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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 28127 Views
  • 59 replies
  • 23 likes
  • 28127 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870531 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870531 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24775 Views
  • 3 replies
  • 0 likes
  • 24775 Views
  • 3 replies
  • 0 likes

How do I turn off autoplay?

When every I get in my car, Spotify starts. I do not want this to happen.

  • Visitor
  • When every I get in my car, Spotify starts. I do not want this to happen.
  • kaworu_bloodpaw
  • Roadie
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps downloading my "already downloaded" music (and the size of the app keeps growing...)

Hello, I have an issue with all of my downloaded songs I have a premium account and I downloaded all my 2000 songs so that I can listen to them on "offline mode" But today, without any explanations, all my songs are not available anymore, the green a...

  • Newbie
  • Hello, I have an issue with all of my downloaded songs   I have a premium account and I downloaded all my 2000 songs so that I can listen to them on "offline mode"   But today, without ...
  • v-wy318_9wqbh
  • Regular
  • 92425 Views
  • 34 replies
  • 14 likes
  • 92425 Views
  • 34 replies
  • 14 likes

Superuser Contribution Spotify starts playing music by opening the app

PlanPremiumCountrySwitzerlandDeviceHuawei P20 ProOperating SystemAndroid 8.1.0 My Question or IssueHey there, everytime I open the Spotify app, it automatically starts playing music. I don't want that and I haven't found a solution so far. Thank you ...

  • Casual Listener
  • Plan Premium Country Switzerland Device Huawei P20 Pro Operating System Android 8.1.0   My Question or Issue Hey there, everytime I open the Spotify app, it automatically starts playin...
  • ANussman
  • Visitor
  • 2390 Views
  • 14 replies
  • 6 likes
  • 2390 Views
  • 14 replies
  • 6 likes

Solved!!Superuser Contribution Now playing view closes when adding to playlist

When I listen to some music (eg. in the car, while cleaning, etc.), I like to go back through what I've listened to and add some tracks to different playlists. Initially, I could do this by adding a track to the playlist in the "now playing" view, sw...

  • Music Fan
  • When I listen to some music (eg. in the car, while cleaning, etc.), I like to go back through what I've listened to and add some tracks to different playlists. Initially, I could do this by adding a ...
  • Yo-C
  • Music Fan
  • 988 Views
  • 7 replies
  • 0 likes
  • 988 Views
  • 7 replies
  • 0 likes

Superuser Contribution Toshiba Smart TV No Sound

We just bought a new Toshiba Fire TV and installed the Spotify app, unfortunately, the sound doesn't work at all. We can hear all the other apps (Disney, Netflix, Amazon Prime, etc) but the only app that "plays" without sound it Spotify. We've uninst...

  • Regular
  • We just bought a new Toshiba Fire TV and installed the Spotify app, unfortunately, the sound doesn't work at all. We can hear all the other apps (Disney, Netflix, Amazon Prime, etc) but the only app ...
  • AlejaR
  • Moderator
  • 1740 Views
  • 10 replies
  • 0 likes
  • mute
    no sound
    Smart TV
    sound
    Toshiba
  • 1740 Views
  • 10 replies
  • 0 likes

Superuser Contribution Android app with large amount of downloaded content is slow and crashing

PlanPremium DuoCountryUSADevicePixel 7 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have observed that, the more media I have downloaded in Spotify for offline play, the slower the app gets at launch and search. As...

  • Newbie
  • Plan Premium Duo Country USA Device Pixel 7 Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have observed that, the more media I have downloa...
  • FiftyOne
  • Casual Listener
  • 140 Views
  • 3 replies
  • 0 likes
  • 140 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify turns itself on in very different situations - Samsung Galaxy S20 / S21

PlanPremiumCountryPolandDeviceSamsung Galaxy S20/S21Operating SystemAndroid 10/11 My Question or IssueFor some time now, spotify has been turning on by itself on the Samusng galaxy s20 and later also in the s21 (I switched to s21 - I made a copy of t...

