Android version 10 keep crushing

[Eddie56]

Plan

Premium

Country

Malaysia

Device

Android version 10 - system version V11.1.1_20200717.181308_SP16-EN-X

Operating System

Android 10

My Question or Issue

The spotify apps keep crushing right after open the apps.

[Dessi]

Hi there @Eddie56,

Thanks for reaching out and welcome to the Spotify Community!

It'd be great if you can share a bit more details so we can look into why this is happening and assist you further:

• What's the make and model of the device you're using?
• When did this start happening - was it after an app or system update by any chance?
• Does this only occur on this particular device? 
• Are the desktop app and Web Player affected? This will help us check if it's account- or device-related.
• Have you tried using a different internet connection?

As a starting point, it's always a good idea to perform a clean reinstall of the app to make sure you're running the latest version and to remove any damaged cache - here's how. Can you also make sure Spotify's granted all necessary permissions in your device's settings and that it's excluded from any battery optimization apps?

Keep us posted.