Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
PlanFreeCountryUSDevicemotorola phone and lenevo computer My Question or Issuewhen I'm playing music on my computer, my phone shows that I have 71 hours in my playlist. When I'm playing music on my phone, it says i have 31 hours. I only have a few hi...
So, I have a problem with the Internet. My network connection is BELL648. Even though I am connected to the Internet, it's strange that it says No internet connection available. What could that be?
PlanPremiumCountryCanadaDeviceGoogle Pixel 5Operating SystemAndroid 12 My Question or IssueWhen listening to an album or playlist on the Spotify Android app, when I pause listening and then resume that session hours later, Spotify has remembered the ...
PlanFree/PremiumCountry Device(Realme c30s)Operating System(Android) My Question or IssueI can't Interact with the media player. I was able to use the buttons back then but now I can't even pause, play the next song or go back to the previous song.
Even when downloaded, it's not working,, the same Playback Failed.. Help please
DeviceSamsung S24 PlusOperating SystemAndroid My Question or IssueWhenever I'm listening to a song on Spotify and I play another song while the other one is still playing, there's a very brief loud screeching sound before the other song plays. This o...
I am facing an issue with Spotify on both devices. Both of my devices are Samsung Galaxy S8 and Lenovo Duet Chromebook 10.1, and they are signed in to my same account. When I sign in to my Lenovo Duet Chromebook 10.1 after putting in my PIN or passwo...
My connection is pretty powerfull and it's not the first time it happend !
PlanPremiumCountry DevicePixel 6a Operating SystemAndroid My Question or Issue Car no longer shows song progress since upgrading from Samsung S9 to Pixel 6a. Other apps on the same phone show progress (eg podcast app) and same phone shoes progress in...
I know this maybe a stupid question to ask but how do you remove an artist from your artist page in the your music section. I just listened to a song and it added the artist to my artist and I'm not even following them.
In the 'Sound Capsule,' there's the option 'Time listened,' and one of the data points is the playlist 'Listen to your (month) vibes.' But it seems that even if you change the month, it remains the same. It's probably based on the current month, not ...
DeviceRealme GT Neo 2Operating SystemAndroid 13 IssueI have started use Spotify on Android Auto since August 2023. Till that date have no issue on phone, app working fine. Unfortunatelly on Android Auto after second connection by cable have a error "...
PlanPremiumCountryUKDeviceOpp0 A77Operating SystemAndroid My Question or IssueI noticed my phone slowing down so I went through the usual checks on it including looking at storage. Whilst I was not completely out of storage space I did have 9Gb of do...
PlanPremiumCountryUSADeviceNote 9Operating SystemAndroid 10 My Question or IssueI used the feature where you sync local files from desktop to mobile for about a year without any issues. However, recently my phone hasnt been syncing any newly added so...
PlanPremiumCountryGermanyDeviceASUS ROG Phone 7Operating SystemAndroid 14 Build 34.1010.0820.76My Question or IssueSo I got my hands on a ROG Phone and tried to use Spotify at work using Mobile Data. When I tried to play music, it wouldn't load at al...
I am paying for a premium account and i entered to the settings of the app and playback settings doesn't work, you can even touch it
PlanPremiumCountryMexicoDeviceSamsung Galaxy S20+Operating SystemAndroid My Question or IssueSpofity crashes even after a clean resintall.1-23 21:20:04.299 W/ActivityManager( 961): Slow operation: 53ms so far, now at startProcess: starting to update ...
while in the preference music and i am suggested a song and i press the (-) to not hear the song again, if you get a phone call at the same time and press to take the phone call right after pressing (-) then it will play the next song.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android sue
Hi @joe I know it is a very old thread but I'm facing the same issue. When I stream music from spotify app directly to my Denon AVR (which has Spotify connect), I'm unable to change any settings, like, audio quality, etc. As soon as I change back to ...