Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify starts on its own after a call even if the app has been closed. On my Samsung s8 and...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Casual Listener
11503 Views
22 replies
3 likes
Hello I'm having a problem for an hour or soI can't log in on my Spotify account,but i typed in my username and password,but all it says "Your email and password combination does not match a Spotify account.Please try later" And i'm having a account ...
Hello I'm having a problem for an hour or so I can't log in on my Spotify account,but i typed in my username and password,but all it says "Your email and password combination does no...
Casual Listener
17534 Views
13 replies
0 likes
Switching devices used to be easy. Still is on the desktop, but on my android app I'm now lumbered with 'Start a group session' when I tap the device button. I might use this feature once a year, I switch devices on the fly all the time. How do I do ...
Switching devices used to be easy. Still is on the desktop, but on my android app I'm now lumbered with 'Start a group session' when I tap the device button. I might use this feature once a year, I s...
Newbie
2564 Views
2 replies
1 likes
PlanPremiumCountryUnited States DeviceSamsung Galaxy S10e, HP ENVY x360 Convertible 15m=dr0xxxOperating SystemAndroid 11, Windows 10 My Question or IssueA couple songs which come from my local files are skipped over in playlists and I can't figure ou...
Plan Premium Country United States Device Samsung Galaxy S10e, HP ENVY x360 Convertible 15m=dr0xxx Operating System Android 11, Windows 10 My Question or Issue A couple songs...
Visitor
54422 Views
72 replies
7 likes
EVERY song is not playable i have tried redownloading spotify changing settings.
EVERY song is not playable i have tried redownloading spotify changing settings.
Spotify Star
191 Views
1 replies
0 likes
Hello, I have been having troubles when playing video on Spotify, normally with podcasts.The screen options such play, rewind, etc don't disappear (only in full screen mode) and the screen enters in rest mode (like being in audio mode). Is there any ...
Hello, I have been having troubles when playing video on Spotify, normally with podcasts. The screen options such play, rewind, etc don't disappear (only in full screen mode) and the screen...
Moderator
399 Views
3 replies
1 likes
PlanFreeCountryDenmarkDeviceSamsung Galaxy A50Operating SystemAndroid 11 My Question or IssueWhen Im listening to my playlist, which have two podcast episodes in, on my phone, then Spotify just suddenly plays a random song that isnt part of it. The a...
Plan Free Country Denmark Device Samsung Galaxy A50 Operating System Android 11 My Question or Issue When Im listening to my playlist, which have two podcast episodes in, on my phone...
Not applicable
953 Views
6 replies
0 likes
PlanPremiumCountryPolandDevice(Xiaomi Redmi Note 11s)Operating System(Android 13) My Question or IssueThere is no gap between artist and album on the notification screen
Plan Premium Country Poland Device (Xiaomi Redmi Note 11s) Operating System (Android 13) My Question or Issue There is no gap between artist and album on the notification screen &nb...
Moderator
164 Views
1 replies
0 likes
When all the songs in the playlist have played go to the beginning and play the playlist again.
When all the songs in the playlist have played go to the beginning and play the playlist again.
Spotify Star
4930 Views
1 replies
0 likes
Any time I connect to any of my 3 cars, 3 different years, and 3 different stereo, Spotify will start itself and play. No one can figure it why this is happening going on 2 years now. All I have to do is hit media and whatever spotify was playing las...
Any time I connect to any of my 3 cars, 3 different years, and 3 different stereo, Spotify will start itself and play. No one can figure it why this is happening going on 2 years now. All I have to d...
Visitor
1030 Views
9 replies
0 likes
The question is already there. What do all the green symbols on my android cell mean?
The question is already there. What do all the green symbols on my android cell mean?
Spotify Star
763 Views
1 replies
1 likes
Since the latest update I have noticed a couple of issues with spotify. First is that when I search music by an artist in my "Liked Songs" playlist, it not longer plays music only by that artist within the playlist. Usually if I searched, "juice wrld...