  • Casual Listener
  • Plan Premium Country Poland Device Samsung Galaxy S20/S21 Operating System Android 10/11   My Question or Issue For some time now, spotify has been turning on by itself on the Samusng ...
  • AnneD61
  • Visitor
  • 24270 Views
  • 45 replies
  • 4 likes
  • Auto turnon
  • 24270 Views
  • 45 replies
  • 4 likes

Superuser Contribution Cannot Find Podcast Feature

PlanFree/PremiumCountrySri LankaDeviceSamsung S7 edgeOperating SystemAndroid Oreo My Question or IssueToday itself we got the Spotify facility to our country. But I cannot find the Podcast feature on my Spotify free Account.

  • Newbie
  • Plan Free/Premium Country Sri Lanka Device Samsung S7 edge Operating System Android Oreo   My Question or Issue Today itself we got the Spotify facility to our country. But I cann...
  • Rajeevan
  • Visitor
  • 6246 Views
  • 27 replies
  • 14 likes
  • 6246 Views
  • 27 replies
  • 14 likes

Superuser Contribution Local Files Sync, but Playlist Doesn't Recognize Them

PlanPremiumCountryUSDeviceGoogle Pixel 5a 5GOperating SystemAndroid 13 My Question or Issue So, starting on the 31st of January, my local files that I synced between my PC and my Android app suddenly unloaded, becoming grayed out. I've had this sort ...

  • Casual Listener
  • Plan Premium Country US Device Google Pixel 5a 5G Operating System Android 13   My Question or Issue   So, starting on the 31st of January, my local files that I synced between m...
  • Ivelina
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • Android
    local files
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Autoplay] not working

PlanPremiumCountryIsraelDeviceSamsung galaxy s8Operating SystemAndroid Pie My Question or IssueAutoplay not working. Sometimes it does and most of the times not.Autoplay is turned on in settings

  • Regular
  • Plan Premium Country Israel Device Samsung galaxy s8 Operating System Android Pie  My Question or Issue Autoplay not working.  Sometimes it does and most of the times not. Autopl...
  • Vi5
  • Newbie
  • 30175 Views
  • 64 replies
  • 14 likes
  • autoplay
  • 30175 Views
  • 64 replies
  • 14 likes

Superuser Contribution My phone refuses to download playlists/songs/content

PlanPremiumCountryPhilippines Device(Realme GT Master Edition)Operating System(Android 13) My Question or IssueI have 3 devices in total, 2 of my devices downloads content as they should, but in my main phone whenever I try to download content it loa...

  • Visitor
  • Plan Premium Country Philippines  Device (Realme GT Master Edition) Operating System (Android 13)   My Question or Issue I have 3 devices in total, 2 of my devices downloads conte...
  • Susan_GP
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution the operation is not supported if the device is not the active playback device

Hello. I am using Samsung Gear Sport smartwatch. Spotify version is 2.2.2Spotify does not recognize "Jabra Elite 65t" and "Taotronics BH16". I dont have another bluetooth device. When i try to "shuffle play" my downloaded songs, spotify on my watch s...

  • Music Fan
  • Hello. I am using Samsung Gear Sport smartwatch. Spotify version is 2.2.2 Spotify does not recognize "Jabra Elite 65t" and "Taotronics BH16". I dont have another bluetooth device.    Whe...
  • Jposlin
  • Newbie
  • 33737 Views
  • 24 replies
  • 5 likes
  • tizen
    TizenOS
  • 33737 Views
  • 24 replies
  • 5 likes

Superuser Contribution [Android] Order of first song in playlist different on mobile

PlanPremiumCountryThe NetherlandsDeviceSamsung Note10 LiteOperating SystemAndroid 13 My Question or IssueI have several playlists where the first song has suddenly swapped places with another song further down the playlist order. The order on desktop...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Samsung Note10 Lite Operating System Android 13   My Question or Issue I have several playlists where the first song has suddenly swapped pl...
  • Ivelina
  • Moderator
  • 141 Views
  • 2 replies
  • 0 likes
  • 141 Views
  • 2 replies
  • 0 likes

Superuser Contribution Status Bar And Navigation Bar Won't Hide When Fullscreen

PlanPremiumCountryIndonesiaDeviceRedmi Note 9Operating SystemAndroid 13 My Question or IssueWhen I go Fullscreen watching a video podcast on Spotify, the video is on Fullscreen but the Status Bar and the Navigation Bar wont hide, it's really annoying...

  • Regular
  • Plan Premium Country Indonesia Device Redmi Note 9 Operating System Android 13   My Question or Issue When I go Fullscreen watching a video podcast on Spotify, the video is on Fullscre...
  • ZeeJitsu
  • Regular
  • 2402 Views
  • 31 replies
  • 1 likes
  • 2402 Views
  • 31 replies
  • 1 likes

Superuser Contribution Music keeps pausing when I leave the screen.

Lately my Spotify music keeps pausing like it's buffering every time I leave the app (open on the background) it plays for a few seconds, skips a few times and then just stops until I go back into the app.

  • Visitor
  • Lately my Spotify music keeps pausing like it's buffering every time I leave the app (open on the background) it plays for a few seconds, skips a few times and then just stops until I go back into th...
  • Maria
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fifa 2009 playlist glitches out the whole app

When I play the Fifa 2009 Soundtrack by Dylan Pengel, the first 2 songs play. However, when it gets to "1ne", which is greyed out, the playlist stops & goes back to Kids by MGMT (but does not play the song). If I try to play any other songs after thi...

  • Visitor
  • When I play the Fifa 2009 Soundtrack by Dylan Pengel, the first 2 songs play. However, when it gets to "1ne", which is greyed out, the playlist stops & goes back to Kids by MGMT (but does not pla...
  • GraysonWyatt01
  • Casual Listener
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Superuser Contribution Popping sound when streaming SPOTIFY on the Google Nest Speakers

There is a random "popping" / "crackling" sound that occurs when streaming SPOTIFY on the Google Nest Speakers. This ruins the whole music listening experience! Is Spotify aware of this? Is it a Spotify or Google problem? Thanks---2 AUDIO files that ...

  • Roadie
  • There is a random "popping" / "crackling" sound that occurs when streaming SPOTIFY on the Google Nest Speakers. This ruins the whole music listening experience!   Is Spotify aware of this? Is ...
  • marcolopespt
  • Roadie
  • 1741 Views
  • 13 replies
  • 1 likes
  • 1741 Views
  • 13 replies
  • 1 likes

Music saving to SD card is very slow vs internal memory - Spotify is freezing

Hi, can somebody help me with this problem - If I store my offline music in internal memory of my S4 mini (~4GB), it's way faster than on my 64G sd card (samsung class10 xc). When I store offline music on SD card, Spotify is just very slow, almost no...

  • Regular
  • Hi, can somebody help me with this problem - If I  store my offline music in internal memory of my S4 mini (~4GB), it's way faster than on my 64G sd card (samsung class10 xc). When I store offli...
  • vaajy
  • Roadie
  • 4805 Views
  • 19 replies
  • 1 likes
  • 4805 Views
  • 19 replies
  • 1 likes

Superuser Contribution SD card performance issue fix

Hello everyone, I've been using spotify on android for a number of years. but with small capacity phones. 16gb, 32 gb and now 64 gb with a s9 plus. i've always bought cheap sd cards to massively increase storage at a relatively cheap cost. But whenev...

  • Music Fan
  • Hello everyone,   I've been using spotify on android for a number of years. but with small capacity phones. 16gb, 32 gb and now 64 gb with a s9 plus.   i've always bought cheap sd cards...
  • vaajy
  • Roadie
  • 1533 Views
  • 2 replies
  • 2 likes
  • Android
    cheap
    fast
    Fix
    sd card
    slow
  • 1533 Views
  • 2 replies
  • 2 likes