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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6044 Views

0 replies

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Solved!!Superuser Contribution Canvas not playing on the Oneplus Open

PlanPremium CountryFrance DeviceOneplus Open CPH2551 Operating SystemOxygen OS 15.0.0.220(EX01) / Android 15 My Question or IssueSo I recently bought the Oneplus Open which is a foldable phone, I did notice that spotify canvas aren't playing, im assu...

Regular

Plan Premium   Country France   Device Oneplus Open CPH2551   Operating System Oxygen OS 15.0.0.220(EX01) / Android 15   My Question or Issue So I recently bought the...

koukou67

Regular

708 Views

2 replies

0 likes

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Superuser Contribution How to put the egg in the bird nest to open my Spotify Playlist in a Bottle

I'm trying to open my Spotify Playlist in a Bottle. I have the bird nest. I've tried all day and night trying to put the egg in the nest, to no avail.

Visitor

I'm trying to open my Spotify Playlist in a Bottle. I have the bird nest. I've tried all day and night trying to put the egg in the nest, to no avail.

TeamD5

Visitor

6776 Views

32 replies

7 likes

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Superuser Contribution One Touch button not working for Google Pixel Buds?

PlanPremiumCountryAustralia Operating SystemAndroid 15 My Question or IssueI own a Pixel Buds Pro and recently the One Touch button on both earphones do not work correctly with Spotify. It doesn't allow me to play, pause, and skip next songs. I alrea...

Newbie

Plan Premium Country Australia  Operating System Android 15   My Question or Issue I own a Pixel Buds Pro and recently the One Touch button on both earphones do not work correctly w...

MihailY

Moderator

965 Views

1 replies

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Superuser Contribution Google Maps dashboard will not appear

When using Google maps my Spotify dashboard that used to pop up on the bottom is no longer appearing. According to my Google maps and Spotify settings, they are linked. I have tried disconnecting and re-linking many times. The instructions on the off...

Visitor

When using Google maps my Spotify dashboard that used to pop up on the bottom is no longer appearing. According to my Google maps and Spotify settings, they are linked. I have tried disconnecting and...

Dessi

Moderator

2209 Views

1 replies

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Superuser Contribution Premium Duo - Plan Manager Devices

None of the below information Hi, I'm the Plan Managar of a Premuim Duo plan. I have my main oho e but have just purchased a dedicated android mp3 player (Fanvace M32) on which I've downloaded Spotify. I've signed into my Premium account but can't li...

Visitor

None of the below information  Hi,   I'm the Plan Managar of a Premuim Duo plan. I have my main oho e but have just purchased a dedicated android mp3 player (Fanvace M32) on which I've d...

Eni

Moderator

277 Views

1 replies

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Superuser Contribution Download or sync stuck on 77 of 98 always

Hello Folks, Every so often Spotify does an update of what I presume is one of my playlists. It always gets stuck on song 77 of 98. It will remain stuck for days if I do not force close Spotify. When I do that it is fine until the next time a sync ha...

Regular

Hello Folks,  Every so often Spotify does an update of what I presume is one of my playlists.  It always gets stuck on song 77 of 98.  It will remain stuck for days if I do not forc...

Ivelina

Moderator

568 Views

3 replies

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Solved!!Superuser Contribution no sound on the air pods pro 2 on wear os

after upgrading my galaxy watch 4 to wear os 5.0 the spotify app doesnt support playing sound to my air pods pro 2

Casual Listener

after upgrading my galaxy watch 4 to wear os 5.0 the spotify app doesnt support playing sound to my air pods pro 2

MihailY

Moderator

1132 Views

7 replies

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Superuser Contribution Spotify Kids account problem to listen simultaneously on innioasis G1 devices

Hello, we are experiencing an issue with Spotify Kids accounts getting mixed up. Let me explain:We gifted two INNIOASIS G1 players to our two children, each with their own Spotify Kids account linked to our family plan. However, when they use them at...

Casual Listener

Hello, we are experiencing an issue with Spotify Kids accounts getting mixed up. Let me explain: We gifted two INNIOASIS G1 players to our two children, each with their own Spotify Kids acc...

AlejaR

Moderator

896 Views

4 replies

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Superuser Contribution Why can't I delete some songs in offline backup?

Hello, I've had this small problem with the offline backup playlist. Some songs are on it but they're from albums I already have downloaded in my library and when I try to remove them from the back they just don't? And then they just skip when they'r...

Newbie

Hello, I've had this small problem with the offline backup playlist. Some songs are on it but they're from albums I already have downloaded in my library and when I try to remove them from the back t...

MihailY

Moderator

553 Views

1 replies

0 likes

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Superuser Contribution Having problems with the app skipping this has happened before can you assi

I tried to listen to music but it keeps skipping or replaying and I clearly there's a problem with that can you please help me with this problem?

Visitor

I tried to listen to music but it keeps skipping or replaying and I clearly there's a problem with that can you please help me with this problem?

Eni

Moderator

191 Views

1 replies

0 likes

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Superuser Contribution No puedo iniciar sesión en mi cuenta, desde android 4.4.2

Hola ya me encontraba usando Spotify en mi equipo con android 4.4.2, fallo la memora SD que tenía instalada en el equipo y tuve que reinstalar la aplicación, después de eso he cambiado de versiones y con ninguna me permite iniciar sesión, es el único...

Visitor

Hola ya me encontraba usando Spotify en mi equipo con android 4.4.2, fallo la memora SD que tenía instalada en el equipo y tuve que reinstalar la aplicación, después de eso he cambiado de versiones y...

Maria

Moderator

431 Views

2 replies

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Superuser Contribution I can't connect headphones

Hello, I have a problem with listening to music through headphones. They just don't connect. Spotify shows that the headphones are connected to the app by the bluetooth, but I can't hear music through the headphones. Plays in the phone booth. What to...

Visitor

Hello, I have a problem with listening to music through headphones. They just don't connect. Spotify shows that the headphones are connected to the app by the bluetooth, but I can't hear music throug...

Vasil

Moderator

307 Views

1 replies

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Shuffle mode requires Google Play Services now?

PlanPremium CountryBrazil DeviceSamsung Galaxy S8 and S23 Ultra Operating SystemAndroid 9 & OneUI 1.0 (S8) / Android 14 & OneUI 6.1 (S23 Ultra) When I click on the shuffle button, either on the current playing track screen, top button on playlist or ...

Newbie

Plan Premium   Country Brazil   Device Samsung Galaxy S8 and S23 Ultra   Operating System Android 9 & OneUI 1.0 (S8) / Android 14 & OneUI 6.1 (S23 Ultra)   Whe...

NiftyNick

Newbie

604 Views

2 replies

2 likes

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Superuser Contribution How do I clear queue on Android!??

I'm computer literate, i promise, but find the Spotify interface among the worst i've ever had to deal with. I'm on Android. If I choose songs to play, when they finish it goes on to start playing recommendations (which i don't want as it means i can...

Visitor

I'm computer literate, i promise, but find the Spotify interface among the worst i've ever had to deal with.   I'm on Android. If I choose songs to play, when they finish it goes on to start p...

oshkoshbob

Casual Listener

1604 Views

2 replies

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Shuffle is on and i cant turn it off

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I turn thus shuffle off, it's on in every playlist I make and I can't seem to turn it ...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How do ...

Amay

Spotify Star

375 Views

1 replies

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Superuser Contribution How can I connect Hitster to spotify Premium?

I tried connecting Hitster to my spotify Premium Account but it only keeps on the 3 dots that show that it's loading and nothing happens even after a longer time period.

Visitor

I tried connecting Hitster to my spotify Premium Account but it only keeps on the 3 dots that show that it's loading and nothing happens even after a longer time period.

MrSteDee

Visitor

8504 Views

12 replies

2 likes

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Superuser Contribution Galaxy Buds3

Hi,Just received my Buds3, connection with my phone is fine. Now i like to listen to music, Spotify reconize my Buds, is saying that im listing via my Buds, but the music is been playing by mij phone. In Settings i dont have the options Media shared ...

Visitor

Hi, Just received my Buds3, connection with my phone is fine. Now i like to listen to music, Spotify reconize my Buds, is saying that im listing via my Buds, but the music is been playing by mij pho...

OscarDC

Moderator

700 Views

1 replies

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