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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1014 Views
  • 0 replies
  • 4 likes

Not playing songs on a few albums

Listening to a artist and there songs are skipping for some reason .PlanFree/PremiumCountry DeviceSamsung galaxy s25 ultraOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Listening to a artist and there songs are skipping for some reason . Plan Free/Premium Country   Device Samsung galaxy s25 ultra Operating System (iOS 10, Android Oreo, Windows 10,e...
  • RayyW0
  • Rising Star 4
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

Superuser Contribution Night Light filter 'Unavailable' in certain parts of Spotify

PlanPremiumCountryUKDevicemoto g24Operating SystemAndroid 14 My Question or IssueThe Android system night light and extra dim options are both greyed out in Android with the text 'Unavailable' when in some screens in Spotify.It seems to happen when S...

  • Casual Listener
  • Plan Premium Country UK Device moto g24 Operating System Android 14   My Question or Issue The Android system night light and extra dim options are both greyed out in Android with the ...
  • shiftypistachio
  • Casual Listener
  • 547 Views
  • 4 replies
  • 0 likes
  • 547 Views
  • 4 replies
  • 0 likes

Music

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Jose_M
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Split-Screen Support Missing on Android

Hello Spotify Support Team,I've recently noticed that Spotify no longer supports split-screen mode on my Android device (Zenfone 11 Ultra, Android 14). This feature was working before, but now it seems to be disabled.I often use split-screen to multi...

  • Newbie
  • Hello Spotify Support Team, I've recently noticed that Spotify no longer supports split-screen mode on my Android device (Zenfone 11 Ultra, Android 14). This feature was working before, but now it...
  • svendllavendel
  • Casual Listener
  • 1782 Views
  • 11 replies
  • 6 likes
  • 1782 Views
  • 11 replies
  • 6 likes

Superuser Contribution Podcast changes after 3 hours

PlanPremiumCountry UK DeviceSamsung S22Operating System My Question or Issue We like listening to a 12 hour podcast overnight like sleep sounds. It has to last the whole time we are sleeping. We have tried two different podcasts both of which change ...

  • Newbie
  • Plan Premium Country UK   Device Samsung S22 Operating System     My Question or Issue   We like listening to a 12 hour podcast overnight like sleep sounds. It has to l...
  • Anthemosity
  • Visitor
  • 409 Views
  • 2 replies
  • 0 likes
  • 409 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to permanently disable Videos on Android TV

PlanPremiumCountryGermanyDevicePhilips 55POS5002 Android TV(TPM171E)Operating SystemAndroid TV 8.0.0Spotify App Version1.83.3 My Question or Issue The new video playback feature seems like a nice idea but my TV stops playback and needs to buffer if a...

  • Newbie
  • Plan Premium Country Germany Device Philips 55POS5002 Android TV(TPM171E) Operating System Android TV 8.0.0 Spotify App Version 1.83.3   My Question or Issue   The new video pl...
  • whobki
  • Visitor
  • 3178 Views
  • 7 replies
  • 25 likes
  • Android TV
    Video On Spotify
  • 3178 Views
  • 7 replies
  • 25 likes

Superuser Contribution Shared links doesn't work

PlanPremiumCountrySwedenDeviceOnePlus NordOperating SystemAndroid 11BrowserChrome, Brave My Question or IssueI've seen other topics here about shared links not working and they've been closed without action, like this one for example: https://communi...

  • Casual Listener
  • Plan Premium Country Sweden Device OnePlus Nord Operating System Android 11 Browser Chrome, Brave   My Question or Issue I've seen other topics here about shared links not working an...
  • muwaffaq
  • Casual Listener
  • 41085 Views
  • 97 replies
  • 20 likes
  • Android
    Share links
  • 41085 Views
  • 97 replies
  • 20 likes

Solved!!Superuser Contribution Cannot like songs on lock screen

PlanPremiumCountryAUTDeviceHuawei Honor 10Operating SystemAndroid 10 My Question or IssueI've done some research and it seems like I should be able to like songs on the lock screen by pulling down the lock screen banner. However, it doesn't let me. W...

  • Regular
  • Plan Premium Country AUT Device Huawei Honor 10 Operating System Android 10   My Question or Issue I've done some research and it seems like I should be able to like songs on the lock ...
  • JoaoSacramento
  • Newbie
  • 6045 Views
  • 12 replies
  • 0 likes
  • 6045 Views
  • 12 replies
  • 0 likes

Music is not available on my device

I wanted to listen to the music used in Evangelion, "Fly me to the moon", but I'm having trouble. An error occurred. "Music is not available on the device" The text appears.

  • Newbie
  • I wanted to listen to the music used in Evangelion, "Fly me to the moon", but I'm having trouble. An error occurred. "Music is not available on the device" The text appears.
  • osornios
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 'Add to Playlist' - playlist order is random

PremiumCountry Germany Device(Samsung Galaxy S7)Operating System(Android) My Question or Issue When I listen to a song and I want to add it to my playlists the order of the playlists is completely random.(I think this is like that since approximately...

  • Casual Listener
  • Premium Country Germany   Device (Samsung Galaxy S7) Operating System (Android)   My Question or Issue   When I listen to a song and I want to add it to my playlists the orde...
  • Brutalist151
  • Visitor
  • 10050 Views
  • 28 replies
  • 13 likes
  • 10050 Views
  • 28 replies
  • 13 likes

spotify takes ages to start every time I open the app

for a while now, everytime i want to open the app it takes up to like a minute for it to start up.

  • Newbie
  • for a while now, everytime i want to open the app it takes up to like a minute for it to start up.
  • RayyW0
  • Rising Star 4
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution KNOWN UNRESOLVED ISSUE FOR YEARS - Spotify redownloads all songs every phone restart

PlanPremiumCountryPolandDeviceXiaomi Redmi Note 4XOperating SystemAndroid 7 (MIUI) -> 7.1.2 (custom systems since there)-> 8 -> 8.1 -> 9 -> 10My Question or IssueAs title says - almost every reboot Spotify resets songs location to internal storage an...

  • Music Fan
  • Plan Premium Country Poland Device Xiaomi Redmi Note 4X Operating System Android 7 (MIUI) -> 7.1.2 (custom systems since there)-> 8 -> 8.1 -> 9 -> 10 My Question or Issue As t...
  • the13thfrance
  • Newbie
  • 4783 Views
  • 28 replies
  • 11 likes
  • 4783 Views
  • 28 replies
  • 11 likes

Superuser Contribution Playback stops when closing Spotify app after casting to speaker

Plan Premium Country Colombia Device Samsung Galaxy S23 Ultra Operating System Android 14 One UI version 6.1 My Question or Issue Hi, I’ve been experiencing an issue when playing music from Spotify on my Alexa speaker. Previously, I could start playb...

  • Newbie
  • Plan Premium   Country Colombia   Device Samsung Galaxy S23 Ultra   Operating System Android 14 One UI version 6.1   My Question or Issue Hi,   ...
  • Ivelina
  • Moderator
  • 2152 Views
  • 32 replies
  • 2 likes
  • 2152 Views
  • 32 replies
  • 2 likes

Superuser Contribution Podcast queue is playing older episodes instead of the next one

Whenever I finish an episode of a podcast, instead of playing the next episode it plays an older episode. Usually, it jumps back about 18 episodes. I have tried uninstalling and reinstalling the app, clearing the cache, and restarting my phone, but t...

  • Casual Listener
  • Whenever I finish an episode of a podcast, instead of playing the next episode it plays an older episode. Usually, it jumps back about 18 episodes. I have tried uninstalling and reinstalling the app,...
  • Heroicdose
  • Casual Listener
  • 2702 Views
  • 15 replies
  • 3 likes
  • 2702 Views
  • 15 replies
  • 3 likes

Solved!!Superuser Contribution "Something went wrong" on Android TV apl

PlanPremiumCountryPolandDeviceTV: Sony KE-55XH9005Operating SystemAndroid TV 10Spotify app version 1.91.8My Question or IssueCan't open the Spotify app on my Sony XH90 TV. When I'm opening the app, after few seconds main screen blinks, then "Somethin...

IMG_20250324_180206.jpg
  • Casual Listener
  • Plan Premium Country Poland Device TV: Sony KE-55XH9005 Operating System Android TV 10 Spotify app version 1.91.8 My Question or Issue Can't open the Spotify app on my Sony XH90 TV. When I'...
  • thelawpl
  • Casual Listener
  • 576 Views
  • 4 replies
  • 0 likes
  • 576 Views
  • 4 replies
  • 0 likes

Fix the web version.

It is impossible from Yandex browser Login to your account. When I click on the login button, it just takes me to the main page.PlanFreeCountryKazDevice(Realme 14C)Operating System(Android) My Question or Issue

  • Visitor
  • It is impossible from Yandex browser Login to your account. When I click on the login button, it just takes me to the main page. Plan Free Country Kaz Device (Realme 14C) Operating System (An...
  • MauriceMV
  • Spotify Star
  • 174 Views
  • 1 replies
  • 1 likes
  • 174 Views
  • 1 replies
  • 1 likes

Superuser Contribution Audio stuttering when using Bluetooth in Spotify phone app

PlanPremiumCountryBrazil DeviceRedmi Note 9SOperating SystemMIUI 12.5.5.0 Stable My Question or IssueMy phone's Spotify app won't play music via Bluetooth normally anymore. I always listen to music using my wireless headphones, specially now that I'm...

  • Regular
  • Plan Premium Country Brazil  Device Redmi Note 9S Operating System MIUI 12.5.5.0 Stable   My Question or Issue My phone's Spotify app won't play music via Bluetooth normally anymo...
  • Dessi
  • Moderator
  • 12310 Views
  • 4 replies
  • 3 likes
  • 12310 Views
  • 4 replies
  • 3 likes

Solved!!Superuser Contribution Missing buttons and icons

PlanPremiumCountrySlovakiaDeviceXiaomi Mi 11 LiteOperating SystemAndroid 12, MIUI 13.0.6 My Question or IssueThis happened to me a while ago. One day I opened the app and buttons and some icons were missing. I didn't care much because I knew where so...

  • Regular
  • Plan Premium Country Slovakia Device Xiaomi Mi 11 Lite Operating System Android 12, MIUI 13.0.6   My Question or Issue This happened to me a while ago. One day I opened the app and but...
  • Not applicable
  • 15027 Views
  • 37 replies
  • 2 likes
  • 15027 Views
  • 37 replies
  • 2 likes

Superuser Contribution Playlists and albums not loading (Galaxy J5)

PlanPremium FamilyCountryBrazilDevice(Samsung Galaxy J5)Operating System(Android 6.0.1) My IssueI can't open albuns or playlists (except "Liked songs"). I'm able to search them but once I try to open it stays forever loading. The app doesn't close or...

  • Newbie
  • Plan Premium Family Country Brazil Device (Samsung Galaxy J5) Operating System (Android 6.0.1)   My Issue I can't open albuns or playlists (except "Liked songs"). I'm able to sear...
  • Yordan
  • Moderator
  • 277 Views
  • 1 replies
  • 3 likes
  • 277 Views
  • 1 replies
  • 3 likes

The app just closes

PlanFreeDeviceNubia Z60 UltraOperating SystemAndroid 14 Hello. I updated the app to version 9.0.30.642 and now the app just closes about 10 seconds after logging in. I have installed older versions and it has exactly the same problem.

  • Newbie
  • Plan Free Device Nubia Z60 Ultra Operating System Android 14   Hello. I updated the app to version 9.0.30.642 and now the app just closes about 10 seconds after logging in. I have install...
  • Amay
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes