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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874112 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874112 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Seemles transition

PlanPremiumCountryDenmarkDeviceSamsung Galaxy S22 UltraOperating SystemAndroid v14 My Question or IssueThe function of "seamless transitions" doesn't function correctly on music I hear. I have tried with albums like "Dark side of the moon" and "Unrea...

  • Visitor
  • Plan Premium Country Denmark Device Samsung Galaxy S22 Ultra Operating System Android v14   My Question or Issue The function of "seamless transitions" doesn't function correctly on mu...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Superuser Contribution Ted Talks Daily podcast does not play at all

Plan PremiumDevice Huawei Honor 8Operating System Android 7 My Question or IssueI can't play any episodes of the podcast on my phone. They are selected for playing as I press play, but they do not play. On my desktop they work without problems. The o...

  • Music Fan
  • Plan Premium Device Huawei Honor 8 Operating System Android 7   My Question or Issue I can't play any episodes of the podcast on my phone. They are selected for playing as I press play...
  • KiwiJuice
  • Visitor
  • 3273 Views
  • 22 replies
  • 0 likes
  • 3273 Views
  • 22 replies
  • 0 likes

グレーの楽曲

楽曲がグレーのdになっていて再生するの事ができません。直してください

  • Visitor
  • 楽曲がグレーのdになっていて再生するの事ができません。直してください
  • ribezaz
  • Rising Star 3
  • 108 Views
  • 1 replies
  • 1 likes
  • 108 Views
  • 1 replies
  • 1 likes

I'm having a issue with Spotify premium membership in Pakistan.

I'm having a issue with Spotify premium membership in Pakistan.My location settings are also of Pakistan. My debit is also eligible for online payments. But still I'm getting this error that "Your payment and country didn't match. To continue change ...

  • Visitor
  • I'm having a issue with Spotify premium membership in Pakistan. My location settings are also of Pakistan. My debit is also eligible for online payments. But still I'm getting this error that "Your ...
  • ribezaz
  • Rising Star 3
  • 214 Views
  • 1 replies
  • 1 likes
  • 214 Views
  • 1 replies
  • 1 likes

Superuser Contribution Bluetooth headphones open Spotify when pressing play button.

DeviceHuawei P20 liteOperating SystemAndroid 9 My Question or IssueWhen Bluetooth headphones are connected, pressing the play/pause button will automatically launch and play Spotify even when it's not already open. This is particularly annoying as so...

  • Visitor
  • Device Huawei P20 lite Operating System Android 9   My Question or Issue When Bluetooth headphones are connected, pressing the play/pause button will automatically launch and play Spotify ...
  • muhsrrem
  • Newbie
  • 14957 Views
  • 24 replies
  • 7 likes
  • 14957 Views
  • 24 replies
  • 7 likes

Solved!!Superuser Contribution Spotify app On android 14 has stopped working

PlanPremiumCountryNetherlandsDevicePixel 8 ProOperating SystemAndroid 14Spotify Version8.9.2.169 My Question or IssueSince 2 weeks I can't open Spotify anymore, it will pop open and show a black screen then just minimise. I'm logged in via Facebook, ...

  • Casual Listener
  • Plan Premium Country Netherlands Device Pixel 8 Pro Operating System Android 14 Spotify Version 8.9.2.169   My Question or Issue Since 2 weeks I can't open Spotify anymore, it will p...
  • OscarDC
  • Moderator
  • 6499 Views
  • 5 replies
  • 0 likes
  • 6499 Views
  • 5 replies
  • 0 likes

Spotify app plays random podcasts when I open it up after connecting to my car's bluetooth

The past couple of days, when my Android phone has been automatically connecting to my car's bluetooth and then I open Spotify to continue listening to a podcast episode, a completely different and random podcast episode will start playing. All I wan...

  • Casual Listener
  • The past couple of days, when my Android phone has been automatically connecting to my car's bluetooth and then I open Spotify to continue listening to a podcast episode, a completely different and r...
  • dakotabeasley
  • Visitor
  • 1646 Views
  • 17 replies
  • 10 likes
  • 1646 Views
  • 17 replies
  • 10 likes

Superuser Contribution Spotify doesn't download all songs in the offline playlists

Hi. I have spotify premium, and almost every one of my playlists are offline, but some songs just doesn't get downloaded. I recently added the album "Hell: The Sequel" to a playlist and made it for offline use, and 3 random songs in the playlist got ...

  • Newbie
  • Hi. I have spotify premium, and almost every one of my playlists are offline, but some songs just doesn't get downloaded. I recently added the album "Hell: The Sequel" to a playlist and made it for o...
  • onlytocomplain
  • Music Fan
  • 13266 Views
  • 13 replies
  • 1 likes
  • 13266 Views
  • 13 replies
  • 1 likes

Superuser Contribution When offline plays songs that are not downloaded

When in offline mode the app still plays songs that are not downloaded. Tried also setting so that similar songs do not play but this hasn't helped.

  • Visitor
  • When in offline mode the app still plays songs that are not downloaded. Tried also setting so that similar songs do not play but this hasn't helped.
  • Ivelina
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn't work on my phone

Someone please help me My spotify wokrs on my laptop but i logged out now On my phone it wont let me play a song or look at my playslists and the playback option is unavailable Whar do i do...

  • Visitor
  • Someone please help me  My spotify wokrs on my laptop but i logged out now On my phone it wont let me play a song or look at my playslists and the playback option is unavailable Whar do i ...
  • Eni
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download notification stuck at 100%

The download notification on android is stuck at 100% and cannot be dismissed. App does not show any downloading. This happend more than 3 times in the last two weeks.

  • Visitor
  • The download notification on android is stuck at 100% and cannot be dismissed. App does not show any downloading. This happend more than 3 times in the last two weeks.
  • Eni
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Seek bar not working properly on Android tablet

The seek/progress bar does not work properly on my Android tablet (Kindle Fire 10) with the latest versions of Spotify (Premium). Frequently, the circular handle on the track progress bar on the left side of the app will disappear. When the circular ...

  • Regular
  • The seek/progress bar does not work properly on my Android tablet (Kindle Fire 10) with the latest versions of Spotify (Premium). Frequently, the circular handle on the track progress bar on the left...
  • Vasil
  • Moderator
  • 338 Views
  • 7 replies
  • 0 likes
  • 338 Views
  • 7 replies
  • 0 likes

Superuser Contribution Songs doesn't load

In the morning all was okay, now songs doesn't load and playlists are empty. This problem happens only on my phone and on Windows version all works fine

  • Visitor
  • In the morning all was okay, now songs doesn't load and playlists are empty. This problem happens only on my phone and on Windows version all works fine
  • Maria
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Discovered Weekly/Release Radar songs are rubbish!

PlanPremiumCountryUnited Kingdom DeviceSamsung A50Operating SystemAndroid My Question or IssueFor longer than I can remember my spotify discover weekly and release radar have been horrific. Years ago my friend played me a song he thought i'd like.. i...

  • Newbie
  • Plan Premium Country United Kingdom   Device Samsung A50 Operating System Android   My Question or Issue For longer than I can remember my spotify discover weekly and release rad...
  • rabdolan
  • Casual Listener
  • 683 Views
  • 1 replies
  • 4 likes
  • Discover Weekly
    Premium
    Release Radar
    Rubbish songs
  • 683 Views
  • 1 replies
  • 4 likes

Superuser Contribution Spotify chromecast stops working randomly

PlanPremiumCountryTurkeyDeviceXiaomi 12TOperating SystemAndroid 14 My Question or IssueI connect my phone to my TV via chromecast. It's extremely slow and it's pretty normal because it's spotify. I start playing a song and close my phone. It plays ju...

  • Newbie
  • Plan Premium Country Turkey Device Xiaomi 12T Operating System Android 14   My Question or Issue I connect my phone to my TV via chromecast. It's extremely slow and it's pretty normal ...
  • Ivelina
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops every 4 seconds

Since April 12th (2 days ago), spotify stops any music every 4 seconds.I use a Pixel 7a and the version 14 of Android.I had the same problem with the app connected to my car (Android auto). I've found another complaint similar to mine in 2017 with no...

  • Casual Listener
  • Since April 12th (2 days ago), spotify stops any music every 4 seconds. I use a Pixel 7a and the version 14 of Android. I had the same problem with the app connected to my car (Android auto). I've ...
  • Vasil
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Solved!! Cannot play any songs - says "You discovered a Premium feature!"

Brief description of the issue:Using the FREE account I am not able to play any songs. The lovely screen pops up every time when I try that says "You discovered a Premium feature!". As far as I understand I should still be able to start a song on FRE...

  • Casual Listener
  • Brief description of the issue: Using the FREE account I am not able to play any songs.  The lovely screen pops up every time when I try that says "You discovered a Premium feature!".  As ...
  • Egor3334456
  • Visitor
  • 9526 Views
  • 9 replies
  • 0 likes
  • 9526 Views
  • 9 replies
  • 0 likes

Superuser Contribution Music playback stutters while phone screen is locked.

Music playback stutters (sounds similar to buffering) while phone screen is locked. No issues if phone screen remains on. Changed battery settings to give Spotify unlimited battery access, including while operating in background. Clean reinstall, alt...

  • Casual Listener
  • Music playback stutters (sounds similar to buffering) while phone screen is locked. No issues if phone screen remains on. Changed battery settings to give Spotify unlimited battery access, includ...
  • kremerar
  • Casual Listener
  • 420 Views
  • 5 replies
  • 1 likes
  • 420 Views
  • 5 replies
  • 1 likes

Superuser Contribution Smart shuffle automatically turns on for liked songs (android)

This has been happening for a while now but I've become increasingly annoyed with it. Smart shuffle will automatically turn itself on by default when I start listening to my liked songs. When I hit the button to turn it off, it will do so successfull...

  • Newbie
  • This has been happening for a while now but I've become increasingly annoyed with it. Smart shuffle will automatically turn itself on by default when I start listening to my liked songs. When I hit t...
  • Eni
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

I can't change my profile picture

When I go to my profile, I can change my name but not my profile picture. The option "change" just doesn't appears. I have tried everything and I still can't find a solution. I'm very sad because I always use Spotify and I can't believe that I'm havi...

  • Casual Listener
  • When I go to my profile, I can change my name but not my profile picture. The option "change" just doesn't appears. I have tried everything and I still can't find a solution. I'm very sad because I a...
  • Amayy
  • Spotify Star
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes