Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5997 Views

0 replies

7 likes

  • 5997 Views
  • 0 replies
  • 7 likes

Superuser Contribution music starts to play again after I hit pause

Hi, when I am done with the app, I pause whatever song it's currently on. I leave the app (but I don't log out) and I clear all notifications for it, on my cellphone (I have an Android). It happens a lot where, when I check my phone later, I see that...

Visitor

Hi, when I am done with the app, I pause whatever song it's currently on. I leave the app (but I don't log out) and I clear all notifications for it, on my cellphone (I have an Android). It happens...

Novy

Moderator

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why are the songs on my spotify not playing?

All songs on my spotify are not playing. If i search for a song and tap on it, it says "you discovered a premuim feature". And all my Playlists say "your songs will appear here" yet in the top left it has almost 300. songs

Visitor

All songs on my spotify are not playing. If i search for a song and tap on it, it says "you discovered a premuim feature". And all my Playlists say "your songs will appear here" yet in the top left i...

OscarDC

Moderator

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Spotify Android phone App gets stuck on a black ad

PlanFree/PremiumCountrymalaysia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)android phone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify app will not allow me to play anything. Everytime I try, a b...

Newbie

Plan Free/Premium Country malaysia   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)android phone  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   ...

180 Views

0 replies

0 likes

Account
Free
  • 180 Views
  • 0 replies
  • 0 likes

Superuser Contribution Missing Spotify Controls in Notification Panel

Missing Spotify Controls in Notification Panel Issue Description: The media controls for Spotify are missing from the notification panel (media player section). The controls used to appear correctly, but now they don’t show up for Spotify. Other musi...

Regular

Missing Spotify Controls in Notification Panel   Issue Description:   The media controls for Spotify are missing from the notification panel (media player section). The controls used to...

Hattifnatti

Newbie

1030 Views

5 replies

0 likes

  • 1030 Views
  • 5 replies
  • 0 likes

Superuser Contribution Strange device in spotify connect

PlanPremiumCountryGermanyDeviceAll devicesOperating SystemAndroid, Windows 11, Chrome Browser I see a strange device in Spotify Connect, and I can’t delete it. At one point, I played something on it, and it started playing on my Echo Dot in the livin...

Newbie

Plan Premium Country Germany Device All devices Operating System Android, Windows 11, Chrome Browser   I see a strange device in Spotify Connect, and I can’t delete it. At one point, I ...

Eni

Moderator

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution A song I added to my playlist can be played on pc nut not on my phone

Spotify PremiumCountry Romania DeviceSamsung Galaxy ZFold 5Operating SystemAndroid 14 My Question or IssueI added a song to my playlist, and can listen to it on pc, but on my phone, it's greyed out and I can't play it. I can play it normally by searc...

Visitor

     Spotify Premium Country  Romania   Device Samsung Galaxy ZFold 5 Operating System Android 14   My Question or Issue I added a song to my playlist, and c...

Joan

Moderator

147 Views

1 replies

0 likes

  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Scroll bar inaccessible at top of liked songs menu

DevicePixel 9 pro foldOperating System(Android 15) My Question or Issue The scroll bar overlaps with the play icon (top right of screenshot) on higher resolution screens so you can't scroll using the scroll bar until the scroll bar clears the play bu...

Newbie

  Device Pixel 9 pro fold Operating System (Android 15)   My Question or Issue   The scroll bar overlaps with the play icon (top right of screenshot) on higher resolution scree...

Yordan

Moderator

254 Views

1 replies

1 likes

  • 254 Views
  • 1 replies
  • 1 likes

Artist is dissappearing

PlanPremium duoCountryUsaDeviceMoto stylus 5g Operating SystemAndroid 12 My Question or Issue: what has happened to Emilie Autumn her albums are beginning to disappear I'm looking for enchant in particular

Casual Listener

  Plan Premium duo Country Usa Device Moto stylus 5g  Operating System Android 12   My Question or Issue: what has happened to Emilie Autumn her albums are beginning to disap...

ribezaz

Spotify Star

474 Views

3 replies

1 likes

  • 474 Views
  • 3 replies
  • 1 likes

Superuser Contribution Offline listening

Plan: PremiumCountry: USAAndroid: 13Phone: moto g play Question: With downloading playlists for offline listening, is there any way besides waiting and then testing to know if it's actually downloading? There's no indicator (at least on mobile) that ...

Casual Listener

Plan: Premium Country: USA Android: 13 Phone: moto g play   Question: With downloading playlists for offline listening, is there any way besides waiting and then testing to know if it's act...

AlejaR

Moderator

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Innioasis... Can you see the lyrics to songs on it

Silly question... I want to buy an Innioasis device for my daughter so she can have access to Spotify. We have a premium account... Will she be able to see lyrics on the device? Thanks.

