Settings Unavailable

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Settings Unavailable

jjones6993
Casual Listener

2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 I just got a Note 9 and when I go to the app settings to adjust the quality of downloads and similar settings show they are unavailable. I have uninstalled and reinstalled with no luck. What can I do to resolve the issue?

Screenshot_20181207-175718_Spotify.jpg
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

AeroZ
Composer

Hey @jjones6993!

 

I know that you already fixed the issue by reinstalling the app but I just wanted to let you know that the reason why those settings are grayed out is because you're using Spotify Connect and playing music on another device.

 

Here's an answer about the music quality used while using Spotify Connect.

 

Hope this helps 🙂

View solution in original post

2 Replies

jjones6993
Casual Listener

Uninstalled app and removed all devices on a PC. Reinstalled on phone and the it fixed the issue. 

Solution!

AeroZ
Composer

Hey @jjones6993!

 

I know that you already fixed the issue by reinstalling the app but I just wanted to let you know that the reason why those settings are grayed out is because you're using Spotify Connect and playing music on another device.

 

Here's an answer about the music quality used while using Spotify Connect.

 

Hope this helps 🙂

View solution in original post

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