Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
110669 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Visitor
222799 Views
141 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
579651 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
477433 Views
577 replies
40 likes
PlanPremiumCountryUSDeviceSamsung Galaxy A15Operating SystemAndroid My Question or IssueFor whatever reason, the app crashes whenever I get a notification and I have to restart it like I never had the app open or playing music to begin with.
Plan Premium Country US Device Samsung Galaxy A15 Operating System Android My Question or Issue For whatever reason, the app crashes whenever I get a notification and I have to resta...
Spotify Star
321 Views
1 replies
0 likes
i have this same problem. how do you correct this issue?
i have this same problem. how do you correct this issue?
Moderator
598 Views
1 replies
0 likes
Plan: PremiumCountry: UK Device: Pixel 7Operating System: Android 16 For the past three days, anything I tap on in the Search tab makes the app crash and close. This only happens on my account. When I sign in on the same phone with my wife’s account,...
Plan: Premium Country: UK Device: Pixel 7 Operating System: Android 16 For the past three days, anything I tap on in the Search tab makes the app crash and close. This only happen...
Regular
917 Views
2 replies
0 likes
PlanPlatinumCountryIndiaDeviceS24 UltraOperating SystemAndroid 16 My Question or Issue We recently got Platinum plan for listenning to Lossless content. Problem arises in downloading. All the time there is this message saying Redownload to stream in ...
Plan Platinum Country India Device S24 Ultra Operating System Android 16 My Question or Issue We recently got Platinum plan for listenning to Lossless content. Problem arises...
Moderator
4859 Views
17 replies
1 likes
PlanPremiumCountryUSADevicePixel 9aOperating SystemAndroid My Question or IssueAfter reinstalling (due to recent podcast issue) app on home screen disappears. The widget stays available and I can pull up Spotify from the full app menu, but my home sc...
Plan Premium Country USA Device Pixel 9a Operating System Android My Question or Issue After reinstalling (due to recent podcast issue) app on home screen disappears. The widge...
Moderator
1129 Views
3 replies
0 likes
My Bluos system will no longer play Spotify. It was working fine last week. I have a NAD C700. The App and Spotify are linked, and the Spotify graphics come up on the NAD, but there is no sound, and it keeps trying to go to the next song. Sound is wo...
My Bluos system will no longer play Spotify. It was working fine last week. I have a NAD C700. The App and Spotify are linked, and the Spotify graphics come up on the NAD, but there...
Casual Listener
1661 Views
2 replies
0 likes
PlanPremiumCountryAUTDeviceHuawei Honor 10Operating SystemAndroid 10 My Question or IssueI've done some research and it seems like I should be able to like songs on the lock screen by pulling down the lock screen banner. However, it doesn't let me. W...
Plan Premium Country AUT Device Huawei Honor 10 Operating System Android 10 My Question or Issue I've done some research and it seems like I should be able to like songs on the lock ...
Regular
9194 Views
13 replies
0 likes
I can't rewind or go to the previous song that just played because the button is always greyed. I'm just listening to one of my playlists. Also none of the other buttons are greyed out. Is there any way to fix this, as sometimes I accidentally skip t...
I can't rewind or go to the previous song that just played because the button is always greyed. I'm just listening to one of my playlists. Also none of the other buttons are greyed out. Is there any ...
Visitor
118086 Views
22 replies
0 likes
PlanPremiumCountryFinlandDeviceOnePlus Nord CE 3 Lite 5GOperating SystemOxygenOS 15 My Question or IssueWhen clicking "Search" on my phone, and then trying to browse different themes clicking boxes e.g. "Audiobooks", "Pop", "Rock" etc. Spotify app im...
Plan Premium Country Finland Device OnePlus Nord CE 3 Lite 5G Operating System OxygenOS 15 My Question or Issue When clicking "Search" on my phone, and then trying to browse differen...
Moderator
766 Views
3 replies
0 likes
PlanPremium platinum CountryIndia DevicePixel 8 pro Operating System(Android 16 My Question or IssueLossless playback of less popular songs keeps stopping during playback like its buffering BUT its not buffering as i can stream a 4k video on yt at th...
Plan Premium platinum Country India Device Pixel 8 pro Operating System (Android 16 My Question or Issue Lossless playback of less popular songs keeps sto...
Moderator
509 Views
1 replies
0 likes
PlanPremium DuoCountryUSADevicePixel 7 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have observed that, the more media I have downloaded in Spotify for offline play, the slower the app gets at launch and search. As...
Plan Premium Duo Country USA Device Pixel 7 Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have observed that, the more media I have downloa...
Casual Listener
4198 Views
13 replies
2 likes
PlanPremiumCountryUnited Kingdom DevicePixel 6aOperating SystemAndroid 16 My Question or Issue Hello all. Per the title - I and another member of my family subscription can't edit the order of tracks in our Playlists. This worked fine until yesterday...
Plan Premium Country United Kingdom Device Pixel 6a Operating System Android 16 My Question or Issue Hello all. Per the title - I and another member of my...
Casual Listener
6921 Views
32 replies
2 likes
My Question or IssueWas the Genius Behind the Lyrics feature removed from the mobile app? If so, when? It doesn't seem to be there anymore with songs that ARE showing it on Roku and/or Chromecast (Chromecast shows it on more songs than Roku). Just wo...
My Question or Issue Was the Genius Behind the Lyrics feature removed from the mobile app? If so, when? It doesn't seem to be there anymore with songs that ARE showing it on Roku...
Newbie
10163 Views
8 replies
1 likes
Plannot sure - paying for extra contentCountryItalyDeviceSamsung Galaxy S20 plusOperating SystemAndroid 13 My Question or IssueI'm subscribed to 1 payment podcast which delivers a new episode every day at 5pm. After listening to the new episode, spot...
Plan not sure - paying for extra content Country Italy Device Samsung Galaxy S20 plus Operating System Android 13 My Question or Issue I'm subscribed to 1 payment podcast which deliv...
Newbie
3295 Views
11 replies
1 likes
Few days ago when I was looking at my stats I noticed the my top songs for the last year have suddenly became a copy of my last years wrapped results. I haven't listened to these songs in more than a year and a half. They just suddenly appeared out o...
Few days ago when I was looking at my stats I noticed the my top songs for the last year have suddenly became a copy of my last years wrapped results. I haven't listened to these songs in more than a...
Newbie
4644 Views
6 replies
1 likes
PlanPremiumCountryPolandDeviceSamsung Galaxy S10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, Spotify continues playing a music on smartphone after stop a car and disconnect with Android Auto, It didnt do that never ...
Plan Premium Country Poland Device Samsung Galaxy S10 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, Spotify continues playing a music on smar...
Music Fan
19743 Views
37 replies
2 likes
PlanPremium FamilyCountryCanadaDeviceAndroid, Samsung Galaxy S23+, S23, S25 UltraOperating SystemAndroid 16 My Question or IssueWhen trying to control three separate Spotify sessions with separate devices, while NOT starting a Jam, Spotify decides th...
Plan Premium Family Country Canada Device Android, Samsung Galaxy S23+, S23, S25 Ultra Operating System Android 16 My Question or Issue When trying to control three separate Spotify ...
Moderator
628 Views
1 replies
0 likes
PlanFree/PremiumCountryUKDeviceOnePlus 10TOperating SystemAndroid 14 My Question or IssueI use Spotify with Android auto and I find it great.There's one annoying feature however: when I start the car, Spotify automatically starts to play the music/po...
Plan Free/Premium Country UK Device OnePlus 10T Operating System Android 14 My Question or Issue I use Spotify with Android auto and I find it great. There's one annoying feature ho...
Not applicable
36417 Views
10 replies
2 likes
DeviceSamsung Galaxy S10eOperating SystemAndroid My Question or IssueFor every song I listen to, I always get the message that the text cannot be uploaded. I subscribed for 10,99€/month.What can be done? Thanks for your help.
Device Samsung Galaxy S10e Operating System Android My Question or Issue For every song I listen to, I always get the message that the text cannot be uploaded. I su...
Moderator
327 Views
1 replies
0 likes
During the last few days whenever I disconnect my phone from Bluetooth Spotify keeps playing the music. Using a Motorola Moto G54, I have tried uninstalling and reinstalling the app but this hasn't worked.
During the last few days whenever I disconnect my phone from Bluetooth Spotify keeps playing the music. Using a Motorola Moto G54, I have tried uninstalling and reinstalling the app but this hasn't w...
Moderator
10974 Views
4 replies
0 likes
