Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
This is an existing issue, but marked as "fixed". I can't comment there, because it's supposedly fixed, but it's not. I have a google pixel 7 with Android 15. Spotify version 9.0.36.697 Whenever i move a song in the queue it gets duplicated to the ne...
This is an existing issue, but marked as "fixed". I can't comment there, because it's supposedly fixed, but it's not. I have a google pixel 7 with Android 15. Spotify version 9.0.36.697 &nb...
Moderator
213 Views
1 replies
0 likes
PlanFreeCountryCanadaDevicePixel 7, Amazon Echo Dot 5th Gen.Operating SystemAndroid 13 My Question or IssueI created an Eagles playlist using Spotify on my phone. When I ask Alexa to play this playlist on Spotify, it plays Eagles radio on Spotify, ra...
Plan Free Country Canada Device Pixel 7, Amazon Echo Dot 5th Gen. Operating System Android 13 My Question or Issue I created an Eagles playlist using Spotify on my phone. When I ask ...
Moderator
16859 Views
39 replies
0 likes
While watching a JRE episode an overlay came up with the Q & A on my Samsung tablet. It won't go away a´d is obscuring the subtitles which is a pain. My dad likes to watch these, but as an elderly person he needs these. On my Phone (also Samsung) it ...
While watching a JRE episode an overlay came up with the Q & A on my Samsung tablet. It won't go away a´d is obscuring the subtitles which is a pain. My dad likes to watch these, but as an elderl...
Moderator
2360 Views
18 replies
0 likes
PlanPremiumCountryNepalDevicePoco F3 Operating SystemA15 running crdroid 11.1 My Question or IssueMy Spotify keep crashing after few days of using it and after crashing its name changes to Event or com.spotify. Clearing cache or clear data wont fix i...
Plan Premium Country Nepal Device Poco F3 Operating System A15 running crdroid 11.1 My Question or Issue My Spotify keep crashing after few days of using it and after c...
Moderator
223 Views
1 replies
0 likes
I've been experiencing the same issue for a while now. Doh!!!
I've been experiencing the same issue for a while now. Doh!!!
Visitor
682 Views
1 replies
0 likes
Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...
Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to acc...
Casual Listener
80936 Views
69 replies
26 likes
PlanPremium DeviceSamsung Galaxy S23Operating SystemAndroid version 14Version 9.0.36.697My Question or IssueMy Spotify app has been so frustrating lately that I consider canceling my subscription. While normally listening to a playlist, app would fre...
Plan Premium Device Samsung Galaxy S23 Operating System Android version 14 Version 9.0.36.697 My Question or Issue My Spotify app has been so frustrating lately that I consider cancel...
Moderator
930 Views
2 replies
0 likes
PlanFreeCountryBrazil DeviceMotorola moto G22 Operating SystemAndroid 12 My Question or IssueThey finished the lite version with the argument that people now have smartphones and more accessible internet... The problem is, even with 4GB of RAM and a ...
Plan Free Country Brazil Device Motorola moto G22 Operating System Android 12 My Question or Issue They finished the lite version with the argument that people now have s...
Regular
1092 Views
9 replies
1 likes
Closes when lock screen
Closes when lock screen
Spotify Star
640 Views
1 replies
0 likes
my spotify playlist shows 325 songs and 8 episodes but there are no episodes when i checked inside.
my spotify playlist shows 325 songs and 8 episodes but there are no episodes when i checked inside.
Spotify Star
216 Views
1 replies
0 likes
I'm a premium member and since yesterday the sound quality has gotten worse. I can tell because I tested it with songs I listen to everyday. How can it be fixed? Thanks
I'm a premium member and since yesterday the sound quality has gotten worse. I can tell because I tested it with songs I listen to everyday. How can it be fixed? Thanks
Newbie
1587 Views
4 replies
0 likes
I recently bought a new vehicle that has android auto. I have downloaded and installed the Spotify app, which generally works fine, with one exception. The “liked songs” playlist just says “loading content”. I’ve let it sit for 30 minutes, and nothin...
I recently bought a new vehicle that has android auto. I have downloaded and installed the Spotify app, which generally works fine, with one exception. The “liked songs” playlist just says “...
Visitor
3583 Views
15 replies
0 likes
I'm starting a new post since I don't seem to be able to reply to the others I have found here. This is a long standing issue that I have patiently been awaiting a fix for, and based on numerous other posts on here I'm not alone. Spotify continues to...
I'm starting a new post since I don't seem to be able to reply to the others I have found here. This is a long standing issue that I have patiently been awaiting a fix for, and based on numerous othe...
Visitor
28395 Views
5 replies
3 likes
PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S20FEOperating SystemAndroid 11 My Question or IssueThe gapless playback function doesn't work on Android. On desktop, you can set the crossfade to 0 seconds, so that way you dont have an awkward ...
Plan Premium Country The Netherlands Device Samsung Galaxy S20FE Operating System Android 11 My Question or Issue The gapless playback function doesn't work on Android. On de...
Not applicable
27820 Views
36 replies
2 likes
PlanPremium (9.0.22.543)CountryUSDeviceOnePlus 12 Operating SystemAndroid 15 My Question or IssueWireless AA on a 2025 Mercedes with latest updates.Spotify audio will randomly stop, while progress bar continues on. The audio will recover if I hit pau...
Plan Premium (9.0.22.543) Country US Device OnePlus 12 Operating System Android 15 My Question or Issue Wireless AA on a 2025 Mercedes with latest updates. Spotify audio will ...
Casual Listener
499 Views
2 replies
0 likes
after upgrading my galaxy watch 4 to wear os 5.0 the spotify app doesnt support playing sound to my air pods pro 2
after upgrading my galaxy watch 4 to wear os 5.0 the spotify app doesnt support playing sound to my air pods pro 2
Moderator
1001 Views
7 replies
0 likes
Whenever I set my alarm to a Spotify playlist/album, it only plays the second song on that playlist/album and with singles it doesn't work because there isn't a second song after that, please fix it.
Whenever I set my alarm to a Spotify playlist/album, it only plays the second song on that playlist/album and with singles it doesn't work because there isn't a second song after that, please fix it.
Moderator
265 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy 8+Operating SystemAndroid Oreo My Question or IssueThis seems like a trivial thing, and I'm sorry to bother the community about it but I can't figure it out. I looked around in here but all of the posts were ...
Plan Premium Country USA Device Samsung Galaxy 8+ Operating System Android Oreo My Question or Issue This seems like a trivial thing, and I'm sorry to bother the communi...
Visitor
31205 Views
18 replies
5 likes
I am a Premium member using an Android phone. I used to be able to select any song from any artist or playlist. That is now no longer an option. Literally one day it was working and the next it was not. I have logged out and back in, made sure the ap...
I am a Premium member using an Android phone. I used to be able to select any song from any artist or playlist. That is now no longer an option. Literally one day it was working and the next it was n...
Moderator
14332 Views
14 replies
0 likes
When playing a song, if you have a rectangular screen device such as S24 Ultra or similar ones to that, the corners are rounded off. Which isn't the case with devices like that. It looks really bad that way. Please fix it. PlanPremium DeviceSamsung G...
When playing a song, if you have a rectangular screen device such as S24 Ultra or similar ones to that, the corners are rounded off. Which isn't the case with devices like that. It looks really bad t...
Moderator
255 Views
1 replies
0 likes
