Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
the device in question is a Google home mini several states away at my childhood home, whenever my family plays music on that speaker it connects to my Spotify account and plays their music choice from my phone. is there a way to disconnect my accoun...
the device in question is a Google home mini several states away at my childhood home, whenever my family plays music on that speaker it connects to my Spotify account and plays their music choice fr...
Spotify Star
398 Views
1 replies
0 likes
PlanPremium CountryFrance DeviceAny Android device Operating SystemAndroid My Question or IssueThis has been an issue for years and nothing has been done to fix it. I have had multiple devices in the meantime and have tried any troubleshooting and no...
Plan Premium Country France Device Any Android device Operating System Android My Question or Issue This has been an issue for years and nothing has been done...
409 Views
0 replies
0 likes
PlanPremiumCountryChile Device(PC, Samsung)Operating System(Win 11, S23) My Question or Issue (Sorry, english isn't my native language, I will try to explain myself better I can) I open spotify using facebook years ago.Then I acquired a premium plan....
Plan Premium Country Chile Device (PC, Samsung) Operating System (Win 11, S23) My Question or Issue (Sorry, english isn't my native language, I will try to ex...
Casual Listener
442 Views
2 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceGoogle Pixel 8Operating SystemAndroid 14Version8.9.82.620 My Question or IssueSpotify is crashing whenever I try to sort or filter a podcast. Whichever podcast I go into, if I try to change the sort order or filt...
Plan Premium Country United Kingdom Device Google Pixel 8 Operating System Android 14 Version 8.9.82.620 My Question or Issue Spotify is crashing whenever I try to sort or ...
Casual Listener
1709 Views
6 replies
1 likes
PlanFamily Premium (not the account manager)CountryUSADeviceSamsung A54Operating SystemAndroid 14BrowserChrome 129.0.6668.100 My Question or IssueI'm trying to buy an audiobook but it keeps showing an error: "Playback disabledSpotify won't work if yo...
Plan Family Premium (not the account manager) Country USA Device Samsung A54 Operating System Android 14 Browser Chrome 129.0.6668.100 My Question or Issue I'm trying to buy an aud...
579 Views
0 replies
0 likes
PlanPremiumCountryFranceDeviceNothing phone 1 - Xiaomi pad 5Operating SystemAndroid I use the Xiaomi pad 5 as principal deviceI use the smartphone nothing phone 1 as control deviceI Can change music but I don't have the volume controlIS it normal ? R...
Plan Premium Country France Device Nothing phone 1 - Xiaomi pad 5 Operating System Android I use the Xiaomi pad 5 as principal device I use the smartphone nothing phone 1 as control ...
Casual Listener
422 Views
2 replies
0 likes
I've checked that the Notifications permission is allowed on the settings of the phone, I've checked the notifications settings in Spotify But still it's not working.
I've checked that the Notifications permission is allowed on the settings of the phone, I've checked the notifications settings in Spotify But still it's not working.
Moderator
808 Views
7 replies
0 likes
Hi,So - my Xperia filled up it's internal memory (10GB free when the spotify cache is removed), so I want to use the SD card (59GB free). I've read the sticky and tried: Uninstalling the appRemoving the com.spotifyetc folders from the SD card and the...
Hi, So - my Xperia filled up it's internal memory (10GB free when the spotify cache is removed), so I want to use the SD card (59GB free). I've read the sticky and tried: Uninstalling the ...
Not applicable
643 Views
3 replies
0 likes
on my playlist as i try to start any song it always starts with the first song in the playlist. i can click any song i want but only first one is started over and over again
on my playlist as i try to start any song it always starts with the first song in the playlist. i can click any song i want but only first one is started over and over again
Casual Listener
1048 Views
4 replies
0 likes
PlanFree/PremiumCountryUSADeviceSamsung Galaxy J3 VOperating System? My Question or IssueI am trying to listen to Spotify using my phone and it doesn't work the same way it does on a laptop. There are multiple things that are messing up or maybe that...
Plan Free/Premium Country USA Device Samsung Galaxy J3 V Operating System ? My Question or Issue I am trying to listen to Spotify using my phone and it doesn't work the same ...
