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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5400 Views

0 replies

6 likes

  • 5400 Views
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  • 6 likes

Superuser Contribution Recover previously downloaded songs from SD card

Hi, I had a phone with a SD card and Spotify, downloaded all my music to the SD card because I changed the location of the music. The phone broke so I took the SD card to a new phone, connected to the same account and selected the SD card as the stor...

Casual Listener

Hi, I had a phone with a SD card and Spotify, downloaded all my music to the SD card because I changed the location of the music. The phone broke so I took the SD card to a new phone, connected to th...

Alexandre_1a

Casual Listener

301 Views

2 replies

0 likes

  • 301 Views
  • 2 replies
  • 0 likes

Superuser Contribution Stuttering on Chromecast device

PlanPremiumCountryHungaryDeviceChromecast HDOperating SystemAndroid My Question or IssueAbout a month ago my spotify application started to stutter randomly on my Chromecast device, I'm convinced that problem is only with the application, my internet...

Casual Listener

Plan Premium Country Hungary Device Chromecast HD Operating System Android   My Question or Issue About a month ago my spotify application started to stutter randomly on my Chromecast ...

baratella2

Casual Listener

1264 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Solved!!Superuser Contribution You're still connected . . .

How do i stop this notification popping up every time i silence it. I control my music using my phone, so closing the app isn't a solution. I'm fully aware I'm listening on another device because that's my intent.

Casual Listener

How do i stop this notification popping up every time i silence it. I control my music using my phone, so closing the app isn't a solution. I'm fully aware I'm listening on another device because tha...

kptjrn

Casual Listener

525 Views

3 replies

2 likes

  • 525 Views
  • 3 replies
  • 2 likes

Superuser Contribution Playback removed content causing high mobile usage

After I remove podcast it plays offline automatically after downloaded podcast causing high mobile uesage

Newbie

After I remove podcast it plays offline automatically after downloaded podcast causing high mobile uesage

alonebag

Newbie

392 Views

3 replies

0 likes

  • 392 Views
  • 3 replies
  • 0 likes

Where is my money

Please confirm my payment

Visitor

Please confirm my payment

Maxim

Spotify Star

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant turn off widget when listen music on pc

PlanPremiumCountryHungaryDevice(Poco F3)Operating System(Xiaomi HyperOS) My Question or IssueWhen i play music on my PC, I see an annoying widget on my phone lockscreen. Can't turn it off.

Casual Listener

Plan Premium Country Hungary Device (Poco F3) Operating System (Xiaomi HyperOS)   My Question or Issue When i play music on my PC, I see an annoying widget on my phone lockscreen. Can'...

Yeti419Hun

Casual Listener

656 Views

3 replies

0 likes

Android
lockscreen
PC
Widget
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Superuser Contribution Swiping a track to queue it immediately after playing skips current song

On Android - App Version: 8.9.94.470When I play a song then immediately swipe to queue a track right it skips the current playing song and starts playing the queued track

Casual Listener

On Android - App Version: 8.9.94.470 When I play a song then immediately swipe to queue a track right it skips the current playing song and starts playing the queued track

Eni

Moderator

204 Views

1 replies

0 likes

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Superuser Contribution My phone keeps restarting whenever i listen to songs from spotify.

It started 2 days ago and it still hasn't stopped. The phone samsung a52s 5g just goes blank and restarts on its own if i have spotify running on the background. I brought the premium and its still happening please help.

Visitor

It started 2 days ago and it still hasn't stopped. The phone samsung a52s 5g just goes blank and restarts on its own if i have spotify running on the background. I brought the premium and its still h...

MihailY

Moderator

465 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Solved!!Superuser Contribution saved songs disappearing from liked songs

This looks to be coming from songs from albums, I've hit "add to library" but only a couple show up, and some of my old songs has disapeared from my liked songs, but are showing up as download when I open the album.

Casual Listener

This looks to be coming from songs from albums, I've hit "add to library" but only a couple show up, and some of my old songs has disapeared from my liked songs, but are showing up as download when I...

OscarDC

Moderator

714 Views

3 replies

0 likes

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Superuser Contribution Audio stops working when switching apps

So Im currently having a rather weird bug (?) with my Spotify lately.When listening to Music on my Phone (Pixel 7, all current updates) and I switch to a different App like Instagram or youtube (or really any app that can play audio) while my Spotify...

Visitor

So Im currently having a rather weird bug (?) with my Spotify lately. When listening to Music on my Phone (Pixel 7, all current updates) and I switch to a different App like Instagram or youtube (...

OscarDC

Moderator

539 Views

1 replies

0 likes

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Superuser Contribution music starts to play again after I hit pause

Hi, when I am done with the app, I pause whatever song it's currently on. I leave the app (but I don't log out) and I clear all notifications for it, on my cellphone (I have an Android). It happens a lot where, when I check my phone later, I see that...

Visitor

Hi, when I am done with the app, I pause whatever song it's currently on. I leave the app (but I don't log out) and I clear all notifications for it, on my cellphone (I have an Android). It happens...

Novy

Moderator

411 Views

1 replies

0 likes

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Superuser Contribution Why are the songs on my spotify not playing?

All songs on my spotify are not playing. If i search for a song and tap on it, it says "you discovered a premuim feature". And all my Playlists say "your songs will appear here" yet in the top left it has almost 300. songs

Visitor

All songs on my spotify are not playing. If i search for a song and tap on it, it says "you discovered a premuim feature". And all my Playlists say "your songs will appear here" yet in the top left i...

OscarDC

Moderator

325 Views

1 replies

0 likes

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  • 1 replies
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Spotify Android phone App gets stuck on a black ad

PlanFree/PremiumCountrymalaysia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)android phone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify app will not allow me to play anything. Everytime I try, a b...

Newbie

Plan Free/Premium Country malaysia   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)android phone  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   ...

174 Views

0 replies

0 likes

Account
Free
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Superuser Contribution Missing Spotify Controls in Notification Panel

Missing Spotify Controls in Notification Panel Issue Description: The media controls for Spotify are missing from the notification panel (media player section). The controls used to appear correctly, but now they don’t show up for Spotify. Other musi...

Regular

Missing Spotify Controls in Notification Panel   Issue Description:   The media controls for Spotify are missing from the notification panel (media player section). The controls used to...

Hattifnatti

Newbie

1004 Views

5 replies

0 likes

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Superuser Contribution Strange device in spotify connect

PlanPremiumCountryGermanyDeviceAll devicesOperating SystemAndroid, Windows 11, Chrome Browser I see a strange device in Spotify Connect, and I can’t delete it. At one point, I played something on it, and it started playing on my Echo Dot in the livin...

Newbie

Plan Premium Country Germany Device All devices Operating System Android, Windows 11, Chrome Browser   I see a strange device in Spotify Connect, and I can’t delete it. At one point, I ...

Eni

Moderator

251 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution A song I added to my playlist can be played on pc nut not on my phone

Spotify PremiumCountry Romania DeviceSamsung Galaxy ZFold 5Operating SystemAndroid 14 My Question or IssueI added a song to my playlist, and can listen to it on pc, but on my phone, it's greyed out and I can't play it. I can play it normally by searc...

Visitor

     Spotify Premium Country  Romania   Device Samsung Galaxy ZFold 5 Operating System Android 14   My Question or Issue I added a song to my playlist, and c...

Joan

Moderator

143 Views

1 replies

0 likes

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Superuser Contribution Scroll bar inaccessible at top of liked songs menu

DevicePixel 9 pro foldOperating System(Android 15) My Question or Issue The scroll bar overlaps with the play icon (top right of screenshot) on higher resolution screens so you can't scroll using the scroll bar until the scroll bar clears the play bu...

Newbie

  Device Pixel 9 pro fold Operating System (Android 15)   My Question or Issue   The scroll bar overlaps with the play icon (top right of screenshot) on higher resolution scree...

Yordan

Moderator

249 Views

1 replies

1 likes

  • 249 Views
  • 1 replies
  • 1 likes

Artist is dissappearing

PlanPremium duoCountryUsaDeviceMoto stylus 5g Operating SystemAndroid 12 My Question or Issue: what has happened to Emilie Autumn her albums are beginning to disappear I'm looking for enchant in particular

Casual Listener

  Plan Premium duo Country Usa Device Moto stylus 5g  Operating System Android 12   My Question or Issue: what has happened to Emilie Autumn her albums are beginning to disap...

ribezaz

Spotify Star

461 Views

3 replies

1 likes

  • 461 Views
  • 3 replies
  • 1 likes