Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 49029 Views
  • 66 replies
  • 25 likes
  • 49029 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880853 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880853 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27066 Views
  • 4 replies
  • 0 likes
  • 27066 Views
  • 4 replies
  • 0 likes

Superuser Contribution Smart shuffle does not create a new mix/shuffle order

Whenever I turn smart shuffle on, it does not generate a new shuffle order. It queues the exact same songs in the exact same order every time. Unlike regular shuffle which creates a new mix everytime it is turned off and on, smart shuffle queues the ...

  • Visitor
  • Whenever I turn smart shuffle on, it does not generate a new shuffle order. It queues the exact same songs in the exact same order every time. Unlike regular shuffle which creates a new mix everytime...
  • VOLDSTEEL
  • Regular
  • 32271 Views
  • 130 replies
  • 40 likes
  • 32271 Views
  • 130 replies
  • 40 likes

Superuser Contribution the music doesn't stop when calls come in

PlanPremiumDeviceSamsung Galaxy A51Operating System Android My Question or Issuethe music doesn't stop when calls come in, When the cell phone is in vibrator mode and a call comes in, the music does not stop and it's annoying because I miss calls

  • Newbie
  • Plan Premium Device Samsung Galaxy A51 Operating System  Android    My Question or Issue the music doesn't stop when calls come in, When the cell phone is in vibrator mode...
  • Not applicable
  • 1384 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1384 Views
  • 2 replies
  • 0 likes

Superuser Contribution SD card performance issue fix

Hello everyone, I've been using spotify on android for a number of years. but with small capacity phones. 16gb, 32 gb and now 64 gb with a s9 plus. i've always bought cheap sd cards to massively increase storage at a relatively cheap cost. But whenev...

  • Music Fan
  • Hello everyone,   I've been using spotify on android for a number of years. but with small capacity phones. 16gb, 32 gb and now 64 gb with a s9 plus.   i've always bought cheap sd cards...
  • triplevision_
  • Newbie
  • 1974 Views
  • 3 replies
  • 2 likes
  • Android
    cheap
    fast
    Fix
    sd card
    slow
  • 1974 Views
  • 3 replies
  • 2 likes

Superuser Contribution Downloaded podcasts won't play

I have downloaded a few podcast episodes to listen to when I am out of cell service range. However whenever I am out of signal the episodes won't play. I press the party button but nothing happens.Yes, music plays just fine offline.Yes, I am trying t...

  • Newbie
  • I have downloaded a few podcast episodes to listen to when I am out of cell service range. However whenever I am out of signal the episodes won't play. I press the party button but nothing happens. ...
  • CHEEDWEED
  • Visitor
  • 7507 Views
  • 6 replies
  • 0 likes
  • 7507 Views
  • 6 replies
  • 0 likes

AI Playlist

PlanStudent Premium CountryUnited States DevicePixel 6 ProOperating SystemAndroid 14 My Question or IssueAfter release of Spotifys new AI Playlist feature and updating the upp, uninstalling the app, and clearing my storage the AI playlist feature sti...

  • Casual Listener
  • Plan Student Premium  Country United States   Device Pixel 6 Pro Operating System Android 14   My Question or Issue After release of Spotifys new AI Playlist feature and upd...
  • Justus_HB
  • Regular
  • 213 Views
  • 3 replies
  • 0 likes
  • 213 Views
  • 3 replies
  • 0 likes

If you can't stop these stupid ads between two songs

If you stop caring about the reviews and can't stop playing stupid ads between songs I will file a case against you. And I can't take premium stupid people.

  • Visitor
  • If you stop caring about the reviews and can't stop playing stupid ads between songs I will file a case against you. And I can't take premium stupid people.
  • Mitre226644
  • Roadie
  • 212 Views
  • 2 replies
  • 0 likes
  • 212 Views
  • 2 replies
  • 0 likes

Superuser Contribution Some podcasts not playing

PlanPremiumCountryGermanyDevicepixelOperating SystemAndroid My Question or IssueSome podcasts won't play, others will without problems.Did the troubleshooting steps and also chatted with support, no help, just a lot of time wasted. The progress bar i...

  • Visitor
  • Plan Premium Country Germany Device pixel Operating System Android   My Question or Issue Some podcasts won't play, others will without problems. Did the troubleshooting steps and als...
  • AlejaR
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I start a track it is at low volume for half a second then jumps up.

To reproduce I start a track and it's fine. Then I restart it and the volume drops for half a second at the start of the song. Same thing when an album or playlist track starts. Lie volume for first note or two. Very annoying. Cross fade is off

  • Newbie
  • To reproduce I start a track and it's fine. Then I restart it and the volume drops for half a second at the start of the song. Same thing when an album or playlist track starts. Lie volume for first ...
  • MihailY
  • Moderator
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have Galaxy S24 and I don't get notifications from Spotify

I've checked that the Notifications permission is allowed on the settings of the phone, I've checked the notifications settings in Spotify But still it's not working.

  • Casual Listener
  • I've checked that the Notifications permission is allowed on the settings of the phone, I've checked the notifications settings in Spotify But still it's not working.
  • MihailY
  • Moderator
  • 484 Views
  • 7 replies
  • 0 likes
  • 484 Views
  • 7 replies
  • 0 likes

Superuser Contribution Multiple Android Auto Issues - Volume change and mixes not accurate

I have 2 major issues with Spotify while using it through Android Auto. 1) whenever I try to play any other sound (MLB app, YouTube, etc) through Android Auto, it works fine at first, but as soon as I adjust the volume up or down, Spotify automatical...

  • Casual Listener
  • I have 2 major issues with Spotify while using it through Android Auto. 1) whenever I try to play any other sound (MLB app, YouTube, etc) through Android Auto, it works fine at first, but as soon a...
  • MihailY
  • Moderator
  • 646 Views
  • 5 replies
  • 0 likes
  • 646 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Playlists not the same?

So I made a playlist on my PC and it is not the same when I play it on my Android device. What's up with this?

  • Casual Listener
  • So I made a playlist on my PC and it is not the same when I play it on my Android device. What's up with this?
  • 1137460676
  • Casual Listener
  • 3971 Views
  • 10 replies
  • 0 likes
  • 3971 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Music plays without sound under unknown conditions.

PlanPremiumCountryPoland DeviceXiaomi 13Operating SystemMiUi 14.0.6 Android 14 My Question or IssueOn older versions, everything worked fine. But not long ago I updated the client for Spotify wrapped and after that I started having problems playing m...

  • Regular
  • Plan Premium Country Poland  Device Xiaomi 13 Operating System MiUi 14.0.6 Android 14   My Question or Issue On older versions, everything worked fine. But not long ago I updated...
  • supermartinchote
  • Newbie
  • 1065 Views
  • 14 replies
  • 0 likes
  • 1065 Views
  • 14 replies
  • 0 likes

Superuser Contribution Why does My Spotify keep playing only the songs from my liked list

I want to play a different playlist but when I press play it gives me the first song but then it only plays song from my liked list and I'm really sorry to bother but it's quite frustrating because I can't figure out what it wrong.

  • Visitor
  • I want to play a different playlist but when I press play it gives me the first song but then it only plays song from my liked list and I'm really sorry to bother but it's quite frustrating because I...
  • AlejaR
  • Moderator
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn't run in background in BYD Seagull Car Tablet (android)

PlanPremiumCountryJordanDeviceBYD Seagull Car AndroidOperating System My Question or IssueJust got a BYD Seagull Car and dowloaded Spotify onto the infotainment tablet. Logged in and it works great and even allows me to download playlists and song, h...

  • Visitor
  • Plan Premium Country Jordan Device BYD Seagull Car Android Operating System     My Question or Issue Just got a BYD Seagull Car and dowloaded Spotify onto the infotainment tablet....
  • Novy
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App crash when sorting/filtering podcasts

PlanPremiumCountryUnited KingdomDeviceGoogle Pixel 8Operating SystemAndroid 14Version8.9.82.620 My Question or IssueSpotify is crashing whenever I try to sort or filter a podcast. Whichever podcast I go into, if I try to change the sort order or filt...

  • Casual Listener
  •   Plan Premium Country United Kingdom Device Google Pixel 8 Operating System Android 14 Version 8.9.82.620   My Question or Issue Spotify is crashing whenever I try to sort or ...
  • Jruth85
  • Casual Listener
  • 435 Views
  • 6 replies
  • 1 likes
  • 435 Views
  • 6 replies
  • 1 likes

Superuser Contribution música

Que tal tengo un problema que realmente me esta frustrando es el siguiente, al tener spotify en reproducción tengo el voluntario

  • Visitor
  • Que tal tengo un problema que realmente me esta frustrando es el siguiente, al tener spotify en reproducción tengo el voluntario 
  • AlejaR
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Posso solo mettere in pausa-I can only pause

Listening podcast with locked screen I can only pause, I can not skip....why? Dal menù a tendina o con lo schermo bloccato posso solo mettere in pausa i podcast, non posso ne passare al episodio successivo né skippare di 15 secondi.... Come mai? Plan...

  • Casual Listener
  • Listening podcast with locked screen I can only pause, I can not skip....why?   Dal menù a tendina o con lo schermo bloccato posso solo mettere in pausa i podcast, non posso ne passare al epis...
  • Maria
  • Moderator
  • 730 Views
  • 9 replies
  • 1 likes
  • 730 Views
  • 9 replies
  • 1 likes

Solved!!Superuser Contribution How NOT to change playback device from Sonos to Android when leaving home?

Hi, I am using the spotify app on an Android to play music on Sonos speakers. That works well until I get into the car (or change the Android user). In these cases the music continues to play on my phone. I do see the usecase for that, but in my case...

  • Newbie
  • Hi, I am using the spotify app on an Android to play music on Sonos speakers. That works well until I get into the car (or change the Android user). In these cases the music continues to play on my p...
  • Dessi
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution App keeps removing my downloads from playlists

I am in on premium individual plan. I download all songs from all my playlists. Occasionally when I add songs all my downloads disappear and I have to redownload. I have limited data on my phone this really really sucksPlanFree/PremiumCountry Device(...

  • Visitor
  • I am in on premium individual plan. I download all songs from all my playlists. Occasionally when I add songs all my downloads disappear and I have to redownload. I have limited data on my phone this...
  • Joan
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes