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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27106 Views
  • 59 replies
  • 23 likes
  • 27106 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870082 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870082 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24682 Views
  • 3 replies
  • 0 likes
  • 24682 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shared links doesn't work

PlanPremiumCountrySwedenDeviceOnePlus NordOperating SystemAndroid 11BrowserChrome, Brave My Question or IssueI've seen other topics here about shared links not working and they've been closed without action, like this one for example: https://communi...

  • Casual Listener
  • Plan Premium Country Sweden Device OnePlus Nord Operating System Android 11 Browser Chrome, Brave   My Question or Issue I've seen other topics here about shared links not working an...
  • I_Poindexter_I
  • Regular
  • 21256 Views
  • 91 replies
  • 18 likes
  • Android
    Share links
  • 21256 Views
  • 91 replies
  • 18 likes

Superuser Contribution Chrome Notification Upon Log In

PlanPremiumCountryUSADeviceSamsung S23 UltraOperating SystemAndroid 14My Question or IssueYesterday, my Spotify on my primary Android phone (S23 Ultra) was starting up on its own and was frustrating me. I decided to reinstall the app and this Chrome ...

  • Newbie
  • Plan Premium Country USA Device Samsung S23 Ultra Operating System Android 14 My Question or Issue Yesterday, my Spotify on my primary Android phone (S23 Ultra) was starting up on its own an...
  • Ivelina
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

I have to manually add each song to Liked Songs to he added to Artist Liked Songs

PlanPremiumCountryPhilippines DeviceSamsung S20Operating SystemAndroid Oreo My Question or IssueDo you really have to manually like each song from an album to be added to the Arrist Page Liked Songs? There's no option on the album to add all of it to...

  • Newbie
  • Plan Premium Country Philippines  Device Samsung S20 Operating System Android Oreo   My Question or Issue Do you really have to manually like each song from an album to be ad...
  • Amayy
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Music not playing while on offline mode

PlanPremiumCountrySouth Africa DeviceSamsung Galaxy S8Operating SystemAndroid Pie My Question or IssueI have downloaded songs and playlists offline use but when I play on offline mode the same downloaded music it won't play until I deactivate offline...

  • Regular
  •   Plan Premium Country South Africa  Device Samsung Galaxy S8 Operating System Android Pie   My Question or Issue I have downloaded songs and playlists offline use but when ...
  • Bobd57
  • Casual Listener
  • 246667 Views
  • 43 replies
  • 0 likes
  • 246667 Views
  • 43 replies
  • 0 likes

Superuser Contribution how to turn off this spotify connect popup?

so there's this annoying notification at the bottom of my screen that says "[device name] is available" and it's popping up constantly which is incredibly annoying because i don't want to use spotify connect and the device popping up isn't even mine....

  • Visitor
  • so there's this annoying notification at the bottom of my screen that says "[device name] is available" and it's popping up constantly which is incredibly annoying because i don't want to use spotify...
  • Happablap
  • Casual Listener
  • 3126 Views
  • 10 replies
  • 5 likes
  • 3126 Views
  • 10 replies
  • 5 likes

Solved!!Superuser Contribution Spotify switches from Android Auto to Android Automotive - annoying

PlanPremiumCountryDenmarkDeviceSamsung Galaxy S20 FE + Renault Megane Etech (with Android Automotive)Operating SystemAndroid + Android Automotive My Question or IssueIn this car I have Spotify on infotainment-screen in 2 ways:1) android auto - connec...

  • Casual Listener
  • Plan Premium Country Denmark Device Samsung Galaxy S20 FE + Renault Megane Etech (with Android Automotive) Operating System Android + Android Automotive   My Question or Issue In this ...
  • mistermester
  • Casual Listener
  • 247 Views
  • 4 replies
  • 0 likes
  • 247 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Android - Add Playlist to Home Screen, feature has gone missing?

PlanPremiumCountryUKDeviceMoto G31Operating SystemAndroid 11 My Question or IssueI can no longer add a playlist to the home screen. However, existing links on my home screen still work. When I click on the "three dots" option on a playlist the "add t...

  • Regular
  •   Plan Premium Country UK Device Moto G31 Operating System Android 11   My Question or Issue I can no longer add a playlist to the home screen. However, existing links on my home...
  • 2ucookie
  • Newbie
  • 55977 Views
  • 94 replies
  • 57 likes
  • 55977 Views
  • 94 replies
  • 57 likes

Superuser Contribution Can't see speakers on my wifi network

I can't see any speakers on my home WiFi on my new Samsung Galaxy Flip 5. Other devices (Samsung/Android, iOS and Web) can all connect OK and can also see the Flip5 on the network. But it can't see them.I have followed all the suggested remedies - co...

  • Visitor
  • I can't see any speakers on my home WiFi on my new Samsung Galaxy Flip 5. Other devices (Samsung/Android, iOS and Web) can all connect OK and can also see the Flip5 on the network. But it can't see...
  • OscarDC
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn't respond to voice control in Android Automotive

PlanPersists in both Free and Family Premium CountryUSA DevicePolestar 2Operating SystemAndroid Automotive OS, persists in both v10 (Polestar v1.9) and v11 (Polestar v2.0) My Question or IssueSince the latest version of the Spotify app was upgraded, ...

  • Regular
  • Plan Persists in both Free and Family Premium   Country USA   Device Polestar 2 Operating System Android Automotive OS, persists in both v10 (Polestar v1.9) and v11 (Polestar v2.0)...
  • gdaviletti
  • Newbie
  • 1433 Views
  • 9 replies
  • 1 likes
  • 1433 Views
  • 9 replies
  • 1 likes

Solved!!Superuser Contribution Playlist order different on app than on my computer

PlanPremiumCountryUSADeviceSamsung Galaxy 10Operating SystemWindows 7 My Question or IssueI'm getting married in a few months. My fiance and I have gathered all the songs we wish to play. Took days to go though and set the playlist up so that the son...

  • Regular
  • Plan Premium Country USA Device Samsung Galaxy 10 Operating System Windows 7   My Question or Issue I'm getting married in a few months. My fiance and I have gathered all the songs we ...
  • Joan
  • Moderator
  • 5186 Views
  • 11 replies
  • 0 likes
  • 5186 Views
  • 11 replies
  • 0 likes

Superuser Contribution Android widget forgets which song it played after pausing

PlanPremiumCountryCanadaDevicePixel 4a & LG G6Operating SystemAndroid 10, Android 11 My Question or IssueThe Spotify widget seems to forget that it was playing a song if I pause and go do something else with my phone. After I come back to my homescre...

  • Casual Listener
  • Plan Premium Country Canada Device Pixel 4a & LG G6 Operating System Android 10, Android 11   My Question or Issue The Spotify widget seems to forget that it was playing a song if ...
  • De_Gilbert
  • Newbie
  • 4701 Views
  • 49 replies
  • 4 likes
  • Android
    forgets
    stops
    Widget
  • 4701 Views
  • 49 replies
  • 4 likes

Superuser Contribution Using Family Subscription with Android MP3 Player

Hello,I have a Family Premium membership to Spotify.My kids got this Android-based MP3 player for christmas:https://www.amazon.de/dp/B0BWHK3V9S Now we want to join the Family account with the devices but there seems to be no way to do this from withi...

  • Casual Listener
  • Hello, I have a Family Premium membership to Spotify. My kids got this Android-based MP3 player for christmas: https://www.amazon.de/dp/B0BWHK3V9S   Now we want to join the Family account w...
  • stefan1971
  • Casual Listener
  • 118 Views
  • 2 replies
  • 0 likes
  • 118 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify crashes after restarting my phone

PlanFreeCountryCzech RepublicDeviceSamsung A54 5GOperating SystemAndroid 14 (Or One UI 6) My Question or IssueHere im providing a showcase of the issue

  • Casual Listener
  • Plan Free Country Czech Republic Device Samsung A54 5G Operating System Android 14 (Or One UI 6)   My Question or Issue Here im providing a showcase of the issue 
  • lnxm
  • Casual Listener
  • 121 Views
  • 2 replies
  • 0 likes
  • 121 Views
  • 2 replies
  • 0 likes

Superuser Contribution Songs pause on Android Auto

PlanPremiumCountryUSDevicePixel 8, Pixel 7, Pixel 7aOperating SystemAndroid 13 and Android 14 My Question or IssueWhen requesting music from Spotify using Android Auto in a 2022 Toyota 4Runner with the Entune 2.0 factory head unit, Spotify pauses the...

  • Regular
  • Plan Premium Country US Device Pixel 8, Pixel 7, Pixel 7a Operating System Android 13 and Android 14   My Question or Issue When requesting music from Spotify using Android Auto in a 2...
  • TalShar
  • Casual Listener
  • 741 Views
  • 16 replies
  • 1 likes
  • android auto
    Toyota
  • 741 Views
  • 16 replies
  • 1 likes

Solved!!Superuser Contribution You are currently set to offline error

PlanFamily Premium DevicePoco X3 NFC (Surya)Operating SystemAndroid 11 My Question or IssueI've been getting the well known "You are currently set to offline" error. Once every x days I can login anyways but then all songs are greyed out or are playa...

  • Regular
  • Plan Family Premium   Device Poco X3 NFC (Surya) Operating System Android 11   My Question or Issue I've been getting the well known "You are currently set to offline" error. Once ...
  • kahshmick
  • Casual Listener
  • 14397 Views
  • 12 replies
  • 1 likes
  • 14397 Views
  • 12 replies
  • 1 likes

Superuser Contribution Poor audio volume using Android Auto and Spotify

Hi, I use my Andoid phone in my car via Android Auto Google Pixel 3aXLAndrid version 9Spotify version 8.5.17.676 Vauxhall Astra - Unit R4.0 HW version: E2SW versiom: IP25.1.1(1.25.1.10)AIPL version: 1.0.0.0 The volume on Spotify is very low. Other mu...

  • Casual Listener
  • Hi,   I use my Andoid phone in my car via Android Auto   Google Pixel 3aXL Andrid version 9 Spotify version 8.5.17.676   Vauxhall Astra -  Unit R4.0  HW versio...
  • BigTuna40
  • Regular
  • 13604 Views
  • 19 replies
  • 4 likes
  • 13604 Views
  • 19 replies
  • 4 likes

Werbung schon nach kurzer Zeit obwohl halbe Stunde Werbefrei sein sollte?

Hallo Spotify User,ich habe grundsätzlich kein Problem, wenn Werbung (leise!) dudelt. Im Radio ist es bei den Privaten nicht anders. Zitat Spotify: "genieße 30 Minuten Musik ohne Unterbrechung"!Bei mir (verschiedene Geräte) kommt aber Werbung fast im...

  • Casual Listener
  • Hallo Spotify User, ich habe grundsätzlich kein Problem, wenn Werbung (leise!) dudelt. Im Radio ist es bei den Privaten nicht anders. Zitat Spotify: "genieße 30 Minuten Musik ohne Unterbrechung"! ...
  • Klabusterbär
  • Newbie
  • 9948 Views
  • 2 replies
  • 7 likes
  • Android
    Commercial
    free account
    freetime
    Windows 10
  • 9948 Views
  • 2 replies
  • 7 likes

Solved!!Superuser Contribution I cannot set the song I want as my alarm or if I can the song file changes

I have an android phone and use the clock app as my alarm clock. Today I tried to add a new alarm and make the alarm tone a song instead and I couldn't search for a song from the clock app. So I went into Spotify, found the song, added it to my liked...

  • Casual Listener
  • I have an android phone and use the clock app as my alarm clock. Today I tried to add a new alarm and make the alarm tone a song instead and I couldn't search for a song from the clock app. So I went...
  • bgthinks
  • Casual Listener
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

Superuser Contribution Disable concert banner and duo popups I get every week

PlanPremiumCountryFranceDeviceNothing Phone 1Operating SystemAndroid 13 My Question or IssueEvery week I get a banner on the top of the app, letting me know there is a concert for a specific artist in 2024. It's the same ad every week.Also, I get pop...

  • Regular
  • Plan Premium Country France Device Nothing Phone 1 Operating System Android 13   My Question or Issue Every week I get a banner on the top of the app, letting me know there is a concer...
  • djkdjkdjk3
  • Newbie
  • 585 Views
  • 9 replies
  • 8 likes
  • 585 Views
  • 9 replies
  • 8 likes