Since the latest update I have noticed a couple of issues with spotify. First is that when I search music by an artist in my "Liked Songs" playlist, it not longer plays music only by that ar...
Moderator
1208 Views
3 replies
0 likes
Plannot sure - paying for extra contentCountryItalyDeviceSamsung Galaxy S20 plusOperating SystemAndroid 13 My Question or IssueI'm subscribed to 1 payment podcast which delivers a new episode every day at 5pm. After listening to the new episode, spot...
Plan not sure - paying for extra content Country Italy Device Samsung Galaxy S20 plus Operating System Android 13 My Question or Issue I'm subscribed to 1 payment podcast which deliv...
Regular
815 Views
10 replies
0 likes
I have a playlist on shuffle, not on repeat or anything, the playlist contains only one copy of each song inside (ie songs are not in the playlist more than once). The queue generated (please note, this is the queue generated, not a queue I have made...
I have a playlist on shuffle, not on repeat or anything, the playlist contains only one copy of each song inside (ie songs are not in the playlist more than once). The queue generated (please note,...
Visitor
2153 Views
4 replies
0 likes
I have just subscribed to Spotify Premium & am trying to connect to my Yamaha R-N301 network receiver. The receiver name appears in the list of connected devices, but when I select it Spotify says it is connecting but fails. I'm running latest firmwa...
I have just subscribed to Spotify Premium & am trying to connect to my Yamaha R-N301 network receiver. The receiver name appears in the list of connected devices, but when I select it Spotify say...
Newbie
16430 Views
7 replies
0 likes
PlanPremiumCountryU.S.Device2025 Mini Countryman My Question or IssueFor about the past month, whenever I start my Mini Countryman, Spotify seems to not boot correctly. The last song played will be pulled up, and I can start playing that song, but af...
Plan Premium Country U.S. Device 2025 Mini Countryman My Question or Issue For about the past month, whenever I start my Mini Countryman, Spotify seems to not boot correctly. The last ...
Moderator
375 Views
1 replies
0 likes
On mobile, (Android), I can't seem to open the Web player without all my browsers either telling me you can't listen to songs in incognito or re directing me to the app. Is that impossible on mobile? If so, why!? Just let me listen to songs in my bro...
On mobile, (Android), I can't seem to open the Web player without all my browsers either telling me you can't listen to songs in incognito or re directing me to the app. Is that impossible on mobile?...
Regular
823 Views
2 replies
0 likes
For some reason, I have to use Spotify's web player (https://open.spotify.com) and select the "desktop site option" in the Android browser settingsHowever, the webiste keeps reloading and fails to display any song lyrics on all mobile browsers. Here ...
For some reason, I have to use Spotify's web player (https://open.spotify.com) and select the "desktop site option" in the Android browser settings However, the webiste keeps reloading a...
Regular
4598 Views
3 replies
3 likes
PremiumNorwayDeviceSamsung S20 ultra 5gOperating SystemAndroid 10 My Question or IssueEvery night around 20:30 and 21:00 i get like a wakeup alarm setting off a playlist called sleep from spotify. I have no active wakeup timer after 8am on the phone ...
Premium Norway Device Samsung S20 ultra 5g Operating System Android 10 My Question or Issue Every night around 20:30 and 21:00 i get like a wakeup alarm setting off a playlist called s...
Casual Listener
73730 Views
20 replies
4 likes
PlanFree/PremiumCountry DeviceSamsung S22 UltraOperating SystemAndroid My Question or Issue"OK Google" "Play Spotify My Wife by the Who" DOES NOT WORK on my Samsung S22 Ultra. Tried reinstalling, rebooting, etc. Any ideas? RESPONSE from S22 Ultra: "I...
Plan Free/Premium Country Device Samsung S22 Ultra Operating System Android My Question or Issue "OK Google" "Play Spotify My Wife by the Who" DOES NOT WORK on...
Casual Listener
6695 Views
3 replies
0 likes
