Spotify doesn't show anything

[xuanan609]

Plan: Free

Country: Originally Vietnam, recently changed to the USA

Device: S24

Operating System: Android 16

My Question or Issue: 

I just moved to the US to study here and have changed the region of the account to the US. As you can see in the video, my Spotify app shows some albums, playlists, ... but when I click on any of that, the app just keeps loading without showing anything before saying there's an error. However, when I use the web version, it still works normally and even has ads from the US. It has been like that for a few weeks now. 

I would really appreciate if this could be solved. 

[Amay]

Hey @xuanan609, welcome to the Spotify Community! 🎵

Since it works on the web player it could be device-cache related issue. Try a clean-install of the Spotify app using this guide. It tends to fix most such issues.

Let me know how it goes. 🙂

[xuanan609]

The problem persists even though I have tried to clean install it. 

[xuanan609]

My Tablet back in Vietnam can still install and run Spotify normally, my web version can still run normally. The problem is only on my laptop and my phone in the States. 

[Amay]

Thanks for the reply @xuanan609.

There are a few more things that we can try:

• Disable any VPN if active.
• Try a different internet connection.
• Try logging into another account (feel free to create a new one to test). This will help us check if the problem is account specific.
• For MacOS, check the menu bar -> Help > Troubleshooting > Reset App Data and Restart.
• For Windows: the same set of options should be available under the 3 dots menu on the top left.

If the above doesn't help, check out some steps mentioned in this solution.

Keep me posted. 🙂

[xuanan609]

I am having the exact same problem with this. This makes me think this is a Samsung-related issue as I see them having a Z Flip 6. My friend who also use Samsung has this issue too. I tried the methods in the solutions but none of them work. 

[Amay]

Thanks for letting me know @xuanan609.

In that case, could you confirm a few things with your friend as well:

1. Are they seeing the error only on their phones or other devices as well?
2. Did they also update their account's country before this problem started?
3. Do they remember if this started happening after an app update?
4. Share your Spotify app version and mobile OS version.

[xuanan609]

My friend comes to the States 2 years ago, he said he also had this problem so he have changed to YT Music since then and hasn't use Spotify since. I dont know if he had changed his region or not, but if he faced this two years ago, then the app version might be quite old. 

For me, I'm using version 9.1.26.2290 downloaded from Google Play. I'm using an S24 with Android 16.

[Dessi]

Hey @xuanan609,

Thanks for all the info you've provided!

Since your friend who moved countries also had this issue, it might be related to a country mismatch so it's worth double-checking your account page on your phone again and making sure it's set to the US.

We also recommend resetting your device's network settings by going to Settings > General management > Reset > Reset network settings. It's worth checking Spotify's settings within your device's ones and making sure it's allowed all necessary permissions, especially to WiFi and mobile data, and that there aren't any battery optimization settings on.

Let us know how it goes.

[xuanan609]

Okay, so I have tried to reset the network settings, but it doesn't work. 

Update: I have noticed that the problem only appears when I use WIFI, any WIFI, but if I use cellular data, the app works just fine. 
Can it be a problem relating to how Spotify uses WIFI?

[Vasil]

Hey @xuanan609,

Thanks for the additional info. Here's a few more things we can try to hopefully bring us closer to a resolution here 🙂

1. Check if the same issue would appear on the device with any Wi-Fi network that has previously caused problems + a different account. You can use someone else's account for this or you can alternatively create a new account for testing purposes.
   
   
2. Wrong date/ time can break HTTPS connections. To verify if this is the case, go to Settings → System → Date & time and enable Automatic date & time and Automatic time zone. Reboot your device and then test again.
   
   
3. Battery savers sometimes break network access while in background or during startup. You can go to Settings → Apps → Spotify → Battery. Set this to Unrestricted or turn off optimization for the app.
   
   
4. Check “Data usage”/ network permissions for the app. Go to Settings → Apps → [Your App] → Mobile data & Wi‑Fi (or “Data usage”). Make sure that Wi‑Fi is allowed and that “Background data” is enabled. If there’s a “Restrict data usage”/ “Allow network access” screen, ensure both Wi‑Fi and mobile data are ticked.
   
   
5. See if disabling any DNS‑changer apps (e.g., 1.1.1.1, AdGuard DNS, etc.) and Ad‑blocker/ firewall apps (NetGuard, Blokada, etc.) would make a difference.
   
   
6. If you're using any form of private DNS - go to Settings → Network & internet → Private DNS and set this to Automatic or Off, not “Private DNS provider hostname”. Fully close and reopen the app after this.

 Keep us posted on how things go. We'll be on the lookout 🙌🏼

[xuanan609]

1. I have created a new account with the gmail address I make here. There's no different. The error stays. 

2. My time is set to automatic since I first bought the phone, and it updates to the time and time zone here already, so I dont think that's an issue. 

3. I dont use battery saver, but I have tried to turn option it on and off but it doesnt work. 

4. I have checked the allow data under background. 

5. I only use my VPN to watch movie from back home. Besides that, I always turn the VPN off. 

6. The DNS setting is always Automatic. 

I'm thinking that this is a device-specific error of the app for my device (S24). Is it possible?

[xuanan609]

Update: The app will randomly allow me to play the last song that I heard when I use mobile data, but that song only, it wont run the next song. Randomly is because not all song works, some might still play and some not. 

[Yordan]

Thanks for the details, @xuanan609.

Are there any pending updates for your OS or OneUI? If so, I'd recommend installing them. You also mentioned that you downloaded Spotify from Google Play - could you try uninstalling the version you currently have and downloading it from the Samsung Galaxy Store instead to see if that makes a difference? If you haven't already, make sure to reboot your phone to force a resync.

Should the behavior persist, the issue might be rooted in your network settings. It's a good idea to test if disabling DHCP in your phone's settings and changing the DNS to one of the public DNS' listed below makes a difference:

• 1.1.1.1
• 8.8.4.4
• 8.8.8.8
• 9.9.9.9

If the issue occurs with mobile data as well, something you can try is changing the APN Protocol to see if that would do the trick:

1. Search for Access Point Names in your phone's settings (the option is usually found in Network & Internet > Mobile network, but its location may vary depending on your manufacturer).
2. Select your current access point and set the APN Protocol to IPv4/IPv6 or just IPv4. 

It's also worth switching to another access point, if available, or resetting the APNs to the default from the three dots menu.

Cheers 🤘