Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46443 Views
  • 66 replies
  • 25 likes
  • 46443 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879734 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879734 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26836 Views
  • 4 replies
  • 0 likes
  • 26836 Views
  • 4 replies
  • 0 likes

Superuser Contribution Songs don't play

I have Spotify for 3 years now and love it. But recently when switching to the next song audio stops. The song itself is playing but there is no audio. The volume doesn't change, thats not the problem. I have the newest update. When closing the app a...

  • Casual Listener
  • I have Spotify for 3 years now and love it. But recently when switching to the next song audio stops. The song itself is playing but there is no audio. The volume doesn't change, thats not the proble...
  • Ivelina
  • Moderator
  • 582 Views
  • 3 replies
  • 1 likes
  • 582 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution 'Add to Playlist' - playlist order is random

PremiumCountry Germany Device(Samsung Galaxy S7)Operating System(Android) My Question or Issue When I listen to a song and I want to add it to my playlists the order of the playlists is completely random.(I think this is like that since approximately...

  • Casual Listener
  • Premium Country Germany   Device (Samsung Galaxy S7) Operating System (Android)   My Question or Issue   When I listen to a song and I want to add it to my playlists the orde...
  • Yo-C
  • Music Fan
  • 8731 Views
  • 27 replies
  • 13 likes
  • 8731 Views
  • 27 replies
  • 13 likes

Superuser Contribution Playlist order since update

PlanPremiumCountry Sweden DeviceOperating System(Android) My Question or IssueThe new way of ordering playlists has made making playlists impossible for me. I have hundreds of playlists and it's hard to find the ones you want because spotify randomly...

  • Casual Listener
  • Plan Premium Country  Sweden   Device Operating System (Android)   My Question or Issue The new way of ordering playlists has made making playlists impossible for me. I hav...
  • Yo-C
  • Music Fan
  • 8547 Views
  • 63 replies
  • 55 likes
  • 8547 Views
  • 63 replies
  • 55 likes

Superuser Contribution Spotify Notification always showing Album Cover from previous Song

PlanPremium CountrySwitzerland DeviceRedmi Note 11 Pro Operating SystemAndroid 12My Question or IssueHi, bascially the subject title says everything. Only had this issue on this phone. Tried reinstalling and deleting data already. Picture or albumcov...

  • Regular
  • Plan Premium   Country Switzerland   Device Redmi Note 11 Pro   Operating System Android 12 My Question or Issue Hi, bascially the subject title says everything. Only h...
  • soumyadeep22
  • Newbie
  • 8419 Views
  • 54 replies
  • 11 likes
  • 8419 Views
  • 54 replies
  • 11 likes

Too many ads

I have a free account but am getting way more ads than I expected. It's about 5 ads for every 2 songs. Sometimes even after just 1 song. This doesn't seem right?Using android app.

  • Visitor
  • I have a free account but am getting way more ads than I expected. It's about 5 ads for every 2 songs. Sometimes even after just 1 song. This doesn't seem right? Using android app.
  • Mitre226644
  • Roadie
  • 498 Views
  • 4 replies
  • 0 likes
  • 498 Views
  • 4 replies
  • 0 likes

Superuser Contribution My app keeps downloading albums that I am not playing

So, I was removing some downloads to free up space on my phone. I removed some downloads for albums to make more space, so that I can redownload albums in the future. But, it redownloads albums that I am not playing. What could that be?      

Screenshot_20240611-060238_Spotify.jpg Screenshot_20240611-060250_Spotify.jpg Screenshot_20240611-060011_Spotify.jpg Screenshot_20240611-060255_Spotify.jpg
  • Roadie
  • So, I was removing some downloads to free up space on my phone. I removed some downloads for albums to make more space, so that I can redownload albums in the future. But, it redownloads albums that ...
  • PeteBest
  • Newbie
  • 406 Views
  • 2 replies
  • 1 likes
  • 406 Views
  • 2 replies
  • 1 likes

Superuser Contribution Not connected to WiFi error when it is

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S24 ultraOperating SystemAndroid 14 My issueI generally keep Spotify locked open (so when I 'close all apps', Spotify music keeps playing). Connected to both 5G and WiFi-6, when I want to quickly sear...

  • Casual Listener
  • Plan Premium Country Netherlands Device Samsung Galaxy S24 ultra Operating System Android 14   My issue I generally keep Spotify locked open (so when I 'close all apps', Spotify music ...
  • Vasil
  • Moderator
  • 543 Views
  • 1 replies
  • 0 likes
  • Connect
  • 543 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps pausing randomly

I've done everything that spotify has recommended. Logged out of every device, reinstalled, cleared chache and it still keeps on pausing. I'm very frustrated because I'm paying 11.99 for an app that doesn't work

  • Visitor
  • I've done everything that spotify has recommended. Logged out of every device, reinstalled, cleared chache and it still keeps on pausing. I'm very frustrated because I'm paying 11.99 for an app that ...
  • Vasil
  • Moderator
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Microphone/speech search missing on android auto

PlanFreeCountryUSA DeviceGoogle Pixel 6AOperating SystemAndroid 14 My Question or IssueI recently had to factory reset my phone and now when I go to search on android auto it only brings up the keyboard and does not have the little microphone to star...

  • Casual Listener
  • Plan Free Country USA   Device Google Pixel 6A Operating System Android 14   My Question or Issue I recently had to factory reset my phone and now when I go to search on android ...
  • Maria
  • Moderator
  • 353 Views
  • 4 replies
  • 0 likes
  • 353 Views
  • 4 replies
  • 0 likes

Superuser Contribution Bluetooth headphones open Spotify when pressing play button.

DeviceHuawei P20 liteOperating SystemAndroid 9 My Question or IssueWhen Bluetooth headphones are connected, pressing the play/pause button will automatically launch and play Spotify even when it's not already open. This is particularly annoying as so...

  • Visitor
  • Device Huawei P20 lite Operating System Android 9   My Question or Issue When Bluetooth headphones are connected, pressing the play/pause button will automatically launch and play Spotify ...
  • HardBloodNelza
  • Newbie
  • 17104 Views
  • 25 replies
  • 7 likes
  • 17104 Views
  • 25 replies
  • 7 likes

Superuser Contribution Unavailable songs

Hi i want to listen to unbreakable from bon jovi but somehow that song is not availible can anyone tell me why?

  • Newbie
  • Hi i want to listen to unbreakable from bon jovi but somehow that song is not availible can anyone tell me why?
  • OscarDC
  • Moderator
  • 798 Views
  • 2 replies
  • 1 likes
  • 798 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Friends Mix not appearing on Android App

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy A54Operating SystemAndroid 13, One UI 5.1My Question or IssueI'm unable to see the Friends Mix playlist on the Android App. It appears fine on the desktop app and website. This is what it shows whe...

Screenshot_20230514_114155_Spotify.jpg
  • Regular
  • Plan Premium Country United Kingdom Device Samsung Galaxy A54 Operating System Android 13, One UI 5.1 My Question or Issue I'm unable to see the Friends Mix playlist on the Android App. It a...
  • zvati
  • Newbie
  • 833 Views
  • 6 replies
  • 1 likes
  • 833 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Spotify what's going on? talk to me, I'm here

Plan"Premium" because in reality it feel like worst than the Free planCountryCanadaDeviceSamsung A50Operating SystemAndroid 11 My Question or IssueWhat's going on? I don't want to judge you but clearly there is a problem. I want to help you and the o...

  • Roadie
  •   Plan "Premium" because in reality it feel like worst than the Free plan Country Canada Device Samsung A50 Operating System Android 11   My Question or Issue What's going on? I ...
  • Rinooni
  • Visitor
  • 1512 Views
  • 15 replies
  • 2 likes
  • 1512 Views
  • 15 replies
  • 2 likes

Superuser Contribution android app background effect in playlists not working properly

PlanPremiumCountrySouth KoreaDeviceGalaxy S23 Ultra, Galaxy tab S9, iPad Pro 12.9 5th genOperating Systemandroid14 (oneui6.1), ios17My Question or IssueThe background effects on the background when you chooze a playlist doesn't seem to appear properl...

  • Newbie
  •   Plan Premium Country South Korea Device Galaxy S23 Ultra, Galaxy tab S9, iPad Pro 12.9 5th gen Operating System android14 (oneui6.1), ios17 My Question or Issue The background effect...
  • OscarDC
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Syncing local files to mobile

PlanPremiumCountryFranceDeviceMobile : Samsung A52 / PC : Dell Latitude Operating SystemAndroid 12 / Windows 10 My Question or IssueHi, Can you please help me?I added some local files (MP3) from my computer to the desktop app. Then I added them to va...

  • Casual Listener
  • Plan Premium Country France Device Mobile : Samsung A52  / PC : Dell Latitude  Operating System Android 12 / Windows 10   My Question or Issue Hi,  Can you please help ...
  • nyjonas
  • Regular
  • 11416 Views
  • 8 replies
  • 1 likes
  • 11416 Views
  • 8 replies
  • 1 likes

Superuser Contribution Song preview / album cover not sharing in Facebook app.

When I share songs from Spotify into Facebook on my phone it doesn't show the song cover in the post. Only the song title and a blank "open spotify" link. It's very similar to the issue "Song preview sharing on Facebook" posted by asandro but the lin...

  • Casual Listener
  • When I share songs from Spotify into Facebook on my phone it doesn't show the song cover in the post. Only the song title and a blank "open spotify" link. It's very similar to the issue "Song preview...
  • Dessi
  • Moderator
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Smart Shuffle

PlanPremiumCountryUSADevicePixel 8 Operating SystemAndroid 14 My Question or Issue Spotify Team, I'm having this issue with Smart Shuffle where, If Smart Shuffle is on when Spotify is launched (left on from previous session), I am not able to play an...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 8  Operating System Android 14   My Question or Issue   Spotify Team,   I'm having this issue with Smart Shuffle where,   ...
  • SquareSynthEnjoyer
  • Casual Listener
  • 261 Views
  • 2 replies
  • 1 likes
  • 261 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify keeps running in the background

Hello,Spotify keeps running in the backgroud even after I close it. The device is Samsung A14.I've disabled everything I can think of but Spotify still runs in the background.Please cold you tell me how I can disable it completely and have it running...

  • Visitor
  • Hello, Spotify keeps running in the backgroud even after I close it. The device is Samsung A14. I've disabled everything I can think of but Spotify still runs in the background. Please cold you te...
  • PR0G4M3R
  • Visitor
  • 12756 Views
  • 9 replies
  • 0 likes
  • 12756 Views
  • 9 replies
  • 0 likes