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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1035 Views
  • 0 replies
  • 4 likes

Volume of tracks uneven

Hey all, fairly recent bug I've encountered. A lot of my songs are either very quiet incomparison or very loud. Leading to either not being able to hear anything or having a heart attack when the track changes. I'm using a Galaxy S4, I've tried unist...

  • Visitor
  • Hey all, fairly recent bug I've encountered.    A lot of my songs are either very quiet incomparison or very loud. Leading to either not being able to hear anything or having a heart atta...
  • Yearofthegoat
  • Casual Listener
  • 763 Views
  • 4 replies
  • 2 likes
  • 763 Views
  • 4 replies
  • 2 likes

Superuser Contribution Local file will randomly stop playing on my Bluetooth truck device

Android Pixel 6I have local files on my phone. If I connect it to my truck via Bluetooth it will sometimes play them fine. But sometimes if I get a notification, phone call, or just press pause on my truck and play on my phone it will randomly stop p...

  • Newbie
  • Android Pixel 6 I have local files on my phone. If I connect it to my truck via Bluetooth it will sometimes play them fine. But sometimes if I get a notification, phone call, or just press pause on ...
  • Joan
  • Moderator
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Cambiar ubicación

No puedo abrir la app, me sale que si estoy en el extranjero solo puedo usar la app durante 14 días.

  • Visitor
  • No puedo abrir la app, me sale que si estoy en el extranjero solo puedo usar la app durante 14 días.
  • Anyk17
  • Spotify Star
  • 5248 Views
  • 1 replies
  • 0 likes
  • 5248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ist der Speicher und playlist von Premium Abo übertragbar?

Hallo hatte vertragswechsel und zudem ein neues Handy von Samsung S20 ultra auf S23 ultra. Doch meine Downloads und playlisten wurden nicht übertragen. Was kann ich da tun?

  • Visitor
  • Hallo hatte vertragswechsel und zudem ein neues Handy von Samsung S20 ultra auf S23 ultra. Doch meine Downloads und playlisten wurden nicht übertragen. Was kann ich da tun?
  • AlejaR
  • Moderator
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files are getting skipped

PlanPremiumCountry GermanyDeviceGoogle Pixel 2 XLOperating SystemAndroid 9 My Question or Issue I selected a Folder on my PC for local files. On the PC I sorted out songs into two playlists. Then I went to the Phone App and downloaded the songs. And ...

  • Newbie
  • Plan Premium Country  Germany Device Google Pixel 2 XL Operating System Android 9   My Question or Issue  I selected a Folder on my PC for local files. On the PC I sorted out...
  • Landon21m
  • Casual Listener
  • 6382 Views
  • 10 replies
  • 1 likes
  • 6382 Views
  • 10 replies
  • 1 likes

Superuser Contribution app keeps crashing when I try to play songs

Whenever I try to play any song on spotify the app immediately crashes, has been happening for a month-ish I've tried uninstalling, clearing cache and I dont know what to do

  • Visitor
  • Whenever I try to play any song on spotify the app immediately crashes, has been happening for a month-ish I've tried uninstalling, clearing cache and I dont know what to do
  • Joan
  • Moderator
  • 433 Views
  • 3 replies
  • 0 likes
  • 433 Views
  • 3 replies
  • 0 likes

Superuser Contribution My Google Assistant at Google TV can't play Music

So when i ask my Google Assistant on my Chromecast Google TV, it opened spotify app and just nothing after that, it only opened the spotify app but after that it's play nothing. PlanPremium DuoCountryIndonesia DeviceGoogle Chromecast with Google TV (...

  • Regular
  • So when i ask my Google Assistant on my Chromecast Google TV, it opened spotify app and just nothing after that, it only opened the spotify app but after that it's play nothing.  Plan Premium ...
  • Shred00
  • Gig Goer
  • 1661 Views
  • 12 replies
  • 0 likes
  • 1661 Views
  • 12 replies
  • 0 likes

Superuser Contribution Spotify app holds on to old podcasts in drop-down menu.

Spotify shows old podcasts in the drop-down menu of my phone. I have to open the app to skip, pause etc. cache cleared, phone restarted, but miraculously the spotify app "remembers" this unplayed old podcast i haven't listened to in days, even when o...

  • Newbie
  • Spotify shows old podcasts in the drop-down menu of my phone. I have to open the app to skip, pause etc.  cache cleared, phone restarted, but miraculously the spotify app "remembers" this unp...
  • MihailY
  • Moderator
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

Superuser Contribution Anyone know how to contact Spotify directly when the community can't help?

PlanPremiumCountryUkDeviceHuawei p30 proOperating SystemAndroid 10 I would like to get help from an actual Spotify customer service assistant. Anyone know how to contact them because I can't find a way to do it that I understand? My original question...

Screenshot_20240117_100929~2.jpg
  • Casual Listener
  • Plan Premium Country Uk Device Huawei p30 pro Operating System Android 10   I would like to get help from an actual Spotify customer service assistant. Anyone know how to contact them b...
  • Susan_GP
  • Moderator
  • 547 Views
  • 1 replies
  • 0 likes
  • 547 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible de changer le pays dans mon compte

Ma derniere recharge a été faite lorsque j'étais en vacances en espagne. J'essaye de recharger a nouveau mon compte depuis chez moi en belgique. Je ne parviens pas a modifier le pays. Ma gift card n est donc pas validée

  • Visitor
  • Ma derniere recharge a été faite lorsque j'étais en vacances en espagne. J'essaye de recharger a nouveau mon compte depuis chez moi en belgique. Je ne parviens pas a modifier le pays. Ma gift card n ...
  • OscarDC
  • Moderator
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is re-downloading all of my songs!

I have almost 5K songs in a number of playlists, and many weeks ago I set them all to download so i could listen to them offline during an overseas trip I am now on. I set the Storage setting to use my SD card. Everything was great. All of a sudden S...

  • Roadie
  • I have almost 5K songs in a number of playlists, and many weeks ago I set them all to download so i could listen to them offline during an overseas trip I am now on. I set the Storage setting to use ...
  • EarlPurple
  • Roadie
  • 1916 Views
  • 12 replies
  • 1 likes
  • 1916 Views
  • 12 replies
  • 1 likes

Superuser Contribution Spotify on Android can't share to WeChat moments,there is no such a selection button when I share.

Spotify on Android can't share to WeChat moments,there is no such a selection button when I share. can u figure out what happened and fix it? Plan Premium Country Philibin Device Xiaomi 14 Pro Operating System Android (Xiaomi Hyperos 1.0.25) My Quest...

  • Regular
  • Spotify on Android can't share to WeChat moments,there is no such a selection button when I share. can u figure out what happened and fix it?           Plan   &n...
  • MihailY
  • Moderator
  • 1456 Views
  • 7 replies
  • 0 likes
  • 1456 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify won't connect to Google Nest speaker

PlanPremiumCountryCanadaDeviceSamsung Galaxy S20 and Google Nest SpeakerOperating SystemAndroid 12 and One UI 4 My Question or IssueI select my Google Nest Speaker in the connected devices. The Nest Speaker plays the "connected" chime sound however S...

  • Music Fan
  • Plan Premium Country Canada Device Samsung Galaxy S20 and Google Nest Speaker Operating System Android 12 and One UI 4   My Question or Issue I select my Google Nest Speaker in the con...
  • therealoxyd
  • Newbie
  • 22255 Views
  • 46 replies
  • 0 likes
  • 22255 Views
  • 46 replies
  • 0 likes

Superuser Contribution Search on playlist after fast scrolling down won't show any results

PlanPremiumCountryPeruDeviceSamsung Galaxy S21 FEOperating SystemAndroid 13 - OneUI 5.1 My Question or IssueTrying to search after fast scrolling down the Liked Songs playlist won't show any results. Searching without fast scrolling works as intended...

  • Casual Listener
  • Plan Premium Country Peru Device Samsung Galaxy S21 FE Operating System Android 13 - OneUI 5.1   My Question or Issue Trying to search after fast scrolling down the Liked Songs playlis...
  • AlejaR
  • Moderator
  • 762 Views
  • 3 replies
  • 0 likes
  • 762 Views
  • 3 replies
  • 0 likes

Superuser Contribution [BUG/CRASH] Android app's search decodes the search as an url, causing eventual crashes.

PlanPremiumCountryBrazilDeviceSamsung Galaxy S21 FEOperating SystemAndroid 13, OneUI 5.1 My Question or IssueHello! I was searching for music on Android and typed a % at the end by mistake, and when I searched the app froze and crashed. I tried again...

  • Casual Listener
  • Plan Premium Country Brazil Device Samsung Galaxy S21 FE Operating System Android 13, OneUI 5.1       My Question or Issue Hello! I was searching for music on Android and t...
  • Novy
  • Moderator
  • 725 Views
  • 5 replies
  • 1 likes
  • "android"
    "Bug"
    "search not working"
  • 725 Views
  • 5 replies
  • 1 likes

Superuser Contribution Why have the podcasts I listen to suddenly started playing backwards?

They play in reverse order, from newest to oldest if just left to play, quite frustrating to constantly have to select a new episode because it always takes me back to the previous one I already listened to after it finishes.

  • Visitor
  • They play in reverse order, from newest to oldest if just left to play, quite frustrating to constantly have to select a new episode because it always takes me back to the previous one I already list...
  • kierannee
  • Visitor
  • 1643 Views
  • 2 replies
  • 1 likes
  • 1643 Views
  • 2 replies
  • 1 likes

I cannot find my daylist.

Is daylist available in Europe

  • Casual Listener
  • Is daylist available in Europe
  • miri15xx
  • Visitor
  • 2988 Views
  • 1 replies
  • 0 likes
  • 2988 Views
  • 1 replies
  • 0 likes