Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Lucien_
  • Visitor
  • 14626 Views
  • 54 replies
  • 17 likes
  • 14626 Views
  • 54 replies
  • 17 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864515 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864515 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23299 Views
  • 3 replies
  • 0 likes
  • 23299 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Laggy app since last update

PlanPremiumCountryGermanyDeviceSamsung Galaxy S9Operating SystemAndroid 10 My Question or IssueSince the most recent update I'm having unusual issues with the Android app. It's very laggy, it frequently says I'm offline even though I'm not, sometimes...

  • Roadie
  • Plan Premium Country Germany Device Samsung Galaxy S9 Operating System Android 10   My Question or Issue Since the most recent update I'm having unusual issues with the Android ap...
  • AlejaR
  • Moderator
  • 152 Views
  • 3 replies
  • 0 likes
  • 152 Views
  • 3 replies
  • 0 likes

Superuser Contribution Auto offline in mobile network

All the time I leave the wifi connection and enter the mobile network (which my phone does automatically when no wifi is available) I have to manually activate the Offline mode in Spotify in order to save my mobile quota for other apps. Why can't the...

  • Regular
  • All the time I leave the wifi connection and enter the mobile network (which my phone does automatically when no wifi is available) I have to manually activate the Offline mode in Spotify in order to...
  • Susan_GP
  • Moderator
  • 445 Views
  • 3 replies
  • 1 likes
  • 445 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify keeps closing when playing in the background.

PlanPremiumCountryUSADevice(Samsung Galaxy 22 Ultra)Operating System(Android Oreo) My Question or IssueSpotify keeps stopping whenever it is running in the background or when my phone screen turns off. It's been happening for years and on other phone...

  • Casual Listener
  •   Plan Premium Country USA Device (Samsung Galaxy 22 Ultra) Operating System (Android Oreo)   My Question or Issue Spotify keeps stopping whenever it is running in the backg...
  • Susan_GP
  • Moderator
  • 216 Views
  • 4 replies
  • 0 likes
  • 216 Views
  • 4 replies
  • 0 likes

Solved!! Ford Sync 3 and Spotify

I recently got a new 2017 Ford Focus that has Sync3 and the app connection with Spotify can be patchy. I paired my phone (Samsung Galaxy S5 Neo) with the car and the car found Spotify in the apps, all good. Now, sometimes when I switch the car on, Sp...

  • Newbie
  • I recently got a new 2017 Ford Focus that has Sync3 and the app connection with Spotify can be patchy. I paired my phone  (Samsung Galaxy S5 Neo) with the car and the car found Spotify in the ap...
  • ford4
  • Newbie
  • 28529 Views
  • 8 replies
  • 1 likes
  • 28529 Views
  • 8 replies
  • 1 likes

Superuser Contribution Shortcuts issue: suggested playlists/artists at top of home page have not changed for over a month

PlanPremiumCountryUnited Kingdom, Czech RepublicDeviceSamsung A40Operating SystemAndroid 11 My Question or IssueMy issue is similar to this one, but I think it has a more specific cause. I was staying at a place with a smart TV recently, and accident...

jthistl3_0-1694773351665.png
  • Regular
  • Plan Premium Country United Kingdom, Czech Republic Device Samsung A40 Operating System Android 11   My Question or Issue My issue is similar to this one, but I think it has a more spe...
  • Joan
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment successful but didn't get spotify premium

I did an payment for spotify premium single account for 119 INR around 8AM 20 September 2023 but didn't got spotify premium my app crash after upi payment got successful i restarted the spotify but didn't got premium on my account

  • Visitor
  • I did an payment for spotify premium single account for 119 INR around 8AM 20 September 2023 but didn't got spotify premium my app crash after upi payment got successful i restarted the spotify but d...
  • Dian
  • Spotify Legend
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get Spotify to stop blocking calls

There is no option in my phone to make Spotify stop blocking my calls. I have been on the site here and done many google searches but I have had my limit.I have a Moto G Stylus 2021.I am using ver: 8.7.90.544If I could up load a screen shot here I wo...

  • Newbie
  • There is no option in my phone to make Spotify stop blocking my calls. I have been on the site here and done many google searches but I have had my limit. I have a Moto G Stylus 2021. I am using ...
  • Susan_GP
  • Moderator
  • 342 Views
  • 3 replies
  • 0 likes
  • 342 Views
  • 3 replies
  • 0 likes

Superuser Contribution Galaxy s20 wont log onto Spotify

PlanFree/PremiumCountryUS phone, Italian phone plan DeviceGalazy s20 Operating SystemWhatever is current My Question or IssueHad been using Spotify for a while, both in the US and when we pcsd to Italy. Had no issues. Now all of a sudden when I try t...

  • Visitor
  •   Plan Free/Premium Country US phone, Italian phone plan    Device Galazy s20  Operating System Whatever is current   My Question or Issue Had been using Spotify ...
  • Joan
  • Moderator
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Superuser Contribution Contents of the app won't load after being "in the background".

PlanPremiumCountryGermanyDevice Samsung Galaxy Tab S6 LiteOperating SystemAndroid (Android-Version 13) Spotify Version 8.8.64.554 My Question or IssueThe app needs to be closed and reopened to display anything except for a loading screen. This happen...

  • Regular
  • Plan Premium Country Germany Device  Samsung Galaxy Tab S6 Lite Operating System Android (Android-Version 13)   Spotify Version 8.8.64.554   My Question or Issue The app ne...
  • Lyubka
  • Moderator
  • 386 Views
  • 13 replies
  • 0 likes
  • 386 Views
  • 13 replies
  • 0 likes

Superuser Contribution Equalizer stops working when switching apps

Hello, My spotify Equalizer turns off whenever i open a different app. When those apps are closed it turns back on.It makes my ears bleed, any suggestions are appreciated. PlanPremiumCountry Device Nord 2T 5GOperating SystemOxygen13

  • Casual Listener
  • Hello,   My spotify Equalizer turns off whenever i open a different app. When those apps are closed it turns back on. It makes my ears bleed, any suggestions are appreciated.    P...
  • Alex
  • Spotify Legend
  • 208 Views
  • 5 replies
  • 0 likes
  • 208 Views
  • 5 replies
  • 0 likes

Superuser Contribution After Bluetooth call it will not play music until I restart the app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dian
  • Spotify Legend
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution Video Podcasts will not play in car when connected on bluetooth

PlanPremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid 10 My Question or IssueI've noticed when connected to my car via bluetooth (no android auto), the video part of any podcast will not load. The audio will work, but it seems the vid...

  • Regular
  • Plan Premium Country USA Device Samsung Galaxy S10+ Operating System Android 10   My Question or Issue I've noticed when connected to my car via bluetooth (no android auto), the video ...
  • WARadioGuy
  • Casual Listener
  • 33361 Views
  • 58 replies
  • 12 likes
  • Android
    bluetooth
    podcast
    Video Podcast
  • 33361 Views
  • 58 replies
  • 12 likes

Superuser Contribution [Android][Other] Lyrics Sync while playing in a different device

I would like to be able to see the lyrics in my TV [Android TV] while the music it's playing in another device.Right now this is possible in almost all devices. For example while Spotify it's playing in my Google Chromecast audio or Smartphone, I can...

  • Regular
  • I would like to be able to see the lyrics in my TV [Android TV] while the music it's playing in another device. Right now this is possible in almost all devices. For example while Spotify it's playi...
  • qwm
  • Visitor
  • 1543 Views
  • 11 replies
  • 3 likes
  • Android
    Other
  • 1543 Views
  • 11 replies
  • 3 likes

Superuser Contribution Downloaded Songs/Playlist Not Loading When Offline

PlanPremiumCountryUSA DeviceS23 Ultra Operating SystemOne UI 5.1 My Question or IssueThis has been happening for quite some time and it's starting to extremely annoy me. I live in NYC and commute on the train. I never had this problem before until th...

  • Music Fan
  • Plan Premium Country USA   Device S23 Ultra   Operating System One UI 5.1   My Question or Issue This has been happening for quite some time and it's starting to extremely ...
  • AlejaR
  • Moderator
  • 305 Views
  • 7 replies
  • 0 likes
  • 305 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify Connect can't find Alexa devices

Trying to play on my alexa devices, but no devices appear in the Spotify Connect list.If I start a Spotify Playlist in the Alexa app then go to Spotify it will be Connected. I can then control it freely.- force stopped the app and cleared the cache, ...

  • Newbie
  • Trying to play on my alexa devices, but no devices appear in the Spotify Connect list. If I start a Spotify Playlist in the Alexa app then go to Spotify it will be Connected. I can then control it...
  • memeoic
  • Regular
  • 1324 Views
  • 2 replies
  • 0 likes
  • 1324 Views
  • 2 replies
  • 0 likes

Superuser Contribution Voice search not showing up in app

PlanPremiumCountryUSADeviceGalaxy S21Operating System My Question or IssueI no longer have access to the voice search feature in my app (when in car mode or not). I used to have a little microphone icon pop up when I searched for music, but I don't s...

  • Visitor
  • Plan Premium Country USA Device Galaxy S21 Operating System   My Question or Issue I no longer have access to the voice search feature in my app (when in car mode or not). I used to hav...
  • Vasil
  • Moderator
  • 944 Views
  • 7 replies
  • 0 likes
  • 944 Views
  • 7 replies
  • 0 likes

Superuser Contribution Can't login to Spotify on Samsung phone. Logged in on PC and phone via browser but can't login on an

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Joan
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't leave group session (no button for that)

Can anyone help me? It seems that the button to leave a group session is not showing in any of my devices and my friend's too. Right now, my friend and I are tied and none of us can play music or the other one will be disturbed. See these screenshots...

Screenshot_20200802-114520.jpg Screenshot_20200802-114530.jpg
  • Regular
  • Can anyone help me? It seems that the button to leave a group session is not showing in any of my devices and my friend's too. Right now, my friend and I are tied and none of us can play music or the...
  • eftoitn
  • Newbie
  • 62481 Views
  • 9 replies
  • 3 likes
  • Android
  • 62481 Views
  • 9 replies
  • 3 likes

Superuser Contribution Why does most of my current queue disappear when I re-open Spotify?

I have been experiencing this issue for a few weeks now. I usually use Spotify on my Android phone via Android Auto in my car. I will choose an album or playlist to listen to on my drive. I also always have the "repeat all" option selected. But when ...

  • Regular
  • I have been experiencing this issue for a few weeks now. I usually use Spotify on my Android phone via Android Auto in my car. I will choose an album or playlist to listen to on my drive. I also alwa...
  • happynerd1200
  • Newbie
  • 1131 Views
  • 13 replies
  • 0 likes
  • 1131 Views
  • 13 replies
  • 0 likes

Superuser Contribution Spotify thinks my bluetooth headset is a car

PlanPremiumCountryUSADevicePixel 7, Bluetooth headphonesOperating SystemAndroid 13 My Question or IssueWith my old phone (a Pixel 5) and these headphones, they worked fine, but Spotify on my current Pixel 7 thinks that the headphones are a car. I had...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 7, Bluetooth headphones Operating System Android 13   My Question or Issue With my old phone (a Pixel 5) and these headphones, they worked fine, b...
  • Tobyjas
  • Visitor
  • 535 Views
  • 5 replies
  • 0 likes
  • 535 Views
  • 5 replies
  • 0 likes