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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6857 Views

0 replies

7 likes

  • 6857 Views
  • 0 replies
  • 7 likes

Superuser Contribution Extreme battery usage on wear os without the app open.

Spotify on my watch started draining my battery since yesterday evening. I took it from the charger and put it on my wrist and went to sleep. 10 hours later I wake up and leave the home, after I arrive at my destination I see that my watch is 7%, whi...

Newbie

Spotify on my watch started draining my battery since yesterday evening. I took it from the charger and put it on my wrist and went to sleep. 10 hours later I wake up and leave the home, after I arri...

1995matthewb

Casual Listener

981 Views

2 replies

1 likes

  • 981 Views
  • 2 replies
  • 1 likes

Music

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Jose_M

Spotify Star

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Videos on home screen autoplay despite auto play turned off in settings

PlanFree/PremiumOperating SystemAndroid My Question or Issue Videos on home screen autoplay despite auto play turned off in settings

Roadie

Plan Free/Premium Operating System Android   My Question or Issue     Videos on home screen autoplay despite auto play turned off in settings    

onlytocomplain

Roadie

674 Views

8 replies

1 likes

  • 674 Views
  • 8 replies
  • 1 likes

Superuser Contribution only 50% of favorite songs are active when offline using spotify premium.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Novy

Moderator

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Certain UI elements overlap on foldable devices

Just adding to this as I experience the same on my Pixel 9 Pro Fold running Android 15, build no BP1A.250305.020.A2. If there is no Canvas, album artwork overlaps the "playing from" info.

Casual Listener

Just adding to this as I experience the same on my Pixel 9 Pro Fold running Android 15, build no BP1A.250305.020.A2.   If there is no Canvas, album artwork overlaps the "playing from" info. ...

liya2025

Music Fan

1571 Views

4 replies

1 likes

  • 1571 Views
  • 4 replies
  • 1 likes

Superuser Contribution Delay with Media Controller

PlanPremiumCountryUkraineDeviceSamsung Galaxy Note 10+Operating SystemAndroid 12 My Question or IssueWhen I skip or pause, I get a delay in Android Media Control, namely in Spotify, at lock screen the same, with other applications it is not so. The m...

Regular

Plan Premium Country Ukraine Device Samsung Galaxy Note 10+ Operating System Android 12   My Question or Issue When I skip or pause, I get a delay in Android Media Control, namely in S...

Dessi

Moderator

4130 Views

33 replies

2 likes

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  • 33 replies
  • 2 likes

Music is not available on my device

I wanted to listen to the music used in Evangelion, "Fly me to the moon", but I'm having trouble. An error occurred. "Music is not available on the device" The text appears.

Newbie

I wanted to listen to the music used in Evangelion, "Fly me to the moon", but I'm having trouble. An error occurred. "Music is not available on the device" The text appears.

osornios

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

spotify takes ages to start every time I open the app

for a while now, everytime i want to open the app it takes up to like a minute for it to start up.

Newbie

for a while now, everytime i want to open the app it takes up to like a minute for it to start up.

RayyW0

Spotify Star

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Solo tengo 3 dispositivos en modo offline y no puedo descargar música

Sigo con problema de descarga modo offline solo tengo 3 dispositivos con acceso, ya cerré sesión en todos y nada

Visitor

Sigo con problema de descarga modo offline solo tengo 3 dispositivos con acceso, ya cerré sesión en todos y nada

Jose_M

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Fix the web version.

It is impossible from Yandex browser Login to your account. When I click on the login button, it just takes me to the main page.PlanFreeCountryKazDevice(Realme 14C)Operating System(Android) My Question or Issue

Visitor

It is impossible from Yandex browser Login to your account. When I click on the login button, it just takes me to the main page. Plan Free Country Kaz Device (Realme 14C) Operating System (An...

MauriceMV

Spotify Star

288 Views

1 replies

1 likes

  • 288 Views
  • 1 replies
  • 1 likes

bug

my phone is infinix note 30 pro My Question or Issueno sound when i skip the song,its a bug

Visitor

my phone is infinix note 30 pro   My Question or Issue no sound when i skip the song,its a bug

Amay

Spotify Star

304 Views

1 replies

0 likes

Possible Bug
  • 304 Views
  • 1 replies
  • 0 likes

The app just closes

PlanFreeDeviceNubia Z60 UltraOperating SystemAndroid 14 Hello. I updated the app to version 9.0.30.642 and now the app just closes about 10 seconds after logging in. I have installed older versions and it has exactly the same problem.

Newbie

Plan Free Device Nubia Z60 Ultra Operating System Android 14   Hello. I updated the app to version 9.0.30.642 and now the app just closes about 10 seconds after logging in. I have install...

