Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43245 Views
  • 66 replies
  • 25 likes
  • 43245 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878434 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878434 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26505 Views
  • 4 replies
  • 0 likes
  • 26505 Views
  • 4 replies
  • 0 likes

Superuser Contribution problem controlling volume on my new samsung galaxy watch 4

i bought a new samsung galaxy watch 4 and i am not able to control volume with the spotify app. The spotify app is not connecting as your phone but connecting as my device name. this may be the issue. please help me in solving this problem

  • Newbie
  • i bought a new samsung galaxy watch 4 and i am not able to control volume with the spotify app. The spotify app is not connecting as your phone but connecting as my device name. this may be the issue...
  • jatin123
  • Visitor
  • 917 Views
  • 2 replies
  • 0 likes
  • 917 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Assign volume buttons to spotify volume instead of media volume

Hey there,Since I switched from an older model to the Galaxy S22, I've been missing a feature in Spotify that is important to me. When I listen to music, it's usually on a smart speaker with Spotify Connect integration. With my old phone, I could eas...

  • Casual Listener
  • Hey there, Since I switched from an older model to the Galaxy S22, I've been missing a feature in Spotify that is important to me. When I listen to music, it's usually on a smart speaker with Spot...
  • xb__Levi__dx
  • Casual Listener
  • 9092 Views
  • 6 replies
  • 0 likes
  • 9092 Views
  • 6 replies
  • 0 likes

Solved!! Language bug & feature missing

PlanPremiumCountryBrazilDeviceMoto G8 PowerOperating SystemAndroid 11 My Question or Issue Hello, my current Spotify Version is 8.8.62.491. There was a new Spotify feature that I enjoyed a lot but suddenly is missing from my Spotify. I tried clean re...

20230821_185027.jpg Screenshot_20230821-190046.jpg Screenshot_20230821-190041.jpg
  • Gig Goer
  •   Plan Premium Country Brazil Device Moto G8 Power Operating System Android 11   My Question or Issue   Hello, my current Spotify Version is 8.8.62.491.   There...
  • Maxim
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Force Stop not working on Pixel 6xl with Android 13

PlanPremiumCountryUSADeviceGoogle Pixel 6XL Operating SystemAndroid 13 My Question or IssueForce stop is no longer working for my Spotify app. It works for every other app that it is meant to work for but Spotify just won't turn off. Background data ...

  • Casual Listener
  • Plan Premium Country USA Device Google Pixel 6XL  Operating System Android 13   My Question or Issue Force stop is no longer working for my Spotify app. It works for every other...
  • Clourynth
  • Visitor
  • 5314 Views
  • 24 replies
  • 2 likes
  • Android 13
    Force Stop
    Google Pixel 6XL
  • 5314 Views
  • 24 replies
  • 2 likes

Superuser Contribution Volume drops 10% - 20% every few seconds when casting to google home speaker

PlanPremium CountryGermany DeviceGoogle Home (Mini) Speaker My Question or IssueHi, when I am casting to my google home speakers the volume drops every few seconds. The Volume decreases like 10% - 20% for around one second and is then back to normal....

  • Newbie
  • Plan Premium   Country Germany   Device Google Home (Mini) Speaker   My Question or Issue Hi, when I am casting to my google home speakers the volume drops every few seconds....
  • OscarDC
  • Moderator
  • 802 Views
  • 7 replies
  • 1 likes
  • 802 Views
  • 7 replies
  • 1 likes

Se saltan algunas partes de canciones

PlanGratisPaísEspañaDispositivoHuawei Y5Sistema operativoAndroide Mi pregunta o problemaBueno, puede que esto sea mar porque yo soy una novata o algo (empecé a utilizar Spotify hace unas 2 semanas) pero bueno, les cuento mi problema:Cuando me lo inst...