Visitor

Silly question... I want to buy an Innioasis device for my daughter so she can have access to Spotify. We have a premium account... Will she be able to see lyrics on the device? Thanks.  

Dessi

Moderator

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution AI playlist can't be saved

PlanPremiumCountryUSA DevicePixel 9Operating SystemAndroid 15 My Question or IssueI am unable to save any AI Playlist I create. This feature previously worked and I have several AI playlists saved in my library. I first noticed this issue a week ago....

Gig Goer

Plan Premium Country USA   Device Pixel 9 Operating System Android 15   My Question or Issue I am unable to save any AI Playlist I create. This feature previously worked and I ha...

Eni

Moderator

1200 Views

5 replies

3 likes

  • 1200 Views
  • 5 replies
  • 3 likes

Superuser Contribution Spotify disappears from android media controls when not playing

PlanPremiumCountryUSADeviceSamsung S24 UltraOperating SystemAndroid 14, One UI 6.1 My Question or IssueWhen I use Spotify or other media players, they appear in the Android Media Controls Notification Bar as expected. When I pause music from most oth...

Regular

Plan Premium Country USA Device Samsung S24 Ultra Operating System Android 14, One UI 6.1   My Question or Issue When I use Spotify or other media players, they appear in the Android M...

djc2002us

Regular

3093 Views

12 replies

1 likes

  • 3093 Views
  • 12 replies
  • 1 likes

Superuser Contribution spotify doesn't work on phone but works on laptop

i have an android and did not have this issue till last year. i do use a vpn (wirevpn) on my phone but only for an hour or two a day. spotify doesn't work on it even when it is switched off. please help.

Casual Listener

i have an android and did not have this issue till last year. i do use a vpn (wirevpn) on my phone but only for an hour or two a day. spotify doesn't work on it even when it is switched off. please h...

Eni

Moderator

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Jam keeps interfering with family member's phone and vice versa.

PlanPremiumCountry USA DeviceGalaxy Note20 Ultra (mine), Hubby has a Galaxy 51Operating SystemAndroid My Question or Issue: When trying to play my playlist on my phone, the JAM feature starts playing my playlist on my husband's phone, even after turn...

Casual Listener

Plan Premium Country USA   Device Galaxy Note20 Ultra (mine), Hubby has a Galaxy 51 Operating System Android   My Question or Issue:  When trying to play my playlist on my pho...

OldCatNewTracks

Casual Listener

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Make The Spotify Widget Usable On The Android Always On Display

Android Phones Have An Always On DisplayMost People Buy Android Phones From SamsungWith Samsung Phones, You Can Add Widgets To The Always On Display Using Goodlock, By Galaxy, A Subbrand Of Samsung. I Have Done This, But I'm Dissapointed Because The ...

Casual Listener

Android Phones Have An Always On Display Most People Buy Android Phones From Samsung With Samsung Phones, You Can Add Widgets To The Always On Display Using Goodlock, By Galaxy, A Subbrand Of Samsu...

anonymous58

Casual Listener

612 Views

2 replies

0 likes

  • 612 Views
  • 2 replies
  • 0 likes

Superuser Contribution Remove devices from plan

2 android phones on my plan died (wont charge anymore to be able to open) The 2 new phones I got, cannot go offline now due to device limits. How can I remove the app from the old phones if I can't turn them on??

Visitor

2 android phones on my plan died (wont charge anymore to be able to open) The 2 new phones I got, cannot go offline now due to device limits. How can I remove the app from the old phones if I can't t...

Elena

Moderator

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

How to avoid Spotify to try to open mp3 files?

Hello. I'm using android and when I download a mp3 file and try to open it, Spotify is the default app (I never chose it), and it can't play it.How can I do to unlink mp3 files with Spotify? I wan't to use the default sound player of my phone.

Visitor

Hello. I'm using android and when I download a mp3 file and try to open it, Spotify is the default app (I never chose it), and it can't play it. How can I do to unlink mp3 files with Spotify? I wan'...

KatesHere

Community Legend

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Plan advertising won't close

PlanPremium IndividualCountryPolandDevice/OSSamsung Galaxy S22 Ultra (SM-S908B/DS), Android 14, One UI 6.1, Google security patch level: 1 October 2024 Issue has been started today. It looks like this:Open a Spotify appStart playing some musicSwitch ...

Newbie

Plan Premium Individual Country Poland Device/OS Samsung Galaxy S22 Ultra (SM-S908B/DS), Android 14, One UI 6.1, Google security patch level: 1 October 2024   Issue has been started today...

AlejaR

Moderator

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes