Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 48789 Views
  • 66 replies
  • 25 likes
  • 48789 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880805 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880805 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27000 Views
  • 4 replies
  • 0 likes
  • 27000 Views
  • 4 replies
  • 0 likes

Superuser Contribution Locking phone crashes app if minimized

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryCanadaDevice NameRed Magic 9S ProOperating SystemAndroid My Question or IssueIt's as simple as the subject describ...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Canada Device Name Red Magic 9S Pro Operating Syste...
  • Vasil
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution When launched with Alexa, music pauses when I unlock my phone

PlanPremiumCountryFranceDeviceOnePlus 8TOperating SystemAndroid 14 My Question or IssueHere is the steps to reproduce the issue :- I play music using an Alexa voice command through my JBL Authentics 300 connected wifi speaker (it handles voice comman...

  • Regular
  • Plan Premium Country France Device OnePlus 8T Operating System Android 14   My Question or Issue Here is the steps to reproduce the issue : - I play music using an Alexa voice command...
  • Yordan
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Android car head unit

Hello,i just install my first Android car unit and i notice the Spotify UI is very small and fill properly the screen - everything looks very very small.someone know about this issue? any idea how to fix it? my system is: Nippon kaier kp4

  • Roadie
  • Hello, i just install my first Android car unit and i notice the Spotify UI is very small and fill properly the screen - everything looks very very small. someone know about this issue? any idea ho...
  • BRYAN99
  • Visitor
  • 3922 Views
  • 11 replies
  • 0 likes
  • 3922 Views
  • 11 replies
  • 0 likes

Superuser Contribution Videos do not play when connected to Bluetooth

PlanPremiumCountry New ZelandDeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssuePlaylist videos work fine when I have my headphones plugged into my device or I'm listening via the devices inbuilt speaker. However when I am conne...

  • Regular
  • Plan Premium Country  New Zeland Device Samsung Galaxy S8+ Operating System Android Oreo   My Question or Issue Playlist videos work fine when I have my headphones plugged in...
  • ODST-404
  • Visitor
  • 21706 Views
  • 47 replies
  • 8 likes
  • 21706 Views
  • 47 replies
  • 8 likes

How do I get the app to stop playing suggestions

I'm eclectic but some of the suggestions are just annoying. I have then turned off but they still get played how do I correct this?

  • Visitor
  • I'm eclectic but some of the suggestions are just annoying. I have then turned off but they still get played how do I correct this?
  • Anyk17
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth audio quality

Plan PremiumCountry U.K DeviceGalaxy S24+Operating SystemAndroid 14 My Question or IssueHi all , I have Spotify premium, I have audio quality set to " very high " I mainly use Spotify over Bluetooth in my car, is the audio quality over Bluetooth stil...

  • Regular
  • Plan Premium Country U.K   Device Galaxy S24+ Operating System Android 14       My Question or Issue Hi all , I have Spotify premium, I have audio quality set to " very...
  • Vasil
  • Moderator
  • 1293 Views
  • 6 replies
  • 0 likes
  • 1293 Views
  • 6 replies
  • 0 likes

Superuser Contribution I can't play songs in any order without Premium anymore on Android!

I wanna know EXACTLY why they took away playing songs in any order on mobile and tablet versions of Spotify, when you dont have Premium. PlanFreeCountryUnited StatesDeviceSamsung Galaxy A15Operating SystemAndroid 14 My Question or Issue

  • Newbie
  • I wanna know EXACTLY why they took away playing songs in any order on mobile and tablet versions of Spotify, when you dont have Premium.  Plan Free Country United States Device Samsung Gal...
  • Vasil
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution song not showing up when i add to playlist

the song "This Could Build us a Home" by The Garden wont show up in my playlists for some reason, and i already tried reinstalling Spotify, any help?

  • Visitor
  • the song "This Could Build us a Home" by The Garden wont show up in my playlists for some reason, and i already tried reinstalling Spotify, any help?
  • Vasil
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't play entire song only a preview

PlanFreeCountryNew ZealandOperating SystemSamsung S7 Edge and Samsung S9+ My Question or IssueWhen we try to play a song, it will only play a preview of it, even though it's downloaded. It seems to work on shuffle though.

  • Casual Listener
  • Plan Free Country New Zealand Operating System Samsung S7 Edge and Samsung S9+     My Question or Issue When we try to play a song, it will only play a preview of it, even though i...
  • Jkwo31-_
  • Visitor
  • 71375 Views
  • 23 replies
  • 6 likes
  • 71375 Views
  • 23 replies
  • 6 likes

Solved!!Superuser Contribution Spotify app keeps lagging and freezing when scrolling playlist

PlanPremium IndividualCountryUnited StatesDeviceX8Pro TabletOperating SystemAndroid My Question or IssueI use the Spotify app on my Android tablet every day and I have a large playlist that I listen to regularly. Recently I have been experiencing a b...

