Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5851 Views

0 replies

7 likes

  • 5851 Views
  • 0 replies
  • 7 likes

Superuser Contribution Public playlist not showing up

My public playlist won't show up in search. I've double checked it and made sure it's public and I've added it to my profile but it still won't show up in search.

Newbie

My public playlist won't show up in search. I've double checked it and made sure it's public and I've added it to my profile but it still won't show up in search.   

Yordan

Moderator

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't disable notifications from podcasts

PlanPremiumCountryIsraelDeviceSamsung Galaxy S22Operating SystemAndroid 14 My Question or IssueEvery time I try to disable push notifications for a podcast, the button simply doesn't work. I get the message that I'll stop receiving notifications for ...

Music Fan

Plan Premium Country Israel Device Samsung Galaxy S22 Operating System Android 14   My Question or Issue Every time I try to disable push notifications for a podcast, the button simply...

tpyrc

Visitor

1276 Views

4 replies

2 likes

  • 1276 Views
  • 4 replies
  • 2 likes

Superuser Contribution Spotify stops music, when my android mobile phone play any sound!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify stops music, when my android mobile phone play any sound! Where can i change this so ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify...

Lyubka

Moderator

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Bluetooth to Tesla

I run Spotify on my Samsung S8 phone (Android). A year ago I got a Tesla and I started using Bluetooth connection to send tunes to the car's sound system. At first this worked the way I wanted. When I got into the car, Spotify started playing. When I...

Casual Listener

I run Spotify on my Samsung S8 phone (Android).  A year ago I got a Tesla and I started using Bluetooth connection to send tunes to the car's sound system.   At first this worked the way ...

garyinFCCO

Casual Listener

1190 Views

1 replies

0 likes

  • 1190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded song menu does not appear immediately when offline

When I am offline or on a really poor connection and listening to my playlist which has all it's songs downloaded I want to put a specific song to que I press on song's menu in order to see button "add to que". However instead of expected behaviour I...

Casual Listener

When I am offline or on a really poor connection and listening to my playlist which has all it's songs downloaded I want to put a specific song  to que I press on song's menu in order to see but...

juliusdauksas1

Casual Listener

356 Views

2 replies

0 likes

  • 356 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify app is not available for your device error

PlanPremiumCountryTurkeyDeviceSamsung Galaxy S21Operating SystemAndroid 13 My Question or IssueAfter the next system update of the device, the application could not receive the update. Currently, the Google Play store indicates that the application i...

Casual Listener

Plan Premium Country Turkey Device Samsung Galaxy S21 Operating System Android 13   My Question or Issue After the next system update of the device, the application could not receive t...

Alex

Spotify Legend

1623 Views

3 replies

0 likes

  • 1623 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Add to queue button in Android app

Right now if we want to add an album/playlist/track to queue of currently playing list, we have that option to add in windows desktop app, but if we want to do that in Android app, the add to queue option only available for tracks but not for playlis...

Newbie

Right now if we want to add an album/playlist/track to queue of currently playing list, we have that option to add in windows desktop app, but if we want to do that in Android app, the add to queue o...

Yordan

Moderator

982 Views

1 replies

0 likes

  • 982 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have spotify Family premium but cannot log in on 3 devices simultaneously??

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbo...

Joan

Moderator

679 Views

1 replies

0 likes

  • 679 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing tracks in playlist android auto

Hi, connected my phone to my car via android auto. My playlist appears fine in the car, however there are numerous tracks missing from the playlist on the car display but all present on my phone. Any one able to offer some advice?PlanPremiumCountryUk...

Casual Listener

Hi, connected my phone to my car via android auto. My playlist appears fine in the car, however there are numerous tracks missing from the playlist on the car display but all present on my phone. Any...

phex89

Casual Listener

2011 Views

6 replies

0 likes

  • 2011 Views
  • 6 replies
  • 0 likes

Superuser Contribution No puedo escuchar las canciones sugeridas para mis listas

Antes cuando buscaba canciones sugeridas para agregar a mis listas, me permitía escuchar unos segundos de esas canciones y así decidir si las quería agregar o no a la lista. Ahora no me permite esa opción de "escucha previa". Me sugiere canciones, pe...

Visitor

Antes cuando buscaba canciones sugeridas para agregar a mis listas, me permitía escuchar unos segundos de esas canciones y así decidir si las quería agregar o no a la lista. Ahora no me permite esa o...

AlejaR

Moderator

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

Superuser Contribution Now playing activity keeps disappearing on Android

Every time I listen to some music on desktop app, there's a great chance that now playing activity on android willl disappear. I don't know if it's because of buggy Spotify Connect feature of if there's some other reason. I have never seen such annoy...

