Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Lucien_
  • Visitor
  • 14666 Views
  • 54 replies
  • 17 likes
  • 14666 Views
  • 54 replies
  • 17 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864546 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864546 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23307 Views
  • 3 replies
  • 0 likes
  • 23307 Views
  • 3 replies
  • 0 likes

Lyrics could not load for this song

Facing this problem for most of the songs, in India

  • Visitor
  • Facing this problem for most of the songs, in India
  • mauve_minnow
  • Rising Star 1
  • 160 Views
  • 1 replies
  • 2 likes
  • 160 Views
  • 1 replies
  • 2 likes

Superuser Contribution Lag Issue in Spotify App

Dear Spotify Support Team, I hope this message finds you well. I have been experiencing some frustrating lag issues while using the Spotify app recently, and I wanted to bring this to your attention in the hope that it can be resolved. The lag issue ...

  • Visitor
  •     Dear Spotify Support Team,   I hope this message finds you well. I have been experiencing some frustrating lag issues while using the Spotify app recently, and I wanted to bri...
  • Elena
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unreasonable battery drain on Pixel 3a

PlanPremium CountryUS DeviceGoogle Pixel 3a Operating SystemAndroid 12Google play system update from august 1st 2022Security update from may 5th 2022Build number SP2A.220505.008 My Question or IssueSpotify is using a massive amount of battery and cau...

Screenshot_20220920-181441.png
  • Regular
  • Plan Premium   Country US   Device Google Pixel 3a    Operating System Android 12 Google play system update from august 1st 2022 Security update from may 5th 2022 Bui...
  • sekhonp01
  • Casual Listener
  • 1135 Views
  • 8 replies
  • 0 likes
  • Android
    Android 12
    battery
    Google Pixel
  • 1135 Views
  • 8 replies
  • 0 likes

notification icon Android gone

Why has the notification bell icon on the Android app disappeared? How can I get it back?

  • Visitor
  • Why has the notification bell icon on the Android app disappeared? How can I get it back?
  • vaajy
  • Roadie
  • 270 Views
  • 3 replies
  • 1 likes
  • 270 Views
  • 3 replies
  • 1 likes

Superuser Contribution Why can't I change the order of my songs in my playlist

I can't change the order of my songs in my playlist there's no filter button every time I click the edit playlist it only shows up to change the picture never the songs nothing is working I've looked at other solution and everytime I see someone say ...

  • Visitor
  • I can't change the order of my songs in my playlist there's no filter button every time I click the edit playlist it only shows up to change the picture never the songs nothing is working I've looked...
  • geoffreyhale
  • Casual Listener
  • 28088 Views
  • 7 replies
  • 0 likes
  • 28088 Views
  • 7 replies
  • 0 likes

Eu tenho um plano duo Premium mas mudei p família Premium, como faço agora?

Como eu faço p mudar o plano duo Premium p o família Premium? Eu fiz a mudança mas acho q ficou ativo os 2 planos como cancelo o duo?

  • Visitor
  • Como eu faço p mudar o plano duo Premium p o família Premium? Eu fiz a mudança mas acho q ficou ativo os 2 planos como cancelo o duo?
  • Bittencourt
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Lyrics on android

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryIndonesiaDeviceSamsung Galaxy A33Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Indonesia Device Samsung Galaxy A33 Operating ...
  • mauve_minnow
  • Rising Star 1
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Superuser Contribution Improving the "Enhance" feature on playlists

Greetings Spotify team! As I was using the enhance feature for my playlist with so many songs, I noticed that when I want to add/remove the suggested song, it took me a long time to find that song and it seem to bug me. I know I should be using my ey...

  • Casual Listener
  • Greetings Spotify team!    As I was using the enhance feature for my playlist with so many songs, I noticed that when I want to add/remove the suggested song, it took me a long time to fi...
  • Joan
  • Moderator
  • 112 Views
  • 3 replies
  • 2 likes
  • 112 Views
  • 3 replies
  • 2 likes

Superuser Contribution NOT WORKING: Add the same song to multiple playlists simultaneously

PlanPremiumCountry Device(Samsung Galaxy S23)Operating System(Android) My Question or IssueThis feature was live for just a short time on my S23 but has now dissappeared. Why? BRING IT BACK! WE'VE BEEN WAITING FOR YEARS FOR IT

  • Newbie
  • Plan Premium Country   Device (Samsung Galaxy S23) Operating System (Android)   My Question or Issue This feature was live for just a short time on my S23 but has now dissappeared...
  • Yordan
  • Moderator
  • 114 Views
  • 2 replies
  • 0 likes
  • 114 Views
  • 2 replies
  • 0 likes

Superuser Contribution Autoplay not working

PlanPremiumDeviceSamsung Galaxy a52sOperating SystemAndroid My Question or IssueAutoplay doesn't work, have tried all the fixes on here and on google but none work.It worked fine on my old iphone and every other deviceYes autoplay is turned on

  • Casual Listener
  • Plan Premium Device Samsung Galaxy a52s Operating System Android   My Question or Issue Autoplay doesn't work, have tried all the fixes on here and on google but none work. It worked fi...
  • Krish_bhatt
  • Newbie
  • 15219 Views
  • 78 replies
  • 3 likes
  • autoplay
    Help
  • 15219 Views
  • 78 replies
  • 3 likes

Artist list empty and song tab disappeared

After update to 8.4.95.785, my artist list is empty save a few artists I was following, and the songs tab on the mobile app have disappeared. I primarily listen to the albums and songs I've saved by browsing artists, so this is frustrating. Has anyon...