  • Casual Listener
  • Plan Premium Individual Country United States Device X8Pro Tablet Operating System Android   My Question or Issue I use the Spotify app on my Android tablet every day and I have a larg...
  • KmieciuGaming
  • Visitor
  • 2573 Views
  • 23 replies
  • 1 likes
  • 2573 Views
  • 23 replies
  • 1 likes

Solved!! 8.9.2.126 Keep crushing

PlanPremiumCountryTurkiyeDevicePoco X5 proOperating SystemAndroid 13 My Question or Issue Last cruch repot java.lang.ClassCastException at p.g3u.s(SourceFile:1) at p.vk1.get(SourceFile:347) at p.wkg.get(SourceFile:14) at p.gj0.get(SourceFile:652) at ...

  • Music Fan
  • Plan Premium Country Turkiye Device Poco X5 pro Operating System Android 13   My Question or Issue   Last cruch repot   java.lang.ClassCastException  at p.g3u.s(Sour...
  • Not applicable
  • 6137 Views
  • 56 replies
  • 18 likes
  • 6137 Views
  • 56 replies
  • 18 likes

Superuser Contribution Spotify says "no internet connection available", but will play SOME online music

PlanPremiumCountryUSADeviceSamsung S21 UltraOperating SystemAndroid 12 My Question or IssueGot an S21 Ultra a few weeks ago. Ever since, Spotify is almost always saying it is offline, and that there is "no internet connection available". HOWEVER -- i...

  • Casual Listener
  • Plan Premium Country USA Device Samsung S21 Ultra Operating System Android 12   My Question or Issue Got an S21 Ultra a few weeks ago. Ever since, Spotify is almost always saying it is...
  • jbgnalk
  • Visitor
  • 78233 Views
  • 70 replies
  • 6 likes
  • 78233 Views
  • 70 replies
  • 6 likes

Superuser Contribution Android app not showing album art

PlanPremiumDeviceOppo Find X2 Pro / Lenovo P11 ProOperating SystemAndroid 12 / 11 My Question or Issue:Album art stops being displayed in library. Reinstalling the app temporarily fixes the problem, but it returns after a couple of days. Artist artwo...

  • Regular
  • Plan Premium Device Oppo Find X2 Pro / Lenovo P11 Pro Operating System Android 12 / 11   My Question or Issue: Album art stops being displayed in library. Reinstalling the app temporaril...
  • user-removed
  • Not applicable
  • 8823 Views
  • 38 replies
  • 8 likes
  • 8823 Views
  • 38 replies
  • 8 likes

Superuser Contribution Why can't I view the bottom of my playlist on mobile

I have a playlist of 303 songs I cannot see anything past may 2024. It only shows 94 songs and loops when I play the last song at the end of the playlist. I am on android I have a Family Premium account I turn auto mix off. Please help me I am going ...

  • Visitor
  • I have a playlist of 303 songs I cannot see anything past may 2024. It only shows 94 songs and loops when I play the last song at the end of the playlist. I am on android I have a Family Premium acco...
  • Vasil
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Android] App crashes constantly

PlanPremiumCountryAustriaDeviceSamsung Galaxy 9Operating SystemAndroid 9 My Question or IssueSince I had a software update on my phone I cannot open Spotify anymore. It crashes instantly. I have already tried rebooting, reinstalling and reinstalling,...

  • Casual Listener
  • Plan Premium Country Austria Device Samsung Galaxy 9 Operating System Android 9   My Question or Issue Since I had a software update on my phone I cannot open Spotify anymore. It crash...
  • Vasil
  • Moderator
  • 89323 Views
  • 8 replies
  • 1 likes
  • Android
    Trouble Shooting
  • 89323 Views
  • 8 replies
  • 1 likes

Superuser Contribution Disconnecting Spotify connect

Hi there, I have Spotify premium in new Zealand. I have an iphone 8 that is connected to a speaker in my baby's room. We play White Noise through this phone and speaker. I need this to be linked to my account so there are no ads. For my every day pho...

  • Casual Listener
  • Hi there,    I have Spotify premium in new Zealand.    I have an iphone 8 that is connected to a speaker in my baby's room. We play White Noise through this phone and speaker....
  • Vasil
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

android 5.0.2 install bricht nach download ab

Hallo,ich habe das Problem das seit einigen Wochen durch irgend ein Update Spotify mein Wiko Ridge 4G (Android 5.0.2) zum andauernden Neustart brachte. Welches Update das war konnte ich nicht rausfinden. Habe jetzt schon das Betriebssystem komplett n...

  • Casual Listener
  • Hallo, ich habe das Problem das seit einigen Wochen durch irgend ein Update Spotify mein Wiko Ridge 4G (Android 5.0.2) zum andauernden Neustart brachte. Welches Update das war konnte ich nicht rausf...
  • 26504199
  • Newbie
  • 2313 Views
  • 7 replies
  • 2 likes
  • 2313 Views
  • 7 replies
  • 2 likes

Superuser Contribution Smart shuffle should shuffle your playlist AND recommend songs

apparently, smart shuffle ONLY adds recommended songs to your playlist. Either rename Smart Shuffle to Smart Recommendations, or make it so that Smart Shuffle actually shuffles your playlist as well. I would love to find new music to listen to.

  • Newbie
  • apparently, smart shuffle ONLY adds recommended songs to your playlist. Either rename Smart Shuffle to Smart Recommendations, or make it so that Smart Shuffle actually shuffles your playlist as well....
  • Vasil
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes