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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7335 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution Red "update app" prompt & unable to stream

All the songs are gone, And any songs not playing I noticed that I cant start any songs any all of the songs are gone

Visitor

All the songs are gone, And any songs not playing I noticed that I cant start any songs any all of the songs are gone

Maria

Moderator

4336 Views

16 replies

1 likes

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  • 16 replies
  • 1 likes

Solved!!Superuser Contribution Music keeps playing when I disconnect from Bluetooth

During the last few days whenever I disconnect my phone from Bluetooth Spotify keeps playing the music. Using a Motorola Moto G54, I have tried uninstalling and reinstalling the app but this hasn't worked.

Visitor

During the last few days whenever I disconnect my phone from Bluetooth Spotify keeps playing the music. Using a Motorola Moto G54, I have tried uninstalling and reinstalling the app but this hasn't w...

Vasil

Moderator

6623 Views

4 replies

0 likes

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Superuser Contribution Songs stop and progress bar returns to start.

PlanPremiumCountryUKDevice Samsung Galaxy A25Operating System Android My Question or IssueThis has been happening for the past few months. Songs will suddenly stop and the progress bar will go back to 0:01 second in. This usually happens on the final...

Regular

  Plan Premium Country UK Device  Samsung Galaxy A25 Operating System  Android   My Question or Issue This has been happening for the past few months. Songs will sudden...

Ivelina

Moderator

941 Views

6 replies

0 likes

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Superuser Contribution Inability to sign in on phone.

PlanPremiumCountrySingaporeDeviceHonor X9b 5GOperating SystemMagicOS 8.0 My Question or IssueI've been trying to login to my Spotify account for a while, and looking up many tutorials on how to solve the issue, but most have not helped, so I'm coming...

Visitor

Plan Premium Country Singapore Device Honor X9b 5G Operating System MagicOS 8.0   My Question or Issue I've been trying to login to my Spotify account for a while, and looking up many ...

Ivelina

Moderator

599 Views

1 replies

0 likes

Account
Login
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Performance Issues When Too Many Speakers are Available

PlanPremiumCountryUnited States of AmericaMy Question or Issue I have a whole-home audio system with 30 to 40 devices that I can use with Spotify. I understand that it's a lot of devices available, but with speakers in about every room of the house i...

Newbie

Plan Premium Country United States of America My Question or Issue   I have a whole-home audio system with 30 to 40 devices that I can use with Spotify.  I understand that it's a lot ...

393 Views

0 replies

0 likes

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Superuser Contribution why does selecting spotify's settings restart my phone?

every time i try to change settings within spotify, i go touch the button to access settings, then my phone flashes a blue stripe on the bottom of the screen and my phone turns off and restarts. i realise that my storage is basically full but playing...

Newbie

every time i try to change settings within spotify, i go touch the button to access settings, then my phone flashes a blue stripe on the bottom of the screen and my phone turns off and restarts. i re...

AlejaR

Moderator

379 Views

1 replies

0 likes

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Superuser Contribution [Andoid app] Device list in landscape orientation

I use android app on tablet in landscape orientation. Device list is always opened in portrait orientation. Can you fix this issue in android app. May be similar to web browser for large screens or any other solution suitable for landscape oriented a...

Visitor

I use android app on tablet in landscape orientation. Device list is always opened in portrait orientation. Can you fix this issue in android app. May be similar to web browser for large screens or a...

icebaer72

Casual Listener

986 Views

5 replies

0 likes

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Solved!!Superuser Contribution Stop playing recommended Songs for Playlists

PlanPremiumDeviceVariousOperating SystemAndroid My Question or IssueI have multiple playlists I made for myself, and whenever I'm playing them, I keep getting recommended songs, even if "Smart Shuffle" is not activated.As I understand it, "Smart Shuf...

Casual Listener

Plan Premium Device Various Operating System Android   My Question or Issue I have multiple playlists I made for myself, and whenever I'm playing them, I keep getting recommended songs, ...

BurningFalcon

Casual Listener

1021 Views

6 replies

0 likes

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Solved!! Cannot login on Google TV

Yesterday, I was presented with a login screen where you need to select your profile while trying to open the app on Google TV. It was a similarly experience like selecting a profile on Netflix. Clicking on my profile picture led to continuous loadin...

Casual Listener

Yesterday, I was presented with a login screen where you need to select your profile while trying to open the app on Google TV. It was a similarly experience like selecting a profile on Netflix. Clic...

Jose_M

Spotify Star

1664 Views

3 replies

0 likes

Account
Android Login
Google TV
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Superuser Contribution Spotify keeps stopping

Hi, when I try and use Spotify every minute or so it keeps stopping and a have to play again, it happens so frequently I cannot use the app, but I'm still paying for it, its been happening for about 6 months now, iv tried multiple things to sort it b...

Casual Listener

Hi, when I try and use Spotify every minute or so it keeps stopping and a have to play again, it happens so frequently I cannot use the app, but I'm still paying for it, its been happening for about ...

Vasil

Moderator

351 Views

2 replies

0 likes

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Superuser Contribution My spotify doesnt let me play songs it keeps closing the song

My spotify doesnt let me play any song it keeps closing it and all of the songs in my plays list is not there but when i try to add it says its already there but theres nothing and says theres nothing in the playlist i can see artists songs from thei...

Visitor

My spotify doesnt let me play any song it keeps closing it and all of the songs in my plays list is not there but when i try to add it says its already there but theres nothing and says theres nothin...

Novy

Moderator

345 Views

1 replies

0 likes

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Superuser Contribution Spotify "disconnect" for no reasons

My Question or IssueI use Spotify on Android, and when I'm listening to a song, if I switch to another app while keeping Spotify open in the background, the music stops. However, it doesn't stop normally it closes as if I were disconnected from the i...

Visitor

My Question or Issue I use Spotify on Android, and when I'm listening to a song, if I switch to another app while keeping Spotify open in the background, the music stops. However, it doesn't stop no...

AlejaR

Moderator

453 Views

1 replies

0 likes

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Superuser Contribution Selected song in Liked Songs only plays if in first position

Spotify App Version : 8.9.86.551PlanPremiumCountryFranceDeviceBlackberry stv100-4Operating SystemAndroid 6.0.1 Kernel 3.10.84-perf-gd46863fec_agent@br622cnc #1 Build AAW068 My Question or IssueWhen I select a song in "Liked Songs" the played song is ...

Casual Listener

Spotify App Version : 8.9.86.551 Plan Premium Country France Device Blackberry stv100-4 Operating System Android 6.0.1 Kernel 3.10.84-perf-gd46863fec_agent@br622cnc #1 Build AAW068   M...

_bert

Casual Listener

446 Views

4 replies

0 likes

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Superuser Contribution Smart shuffle turned off, on a premium account but still plays?

PlanPremiumCountryUKDevice(Samsung Galaxy m31) My Question or IssueI have premium account and this issue has only recently popped up, but after turning off smart shuffle on the playlist it still plays a random song that is not even from my playlist o...

Newbie

  Plan Premium Country UK Device (Samsung Galaxy m31)   My Question or Issue I have premium account and this issue has only recently popped up, but after turning off smart shuffle ...

OscarDC

Moderator

530 Views

1 replies

0 likes

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Superuser Contribution Spotify think I'm abroad but I'm not

"You can only use Spotify abroad for 14 days.Update your location at Spotify.com to continue using it". Spotify gives a message like this and makes me have to change regions. even though I never left my region at all. this really bothers me. can anyo...

Newbie

"You can only use Spotify abroad for 14 days. Update your location at Spotify.com to continue using it".   Spotify gives a message like this and makes me have to change regions. even though I...

MihailY

Moderator

1386 Views

2 replies

4 likes

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Superuser Contribution Search space characters show incorrectly

PlanPremium FamilyCountryUnited States DevicePixel 7 Operating SystemAndroid 15 My Question or IssueAny time a search query with a space is entered and a song is selected, the search query at the top of the player shows a plus sign (+) instead of a s...

Newbie

Plan Premium Family Country United States  Device Pixel 7  Operating System Android 15   My Question or Issue Any time a search query with a space is entered and a song is se...

Joan

Moderator

237 Views

1 replies

0 likes

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Superuser Contribution Spotify not loading on samsung

PlanPremiumCountryUSADeviceSamsung Galaxy A35Operating SystemAndroid Spotify refuses to load on my Samsung Galaxy. I got this phone just a few months ago and downloaded Spotify, and for the first month it worked perfectly fine. However, now Spotify j...

Visitor

Plan Premium Country USA Device Samsung Galaxy A35 Operating System Android   Spotify refuses to load on my Samsung Galaxy. I got this phone just a few months ago and downloaded Spotify...

Joan

Moderator

607 Views

1 replies

0 likes

  • 607 Views
  • 1 replies
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