Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUSDeviceGoogle Pixel 7 ProOperating SystemAndroid 15 My Question or IssueSometimes when listening to a specific podcast, it will stop playback and skip to a random episode from the same podcast. It only happens on the one podcast (L...
Plan Premium Country US Device Google Pixel 7 Pro Operating System Android 15 My Question or Issue Sometimes when listening to a specific podcast, it will stop playback and s...
Moderator
705 Views
4 replies
1 likes
PlanPremiumCountryUnited StatesDeviceGoogle Pixel 4AOperating SystemAndroid My Question or IssueWhen I try to click a song to play from my library, nothing happens. The app does not respond and the song does not play. When I search for the song in th...
Plan Premium Country United States Device Google Pixel 4A Operating System Android My Question or Issue When I try to click a song to play from my library, nothing happens. T...
Moderator
316 Views
1 replies
0 likes
PlanPremiumCountryUSADevicePixel 9Operating SystemAndroid 15 Versionversion 9.0.30.642com.spotify.music My Question or IssueSteps to reproduce: 1. Play a podcast episode2. Navigate to the AI DJ from home screen while the podcast is playing3. DJ appea...
Plan Premium Country USA Device Pixel 9 Operating System Android 15 Version version 9.0.30.642 com.spotify.music My Question or Issue Steps to reproduce: 1. Play a ...
Visitor
631 Views
4 replies
1 likes
Inicio sesión con mi contraseña y usuario y se me queda cargando y nunca llega a cargar, inicio sesión con Google que la tengo enlazada y tampoco, me he intentado crear otra cuenta para hacer la prueba y lo mismo, ya borré el caché, reinicié y desins...
Inicio sesión con mi contraseña y usuario y se me queda cargando y nunca llega a cargar, inicio sesión con Google que la tengo enlazada y tampoco, me he intentado crear otra cuenta para hacer la prue...
Moderator
229 Views
1 replies
0 likes
PlanFreeCountryBrazil DeviceMotorola moto G22 Operating SystemAndroid 12 My Question or IssueThey finished the lite version with the argument that people now have smartphones and more accessible internet... The problem is, even with 4GB of RAM and a ...
Plan Free Country Brazil Device Motorola moto G22 Operating System Android 12 My Question or Issue They finished the lite version with the argument that people now have s...
Regular
1259 Views
9 replies
1 likes
PlanPremiumCountryUKDevicemoto g24Operating SystemAndroid 14 My Question or IssueThe Android system night light and extra dim options are both greyed out in Android with the text 'Unavailable' when in some screens in Spotify.It seems to happen when S...
Plan Premium Country UK Device moto g24 Operating System Android 14 My Question or Issue The Android system night light and extra dim options are both greyed out in Android with the ...
Casual Listener
811 Views
4 replies
0 likes
When you make a Playlist, press "add songs", swipe over to liked songs, and begin adding songs, the songs you added will disappear, then reappear with a + beside the song as if it was never added to the Playlist when you're scrolling through you're l...
When you make a Playlist, press "add songs", swipe over to liked songs, and begin adding songs, the songs you added will disappear, then reappear with a + beside the song as if it was never added to ...
Moderator
996 Views
1 replies
1 likes
PlanPremiumCountryPolandDeviceTV: Sony KE-55XH9005Operating SystemAndroid TV 10Spotify app version 1.91.8My Question or IssueCan't open the Spotify app on my Sony XH90 TV. When I'm opening the app, after few seconds main screen blinks, then "Somethin...
Plan Premium Country Poland Device TV: Sony KE-55XH9005 Operating System Android TV 10 Spotify app version 1.91.8 My Question or Issue Can't open the Spotify app on my Sony XH90 TV. When I'...
Casual Listener
833 Views
4 replies
0 likes
I have a paid spotify account. I am using Spotify on an Android device. I am not able to do voice typing to search nor have I been able to for quite a while. I have tried the native Samsung keyboard, Google's keyboard, and Microsoft swiftkey. While I...
I have a paid spotify account. I am using Spotify on an Android device. I am not able to do voice typing to search nor have I been able to for quite a while. I have tried the native Samsung keyboard,...
Casual Listener
525 Views
3 replies
0 likes
Plan Free/Premium Country SPAIN Device Galaxy S20 Ultra / Galaxy Tab S7+ Operating System (Android 13, both devices) My Question or Issue: Spotify app downloaded from Play Store in both devices. I DIDN'T UPDATE TO PREMIUM. The weird issue is, when I ...
Plan Free/Premium Country SPAIN Device Galaxy S20 Ultra / Galaxy Tab S7+ Operating System (Android 13, both devices) My Question ...
Casual Listener
496 Views
4 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy A10Operating SystemAndroid 11 My Question or Issue I am not able to like/unlike, rewind, pause, or skip forward using the player controls that popup in the my notifications, example shown the image, whenev...
Plan Premium Country Canada Device Samsung Galaxy A10 Operating System Android 11 My Question or Issue I am not able to like/unlike, rewind, pause, or skip forward using th...
Moderator
1252 Views
5 replies
0 likes
PlanPremiumCountryUSADeviceChromebookOperating SystemCurrent Chrome My Question or IssueMy son is using the Spotify app on his chrome book in a child account that has parental controls enabled.All websites are blocked, except those in a white list. S...
Plan Premium Country USA Device Chromebook Operating System Current Chrome My Question or Issue My son is using the Spotify app on his chrome book in a child account that has parenta...
Regular
1549 Views
8 replies
0 likes
EVERY song is not playable i have tried redownloading spotify changing settings.
EVERY song is not playable i have tried redownloading spotify changing settings.
Spotify Star
211 Views
1 replies
0 likes
When all the songs in the playlist have played go to the beginning and play the playlist again.
When all the songs in the playlist have played go to the beginning and play the playlist again.
Casual Listener
13609 Views
2 replies
0 likes
The question is already there. What do all the green symbols on my android cell mean?
The question is already there. What do all the green symbols on my android cell mean?
Spotify Star
945 Views
1 replies
1 likes
PlanPremiumCountryPolandDevice(Xiaomi Redmi Note 11s)Operating System(Android 13) My Question or IssueThere is no gap between artist and album on the notification screen
Plan Premium Country Poland Device (Xiaomi Redmi Note 11s) Operating System (Android 13) My Question or Issue There is no gap between artist and album on the notification screen &nb...
Moderator
196 Views
1 replies
0 likes
On mobile, (Android), I can't seem to open the Web player without all my browsers either telling me you can't listen to songs in incognito or re directing me to the app. Is that impossible on mobile? If so, why!? Just let me listen to songs in my bro...
On mobile, (Android), I can't seem to open the Web player without all my browsers either telling me you can't listen to songs in incognito or re directing me to the app. Is that impossible on mobile?...
Regular
959 Views
2 replies
0 likes
PlanPremiumCountryN.Z. Device Samsung Operating System Android My Question or IssueHow do I delete unused no longer wanted folders or music, podcasts
Plan Premium Country N.Z. Device Samsung Operating System Android My Question or Issue How do I delete unused no longer wanted folders or music, podca...
Spotify Star
205 Views
1 replies
0 likes
PlanPremiumCountryU.S.Device2025 Mini Countryman My Question or IssueFor about the past month, whenever I start my Mini Countryman, Spotify seems to not boot correctly. The last song played will be pulled up, and I can start playing that song, but af...
Plan Premium Country U.S. Device 2025 Mini Countryman My Question or Issue For about the past month, whenever I start my Mini Countryman, Spotify seems to not boot correctly. The last ...
Moderator
436 Views
1 replies
0 likes
Hello, I have been having troubles when playing video on Spotify, normally with podcasts.The screen options such play, rewind, etc don't disappear (only in full screen mode) and the screen enters in rest mode (like being in audio mode). Is there any ...
Hello, I have been having troubles when playing video on Spotify, normally with podcasts. The screen options such play, rewind, etc don't disappear (only in full screen mode) and the screen...
Moderator
463 Views
3 replies
1 likes