  • Visitor
  • Plan Gratis País España Dispositivo Huawei Y5 Sistema operativo Androide   Mi pregunta o problema Bueno, puede que esto sea mar porque yo soy una novata o algo (empecé a utilizar Spot...
  • Ondy85
  • Visitor
  • 647 Views
  • 1 replies
  • 0 likes
  • 647 Views
  • 1 replies
  • 0 likes

Replay a Queue and Clear Queue

Desktop / AndriodPremium user Google Music is going away, but had the ability to add a few songs to a queue and replay them, as well as being able to clear the entire queue at once.Why is that not a feature here? It is asinine that I have to have a s...

  • Visitor
  • Desktop / Andriod Premium user   Google Music is going away, but had the ability to add a few songs to a queue and replay them, as well as being able to clear the entire queue at once. Why...
  • Lamb_beforetime
  • Visitor
  • 1527 Views
  • 1 replies
  • 4 likes
  • 1527 Views
  • 1 replies
  • 4 likes

can't view full playlist descriptions

title. can't view more than two lines of text on any playlist descriptions. there's no "..." at the end, it just cuts off at the last word that fits within the two lines.version: 8.8.14.575plan: premiumandroid: 13 (one ui 5)model: samsung s20 fe 5g

  • Visitor
  • title. can't view more than two lines of text on any playlist descriptions. there's no "..." at the end, it just cuts off at the last word that fits within the two lines. version: 8.8.14.575 plan...
  • Kimia_1380
  • Visitor
  • 3108 Views
  • 2 replies
  • 4 likes
  • 3108 Views
  • 2 replies
  • 4 likes

Solved!!Superuser Contribution Spotify Auto Plays After Pausing Android Auto

PlanPremiumCountryUSADeviceSamsung Galaxy A23 5GOperating SystemAndroid 13 My Question or IssueSpotify will resume playing through the phone speaker after the first few seconds following pausing via the Android Auto interface or if I turn off my car....

  • Roadie
  • Plan Premium Country USA Device Samsung Galaxy A23 5G Operating System Android 13   My Question or Issue Spotify will resume playing through the phone speaker after the first few secon...
  • MihailY
  • Moderator
  • 2725 Views
  • 16 replies
  • 1 likes
  • 2725 Views
  • 16 replies
  • 1 likes

Superuser Contribution Why can't I watch video once my phone links to car Bluetooth?

When my phone links to the cars Bluetooth I am no longer able to watch video of Joe Rogans podcast. I can watch it normally but once in the car it switches to audio only with no video option. I turn car mode off and still no option for video. Very an...

  • Casual Listener
  • When my phone links to the cars Bluetooth I am no longer able to watch video of Joe Rogans podcast. I can watch it normally but once in the car it switches to audio only with no video option. I turn ...
  • noslenr
  • Newbie
  • 2512 Views
  • 8 replies
  • 0 likes
  • 2512 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify starts up and shows the last song I'm on every time I restart my phone

PlanPremiumCountry DeviceSamsung 20feOperating SystemAndroid My Question or IssueEvery time I restart Spotify "helpfully" pops up on my phone reminding me of the last song I happened to be listening to.This may come as a terrible shock to you but my ...

  • Regular
  • Plan Premium Country   Device Samsung 20fe Operating System Android   My Question or Issue Every time I restart Spotify "helpfully" pops up on my phone reminding me of the last so...
  • Audiotune203
  • Casual Listener
  • 15295 Views
  • 23 replies
  • 0 likes
  • 15295 Views
  • 23 replies
  • 0 likes

Audio changes when YouTube is open

PlanPremiumCountryIsrael DevicePoco X3 ProOperating System Android 12 My Question or IssueWhen YouTube is opened on phone the sound amplifies and some effect (probably stereo enhance) is on. This happens only while listening with Bluetooth earphones ...

  • Newbie
  • Plan Premium Country Israel    Device Poco X3 Pro Operating System  Android 12   My Question or Issue When YouTube is opened on phone the sound amplifies and some effec...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Spotify Changes Default Download Location By Itself

My Question or Issue I am using Spotify Version 8.5.31.676 for Android. Twice in the last week, the Spotify app has, on its own, changed the default storage location for music downloads. Specifically, it changed the storage location from my SD card t...

