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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1014 Views
  • 0 replies
  • 4 likes

Superuser Contribution Music video feature disappeared (Android)

Plan: Premium Country: South Africa Device: Samsung Galaxy A24Operating System: Android 14 My Question or Issue: Why have I suddenly lost the music video feature?? According to Google and your site it should still be available, with an expanding libr...

  • Casual Listener
  • Plan: Premium  Country: South Africa  Device: Samsung Galaxy A24 Operating System: Android 14   My Question or Issue: Why have I suddenly lost the music video featu...
  • DarkXn
  • Casual Listener
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Superuser Contribution Getting "DJ Is Not Available In Your Country" when I try to start it on Wifi. In US.

I have Premium and am on a Galaxy S21. I've only had this issue in the past week. If I am on Wifi, it gives me that above error. So in order to start it, I need to disconnect from wifi, restart the app, then it will usually start. This only happens o...

  • Casual Listener
  • I have Premium and am on a Galaxy S21. I've only had this issue in the past week. If I am on Wifi, it gives me that above error. So in order to start it, I need to disconnect from wifi, restart the a...
  • Monica_85
  • Visitor
  • 10665 Views
  • 16 replies
  • 2 likes
  • 10665 Views
  • 16 replies
  • 2 likes

Superuser Contribution Adding songs to my playlist

PlanPremiumCountry INDIADeviceSamsung GalaxyOperating SystemAndroid 14 one ui 6 My Question or Issue Whenever I click the + button to add a song to my playlist instead of asking me which playlist should the song be added to, Spotify automatically add...

  • Newbie
  • Plan Premium Country INDIA Device Samsung Galaxy Operating System Android 14 one ui 6   My Question or Issue   Whenever I click the + button to add a song to my playlist instead o...
  • Yordan
  • Moderator
  • 10858 Views
  • 3 replies
  • 0 likes
  • 10858 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify randomly starts playing

PlanPremiumCountryGermanyDevicePixel 5Operating SystemAndroid 12 My Question or IssueFirst of all, I have done all the default troubleshooting steps (Logout everywhere, change password, reinstall, update, restart, clean cache...) - issue persists ove...

  • Casual Listener
  • Plan Premium Country Germany Device Pixel 5 Operating System Android 12   My Question or Issue First of all, I have done all the default troubleshooting steps (Logout everywhere, chang...
  • Nightenstar
  • Casual Listener
  • 13778 Views
  • 27 replies
  • 0 likes
  • 13778 Views
  • 27 replies
  • 0 likes

App is slow after starting

PlanPremiumCountryCurrently in Japan in the US militaryDeviceSamsung Galaxy S24 UltraOperating SystemUI Version 7.0 Android Version 15My Question or IssueWhenever I go into the app it is a grey screen anything that has a photo it is grey and I have t...

  • Visitor
  • Plan Premium Country Currently in Japan in the US military Device Samsung Galaxy S24 Ultra Operating System UI Version 7.0  Android Version 15 My Question or Issue Whenever I go into t...
  • ribezaz
  • Spotify Star
  • 438 Views
  • 1 replies
  • 2 likes
  • 438 Views
  • 1 replies
  • 2 likes

Superuser Contribution [Android] Unable to control volume of tablet via phone?

Hi Anyone here know the reason for this?So I just swapped from a laptop to a Tablet (Idea Tab Pro) and want to play spotify from the tablet to a set of speakers.The issue is previously I could control the laptop spotify via phone (Android).There is n...

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  • Regular
  • Hi 🙂 Anyone here know the reason for this? So I just swapped from a laptop to a Tablet (Idea Tab Pro) and want to play spotify from the tablet to a set of speakers. The issue is previously I c...
  • Tatertotcasserole
  • Newbie
  • 566 Views
  • 6 replies
  • 0 likes
  • 566 Views
  • 6 replies
  • 0 likes

Superuser Contribution Skrillex newest album can't be played for some reason

Being when click on album shows no songs but when I see a song which is in that album I click on it and it doesn't play

  • Casual Listener
  • Being when click on album shows no songs but when I see a song which is in that album I click on it and it doesn't play
  • Bigboy24
  • Casual Listener
  • 272 Views
  • 2 replies
  • 0 likes
  • 272 Views
  • 2 replies
  • 0 likes

Superuser Contribution Re: Canvas is not working

I also have the same problem. Im using a Samsung galaxy j6. And canvas is not working on my phone.

  • Newbie
  • I also have the same problem. Im using a Samsung galaxy j6. And canvas is not working on my phone.
  • hox11
  • Casual Listener
  • 2438 Views
  • 4 replies
  • 1 likes
  • 2438 Views
  • 4 replies
  • 1 likes

Superuser Contribution i have premium (kinda) but have never subscribed

PlanFree/PremiumCountryUSADevicesamsung s25Operating Systemsamsung OS My Question or IssueI have never been subscribed to premium but suddenly gained the ability to have a queue, pick whaterver song i want to listen to, and skip unlimitedly. why?

  • Newbie
  • Plan Free/Premium Country USA Device samsung s25 Operating System samsung OS   My Question or Issue I have never been subscribed to premium but suddenly gained the ability to have a qu...
  • MihailY
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution All sounds are muted if I pause music while using Spotify in a car with a Bluetooth connection

Hey.Please help me to solve the issue.I always use Spotify in my car with a Bluetooth connection but if I pause the music (no matter from smartphone or from multimedia system) - all sounds including navigator, apps notifications, phone calls etc are ...

  • Casual Listener
  • Hey. Please help me to solve the issue. I always use Spotify in my car with a Bluetooth connection but if I pause the music (no matter from smartphone or from multimedia system) - all sounds includ...
  • MihailY
  • Moderator
  • 323 Views
  • 3 replies
  • 0 likes
  • 323 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Android app crashes when switching from podcast to DJ

PlanPremiumCountryUSADevicePixel 9Operating SystemAndroid 15 Versionversion 9.0.30.642com.spotify.music My Question or IssueSteps to reproduce: 1. Play a podcast episode2. Navigate to the AI DJ from home screen while the podcast is playing3. DJ appea...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 9 Operating System Android 15   Version version 9.0.30.642 com.spotify.music   My Question or Issue Steps to reproduce:  1. Play a ...
  • AL1CE
  • Visitor
  • 483 Views
  • 4 replies
  • 1 likes
  • 483 Views
  • 4 replies
  • 1 likes

Superuser Contribution Android app starts playing automatically when opened (8.8.96.364)

My app as started automatically playing, and bringing up the now playing screen every single time I open the app. This is extremely annoying and frustrating in many cases. Sometimes I'll have the next song I want to listen to searched up and open the...

  • Visitor
  • My app as started automatically playing, and bringing up the now playing screen every single time I open the app. This is extremely annoying and frustrating in many cases. Sometimes I'll have the nex...
  • Emilie9
  • Casual Listener
  • 2796 Views
  • 14 replies
  • 4 likes
  • 2796 Views
  • 14 replies
  • 4 likes

Superuser Contribution Very poor sound quality when playing in my car

PlanPremiumCountryUSDeviceSamsung Galaxy S10+Operating SystemAndroid version 9 My Question or IssueI purchased a new 2019 Chevy Colorado over the weekend and when I tried to connect my phone to stream Spotify the sound quality was terrible, hollow an...

  • Visitor
  •   Plan Premium Country US Device Samsung Galaxy S10+ Operating System Android version 9   My Question or Issue I purchased a new 2019 Chevy Colorado over the weekend and when I t...
  • FJGal
  • Newbie
  • 16108 Views
  • 11 replies
  • 4 likes
  • 16108 Views
  • 11 replies
  • 4 likes

Solved!! After updating to Android 15 pixel watch no longer controls phone volume in Spotify app

Plan PremiumCountry USADevice Pixel 9 Pro, Pixel WatchOperating System Android 15 My Issue Before updating to Android 15 I was able to control the volume of my Pixel phone from my Pixel watch in the Spotify app. This is very handy e.g. when running a...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 9 Pro, Pixel Watch Operating System Android 15   My Issue   Before updating to Android 15 I was able to control the volume of my Pixel...
  • brktime
  • Casual Listener
  • 617 Views
  • 1 replies
  • 0 likes
  • 617 Views
  • 1 replies
  • 0 likes

Superuser Contribution Very slow response from app

The app keeps being very slow bith offline and online. Takes minutes for a clicked song to play, takes long to search even in my own liked songs and sometimes just never works

  • Visitor
  • The app keeps being very slow bith offline and online. Takes minutes for a clicked song to play, takes long to search even in my own liked songs and sometimes just never works
  • dogg4
  • Visitor
  • 9902 Views
  • 7 replies
  • 2 likes
  • 9902 Views
  • 7 replies
  • 2 likes

bug

my phone is infinix note 30 pro My Question or Issueno sound when i skip the song,its a bug

  • Visitor
  • my phone is infinix note 30 pro   My Question or Issue no sound when i skip the song,its a bug
  • Amay
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • Possible Bug
  • 220 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Currently playing songs not highlighted in green

Why aren't my currently playing songs highlighted in green on my Samsung flip 4? I've tried reinstalling the app and that didn't work.

  • Casual Listener
  • Why aren't my currently playing songs highlighted in green on my Samsung flip 4? I've tried reinstalling the app and that didn't work.
  • tbowron
  • Casual Listener
  • 497 Views
  • 2 replies
  • 0 likes
  • 497 Views
  • 2 replies
  • 0 likes

Superuser Contribution Tapping Bottom Navigation Buttons Sometimes Select What's Underneath

PlanPremiumCountryUnited States DevicePixel 8 ProOperating SystemAndroid 15 (I think) My Question or IssueSometimes, when I'm navigating around the app and I click the button to go home (bottom navigation home button), the item that's below the butto...

  • Regular
  •   Plan Premium Country United States  Device Pixel 8 Pro Operating System Android 15 (I think)   My Question or Issue Sometimes, when I'm navigating around the app and I cli...
  • Afik
  • Visitor
  • 544 Views
  • 7 replies
  • 1 likes
  • 544 Views
  • 7 replies
  • 1 likes

Superuser Contribution How to stop Spotify opening automatically on mobile?

So I often listen to spotify on my desktop computer at home and my laptop at work. When I playing music on a separate device and using my phone, often times Spotify opens itself automatically and the music controls show up in my notification bar on m...

  • Gig Goer
  • So I often listen to spotify on my desktop computer at home and my laptop at work. When I playing music on a separate device and using my phone, often times Spotify opens itself automatically and t...
  • gabrielius17
  • Visitor
  • 35174 Views
  • 35 replies
  • 4 likes
  • 35174 Views
  • 35 replies
  • 4 likes

Superuser Contribution Autoplay not working

PlanPremiumDeviceSamsung Galaxy a52sOperating SystemAndroid My Question or IssueAutoplay doesn't work, have tried all the fixes on here and on google but none work.It worked fine on my old iphone and every other deviceYes autoplay is turned on

  • Casual Listener
  • Plan Premium Device Samsung Galaxy a52s Operating System Android   My Question or Issue Autoplay doesn't work, have tried all the fixes on here and on google but none work. It worked fi...
  • ThisAppSuckALot1
  • Newbie
  • 25982 Views
  • 81 replies
  • 4 likes
  • autoplay
    Help
  • 25982 Views
  • 81 replies
  • 4 likes