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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874112 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874112 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to remove a song from the playlist that is currently playing

PlanPremiumCountryUSADeviceSamsung Galaxy 8+Operating SystemAndroid Oreo My Question or IssueThis seems like a trivial thing, and I'm sorry to bother the community about it but I can't figure it out. I looked around in here but all of the posts were ...

  • Roadie
  •   Plan Premium Country USA Device Samsung Galaxy 8+ Operating System Android Oreo   My Question or Issue This seems like a trivial thing, and I'm sorry to bother the communi...
  • philbego
  • Newbie
  • 10844 Views
  • 16 replies
  • 5 likes
  • 10844 Views
  • 16 replies
  • 5 likes

Superuser Contribution I have the problem that spotify skips the last seconds of a song

When my children listening to a radioplay the last 2 to 4 seconds of every chapter are skipped by Spotify. I cleaned the catch, I reinstalled the app problem not solved... Don't know what to do...

  • Casual Listener
  • When my children listening to a radioplay the last 2 to 4 seconds of every chapter are skipped by Spotify. I cleaned the catch, I reinstalled the app problem not solved... Don't know what to do... 😞
  • Eni
  • Moderator
  • 230 Views
  • 4 replies
  • 0 likes
  • 230 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unexpected default playback behavior with new device

Premium PlanUnited StatesPixel 8 ProAndroid 14 After upgrading my phone, I'm having an issue with Spotify played via my car's Bluetooth. Before changing devices, Spotify would automatically play whatever was Now Playing (e.g., if I was listening to m...

  • Newbie
  • Premium Plan United States Pixel 8 Pro Android 14   After upgrading my phone, I'm having an issue with Spotify played via my car's Bluetooth. Before changing devices, Spotify would automati...
  • Joan
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Friends Mix playlist won't load on Android app

PlanPremiumCountryAustralia DeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueOn the desktop app, I can find and play the Friends Mix playlist. However, it is not possible to find it on the Android app. If I play it on my phone from t...

  • Visitor
  • Plan Premium Country Australia   Device Samsung Galaxy 8 Operating System Android   My Question or Issue On the desktop app, I can find and play the Friends Mix playlist. However...
  • CalvinNL
  • Newbie
  • 859 Views
  • 6 replies
  • 6 likes
  • 859 Views
  • 6 replies
  • 6 likes

Superuser Contribution spotify canvas not working when playing music via search

PlanPremiumCountrySingaporeDeviceSamsung Galaxy Z Flip 4Operating SystemAndroid My Question or Issue My canvases are not showing when I am listening to music via recent searches. Canvases work normally outside of searches but I never had that problem...

  • Casual Listener
  • Plan Premium Country Singapore Device Samsung Galaxy Z Flip 4 Operating System Android   My Question or Issue     My canvases are not showing when I am listening to music v...
  • enfpderys
  • Casual Listener
  • 743 Views
  • 6 replies
  • 0 likes
  • 743 Views
  • 6 replies
  • 0 likes

Superuser Contribution Only playing part of playlist when shuffling

When I shuffle my playlist, it will only play some songs but not all of them. I've done some searching and it seems this happens when your playlist is over 200 songs, but mine has only 164. I have tried everything and still can't find a solution. I w...

  • Regular
  • When I shuffle my playlist, it will only play some songs but not all of them. I've done some searching and it seems this happens when your playlist is over 200 songs, but mine has only 164. I have tr...
  • RoscEP
  • Visitor
  • 29668 Views
  • 23 replies
  • 20 likes
  • 29668 Views
  • 23 replies
  • 20 likes

Superuser Contribution Latest update on 4 october, break spotify on my samsung a14 5G

I have random crashSome times i open the app and click on libray a few sec later, the app just crashI cant open my episode, it never load, just spinning, and black screen Samsung showHigh battery usageThis app crash a lot, lets hibernate the app Spot...

