Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41768 Views
  • 65 replies
  • 25 likes
  • 41768 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877677 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877677 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26289 Views
  • 4 replies
  • 0 likes
  • 26289 Views
  • 4 replies
  • 0 likes

Superuser Contribution Samsung S24 Ultra - Spotify Streaming to PC speakers over Phone Link not working

PlanPremiumCountryGermanyDeviceSamsung Galaxy S24 Ultra, PCOperating SystemSmartphone: Android 14, PC: Win11x64(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen connecting my S24 Ultra via Phone Link to my PC, Spotify throws an error m...

  • Regular
  •   Plan Premium Country Germany Device Samsung Galaxy S24 Ultra, PC Operating System Smartphone: Android 14, PC: Win11x64(iOS 10, Android Oreo, Windows 10,etc.)   My Question ...
  • AlejaR
  • Moderator
  • 669 Views
  • 1 replies
  • 0 likes
  • 669 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts freeze and stop

PlanPremiumCountryUnited States DeviceSamsung Galaxy S10Operating SystemAndroid one UI version 2.1 My Question or IssueMy podcasts keeps freezing and stopping for no reason. The only way to fix it is to close and re open the app. Occasionally after I...

  • Regular
  • Plan Premium Country United States  Device Samsung Galaxy S10 Operating System Android one UI version 2.1   My Question or Issue My podcasts keeps freezing and stopping for no rea...
  • trustmegowithit
  • Visitor
  • 23548 Views
  • 51 replies
  • 9 likes
  • Android
    freeze
    podcast
  • 23548 Views
  • 51 replies
  • 9 likes

Superuser Contribution No Sound on Instagram Stories

I can easily share to Instagram Stories but for some reason, the sound won't play. I've checked the sound on/off button when posting in stories and it's not the issue. PlanPremium CountryPhilippines DevicePoco F2 Pro Operating SystemAndroid 10, MiUI ...

  • Newbie
  • I can easily share to Instagram Stories but for some reason, the sound won't play. I've checked the sound on/off button when posting in stories and it's not the issue.    Plan Premium &...
  • RasaScorp
  • Visitor
  • 64020 Views
  • 26 replies
  • 5 likes
  • 64020 Views
  • 26 replies
  • 5 likes

Solved!! How to turn off sound when switching songs in android. It's a loud ding.

When Spotify starts playing or switches songs it makes an audible ding sound in Android. Can't find option to disable in settings.

  • Casual Listener
  • When Spotify starts playing or switches songs it makes an audible ding sound in Android. Can't find option to disable in settings.
  • Pnut91
  • Casual Listener
  • 1222 Views
  • 8 replies
  • 1 likes
  • 1222 Views
  • 8 replies
  • 1 likes

Spotify App not mixing my music

My Spotify App will not play my playlist in shuffle. It picks only certain playlists. It plays the same 2 artists over and over and I have heard the same song twice in less than 30 minutes. I reached out to spotify and they sent me here. Yeah great c...

  • Casual Listener
  • My Spotify App will not play my playlist in shuffle.  It picks only certain playlists. It plays the same 2 artists over and over and I have heard the same song twice in less than 30 minutes.&nbs...
  • hga
  • Newbie
  • 1422 Views
  • 4 replies
  • 0 likes
  • 1422 Views
  • 4 replies
  • 0 likes

Superuser Contribution Bluetooth controls do not work since last update

Everything was working well until last update of Spotify, in my car using Bluetooth only not Android Auto, I cannot control (change songs) using the car control.It does work of I go on the app settings, Connect to a Device and enable the check box to...

  • Casual Listener
  • Everything was working well until last update of Spotify, in my car using Bluetooth only not Android Auto, I cannot control (change songs) using the car control. It does work of I go on the app se...
  • Grinkof
  • Visitor
  • 3373 Views
  • 21 replies
  • 1 likes
  • 3373 Views
  • 21 replies
  • 1 likes

Superuser Contribution [Android][Playlists] Please bring back the date scroller in playlists on Android

I recently noticed that Spotify removed the "date scroller" in playlists on Android. Well, they removed it and brought it back briefly and axed it again recently. I find it very useful because I have huge playlists and the scroll bar on the right wou...

  • Newbie
  • I recently noticed that Spotify removed the "date scroller" in playlists on Android. Well, they removed it and brought it back briefly and axed it again recently. I find it very useful because I have...
  • Yan39
  • Visitor
  • 623 Views
  • 5 replies
  • 1 likes
  • Android
    Playlists
  • 623 Views
  • 5 replies
  • 1 likes

Superuser Contribution Very slow response from app

The app keeps being very slow bith offline and online. Takes minutes for a clicked song to play, takes long to search even in my own liked songs and sometimes just never works

  • Visitor
  • The app keeps being very slow bith offline and online. Takes minutes for a clicked song to play, takes long to search even in my own liked songs and sometimes just never works
  • Eni
  • Moderator
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Please increase the song limit, I have reached the 10,000!

I have been using this platform for almost a year now, after reverting from another service. Lately I have reached the song download limit and want to suggest that the song limit needs to go up. We're in 2020 Spotify, at least increase it to 20,000 a...

  • Casual Listener
  • I have been using this platform for almost a year now, after reverting from another service. Lately I have reached the song download limit and want to suggest that the song limit needs to go up.&nbsp...
  • VisualChris
  • Visitor
  • 7345 Views
  • 11 replies
  • 18 likes
  • 000
    10
    limit
  • 7345 Views
  • 11 replies
  • 18 likes

Superuser Contribution Android App Stuck Loading Song

PlanPremiumCountryNZDeviceSamsung Galaxy S21 5GOperating SystemAndroid 14App version8.9.50.552 My Question or IssueI will clarify a few things first: I am connected to Wifi (Internet is running fast, I am able to search google and play videos fine)I ...

