Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35973 Views
  • 64 replies
  • 25 likes
  • 35973 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874105 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874105 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs don't load on mobile data

PlanPremiumCountryGermanyDeviceFairphone 3+Operating SystemAndroid 13 My Question or IssueHey there,since Saturday I am experiencing a very strange behaviour of the spotify app on my phone. It can only play music or load my playlists, when it is on w...

  • Regular
  • Plan Premium Country Germany Device Fairphone 3+ Operating System Android 13   My Question or Issue Hey there, since Saturday I am experiencing a very strange behaviour of the spotify...
  • schibullah
  • Regular
  • 434 Views
  • 10 replies
  • 0 likes
  • 434 Views
  • 10 replies
  • 0 likes

Superuser Contribution How can I listen a single song?

My problem is that if I want to liststen JUST a single song, I cant because spotify is playing a automix of this and many other songs.

  • Visitor
  • My problem is that if I want to liststen JUST a single song, I cant because spotify is playing a automix of this and many other songs.
  • DanielHeins
  • Music Fan
  • 295 Views
  • 3 replies
  • 0 likes
  • 295 Views
  • 3 replies
  • 0 likes

Superuser Contribution Song listed in album but link is greyed out

Mr and mrs smith album(the actual vocal version) has a song by Alana D, baby bay listed but you cant play it. Several others on the album are also unavailable. Is this some weird loss of license on spotify?

  • Casual Listener
  • Mr and mrs smith album(the actual vocal version) has a song by Alana D, baby bay listed but you cant play it. Several others on the album are also unavailable. Is this some weird loss of license on s...
  • Not applicable
  • 170 Views
  • 2 replies
  • 0 likes
  • 170 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Artist pages don't load

All of a sudden Artist pages refuse to load. I click on "View artist". After a couple seconds of loading, it says "Something went wrong - Have another go? Try again". 9/10 artist pages are like this. 1/10 seem to randomly work. Artist pages are still...

  • Regular
  • All of a sudden Artist pages refuse to load. I click on "View artist". After a couple seconds of loading, it says "Something went wrong - Have another go? Try again". 9/10 artist pages are like this....
  • OscarDC
  • Moderator
  • 7666 Views
  • 21 replies
  • 10 likes
  • 7666 Views
  • 21 replies
  • 10 likes

Solved!!Superuser Contribution Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

  • Casual Listener
  • On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however. ...
  • yoozi
  • Newbie
  • 312696 Views
  • 48 replies
  • 3 likes
  • 312696 Views
  • 48 replies
  • 3 likes

Superuser Contribution Downloaded Content on Galaxy Watch Active

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Watch ActiveOperating SystemTizen 4.0.0.3 My Question or IssueI have read everything that Spotify, the Spotify Community Forums, and Samsung have to say about this issue. Everything. This functional...

  • Visitor
  • Plan Premium Country United States Device Samsung Galaxy Watch Active Operating System Tizen 4.0.0.3   My Question or Issue I have read everything that Spotify, the Spotify Community F...
  • coopermaggy
  • Newbie
  • 2072 Views
  • 5 replies
  • 6 likes
  • Samsung
  • 2072 Views
  • 5 replies
  • 6 likes

Superuser Contribution Delay with Android Media Control

PlanPremiumCountryDenmarkDeviceSamsung Galaxy S21Operating SystemAndroid My Question or IssueWhen I skip a track on the Media Controller there is a 2 second delay before it shows up as the next one.There's no issue skipping in the app itself, the mus...

  • Casual Listener
  • Plan Premium Country Denmark Device Samsung Galaxy S21 Operating System Android   My Question or Issue When I skip a track on the Media Controller there is a 2 second delay before it s...
  • Novy
  • Moderator
  • 218 Views
  • 3 replies
  • 0 likes
  • 218 Views
  • 3 replies
  • 0 likes

Superuser Contribution Notification Controls can't be swiped away or closed

PlanPremiumCountryUnited StatesDeviceLG V60Operating SystemAndroid 11 My Question or IssueRecently, I have been unable to swipe away the Spotify controls notification once I'm done listening. It'll just move over to show the notifications options but...

  • Regular
  • Plan Premium Country United States Device LG V60 Operating System Android 11   My Question or Issue Recently, I have been unable to swipe away the Spotify controls notification once I'...
  • bekzuniga84
  • Visitor
  • 48694 Views
  • 169 replies
  • 39 likes
  • 48694 Views
  • 169 replies
  • 39 likes

Superuser Contribution Songs are too fast

On my android phone I have this really weird issue that I feel like the songs are like 1.5 times faster. Maybe it's just me.

  • Casual Listener
  • On my android phone I have this really weird issue that I feel like the songs are like 1.5 times faster. Maybe it's just me.
  • Lenike45
  • Casual Listener
  • 821 Views
  • 6 replies
  • 0 likes
  • 821 Views
  • 6 replies
  • 0 likes

Superuser Contribution Not all buttons and menu items are accessible in 1280x720 resolution (android car radio unit)

PlanFree/PremiumCountryUSDeviceEonon car radio unit with 10 inch screen at 1280x720Operating SystemAndroid My Question or IssueI am unable to access all functions and menu options on my car radio unit. I believe this is due to the resolution of the s...

  • Regular
  • Plan Free/Premium Country US Device Eonon car radio unit with 10 inch screen at 1280x720 Operating System Android   My Question or Issue I am unable to access all functions and menu op...
  • AlejaR
  • Moderator
  • 220 Views
  • 5 replies
  • 0 likes
  • 220 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify massive battery drain on samsung phones

So recently I got a Samsung Galaxy S21 ultra, and the first 2 weeks or so were absolutely fine, with screen on time per charge of around 7-8 hours, but then 1 week ago or maybe a bit more I noticed that my battery suddenly didn't last as long as it d...