  • Regular
  • I have random crash Some times i open the app and click on libray a few sec later, the app just crash I cant open my episode, it never load, just spinning, and black screen   Samsung show H...
  • hup333
  • Regular
  • 302 Views
  • 3 replies
  • 0 likes
  • 302 Views
  • 3 replies
  • 0 likes

Superuser Contribution Link não abre no app do celular

Qualquer link de playlist que recebo, não abre no app do celular. Abre o Spotify na página inicial, atualiza a página porém não vai para a playlist, já reinstalei o app. Limpei o cache e não deu certo, todas as outras contas da família funcionam, mas...

  • Casual Listener
  • Qualquer link de playlist que recebo, não abre no app do celular. Abre o Spotify na página inicial, atualiza a página porém não vai para a playlist, já reinstalei o app. Limpei o cache e não deu cert...
  • MihailY
  • Moderator
  • 633 Views
  • 3 replies
  • 0 likes
  • 633 Views
  • 3 replies
  • 0 likes

Superuser Contribution Receiving notifications of unfollowed podcasts

PlanPremiumCountryNetherlands DeviceXiaomi Poco X3 ProOperating SystemLatest Android My Question or IssueI've unfollowed some podcasts within the past months, but I still keep receiving push notifications of new episode releases. In particular it's o...

  • Newbie
  • Plan Premium Country Netherlands  Device Xiaomi Poco X3 Pro Operating System Latest Android   My Question or Issue I've unfollowed some podcasts within the past months, but I stil...
  • ukergin
  • Gig Goer
  • 326 Views
  • 2 replies
  • 1 likes
  • 326 Views
  • 2 replies
  • 1 likes

Superuser Contribution Song "plays" silence for over an hour after song is over

PlanPremium familyCountryUSA DevicePixel 7 ProOperating SystemLatest Android My Question or IssueLast night as I often do, I went to sleep with a particular song playing on 1-song repeat mode. This morning, at 10:27 I noticed that the song was still ...

  • Newbie
  • Plan Premium family Country USA  Device Pixel 7 Pro Operating System Latest Android    My Question or Issue Last night as I often do, I went to sleep with a particular song p...
  • MihailY
  • Moderator
  • 626 Views
  • 3 replies
  • 0 likes
  • 626 Views
  • 3 replies
  • 0 likes

Superuser Contribution Google Assistant Plays Censored Versions of Songs

PlanPremiumCountryUSADeviceSamsung S9 SM-G960UOperating SystemAndroid 9 PieMy Question or IssueWhen I use voice commands through Google Assistant to play music on Spotify, it sometimes defaults to censored/edited versions of the song. If I use the mi...

  • Newbie
  • Plan Premium Country USA Device Samsung S9 SM-G960U Operating System Android 9 Pie My Question or Issue When I use voice commands through Google Assistant to play music on Spotify, it someti...
  • ensignag98
  • Newbie
  • 11871 Views
  • 16 replies
  • 29 likes
  • 11871 Views
  • 16 replies
  • 29 likes

Superuser Contribution Spotify will change playlist when I unlock my phone

PlanPremiumCountry DeviceOppo Reno 8 liteOperating SystemAndroid 11 My Question or IssueSpotify changed to a random recommended playlist when I went to unlock my phone after disconnecting it from my car. The last song played was paused, when I unlock...

  • Casual Listener
  •   Plan Premium Country   Device Oppo Reno 8 lite Operating System Android 11   My Question or Issue Spotify changed to a random recommended playlist when I went to unlock my...
  • Lyubka
  • Moderator
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [UI bug] Playing song - album cover overlaps with "Playing from" text

PlanPremiumCountryPoland DeviceTeyes CC3 Android Head UnitOperating SystemAndroid 10,Spotify Version: 8.8.70.532 My Question or IssueHi, I've got a problem with UI and I didn't find it in any other topic. As you can see on attached photos, "Playing f...

