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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Expec

Visitor

408660 Views

553 replies

37 likes

Account
Free
  • 408660 Views
  • 553 replies
  • 37 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8893 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution Accessibility Feedback on Android: sorting of playlists

Dear Accessibility Support of Spotify,I have written to you four times by e-mail during the past years and there seems to be no improvement or reaction at all. Thus, once more, the screen reader users on Android Talkback have huge challenges while tr...

Regular

Dear Accessibility Support of Spotify, I have written to you four times by e-mail during the past years and there seems to be no improvement or reaction at all. Thus, once more, the screen reader us...

JR_8000

Regular

618 Views

3 replies

0 likes

  • 618 Views
  • 3 replies
  • 0 likes

Superuser Contribution The Spotify app seems to freeze upon launching it

Spoiler (Highlight to read)This morning was the first time I noticed it happening. When you usually launch the app, it shows the Spotify logo and then it cuts to a grey background while it loads in the content. When I launch it, it freezes on the gre...

Visitor

This morning was the first time I noticed it happening. When you usually launch the app, it shows the Spotify logo and then it cuts to a grey background while it loads in the content. When I launch i...

Maria

Moderator

1520 Views

3 replies

1 likes

  • 1520 Views
  • 3 replies
  • 1 likes

Letras

Boa tarde.Estou com um problema para maximizar as letras no aplicativo (quando clicamos e a letra preenche a tela toda). Eu clico e até tem a animação de expansão, mas não fica, volta a posição normal. O problema começou depois da última atualização ...

Casual Listener

Boa tarde. Estou com um  problema para maximizar as letras no aplicativo (quando clicamos e a letra preenche a tela toda). Eu clico e até tem a animação de expansão, mas não fica, volta a posiç...

caueneves

Newbie

3403 Views

4 replies

1 likes

letters
Update
  • 3403 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Shuffle function Liked Songs

PlanPremiumCountryNetherlandsDeviceOnePlus 7T My Question or IssueFor some reason since the last update, the shuffle function in my liked songs, instead of shuffling the songs, creates the same 'playlist' based on from which song I trigger the shuffl...

Newbie

Plan Premium Country Netherlands Device OnePlus 7T   My Question or Issue For some reason since the last update, the shuffle function in my liked songs, instead of shuffling the songs, c...

walius

Visitor

49514 Views

10 replies

2 likes

  • 49514 Views
  • 10 replies
  • 2 likes

Solved!!Superuser Contribution When I skip the time of the track the volume turns down for a second, then it comes back at normal.

PlanPremiumCountryBrazilDeviceSamsung Galaxy A71Operating SystemAndroid 13, One UI 5.1My Question or IssueThis might be a feature, but since it bothers me, I'd like to report it here. When I skip the time of a song (like to 0m54s - 2m17s), the volume...

Newbie

Plan Premium Country Brazil Device Samsung Galaxy A71 Operating System Android 13, One UI 5.1 My Question or Issue This might be a feature, but since it bothers me, I'd like to report it he...

VadimT

Newbie

6453 Views

11 replies

1 likes

  • 6453 Views
  • 11 replies
  • 1 likes

Superuser Contribution Playlists and albums not loading (Galaxy J5)

PlanPremium FamilyCountryBrazilDevice(Samsung Galaxy J5)Operating System(Android 6.0.1) My IssueI can't open albuns or playlists (except "Liked songs"). I'm able to search them but once I try to open it stays forever loading. The app doesn't close or...

Newbie

Plan Premium Family Country Brazil Device (Samsung Galaxy J5) Operating System (Android 6.0.1)   My Issue I can't open albuns or playlists (except "Liked songs"). I'm able to sear...

Jérémi

Newbie

650 Views

2 replies

4 likes

  • 650 Views
  • 2 replies
  • 4 likes

Superuser Contribution Accidentally deleted a song from the song radio

PlanPremiumCountryUSA DeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueI accidentally deleted a song from the song radio station. In fact, it is the song that the radio station is based on, "Kill Jill". I cannot seem to find a way t...

Newbie

Plan Premium Country USA  Device Samsung Galaxy S9 Operating System Android   My Question or Issue I accidentally deleted a song from the song radio station. In fact, it is the so...

rizeeh207

Newbie

3862 Views

6 replies

0 likes

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  • 0 likes

How do you view the global ranking for artists on Spotify?

Like, sure, you can view the WW position of an artist in their Profile Page if they're big enough and have a spot on the top, but how/where do you see the overall ranking? I think I used to be able to see this, but nowadays I click on Lana's position...

Regular

Like, sure, you can view the WW position of an artist in their Profile Page if they're big enough and have a spot on the top, but how/where do you see the overall ranking? I think I used to be able t...

Ayrton_rp

Casual Listener

1826 Views

1 replies

2 likes

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  • 1 replies
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Superuser Contribution Playback stops when closing Spotify app after casting to speaker

Plan Premium Country Colombia Device Samsung Galaxy S23 Ultra Operating System Android 14 One UI version 6.1 My Question or Issue Hi, I’ve been experiencing an issue when playing music from Spotify on my Alexa speaker. Previously, I could start playb...

Newbie

Plan Premium   Country Colombia   Device Samsung Galaxy S23 Ultra   Operating System Android 14 One UI version 6.1   My Question or Issue Hi,   ...

MihailY

Moderator

5149 Views

34 replies

2 likes

  • 5149 Views
  • 34 replies
  • 2 likes

Superuser Contribution How do I clear queue on Android!??

I'm computer literate, i promise, but find the Spotify interface among the worst i've ever had to deal with. I'm on Android. If I choose songs to play, when they finish it goes on to start playing recommendations (which i don't want as it means i can...

Visitor

I'm computer literate, i promise, but find the Spotify interface among the worst i've ever had to deal with.   I'm on Android. If I choose songs to play, when they finish it goes on to start p...

oshkoshbob

Casual Listener

3776 Views

2 replies

0 likes

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Superuser Contribution Keep spotify alive in the background

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Hello, I use spotify connect to operate an android phone with speakers in another room. I control it with my own android phone. The prob...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android    Hello, I use spotify connect to operate an android ...

liminal1

Music Fan

3990 Views

3 replies

0 likes

Keep spotify alive in the background
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Superuser Contribution Hallo,ich habe ein neues Handy u. neue Nummer u kann mich nicht anmelden.

Ich habe ein neues Handy und meine Nummer gewechselt. Jetzt habe ich auf dem neuen Handy kein Premium mehr. Ich hab es mit alles Mailadressen versucht,aber es hat nicht funktioniert. Ich musste mich zuletzt vor Jahren dort anmelden und habe wahrschei...

Visitor

Ich habe ein neues Handy und meine Nummer gewechselt. Jetzt habe ich auf dem neuen Handy kein Premium mehr. Ich hab es mit alles Mailadressen versucht,aber es hat nicht funktioniert. Ich musste mich ...

qqmcdqn3m499bfxnpmfg

Visitor

3148 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Login screen issue on Polestar and Volvo (AAOS)

Plan: PremiumCountry: NetherlandsDevice: Polestar 2 (software 3.4.4)Operating System: Android Automotive (AAOS) My Question or Issue:Unable to login because of a weirdly formatted login screen. The app appears to be for mobile devices instead of a ca...

Casual Listener

Plan: Premium Country: Netherlands Device: Polestar 2 (software 3.4.4) Operating System: Android Automotive (AAOS)   My Question or Issue: Unable to login because of a ...

Joan

Moderator

5826 Views

34 replies

3 likes

Android Automotive
Login
Polestar 2
Volvo
  • 5826 Views
  • 34 replies
  • 3 likes

Superuser Contribution Downloads buffering in offline mode - podcasts

Hi. Usually, I download episodes of my favourite podcasts and music to listen to in offline mode. Sometimes the reception is very bad in my area, hence downloaded content is my prefered way of listening. However, recently I have had a problem with my...

Visitor

Hi.   Usually, I download episodes of my favourite podcasts and music to listen to in offline mode. Sometimes the reception is very bad in my area, hence downloaded content is my prefered way ...

Chadillacc

Newbie

4498 Views

9 replies

3 likes

Buffering
downloaded
downloads
offline mode
  • 4498 Views
  • 9 replies
  • 3 likes

Superuser Contribution Spotify keeps running in the background

Hello,Spotify keeps running in the backgroud even after I close it. The device is Samsung A14.I've disabled everything I can think of but Spotify still runs in the background.Please cold you tell me how I can disable it completely and have it running...

Visitor

Hello, Spotify keeps running in the backgroud even after I close it. The device is Samsung A14. I've disabled everything I can think of but Spotify still runs in the background. Please cold you te...

AlejaR

Moderator

34556 Views

15 replies

1 likes

  • 34556 Views
  • 15 replies
  • 1 likes

Superuser Contribution Cannot download Spotify app on new Android phone

PlanPremiumCountryItaly DeviceMoto g32 Operating SystemAndroid 12 (I think) My Question or IssueI recently bought a new phone (moto g32, which apparently runs on Android 12), but in the google play store, the Spotify app displays "Your device isn't c...

Casual Listener

Plan Premium Country Italy  Device Moto g32  Operating System Android 12 (I think)    My Question or Issue I recently bought a new phone (moto g32, which apparently runs...

PixelJay

Visitor

8573 Views

10 replies

0 likes

Other
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Superuser Contribution Volume turns up to max by itself constantly

I have Spotify premium family membership. As of today the volume keeps shooting up to max constantly by itself on all my familys accounts. It's super annoying any help would be great. Oh and 2020 wrapped still ain't working.

Newbie

I have Spotify premium family membership. As of today the volume keeps shooting up to max constantly by itself on all my familys accounts. It's super annoying any help would be great.   Oh and...

eriqjaffe

Newbie

43606 Views

57 replies

18 likes

  • 43606 Views
  • 57 replies
  • 18 likes

Superuser Contribution Spotify plays only music through the left left channel

PlanPremiumCountryGermanyDeviceSamsung Galaxy S25 UltraOperating SystemAndroid 15 My Question or IssueProblems with music playback in my BMW F31 and Samsung Galaxy S25 Ultra. Music only plays through the left channel in the car. Does anyone have a ti...

Regular

Plan Premium Country Germany Device Samsung Galaxy S25 Ultra Operating System Android 15   My Question or Issue Problems with music playback in my BMW F31 and Samsung Galaxy S25 Ultra....

Fiemat

Regular

906 Views

6 replies

0 likes

  • 906 Views
  • 6 replies
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How do I get Spotify only pause if a message comes through

Whenever I get a message from Facebook messenger the music doesn't just pause, it stops playing completely and I have to open the app to press play to continue. All permissions are allowed via my phone settings for the Spotify app.

Casual Listener

Whenever I get a message from Facebook messenger the music doesn't just pause, it stops playing completely and I have to open the app to press play to continue. All permissions are allowed via my p...

Bittencourt

Spotify Star

5263 Views

7 replies

0 likes

  • 5263 Views
  • 7 replies
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Superuser Contribution Dowload option not showing

When I go on song options, I am not seeing an option to download.what to do

Visitor

When I go on song options, I am not seeing an option to download.what to do

buckyrov

Visitor

4031 Views

2 replies

0 likes

  • 4031 Views
  • 2 replies
  • 0 likes