Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Lucien_
  • Visitor
  • 14634 Views
  • 54 replies
  • 17 likes
  • 14634 Views
  • 54 replies
  • 17 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864520 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864520 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23301 Views
  • 3 replies
  • 0 likes
  • 23301 Views
  • 3 replies
  • 0 likes

Superuser Contribution android app no option to create new playlist when trying to add to a folder

If I find an album I want to listen to later I always used to click on add to playlist, navigate to a folder and press new playlist. Now when I click on add playlist I initially have the option for new playlist, but when I go into any folder it disap...

  • Casual Listener
  • If I find an album I want to listen to later I always used to click on add to playlist, navigate to a folder and press new playlist. Now when I click on add playlist I initially have the option for n...
  • Joan
  • Moderator
  • 289 Views
  • 7 replies
  • 1 likes
  • 289 Views
  • 7 replies
  • 1 likes

Superuser Contribution Liked songs showing about 20 instead of 395 on mobile app

PlanFree/PremiumCountry DeviceGalaxy Note 20Operating SystemAndroid My Question or IssueYesterday all of a sudden I was only able to see 20 from the 395 liked songs that I have on the mobile app. I have cleared cache, I have made sure that there are ...

  • Newbie
  • Plan Free/Premium Country   Device Galaxy Note 20 Operating System Android   My Question or Issue Yesterday all of a sudden I was only able to see 20 from the 395 liked songs that...
  • Alex
  • Spotify Legend
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pop up when song added to playlist missing?

Lately i have been having an issue with my spotif app.There used to be a pop up when you add a sont to a playlist that says "Song has been added" and i am not sure right now but i think that pop-up even had an "undo" button. That particular pop up is...

  • Casual Listener
  • Lately i have been having an issue with my spotif app. There used to be a pop up when you add a sont to a playlist that says "Song has been added" and i am not sure right now but i think that pop-up...
  • Kiril
  • Moderator
  • 296 Views
  • 5 replies
  • 0 likes
  • 296 Views
  • 5 replies
  • 0 likes

Superuser Contribution Date issue in recently played/history list

PlanPremiumCountryIndia DeviceRedmi Note 9 pro maxOperating SystemAndroid 12 with MIUI global 14.0.2 My Question or IssueIn recently played/history tab, the list shows song listed under a date they are played on. This list is correct for TODAY and YE...

  • Newbie
  • Plan Premium Country India   Device Redmi Note 9 pro max Operating System Android 12 with MIUI global 14.0.2   My Question or Issue In recently played/history tab, the list shows...
  • Elena
  • Moderator
  • 164 Views
  • 1 replies
  • 1 likes
  • 164 Views
  • 1 replies
  • 1 likes

Superuser Contribution bug following

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIn my account, there is a following bug, even though I didn't follow that many in number. For...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue In my a...
  • Dian
  • Spotify Legend
  • 56 Views
  • 1 replies
  • 0 likes
  • 56 Views
  • 1 replies
  • 0 likes

Volume jumps to max randomly

PlanStudent PremiumCountryGermanyDeviceXiaomi Mi 10T ProOperating SystemAndroid/MIUI 14.0.1 My Question or IssueEver since 07.09.23 (1 week before posting this), my Spotify has loved to randomly jump to max volume every 5-10 songs. This happens whene...

  • Newbie
  • Plan Student Premium Country Germany Device Xiaomi Mi 10T Pro Operating System Android/MIUI 14.0.1   My Question or Issue Ever since 07.09.23 (1 week before posting this), my Spotify h...
  • 100 Views
  • 0 replies
  • 1 likes
  • 100 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution How do I hide the DJ and automixes?

Using the Android App, the new Beta DJ takes up the entire screen (on 4/13/2023). I want to be able to dismiss or hide the DJ interface. How can I do that? If I can't do that, please add that feature. I am able to dismiss the Artist specific mixes us...

  • Regular
  • Using the Android App, the new Beta DJ takes up the entire screen (on 4/13/2023). I want to be able to dismiss or hide the DJ interface. How can I do that? If I can't do that, please add that feature...
  • eniad
  • Regular
  • 756 Views
  • 7 replies
  • 3 likes
  • 756 Views
  • 7 replies
  • 3 likes

I need help

PlanPremiumCountryArgentinaDevice(Samsung Galaxy S20 FE 5G)Operating System(Android One) My Question or IssueMy question is, I have Spotify premium and when I try to put a playlist on shuffle it tells me that I discovered a premium function and it wo...

  • Visitor
  • Plan Premium Country Argentina Device (Samsung Galaxy S20 FE 5G) Operating System (Android One)   My Question or Issue My question is, I have Spotify premium and when I try to put a pl...
  • mauve_minnow
  • Rising Star 1
  • 79 Views
  • 1 replies
  • 1 likes
  • 79 Views
  • 1 replies
  • 1 likes

Superuser Contribution "Could not load lyrics for this song. Try again Later "->Problem only in android or apple TV boxes

PlanPremiumPortugal Since last week Im having the message: "Could not load lyrics for this song. Try again Later" for songs of specific artists. This problem only happen when using spotify on TV . I tested spotify app in several devices:nvidea shield...

  • Casual Listener
  • Plan Premium Portugal   Since last week Im having the message: "Could not load lyrics for this song. Try again Later" for songs of specific artists. This problem only happen when using ...
  • AlejaR
  • Moderator
  • 2202 Views
  • 7 replies
  • 0 likes
  • 2202 Views
  • 7 replies
  • 0 likes

Superuser Contribution Excessive data usage - 43GB in 1 month...?

Android system says I used 43.32 GB between 1-28th of February 2023. This drained my databank. I have read information and blog posts re settings and did have some settings on 'high' and set to 'download using cellular data' . However, I still don't ...

  • Newbie
  • Android system says I used 43.32 GB between 1-28th of February 2023. This drained my databank. I have read information and blog posts re settings and did have some settings on 'high' and set to 'dow...
  • kenvanhende
  • Newbie
  • 816 Views
  • 8 replies
  • 0 likes
  • 816 Views
  • 8 replies
  • 0 likes

Spotify search only showing podcasts and weird results

Since this morning, the spotify search is only showing podcasts and random profiles. See attachments.Already tried logging out and in and clearing cache I'm on Android 13 and spotify premium

  • Casual Listener
  • Since this morning, the spotify search is only showing podcasts and random profiles. See attachments. Already tried logging out and in and clearing cache  I'm on Android 13 and spotify premium
  • Justin277
  • Casual Listener
  • 75 Views
  • 2 replies
  • 0 likes
  • 75 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify stops while playing on the background

PlanPremiumCountryLatvia DeviceOnePlus 5Operating System Android 8.1 My Question or IssueSpotify stops playing music while playing on the background each 20 minutes approximately. I need to take my phone, unlock it, open Spotify and press play, then ...

  • Regular
  •   Plan Premium Country Latvia   Device OnePlus 5 Operating System   Android 8.1   My Question or Issue Spotify stops playing music while playing on the background eac...
  • MihailY
  • Moderator
  • 1670 Views
  • 2 replies
  • 11 likes
  • Android
    Android 8
    Battery performance
    Oneplus
    stops playing music
  • 1670 Views
  • 2 replies
  • 11 likes

Superuser Contribution Random Songs Playing Even When Autoplay Off

PlanFreeCountryUnited States of AmericaDeviceMoto G PlayOperating SystemAndroid 7.1.1My Question or Issue So I had the same issue before: even when Autoplay is disabled, random songs that I don't want to hear still play. Even when listening from an a...

  • Visitor
  • Plan Free Country United States of America Device Moto G Play Operating System Android 7.1.1 My Question or Issue  So I had the same issue before: even when Autoplay is disabled, random...
  • GeneT
  • Visitor
  • 16872 Views
  • 46 replies
  • 8 likes
  • 16872 Views
  • 46 replies
  • 8 likes

Song in queue

I have spotify free app and I am unable to add song in queue

  • Newbie
  • I have spotify free app and I am unable to add song in queue
  • 59 Views
  • 0 replies
  • 0 likes
  • 59 Views
  • 0 replies
  • 0 likes

album covers, profile pictures etc won't show

when I open Spotify, barely any album covers or artist profile pictures are visible for me. I have tried uninstalling and reinstalling, it made the issue worse. I connected my phone to my TV in hopes it would help but it hasn't, nothing shows. my lis...

  • Visitor
  • when I open Spotify, barely any album covers or artist profile pictures are visible for me. I have tried uninstalling and reinstalling, it made the issue worse. I connected my phone to my TV in hopes...
  • zargaripour
  • Newbie
  • 222 Views
  • 4 replies
  • 6 likes
  • 222 Views
  • 4 replies
  • 6 likes

Solved!!Superuser Contribution Android car refuses title selection saying it's reserved for premium users... I am a premium user

PlanPremiumCountryBeDeviceGalaxy m21Operating SystemAndroid My Question or IssueIt's all in the title

  • Regular
  •   Plan Premium Country Be Device Galaxy m21 Operating System Android   My Question or Issue It's all in the title
  • chris259
  • Regular
  • 237 Views
  • 8 replies
  • 0 likes
  • 237 Views
  • 8 replies
  • 0 likes

Superuser Contribution Slidebar is not working

Slide bar is not working i cant able to forward or backword the songPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Slide bar is not working i cant able to forward or backword the song Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Andr...
  • Eni
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keep the screen on on the mobile app during play back, and to see lyrics.

Plan PremiumDevice Samsung Galaxy S10+Operating System AndroidKeeping the screen on during play is definitely a much needed option.In the past, this was needed enough to keep the phone on my desk for instance so I could glance and see the artist/song...

  • Casual Listener
  • Plan Premium Device Samsung Galaxy S10+ Operating System Android Keeping the screen on during play is definitely a much needed option. In the past, this was needed enough to keep...
  • joshmeech
  • Visitor
  • 3006 Views
  • 5 replies
  • 2 likes
  • 3006 Views
  • 5 replies
  • 2 likes

Superuser Contribution Downloads buffering in offline mode - podcasts

Hi. Usually, I download episodes of my favourite podcasts and music to listen to in offline mode. Sometimes the reception is very bad in my area, hence downloaded content is my prefered way of listening. However, recently I have had a problem with my...

  • Visitor
  • Hi.   Usually, I download episodes of my favourite podcasts and music to listen to in offline mode. Sometimes the reception is very bad in my area, hence downloaded content is my prefered way ...
  • AlejaR
  • Moderator
  • 2227 Views
  • 8 replies
  • 2 likes
  • Buffering
    downloaded
    downloads
    offline mode
  • 2227 Views
  • 8 replies
  • 2 likes

Auto-switch to offline mode - wifi only or mobile connection also?

Using Spotify Premium on a Samsung Galaxy. I have playlists downloaded to my phone. If I play those playlists when I'm not connected to wifi, does it automatically play them in offline mode? Or does it start using my phone's dataplan unless I manuall...

  • Newbie
  • Using Spotify Premium on a Samsung Galaxy.  I have playlists downloaded to my phone.   If I play those playlists when I'm not connected to wifi, does it automatically play them in offline...
  • meredithwagler
  • Newbie
  • 2414 Views
  • 4 replies
  • 1 likes
  • 2414 Views
  • 4 replies
  • 1 likes