Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
I have just subscribed to Spotify Premium & am trying to connect to my Yamaha R-N301 network receiver. The receiver name appears in the list of connected devices, but when I select it Spotify says it is connecting but fails. I'm running latest firmwa...
PlanPremiumCountryU.S.Device2025 Mini Countryman My Question or IssueFor about the past month, whenever I start my Mini Countryman, Spotify seems to not boot correctly. The last song played will be pulled up, and I can start playing that song, but af...
On mobile, (Android), I can't seem to open the Web player without all my browsers either telling me you can't listen to songs in incognito or re directing me to the app. Is that impossible on mobile? If so, why!? Just let me listen to songs in my bro...
For some reason, I have to use Spotify's web player (https://open.spotify.com) and select the "desktop site option" in the Android browser settingsHowever, the webiste keeps reloading and fails to display any song lyrics on all mobile browsers. Here ...
PremiumNorwayDeviceSamsung S20 ultra 5gOperating SystemAndroid 10 My Question or IssueEvery night around 20:30 and 21:00 i get like a wakeup alarm setting off a playlist called sleep from spotify. I have no active wakeup timer after 8am on the phone ...
I think used to be called Spotify connect. How to disable this useless and unnecessary feature that causes Spotify to run on our phone when using Spotify on a PC? Obviously I've already read countless forms and Googled everywhere for an answer. Being...
PlanFree/PremiumCountry DeviceSamsung S22 UltraOperating SystemAndroid My Question or Issue"OK Google" "Play Spotify My Wife by the Who" DOES NOT WORK on my Samsung S22 Ultra. Tried reinstalling, rebooting, etc. Any ideas? RESPONSE from S22 Ultra: "I...
I can't play any music on my playlists. I have five playlists and when I click on them (Android) it says "Let's start building your playlist" but I have ten hours' worth of songs on my biggest playlist. I can see my songs in my playlist on computer S...
For the last few days Spotify will not open. Inotially Android displayed notification saying there is a bug and to clear cache. I cleared cache and now it won't open at all.I am loathe to uninstall as will wipe all my downloaded songs PlanPremiumCoun...
PlanPremiumCountryN.Z. Device Samsung Operating System Android My Question or IssueHow do I delete unused no longer wanted folders or music, podcasts
The last couple of weeks i got this weird problem, when inside my library my scroll buttons up and down are almost not visible. Normaly the 2 up and down scroll symbols arw bright white, now they look almost greyed out.And if i press them they react ...
I can easily share to Instagram Stories but for some reason, the sound won't play. I've checked the sound on/off button when posting in stories and it's not the issue. PlanPremium CountryPhilippines DevicePoco F2 Pro Operating SystemAndroid 10, MiUI ...
A música mudam sozinhas as vezes volto pra onde esta é logo em seguida muda de novo , não dando tempo nem de ouvir a musica
What can I do?
I have not played any kind of video or audio so that the music get stoped and I reinstall it many times but stills same problem
I've click the invitation link but don't know why its not working
My car is parked 100 yards away and is off. Why is spotify showing the device as "Android Auto"? How can I get it to properly display the device it's playing from? For example, when I get out of the car, turn on my headphones, pull out my phone, open...
My app will not open or play the last couple of days.
My daughter forgot her login details and email which I only set up for her spotify, so I have set up a new account and message say no user with these details and wrong email password combination.Can I either get her old account back for her which had...
PlanPremium FamilyCountrySlovakiaDeviceNothing Phone (1)Operating SystemAndroid 14 My Question or IssueI am a spotify alpha tester, so I count with stuff like this happening, however this has been an issue for me for almost 3 days. Whenever i try to ...