Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35979 Views
  • 64 replies
  • 25 likes
  • 35979 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution "Something went wrong" error when attempting to login

PlanFreeCountryMali (Originally from United States)DeviceGoogle Pixel 2 XLOperating SystemAndroid 11 My Question or IssueUpon trying to use Spotify, the app logged me out and refused to log me back in, giving an error message that says "Something wen...

  • Casual Listener
  • Plan Free Country Mali (Originally from United States) Device Google Pixel 2 XL Operating System Android 11   My Question or Issue Upon trying to use Spotify, the app logged me out and...
  • Roseline_young
  • Music Fan
  • 28309 Views
  • 4 replies
  • 0 likes
  • 28309 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Local files on my android greyed out and skipped in playlists, but can still be played otherwise?

PlanPremiumCountryUnited States DeviceSamsung Galaxy S10e, HP ENVY x360 Convertible 15m=dr0xxxOperating SystemAndroid 11, Windows 10 My Question or IssueA couple songs which come from my local files are skipped over in playlists and I can't figure ou...

  • Casual Listener
  • Plan Premium Country United States   Device Samsung Galaxy S10e, HP ENVY x360 Convertible 15m=dr0xxx Operating System Android 11, Windows 10   My Question or Issue A couple songs...
  • FarDaft
  • Newbie
  • 41556 Views
  • 69 replies
  • 7 likes
  • 41556 Views
  • 69 replies
  • 7 likes

Superuser Contribution App responsiveness decreases dramatically on wifi

Plan Student Premium Country USA Device Samsung Galaxy FE 5G Operating System Android 13 Spotify Version 8.9.30.433 My Question or Issue I've noticed that Spotify on my android phone has problems with responsiveness when I'm specifically connected to...

  • Casual Listener
  • Plan   Student Premium   Country   USA   Device   Samsung Galaxy FE 5G   Operating System   Android 13   Spotify Version   8.9.30.433 &...
  • Doug-Dimmadome
  • Casual Listener
  • 156 Views
  • 2 replies
  • 0 likes
  • 156 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bug report: I can't play a song from an artist profile

There's a bug, (I experienced it on mobile), where you cant play a song from an artist profile, you have to play the song from an album or put the song in a playlist in order to work. Please fix this bug.

  • Newbie
  • There's a bug, (I experienced it on mobile), where you cant play a song from an artist profile, you have to play the song from an album or put the song in a playlist in order to work. Please fix this...
  • Novy
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution What do I do if Spotify won't play anything? No matter if downloaded or not

It doesn't matter which song I select, it just won't play. I was listening to a song, and everything broke after that song was finished. I exited offline mode to check if that was the issue but it wasn't.

  • Visitor
  • It doesn't matter which song I select, it just won't play. I was listening to a song, and everything broke after that song was finished. I exited offline mode to check if that was the issue but it wa...
  • MartinT
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Spotify web player

So every time i try to use the web player it keeps redirecting me to the appPlanFreeCountryENGLANDDevicegalaxy tab a6Operating SystemAndroid 9 (I think)My Question or Issue

  • Visitor
  • So every time i try to use the web player it keeps redirecting me to the app Plan Free Country ENGLAND Device galaxy tab a6 Operating System Android 9 (I think) My Question or Issue  
  • ghoulsf00led
  • Visitor
  • 4597 Views
  • 2 replies
  • 1 likes
  • 4597 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playing an empty queue on free Spotify

I am using the free plan of Spotify on a Google Pixel 6a. Twice now I have tried to listen to a playlist on my phone (which I had had no problems with in the past) in which one song will play before playing a song from the "queue". Now, I did have a ...

  • Casual Listener
  • I am using the free plan of Spotify on a Google Pixel 6a. Twice now I have tried to listen to a playlist on my phone (which I had had no problems with in the past) in which one song will play before ...
  • Ivelina
  • Moderator
  • 286 Views
  • 5 replies
  • 0 likes
  • 286 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify keeps pausing when I'm not on the app

PlanPremiumCountryUSADeviceTCL (unsure the exact type)Operating SystemAndroidMy Question or IssueWhen I leave Spotify or turn off my phone after about 30 seconds the music stops and will only continue playing when I get back onto the app, pausing it ...

  • Visitor
  • Plan Premium Country USA Device TCL (unsure the exact type) Operating System Android My Question or Issue When I leave Spotify or turn off my phone after about 30 seconds the music stops and...
  • christy5150
  • Newbie
  • 956 Views
  • 8 replies
  • 0 likes
  • 956 Views
  • 8 replies
  • 0 likes

Music stops playing after turning off shuffle for first time.

After opening the app and selecting a song in the playlist, if I turn shuffle off before the song ends, the next song will not play and the music will just stop instead of continuing to play in order. It will also lose its place in the playlist and I...

  • Visitor
  • After opening the app and selecting a song in the playlist, if I turn shuffle off before the song ends, the next song will not play and the music will just stop instead of continuing to play in order...
  • Kmax1223
  • Visitor
  • 367 Views
  • 2 replies
  • 0 likes
  • 367 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Flashing Between Thumbnail and Video

PlanPremiumCountryCanadaDeviceSamsung Galaxy S10eOperating SystemAndroid 12Spotify Version8.8.22.510 My Question or IssueThere seems to be a visual bug that causes the screen to flicker between the thumbnail and music videoSteps to Reproduce Minimize...

  • Gig Goer
  • Plan Premium Country Canada Device Samsung Galaxy S10e Operating System Android 12 Spotify Version 8.8.22.510   My Question or Issue There seems to be a visual bug that causes the sc...
  • AlejaR
  • Moderator
  • 322 Views
  • 3 replies
  • 0 likes
  • 322 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify on walkman

Each time I reboot walkman all downloads disappear app wont see sd card.. reinstal app and i get spotify storage back with sd card.. is any ways to make app work without this issue and do not download playlist each time when i turn it on.

  • Visitor
  • Each time I reboot walkman all downloads disappear app wont see sd card.. reinstal app and i get spotify storage back with sd card.. is any ways to make app work without this issue and do not downloa...
  • Vasil
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Folders are turning saved albums into playlists under my name?

PlanPremium DuoCountryNew ZealandDevice(Samsung Galaxy S20 FEOperating SystemAndroid My Question or IssueThe folders feature is turning saved albums and playlists into playlists under my name. I can't for the life of me figure out how to fix it and I...

  • Newbie
  • Plan Premium Duo Country New Zealand Device (Samsung Galaxy S20 FE Operating System Android  My Question or Issue The folders feature is turning saved albums and playlists into playlist...
  • Vasil
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • "android"
    Folder Playlist
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Get the Best Experience on Android 12..." Pop Up

PlanPremiumCountryUSDeviceGalaxy Note 20 UltraOperating SystemAndroid 12 My Question or IssueI keep getting a pop up that says "Get the best Spotify experience on Android 12...Allow Bluetooth". I don't necessarily see a reason to allow bluetooth sinc...

  • Visitor
  • Plan Premium Country US Device Galaxy Note 20 Ultra Operating System Android 12   My Question or Issue I keep getting a pop up that says "Get the best Spotify experience on Android 12....
  • mwarnslei
  • Casual Listener
  • 42636 Views
  • 94 replies
  • 44 likes
  • 42636 Views
  • 94 replies
  • 44 likes

Superuser Contribution Order of playlists in folder doesn't stay alphabetical

Since one of the recent updates of the Android App the order of playlists in a folder doesn't stay Alphabetical any more but always changes back to Recent. I can change it as often as I want to Alphabetical, the app simply ignores my wish. Very annoy...

  • Casual Listener
  • Since one of the recent updates of the Android App the order of playlists in a folder doesn't stay Alphabetical any more but always changes back to Recent. I can change it as often as I want to Alpha...
  • Eni
  • Moderator
  • 265 Views
  • 4 replies
  • 0 likes
  • 265 Views
  • 4 replies
  • 0 likes

Superuser Contribution Storage switched back to internal at every reboot (I've found the solution!)

PlanPremiumCountryBrazilDeviceXiaomi Mi A2 LiteOperating SystemAndroid Pie My Question or IssueI have encoutered this issue and many post with people with problems rebooting the phone and mantaining the storage option properly configured as SD card.I...

  • Visitor
  • Plan Premium Country Brazil Device Xiaomi Mi A2 Lite Operating System Android Pie   My Question or Issue I have encoutered this issue and many post with people with problems reboo...
  • Priyangkam_007
  • Newbie
  • 8659 Views
  • 19 replies
  • 7 likes
  • external memory
    sd card troubleshooting
  • 8659 Views
  • 19 replies
  • 7 likes

Superuser Contribution I remove a device using my android app. The device keeps popping BACK UP

I let my roommate sign on to listen on their home echo but now everytime I am listening all of a sudden it changes when they start listening on the echo so I go in to the app and hit forget this device but then all of asudden the device returns. If I...

  • Newbie
  • I let my roommate sign on to listen on their home echo but now everytime I am listening all of a sudden it changes when they start listening on the echo so I go in to the app and hit forget this devi...
  • MihailY
  • Moderator
  • 155 Views
  • 1 replies
  • 1 likes
  • 155 Views
  • 1 replies
  • 1 likes