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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41892 Views
  • 65 replies
  • 25 likes
  • 41892 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877694 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877694 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26296 Views
  • 4 replies
  • 0 likes
  • 26296 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Android TV] Adjust quality

Hi ! I have a premium account and on my desktop client I put the quality settings on "High", I did the same on my android phone. I have an android tv which is connected to a very good quality amplifier and speakers.But I can't find how I am supposed ...

  • Newbie
  • Hi !  I have a premium account and on my desktop client I put the quality settings on "High", I did the same on my android phone.  I have an android tv which is connected to a very good q...
  • tripplehelix
  • Newbie
  • 10170 Views
  • 8 replies
  • 3 likes
  • 10170 Views
  • 8 replies
  • 3 likes

Superuser Contribution Spotify isnt playing any songs.

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountry DeviceGalaxy s8Operating System(Android 9 My Question or Issue

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country   Device Galaxy s8 Operating System (Android 9 ...
  • Ivelina
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Now Playing bar missing on Android

The control bar never appears (see screenshot).There is a closed and huge thread relating to vaguely similar issues (but with Samsung phones). I have tried all the suggested steps in that topic, including a clean re-install of the app, to no avail.De...

  • Newbie
  • The control bar never appears (see screenshot). There is a closed and huge thread relating to vaguely similar issues (but with Samsung phones).  I have tried all the suggested steps in that top...
  • MP420NL
  • Casual Listener
  • 4992 Views
  • 23 replies
  • 13 likes
  • 4992 Views
  • 23 replies
  • 13 likes

Solved!! Songs not showing in any playlists (songs only show on artist profiles)

One night all of a sudden, none of the songs were showing in my playlists and all others on the app, and when I try to play a song from any artists profile, it acts as though it is playing but it stays at the 0:00 mark. I am on a Motorola if that hel...

  • Casual Listener
  • One night all of a sudden, none of the songs were showing in my playlists and all others on the app, and when I try to play a song from any artists profile, it acts as though it is playing but it sta...
  • Cataran
  • Casual Listener
  • 195 Views
  • 2 replies
  • 0 likes
  • 195 Views
  • 2 replies
  • 0 likes

Superuser Contribution How other people with free plan can choose any track endlessly from mobile?

With free plan I can choose/skip only some tracks and then I can listen only random tracks Spotify choose for me. How other people I know with free plan can choose any track they want to hear on mobile with no limits?

  • Visitor
  • With free plan I can choose/skip only some tracks and then I can listen only random tracks Spotify choose for me. How other people I know with free plan can choose any track they want to hear on mobi...
  • Joan
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to remove favorite artists?

I've had a Spotify account when I was younger. I used to like an artist, but I don't anymore. I want to remove them from favorite artists but it doesn't seem to be possible. Please help.

  • Visitor
  • I've had a Spotify account when I was younger. I used to like an artist, but I don't anymore. I want to remove them from favorite artists but it doesn't seem to be possible. Please help.
  • nitetrax
  • Music Fan
  • 2209 Views
  • 6 replies
  • 0 likes
  • 2209 Views
  • 6 replies
  • 0 likes

Superuser Contribution Cannot download Spotify app on new Android phone

PlanPremiumCountryItaly DeviceMoto g32 Operating SystemAndroid 12 (I think) My Question or IssueI recently bought a new phone (moto g32, which apparently runs on Android 12), but in the google play store, the Spotify app displays "Your device isn't c...

  • Casual Listener
  • Plan Premium Country Italy  Device Moto g32  Operating System Android 12 (I think)    My Question or Issue I recently bought a new phone (moto g32, which apparently runs...
  • Not applicable
  • 2419 Views
  • 9 replies
  • 0 likes
  • Other
  • 2419 Views
  • 9 replies
  • 0 likes

Solved!! Permanent shuffle since last update.

PlanPremiumCountryUSADeviceGalaxy Tab S7, SM-T870Operating SystemAndroid One UI 5.1 February 2023 Patch My Question or IssueI just performed an update to Spotify this morning to version 8.8.20.54. Now, every playlist is on shuffle. Using the shuffle ...

  • Gig Goer
  •   Plan Premium Country USA Device Galaxy Tab S7, SM-T870 Operating System Android One UI 5.1 February 2023 Patch   My Question or Issue I just performed an update to Spotify this...
  • Pancakecatto
  • Visitor
  • 2957 Views
  • 5 replies
  • 1 likes
  • 2957 Views
  • 5 replies
  • 1 likes

Superuser Contribution Force Spotify app in switzerland in french not in german

My premium subscription is in Switzerland because I live in this country. My problem is that most of the playlists, music suggestions and Podcasts are in German, the major language spoken in Switzerland. But I leave in the French part of the country ...

  • Visitor
  • My premium subscription is in Switzerland because I live in this country. My problem is that most of the playlists, music suggestions and Podcasts are in German, the major language spoken in Switzerl...
  • Not applicable
  • 364 Views
  • 2 replies
  • 2 likes
  • 364 Views
  • 2 replies
  • 2 likes

Superuser Contribution My grid view disappeared in Search

My search results are no longer displaying in a grid format but rather as a list. How can I get grid view back? Is there a way to toggle back and forth between grid and list view that I'm not seeing? Using Android. Please advise. Thanks!

