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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1030 Views
  • 0 replies
  • 4 likes

Superuser Contribution High volume burst on start of playback

PlanPremiumCountryUSADevicePixel 4aOperating SystemAndroid 13Spotify Version 8.9.8.545Headphones WH-XB910N both LDAC and AAC Firmware 1.2.2My Question or IssueIssue 1: The spotify app is closed. Open the app. Begin playback of anything. At the start ...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 4a Operating System Android 13 Spotify Version 8.9.8.545 Headphones WH-XB910N both LDAC and AAC Firmware 1.2.2 My Question or Issue Issue 1: The spoti...
  • Maria
  • Moderator
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why cant I see any songs I listened to outside of downloaded playlists?

I was listening to songs from the "song radio" option and adding loads to my main playlist, during a car ride and using mobile data. 2ish days later all the songs I added dissappeared and none of them are in my listening history. I remember adding al...

  • Visitor
  • I was listening to songs from the "song radio" option and adding loads to my main playlist, during a car ride and using mobile data. 2ish days later all the songs I added dissappeared and none of the...
  • Joan
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs greyed out although they are downloaded?

Hey, I have a couple of songs in my playlist that although they are downloaded (and are played normally if I press on them), they appear as unavailable (or grey) and they dont play in sequence with other songs, they are skipped, is this a bug? How ca...

  • Casual Listener
  • Hey, I have a couple of songs in my playlist that although they are downloaded (and are played normally if I press on them), they appear as unavailable (or grey) and they dont play in sequence with o...
  • gristleniche
  • Casual Listener
  • 16985 Views
  • 17 replies
  • 1 likes
  • 16985 Views
  • 17 replies
  • 1 likes

Re: Ongoing performance issues on iOS devices

so ive posted on here before. and i have updated and everything but the app still isnt working on my galaxy s9. i would like to know if its the phone or the app itself. cus it was working 2 updates ago. now its not. it takes a long time to load into ...

  • Newbie
  • so ive posted on here before. and i have updated and everything but the app still isnt working on my galaxy s9. i would like to know if its the phone or the app itself.  cus it was working 2 upd...
  • 523 Views
  • 0 replies
  • 2 likes
  • 523 Views
  • 0 replies
  • 2 likes

Spotify not connecting to internet

PlanPremiumCountryUK DeviceMotorola G30 and a generic dell laptop (I don't know the model)Operating SystemWindows 10 and Android 12 My internet works for everything else such as youtube or discord, but on spotify when I try to do anything that requir...

  • Casual Listener
  •   Plan Premium Country UK   Device Motorola G30 and a generic dell laptop (I don't know the model) Operating System Windows 10 and Android 12   My internet works for everyth...
  • Rayyani
  • Casual Listener
  • 308 Views
  • 2 replies
  • 0 likes
  • 308 Views
  • 2 replies
  • 0 likes

check number of times I have listened to a song

Want to be able to see number of plays on individual songs.

  • Visitor
  • Want to be able to see number of plays on individual songs.
  • Amay
  • Spotify Star
  • 2726 Views
  • 1 replies
  • 0 likes
  • 2726 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why I can't add a song multiple times in my Playlist now?

In past,I made playlist by using a song multiple times.When I was add that song there was an option that is"Add anyway".But now There's no option like this and I can't add a song multiple times in one playlist of mine.

  • Visitor
  • In past,I made playlist by using a song multiple times.When I was add that song there was an option that is"Add anyway".But now There's no option like this and I can't add a song multiple times in on...
  • Eni
  • Moderator
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify plays the wrong version of a song (Échame La Culpa)

PlanPremiumCountryFinland DeviceOnePlus 6T and PCOperating SystemAndroid and Windows 10 My Question or IssueRecently when I try to play the song "Échame La Culpa" by Luis Fonsi and Demi Lovato from the album "VIDA", the song that starts playing inste...

  • Visitor
  • Plan Premium Country Finland   Device OnePlus 6T and PC Operating System Android and Windows 10   My Question or Issue Recently when I try to play the song "Échame La Culpa" by L...
  • Joan
  • Moderator
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify controls in Google Maps frozen

PlanPremiumCountryThe Netherlands DeviceOppo Find X3 ProOperating SystemAndroid 13 App version 8.8.96.364 Since about 3 months, the Spotify controls in Google Maps navigation sometimes freeze. They seem to be stuck on the last song or podcast it reme...

  • Gig Goer
  •     Plan Premium Country The Netherlands  Device Oppo Find X3 Pro Operating System Android 13   App version 8.8.96.364   Since about 3 months, the Spotify contro...
  • MihailY
  • Moderator
  • 2067 Views
  • 19 replies
  • 0 likes
  • 2067 Views
  • 19 replies
  • 0 likes

Hi dear I have problem with price and payment

Hi dear have a nice day I'm from Iran and mony at iran is so so so low and I don't like lison the music without pay the money and the price is so expensive to me , we can't pay it because we are block , please give me way to go a right way Thank you

  • Visitor
  • Hi dear have a nice day I'm from Iran and mony at iran is so so so low and I don't like lison the music without pay the money and the price is so expensive to me , we can't pay it because we are bl...
  • kaworu_bloodpaw
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution BitPerfect Audio

Hello... I'd like to know when Spotify will incorporate Android's new Audio system into their backend... Since now Android delivers files without resampling them to 48kHz... But the implementation in apps are left for the app developers so I'd like t...

  • Newbie
  • Hello... I'd like to know when Spotify will incorporate Android's new Audio system into their backend... Since now Android delivers files without resampling them to 48kHz... But the implementation in...
  • Yordan
  • Moderator
  • 742 Views
  • 1 replies
  • 0 likes
  • 742 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is slow and not responsive on new adroid update

Plan Premium Country UK England Device Samsung Galaxy s21 Operating System Android My Question or Issue Spotify is not optimised for the latest version of android so it very slow and sluggish to load anything at the moment. It also just freezes so I ...

  • Visitor
  • Plan Premium Country UK England  Device Samsung Galaxy s21 Operating System  Android   My Question or Issue Spotify is not optimised for the latest version of andro...
  • ladybones
  • Newbie
  • 511 Views
  • 2 replies
  • 2 likes
  • 511 Views
  • 2 replies
  • 2 likes

App not working

Spotify app on Samsung S10 would load the app with the previously listened to song but wouldn't play music and couldn't navigate on the app. Deleted and reinstalled the app and now when I login it's stuck on the home screen with a blank screen and wo...

  • Casual Listener
  • Spotify app on Samsung S10 would load the app with the previously listened to song but wouldn't play music and couldn't navigate on the app. Deleted and reinstalled the app and now when I login it's ...
  • Elliotts104
  • Casual Listener
  • 353 Views
  • 2 replies
  • 0 likes
  • 353 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify link won't work

I saved 2 songs on Notion by copying and pasting a shared link from the app. After a few months, I tried to use the shared link, but it does nothing. The links only open the app, but don't play or show the song. I would appreciate any help finding th...

  • Visitor
  • I saved 2 songs on Notion by copying and pasting a shared link from the app. After a few months, I tried to use the shared link, but it does nothing. The links only open the app, but don't play or sh...
  • MihailY
  • Moderator
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't work properly on radio anymore with android car.

Sinds my one plus Nord 2 has updated to android 13, Spotify isn't working properly anymore on my radio. Can't see what I am playing, and sometimes it says there is something wrong with Spotify.Radio is new a pioneer SPH-DA250DAB

  • Casual Listener
  • Sinds my one plus Nord 2 has updated to android 13, Spotify isn't working properly anymore on my radio. Can't see what I am playing, and sometimes it says there is something wrong with Spotify. Ra...
  • Not applicable
  • 452 Views
  • 3 replies
  • 0 likes
  • 452 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify is asking me to buy premium to forward a song.

I tried to forward a song to listen to a specific part but then Spotify started to ask for premium and I tried again but it's still the same .

  • Visitor
  • I tried to forward a song to listen to a specific part but then Spotify started to ask for premium and I tried again but it's still the same .
  • Not applicable
  • 819 Views
  • 3 replies
  • 2 likes
  • 819 Views
  • 3 replies
  • 2 likes

Volume of tracks uneven

Hey all, fairly recent bug I've encountered. A lot of my songs are either very quiet incomparison or very loud. Leading to either not being able to hear anything or having a heart attack when the track changes. I'm using a Galaxy S4, I've tried unist...

  • Visitor
  • Hey all, fairly recent bug I've encountered.    A lot of my songs are either very quiet incomparison or very loud. Leading to either not being able to hear anything or having a heart atta...
  • Yearofthegoat
  • Casual Listener
  • 763 Views
  • 4 replies
  • 2 likes
  • 763 Views
  • 4 replies
  • 2 likes