  • Casual Listener
  • Plan Premium Country NZ Device Samsung Galaxy S21 5G Operating System Android 14 App version 8.9.50.552   My Question or Issue I will clarify a few things first:  I am connect...
  • Maria
  • Moderator
  • 479 Views
  • 3 replies
  • 0 likes
  • 479 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android phone app, How do I stop or close the player within the Spotify app?

Plan: PremiumCountry: USADevice: Samsung Galaxy S21 Ultra 5GOperating System: Android v11, One UI v3.1 My Question or IssueHow do I close or stop playback completely in the Spotify app? Not just pause it. Pausing it leaves it as an active media event...

  • Casual Listener
  • Plan: Premium Country: USA Device: Samsung Galaxy S21 Ultra 5G Operating System: Android v11, One UI v3.1   My Question or Issue How do I close or stop playback completely in the Spotify a...
  • Eric28650
  • Casual Listener
  • 72987 Views
  • 41 replies
  • 4 likes
  • 72987 Views
  • 41 replies
  • 4 likes

This song has unfinished lyrics

This song Tout ce que je peux by Marc Dupré has unfinished lyrics. Here is the link to this song:https://open.spotify.com/track/6iMUQdLf17KXhMdSJyPpTC?si=jXscxqZQQduZH9RnynRu4QHere are the unfinished lyrics:  What I also notice is that on line number...

Screenshot_20240511-003031_Spotify.jpg Screenshot_20240511-003053_Spotify.jpg Screenshot_20240511-003058_Spotify.jpg Screenshot_20240511-003102_Spotify.jpg
  • Roadie
  • This song Tout ce que je peux by Marc Dupré has unfinished lyrics.  Here is the link to this song: https://open.spotify.com/track/6iMUQdLf17KXhMdSJyPpTC?si=jXscxqZQQduZH9RnynRu4Q Here are the...
  • EthanChai1
  • Roadie
  • 421 Views
  • 2 replies
  • 0 likes
  • 421 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't activate the mini player for video podcast

For the last day I have not been able to activate the mini player for my video podcast By mini player I mean a window to show your video podcast

  • Visitor
  • For the last day I have not been able to activate the mini player for my video podcast By mini player I mean a window to show your video podcast
  • Eni
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Same wrong song when changing playback device

The Spotify Connect just keeps playing the same song since weeks, when I change the playback from PC (outside the local network) to my Google Nest Mini (Google Chromecast). When I change the playback from Android (inside the local network) to my Goog...

  • Casual Listener
  • The Spotify Connect just keeps playing the same song since weeks, when I change the playback from PC (outside the local network) to my Google Nest Mini (Google Chromecast). When I change the playback...
  • Xeranos
  • Casual Listener
  • 785 Views
  • 2 replies
  • 0 likes
  • 785 Views
  • 2 replies
  • 0 likes

Superuser Contribution The app logged me out by itself

PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemOne UI 1.0 (Android Pie) My Question or IssueI have a problem with the app. My player stopped because of Spotify Connect and after I did a force restart, and I opened Spotify, it logged m...

  • Roadie
  • Plan Premium Country Canada Device Samsung Galaxy S8 Operating System One UI 1.0 (Android Pie)   My Question or Issue I have a problem with the app. My player stopped because of Spotif...
  • Yordan
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Very poor sound quality when playing in my car

PlanPremiumCountryUSDeviceSamsung Galaxy S10+Operating SystemAndroid version 9 My Question or IssueI purchased a new 2019 Chevy Colorado over the weekend and when I tried to connect my phone to stream Spotify the sound quality was terrible, hollow an...

  • Visitor
  •   Plan Premium Country US Device Samsung Galaxy S10+ Operating System Android version 9   My Question or Issue I purchased a new 2019 Chevy Colorado over the weekend and when I t...
  • MihailY
  • Moderator
  • 13893 Views
  • 9 replies
  • 3 likes
  • 13893 Views
  • 9 replies
  • 3 likes

Superuser Contribution Songs Removed from Queue Keep Coming Back

Spoiler (Highlight to read) PlanPremiumCountryIrelandDeviceHuawei P30 LiteOperating SystemAndroid 10 My Question or IssueEvery time I try to remove songs from my queue, they keep returning. If I try to change the order that the songs play in, my chan...

  • Casual Listener
  •   Plan Premium Country Ireland Device Huawei P30 Lite Operating System Android 10   My Question or Issue Every time I try to remove songs from my queue, they keep returning. If I...
  • TheNiño33
  • Newbie
  • 3060 Views
  • 9 replies
  • 5 likes
  • 3060 Views
  • 9 replies
  • 5 likes

Alarm playlist

I use the clock app for my alarm clock and I used to be able to click on the playlist and hear a song and that song would stay as the song for the alarm for the next morning. For some reason now, my phone doesn't do that and it goes to a random sing ...

  • Visitor
  • I use the clock app for my alarm clock and I used to be able to click on the playlist and hear a song and that song would stay as the song for the alarm for the next morning. For some reason now, my ...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Progress bar not working

PlanFreeCountry DeviceSamsung M13Operating SystemAndroid 12 My Question or IssueThere is no slider on the progress bar while I am listening to a song to adjust the time, I just have to listen to the song from start to finish. This problem only occurs...

  • Visitor
  • Plan Free Country   Device Samsung M13 Operating System Android 12    My Question or Issue There is no slider on the progress bar while I am listening to a song to adjust the...
  • Not applicable
  • 16714 Views
  • 31 replies
  • 3 likes
  • 16714 Views
  • 31 replies
  • 3 likes