Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
121498 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
244686 Views
156 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
606198 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
503068 Views
581 replies
42 likes
PlanPremiumCountryArgentinaDeviceHuawei Mate SEOperating SystemAndroid Oreo My Question or IssueHi, I'm from one of the countries that received the lyrics implementation (Argentina) and I have to say, it works wonderfully. However, according to the p...
Plan Premium Country Argentina Device Huawei Mate SE Operating System Android Oreo My Question or Issue Hi, I'm from one of the countries that received the lyrics implementation (A...
Visitor
72647 Views
12 replies
44 likes
Plan PremiumCountry UK Device Google Pixel 8 My Question or IssuePodcasts that include video won't play on my phone. No error message shows. Happens if I'm on Wi-Fi or cellular. App and OS are up to date.App has been reinstalled, caches have been cle...
Plan Premium Country UK Device Google Pixel 8 My Question or Issue Podcasts that include video won't play on my phone. No error message shows. Happens if I'm on Wi-Fi...
Visitor
1463 Views
3 replies
0 likes
PlanPremium CountryBrazil DeviceSamsung Galaxy S8 and S23 Ultra Operating SystemAndroid 9 & OneUI 1.0 (S8) / Android 14 & OneUI 6.1 (S23 Ultra) When I click on the shuffle button, either on the current playing track screen, top button on playlist or ...
Plan Premium Country Brazil Device Samsung Galaxy S8 and S23 Ultra Operating System Android 9 & OneUI 1.0 (S8) / Android 14 & OneUI 6.1 (S23 Ultra) Whe...
Visitor
1377 Views
3 replies
2 likes
PlanPremiumCountryTürkiyeDevice(Samsung Galaxy S24 FE)Operating System(Android 16) My Question or IssueSleep Timer feature doesn't work properly. I set it off for 30 minutes, and it stops at 22 minutes. Yes I reinstalled the app. The issue is ongoing...
Plan Premium Country Türkiye Device (Samsung Galaxy S24 FE) Operating System (Android 16) My Question or Issue Sleep Timer feature doesn't work properly. I set it off for 30 minutes,...
Moderator
1667 Views
1 replies
0 likes
PlanPremiumCountryMalaysiaDeviceIQOO Neo 10Operating SystemFuntouch OS 15 (Android 15 Vanilla Ice Cream) My Question or IssueOn my old phone (Realme 11 Pro Plus), Spotify was able to keep the phone from sleeping when I was using it with my car. But w...
Plan Premium Country Malaysia Device IQOO Neo 10 Operating System Funtouch OS 15 (Android 15 Vanilla Ice Cream) My Question or Issue On my old phone (Realme 11 Pro Plus...
Moderator
2213 Views
13 replies
0 likes
My Question or IssueSo I just encountered this sharing-via-Spotify-messages thing; do I have this right, that if I open a song or album link from a contact, it does NOT take me to the song or album, but now takes me to a chat window where I have to c...
My Question or Issue So I just encountered this sharing-via-Spotify-messages thing; do I have this right, that if I open a song or album link from a contact, it does NOT take me to the song or album...
Newbie
4591 Views
3 replies
1 likes
PlanPremiumCountry AustraliaDeviceGoogle Pixel 6 Pro (also tried Google Pixel 4a 5G)Operating SystemAndroid 12 My Question or IssueWhen using Android Auto in the car my voice commands are understood and repeated back to me but not actioned by Spotify...
Plan Premium Country Australia Device Google Pixel 6 Pro (also tried Google Pixel 4a 5G) Operating System Android 12 My Question or Issue When using Android Auto in the car my ...
Casual Listener
2951 Views
14 replies
2 likes
Yesterday, I deleted Spotify and reinstalled it, but when I tried to log in with my account, I could not log in to my account because the application was freezing (attached pictures ). I downloaded the app again, cleared the data, and tried to log in...
Yesterday, I deleted Spotify and reinstalled it, but when I tried to log in with my account, I could not log in to my account because the application was freezing (attached pictures ). I down...
Moderator
487 Views
1 replies
0 likes
Hi folks, I'm running into a painfully frustrating problem. I'm using the Spotify app on my Android Pixel 5 phone (running Android 11, latest updates) and connecting the phone via Bluetooth (aptx) to an Aluratek ABCD54F bluetooth receiver (within a f...
Hi folks, I'm running into a painfully frustrating problem. I'm using the Spotify app on my Android Pixel 5 phone (running Android 11, latest updates) and connecting the phone via B...
Visitor
45991 Views
61 replies
14 likes
me aparece al intentar descargar música un mensaje "alcanzaste el limite de dispositivos offline"
me aparece al intentar descargar música un mensaje "alcanzaste el limite de dispositivos offline"
Newbie
3411 Views
4 replies
0 likes
I can't listen to my downloads in fly mode. And I can't update my app through google store, it says the app isn't compatible with your device. My device is HONOR V30 PRO which can't use google play actually. Where can I get an apk package of Spotify?...
I can't listen to my downloads in fly mode. And I can't update my app through google store, it says the app isn't compatible with your device. My device is HONOR V30 PRO which can't use google play a...
Casual Listener
1260 Views
5 replies
0 likes
Plan PremiumCountry United States Devicemoto g stylus 5GOperating SystemAndroid 12My Question or IssueSongs don't change order in search after you play them
Plan Premium Country United States Device moto g stylus 5G Operating System Android 12 My Question or Issue Songs don't change order in search after you play them&nb...
Regular
852 Views
9 replies
0 likes
I can log in and use spotify on web version without no issues, but it keeps erroring any time I try to login in the app. I've done all I could such as restarting phone, clearing cache and data or reinstalling app and I even get the permium subscripti...
I can log in and use spotify on web version without no issues, but it keeps erroring any time I try to login in the app. I've done all I could such as restarting phone, clearing cache and data or rei...
Newbie
40384 Views
12 replies
0 likes
About six months ago, Spotify stopped recognising the triple-press on headphone buttons to go back a track. I’ve tested this on both a Samsung S9 and an S25, using several different headphones (wired and Bluetooth), and the result is always the same....
About six months ago, Spotify stopped recognising the triple-press on headphone buttons to go back a track. I’ve tested this on both a Samsung S9 and an S25, using several different headphon...
Gig Goer
1031 Views
2 replies
1 likes
A recurring, looping, or repeating Sleep Timer that's applied all night This is what I'd like:You set a sleep timer for 15 minutes.You fall asleep, and the timer stops playback after 15 minutes.You wake up in the night, hit Play (via your Bluetooth e...
A recurring, looping, or repeating Sleep Timer that's applied all night This is what I'd like: You set a sleep timer for 15 minutes. You fall asleep, and the timer stops playback after 15...
Casual Listener
1055 Views
2 replies
2 likes
PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I have a question regarding the data usage of podcast streaming/downloads. Although all of...
Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, I have ...
Moderator
4892 Views
8 replies
0 likes
After update to 8.9.70.556 the app crash on load, only shows logo and after that black screen for couple of seconds.Android is 8.1 on car multimedia sp9853i_1h10_vmm I tried device reboot, deleting cache and data, reinstall. After data delete, I pass...
After update to 8.9.70.556 the app crash on load, only shows logo and after that black screen for couple of seconds. Android is 8.1 on car multimedia sp9853i_1h10_vmm I tried device reboot, deleti...
Visitor
2209 Views
7 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Platinum Country India Device Samsung galaxy Tab S8, 128 gigs Operating System Android 16/ One Ui 8 My Question or Issue The...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Platinum Country India Device Samsung galax...
Moderator
927 Views
5 replies
0 likes
Hi Guys, Having a peculiar issue with the spotify android app on my nvidia shield Brief description of the issue: Spotify app seemingly "hanging" when accessing the network Steps to reproduce the issue:Stream Music (Any Playlist)After playing a seemi...
Hi Guys, Having a peculiar issue with the spotify android app on my nvidia shield Brief description of the issue: Spotify app seemingly "hanging" when accessing the network  ...
Regular
3287 Views
4 replies
0 likes
PlanPremiumCountryChileDeviceMotorola edge 30 neoOperating SystemAndroid 14My Question or IssueDesde hace unos días comence a notar que la musica suena como disco rayado. Esto ocurre al apagar la pantalla del telefono y al utilizar otras aplicaciones...
Plan Premium Country Chile Device Motorola edge 30 neo Operating System Android 14 My Question or Issue Desde hace unos días comence a notar que la musica suena como disco rayado. Esto ocurr...
Moderator
911 Views
3 replies
0 likes
