BluOS connected but not playing

[sigmundfridge]

Plan

Premium

Country

UK

Device

Playing from macOS or Android to BluOS streaming Roksan Attessa Amp

Operating System

macOS 15.6

Android 15

My Question or Issue

I have a new streaming amp. It works perfectly via BluOS for Apple music and Qobuz. However, I cannot get it to work with Spotify connect. My new device shows up as a "connect device" and i can select it and get a green "playing on" connection. Changing the volume also changes volume on amp so I know it's connected. However, no music will play. Often, Spofity skips through 3 or 4 songs without starting, and then indicates it is playing the last one. The progress bar moves, and the icon indicates playing. I have tried all the suggestions of restarting, clearing cache, and chaning DNS settings.

However, no sound comes out of the amp. As all other BluOS interactions work. it must be a Spotify connect issue.

[OscarDC]

Hey @sigmundfridge,

Thank you for reaching out to the Community and welcome. 

That's a weird behavior taking into account that the app is indeed recognizing the device and you can change the volume and playback as it was playing. So to start investigating this issue, would you mind confirming if using a different device to stream your music to your new amplifier makes any difference?

Also, since this could be related to the network you're using, would you mind checking with a different Wi-Fi connection to see if it makes any difference? If you don't have another one you can use a mobile data hotspot to test it. 

Lastly, include in your next response the make and model of your streaming amp, along with the Spotify version of the device streaming the music to your amp. 

We'll be on the lookout.

[furiedsteel]

I think this needs to be looked into by both Spotify and the Bluesound team. I was in the middle of a listening session when all of a sudden, my Bluesound Node Icon started looping through songs before crashing. I tried EVERYTHING I could think of to get it to work. I restarted my router, reinstalled both the BluOS and Spotify apps, and even factory reset my device. NOTHING was working.

Then, I tried a hail mary. I connected to the Node Icon through the Spotify app, and it was still not playing. I changed the media quality from lossless to one below, and my sound system roared to life. As soon as I try setting back to lossless, it dies again. There hadn't been issues for a long time after the introduction of lossless to Spotify, but now there are issues all of a sudden.

If anyone could help open a ticket on the Spotify side, that would be much appreciated. While this has gotten my music working, I wouldn't constitute it as a fix. Hopefully this helps you OP!

[RBysouth]

I am having the exact same issue. Seems to be something to do with loosless. Worked fine yesterday 

[Ivelina]

Hey folks, thanks for joining the thread @RBysouth and @furiedsteel.

The team was aware that there was a minor issue which should now be fixed. If things are still not working for you, consider performing a clean reinstall which includes clearing the cache, logging out and making sure that everything's in sync.

Keep us posted and in the meantime we're here if there's anything else we can assist you with.