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App loose last played song and playlist when it should start playing

App loose last played song and playlist when it should start playing

Plan

Premium

Country

Czech Republic

Device

Sony Xperia 10V

Operating System

Android 14

 

My Issue

Very often (like every 2nd/3rd) use of Spotify in a car (over bluetooth), the app loads (after get in the car), it shows shortly correctly actual playing song (where I stopped last time at listening) and after that the actual playing bar disappears and Spotify forgets, what it even played (even which playlist). There is no sound output, but the car radio show correctly information about the song (name, album, artist) where it should play. Clicking on play on radio doesn't make anything. Spotify simply do like nothing was ever played and there is nothing to continue.
I have to open the app and choose a new playlist/song to play, which is extremely annoying and when listening some generated playlist it's even impossible to continue!

I also wanted to post some logs or something, but the app doesn't have anything like this...

 

One time I even saw a message in Spotify, that internet connection isn't available before this "crash". Even that I had full signal with data enabled whole time and internet was working correctly. Also there is still no reason to lose where I stopped to listen last time.

 

Last week Spotify even stopped to play out of the blue in the middle of a song, when I listened at work.

 

Reply
4 Replies

Hey there @Benik3,

 

Thanks for posting in the Community and welcome.

 

In this case, you can try the following to see if you notice any difference:

  • A clean reinstall of the app. By doing that, the app can be up-to-date, and you can make sure some damaged cache is not leading to this inconvenience. You can find out the steps to do it here.
  • If possible, connect your device to your car stereo via AUX or USB cable.

If this persists after trying those, we'd like to gather further info. Please send us the following:

  • The exact Spotify version you're running on your device.
  • More info about your car stereo, so we can better understand your set-up.
  • Did you notice if this started to happen after a specific event such as an OS update?

Keep us in the loop!

AlejaRModerator
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Hello.

Sorry for long response.

I think that it's connected mainly with Bluetooth play.
I didn't noticed this bug with Android Auto.

 

Anyway I had a Nissan Leaf, it happened there very often. Now I have VW e-golf 2018 and it happened today too (I have it very shortly and I used Spotify like 10 times in this car).
What's the most weird thing is, that when I open the spotify manually, I can see the last song in the bar on the bottom. When I click fast enough, it open the playlist and in most cases Spotify continues to play.
But few times (counting today) happen that I opened the playlist, and even that the playlist opened, the last played song lost after second. So I was in the playlist but I had to start the music manually by selecting some song.

 

I also noticed, that Spotify show the "no internet connection" very often after opening app, even that internet works fine. I don't know if it can be related to it.

 

Now I'm on version 8.9.44.368 (updated few days ago) and it happen also on this newer version.

Today again.
After getting into the car, the Spotify didn't start to play automatically. So I opened the app manually on the phone. After opening the spotify showed again the message "no connection to internet" and I saw last played song down in the bar. In a moment the bar disappeared...
What's the most weird is, that radio in the car was able to see the last played song. But control doesn't work (play/pause, next...). Also it doesn't show play time of the song:

Benik3_1-1717748512962.png

 

After playing a new song manualy:

Benik3_2-1717748550348.png

You can see that there is now the play time. But on the other hand for some reason Spotify didn't send cover image...

I'm now on Spotify version 8.9.44.426

 

Hey @Benik3,

 

We appreciate the detailed info!

To me it looks like there's an issue with either the network or the Bluetooth connection. 
I wonder if you're starting the vehicle in a place without optimal signal coverage, e.g. underground/ in a garage (although this shouldn't really affect anything Bluetooth-related).

 

We've passed down the info for this backstage but it does seem quite isolated, so we can't really provide a timeframe in which a solution might get implemented. We do advise keeping your app up to date in the meantime and, as you've mentioned - if the issue does not show up when you're using Android Auto, using that may be a good workaround for the time being.

Let us know in case there's anything new on the subject and we'll do the same 🙂
Many thanks!

VasilModerator
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