Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 32462 Views
  • 62 replies
  • 25 likes
  • 32462 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872614 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872614 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25200 Views
  • 3 replies
  • 0 likes
  • 25200 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ongoing Android Issues

For the past month, my Spotify app has had numerous issues that I can't find anywhere else, and it's become unusable. 1. When I start the app, regardless of if using WiFi or mobile data, it takes a very long time to load. 2. When I go to play anythin...

  • Regular
  • For the past month, my Spotify app has had numerous issues that I can't find anywhere else, and it's become unusable.    1. When I start the app, regardless of if using WiFi or mobile dat...
  • Maria
  • Moderator
  • 564 Views
  • 7 replies
  • 1 likes
  • "Premium"
    Android
    spotify playback issues
  • 564 Views
  • 7 replies
  • 1 likes

Superuser Contribution Bug: Playing from Search text is replacing spaces with + symbols

PlanPremiumCountryUk DeviceSamsung Galaxy A325GOperating SystemAndroid latest My Question or IssueRepro steps:1. Navigate to search2. Type an item and use the suggested search terms e.g. type "People you" and "People You Know" will be suggested as a ...

  • Regular
  • Plan Premium Country Uk   Device Samsung Galaxy A325G Operating System Android latest    My Question or Issue Repro steps: 1. Navigate to search 2. Type an item and use th...
  • primalcharlie
  • Regular
  • 181 Views
  • 2 replies
  • 0 likes
  • bug
    Search
  • 181 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why do I see a fullscreen ad everytime I open the app?

PlanPremiumCountryNetherlandsDeviceSamsung S21Operating SystemAndroid My Question or IssueWhy is there an ad in the app, I have a premium subscription I don't want to see any ads, especially ads that block the use of the app. this ad blocks any inter...

  • Gig Goer
  • Plan Premium Country Netherlands Device Samsung S21 Operating System Android   My Question or Issue Why is there an ad in the app, I have a premium subscription I don't want to see any...
  • Maria
  • Moderator
  • 200 Views
  • 6 replies
  • 1 likes
  • Premium
    Subscription
  • 200 Views
  • 6 replies
  • 1 likes

Superuser Contribution playlist publik yang saya tidak bisa dilihat oleh orang lain

jadi saya membuat playlist publik dan menambahkannya ke profil saya, tetapi teman teman saya tidak bisa melihat playlist itu, ketika saya bagikan linknya playlist itu terlihat seakan menjadi private playlist padahal saya sudah membuat playlist itu me...

  • Visitor
  • jadi saya membuat playlist publik dan menambahkannya ke profil saya, tetapi teman teman saya tidak bisa melihat playlist itu, ketika saya bagikan linknya playlist itu terlihat seakan menjadi private ...
  • MihailY
  • Moderator
  • 379 Views
  • 3 replies
  • 0 likes
  • 379 Views
  • 3 replies
  • 0 likes

On my lockscreen spotify freezes on one songs image, why?

I am using an android ( samsung S22)On my lockscreen my spotify freezes on one song and image. I can skip to different songs and listen but the song name, and image doesn't change with the current song that's playing. This also occurs with the media ...

  • Casual Listener
  • I am using an android ( samsung S22)On my lockscreen my spotify freezes on one song and image. I can skip to different songs and listen but the song name, and image doesn't change with the current so...
  • osornios
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

The song covers are not showing on my lock screen

When I tap on the compressed album art it does not display the album cover on the lock screen

  • Visitor
  • When I tap on the compressed album art it does not display the album cover on the lock screen
  • osornios
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

What do Bass Boost and Surroundsound actually do?

Hey all, an Audio Engineer here. I have a few questions about the EQ on Spotify, specifically the Bass Boost and Surroundsound sliders. From a technical standpoint, what do they actually do? Are they reactive to the music? Meaning they would act diff...

  • Casual Listener
  • Hey all, an Audio Engineer here. I have a few questions about the EQ on Spotify, specifically the Bass Boost and Surroundsound sliders. From a technical standpoint, what do they actually do? Are they...
  • 9767
  • Visitor
  • 1420 Views
  • 3 replies
  • 0 likes
  • bass
    boost
    eq
    surround
    Surroundsound
  • 1420 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can only play podcasts when they are downloaded

Plan PremiumCountry USADevice Pixel 7 ProOperating System Android 14 My Question or Issue I can no longer play podcasts on my phone unless they are downloaded. Sometimes I can start a podcast and it will stop working once I pause it and try to resume...

  • Casual Listener
  •   Plan Premium Country USA Device Pixel 7 Pro Operating System Android 14   My Question or Issue   I can no longer play podcasts on my phone unless they are down...
  • Susan_GP
  • Moderator
  • 226 Views
  • 5 replies
  • 0 likes
  • 226 Views
  • 5 replies
  • 0 likes

Superuser Contribution No Sound on Instagram Stories

I can easily share to Instagram Stories but for some reason, the sound won't play. I've checked the sound on/off button when posting in stories and it's not the issue. PlanPremium CountryPhilippines DevicePoco F2 Pro Operating SystemAndroid 10, MiUI ...

