when i use mobile data to use spotify in mobile it doesnt work

[New user]

so when i turn on mobile data while having 10GBs when i open spotify it says "spotify is currently set to offline"

[AlejaR]

Hey there,

Thanks for posting in the Community.

In this case, we'd suggest you try the following:

• Perform a clean reinstall of the app on the affected device. By doing that, the app can be up-to-date, and you can make sure the cache is not leading to this issue. You can follow these steps to do it.
• Make sure the app has the right permission within your device to use mobile data. You can check this by going to your device's settings> Apps> Spotify. These steps might vary depending on your device's make/model.

If the above doesn't do the trick, please send us the following so we can better understand this behavior:

• The make/model and OS of the affected device.
• The exact Spotify version you're running there.
• Does this happen if you open your account on a different mobile phone? You can ask for the phone of a relative or a friend to open your account and check.

Keep us in the loop!

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Plan

Premium

Country

India 

Device

(Infinix hot 10 play )

Operating System

(Android Dolphin ) 

My Question or Issue

1."Spotify is set to offline" it showed it when I accessed the app through mobile data
2.when using wifi it works just fine
3.when I turned both wifi and mobile data on and turned off wifi it works fine until I turn off mobile data
4.when I turned off "mobile data always active( for fast network switching)" option the technique explained in 3rd point is not working I can't even login without wifi

so basically what I am saying is Spotify shows it's offline when using mobiledata or if not switch fastly from wifi to mobile data.
I tried
- reset network settings
- re installed Spotify
- reset all data related settings
- removed and reinserted my sim card
- restarted my mobile