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I can't see my profile on smartphone

I can't see my profile on smartphone

I have a problem see my profile on my smartphone.
It writes me: "Something went wrong. Have another go? Try again"

I reinstalled the Spotify app, restarted the smartphone, and cleared the cache. The problem still remains.

I sent my profile link from my PC to my friend but the same problem in his android APP. He sees the same error but his profile sees it correctly. It looks like there is a problem only with my profile account.

I have Samsung with Android 10. I have old account and in my username I have chars "[]" so I don't know if it can caused the problem or not. On PC is profile page ok.

1 Reply

Hey @farao_cz,


Thank you for reaching out here in the Community and apologies for the delayed response.  

We really appreciate the time you took to post and report here. We've reported this issue to the right folks, who'll look into it.


We'll keep you posted as soon as we have any new information to share. In the meantime, make sure to always keep the app up to date with the latest version, so you don't miss out any fixes and stability improvements.

If anything else comes up, the Community will be here for you 🙂 

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