Moderator
2659 Views
1 replies
0 likes
hi,I'm registered at spotify via my google account. When I try to install spotify kids for my son, the HowTo article offers solutions for people who've got their own login credentials for spotify (not the case for me) or people who are logging in via...
hi, I'm registered at spotify via my google account. When I try to install spotify kids for my son, the HowTo article offers solutions for people who've got their own login credentials for spotify (...
Moderator
1047 Views
5 replies
0 likes
PlanFree/PremiumCountryUKDeviceAndroid My Question or IssueThis has been happening for maybe 3 weeks. I've been listening to a podcast for years and Spotify has always just played the next episode when it finishes (exactly as you would expect). But f...
Plan Free/Premium Country UK Device Android My Question or Issue This has been happening for maybe 3 weeks. I've been listening to a podcast for years and Spotify has always just playe...
Casual Listener
4034 Views
8 replies
1 likes
Plan _ PremiumFree/PremiumCountry _ Finland Device _ Samsung Galaxy A32 5GOperating SystemAndroid 13, with Samsung One UI 5.1 running as wellMy Question or IssueCan't be the only user who is having tons of problems with longer playlists. I put lots o...
Plan _ Premium Free/Premium Country _ Finland Device _ Samsung Galaxy A32 5G Operating System Android 13, with Samsung One UI 5.1 running as well My Question or Issue Can't be th...
411 Views
0 replies
0 likes
PlanPremiumCountry DeviceMotorola 2022 5g stylusOperating SystemAndroid Oreo My Question or IssueI have notifications set for my followed podcasts, as well as checking my Spotify regularly through the day on days I know an episode is due. However, th...
Plan Premium Country Device Motorola 2022 5g stylus Operating System Android Oreo My Question or Issue I have notifications set for my followed podcasts, as well ...
Moderator
392 Views
1 replies
0 likes
PlanPremiumCountryUSA DevicePixel 7 ProOperating SystemAndroid 15 My Question or IssueMy Spotify slows down overtime. Over the span of about 30 minutes to an hour the app gets slower. Every function you can think of gets slower. I have about 600 song...
Plan Premium Country USA Device Pixel 7 Pro Operating System Android 15 My Question or Issue My Spotify slows down overtime. Over the span of about 30 minutes to an hour the ...
Moderator
321 Views
1 replies
1 likes
There are telephone messages in Local Files. There is no option to delete.
There are telephone messages in Local Files. There is no option to delete.
Spotify Star
344 Views
1 replies
1 likes
PlanPremiumCountryBrazilDeviceS21 FEOperating SystemAndroid and Windows 11 My Question or IssueSound Capsule showing wrong listening time and not updating
Plan Premium Country Brazil Device S21 FE Operating System Android and Windows 11 My Question or Issue Sound Capsule showing wrong listening time and not updating
Moderator
457 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S21 FE 5GOperating SystemAndroid 14 - One UI 6.1 The Android Auto app crashes frequently for the last few month to the point where it sometimes recovers itself from the gray screen, but sometimes needs a ...
Plan Premium Country Germany Device Samsung Galaxy S21 FE 5G Operating System Android 14 - One UI 6.1 The Android Auto app crashes frequently for the last few month to the point where...
Moderator
516 Views
1 replies
0 likes
On Android, click the + and select AI Playlist. Enter my prompt, select + an - on a few tracks, refine it with more prompts etc. But when I click Create the screen changes to 'This Content has been Removed'
On Android, click the + and select AI Playlist. Enter my prompt, select + an - on a few tracks, refine it with more prompts etc. But when I click Create the screen changes to 'This Content has been R...
Casual Listener
1057 Views
2 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy S24 UltraOperating SystemAndroid 14 My Question or IssueWhenever i disconnect my phone from Android Auto and open the app on the phone it automatically resumes playing. If i dont open the app it wont resume. On...
Plan Premium Country Device Samsung Galaxy S24 Ultra Operating System Android 14 My Question or Issue Whenever i disconnect my phone from Android Auto and open the app...
Moderator
1053 Views
1 replies
0 likes