  • Newbie
  • I can easily share to Instagram Stories but for some reason, the sound won't play. I've checked the sound on/off button when posting in stories and it's not the issue.    Plan Premium &...
  • thepappattack
  • Newbie
  • 57697 Views
  • 24 replies
  • 5 likes
  • 57697 Views
  • 24 replies
  • 5 likes

Superuser Contribution My AI DJ crashed and won't load ever again

This is my first time using the DJ feature. It generated a list of songs to me, but when it played the last one, it crashed. Now it won't open again, no matter what I do. I did a clean reinstall, tried different devices and networks, they all have th...

  • Newbie
  • This is my first time using the DJ feature. It generated a list of songs to me, but when it played the last one, it crashed. Now it won't open again, no matter what I do. I did a clean reinstall, tri...
  • OscarDC
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hard crash when trying to share a song while offline

PlanPremiumCountryAmericaDevicePixel 7Operating SystemAndroid My Question or IssueHaving Spotify in offline mode causes the share button to hard crash the app, requiring reopening it and going online to share.

  • Visitor
  • Plan Premium Country America Device Pixel 7 Operating System Android   My Question or Issue Having Spotify in offline mode causes the share button to hard crash the app, requiring reop...
  • Maria
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why do my podcast episodes instantly get deleted?

Whenever I post a new episode on my podcast, it almost instantly gets deleted and I am not being informed why. I am not breaking any community guidelines or rules. Please help

  • Visitor
  • Whenever I post a new episode on my podcast, it almost instantly gets deleted and I am not being informed why. I am not breaking any community guidelines or rules. Please help
  • Ivelina
  • Moderator
  • 139 Views
  • 1 replies
  • 1 likes
  • 139 Views
  • 1 replies
  • 1 likes

LET ALL SPOTIFY USERS HAVE DAYLIST

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Notifications Interrupt Music

PlanPremiumCountryUSADeviceSamsung S10EOperating SystemAndroid 10 My Question or IssueI'm unable to get spotify to ignore android notifications. When a notification happens, the music pauses for the notification sound. I've tried Do Not Disturb and t...

  • Newbie
  • Plan Premium Country USA Device Samsung S10E Operating System Android 10   My Question or Issue I'm unable to get spotify to ignore android notifications. When a notification happens, ...
  • Joran212
  • Newbie
  • 52637 Views
  • 84 replies
  • 29 likes
  • Android Notification Interruptions
  • 52637 Views
  • 84 replies
  • 29 likes

Solved!!Superuser Contribution Why does the message "Restarting App. Won't be long." pop up when I open Spotify on my phone?

PlanPremiumCountryAustraliaDeviceSamsung Galaxy A5Operating SystemAndroid Oreo My Question or IssueWhen I open Spotify on my phone, the message "Restarting App. Won't be long." pops up at bottom of the screen for a few seconds every time, which has b...

  • Regular
  • Plan Premium Country Australia Device Samsung Galaxy A5 Operating System Android Oreo   My Question or Issue When I open Spotify on my phone, the message "Restarting App. Won't be...
  • Joesoe
  • Visitor
  • 4580 Views
  • 5 replies
  • 0 likes
  • 4580 Views
  • 5 replies
  • 0 likes

Superuser Contribution How can I make my background color the same as my profile picture on Spotify android?

How can I make my background color the same as my picture on my android phone? Every time I change my picture different colors, the background is always green. My laptop and iPad's background colors are the same as my picture though...

  • Casual Listener
  • How can I make my background color the same as my picture on my android phone? Every time I change my picture different colors, the background is always green. My laptop and iPad's background colors ...
  • yesterdaysarahh
  • Visitor
  • 22368 Views
  • 11 replies
  • 3 likes
  • 22368 Views
  • 11 replies
  • 3 likes

Is it possible to log out from a device remotely?

I have a broken phone in a way that it still can stream Spotify if it's controled by another device, but it's unresponsive/broken. I want to switch to a different device and have offline songs on it, but the old device also has downloaded playlists a...

  • Newbie
  • I have a broken phone in a way that it still can stream Spotify if it's controled by another device, but it's unresponsive/broken. I want to switch to a different device and have offline songs on it,...
  • Bittencourt
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't play certain podcasts

PlanPremiumCountryUSADeviceGoogle Pixel 4Operating SystemAndroid 11 My Question or IssueHi there, just this past Monday (March 15, 2021) Spotify suddenly won't play podcast episodes from two specific podcasts I listen to ("Stuff You Should Know" and ...

  • Regular
  • Plan Premium Country USA Device Google Pixel 4 Operating System Android 11   My Question or Issue Hi there, just this past Monday (March 15, 2021) Spotify suddenly won't play podcast e...
  • Soggypilchard
  • Regular
  • 51970 Views
  • 60 replies
  • 10 likes
  • 51970 Views
  • 60 replies
  • 10 likes

Superuser Contribution Re: Spotify takes forever to load and stops

Every single time I try to select a song it pauses for like 15-20 seconds. I've tried uninstalling, clearing the cache, doing both and making sure battery saver is off, nothing works. I know it's not my internet or my phone, as if I instead queue a s...

  • Casual Listener
  • Every single time I try to select a song it pauses for like 15-20 seconds. I've tried uninstalling, clearing the cache, doing both and making sure battery saver is off, nothing works. I know it's not...
  • Susan_GP
  • Moderator
  • 203 Views
  • 3 replies
  • 0 likes
  • 203 Views
  • 3 replies
  • 0 likes