  • Casual Listener
  • My Question or Issue   I am using Spotify Version 8.5.31.676 for Android.  Twice in the last week, the Spotify app has, on its own, changed the default storage location for music download...
  • Masagusfoto
  • Newbie
  • 1586 Views
  • 6 replies
  • 4 likes
  • 1586 Views
  • 6 replies
  • 4 likes

Superuser Contribution Your client does not have permission to get URL

PlanPremiumCountryGermanyDevicemi 10 pro maxoperation systemAndroidhello dearThe following error is displayed when I try to log in to SpotifyError: ForbiddenYour client does not have permission to get URL / from this server.when i want to play music ...

  • Newbie
  • Plan Premium Country Germany Device mi 10 pro max operation system Android hello dear The following error is displayed when I try to log in to Spotify Error: Forbidden Your client does not...
  • csjgamingtv
  • Casual Listener
  • 17682 Views
  • 6 replies
  • 1 likes
  • 17682 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Loop button missing

The loop button is gone and replaced by a hide song button. I can't find anything that would allow looping. I have premium.

  • Casual Listener
  • The loop button is gone and replaced by a hide song button. I can't find anything that would allow looping. I have premium.
  • Susan_GP
  • Moderator
  • 1211 Views
  • 5 replies
  • 0 likes
  • 1211 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify doesn't load on Xiaomi Pad 5

I recently purchased Xiaomi Pad 5, so it is still new. However, when I log on to Spotify using FB it would freeze on a blank screen and not load the contents of Spotify. Is there an issue with the app? Please assist as I'm a daily user for Spotify. P...

  • Visitor
  • I recently purchased Xiaomi Pad 5, so it is still new. However, when I log on to Spotify using FB it would freeze on a blank screen and not load the contents of Spotify. Is there an issue with the ap...
  • wongxuanwen2801
  • Visitor
  • 676 Views
  • 2 replies
  • 0 likes
  • 676 Views
  • 2 replies
  • 0 likes

Superuser Contribution SOMETHING WENT WRONG (Have another go?)

PlanPremiumCountryMéxicoDeviceXioami Pad 6Operating SystemAndroid 13 My Question or IssueHi. I just got a new tablet and wanted to use spotify there. I try to log in with facebook and with my username and password, but I keep getting the Something we...

  • Casual Listener
  • Plan Premium Country México Device Xioami Pad 6 Operating System Android 13   My Question or Issue Hi. I just got a new tablet and wanted to use spotify there. I try to log in with fac...
  • Alex
  • Spotify Legend
  • 876 Views
  • 3 replies
  • 0 likes
  • 876 Views
  • 3 replies
  • 0 likes

Superuser Contribution Apple Login on Android

PlanFree/PremiumCountrySouth of koreaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) z flip 5Operating System(iOS 10, Android Oreo, Windows 10,etc.) Android 13 My Question or IssueI want to log in to Apple on Android, but can't I?

  • Visitor
  • Plan Free/Premium Country South of korea Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) z flip 5 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 13   M...
  • Yordan
  • Moderator
  • 9195 Views
  • 1 replies
  • 0 likes
  • 9195 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I view lyrics in songs?

I am trying to view lyrics to songs?? I have clicked on the Now Playing bar? But I see nothing that says LYRICS to tap??? Help??

  • Regular
  • I am trying to view lyrics to songs?? I have clicked on the Now Playing bar? But I see nothing that says LYRICS to tap??? Help??
  • Dian
  • Spotify Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Mobile app skipping songs/ albums

Hi there. In last couple of weeks Spotify keeps skipping and jumping songs within albums and if I've more than one album saved by an artist, spotify randomly shuffles through those too. I never hit Shuffle Play. Updated two days ago and no change. V ...

  • Casual Listener
  • Hi there. In last couple of weeks Spotify keeps skipping and jumping songs within albums and if I've more than one album saved by an artist, spotify randomly shuffles through those too. I never hit S...
  • Susan_GP
  • Moderator
  • 5523 Views
  • 6 replies
  • 0 likes
  • 5523 Views
  • 6 replies
  • 0 likes