I can't login

[schmendrickitle]

Yesterday, I deleted Spotify and reinstalled it, but when I tried to log in with my account, I could not log in to my account because the application was freezing (attached pictures

 

). I downloaded the app again, cleared the data, and tried to log in with another account, but it did not work. Is this a general problem, how do I solve it?

 

[Joan]

Hi there @schmendrickitle,

Thanks for reaching out. We'll gladly help you get back into the app.

Do you mean that the app hangs and stops responding when you try to log in? Besides the clean reinstall you already tried, consider checking the following too:

• Does the login work in the browser on the same device? Try different browsers and/or an incognito window.
• Does it work on different devices?
• If you use any kind of VPN, disable it as it may be blocking the login from going through.

Let us know how it goes.