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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38762 Views
  • 65 replies
  • 25 likes
  • 38762 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875748 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875748 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Superuser Contribution Crazy data usage suddenly

PlanPremiumCountryCZDeviceGalaxy Note10Operating SystemAndroid My Question or IssueSpotify ate 2GB of data very quickly, without me using it any more than usual. My normal monthly data usage is 500-600mb per month. Yet suddenly it ate almost 2gigs in...

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  • Regular
  • Plan Premium Country CZ Device Galaxy Note10 Operating System Android   My Question or Issue Spotify ate 2GB of data very quickly, without me using it any more than usual. My normal mo...
  • Zalle
  • Visitor
  • 1086 Views
  • 7 replies
  • 0 likes
  • 1086 Views
  • 7 replies
  • 0 likes

Superuser Contribution Why won't Spotify play sound through my wireless headphones?

Other apps play sound through the headphones, and Spotify works on my phone wothout headphones, but it apparently won't connect to my headphones or something.Headphones: Soundcore Life Q30Phone: Moto G Stylus (Android)

  • Casual Listener
  • Other apps play sound through the headphones, and Spotify works on my phone wothout headphones, but it apparently won't connect to my headphones or something. Headphones: Soundcore Life Q30 Phone: ...
  • Lilangel
  • Visitor
  • 385 Views
  • 4 replies
  • 0 likes
  • 385 Views
  • 4 replies
  • 0 likes

Superuser Contribution Music undownloaded

I use Spotify premium and today my downloaded music became undownloaded. What do I do?

  • Visitor
  • I use Spotify premium and today my downloaded music became undownloaded. What do I do?
  • Vasil
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Popping sound when streaming SPOTIFY on the Google Nest Speakers

There is a random "popping" / "crackling" sound that occurs when streaming SPOTIFY on the Google Nest Speakers. This ruins the whole music listening experience! Is Spotify aware of this? Is it a Spotify or Google problem? Thanks---2 AUDIO files that ...

  • Composer
  • There is a random "popping" / "crackling" sound that occurs when streaming SPOTIFY on the Google Nest Speakers. This ruins the whole music listening experience!   Is Spotify aware of this? Is ...
  • CorpsesDestroyer
  • Newbie
  • 3268 Views
  • 15 replies
  • 1 likes
  • 3268 Views
  • 15 replies
  • 1 likes

Superuser Contribution Everytime an artist releases a new song it gets added to my 'liked songs'

PlanFreeCountryRomaniaDeviceSamsung Galaxy A71Operating SystemAndroid 13 Issue:So, a long time ago I presaved a song from the artist Martin Garrix. Ever since then, for the past couple of years, his new singles have been automatically added to my Lik...

  • Visitor
  • Plan Free Country Romania Device Samsung Galaxy A71 Operating System Android 13   Issue: So, a long time ago I presaved a song from the artist Martin Garrix. Ever since then, for the p...
  • Maria
  • Moderator
  • 395 Views
  • 5 replies
  • 1 likes
  • 395 Views
  • 5 replies
  • 1 likes

Is there a way to filter unplayable songs on large playlists ?

PlanPremiumCountryColombiaDeviceVivo Y35Operating SystemAndroid My Question or IssueI have a large playlist (8000+ songs and counting) and it is really hard to scroll through the playlist to find each greyed out song. I'd like to find a way to filter...

  • Casual Listener
  • Plan Premium Country Colombia Device Vivo Y35 Operating System Android   My Question or Issue I have a large playlist (8000+ songs and counting) and it is really hard to scroll through...
  • dinomight
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect doesn't play on Bose Soundbar 500

Plan PremiumCountry AustraliaDevice Samsung Galaxy 21Operating SystemAndroid Oreo My Question or IssueSince a couple hours ago, Spotify doesn't play on my Bose Soundbar 500 anymore. I can see Spotify in the Bose app on my Android phone. However when ...

  • Newbie
  • Plan Premium Country Australia Device Samsung Galaxy 21 Operating System Android Oreo   My Question or Issue Since a couple hours ago, Spotify doesn't play on my Bose Soundbar 500 an...
  • AlejaR
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Links sent from a friend won't open in the app

A friend will send me spotify links for songs. When I click the link it will open the app but not the song. I have to open the web browser to see what he sent. I'm not logged in on the browser so when I click open app, it will open the app but not th...

  • Visitor
  • A friend will send me spotify links for songs. When I click the link it will open the app but not the song. I have to open the web browser to see what he sent. I'm not logged in on the browser so whe...
  • Amayy
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Now Playing screen looks different suddenly after update

PlanPremiumCountry Device(Ai box, Android box for car, Carlinkit)Operating System(Android 9) My Question or IssueAfter a recent update about 2 days ago, the Spotify in my car android system looks different. Everything else feels the same. Just the No...

  • Casual Listener
  • Plan Premium Country   Device (Ai box, Android box for car, Carlinkit) Operating System (Android 9)   My Question or Issue After a recent update about 2 days ago, the Spotify in m...
  • Cursor75
  • Casual Listener
  • 533 Views
  • 8 replies
  • 1 likes
  • 533 Views
  • 8 replies
  • 1 likes

Superuser Contribution Spotify Announcement Unshuffles Playlist

PlanPremiumCountryU.S.DeviceGoogle Pixel 6Operating SystemAndroid 14 My Question or IssueI have seen other users complain about this on Reddit, and it isn't restricted to Android users, so I know I'm not the only one fed up with the new Spotify "anno...

  • Regular
  • Plan Premium Country U.S. Device Google Pixel 6 Operating System Android 14   My Question or Issue I have seen other users complain about this on Reddit, and it isn't restricted to And...
  • Joan
  • Moderator
  • 1849 Views
  • 17 replies
  • 36 likes
  • 1849 Views
  • 17 replies
  • 36 likes

Lyrics automatically scroll to the bottom when in split screen mode

PlanPremiumCountryAustraliaDevicePixel 6Operating SystemAndroid 14 My Question or IssueWhen using android's split screen mode, lyrics automatically scroll to the bottom instead of changing lines like expected. This happens both when the lyrics are mi...

  • Newbie
  • Plan Premium Country Australia Device Pixel 6 Operating System Android 14   My Question or Issue When using android's split screen mode, lyrics automatically scroll to the bottom inste...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why can't I change the order of my songs in my playlist

I can't change the order of my songs in my playlist there's no filter button every time I click the edit playlist it only shows up to change the picture never the songs nothing is working I've looked at other solution and everytime I see someone say ...

  • Visitor
  • I can't change the order of my songs in my playlist there's no filter button every time I click the edit playlist it only shows up to change the picture never the songs nothing is working I've looked...
  • AlejaR
  • Moderator
  • 39211 Views
  • 11 replies
  • 1 likes
  • 39211 Views
  • 11 replies
  • 1 likes

Superuser Contribution Spotify connect on s23 ultra vs on s21 ultra

Hello My to galaxy ultra phones are connected to the same wifi router where my Rose 150 network player is.Both have same settings in the app, both logged in with my account , premium user My S21 ultra identifies the network player as well as other pl...

  • Casual Listener
  • Hello  My to galaxy ultra phones are connected to the same wifi router where my Rose 150 network player is. Both have same settings in the app, both logged in with my account , premium user&nb...
  • suckxes
  • Newbie
  • 1221 Views
  • 10 replies
  • 1 likes
  • 1221 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution Starts playing the second i open

My Question or Issuerecently I had to replace my phone due to some component issues, ever since I got my replacement and redownloaded all apps, whenever I open Spotify, it instantly starts playing the song I was last listening to.I usually use 2-3 mu...

  • Regular
  • My Question or Issue recently I had to replace my phone due to some component issues, ever since I got my replacement and redownloaded all apps, whenever I open Spotify, it instantly starts playing ...
  • Kriiio
  • Casual Listener
  • 17933 Views
  • 65 replies
  • 2 likes
  • 17933 Views
  • 65 replies
  • 2 likes

Superuser Contribution Album/discog. pages almost never load and add to playlist glitchy

Plan:premiumCountry: UkDevice:Google Pixel 7 ProOperating System:Android 14 My Question or Issue:From the middle of last week, if I try and load an album page, or the discography page of an artist, it's very rare that it actually loads anything at al...

  • Casual Listener
  • Plan:premium Country: Uk Device:Google Pixel 7 Pro Operating System:Android 14   My Question or Issue: From the middle of last week, if I try and load an album page, or the discograph...
  • Susan_GP
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sorting does not ignore non-English articles (de, het, een, le, un, etc.)

PlanPremiumCountryNetherlandsDeviceFairphone 4Operating SystemAndroid 13 My Question or IssueA while after I posted a comment about it a few years back, Spotify switched back to the standard way of collation. But strangely they only did this for Engl...

  • Regular
  • Plan Premium Country Netherlands Device Fairphone 4 Operating System Android 13   My Question or Issue A while after I posted a comment about it a few years back, Spotify switched back...
  • Novy
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes