BluOS connected but not playing

[sigmundfridge]

Plan

Premium

Country

UK

Device

Playing from macOS or Android to BluOS streaming Roksan Attessa Amp

Operating System

macOS 15.6

Android 15

My Question or Issue

I have a new streaming amp. It works perfectly via BluOS for Apple music and Qobuz. However, I cannot get it to work with Spotify connect. My new device shows up as a "connect device" and i can select it and get a green "playing on" connection. Changing the volume also changes volume on amp so I know it's connected. However, no music will play. Often, Spofity skips through 3 or 4 songs without starting, and then indicates it is playing the last one. The progress bar moves, and the icon indicates playing. I have tried all the suggestions of restarting, clearing cache, and chaning DNS settings.

However, no sound comes out of the amp. As all other BluOS interactions work. it must be a Spotify connect issue.

[OscarDC]

Hey @sigmundfridge,

Thank you for reaching out to the Community and welcome. 

That's a weird behavior taking into account that the app is indeed recognizing the device and you can change the volume and playback as it was playing. So to start investigating this issue, would you mind confirming if using a different device to stream your music to your new amplifier makes any difference?

Also, since this could be related to the network you're using, would you mind checking with a different Wi-Fi connection to see if it makes any difference? If you don't have another one you can use a mobile data hotspot to test it. 

Lastly, include in your next response the make and model of your streaming amp, along with the Spotify version of the device streaming the music to your amp. 

We'll be on the lookout.

[furiedsteel]

I think this needs to be looked into by both Spotify and the Bluesound team. I was in the middle of a listening session when all of a sudden, my Bluesound Node Icon started looping through songs before crashing. I tried EVERYTHING I could think of to get it to work. I restarted my router, reinstalled both the BluOS and Spotify apps, and even factory reset my device. NOTHING was working.

Then, I tried a hail mary. I connected to the Node Icon through the Spotify app, and it was still not playing. I changed the media quality from lossless to one below, and my sound system roared to life. As soon as I try setting back to lossless, it dies again. There hadn't been issues for a long time after the introduction of lossless to Spotify, but now there are issues all of a sudden.

If anyone could help open a ticket on the Spotify side, that would be much appreciated. While this has gotten my music working, I wouldn't constitute it as a fix. Hopefully this helps you OP!

[RBysouth]

I am having the exact same issue. Seems to be something to do with loosless. Worked fine yesterday 

[Ivelina]

Hey folks, thanks for joining the thread @RBysouth and @furiedsteel.

The team was aware that there was a minor issue which should now be fixed. If things are still not working for you, consider performing a clean reinstall which includes clearing the cache, logging out and making sure that everything's in sync.

Keep us posted and in the meantime we're here if there's anything else we can assist you with.

[Hartigan1st]

A quick reinstall does not do it, spotify connect somehow controls the device but even after disconnecting bluos from the setting in a browser (from my spotify account on top of from the bluos app).

Looks like a caching problem between blusound and spotify and clearly it is not happening in the client app (I've tried with an iOS, Windows and macOS app, all play without sound even afeter a clean reinstall).

[Hartigan1st]

I can add using Airplay still works even in lossless, which might be a sign indeed lies in the "connect" functionality.

So I reverted back to 320kbps and did this clean reinstall, which does not fix things. Are we supposed to log in/out several times of the reinstalled app as suggested in https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Lossless-stopped-working-for-connect-de...?

Is there no other way to flush the cache that retains the lossless parameter?

[Ivelina]

Hey @Hartigan1st,

Thanks for posting here and kudos for performing a clean reinstall.

As mentioned, it's a good idea to also log out > back in twice in a row for a refresh and making sure that everything's in sync. This issue with Connect should've been fixed as reported in the thread you've linked, but if it still persists for you after troubleshooting, consider posting your details there that would be helpful for a future investigation (your devices, Spotify version etc.). 

The clean reinstall is more detailed and often helpful, but there's a way to only clear the cache within Spotify without losing/changing your account settings. Go to Settings > Data-saving and offline/Storage/Settings and privacy > Clear cache.

We remain here if you've got any other questions.

[Hartigan1st]

Alright, after a second reinstall and leaving the streamer off long enough for the config to be forgotten it is now working. Thanks! Will there be a permanent fix for loosless over bluos? I'm afraid to turn it back on now!

[Ivelina]

Thanks for the update @Hartigan1st, I’m glad to hear that things are now back up and running.

The team has confirmed a fix for the lossless streaming issue, so it should stay stable from here on out and you can turn your streamer back on. However, if the old behavior reoccurs, just let us know and we'll continue to investigate your specific setup further.

We're just a post away if there's anything else we can assist you with 🙂

[Rocklover]

Plan

Premium duo

Country

Czech Republic

Device

Xiomi Redmi Note 10 5G

Operating System

Android 13 TP1A

Hello Spotify Support Team,

I am experiencing persistent audio dropouts specifically when using Spotify Connect to stream Spatial Audio/Dolby Atmos tracks to my Bluesound home theater system (Soundbar + Sub + Flex surrounds).

The issue occurs almost exclusively during track transitions (e.g., in "Release Radar" or "Autoplay" modes). The audio often drops out completely at the start of the 2nd or 5th track, even though the app shows the song is "playing."

Technical details of my environment:

• Hardware: Bluesound Soundbar + Sub (Ethernet) + Flex surrounds (5GHz Wi-Fi 6).
• Network: Professional MikroTik hAP ax3 router, IPv6 disabled, IGMP Snooping v2 enabled, Cloudflare DNS (1.1.1.1).
• QoS: I have implemented Priority 1 (Queue Tree) for the controlling mobile device to ensure zero latency for Spotify Connect commands.
• Comparison: Under identical network conditions, Tidal Hi-Fi/Atmos streams flawlessly without any dropouts.

The issue seems related to how Spotify Connect handles metadata and normalization handovers between Atmos tracks, causing a timeout or sync error on the hardware side.

Is this a known issue with the Spotify Connect API on BluOS devices? I am happy to provide logs if needed.

Please let me know, it´s frustrating.

Best regards,

Jiří Hotárek 

Czech republic