Gig Goer

Every time I listen to some music on desktop app, there's a great chance that now playing activity on android willl disappear. I don't know if it's because of buggy Spotify Connect feature of if ther...

harvasyuk

Gig Goer

1245 Views

8 replies

0 likes

  • 1245 Views
  • 8 replies
  • 0 likes

Superuser Contribution There is an error in the reproduction mode (shuffle, etc.)

I cant change from shuffle to continous reproduction in my lists. How can i write a complain? Is anybody working in spotify to help users??

Visitor

I cant change from shuffle to continous reproduction in my lists. How can i write a complain? Is anybody working in spotify to help users??

MihailY

Moderator

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accidentally dismissed notification

PlanPremiumCountryUK My Question or IssueWhen I opened the Android app today I got a push notification for a new single release and accidentally dismissed it - I can't for the life of me remember the name of the artist or track (apart from one word i...

Gig Goer

  Plan Premium Country UK   My Question or Issue When I opened the Android app today I got a push notification for a new single release and accidentally dismissed it - I can't for th...

Lyubka

Moderator

1935 Views

2 replies

0 likes

  • 1935 Views
  • 2 replies
  • 0 likes

Superuser Contribution Como excluir os arquivos locais?

Tenho uma pasta de arquivos locais e preciso excluir essa pasta ou alguns itens dessa pasta e não estou conseguindo. Como exclui-los?

Casual Listener

Tenho uma pasta de arquivos locais e preciso excluir essa pasta ou alguns itens dessa pasta e não estou conseguindo. Como exclui-los?

12155817713

Casual Listener

4872 Views

3 replies

0 likes

  • 4872 Views
  • 3 replies
  • 0 likes

Superuser Contribution Something went wrong, and it just in app .

I can't login , giving some something went wrong on app when logging in app and I tried different solutions and not worked and it's OK on web

Visitor

I can't login , giving some something went wrong on app when logging in app and I tried different solutions and not worked and it's OK on web

Reson4nce

Newbie

450 Views

2 replies

1 likes

  • 450 Views
  • 2 replies
  • 1 likes

Superuser Contribution Why the volume went from 100 to 50 percentage max.

I've checked all settings on my phone all set to high, also Spotify settings set to high, I can't hear almost anything in my headphones, few weeks ago everything was fine and loud.

Visitor

I've checked all settings on my phone all set to high, also Spotify settings set to high, I can't hear almost anything in my headphones, few weeks ago everything was fine and loud.

Yordan

Moderator

746 Views

1 replies

0 likes

  • 746 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth car no time progress for songs

PlanPremiumCountry DevicePixel 6a Operating SystemAndroid My Question or Issue Car no longer shows song progress since upgrading from Samsung S9 to Pixel 6a. Other apps on the same phone show progress (eg podcast app) and same phone shoes progress in...

Regular

  Plan Premium Country   Device Pixel 6a   Operating System Android   My Question or Issue   Car no longer shows song progress since upgrading from Samsung S9 to...

Kos2024

Visitor

485 Views

2 replies

0 likes

  • 485 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't download anymore!

Hi everybody!Since yesterday, clicking on the download button of the app on my android phone has no effect. I can still download fine on my PC, my daughter has no problem on her Huawei (we are on the same Premium Family account) but no chance with my...

Regular

Hi everybody! Since yesterday, clicking on the download button of the app on my android phone has no effect. I can still download fine on my PC, my daughter has no problem on her Huawei (we are on t...

OscarDC

Moderator

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution when trying to log in with android phone i receive this message " something

receiving message "something went wrong" when trying to log in with samsung a53 android phone. when logging into lap top, everything is good.just cant login using phone unless i constantly delete app and reload each time. help

Visitor

receiving message "something went wrong" when trying to log in with samsung a53 android phone. when logging into lap top, everything is good. just cant login using phone unless i constantly delete ...

MihailY

Moderator

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect doesn't work.

My Spotify Connect doesn't work or is lagging extrem. I need multiple tries to connect to any device in my network. I resetted my entire network/router also deleted cache, app-data, the Spotify app itself and reinstalled it. Even reconnect the accoun...

Casual Listener

My Spotify Connect doesn't work or is lagging extrem. I need multiple tries to connect to any device in my network. I resetted my entire network/router also deleted cache, app-data, the Spotify app...

OscarDC

Moderator

1643 Views

5 replies

1 likes

  • 1643 Views
  • 5 replies
  • 1 likes