  • Casual Listener
  • My search results are no longer displaying in a grid format but rather as a list. How can I get grid view back? Is there a way to toggle back and forth between grid and list view that I'm not seeing?...
  • Sean_Classic
  • Regular
  • 544 Views
  • 5 replies
  • 0 likes
  • 544 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution AAOS: When fastforward a podcast I can tap the non-visible progress bar

PlanPremiumCountrySwedenDevicePolestar 2Operating SystemAAOS My Question or IssueWhen I use the +10/-10 second buttons the touches can reach the not-visible progress bar which is hidden behind the +/-10 seconds gui element. Either if I repeatedly fas...

  • Casual Listener
  • Plan Premium Country Sweden Device Polestar 2 Operating System AAOS   My Question or Issue When I use the +10/-10 second buttons the touches can reach the not-visible progress bar whic...
  • mtroback
  • Casual Listener
  • 381 Views
  • 6 replies
  • 0 likes
  • AAOS
    bug
  • 381 Views
  • 6 replies
  • 0 likes

Superuser Contribution Shared links doesn't work

PlanPremiumCountrySwedenDeviceOnePlus NordOperating SystemAndroid 11BrowserChrome, Brave My Question or IssueI've seen other topics here about shared links not working and they've been closed without action, like this one for example: https://communi...

  • Casual Listener
  • Plan Premium Country Sweden Device OnePlus Nord Operating System Android 11 Browser Chrome, Brave   My Question or Issue I've seen other topics here about shared links not working an...
  • Batshiitake
  • Casual Listener
  • 28379 Views
  • 93 replies
  • 20 likes
  • Android
    Share links
  • 28379 Views
  • 93 replies
  • 20 likes

Superuser Contribution Dark mode on xiaomi

Work with system dark mode on xiaomi have a some problemsPlanPremiumCountryRussia Device(Xiaomi mi 9t pro)Operating System(Android 10, miui) My Question or Issue 

Screenshot_2020-07-28-11-24-26-307_com.spotify.music.jpg
  • Visitor
  • Work with system dark mode on xiaomi have a some problems Plan Premium Country Russia   Device (Xiaomi mi 9t pro) Operating System (Android 10, miui)   My Question or Issue ...
  • Jimmy86gb
  • Newbie
  • 11622 Views
  • 9 replies
  • 6 likes
  • 11622 Views
  • 9 replies
  • 6 likes

Superuser Contribution Explore is broken

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceSamsung Galaxy A5Operating SystemAndroid 7 My Question or IssueI have noticed a strange problem. It ...

  • Roadie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Slovakia Device Samsung Galaxy A5 Operating System ...
  • AlejaR
  • Moderator
  • 294 Views
  • 4 replies
  • 0 likes
  • 294 Views
  • 4 replies
  • 0 likes

Superuser Contribution Re: View playlists etc. via Bluetooth in my car

Back on my pixel 7 pro ,through Bluetooth it would list the songs in my playlist on my 23 Elantra,however I still had to manually skip to play the song as tapping it on the playlist didn't work. When I upgraded and got a fold 5, I no longer see what'...

  • Visitor
  • Back on my pixel 7 pro ,through Bluetooth it would list the songs in my playlist on my 23 Elantra,however I still had to manually skip to play the song as tapping it on the playlist didn't work. When...
  • Joan
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sonos speakers disappear from Connect until i restart my phone

PlanPremiumCountryUSA DeviceSamsung Galaxy s23+, and replicated issue on s22 Operating SystemAndroid latest My Question or IssueWhen i restart my phone, I am able to use my Sonos speakers via Spotify Connect. After leaving my wifi (eero) and returnin...

  • Casual Listener
  • Plan Premium Country USA   Device Samsung Galaxy s23+, and replicated issue on s22   Operating System Android latest   My Question or Issue When i restart my phone, I am ab...
  • OscarDC
  • Moderator
  • 443 Views
  • 4 replies
  • 1 likes
  • 443 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify loses registration as media player in quick settings (losing control over playback)

EDIT 2024-01-27: microG does track this issue in https://github.com/microg/GmsCore/issues/2118 PlanPremiumCountryGermanyDeviceFairphone 4Operating SystemLineage OS 20 with microG (Build Android 13) My IssueWhen restarting Spotify & playing back music...

  • Casual Listener
  • EDIT 2024-01-27: microG does track this issue in https://github.com/microg/GmsCore/issues/2118   Plan Premium Country Germany Device Fairphone 4 Operating System Lineage OS 20 with micr...
  • alias2
  • Visitor
  • 4786 Views
  • 28 replies
  • 17 likes
  • Android
  • 4786 Views
  • 28 replies
  • 17 likes

AI playlist disappeared

Hi! I have been for the past 2-3 months using the AI playlist, love the feature! But suddenly without any reason it has disappeared from my + icon. What happened? Is there any way I can get it back?I have a Pixel 7APlanPremiumCountrySpainDevice(iPhon...

  • Visitor
  • Hi!  I have been for the past 2-3 months using the AI playlist, love the feature! But suddenly without any reason it has disappeared from my + icon. What happened? Is there any way I can get it...
  • Amayy
  • Spotify Star
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists scrolls up to top everytime I close the app and reopen it

Everytime I close the app or close my phone the playlist will be scrolled back to the top of the list, resulting in me having to scroll down to where I was every time. I have cleared cash storage and reinstalled the app but it didn't help.

  • Regular
  • Everytime I close the app or close my phone the playlist will be scrolled back to the top of the list, resulting in me having to scroll down to where I was every time. I have cleared cash storage and...
  • Novy
  • Moderator
  • 576 Views
  • 12 replies
  • 0 likes
  • 576 Views
  • 12 replies
  • 0 likes