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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874112 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874112 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Jam session

Cant join each other's jam session invites tried send through various methods no luch

  • Visitor
  • Cant join each other's jam session invites tried send through various methods no luch
  • Novy
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I set radius for live events

Live events has my correct location but is showing me events hours away. How do I correct this?

  • Newbie
  • Live events has my correct location but is showing me events hours away. How do I correct this?
  • liamlogi
  • Visitor
  • 335 Views
  • 3 replies
  • 0 likes
  • 335 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Missing buttons and icons

PlanPremiumCountrySlovakiaDeviceXiaomi Mi 11 LiteOperating SystemAndroid 12, MIUI 13.0.6 My Question or IssueThis happened to me a while ago. One day I opened the app and buttons and some icons were missing. I didn't care much because I knew where so...

  • Regular
  • Plan Premium Country Slovakia Device Xiaomi Mi 11 Lite Operating System Android 12, MIUI 13.0.6   My Question or Issue This happened to me a while ago. One day I opened the app and but...
  • nevzatyilmaz
  • Regular
  • 8460 Views
  • 31 replies
  • 2 likes
  • 8460 Views
  • 31 replies
  • 2 likes

Solved!!Superuser Contribution Performance issues samsung galaxy s20 FE.

The app is REALLY slow whenever i try to search for songs, change songs and so on. Have tried to clear cache and data, deleted alot of playlists and downloaded songs and redownloading the app but nothing works. Please help me

  • Visitor
  • The app is REALLY slow whenever i try to search for songs, change songs and so on. Have tried to clear cache and data, deleted alot of playlists and downloaded songs and redownloading the app but no...
  • Eni
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não estou conseguindo ouvir minhas músicas offline mesmo já baixadas

Já tentei todos os métodos possíveis ditos no site do próprio Spotify para solucionar meu problema mas ainda não consegui

  • Visitor
  • Já tentei todos os métodos possíveis ditos no site do próprio Spotify para solucionar meu problema mas ainda não consegui
  • Adriana26242405
  • Newbie
  • 19061 Views
  • 7 replies
  • 2 likes
  • 19061 Views
  • 7 replies
  • 2 likes

Superuser Contribution Time bar not working properly

PlanPremiumCountry DeviceGalaxy s20 ultra Operating SystemAnsroid 13 My Question or IssueThe time bar does not work properly, the music is playing but has no time or time progress. On my car, the infotainment does not recognise that is play something...

  • Casual Listener
  • Plan Premium Country   Device Galaxy s20 ultra  Operating System Ansroid 13   My Question or Issue The time bar does not work properly, the music is playing but has no time o...
  • OscarDC
  • Moderator
  • 2518 Views
  • 66 replies
  • 4 likes
  • 2518 Views
  • 66 replies
  • 4 likes

Superuser Contribution Music randomly turns off and app closes.

Samsung Galaxy S22, Spotify app. While listening to music it will randomly stop playing a song after a random amount of time and the app closes. When app is reopened the song can only play from the beginning not from where it left off.

  • Newbie
  • Samsung Galaxy S22, Spotify app. While listening to music it will randomly stop playing a song after a random amount of time and the app closes. When app is reopened the song can only play from the b...
  • Ivelina
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't turn down the bass booster

I turned off Spotify connect to be able to turn the bass boost up and it sounds horrible and now I can't turn it back down. Help pls

  • Visitor
  • I turned off Spotify connect to be able to turn the bass boost up and it sounds horrible and now I can't turn it back down. Help pls
  • Ivelina
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't add a song to my local files playlist.

I'm attempting to add a song to my local files playlist. I have local files enabled, and using the mobile app on android. Only one song is in my local files playlist, but it's not the song I'm trying to add. The song I'm trying to add is a song mashu...

  • Casual Listener
  • I'm attempting to add a song to my local files playlist. I have local files enabled, and using the mobile app on android. Only one song is in my local files playlist, but it's not the song I'm trying...
  • Joan
  • Moderator
  • 509 Views
  • 7 replies
  • 0 likes
  • 509 Views
  • 7 replies
  • 0 likes

Superuser Contribution Galaxy Watch 4 Offline Music Not Working

PlanPremiumCountry DeviceGalaxy Watch 4Operating SystemWatch OS My Question or IssueWhen I download offline playlists, it keeps disappearing and I have to redownload them again.EDIT:6/13/22 Update just fixed it for me.

  • Casual Listener
  • Plan Premium Country   Device Galaxy Watch 4 Operating System Watch OS   My Question or Issue When I download offline playlists, it keeps disappearing and I have to redownload the...
  • uriulet
  • Casual Listener
  • 4808 Views
  • 37 replies
  • 8 likes
  • 4808 Views
  • 37 replies
  • 8 likes

Solved!!Superuser Contribution Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

  • Casual Listener
  •   Plan Premium Country Norway Device Samsung S9 Operating System Android 11   My Question or Issue Whenever a bluetooth device is connected to my phone, Spotify automatically sta...
  • jorgesilberstein
  • Visitor
  • 54603 Views
  • 67 replies
  • 8 likes
  • Android
    autoplay
    bluetooth
  • 54603 Views
  • 67 replies
  • 8 likes

Superuser Contribution Spotify stops briefly when I open WhatsApp

PlanPremiumCountryGermanyDeviceRedmi Note 13 Pro+ 5GOperating System Android 13 My Question or Issue Hello, every time I listen to Spotify via Bluetooth headphones and open the WhatsApp app, playback stops for a short time. When I leave WhatsApp, it ...

  • Newbie
  •   Plan Premium Country Germany Device Redmi Note 13 Pro+ 5G Operating System  Android 13   My Question or Issue   Hello, every time I listen to Spotify via Bluetooth h...
  • Novy
  • Moderator
  • 325 Views
  • 1 replies
  • 1 likes
  • 325 Views
  • 1 replies
  • 1 likes

Superuser Contribution Офлайн режим

Приложение не подключается к интернету. Все время работает в офлай режиме

  • Visitor
  • Приложение не подключается к интернету. Все время работает в офлай режиме
  • Novy
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Spotify crashing when connect to car via bluetooth

I'm experiencing my crashes I have a note 10 plus on Samsung UI 2.1 I thought that that was the problem but every time I connect to Bluetooth I'm not able to use the car it kicks off Spotify as soon as Bluetooth is enabled in the car when is the fix ...

  • Casual Listener
  • I'm experiencing my crashes I have a note 10 plus on Samsung UI 2.1 I thought that that was the problem but every time I connect to Bluetooth I'm not able to use the car it kicks off Spotify as soon ...
  • Not applicable
  • 4051 Views
  • 15 replies
  • 0 likes
  • Android
  • 4051 Views
  • 15 replies
  • 0 likes

Superuser Contribution Why is there no Driving Mode view in Android like there is for iPhone?

I have just switched from iPhone to a Samsung and cannot believe how unsafe the Spotify app is in the car. The navigation buttons are small, the widget is tiny and unadjustable, and in the settings of the app there is no option to enable a car mode t...

  • Regular
  • I have just switched from iPhone to a Samsung and cannot believe how unsafe the Spotify app is in the car. The navigation buttons are small, the widget is tiny and unadjustable, and in the settings o...
  • edvinnilsson
  • Casual Listener
  • 5299 Views
  • 8 replies
  • 1 likes
  • 5299 Views
  • 8 replies
  • 1 likes

Superuser Contribution Limit listening time

Hello,I have a daughter who unfortunately listens to a lot of radio plays via her family account in the Spotify app. I would like to help her limit this. There is the possibility to limit the usage time of apps with Familylink or an app like the 'app...

  • Newbie
  • Hello, I have a daughter who unfortunately listens to a lot of radio plays via her family account in the Spotify app. I would like to help her limit this. There is the possibility to limit the usage...
  • Ebic
  • Visitor
  • 1640 Views
  • 3 replies
  • 2 likes
  • 1640 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Songs stop 5 second at the end of a song when using crossfade :(

(Sorry for bad english...)I always used crossfade and there isnt a problem with that but recently, everytime i put songs in my queue the songs randomly stops when its almost finished (like 5 seconds?) And then it goes to the next song, after i click ...

  • Newbie
  • (Sorry for bad english...) I always used crossfade and there isnt a problem with that but recently, everytime i put songs in my queue the songs randomly stops when its almost finished (like 5 second...
  • OscarDC
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes