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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5326 Views

0 replies

6 likes

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Superuser Contribution Only you story not sharable

CountryGermanyOperating SystemAndroid 10My Question or IssueThe Only you story works as intended except that it's not sharable. The buttons either take you to the song currently playing or to your own story instead of the shared one.

Regular

Country Germany Operating System Android 10 My Question or Issue The Only you story works as intended except that it's not sharable. The buttons either take you to the song currently playing or ...

CarlosE

Spotify Legend

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

New "Only You" feature skips straight to the end

PlanPremiumCountryIreland DeviceGoogle Pixel 4aOperating SystemAndroid 11Spotify Version8.6.30.889 My Question or IssueThe new "Only You"/"Find out how you listen" feature that can be found on the search page skips straight to the last (9th of 9) car...

Regular

Plan Premium Country Ireland   Device Google Pixel 4a Operating System Android 11 Spotify Version 8.6.30.889   My Question or Issue The new "Only You"/"Find out how you listen"...

MattSuda

Spotify Star

633 Views

2 replies

1 likes

  • 633 Views
  • 2 replies
  • 1 likes

Superuser Contribution [Android] Playlist folders not showing downloaded playlists

PlanPremiumCountryGermanyDeviceSamsung Galaxy A70Operating SystemAndroid 11 My Question or IssueI use the Playlist Folders a lot just to organize my different playlists for easier access. I create the folders on the Windows 10 App on my PC and theses...

Casual Listener

Plan Premium Country Germany Device Samsung Galaxy A70 Operating System Android 11   My Question or Issue I use the Playlist Folders a lot just to organize my different playlists for e...

Ver

Spotify Legend

1496 Views

6 replies

4 likes

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  • 6 replies
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Superuser Contribution Features like "about you" don't work properly (Android)

PlanPremiumCountryLatviaDeviceSamsung Galaxy 9+ My Question or IssueMy Spotify features like "wrapped" or the new one "about you" don't work. I tried doing everything like restarting phone, reinstalling Spotify, clearing all data but nothing worked.T...

Casual Listener

Plan Premium Country Latvia Device Samsung Galaxy 9+   My Question or Issue My Spotify features like "wrapped" or the new one "about you" don't work. I tried doing everything like restar...

Alex

Spotify Legend

583 Views

3 replies

0 likes

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Superuser Contribution Content stops every ten minutes when phone screen is off

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueTL;DR: As the title says. I listen to Podcasts on Spotify during my work using bluetooth earmuffs. Yesterday immediately after lunch, the podcast starte...

Newbie

Plan Premium Country New Zealand Device Samsung Galaxy S10+ Operating System Android   My Question or Issue TL;DR: As the title says.   I listen to Podcasts on Spotify during my...

Alex

Spotify Legend

1784 Views

6 replies

2 likes

  • 1784 Views
  • 6 replies
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[Android][Podcasts] Spotify pause button does not respond during playback

This happens about twice or three times a day while listening to podcasts or music. I will be able to start playback, but the progress bar in spotify will not move despite the audio playing. I will not be able to pause playback, and trying to skip ah...

Visitor

This happens about twice or three times a day while listening to podcasts or music.   I will be able to start playback, but the progress bar in spotify will not move despite the audio playing....

1424 Views

0 replies

3 likes

Android
Podcasts
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Solved!!Superuser Contribution cant see find out how you listen slides, why?

PlanPremiumCountryTurkeyDevicesamsung A51 My Question or IssueTheres a new feauture called "find out how you listen" that everyone post about. but i can not see mines. slides go by fast and I can't see any of them. whenever spotify make slides just l...

Casual Listener

  Plan Premium Country Turkey Device samsung A51   My Question or Issue Theres a new feauture called "find out how you listen" that everyone post about. but i can not see mines. sl...

MattSuda

Spotify Star

6388 Views

8 replies

0 likes

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  • 8 replies
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Superuser Contribution Full screen album artwork is missing on android

PlanPremiumCountrySpainDeviceOneplus 6TOperating SystemAndroid 10 My Question or IssueFull screen album artwork on lockscreen is missing on android. Attached screenshots of Spotify vs YouTube music

Casual Listener

Plan Premium Country Spain Device Oneplus 6T Operating System Android 10   My Question or Issue Full screen album artwork on lockscreen is missing on android. Attached screenshots&nbsp...

Omard4dr

Casual Listener

3891 Views

4 replies

1 likes

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Superuser Contribution Cannot play some songs

PlanPremium CountryAustralia Operating SystemAndroid My Question or IssueSome songs are the normal white and you can click on them, add to playlist, etc.Some songs are light grey and cannot be played. They can still be 'liked' but not added to a play...

Casual Listener

Plan Premium   Country Australia   Operating System Android   My Question or Issue Some songs are the normal white and you can click on them, add to playlist, etc. Some song...

CarlosE

Spotify Legend

758 Views

3 replies

0 likes

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Superuser Contribution Local files not syncing on android

PlanPremiumCountryRomaniaDeviceSamsung Z FlipOperating SystemAndroid 11 My Question or IssueHello,Every new upgrade Spotify deletes my local files from the mobile app. Usually I just sync it again. My songs were again deleted, but now that I cannot s...

Regular

Plan Premium Country Romania Device Samsung Z Flip Operating System Android 11   My Question or Issue Hello, Every new upgrade Spotify deletes my local files from the mobile app. Usua...

Alex

Spotify Legend

2892 Views

19 replies

0 likes

Loca Files
Local files for Spotify Mobile
Local files not downloading
  • 2892 Views
  • 19 replies
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Solved!!Superuser Contribution Downloaded playlists not showing up in folders

PlanFamily PremiumCountrySwedenDeviceOneplus 8Operating SystemAndroid 11 My Question or IssueThe new library with tag filtering is messing up my folders. When I download a playlist that is in a folder, it disappears and I can't find it in my library ...

Casual Listener

Plan Family Premium Country Sweden Device Oneplus 8 Operating System Android 11   My Question or Issue The new library with tag filtering is messing up my folders. When I download a pl...

Novy

Moderator

1149 Views

1 replies

0 likes

Android
Mobile
Playlists
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  • 1 replies
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Superuser Contribution Car View Settings Back To Default

Device(Samsung Galaxy S21 Ultra 5G)Operating System(Android 11) My Question or IssueSpotify detects im in a car using android auto and it switches to car view mode, i turn it off, go to the settings, and select "Never" in "Switch to car mode". Im not...

Newbie

  Device (Samsung Galaxy S21 Ultra 5G) Operating System (Android 11)   My Question or Issue Spotify detects im in a car using android auto and it switches to car view mode, i turn it...

CarlosE

Spotify Legend

626 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Now playing song freezes

PlanPremiumCountrySweden DeviceOneplus 6Operating SystemAndroid 10 My Question or IssueSince a few days ago the "now playing" bar and screen will randomly freeze in the middle of a podcast episode or song and after that the visuals are stuck on that ...

Newbie

Plan Premium Country Sweden  Device Oneplus 6 Operating System Android 10   My Question or Issue Since a few days ago the "now playing" bar and screen will randomly freeze in the ...

Alex

Spotify Legend

503 Views

2 replies

3 likes

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Solved!!Superuser Contribution Clusterf*ck, downloaded Playlists and replay are bugged

PlanPremiumCountryGermanyDeviceSamsung Galaxy A40Operating SystemAndroid 11 My IssuesMy problems began with the update where they changey the filters in the library. Now I see every Artist, playlist and album and I have to filter what i want to see. ...

Newbie

Plan Premium Country Germany Device Samsung Galaxy A40 Operating System Android 11   My Issues My problems began with the update where they changey the filters in the library. Now I se...

Alex

Spotify Legend

437 Views

1 replies

0 likes

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Solved!!Superuser Contribution [Android] Spotify app had stopped working, even after clean reinstall

PlanPremiumCountryGermanyDeviceLG G6Operating SystemAndroid 9 My Question or IssueOver the last couple of days, I have started to experience issues with my Android Spotify app similar but not 100% identical to those of this user. Whenever I try to op...

Casual Listener

Plan Premium Country Germany Device LG G6 Operating System Android 9   My Question or Issue Over the last couple of days, I have started to experience issues with my Android Spotify ap...

Alex

Spotify Legend

2100 Views

3 replies

0 likes

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Superuser Contribution Podcasts stopping, won't resume playback without restart

PlanPremiumCountryUSADevice(Samsung Galaxy S10e)Operating System(Android version 11) My Question or IssueSo recently Spotify has started randomly stopping podcast episodes and when I go to try and resume it, the episode screen looks as if I never sta...

Casual Listener

Plan Premium Country USA Device (Samsung Galaxy S10e) Operating System (Android version 11)   My Question or Issue So recently Spotify has started randomly stopping podcast episodes an...

Eni

Moderator

2290 Views

4 replies

0 likes

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Superuser Contribution Downloaded playlists disappear from folders

PlanPremium DuoCountryArgentinaDeviceMotorola Moto One Fusion (2021)Operating SystemAndroid 10 My Question or IssueIn my spotify account I have several folders created with several playlists in each one, when I download one of them it disappears from...

Visitor

Plan Premium Duo Country Argentina Device Motorola Moto One Fusion (2021) Operating System Android 10   My Question or Issue In my spotify account I have several folders created with s...

Novy

Moderator

603 Views

1 replies

2 likes

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Superuser Contribution Android 11: wrong order playlists and playlists folders

PlanPremiumCountryUK DeviceOppo X3 ProOperating SystemAndroid 11 / Colors v11.2 My Question or IssueThe playlists and the playlists folders order on Android 11 does not work properly.The only filters that work are: Recently Added, Recently Played and...

Regular

Plan Premium Country UK   Device Oppo X3 Pro Operating System Android 11 / Colors v11.2   My Question or Issue The playlists and the playlists folders order on Android 11 does no...

Alex

Spotify Legend

1364 Views

10 replies

1 likes

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  • 10 replies
  • 1 likes

Superuser Contribution Playlists in folders won't stay custom sorted

PlanPremium CountryUSA DevicePixel 5 Operating SystemAndroid 11 My Question or IssueI can no longer keep my playlists custom-sorted in folders on the android app. Whatever sorting I do in Windows doesn't transfer over to Android as it normally does. ...

Music Fan

Plan Premium   Country USA   Device Pixel 5   Operating System Android 11   My Question or Issue I can no longer keep my playlists custom-sorted in folders on the and...

Kyleno1

Music Fan

5115 Views

33 replies

15 likes

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Superuser Contribution Some local mp3's play on Android (Pixel 3) and some don't

PlanUnlimitedCountryUSDevicePixel 3Operating SystemAndroid My Question or IssuePerhaps I was confused about how to play local files on my Android phone, but I gave up and manually copied files to my phone and played them with VLC. That worked fine, b...

Regular

Plan Unlimited Country US Device Pixel 3 Operating System Android   My Question or Issue Perhaps I was confused about how to play local files on my Android phone, but I gave up and man...

Eni

Moderator

487 Views

3 replies

0 likes

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