Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 58946 Views
  • 68 replies
  • 25 likes
  • 58946 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28211 Views
  • 5 replies
  • 0 likes
  • 28211 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't Play Saved Songs

PlanPremiumCountryUnited KingdomDevice(Google Pixel 6a)My IssueI've had Spotify Premium for a few years now and over the past few months I've been unable to play my liked songs. I have all of my liked songs because at work I will just shuffle all of ...

  • Visitor
  • Plan Premium Country United Kingdom Device (Google Pixel 6a) My Issue I've had Spotify Premium for a few years now and over the past few months I've been unable to play my liked songs.  ...
  • Yordan
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution The "add to this playlist" interface often hangs after adding a song from search

PlanPremiumCountryUSDevicePixel 7 ProOperating SystemAndroid 14 My Question or IssueI usually manage playlists from my computer, or else will add things already in Liked Songs, but this past week I tried making a larger playlist using my phone of son...

  • Casual Listener
  • Plan Premium Country US Device Pixel 7 Pro Operating System Android 14   My Question or Issue I usually manage playlists from my computer, or else will add things already in Liked Song...
  • Jefffox18
  • Newbie
  • 1100 Views
  • 8 replies
  • 0 likes
  • 1100 Views
  • 8 replies
  • 0 likes

Superuser Contribution How to close the spotify app on phone?

Hi, I can't seem to close the spotify on my phone (samsung s22). When I close all applications, Spotify keeps appearing with my latest song when I swipe down my phone menu. How do I really close spotify because I don't want my latest song to keep app...

  • Casual Listener
  • Hi, I can't seem to close the spotify on my phone (samsung s22). When I close all applications, Spotify keeps appearing with my latest song when I swipe down my phone menu. How do I really close spot...
  • Grenvthewise
  • Regular
  • 2486 Views
  • 5 replies
  • 0 likes
  • 2486 Views
  • 5 replies
  • 0 likes

Superuser Contribution Shuffle plays the exact same songs in the exact same order every single time.

I've been using spotify premium for several years now (mostly on Android), and recently I've noticed an issue with the shuffle function: It ALWAYS plays my songs in the EXACT SAME ORDER. The playlist I usually listen too has around 120 songs, and eve...

  • Newbie
  • I've been using spotify premium for several years now (mostly on Android), and recently I've noticed an issue with the shuffle function: It ALWAYS plays my songs in the EXACT SAME ORDER.   The...
  • Dmitrу
  • Roadie
  • 54067 Views
  • 3 replies
  • 77 likes
  • 54067 Views
  • 3 replies
  • 77 likes

Superuser Contribution Android Spotify Alarm Bug w/ workaround

I use Spotify as an alarm clock, and I use it with Spotify DJ. A few days ago, the DJ X stopped working on my alarms. I tried resetting my device, clearing all cache files from the clock and Spotify, clearing all stored files, logging in and out of S...

  • Regular
  • I use Spotify as an alarm clock, and I use it with Spotify DJ.  A few days ago, the DJ X stopped working on my alarms.  I tried resetting my device, clearing all cache files from the clock ...
  • Bluewinter6
  • Newbie
  • 1741 Views
  • 11 replies
  • 3 likes
  • 1741 Views
  • 11 replies
  • 3 likes

Superuser Contribution Shuffle all songs of all albums and followed artists

Hi, it would be a great feature to be able to shuffle all songs of all the albums and followed artists, without using the playlists : So a Shuffle button on the top of those two sections of My music : - Albums : button "Shuffle all Albums" - Artists ...

  • Regular
  • Hi, it would be a great feature to be able to shuffle all songs of all the albums and followed artists, without using the playlists :   So a Shuffle button on the top of those...
  • GashPlow
  • Visitor
  • 16412 Views
  • 9 replies
  • 42 likes
  • 16412 Views
  • 9 replies
  • 42 likes

Superuser Contribution Files do not download on Android/Samsung or on Ubuntu.

PlanPremiumCountrythe netherlands DeviceSamsung Galaxy SOperating SystemAndroid , Ubuntu My Question or IssueThe local files are playable but they DO NOT download, when yesterday they worked fine, neither in Ubuntu/Linux nor on my Android / Samsung. ...

  • Music Fan
  •   Plan Premium Country the netherlands   Device Samsung Galaxy S Operating System Android , Ubuntu   My Question or Issue The local files are playable but they DO NOT downl...
  • Eni
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • Premium
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Social] Tab for finding your followed friends.

It seems hard to find friends and view their playlists on mobile. No real intuitive easy way to find a buddy's playlists. I like to often listen to my friends music so I can get new songs in the mix and discover new music but it is a hassle to naviga...

  • Newbie
  • It seems hard to find friends and view their playlists on mobile. No real intuitive easy way to find a buddy's playlists. I like to often listen to my friends music so I can get new songs in the mix ...
  • Aquilinenoodle
  • Newbie
  • 746 Views
  • 2 replies
  • 0 likes
  • Mobile
    Social
  • 746 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcast keeps playing an old episode instead of the next episode

PlanFree/PremiumCountryUKDeviceAndroid My Question or IssueThis has been happening for maybe 3 weeks. I've been listening to a podcast for years and Spotify has always just played the next episode when it finishes (exactly as you would expect). But f...

  • Music Fan
  • Plan Free/Premium Country UK Device Android   My Question or Issue This has been happening for maybe 3 weeks. I've been listening to a podcast for years and Spotify has always just playe...
  • Jmay09
  • Newbie
  • 709 Views
  • 5 replies
  • 0 likes
  • 709 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Can't remove widget from lockscreen

This widget pops up on my lock screen whenever I play something. I don't know why this is happening now, it wasn't like this before. I've tried everything to get rid of it. I turned off my lock screen widgets, even all of my notifications. It's so an...

  • Newbie
  • This widget pops up on my lock screen whenever I play something. I don't know why this is happening now, it wasn't like this before. I've tried everything to get rid of it. I turned off my lock scree...
  • 2z-_mexr3torb
  • Newbie
  • 22259 Views
  • 19 replies
  • 4 likes
  • 22259 Views
  • 19 replies
  • 4 likes

Music stops playing after turning off shuffle for first time.

After opening the app and selecting a song in the playlist, if I turn shuffle off before the song ends, the next song will not play and the music will just stop instead of continuing to play in order. It will also lose its place in the playlist and I...

  • Visitor
  • After opening the app and selecting a song in the playlist, if I turn shuffle off before the song ends, the next song will not play and the music will just stop instead of continuing to play in order...
  • jbird_justin
  • Newbie
  • 915 Views
  • 3 replies
  • 0 likes
  • 915 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android phone app, How do I stop or close the player within the Spotify app?

Plan: PremiumCountry: USADevice: Samsung Galaxy S21 Ultra 5GOperating System: Android v11, One UI v3.1 My Question or IssueHow do I close or stop playback completely in the Spotify app? Not just pause it. Pausing it leaves it as an active media event...

  • Casual Listener
  • Plan: Premium Country: USA Device: Samsung Galaxy S21 Ultra 5G Operating System: Android v11, One UI v3.1   My Question or Issue How do I close or stop playback completely in the Spotify a...
  • jjchico
  • Newbie
  • 87007 Views
  • 42 replies
  • 5 likes
  • 87007 Views
  • 42 replies
  • 5 likes

Superuser Contribution Update Google play subscription to a different Google account ?

I have Google account "A" and want to switch payment method to Google account "B" or even just manually add my card to Spotify. However when I hit 'manage subscription' it just tells me I need to log in to Google account "A" which I have tried. It st...

  • Visitor
  • I have Google account "A" and want to switch payment method to Google account "B" or even just manually add my card to Spotify. However when I hit 'manage subscription' it just tells me I need to log...
  • Eni
  • Moderator
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Spotify randomly deletes offline content

My Spotify is randomly purging downloaded songs from my playlists, even though I'm very much online and not exceeding 10k downloads across all devices. I use an Android player in my car that I essentially dedicate to music playing. I have limited cel...

  • Newbie
  • My Spotify is randomly purging downloaded songs from my playlists, even though I'm very much online and not exceeding 10k downloads across all devices. I use an Android player in my car that I essent...
  • Luke
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Keep widgets from going blank on Android

The android widget goes blank after a few minutes of not playing music, even if Spotify is open in the background. Therefore to start listening again, instead of just playing play on the widget as I'm sure your supposed to do, you have to reopen the ...

  • Visitor
  • The android widget goes blank after a few minutes of not playing music, even if Spotify is open in the background. Therefore to start listening again, instead of just playing play on the widget as I'...
  • Danm72
  • Casual Listener
  • 3408 Views
  • 15 replies
  • 5 likes
  • 3408 Views
  • 15 replies
  • 5 likes

Superuser Contribution Release radar showing content not available

This problem of the release radar being empty is happening again. When clicking on the Playlist on an android device, the screen says "This content is no longer available. Head home to find something else to listen to".

  • Visitor
  • This problem of the release radar being empty is happening again. When clicking on the Playlist on an android device, the screen says "This content is no longer available. Head home to find something...
  • CecTpenKa
  • Visitor
  • 493 Views
  • 3 replies
  • 2 likes
  • 493 Views
  • 3 replies
  • 2 likes

Deep links broken in Instagram browser on Android

Attached is a screenshot of my playlist viewed within the Instagram browser. Clicking "open app" doesn't work. This appears to have broken with the latest built-in Android Instagram browser, roughly 3 days ago. I've also attempted to test whether the...

  • Newbie
  • Attached is a screenshot of my playlist viewed within the Instagram browser. Clicking "open app" doesn't work. This appears to have broken with the latest built-in Android Instagram browser, roughly ...
  • Ximzend
  • Spotify Star
  • 1293 Views
  • 6 replies
  • 10 likes
  • Possible Bug
  • 1293 Views
  • 6 replies
  • 10 likes

Solved!!Superuser Contribution Swipe to queue tampered with again?

A while ago, the swipe to queue was changed which reduced performance and usability.See: https://community.spotify.com/t5/Android/Spotify-app-keeps-lagging-and-freezing-when-scrolling-playlist/td-p/6228703 Once again, the swipe to queue seems to be c...

  • Music Fan
  • A while ago, the swipe to queue was changed which reduced performance and usability. See: https://community.spotify.com/t5/Android/Spotify-app-keeps-lagging-and-freezing-when-scrolling-playlist...
  • Ivelina
  • Moderator
  • 447 Views
  • 3 replies
  • 0 likes
  • 447 Views
  • 3 replies
  • 0 likes