Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6409 Views

0 replies

7 likes

  • 6409 Views
  • 0 replies
  • 7 likes

Solved!!Superuser Contribution App crash when sorting/filtering podcasts

PlanPremiumCountryUnited KingdomDeviceGoogle Pixel 8Operating SystemAndroid 14Version8.9.82.620 My Question or IssueSpotify is crashing whenever I try to sort or filter a podcast. Whichever podcast I go into, if I try to change the sort order or filt...

Casual Listener

  Plan Premium Country United Kingdom Device Google Pixel 8 Operating System Android 14 Version 8.9.82.620   My Question or Issue Spotify is crashing whenever I try to sort or ...

Jruth85

Casual Listener

1689 Views

6 replies

1 likes

  • 1689 Views
  • 6 replies
  • 1 likes

Playback Error Preventing Audiobook Purchase

PlanFamily Premium (not the account manager)CountryUSADeviceSamsung A54Operating SystemAndroid 14BrowserChrome 129.0.6668.100 My Question or IssueI'm trying to buy an audiobook but it keeps showing an error: "Playback disabledSpotify won't work if yo...

Newbie

Plan Family Premium (not the account manager) Country USA Device Samsung A54 Operating System Android 14 Browser Chrome 129.0.6668.100   My Question or Issue I'm trying to buy an aud...

553 Views

0 replies

0 likes

  • 553 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify connect volume control

PlanPremiumCountryFranceDeviceNothing phone 1 - Xiaomi pad 5Operating SystemAndroid I use the Xiaomi pad 5 as principal deviceI use the smartphone nothing phone 1 as control deviceI Can change music but I don't have the volume controlIS it normal ? R...

Casual Listener

Plan Premium Country France Device Nothing phone 1 - Xiaomi pad 5 Operating System Android   I use the Xiaomi pad 5 as principal device I use the smartphone nothing phone 1 as control ...

Lexalyan72

Casual Listener

415 Views

2 replies

0 likes

  • 415 Views
  • 2 replies
  • 0 likes

Superuser Contribution I have Galaxy S24 and I don't get notifications from Spotify

I've checked that the Notifications permission is allowed on the settings of the phone, I've checked the notifications settings in Spotify But still it's not working.

Casual Listener

I've checked that the Notifications permission is allowed on the settings of the phone, I've checked the notifications settings in Spotify But still it's not working.

MihailY

Moderator

778 Views

7 replies

0 likes

  • 778 Views
  • 7 replies
  • 0 likes

Superuser Contribution Cannot use SD card - read the sticky and tried lots

Hi,So - my Xperia filled up it's internal memory (10GB free when the spotify cache is removed), so I want to use the SD card (59GB free). I've read the sticky and tried: Uninstalling the appRemoving the com.spotifyetc folders from the SD card and the...

Visitor

Hi, So - my Xperia filled up it's internal memory (10GB free when the spotify cache is removed), so I want to use the SD card (59GB free). I've read the sticky and tried:   Uninstalling the ...

Not applicable

628 Views

3 replies

0 likes

  • 628 Views
  • 3 replies
  • 0 likes

Superuser Contribution any song in playlist starts first song

on my playlist as i try to start any song it always starts with the first song in the playlist. i can click any song i want but only first one is started over and over again

Casual Listener

on my playlist as i try to start any song it always starts with the first song in the playlist. i can click any song i want but only first one is started over and over again

ouglop

Casual Listener

1009 Views

4 replies

0 likes

  • 1009 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify web player not playing what I am clicking on (on Android phone)

PlanFree/PremiumCountryUSADeviceSamsung Galaxy J3 VOperating System? My Question or IssueI am trying to listen to Spotify using my phone and it doesn't work the same way it does on a laptop. There are multiple things that are messing up or maybe that...

Newbie

  Plan Free/Premium Country USA Device Samsung Galaxy J3 V Operating System ?   My Question or Issue I am trying to listen to Spotify using my phone and it doesn't work the same ...

Joan

Moderator

2634 Views

1 replies

0 likes

  • 2634 Views
  • 1 replies
  • 0 likes

Superuser Contribution log into spotify kids using google account

hi,I'm registered at spotify via my google account. When I try to install spotify kids for my son, the HowTo article offers solutions for people who've got their own login credentials for spotify (not the case for me) or people who are logging in via...

Regular

hi, I'm registered at spotify via my google account. When I try to install spotify kids for my son, the HowTo article offers solutions for people who've got their own login credentials for spotify (...

Vasil

Moderator

1024 Views

5 replies

0 likes

  • 1024 Views
  • 5 replies
  • 0 likes

Superuser Contribution Podcast keeps playing an old episode instead of the next episode

PlanFree/PremiumCountryUKDeviceAndroid My Question or IssueThis has been happening for maybe 3 weeks. I've been listening to a podcast for years and Spotify has always just played the next episode when it finishes (exactly as you would expect). But f...

Music Fan

Plan Free/Premium Country UK Device Android   My Question or Issue This has been happening for maybe 3 weeks. I've been listening to a podcast for years and Spotify has always just playe...

Nicolas111

Newbie

3551 Views

7 replies

1 likes

  • 3551 Views
  • 7 replies
  • 1 likes

Several usability issues with longer playlists

Plan _ PremiumFree/PremiumCountry _ Finland Device _ Samsung Galaxy A32 5GOperating SystemAndroid 13, with Samsung One UI 5.1 running as wellMy Question or IssueCan't be the only user who is having tons of problems with longer playlists. I put lots o...

Newbie

Plan _ Premium Free/Premium Country _ Finland   Device  _ Samsung Galaxy A32 5G Operating System Android 13, with Samsung One UI 5.1 running as well My Question or Issue Can't be th...

398 Views

0 replies

0 likes

  • 398 Views
  • 0 replies
  • 0 likes

Superuser Contribution App malfunction?

PlanPremiumCountry DeviceMotorola 2022 5g stylusOperating SystemAndroid Oreo My Question or IssueI have notifications set for my followed podcasts, as well as checking my Spotify regularly through the day on days I know an episode is due. However, th...

Visitor

  Plan Premium Country   Device Motorola 2022 5g stylus Operating System Android Oreo   My Question or Issue I have notifications set for my followed podcasts, as well ...

Joan

Moderator

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify slowing down overtime

PlanPremiumCountryUSA DevicePixel 7 ProOperating SystemAndroid 15 My Question or IssueMy Spotify slows down overtime. Over the span of about 30 minutes to an hour the app gets slower. Every function you can think of gets slower. I have about 600 song...

Newbie

Plan Premium Country USA   Device Pixel 7 Pro Operating System Android 15   My Question or Issue My Spotify slows down overtime. Over the span of about 30 minutes to an hour the ...

Joan

Moderator

312 Views

1 replies

1 likes

  • 312 Views
  • 1 replies
  • 1 likes

Superuser Contribution Time capsule

PlanPremiumCountryBrazilDeviceS21 FEOperating SystemAndroid and Windows 11 My Question or IssueSound Capsule showing wrong listening time and not updating

Visitor

  Plan Premium Country Brazil Device S21 FE Operating System Android and Windows 11   My Question or Issue Sound Capsule showing wrong listening time and not updating

Eni

Moderator

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Auto app crashes frequently

PlanPremiumCountryGermanyDeviceSamsung Galaxy S21 FE 5GOperating SystemAndroid 14 - One UI 6.1 The Android Auto app crashes frequently for the last few month to the point where it sometimes recovers itself from the gray screen, but sometimes needs a ...

Casual Listener

Plan Premium Country Germany Device Samsung Galaxy S21 FE 5G Operating System Android 14 - One UI 6.1   The Android Auto app crashes frequently for the last few month to the point where...

OscarDC

Moderator

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I create an AI Playlist I can't save it

On Android, click the + and select AI Playlist. Enter my prompt, select + an - on a few tracks, refine it with more prompts etc. But when I click Create the screen changes to 'This Content has been Removed'

Casual Listener

On Android, click the + and select AI Playlist. Enter my prompt, select + an - on a few tracks, refine it with more prompts etc. But when I click Create the screen changes to 'This Content has been R...

CatieER

Casual Listener

1028 Views

2 replies

0 likes

  • 1028 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify resume playback when i open the app after disconnecting from Android Auto

PlanPremiumCountry DeviceSamsung Galaxy S24 UltraOperating SystemAndroid 14 My Question or IssueWhenever i disconnect my phone from Android Auto and open the app on the phone it automatically resumes playing. If i dont open the app it wont resume. On...

Newbie

  Plan Premium Country   Device Samsung Galaxy S24 Ultra Operating System Android 14   My Question or Issue Whenever i disconnect my phone from Android Auto and open the app...

Nikola

Moderator

954 Views

1 replies

0 likes

  • 954 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to login or listen to song via spotify on Android 14.

When I attempt to login into Spotify or listen to a song on my android device via the data plan nothing works. If I connect to WIFI everythign works fine. I can also confirm that app other apps like facebook, Youtube still work witht he data plan fro...

Casual Listener

When I attempt to login into Spotify or listen to a song on my android device via the data plan nothing works. If I connect to WIFI everythign works fine. I can also confirm that app other apps like ...

Vasil

Moderator

788 Views

6 replies

0 likes

  • 788 Views
  • 6 replies
  • 0 likes

Superuser Contribution Performance issues. Player Screen.

DeviceGoogle Pixel 7Operating SystemAndroid 13 IssueSlowly the player screen opens.App is frustrating to use. Demo Video: https://drive.google.com/file/d/10ax_1ejrQTTfK93JFZWOC7QmygAQDPZA/view?usp=drivesdk

Regular

Device Google Pixel 7 Operating System Android 13   Issue Slowly the player screen opens. App is frustrating to use.   Demo Video: https://drive.google.com/file/d/10ax_1ejrQTT...

Dmitry_S

Regular

616 Views

3 replies

0 likes

  • 616 Views
  • 3 replies
  • 0 likes

Superuser Contribution Is minimizing on spam skip intended behavior?

If I skip twice in very short succession the player minimizes instead of skipping the second time.The whole interface isnt loaded yet maybe thats a bug? I see the song name and skip again, but instead of going to the next song it minimizes the player...

Regular

If I skip twice in very short succession the player minimizes instead of skipping the second time. The whole interface isnt loaded yet maybe thats a bug? I see the song name and skip again, but in...

Elena

Moderator

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes