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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35973 Views
  • 64 replies
  • 25 likes
  • 35973 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874105 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874105 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to get recommendation songs to stop playing on a playlist

Having random songs being recommended playing in the middle of a made playlist, how can you turn it off to stop the recommendations from playing.

  • Visitor
  • Having random songs being recommended playing in the middle of a made playlist, how can you turn it off to stop the recommendations from playing.
  • Yordan
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Auto & Jam sessions

PlanPremiumCountryFRANCEDeviceXiaomi 12 liteOperating SystemHyperOS / Android My Question or IssueI'm using spotify in my car through Android Auto feature.My issue is that I cannot launch a Jam session in this configuration, and I'd like to do that b...

  • Regular
  • Plan Premium Country FRANCE Device Xiaomi 12 lite Operating System HyperOS / Android   My Question or Issue I'm using spotify in my car through Android Auto feature. My issue is that ...
  • moreje
  • Regular
  • 228 Views
  • 2 replies
  • 0 likes
  • 228 Views
  • 2 replies
  • 0 likes

Superuser Contribution Full screen closes when i skip songs

Plan PremiumCountry DeviceSamsung galaxy s21 ultra Operating System My Question or IssueWhen i am in the app and play music with "fullscreen" if i skip songs fullscreen closes after a couple of songs this is super annoying. I have reinstalled the app...

  • Newbie
  •   Plan  Premium Country   Device Samsung galaxy s21 ultra  Operating System   My Question or Issue When i am in the app and play music with "fullscreen" if i skip s...
  • Vasil
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won't my playlist sync between devices properly?

I have a playlist of over 66 hours. On my computer, it works just fine. But when I switch the device it's playing from to my phone, it bugs out and my phone says it only has 34 hours along with removing half of the songs. When I switch it back, it's ...

  • Visitor
  • I have a playlist of over 66 hours. On my computer, it works just fine. But when I switch the device it's playing from to my phone, it bugs out and my phone says it only has 34 hours along with remov...
  • Susan_GP
  • Moderator
  • 295 Views
  • 7 replies
  • 0 likes
  • 295 Views
  • 7 replies
  • 0 likes

Superuser Contribution [ANDROID] music keeps stopping when playing in the background

Everytime I open my app, it tells me to turn on the "allow to play in background" option but this has been switched on since I installed the app. Now I'm unable to listen to my music (both from the app and local files) because the app keeps stopping ...

  • Music Fan
  • Everytime I open my app, it tells me to turn on the "allow to play in background" option but this has been switched on since I installed the app. Now I'm unable to listen to my music (both from the a...
  • Not applicable
  • 7488 Views
  • 27 replies
  • 0 likes
  • 7488 Views
  • 27 replies
  • 0 likes

Superuser Contribution Double and triple tap function in podcasts is broken

Booted today and Spotifys podcast controls no longer work with the double and triple tap on my earbuds. Previously they could skip forward or back 15 seconds, and now skip the entire track or bring it back to the beginning, which loses my places in a...

  • Regular
  • Booted today and Spotifys podcast controls no longer work with the double and triple tap on my earbuds. Previously they could skip forward or back 15 seconds, and now skip the entire track or bring i...
  • M4rk73
  • Visitor
  • 925 Views
  • 21 replies
  • 0 likes
  • 925 Views
  • 21 replies
  • 0 likes

My spotify is set to offline, why?

Every option on there doesn't load, it's set to offline. My data connection is on and working well.

  • Visitor
  • Every option on there doesn't load, it's set to offline. My data connection is on and working well.
  • Not applicable
  • 1450 Views
  • 3 replies
  • 0 likes
  • 1450 Views
  • 3 replies
  • 0 likes

Superuser Contribution Removed / Disliked in Discover Weekly list synchronizations multiple bugs

PlanPremiumCountryPolandDevicesLenovo Y530, Xiaomi POCO F4, Redmi Pad SEOperating SystemWindows 11, MIUI 14 (Android 13) My Question or IssueIn Discover Weekly list, you can remove a song, so it wouldn't be shown to you anymore.1) Any song removed fr...

  • Casual Listener
  • Plan Premium Country Poland Devices Lenovo Y530, Xiaomi POCO F4, Redmi Pad SE Operating System Windows 11, MIUI 14 (Android 13)   My Question or Issue In Discover Weekly list, you can ...
  • greenpark849a
  • Newbie
  • 216 Views
  • 4 replies
  • 0 likes
  • 216 Views
  • 4 replies
  • 0 likes

Superuser Contribution How to see all playlists I have created?

I want to filter my playlists so that I can easily see only the playlists that I have created. How can I do this?

  • Casual Listener
  • I want to filter my playlists so that I can easily see only the playlists that I have created. How can I do this?
  • mikemusic
  • Newbie
  • 12325 Views
  • 7 replies
  • 9 likes
  • 12325 Views
  • 7 replies
  • 9 likes

Superuser Contribution "No internet connection" when trying to sign in

It has been happening a few times already. I tried signing in via Facebook, email, none works. I tried factory reset, reinstalling the application (Spotify Lite), and it didn't work. It was working a few months ago on my rooted device (Galaxy Fame GT...

  • Casual Listener
  • It has been happening a few times already. I tried signing in via Facebook, email, none works. I tried factory reset, reinstalling the application (Spotify Lite), and it didn't work. It was working a...
  • AlejaR
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth headphones wont connect when I'm not connected to WiFi

I have service and at least 3 bars but no wifi and my headphones connect to my phone but not to Spotify. I have premium and even downloaded playlists but can't play anything

  • Visitor
  • I have service and at least 3 bars but no wifi and my headphones connect to my phone but not to Spotify. I have premium and even downloaded playlists but can't play anything
  • Ivelina
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changes to Maximum volume using Spotify Connect for Echo Show

PlanPremiumCountryEnglandDevice(SAMSUNG S10PLUS / ECHO SHOW 5 AND 10)Operating System(iANDROIDOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I connect to either of my Echo Show devices (5 or 10) via Spotify Connect as soon as I try to...

  • Music Fan
  • Plan Premium Country England Device (SAMSUNG S10PLUS / ECHO SHOW 5 AND 10) Operating System (iANDROIDOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I connect to...
  • kilinkis
  • Newbie
  • 5336 Views
  • 36 replies
  • 13 likes
  • 5336 Views
  • 36 replies
  • 13 likes

Superuser Contribution Lyrics won't show due to "About the Artist" info showing instead

With the latest update, artist information takes the place of lyrics for some artists. Considering there already is a way to see artist information, but no other way to see lyrics, this chage doesn't seem like it was thought through.

  • Gig Goer
  • With the latest update, artist information takes the place of lyrics for some artists. Considering there already is a way to see artist information, but no other way to see lyrics, this chage doesn't...
  • JoaoMaldos
  • Visitor
  • 40800 Views
  • 81 replies
  • 40 likes
  • about the artist
    lyrics
  • 40800 Views
  • 81 replies
  • 40 likes

Pages don't automatically save in cache when you leave them then go back.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAs of late, whenever I click a page like "View Artists" then hit the Back Button it refreshes...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue As of l...
  • Xyzman123
  • Regular
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Spotify keeps playing thundercat

I downloaded a thundercat playlist and didn't like it. I deleted the playlist. I unfollowed thundercat. No matter what I do it only plays thundercat.

  • Regular
  • I downloaded a thundercat playlist and didn't like it. I deleted the playlist. I unfollowed thundercat. No matter what I do it only plays thundercat.
  • PJH3
  • Regular
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify not playing offline

I just bought the spotify dou plan recently and i cant play any song on my phone when im offline

  • Casual Listener
  • I just bought the spotify dou plan recently and i cant play any song on my phone when im offline
  • Not applicable
  • 13121 Views
  • 12 replies
  • 2 likes
  • 13121 Views
  • 12 replies
  • 2 likes

Spotify / Android / Cardo PackTalk helmet blutooth

Morning all I have just started using Spotify with my Cardo Packtalk bluetooth helmet communicator for whern im on myu motorcycle. The volume for music and hearing other riders is set right but when I am listening to music and try to use voice comman...

  • Newbie
  • Morning all   I have just started using Spotify with my Cardo Packtalk bluetooth helmet communicator for whern im on myu motorcycle.   The volume for music and hearing other riders is s...
  • stawfik
  • Visitor
  • 10739 Views
  • 2 replies
  • 0 likes
  • 10739 Views
  • 2 replies
  • 0 likes

Why am I unable to access my downloaded albums when offline?

Since an update issued in early February 2024, I have been been unable to access my downloaded albums while offline. I have contacted the support email address who have provided no help whatsoever and now do not even respond to my emails. Why are you...

  • Newbie
  • Since an update issued in early February 2024, I have been been unable to access my downloaded albums while offline. I have contacted the support email address who have provided no help whatsoeve...
  • 100 Views
  • 0 replies
  • 0 likes
  • 100 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs don't load on mobile data

PlanPremiumCountryGermanyDeviceFairphone 3+Operating SystemAndroid 13 My Question or IssueHey there,since Saturday I am experiencing a very strange behaviour of the spotify app on my phone. It can only play music or load my playlists, when it is on w...

  • Regular
  • Plan Premium Country Germany Device Fairphone 3+ Operating System Android 13   My Question or Issue Hey there, since Saturday I am experiencing a very strange behaviour of the spotify...
  • schibullah
  • Regular
  • 434 Views
  • 10 replies
  • 0 likes
  • 434 Views
  • 10 replies
  • 0 likes