It crashes when I open the app.

[12150541838]

Plan

Free

Country

Guatemala

Device

• HP Laptop 
• Galaxy A56 5G

Operating System

• Microsoft Windows 11

My Question or Issue

I'm a beta tester and lately, the music app has an intermittent issue: it auto-closes after playing (often just one song), and then logging back in is extremely difficult—I have to try around 5 times in less than 10 minutes.

Troubleshooting steps I've tried:

• Uninstalling and reinstalling the app.

Problem details:

• Occurs on: Galaxy A56 (Android), laptop (desktop version), and web version.
• Identical behavior across all: closes after 1 song and prompts for login.
• Not sure if it's a known bug or account/device issue.

[ribezaz]

Hello how are you?

Welcome to the Spotify Community! I'm happy to have you here 🙂

It may be that a clean reinstall of your Spotify can solve your issue!

You can check out how to do this in this link:
https://community.spotify.com/t5/FAQs/Perform-a-clean-reinstall-of-the-app/ta-p/4746485

Keep me informed, so I can keep helping you!

Cheers
ribezaz

[12150541838]

I did that two or even three times, and it didn't work for me. It's too annoying; I think I'll switch to another platform. 😓