Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
PlanPremium with Free HuluCountryUSADeviceGoogle Pixel 3a XLOperating SystemAndroid 11 My Question or IssueThis has been going on for a few months. Whenever I'm listening to the android app of Spotify, there have been many moments where the sound wil...
Every song I try to listen to, the lyrics don't load. Is there any fix to this?
PlanPremiumCountryNorway DeviceSamsung Galaxy S24 Ultra / S21Operating SystemAndroid 14My Question or IssueEvery time i download a podcast i have started the progress disappears. The only way i have found to circumvent this is to have the episode pla...
PlanPremium CountryFinland DeviceSamsung Galaxy J5 (2017) Operating SystemAndroid 9 My Question or Issue Ever since I updated my phone to Android 9 the upcoming song queue resets every time I close the app/just leave it for a while/turn off my screen...
I'm trying to open my Spotify Playlist in a Bottle. I have the bird nest. I've tried all day and night trying to put the egg in the nest, to no avail.
Android app not loading. Tried to clear cache, cleared data, when that didn't work, i uninstalled and installed again. Log in screen comes up, click log in, then after endless loading, get the error that says there was a problem. Wont complete log in...
Is the 'Don't Play this song again' function gone? I remember it used to exist, but I can't find it through settings or the three dots menu on the songPremiumMoto Mod
The control bar never appears (see screenshot).There is a closed and huge thread relating to vaguely similar issues (but with Samsung phones). I have tried all the suggested steps in that topic, including a clean re-install of the app, to no avail.De...
Whenever I plug into my car the repeat function in Spotify turns on. I then have to go into the app and turn it off. This happens every time I plug into my car without fail.I am using Android Auto and a Pixel 9 Pro XL
PlanPremiumCountryNew ZealandDeviceSamsung Galaxy A70Operating SystemAndroid 9, running one UI version 1.1 My Question or IssueSo I've just purchased a new phone and when playing spotify I cant seem to skip or pause while my phone is locked. I'm havi...
My phone is S23 Ultra and it is not rooted, I do not use any ad blockers and there is no problem with my DNS, but when I click on the jam link sent by my friends, Spotify sends me to the home screen. When I click on any song link, there is no problem...
I'm using a Samsung S21 FE. I'm trying to start a jam with my friend but every time I click the link or scan the QR code it takes me to the homescreen. I've tried restarting my phone and logging out and then logging back in as well as clearing app ca...
Premium code
PlanPremiumCountry DeviceGoogle Pixel 5, 3a XL, Carpodgo Android Auto, Volvo Grom Car BT3 Bluetooth SoundsystemOperating SystemAndroid 14 My Question or IssueSpotify is usually connected in my car via Bluetooth to my Soundsystem. When playing, Spotif...
Other apps play sound through the headphones, and Spotify works on my phone wothout headphones, but it apparently won't connect to my headphones or something.Headphones: Soundcore Life Q30Phone: Moto G Stylus (Android)
Hi, Ive tried EVERYTHING. When my phones screen goes dark Spotify stops. But if I tap and screen wakes up for like 10 seconds the app plays again for that 10 seconds until it goes dark again
PlanPremiumCountryUSDeviceMoto X4Operating SystemAndroid 9 My Question or IssueI have a playlist with a series of albums that play through in-order because there's a story. There are roughly 100 songs in the playlist, and I do have the playlist downl...
I have a Samsung s7 and have a new issue whereby the phone will start Spotify and begin playing music when put on to charge. This started about two weeks ago. I have had Spotify for several years and this phone for at least 6 months and it has only j...
I go to my liked songs and select a song to play and a different song nearby will play. Sometimes it's off by 2(down the list) sometimes more. Seems the further down the list the farther off it is. Not just an off by 1 error it seems. Seems related t...