Amay

Spotify Star

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues With (Built-In) Spotify App on BMW OS 9 (Android OS) iDrive

Plan: PremiumCountry: MalaysiaDevice: BMW iX1Operating System: BMW OS 9 (Android OS), Firmware 11/2024.67 Ever since the (built-in) Spotify app got updated automatically from V4.9.x to V5.1 on BMW OS 9, it has been exhibiting these issues:Spotify no ...

Casual Listener

Plan: Premium Country: Malaysia Device: BMW iX1 Operating System: BMW OS 9 (Android OS), Firmware 11/2024.67   Ever since the (built-in) Spotify app got updated automatically from V4.9...

Novy

Moderator

2820 Views

11 replies

1 likes

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  • 11 replies
  • 1 likes

Superuser Contribution Playlists and albums not loading (Galaxy J5)

PlanPremium FamilyCountryBrazilDevice(Samsung Galaxy J5)Operating System(Android 6.0.1) My IssueI can't open albuns or playlists (except "Liked songs"). I'm able to search them but once I try to open it stays forever loading. The app doesn't close or...

Newbie

Plan Premium Family Country Brazil Device (Samsung Galaxy J5) Operating System (Android 6.0.1)   My Issue I can't open albuns or playlists (except "Liked songs"). I'm able to sear...

Jérémi

Newbie

524 Views

2 replies

4 likes

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  • 2 replies
  • 4 likes

Superuser Contribution Podcast skips to random episode during playback

PlanPremiumCountryUSDeviceGoogle Pixel 7 ProOperating SystemAndroid 15 My Question or IssueSometimes when listening to a specific podcast, it will stop playback and skip to a random episode from the same podcast. It only happens on the one podcast (L...

Music Fan

  Plan Premium Country US Device Google Pixel 7 Pro Operating System Android 15   My Question or Issue Sometimes when listening to a specific podcast, it will stop playback and s...

Eni

Moderator

690 Views

4 replies

1 likes

  • 690 Views
  • 4 replies
  • 1 likes

Superuser Contribution Can't click to play a song unless i search it in the searchbar first

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 4AOperating SystemAndroid My Question or IssueWhen I try to click a song to play from my library, nothing happens. The app does not respond and the song does not play. When I search for the song in th...

Visitor

  Plan Premium Country United States Device Google Pixel 4A Operating System Android   My Question or Issue When I try to click a song to play from my library, nothing happens. T...

Ivelina

Moderator

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Android app crashes when switching from podcast to DJ

PlanPremiumCountryUSADevicePixel 9Operating SystemAndroid 15 Versionversion 9.0.30.642com.spotify.music My Question or IssueSteps to reproduce: 1. Play a podcast episode2. Navigate to the AI DJ from home screen while the podcast is playing3. DJ appea...

Casual Listener

Plan Premium Country USA Device Pixel 9 Operating System Android 15   Version version 9.0.30.642 com.spotify.music   My Question or Issue Steps to reproduce:  1. Play a ...

AL1CE

Visitor

630 Views

4 replies

1 likes

  • 630 Views
  • 4 replies
  • 1 likes

Superuser Contribution No me inicia sesión

Inicio sesión con mi contraseña y usuario y se me queda cargando y nunca llega a cargar, inicio sesión con Google que la tengo enlazada y tampoco, me he intentado crear otra cuenta para hacer la prueba y lo mismo, ya borré el caché, reinicié y desins...

Newbie

Inicio sesión con mi contraseña y usuario y se me queda cargando y nunca llega a cargar, inicio sesión con Google que la tengo enlazada y tampoco, me he intentado crear otra cuenta para hacer la prue...

Yordan

Moderator

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android app slow

PlanFreeCountryBrazil DeviceMotorola moto G22 Operating SystemAndroid 12 My Question or IssueThey finished the lite version with the argument that people now have smartphones and more accessible internet... The problem is, even with 4GB of RAM and a ...

Regular

Plan Free Country Brazil  Device Motorola moto G22  Operating System Android 12   My Question or Issue They finished the lite version with the argument that people now have s...

Ariel27

Regular

1240 Views

9 replies

1 likes

  • 1240 Views
  • 9 replies
  • 1 likes

Superuser Contribution Night Light filter 'Unavailable' in certain parts of Spotify

PlanPremiumCountryUKDevicemoto g24Operating SystemAndroid 14 My Question or IssueThe Android system night light and extra dim options are both greyed out in Android with the text 'Unavailable' when in some screens in Spotify.It seems to happen when S...

Casual Listener

Plan Premium Country UK Device moto g24 Operating System Android 14   My Question or Issue The Android system night light and extra dim options are both greyed out in Android with the ...

shiftypistachio

Casual Listener

806 Views

4 replies

0 likes

  • 806 Views
  • 4 replies
  • 0 likes