  • Regular
  • Plan Premium Country Poland  Device Teyes CC3 Android Head Unit Operating System Android 10, Spotify Version: 8.8.70.532   My Question or Issue Hi, I've got a problem with UI and...
  • SuddenlyPineapple
  • Regular
  • 440 Views
  • 4 replies
  • 0 likes
  • album
    Android ui
    cover
    Teyes
    UI
  • 440 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Controls for Pause/Next song gone from Notification bar

Hello community, I've tried my best finding a related post, but I'm at my wits end, so here I go. Recently (about a week ago) the controls to pause or skip to the next song have been gone from my notification bar, both when my phone is locked and whe...

  • Newbie
  • Hello community, I've tried my best finding a related post, but I'm at my wits end, so here I go.       Recently (about a week ago) the controls to pause or skip to the next song h...
  • faulknn
  • Casual Listener
  • 5370 Views
  • 24 replies
  • 8 likes
  • Android
    notification bar
  • 5370 Views
  • 24 replies
  • 8 likes

Superuser Contribution [CHROMECAST] not connecting 12.2022

PlanFamily PremiumCountryHungaryDeviceSamsung Galaxy S20FE & A52Operating SystemAndroid 13 My Question or IssueI have 2 Chromecasts in two bedrooms and a Chromecast with Google TV 4K in the living room. Streaming works with ANY other apps, except Spo...

  • Newbie
  • Plan Family Premium Country Hungary Device Samsung Galaxy S20FE & A52 Operating System Android 13   My Question or Issue I have 2 Chromecasts in two bedrooms and a Chromecast with ...
  • MihailY
  • Moderator
  • 747 Views
  • 7 replies
  • 4 likes
  • 747 Views
  • 7 replies
  • 4 likes

Superuser Contribution Sound effects always changing in every other song (Vivo)

PlanFree/PremiumCountryPhilippinesDeviceVivo Y20i V2032Operating SystemAndroid 12 My Question or IssueSo I have a Vivo Y20i V2032 which has this Deepfield Deep Space Sound Effects thing on my Spotify app which has different sound effects, such as Pan...

  • Newbie
  • Plan Free/Premium Country Philippines Device Vivo Y20i V2032 Operating System Android 12   My Question or Issue So I have a Vivo Y20i V2032 which has this Deepfield Deep Space Sound Ef...
  • jebkaa
  • Newbie
  • 651 Views
  • 2 replies
  • 0 likes
  • 651 Views
  • 2 replies
  • 0 likes

Superuser Contribution There is an hour of silence in one podcast's episodes

Two times now, while listening to the podcast Ologies, there has been a literal hour of complete silence in the middle of the ad break. The podcast is playing and the seconds tick by. The podcast episode displays on my phone as ~2 1/2 hours long. My ...

  • Casual Listener
  • Two times now, while listening to the podcast Ologies, there has been a literal hour of complete silence in the middle of the ad break. The podcast is playing and the seconds tick by. The podcast epi...
  • Joan
  • Moderator
  • 122 Views
  • 1 replies
  • 1 likes
  • 122 Views
  • 1 replies
  • 1 likes

Superuser Contribution Music is gone

PlanPremiumCountrySwedenDeviceLGv30sOperating SystemAndroid My Question or IssueI've tried to look through the forum but can't find my issue, and I'm not sure where to put it so I'll try here and hope for the best. I can't access my music, at all, fr...

  • Casual Listener
  • Plan Premium Country Sweden Device LGv30s Operating System Android   My Question or Issue I've tried to look through the forum but can't find my issue, and I'm not sure where to put it...
  • Pandaora
  • Casual Listener
  • 172 Views
  • 2 replies
  • 0 likes
  • 172 Views
  • 2 replies
  • 0 likes

Superuser Contribution Instagram storylerimde Canvaslar gözükmüyor?

Merhaba, Şarkıları paylaşırken Canvaslar storylerimde gözükmüyor hiçbir şekilde nedeni nedir?

  • Visitor
  • Merhaba, Şarkıları paylaşırken Canvaslar storylerimde gözükmüyor hiçbir şekilde nedeni nedir?
  • Eni
  • Moderator
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes