Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Need help counseling my account and open up a new one
Need help counseling my account and open up a new one
Not applicable
409 Views
2 replies
0 likes
Hi, I know this is an old thread but I too am having this issue. I have a Samsung S22 ultra. It was working great until I had to factory reset my phone to send it in to fix the screen . I have reset my phone, force stopped and reopened the app, un-in...
Hi, I know this is an old thread but I too am having this issue. I have a Samsung S22 ultra. It was working great until I had to factory reset my phone to send it in to fix the screen . I have reset ...
Not applicable
6592 Views
9 replies
1 likes
PlanPremiumCountryUSDeviceOne Plus 10 ProOperating SystemOxygenOS 13.0Spotify Versionv8.8.64.554 My Question or IssueWhile playing from a playlist, I can no longer remove a song from the playlist. This should be possible both by the Kebab menu (three...
Plan Premium Country US Device One Plus 10 Pro Operating System OxygenOS 13.0 Spotify Version v8.8.64.554 My Question or Issue While playing from a playlist, I can no longer remove...
Moderator
2246 Views
6 replies
0 likes
When I connect to a particular WiFi network, the Spotify App says that there is no internet connection, even tho I am able to browse other apps and websites without any issues.
When I connect to a particular WiFi network, the Spotify App says that there is no internet connection, even tho I am able to browse other apps and websites without any issues.
Newbie
6432 Views
5 replies
0 likes
i just bought premium few minutes ago (now it's 10.35 PM, 2/18/2025, Vietnam) but I did get it. i have tried to log out and sign in a again many times but it's doesn't work
i just bought premium few minutes ago (now it's 10.35 PM, 2/18/2025, Vietnam) but I did get it. i have tried to log out and sign in a again many times but it's doesn't work
Spotify Star
134 Views
1 replies
0 likes
I can't access my account and Spotify not sending password reset sms
I can't access my account and Spotify not sending password reset sms
Spotify Star
160 Views
1 replies
1 likes
PlanPremiumCountryUKDeviceBuilt-In-Car Dash TouchscreenOperating SystemAndroid My Question or IssueOver past 3 months i start to play Spotify and is randomly pauses/Stops and then crashes, I have cleared Cache and updated but this continues to do thi...
Plan Premium Country UK Device Built-In-Car Dash Touchscreen Operating System Android My Question or Issue Over past 3 months i start to play Spotify and is randomly pauses/Stops and...
Moderator
180 Views
1 replies
0 likes
PlanPremiumCountry Sweden DeviceOperating System(Android) My Question or IssueThe new way of ordering playlists has made making playlists impossible for me. I have hundreds of playlists and it's hard to find the ones you want because spotify randomly...
Plan Premium Country Sweden Device Operating System (Android) My Question or Issue The new way of ordering playlists has made making playlists impossible for me. I hav...
Gig Goer
10808 Views
64 replies
56 likes
Whenever I choose to download anything it takes extremely long. It has taken me 5 hours to get halfway on 700 songs. Before anyone comments I have read similar posts.1. I have restarted my phone.2. I have reinstalled the app3. I have a 100mb/s Fibre ...
Whenever I choose to download anything it takes extremely long. It has taken me 5 hours to get halfway on 700 songs. Before anyone comments I have read similar posts. 1. I have...
Regular
587 Views
7 replies
0 likes
I'd love to see a chat feature that let's you send messages with friends or people you follow, and even share music with them. Maybe like DMs on ig or something. There are friends I have that I have no way to get in touch with, and being able to send...
I'd love to see a chat feature that let's you send messages with friends or people you follow, and even share music with them. Maybe like DMs on ig or something. There are friends I have tha...
Newbie
4743 Views
5 replies
15 likes
PlanFamilyCountryAustriaDeviceSamsung Galaxy S10Operating SystemAndroid 12 My Question or IssueIn the past few days songs have started skipping and jumping to the next song. I saw that there seems to be an issue with songs skipping at around 10 secon...
Plan Family Country Austria Device Samsung Galaxy S10 Operating System Android 12 My Question or Issue In the past few days songs have started skipping and jumping to the next s...
Moderator
292 Views
1 replies
0 likes
PlanPremiumCountryNLDeviceSamsung Galaxy Tab A9+Operating SystemAndroid 14 My Question or IssueSince several days videos are no longer playing on my tablet. They work fine in the browser or on my phone. I have already done a clean re-install on my ta...
Plan Premium Country NL Device Samsung Galaxy Tab A9+ Operating System Android 14 My Question or Issue Since several days videos are no longer playing on my tablet. They work fine in...
Moderator
721 Views
6 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
201 Views
1 replies
0 likes
Hi after a Samsung update I no longer see my playlists and I cannot play any song. I tried to log out and log in, to download the app again ... the problem is only on the phone, on ipad and pc it works perfectly ... can someone help me? thanks Robi
Hi after a Samsung update I no longer see my playlists and I cannot play any song. I tried to log out and log in, to download the app again ... the problem is only on the phone, on ipad and pc it wor...
Visitor
2117 Views
9 replies
2 likes
Only the download option shows. It's a playlist of my liked songs.
Only the download option shows. It's a playlist of my liked songs.
Casual Listener
448 Views
2 replies
0 likes
PlanPremiumCountryAustraliaDeviceSamsung Galaxy S21 UltraOperating SystemAndroid 11 My Question or IssueAll of a sudden, the audio in my car, when playing Spotify, stopped working, even though the track says it's playing. I'm connected via Bluetooth ...
Plan Premium Country Australia Device Samsung Galaxy S21 Ultra Operating System Android 11 My Question or Issue All of a sudden, the audio in my car, when playing Spotify, stopp...
Visitor
76152 Views
9 replies
1 likes
PlanPremium DuoCountryBrazil DeviceMotorola Edge 40 Neo & Motorola G84Operating SystemAndroid 14 IssueWhen playing any content in video mode and press Android home button, calling the picture in picture minidisplay, the android crashes and restart. I...
Plan Premium Duo Country Brazil Device Motorola Edge 40 Neo & Motorola G84 Operating System Android 14 Issue When playing any content in video mode and press Android home...
Spotify Star
496 Views
3 replies
0 likes
What is the true functioning of the search algorithm in "Your Like," when I perform a search and for example Frank would expect that after he played one of the results and change of song, the next song would be another of the results and not the next...
What is the true functioning of the search algorithm in "Your Like," when I perform a search and for example Frank would expect that after he played one of the results and change of song, the next so...
Spotify Star
372 Views
1 replies
0 likes
I usually listen and watch the always sunny podcast on Spotify. But the video aspect doesn't work anymore.
I usually listen and watch the always sunny podcast on Spotify. But the video aspect doesn't work anymore.
Visitor
23694 Views
49 replies
22 likes
PlanPremiumCountryUK & NIDevicePixel 6aOperating SystemAndroid 15 My Question or IssueThe Valentines day promotional pop-up is getting the user's country incorrect. I received the pop-up with correct country (UK & NI) but from the share dialogue it s...
Plan Premium Country UK & NI Device Pixel 6a Operating System Android 15 My Question or Issue The Valentines day promotional pop-up is getting the user's country incorrect. I rec...
238 Views
0 replies
0 likes
