Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5179 Views

0 replies

6 likes

  • 5179 Views
  • 0 replies
  • 6 likes

Superuser Contribution "For you" suggestions while driving

PlanPremiumCountryUSADeviceGoogle Pixel 7 My Question or IssueWhen viewing the Spotify app on my car screen (2020 CR-V), Spotify has always just displayed the current song playing, unless I navigate to something else. Recently, the app has added a se...

Casual Listener

Plan Premium Country USA Device Google Pixel 7   My Question or Issue When viewing the Spotify app on my car screen (2020 CR-V), Spotify has always just displayed the current song playin...

jlmnh

Casual Listener

252 Views

2 replies

0 likes

  • 252 Views
  • 2 replies
  • 0 likes

Canvas still appears in playlist preview despite disabling in settings

PlanPremiumCountryUSADeviceGalaxy A53 running Android v. 14, Spotify v. 9.0.22.543 I have disabled Canvas in my settings. When I open a playlist and then open its preview mode (in which the user can swipe through previews of songs), Canvas animations...

Casual Listener

Plan Premium Country USA Device Galaxy A53 running Android v. 14, Spotify v. 9.0.22.543   I have disabled Canvas in my settings. When I open a playlist and then open its preview mode (in ...

ribezaz

Spotify Star

355 Views

3 replies

2 likes

  • 355 Views
  • 3 replies
  • 2 likes

Superuser Contribution Galaxy Watch Unable To Control Spotify

PlanPremiumCountryUSADeviceSamsung Galaxy Watch 4 and Samsung S21 Ultra 5GOperating SystemWatch: Google Wear OS 3, phone: Android 11 with Samsung's OneUI 3.0 extensions My Question or IssueI cannot get my watch to control my Spotify streaming through...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy Watch 4 and Samsung S21 Ultra 5G Operating System Watch: Google Wear OS 3, phone: Android 11 with Samsung's OneUI 3.0 extensions &nbsp...

StraSinor

Newbie

5621 Views

29 replies

1 likes

  • 5621 Views
  • 29 replies
  • 1 likes

Superuser Contribution Bluetooth audio quality

Plan PremiumCountry U.K DeviceGalaxy S24+Operating SystemAndroid 14 My Question or IssueHi all , I have Spotify premium, I have audio quality set to " very high " I mainly use Spotify over Bluetooth in my car, is the audio quality over Bluetooth stil...

Music Fan

Plan Premium Country U.K   Device Galaxy S24+ Operating System Android 14       My Question or Issue Hi all , I have Spotify premium, I have audio quality set to " very...

fidel013--

Newbie

5480 Views

7 replies

0 likes

  • 5480 Views
  • 7 replies
  • 0 likes

Superuser Contribution BUG FIX for issues with switching tabs and getting brought to the top of a playlist without my

I'm actually submitting a bug fix, and I wasn't able to find at all the correct spot to submit it, so I hope this is able to reach someone. I'm having a bug: if I'm on a large playlist with a ton of songs and I'm scrolled far down, and if I switch ta...

Casual Listener

I'm actually submitting a bug fix, and I wasn't able to find at all the correct spot to submit it, so I hope this is able to reach someone. I'm having a bug: if I'm on a large playlist with a ton of ...

Novy

Moderator

622 Views

3 replies

0 likes

  • 622 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music automatically deleted from "your songs"

PlanPremiumCountryItalyDeviceGoogle Pixel 7Operating SystemAndroid stock My Question or IssueWhen I listen to music through my headphones, suddenly the app crashes and I can't find the song I was listening to in the list of my favourites (I'm referri...

Newbie

Plan Premium Country Italy Device Google Pixel 7 Operating System Android stock   My Question or Issue When I listen to music through my headphones, suddenly the app crashes and I can'...

Vasil

Moderator

231 Views

1 replies

1 likes

  • 231 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Widget with no Rounded Corners

Plan: PremiumCountry: IndiaDevice: iQOO Z7sOperating System: Fun Touch OS 14 (Android 14) My IssueThe widget, not matter of what size, always has sharp squared corners.Tried uninstalling, re installing, rebooting the device, etc. Nothing fixed it.Ple...

Regular

Plan: Premium Country: India Device: iQOO Z7s Operating System: Fun Touch OS 14 (Android 14)   My Issue The widget, not matter of what size, always has sharp squared co...

Maria

Moderator

1144 Views

3 replies

0 likes

  • 1144 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why won't shuffle play turn off on system-created playlists on Android?

I'll pull up Spotify and skim through a few Daily Mix playlists, maybe daylist, maybe Discover Weekly, maybe Release Radar, see a few songs at the top of a list that catch my eye, and be like "Yeah, I choose you". I hear the first song, great. Then i...

Regular

I'll pull up Spotify and skim through a few Daily Mix playlists, maybe daylist, maybe Discover Weekly, maybe Release Radar, see a few songs at the top of a list that catch my eye, and be like "Yeah, ...

Ivelina

Moderator

731 Views

10 replies

0 likes

  • 731 Views
  • 10 replies
  • 0 likes

Superuser Contribution Spotify lagging while changing/shuffling songs

PlanPremiumCountryThailandDevice(Realme 7 Pro)Operating System(Android Oreo) My Question or IssueI've been trouble with this problem for a while. My Spotify app on my phone gets laggy while I try to skip the music and even shuffle it like a screen is...

Newbie

Plan Premium Country Thailand Device (Realme 7 Pro) Operating System (Android Oreo)   My Question or Issue I've been trouble with this problem for a while. My Spotify app on my ph...

Coockepotato

Visitor

5525 Views

4 replies

1 likes

  • 5525 Views
  • 4 replies
  • 1 likes

Superuser Contribution Can't click on scrollbar - user interface bug

PlanPremiumCountryItalyDeviceSamsung Galaxy S22 UltraOperating SystemAndroid 14 OneUI 6.1 My Question or IssueHello, i'm having issues with the playlist's vertical scrollbar.While scrolling to the bottom of the playlist, the scrollbar goes first behi...

Casual Listener

Plan Premium Country Italy Device Samsung Galaxy S22 Ultra Operating System Android 14 OneUI 6.1   My Question or Issue Hello, i'm having issues with the playlist's vertical scrollbar....

Yordan

Moderator

209 Views

2 replies

0 likes

  • 209 Views
  • 2 replies
  • 0 likes

Superuser Contribution Using Pixel Smartwatch 3 LTE

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueExplain/video on how to USE pixel watch 3 LTE for streaming Spotify. I can listen/navigate a ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Explain...

Ivelina

Moderator

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Scrolling music playlists not working properly

PlanFree/PremiumCountryUS DeviceMoto G Power 2021Operating SystemAndroid 11 My Question or IssueSometime over the last few weeks, the scrolling in song playlists has been very sluggish and buggy. If I try to "flick" to scroll through songs, it immedi...

Casual Listener

Plan Free/Premium Country US   Device Moto G Power 2021 Operating System Android 11   My Question or Issue Sometime over the last few weeks, the scrolling in song playlists has b...

rc5

Casual Listener

494 Views

2 replies

0 likes

  • 494 Views
  • 2 replies
  • 0 likes

Superuser Contribution Kenapa mau premium, muncul unable to connect???

Kalo tekan mau bayar untuk premium dr apk Spotify nya, selalu muncul unable to connect gtu. Knp ya?

Visitor

Kalo tekan mau bayar untuk premium dr apk Spotify nya, selalu muncul unable to connect gtu. Knp ya?

RVDOLF

Casual Listener

63098 Views

14 replies

12 likes

  • 63098 Views
  • 14 replies
  • 12 likes

Superuser Contribution [Android] The app crashes

PlanFreeCountryChileDeviceMotorola G53 5GOperating systemAndroid 14 My question or problemThe app crashes when trying to select any "one-time payment" option.

Newbie

Plan Free Country Chile Device Motorola G53 5G Operating system Android 14   My question or problem The app crashes when trying to select any "one-time payment" option.

Maria

Moderator

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify bugs when trying to restart song or continue to next song

Hello, i would like to ask a question regarding a bug i have on the Android version of Spotify. So basically when i'm playing a song, and i'm in the middle of it (sometimes the bug occur at the beginning too) when i try to restart the song (go to the...

Casual Listener

Hello, i would like to ask a question regarding a bug i have on the Android version of Spotify.   So basically when i'm playing a song, and i'm in the middle of it (sometimes the bug occur at ...

Yordan

Moderator

317 Views

2 replies

0 likes

songstopsbug
  • 317 Views
  • 2 replies
  • 0 likes

Superuser Contribution I cannot remove song from queue

When i play one song from search similar start playing later. But from all those that are in queue now i cannot remove any from queue or rearrange their order (i know i have to swipe left to remove song after the update, but even after i swipe left w...

Casual Listener

When i play one song from search similar start playing later. But from all those that are in queue now i cannot remove any from queue or rearrange their order (i know i have to swipe left to remove s...

Eni

Moderator

1302 Views

8 replies

1 likes

  • 1302 Views
  • 8 replies
  • 1 likes

Superuser Contribution Spotify connect through Denon X2200W, Spotify flipping out.

PlanPremiumCountryBelgiumDeviceDesktop / Xiaomi Phone, Samsung phoneOperating SystemWindows 10, Android My Question or IssueI'm having issues with Spotify connect for a while now on my Denon X2200W.It's definitly related to Denon or Spotify, since my...

Visitor

Plan Premium Country Belgium Device Desktop / Xiaomi Phone, Samsung phone Operating System Windows 10, Android   My Question or Issue I'm having issues with Spotify connect for a while...

Terixon

Casual Listener

986 Views

3 replies

1 likes

  • 986 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify doesn't respond to voice control in Android Automotive

PlanPersists in both Free and Family Premium CountryUSA DevicePolestar 2Operating SystemAndroid Automotive OS, persists in both v10 (Polestar v1.9) and v11 (Polestar v2.0) My Question or IssueSince the latest version of the Spotify app was upgraded, ...

Regular

Plan Persists in both Free and Family Premium   Country USA   Device Polestar 2 Operating System Android Automotive OS, persists in both v10 (Polestar v1.9) and v11 (Polestar v2.0)...

Nicolinka22

Casual Listener

3307 Views

10 replies

1 likes

  • 3307 Views
  • 10 replies
  • 1 likes

Superuser Contribution Android Auto playlist sorting

My Question or IssueWhere Spotify on Android now has complete flexibility as to how you want to have your library sorted, Android Auto went in the opposite direction. It now puts last played folders on the top and does the same with the playlists in ...

Roadie

My Question or Issue Where Spotify on Android now has complete flexibility as to how you want to have your library sorted, Android Auto went in the opposite direction. It now puts last played folder...

Miller01

Casual Listener

1892 Views

5 replies

15 likes

  • 1892 Views
  • 5 replies
  • 15 likes

Superuser Contribution Can't change premium plan on Android

I received a notification from Spotify that I could upgrade from Premium Individual to Duo for 2 months at no additional cost. But when I try to go in to change my Premium plan, I get stuck in a loop where it tries to load the information in a web pa...

Casual Listener

I received a notification from Spotify that I could upgrade from Premium Individual to Duo for 2 months at no additional cost. But when I try to go in to change my Premium plan, I get stuck in a loop...

Vasil

Moderator

692 Views

5 replies

1 likes

  • 692 Views
  • 5 replies
  • 1 likes