  • Casual Listener
  • So recently I got a Samsung Galaxy S21 ultra, and the first 2 weeks or so were absolutely fine, with screen on time per charge of around 7-8 hours, but then 1 week ago or maybe a bit more I noticed t...
  • AlejaR
  • Moderator
  • 32972 Views
  • 59 replies
  • 6 likes
  • App & Features
  • 32972 Views
  • 59 replies
  • 6 likes

Superuser Contribution Spotify won't play two specific episodes of a podcast

I am trying to listen to episodes 147 and 147 of "The Rest is Politics" and I cannot. They won't play on my Android phone app, my desktop app or the browser (even in incognito). I have logged out and in, restarted my computer, emptied the cache, rein...

  • Newbie
  • I am trying to listen to episodes 147 and 147 of "The Rest is Politics" and I cannot. They won't play on my Android phone app, my desktop app or the browser (even in incognito). I have logged out and...
  • Novy
  • Moderator
  • 183 Views
  • 2 replies
  • 0 likes
  • 183 Views
  • 2 replies
  • 0 likes

Superuser Contribution Android Local Files

PlanPremiumCountryU.S.A.DeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueHello,I'm trying to get Local Files to appear on my mobile app, but the file doesn't appear even when I have the setting toggled on (see photos). I recently di...

Screenshot_20240126-115502_Spotify.jpg Screenshot_20240126-115517_Spotify.jpg
  • Music Fan
  • Plan Premium Country U.S.A. Device Samsung Galaxy S9 Operating System Android   My Question or Issue Hello, I'm trying to get Local Files to appear on my mobile app, but the file does...
  • ThatAlex
  • Newbie
  • 893 Views
  • 26 replies
  • 0 likes
  • 893 Views
  • 26 replies
  • 0 likes

Superuser Contribution Connectivity issues with mobile data

PlanPremiumCountryGeanyDeviceZenfone 10Operating SystemAndroid My Question or Issue Hello, when I'm connected to mobile data Spotify isn't working. The songs are not loading and nothing is happening. The connection is good, I have fast Internet acces...

  • Regular
  •   Plan Premium Country Geany Device Zenfone 10 Operating System Android        My Question or Issue  Hello, when I'm connected to mobile data Spotify isn't ...
  • Ivelina
  • Moderator
  • 397 Views
  • 9 replies
  • 1 likes
  • 397 Views
  • 9 replies
  • 1 likes

Superuser Contribution no "show songs from" option

Nohne of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryUkDeviceSamsung a04sOperating SystemAndroid My Question or Issue Hi. I want to play songs from my local file...

  • Visitor
  • Nohne of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Uk Device Samsung a04s Operating System Andro...
  • Joan
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant view all songs in my library as a list

PlanPremiumCountryUkDeviceGalaxy note 9Operating SystemAndroid pie My Question or IssueI can no longer view all the songs in my library as a list so i can now no longer automatically download every song i add to my library by having the download swit...

  • Newbie
  • Plan Premium Country Uk Device Galaxy note 9 Operating System Android pie   My Question or Issue I can no longer view all the songs in my library as a list so i can now no longer autom...
  • Dmitrу
  • Roadie
  • 29215 Views
  • 23 replies
  • 10 likes
  • 29215 Views
  • 23 replies
  • 10 likes

Still have commercials on duo premium

Joined premium duo but still have ads

  • Visitor
  • Joined premium duo but still have ads
  • ribezaz
  • Rising Star 3
  • 134 Views
  • 1 replies
  • 1 likes
  • 134 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Missing toggle for "control what's playing in jam session"

PlanPremiumCountryUSA DeviceGoogle Pixel 6aOperating SystemAndroid 14 My Question or IssueWhen in jam session, I only want guests to add a song and not change /skip songs. I tried it today and my guests could change songs. I found the instructions to...

  • Regular
  •   Plan Premium Country USA  Device Google Pixel 6a Operating System Android 14   My Question or Issue When in jam session, I only want guests to add a song and not change /s...
  • AlejaR
  • Moderator
  • 305 Views
  • 4 replies
  • 0 likes
  • 305 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Your Library] Prevent Order of Playlists In A Folder From Being Altered By Spotify

I have over 6,000 synced local songs. On the desktop, I'm putting the songs from each local album in a playlist and then moving all of the playlists in alphabetical order into a folder. I doing this to make it easy to find an album's playlist in the ...

  • Music Fan
  • I have over 6,000 synced local songs. On the desktop, I'm putting the songs from each local album in a playlist and  then moving all of the playlists in alphabetical order into a folder. I doing...
  • twelve_xii
  • Casual Listener
  • 2367 Views
  • 24 replies
  • 7 likes
  • Your Library
  • 2367 Views
  • 24 replies
  • 7 likes

Superuser Contribution Spotify Starts Playing Random Playlists When I Open the App When Connected to Car Bluetooth.

PlanPremiumCountryCanadaDeviceSamsung Galaxy S22Operating SystemAndroid 14 (One UI 6.0) My Question or IssueThis issue started happening about a month ago, after an update. Whenever Spotify is connected to my car's bluetooth, everytime I open the app...

  • Regular
  • Plan Premium Country Canada Device Samsung Galaxy S22 Operating System Android 14 (One UI 6.0)   My Question or Issue This issue started happening about a month ago, after an update. ...
  • XDanW
  • Regular
  • 1470 Views
  • 14 replies
  • 3 likes
  • 1470 Views
  • 14 replies
  • 3 likes