Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6051 Views

0 replies

7 likes

  • 6051 Views
  • 0 replies
  • 7 likes

Solved!! Web player redirects to app

On mobile, (Android), I can't seem to open the Web player without all my browsers either telling me you can't listen to songs in incognito or re directing me to the app. Is that impossible on mobile? If so, why!? Just let me listen to songs in my bro...

Regular

On mobile, (Android), I can't seem to open the Web player without all my browsers either telling me you can't listen to songs in incognito or re directing me to the app. Is that impossible on mobile?...

Lolking2712

Regular

878 Views

2 replies

0 likes

  • 878 Views
  • 2 replies
  • 0 likes

Deleting no longer wanted playlists, podcasts . How do I do this please.?

PlanPremiumCountryN.Z. Device Samsung Operating System Android My Question or IssueHow do I delete unused no longer wanted folders or music, podcasts

Visitor

Plan Premium Country N.Z.   Device  Samsung  Operating System  Android    My Question or Issue How do I delete unused no longer wanted folders or music, podca...

RayyW0

Spotify Star

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Freezing on 2025 Mini Countryman

PlanPremiumCountryU.S.Device2025 Mini Countryman My Question or IssueFor about the past month, whenever I start my Mini Countryman, Spotify seems to not boot correctly. The last song played will be pulled up, and I can start playing that song, but af...

Newbie

Plan Premium Country U.S. Device 2025 Mini Countryman   My Question or Issue For about the past month, whenever I start my Mini Countryman, Spotify seems to not boot correctly. The last ...

Vasil

Moderator

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Video player

Hello, I have been having troubles when playing video on Spotify, normally with podcasts.The screen options such play, rewind, etc don't disappear (only in full screen mode) and the screen enters in rest mode (like being in audio mode). Is there any ...

Casual Listener

Hello,   I have been having troubles when playing video on Spotify, normally with podcasts. The screen options such play, rewind, etc don't disappear (only in full screen mode) and the screen...

Yordan

Moderator

430 Views

3 replies

1 likes

  • 430 Views
  • 3 replies
  • 1 likes

Superuser Contribution Crashing on Android - display says there is a "bug"

For the last few days Spotify will not open. Inotially Android displayed notification saying there is a bug and to clear cache. I cleared cache and now it won't open at all.I am loathe to uninstall as will wipe all my downloaded songs PlanPremiumCoun...

Visitor

For the last few days Spotify will not open. Inotially Android displayed notification saying there is a bug and to clear cache.  I cleared cache and now it won't open at all. I am loathe to un...

Vasil

Moderator

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues with queue button

PlanPremiumDevice(Google Pixel 7 Pro)Operating System(Android 14)My Question or IssueQueue icon not reacting when trying to open As a workaround, the only option to check queue currently is to add a new song to it and press Open while Added to Queue ...

Casual Listener

Plan Premium Device (Google Pixel 7 Pro) Operating System (Android 14) My Question or Issue Queue icon not reacting when trying to open   As a workaround, the only option to check ...

Dj_Fex

Roadie

1297 Views

14 replies

2 likes

Android
google pixel 7 pro
Queue Button
  • 1297 Views
  • 14 replies
  • 2 likes

Superuser Contribution I have set a replacement account as daughter forgot log in but not recognis

My daughter forgot her login details and email which I only set up for her spotify, so I have set up a new account and message say no user with these details and wrong email password combination.Can I either get her old account back for her which had...

Casual Listener

My daughter forgot her login details and email which I only set up for her spotify, so I have set up a new account and message say no user with these details and wrong email password combination. Ca...

Joan

Moderator

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add audiobook chapter to queue

PlanPremiumCountryUKDeviceAndroidOperating SystemOxygen OS 13.1 I always thought it would be good to be able to add a whole audiobook to a playlist so that you could just hit 'clear queue' to return to your previous listening. However, adding single ...

Gig Goer

Plan Premium Country UK Device Android Operating System Oxygen OS 13.1   I always thought it would be good to be able to add a whole audiobook to a playlist so that you could just hit '...

Interrobang

Music Fan

2732 Views

21 replies

8 likes

  • 2732 Views
  • 21 replies
  • 8 likes

Superuser Contribution stop spotify playing podcasts

Plannot sure - paying for extra contentCountryItalyDeviceSamsung Galaxy S20 plusOperating SystemAndroid 13 My Question or IssueI'm subscribed to 1 payment podcast which delivers a new episode every day at 5pm. After listening to the new episode, spot...

Regular

Plan not sure - paying for extra content Country Italy Device Samsung Galaxy S20 plus Operating System Android 13   My Question or Issue I'm subscribed to 1 payment podcast which deliv...

AnnaB58

Regular

885 Views

10 replies

0 likes

  • 885 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Does Not Output Audio on Redmi Buds 6 Pro (Xiaomi Redmi 14 Pro + 5G)

PlanPremiumCountryTurkeyDeviceNo Sound on Spotify with Redmi Buds 6 Pro on Xiaomi Redmi 14 Pro + 5GOperating SystemAndroid OreoMy Question or IssueHello,I am experiencing a serious audio issue on my Xiaomi Redmi 14 Pro + 5G when using my Redmi Buds 6...

Casual Listener

Plan Premium Country Turkey Device No Sound on Spotify with Redmi Buds 6 Pro on Xiaomi Redmi 14 Pro + 5G Operating System Android Oreo My Question or Issue Hello, I am experiencing a s...

Xenfia

Casual Listener

1595 Views

4 replies

0 likes

  • 1595 Views
  • 4 replies
  • 0 likes

Superuser Contribution App wont open on Android since v9.0.24.601

PlanFree/PremiumCountryUnited Kingdom DeviceOnePlus 10TOperating SystemAndroid My Question or IssueSince an update 3 days ago Spotify won't open on my phone. Restarted the phone, force quit Spotify and reinstalled Spotify, same issue

Visitor

Plan Free/Premium Country United Kingdom  Device OnePlus 10T Operating System Android   My Question or Issue Since an update 3 days ago Spotify won't open on my phone. Restarted t...

Ivelina

Moderator

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution Auto play

Any time I connect to any of my 3 cars, 3 different years, and 3 different stereo, Spotify will start itself and play. No one can figure it why this is happening going on 2 years now. All I have to do is hit media and whatever spotify was playing las...

Regular

Any time I connect to any of my 3 cars, 3 different years, and 3 different stereo, Spotify will start itself and play. No one can figure it why this is happening going on 2 years now. All I have to d...

Gussgee

Visitor

1115 Views

9 replies

0 likes

  • 1115 Views
  • 9 replies
  • 0 likes

Wireless Android Auto (A15/OnePlus12): Audio randomly stops while track continues playing

PlanPremium (9.0.22.543)CountryUSDeviceOnePlus 12 Operating SystemAndroid 15 My Question or IssueWireless AA on a 2025 Mercedes with latest updates.Spotify audio will randomly stop, while progress bar continues on. The audio will recover if I hit pau...

Casual Listener

Plan Premium (9.0.22.543) Country US Device OnePlus 12  Operating System Android 15   My Question or Issue Wireless AA on a 2025 Mercedes with latest updates. Spotify audio will ...

kexpfan

Casual Listener

545 Views

2 replies

0 likes

  • 545 Views
  • 2 replies
  • 0 likes

Solved!! Playlists and Albums won't load - Samsung A3

PlanPremiumCountryUKDeviceSamsung Galaxy A3Operating SystemAndroid 6.0.1 My Question or IssueWhenever I try to view a playlist or album I get a perpetual green loading icon. I can play and pause fine (but only the last played list, because when I try...

Casual Listener

Plan Premium Country UK Device Samsung Galaxy A3 Operating System Android 6.0.1   My Question or Issue Whenever I try to view a playlist or album I get a perpetual green loading icon. ...

CryticalAce

Spotify Star

769 Views

6 replies

1 likes

  • 769 Views
  • 6 replies
  • 1 likes

Superuser Contribution Unable to play

I tried to access my playlist. I received a message that I should wait for spotify to send me a fix. I waited 48 hours...no fix.I Uninstaller the app and reinstalled it using my email and password. My playlist is missing. Do I still have an active ac...

Visitor

I tried to access my playlist. I received a message that I should wait for spotify to send me a fix. I waited 48 hours...no fix. I Uninstaller the app and reinstalled it using my email and password....

Novy

Moderator

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Solved!! Home network got geo blocked

PlanPremiumCountryCanadaDeviceGoogle Pixel 6AOperating SystemAndroid 15My Question or IssueHello, this issue is not only happening on Android but also on anything connected to my home network. On the Spotify app, I can't search any song because nothi...

Newbie

Plan Premium Country Canada Device Google Pixel 6A Operating System Android 15 My Question or Issue Hello, this issue is not only happening on Android but also on anything connected to my ...

osornios

Spotify Star

517 Views

2 replies

1 likes

  • 517 Views
  • 2 replies
  • 1 likes

Superuser Contribution Music does not appear in the playlist

PlanFree CountryBelgium DeviceMoto g60s Operating SystemAndroid 12 My Question or Issuemusic does not appear in every playlist (see attachment for example)

Casual Listener

Plan Free   Country Belgium    Device Moto g60s   Operating System Android 12   My Question or Issue music does not appear in every playlist (see attachment for ...

Yordan

Moderator

405 Views

3 replies

0 likes

  • 405 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Bug when losing/reconnecting to internet

I have recently been having a problem with my Spotify on both my S22Ultra and Galaxy Tab S9Ultra. Whenever I disconnect from an internet connection my Spotify stutters, skipping my music by a quick second. This problem can be shown in my video attach...

Casual Listener

I have recently been having a problem with my Spotify on both my S22Ultra and Galaxy Tab S9Ultra. Whenever I disconnect from an internet connection my Spotify stutters, skipping my music by a quick s...

Neonstorm01

Casual Listener

252 Views

2 replies

0 likes

  • 252 Views
  • 2 replies
  • 0 likes