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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7335 Views

0 replies

7 likes

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Superuser Contribution Auto android scroll symbols missing inside Spotify

The last couple of weeks i got this weird problem, when inside my library my scroll buttons up and down are almost not visible. Normaly the 2 up and down scroll symbols arw bright white, now they look almost greyed out.And if i press them they react ...

Casual Listener

The last couple of weeks i got this weird problem, when inside my library my scroll buttons up and down are almost not visible.  Normaly the 2 up and down scroll symbols arw bright white, now t...

Silverhaze-NL

Casual Listener

686 Views

5 replies

0 likes

Help
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Superuser Contribution No chapters in audiobooks

PlanPremiumCountryUS In mobile app cannot see audiobook chapters. Desktop app shows these chapters and chapters were previously visible. Tried reinstalling and this did not help

Casual Listener

  Plan Premium Country US   In mobile app cannot see audiobook chapters. Desktop app shows these chapters and chapters were previously visible. Tried reinstalling and this did not hel...

Maria

Moderator

4675 Views

29 replies

6 likes

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  • 29 replies
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Superuser Contribution In-car Dash App keeps stopping

PlanPremiumCountryUKDeviceBuilt-In-Car Dash TouchscreenOperating SystemAndroid My Question or IssueOver past 3 months i start to play Spotify and is randomly pauses/Stops and then crashes, I have cleared Cache and updated but this continues to do thi...

Visitor

Plan Premium Country UK Device Built-In-Car Dash Touchscreen Operating System Android   My Question or Issue Over past 3 months i start to play Spotify and is randomly pauses/Stops and...

Yordan

Moderator

249 Views

1 replies

0 likes

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Superuser Contribution Songs skip on Android app - NOT after 10 seconds

PlanFamilyCountryAustriaDeviceSamsung Galaxy S10Operating SystemAndroid 12 My Question or IssueIn the past few days songs have started skipping and jumping to the next song. I saw that there seems to be an issue with songs skipping at around 10 secon...

Newbie

Plan Family Country Austria Device Samsung Galaxy S10 Operating System Android 12   My Question or Issue In the past few days songs have started skipping and jumping to the next s...

Ivelina

Moderator

453 Views

1 replies

0 likes

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Superuser Contribution Playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

AlejaR

Moderator

246 Views

1 replies

0 likes

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Solved!!Superuser Contribution All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Plan Free Device Xiaomi Lite 12  Operating System Xiaomi HyperOS  My Question or Issue I logged into my account and saw that I can't play a single song and absolutely all playlists a...

D3n

Casual Listener

367864 Views

539 replies

34 likes

Account
Free
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Superuser Contribution PLAYBACK SETTINGS GRAY OUT WHEN PLAYING SPOTIFY ON AMAZON ALEXA ECHO DEVICES!

Plan: PREMIUM!Country: US! Device: GALAXY NOTE 20 ULTRA 5G! Operating System: ANDROID 13! My Question or Issue: This act just recently started! Where all my spotify playback settings become grayed out! whenever attempting to play spotify through any ...

Casual Listener

Plan: PREMIUM! Country: US!   Device: GALAXY NOTE 20 ULTRA 5G!   Operating System: ANDROID 13!   My Question or Issue: This act just recently started!  Where all my sp...

BROTHERMUHUMMAD

Casual Listener

1155 Views

5 replies

1 likes

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  • 5 replies
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Search playback

What is the true functioning of the search algorithm in "Your Like," when I perform a search and for example Frank would expect that after he played one of the results and change of song, the next song would be another of the results and not the next...

Newbie

What is the true functioning of the search algorithm in "Your Like," when I perform a search and for example Frank would expect that after he played one of the results and change of song, the next so...

TanyaS

Spotify Star

436 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Bug in Valentines share pop-up

PlanPremiumCountryUK & NIDevicePixel 6aOperating SystemAndroid 15 My Question or IssueThe Valentines day promotional pop-up is getting the user's country incorrect. I received the pop-up with correct country (UK & NI) but from the share dialogue it s...

Casual Listener

Plan Premium Country UK & NI Device Pixel 6a Operating System Android 15   My Question or Issue The Valentines day promotional pop-up is getting the user's country incorrect. I rec...

270 Views

0 replies

0 likes

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Spotify PiP minidisplay crashing Android

PlanPremium DuoCountryBrazil DeviceMotorola Edge 40 Neo & Motorola G84Operating SystemAndroid 14 IssueWhen playing any content in video mode and press Android home button, calling the picture in picture minidisplay, the android crashes and restart. I...

Regular

Plan Premium Duo Country Brazil   Device Motorola Edge 40 Neo & Motorola G84 Operating System Android 14   Issue When playing any content in video mode and press Android home...

Amay

Spotify Star

674 Views

3 replies

0 likes

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Superuser Contribution Filters in Your Episodes reset/not saved

This should be submitted as a bug. All settings and filters are not saved after navigating away from Your Episodes

Casual Listener

This should be submitted as a bug.   All settings and filters are not saved after navigating away from Your Episodes

Dessi

Moderator

3172 Views

26 replies

6 likes

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  • 26 replies
  • 6 likes

Superuser Contribution Can't consistently drag scroll bar

PlanPremiumDevicePixel 8Operating SystemAndroid 15 My Question or IssueMost of the time when I'm trying to quickly scroll to the bottom of a playlist by dragging the scroll bar on the right of the screen, the app fails to register the interaction. Th...

Casual Listener

Plan Premium Device Pixel 8 Operating System Android 15   My Question or Issue Most of the time when I'm trying to quickly scroll to the bottom of a playlist by dragging the scroll bar o...

Joan

Moderator

1744 Views

7 replies

0 likes

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Superuser Contribution Playlist plays in recently added order even when sorting.

PlanPremiumCountryUSADeviceSamsung Galaxy A15Operating SystemAndroid 14 My Question or IssueWhen I sort my playlist and start playing it while sorted, it should play in the order displayed. However, it starts playing in the recently added order. In t...

Regular

Plan Premium Country USA Device Samsung Galaxy A15 Operating System Android 14   My Question or Issue When I sort my playlist and start playing it while sorted, it should play in the o...

Normington

Visitor

975 Views

11 replies

0 likes

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Superuser Contribution Ellipsis menu becomes idle

Plan premiumOperating SystemAndroid My Question or IssueAlmost every time I click on the ellipsis to open the options menu for a song, it won't fully open and the screen becomes idle. Also, if I add a song to a list, I receive a confirmation message ...

Newbie

  Plan premium Operating System Android   My Question or Issue Almost every time I click on the ellipsis to open the options menu for a song, it won't fully open and the screen become...

Novy

Moderator

239 Views

1 replies

0 likes

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Superuser Contribution Unable to change "remove played episode" settings in podcasts

Unable to save any of the settings as the arrow to go back is at the very top left of my phones screen and I can't press it. It's set to never delete and I can't change it PlanPremiumCountryCanadaDevicePoxel 9 pro xlOperating System(iOS 10, Android O...

Casual Listener

Unable to save any of the settings as the arrow to go back is at the very top left of my phones screen and I can't press it. It's set to never delete and I can't change it    Plan Premiu...

Teddy12345

Casual Listener

1390 Views

8 replies

5 likes

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Missing local files

My device is a Galaxy s20 Fe snapdragon, I'm using the Alpha test version, but before I had the option to import local music, from the device itself, and apparently this function has disappeared.

Visitor

My device is a Galaxy s20 Fe snapdragon, I'm using the Alpha test version, but before I had the option to import local music, from the device itself, and apparently this function has disappeared.&nbs...

CryticalAce

Spotify Star

252 Views

1 replies

0 likes

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Superuser Contribution music everything disappeared

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUkraine Device()Operating System(Android, Windows 11,) My Question or IssueThis morning everything was working fin...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Ukraine  Device () Operating System (Android,...

Joan

Moderator

404 Views

1 replies

0 likes

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Superuser Contribution Combine various play list

How can one! Combine various play list! Created or other! together for continuous blended play & the easiest way to edit play lists to move multiple songs at once!BROTHER

Casual Listener

How can one! Combine various play list! Created or other! together for continuous blended play & the easiest way to edit play lists to move multiple songs at once! BROTHER

Joan

Moderator

355 Views

1 replies

0 likes

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Superuser Contribution My playlists don't show up on android

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue None of my playlists show up on the android app and also there are no songs to play when I c...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue None of ...

Ivelina

Moderator

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes