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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43245 Views
  • 66 replies
  • 25 likes
  • 43245 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878434 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878434 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26505 Views
  • 4 replies
  • 0 likes
  • 26505 Views
  • 4 replies
  • 0 likes

Settings are confusing on mobile app

 1. Like, where the 'disable canvas' would be? Under 'Content and Display' or 'Playback'?2. The downloads quality is in 'Data Saver' or 'Audio Quality'? Because previously 'Data Saver' and 'Downloads' were grouped together.3. From where do I delete d...

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  • Music Fan
  •   1. Like, where the 'disable canvas' would be? Under 'Content and Display' or 'Playback'? 2. The downloads quality is in 'Data Saver' or 'Audio Quality'? Because previously 'Data Saver' and 'Downl...
  • mpgnpai4ijllw4jgkmkr
  • Newbie
  • 295 Views
  • 1 replies
  • 1 likes
  • 295 Views
  • 1 replies
  • 1 likes

Superuser Contribution Issue setting up a song on Alarm (Android)

PlanPremium DeviceNothing Phone (2a) Operating SystemAndroid 14 My Question or IssueHello Spotify community,I am having a problem setting up a song from Spotify in the alarm.When I try to go to the Spotify section in the alarm, it is usually in the "...

  • Casual Listener
  • Plan Premium   Device Nothing Phone (2a)   Operating System Android 14   My Question or Issue Hello Spotify community, I am having a problem setting up a song from Spotify i...
  • OscarDC
  • Moderator
  • 418 Views
  • 5 replies
  • 0 likes
  • 418 Views
  • 5 replies
  • 0 likes

Superuser Contribution Android app take time to load one my Liked Songs and can crash sometimes

When I try to play a specific music or via the big green play button on "Liked Songs" playlist it takes quite some time (around 10 to 30s) to load a musicAlso, and I think it could be linked, if I switch the shuffle button (in any state and at any mo...

  • Newbie
  • When I try to play a specific music or via the big green play button on "Liked Songs" playlist it takes quite some time (around 10 to 30s) to load a music Also, and I think it could be linked, if I ...
  • Ivelina
  • Moderator
  • 292 Views
  • 1 replies
  • 1 likes
  • 292 Views
  • 1 replies
  • 1 likes

Superuser Contribution Allow explicit setting does not exist in the settings.

I can't find an option of "allow explicit setting" under the settings, which blocks me to listen to the explicit songs for weeks.Please help me out to resolve this case.Thank you in advance

  • Newbie
  • I can't find an option of "allow explicit setting" under the settings, which blocks me to listen to the explicit songs for weeks. Please help me out to resolve this case. Thank you in advance ...
  • Joan
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution downloaded songs not playing without internet connection in online mode

PlanPremiumCountry USOperating SystemAndroid 7.1.2 Nougat My Question or IssueI don't know if this is the intended behavior (it really shouldn't be), but if I don't have an internet connection, and Spotify is in the Online mode, it won't play downloa...

  • Newbie
  • Plan Premium Country  US Operating System Android 7.1.2 Nougat   My Question or Issue I don't know if this is the intended behavior (it really shouldn't be), but if I don't have an ...
  • v9k19-jm_4bvg
  • Casual Listener
  • 16200 Views
  • 20 replies
  • 4 likes
  • 16200 Views
  • 20 replies
  • 4 likes

Superuser Contribution When I connect my headphones via Bluetooth music plays from the speakers

When I connect headphones or air pods to my Samsung phone music still plays through the speaker but all the other apps play through my headphones. It's just Spotify and when I go to connect to my laptop it works it's just Spotify on my phone that doe...

  • Visitor
  • When I connect headphones or air pods to my Samsung phone music still plays through the speaker but all the other apps play through my headphones. It's just Spotify and when I go to connect to my lap...
  • Susan_GP
  • Moderator
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Get to the top of a podcast's episode list

PlanPremiumCountryUSADevicePixel 6Operating SystemAndroid My Question or IssueI often go back and listen to old episodes of a podcast with almost 600 episodes. If I want to get access to the most recent episode, I have to scroll past up to 500 (way m...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 6 Operating System Android   My Question or Issue I often go back and listen to old episodes of a podcast with almost 600 episodes. If I want to g...
  • YungCoq
  • Visitor
  • 1271 Views
  • 7 replies
  • 3 likes
  • 1271 Views
  • 7 replies
  • 3 likes

Superuser Contribution How to get a wireless Bluetooth keyboard to type into android tv app

I have a Sony android tv with the Spotify android app. I also use a wireless Bluetooth keyboard as a remote. I am able to navigate and type with the keyboard with all apps except Spotify. Navigation keys work fine but I cannot type into the seach bar...

  • Casual Listener
  • I have a Sony android tv with the Spotify android app. I also use a wireless Bluetooth keyboard as a remote. I am able to navigate and type with the keyboard with all apps except Spotify. Navigation ...
  • Susan_GP
  • Moderator
  • 324 Views
  • 3 replies
  • 0 likes
  • 324 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't open spotify

PlanPremiumCountryGermanyDeviceXiamoni Mi Note 10 LiteOperating SystemAndroid 10 My Question or IssueI can't open the Spotify App, it just shows the logo for a few seconds, then closes and gives me the error "Spotify keeps Stopping". I have tried pre...

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  • Regular
  •   Plan Premium Country Germany Device Xiamoni Mi Note 10 Lite Operating System Android 10   My Question or Issue I can't open the Spotify App, it just shows the logo for a few se...
  • plexus
  • Regular
  • 2405 Views
  • 24 replies
  • 0 likes
  • 2405 Views
  • 24 replies
  • 0 likes

Superuser Contribution Spotify connect, volume slider disabled

I am using the latest Spotify app version and I cannot adjust volume of a remote device, which is connected to the same WIFI and recognized as a Spotify Connect device Tried so far: - Android (Galaxy S20) to Android (Galaxy S10) - Android (Galaxy S20...

  • Roadie
  • I am using the latest Spotify app version and I cannot adjust volume of a remote device, which is connected to the same WIFI and recognized as a Spotify Connect device Tried so far: - Android (Ga...
  • Njshoreguy
  • Visitor
  • 13990 Views
  • 18 replies
  • 2 likes
  • 13990 Views
  • 18 replies
  • 2 likes

Superuser Contribution Podcast automatically starts playing each time I get in the car

Before cancelling my Spotify account can someone please advise how I can stop these awful podcasts from automatically playing each time I get in mu car. Thanks

  • Casual Listener
  • Before cancelling my Spotify account can someone please advise how I can stop these awful podcasts from automatically playing each time I get in mu car. Thanks
  • Joan
  • Moderator
  • 397 Views
  • 5 replies
  • 0 likes
  • 397 Views
  • 5 replies
  • 0 likes

Superuser Contribution My Google clock app doesn't show my playlist when I search for it

PlanFreeCountryindiaDeviceMotorola gen 3Operating SystemAndroid 6.0My Question or IssueI want to listen to a playlist I made in the app as my alarm sound. However it doesn't show up when I search for it. I reinstalled the app but it still isn't showi...

  • Casual Listener
  • Plan Free Country india Device Motorola gen 3 Operating System Android 6.0 My Question or Issue I want to listen to a playlist I made in the app as my alarm sound. However it doesn't show up...
  • Jude69
  • Casual Listener
  • 4557 Views
  • 23 replies
  • 0 likes
  • Alarm clock app
    Google Clock
  • 4557 Views
  • 23 replies
  • 0 likes

Superuser Contribution Alexa doesn't recognize a Spotify playlist

PlanFreeCountryCanadaDevicePixel 7, Amazon Echo Dot 5th Gen.Operating SystemAndroid 13 My Question or IssueI created an Eagles playlist using Spotify on my phone. When I ask Alexa to play this playlist on Spotify, it plays Eagles radio on Spotify, ra...

  • Visitor
  • Plan Free Country Canada Device Pixel 7, Amazon Echo Dot 5th Gen. Operating System Android 13   My Question or Issue I created an Eagles playlist using Spotify on my phone. When I ask ...
  • AlejaR
  • Moderator
  • 8777 Views
  • 31 replies
  • 0 likes
  • 8777 Views
  • 31 replies
  • 0 likes

Superuser Contribution Storage Doesn't Free Up

PlanPremiumDevicePixel 7Operating SystemAndroid My Question or IssueWhy is it that deleting a 1300+ song playlist from my phone does not release any of the storage? It was roughly 7GB of data that is now unrecoverable by my device. Everything I find ...

  • Casual Listener
  • Plan Premium Device Pixel 7 Operating System Android   My Question or Issue Why is it that deleting a 1300+ song playlist from my phone does not release any of the storage?  It was ...
  • BlackBolt84
  • Casual Listener
  • 358 Views
  • 2 replies
  • 0 likes
  • 358 Views
  • 2 replies
  • 0 likes

Superuser Contribution Porque no se reproduce ninguna cancion de spotify y playlists

Cuando quiero abrir una playlist me pone que esta vacia y que vuelva al inicio. cuando busco para reproducir una cancion como Plan A no se reproduce, no pasa nada. tambien cuando apreto para ver mi plan no me deja verlo me salta error. Ayuda soy de A...

  • Visitor
  • Cuando quiero abrir una playlist me pone que esta vacia y que vuelva al inicio. cuando busco para reproducir una cancion como Plan A no se reproduce, no pasa nada. tambien cuando apreto para ver mi p...
  • Lesly11
  • Casual Listener
  • 19036 Views
  • 20 replies
  • 3 likes
  • 19036 Views
  • 20 replies
  • 3 likes

Superuser Contribution Search bar disappeared in playlists

PlanPremiumCountryNetherlands DeviceSamsung A53Operating SystemAndroid 13 One UI Version 5.1 + newest update of spotify app as of today 2/6/23 My Question or IssueSince a few weeks I'm not able to drag down my playlist to search within that playlist....

  • Casual Listener
  •   Plan Premium Country Netherlands   Device Samsung A53 Operating System Android 13 One UI Version 5.1 + newest update of spotify app as of today 2/6/23   My Question or Iss...
  • JST77
  • Casual Listener
  • 1862 Views
  • 7 replies
  • 0 likes
  • No search bar
    samsung android a53
  • 1862 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Android Auto to enable Spotify to start play from car app

When connecting Spotify via Android Auto, we have to press play on our mobile devices to initiate Spotify on the car. I think it would be safer and easier if, once connected via a data cable or wirelessly, we could all initiate operation via the car ...

  • Regular
  • When connecting Spotify via Android Auto, we have to press play on our mobile devices to initiate Spotify on the car. I think it would be safer and easier if, once connected via a data cable or wirel...
  • NicB69
  • Regular
  • 2446 Views
  • 8 replies
  • 1 likes
  • 2446 Views
  • 8 replies
  • 1 likes

Spotify Web Player keeps reloading on Android Browsers with "Desktop Site" Enabled

For some reason, I have to use Spotify's web player (https://open.spotify.com) and select the "desktop site option" in the Android browser settingsHowever, the webiste keeps reloading and fails to display any song lyrics on all mobile browsers. Here ...

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  • Newbie
  • For some reason, I have to use Spotify's web player (https://open.spotify.com) and select the "desktop site option" in the Android browser settings However, the webiste keeps reloading a...
  • K053
  • Visitor
  • 1099 Views
  • 1 replies
  • 2 likes
  • 1099 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify crashing constantly on Android (plus two other issues)

PlanPremiumCountryGermanyDeviceBlackview N6000Operating SystemAndroid 13 My Question or Issue Spotify has been crashing *very* frequently on this phone ever since I bought it several months ago. I have tried deleting the app and reinstalling, clearin...

  • Regular
  • Plan Premium Country Germany Device Blackview N6000 Operating System Android 13   My Question or Issue   Spotify has been crashing *very* frequently on this phone ever since I bo...
  • Vasil
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lock Screen skip back 15 seconds skips podcasts forwards.

PlanPremiumCountryUKDeviceOnePlus 10 ProOperating SystemOxygen OS 13 (Android) My Question or IssueOn lock screen controls, pressing skip back 15 seconds is instead skipping forwards.

  • Visitor
  • Plan Premium Country UK Device OnePlus 10 Pro Operating System Oxygen OS 13 (Android)   My Question or Issue On lock screen controls, pressing skip back 15 seconds is instead skipping ...
  • fjkdl
  • Casual Listener
  • 2753 Views
  • 44 replies
  • 0 likes
  • 2753 Views
  • 44 replies
  • 0 likes