  • Visitor
  • After update to 8.4.95.785, my artist list is empty save a few artists I was following, and the songs tab on the mobile app have disappeared. I primarily listen to the albums and songs I've saved by ...
  • shima_sulaiman
  • Visitor
  • 4765 Views
  • 15 replies
  • 27 likes
  • 4765 Views
  • 15 replies
  • 27 likes

Superuser Contribution Liked songs disappear, error message comes up saying 'something went wrong'

PlanPremiumCountryJersey (UK)DeviceLGOperating SystemAndroid My Question or IssueWhen I click on my liked songs, it will randomly come up with an error message saying 'something went wrong' and the songs have disappeared. Restarting the app and signi...

  • Visitor
  • Plan Premium Country Jersey (UK) Device LG Operating System Android   My Question or Issue When I click on my liked songs, it will randomly come up with an error message saying 'someth...
  • Not applicable
  • 113 Views
  • 2 replies
  • 0 likes
  • 113 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android][Search] Voice Search on Spotify Busqueda por voz

Since there is no option on search for a tittle or artist in Spotify app, there is a way, I think that most of the common keyboards have the microphone option for voice dictation, but in My case on a Samsung device with the samsung keyboard was not a...

  • Casual Listener
  • Since there is no option on search for a tittle or artist in Spotify app, there is a way, I think that most of the common keyboards have the microphone option for voice dictation, but in My case on a...
  • RocioO1
  • Casual Listener
  • 995 Views
  • 3 replies
  • 1 likes
  • Android
    Search
  • 995 Views
  • 3 replies
  • 1 likes

The lyrics for songs aren't showing up.

Every song I try to listen to doesn't display the lyrics. Any fixes?

  • Visitor
  • Every song I try to listen to doesn't display the lyrics. Any fixes?
  • mauve_minnow
  • Rising Star 1
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Disable autoplay on Android auto

Hi all,How on earth can I disable autostart whilst using Android Auto. Once it connects to Bluetooth it consistently won't turn off. I can imagine it's very distracting and certainly makes driving more hazodous. Thanks

  • Casual Listener
  • Hi all, How on earth can I disable autostart whilst using Android Auto. Once it connects to Bluetooth it consistently won't turn off. I can imagine it's very distracting and certainly makes driving ...
  • Hark2002
  • Visitor
  • 25630 Views
  • 18 replies
  • 2 likes
  • 25630 Views
  • 18 replies
  • 2 likes

Superuser Contribution Shuffle is bugged, stuck on Smart Shuffle and only plays songs in one genre

Recently I had listened to a lot of metal music. However, this genre only represents a portion of my Liked Songs, which is a lot more diverse.Since a day or two ago, every time I try to play my Liked Songs on shuffle, Spotify will ONLY play songs in ...

  • Visitor
  • Recently I had listened to a lot of metal music. However, this genre only represents a portion of my Liked Songs, which is a lot more diverse. Since a day or two ago, every time I try to play my L...
  • OscarDC
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Video Slow and Flickering on Android TV

PlanPremiumCountryCanadaDeviceTCL Android TVOperating SystemAndroid TV My Question or IssueWhen trying to play videos in Spotify on my Android TV, the video is really slow, choppy, and flickers to black continuously. I have restarted the TV as well a...

  • Regular
  •   Plan Premium Country Canada Device TCL Android TV Operating System Android TV   My Question or Issue When trying to play videos in Spotify on my Android TV, the video is really...
  • AndroidTVappISbad
  • Visitor
  • 10242 Views
  • 43 replies
  • 2 likes
  • 10242 Views
  • 43 replies
  • 2 likes

Superuser Contribution problem with log in

PlanFreeCountryisraelDevicegalaxy a50Operating System My Question or IssueHello. About a month and a half ago, we moved from Germany to Israel. Since then, I have been unable to connect to the Spotify app on my phone. I can connect to it on my comput...

  • Newbie
  •   Plan Free Country israel Device galaxy a50 Operating System   My Question or Issue Hello. About a month and a half ago, we moved from Germany to Israel. Since then, I have been ...
  • Alex
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect available but not working

PlanPremiumCountryUK DeviceSony Xperia XZ PremiumOperating SystemAndroid My Question or IssueUntil yesterday Spotify was working OK, but yesterday I could not connect to my Onkyo amp or Roberts Stream 65i. I reloaded the app and now I see the message...

  • Regular
  • Plan Premium Country UK   Device Sony Xperia XZ Premium Operating System Android   My Question or Issue Until yesterday Spotify was working OK, but yesterday I could not connect ...
  • laurencetampkins
  • Casual Listener
  • 2230 Views
  • 12 replies
  • 1 likes
  • 2230 Views
  • 12 replies
  • 1 likes