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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

3890 Views

0 replies

6 likes

  • 3890 Views
  • 0 replies
  • 6 likes

Superuser Contribution Option to DISABLE auto start spotify android app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

marcellen76

Regular

82026 Views

70 replies

20 likes

  • 82026 Views
  • 70 replies
  • 20 likes

Superuser Contribution Spotify keeps pausing when using Facebook messenger

PlanPremiumCountryUSDeviceSamsung S23, A21Operating SystemAndroid 14, OneUI 6.1 My Question or IssueWhenever using FB messenger, spotify keeps pausing playback. It can be unpaused, but it keeps pausing - opening messenger, opening keyboard, etc. Full...

Regular

  Plan Premium Country US Device Samsung S23, A21 Operating System Android 14, OneUI 6.1   My Question or Issue Whenever using FB messenger, spotify keeps pausing playback. ...

Ivelina

Moderator

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Explore Premium" pop-up while logged in a Premium account

I have a bug with my Spotify Android app where manual track skips is disabled after few songs, prompting me to subscribe to Premium, when I already subscribed to Premium Family Plan. Plan Premium Family Country Malaysia Device HONOR 200 Lite (LLY-NX1...

Casual Listener

I have a bug with my Spotify Android app where manual track skips is disabled after few songs, prompting me to subscribe to Premium, when I already subscribed to Premium Family Plan. Plan Pre...

AlejaR

Moderator

417 Views

3 replies

0 likes

Android App
Bugs issues
Premium
skip track
  • 417 Views
  • 3 replies
  • 0 likes

Superuser Contribution my Spotify app on Android has a very low sound but plays well via Spotify site on Chrome app

Since yesterday, the sound on my Spotify app on my Android plays the sound very low, so i tried via Chrome app and the sound is incredible. tried every definition on the Spotify app, every definition on my Android, searched a lot on Google and YouTub...

Newbie

Since yesterday, the sound on my Spotify app on my Android plays the sound very low, so i tried via Chrome app and the sound is incredible. tried every definition on the Spotify app, every definition...

Yordan

Moderator

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on Android Auto only shows the three latest albums

PlanPremiumCountry DeviceAudi MMIOperating SystemAndroid Auto My Question or IssueHi, bought an Audi A3 from 2018 with the MMI and Android Auto.Everything works, I can listen to my music. What's odd, if I browse Spotify by artist on my car's screen i...

Newbie

Plan Premium Country   Device Audi MMI Operating System Android Auto   My Question or Issue Hi, bought an Audi A3 from 2018 with the MMI and Android Auto. Everything works, I can...

DaH301

Casual Listener

2266 Views

9 replies

3 likes

  • 2266 Views
  • 9 replies
  • 3 likes

Superuser Contribution Spotify disappears from android media controls when not playing

PlanPremiumCountryUSADeviceSamsung S24 UltraOperating SystemAndroid 14, One UI 6.1 My Question or IssueWhen I use Spotify or other media players, they appear in the Android Media Controls Notification Bar as expected. When I pause music from most oth...

Regular

Plan Premium Country USA Device Samsung S24 Ultra Operating System Android 14, One UI 6.1   My Question or Issue When I use Spotify or other media players, they appear in the Android M...

djc2002us

Regular

2693 Views

12 replies

1 likes

  • 2693 Views
  • 12 replies
  • 1 likes

Superuser Contribution Player overlay issue

PlanPremiumCountryPhilippines DeviceS22 Ultra Operating SystemONE UI 7 (Android 15) My Question or IssueThere was an issue if I tapped to overlay line and lyrics, I hear tapped glitching issue. I need to fix something if still and blink tap glitches.

Music Fan

Plan Premium Country Philippines  Device S22 Ultra  Operating System ONE UI 7 (Android 15)   My Question or Issue There was an issue if I tapped to overlay line and lyrics, I...

Joan

Moderator

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I organise my podcasts by subject in folders.

I want to organize my podcasts by subjects. One folder to financial podcasts, news, health. It's very difficult to find a podcast in the middle of a big list. Is it possible to developed this change. It would be a great improvement

Newbie

I want to organize my podcasts by subjects. One folder to financial podcasts, news, health. It's very difficult to find a podcast in the middle of a big list. Is it possible to developed this change....

21hooj6t4dcceruhok3q

Newbie

3800 Views

2 replies

8 likes

  • 3800 Views
  • 2 replies
  • 8 likes

Can't log into Spotify on my new device

PlanPremium DeviceXiaomi 12S ultra When ever I try to log into my Spotify app on my new phone a message saying something went wrong pops up I have tried everything, including clearing cache, trying older versions, changing region and restarting my de...

Newbie

  Plan Premium     Device Xiaomi 12S ultra    When ever I try to log into my Spotify app on my new phone a message saying something went wrong pops up   I have...

ribezaz

Spotify Star

287 Views

1 replies

1 likes

  • 287 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Dj repeats same songs

If I'm listening to the DJ AI channel on mobile and pause it, when I start listening on desktop, it usually picks up where I left off. If I listen for a while, then go back to mobile, it starts back where I paused on mobile earlier and plays all the ...

Casual Listener

If I'm listening to the DJ AI channel on mobile and pause it, when I start listening on desktop, it usually picks up where I left off. If I listen for a while, then go back to mobile, it starts back ...

JSONNA0218

Visitor

39384 Views

47 replies

4 likes

  • 39384 Views
  • 47 replies
  • 4 likes

Superuser Contribution Music Videos Appear Available But Wont Play

PlanPremium (Family Account Member)Country EnglandDeviceSamsung Galaxy s23 Ultra Operating SystemAndroid Version 14One UI 6.1 My Question or IssueAt first it took ages for me to get access to music videos: I am always quite late to receiving content ...

Casual Listener

Plan Premium (Family Account Member) Country  England Device Samsung Galaxy s23 Ultra  Operating System Android Version 14 One UI 6.1   My Question or Issue At first it took...

Poetikins

Newbie

941 Views

4 replies

0 likes

  • 941 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution como iniciar mi cuenta premium en un dispositivo nuevo

Le robaron el equipo celular a mi novio y ahora quiere usar premium en su nuevo equipo, el se suscribio a el paquete premium anual hace aproximadamente un mes.Cuando instalo la aplicacion solo puede usar la version gratis y cuando va a cambiar a prem...

Newbie

Le robaron el equipo celular a mi novio y ahora quiere usar premium en su nuevo equipo, el se suscribio a el paquete premium anual hace aproximadamente un mes. Cuando instalo la aplicacion solo pued...

Maria

Moderator

77345 Views

9 replies

2 likes

  • 77345 Views
  • 9 replies
  • 2 likes

Superuser Contribution Can't open any playlist from mobile app

When I open any playlist, it just tells me "Something went wrong, have another go?" PlanPremium FamilyCountryJapanDeviceSamsung Galaxy s24 ultraOperating SystemAndroid 15, oneui 7 My Question or Issue

Casual Listener

When I open any playlist, it just tells me "Something went wrong, have another go?"   Plan Premium Family Country Japan Device Samsung Galaxy s24 ultra Operating System Android 15, oneu...

Novy

Moderator

335 Views

3 replies

0 likes

  • 335 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Sudden increase in data usage

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUKDevicePixelOperating System Android My Question or IssueI had a sudden increase in data usage caused by Spotify....

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country UK Device Pixel Operating System  Android &n...

Vasil

Moderator

1663 Views

7 replies

2 likes

  • 1663 Views
  • 7 replies
  • 2 likes

Superuser Contribution How do I get all of my picture albums to show, when choosing a cover photo?

I'm trying to add art to my playlist, but the only album options that it's giving me are from my downloads, camera, and screenshots. I have several other gallery photos to choose from, and they won't display as options.

Visitor

I'm trying to add art to my playlist, but the only album options that it's giving me are from my downloads, camera, and screenshots. I have several other gallery photos to choose from, and they won't...

suphiee

Visitor

1094 Views

5 replies

0 likes

  • 1094 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify is not working on Fire TV

My Question or IssueI already tried follwoing but it's still not working:checked network status, is working properlynewest Version of Spotify app installed (fire tv)newest version of of Spotify app installed (smartphone Fairphone 3)newest version of ...

Casual Listener

My Question or Issue I already tried follwoing but it's still not working: checked network status, is working properly newest Version of Spotify app installed (fire tv) newest version of of Spoti...

itreallydoesntmatter

Visitor

16359 Views

16 replies

1 likes

Amazon Fire TV
Spotify is not working
  • 16359 Views
  • 16 replies
  • 1 likes

Superuser Contribution Android widget forgets which song it played after pausing

PlanPremiumCountryCanadaDevicePixel 4a & LG G6Operating SystemAndroid 10, Android 11 My Question or IssueThe Spotify widget seems to forget that it was playing a song if I pause and go do something else with my phone. After I come back to my homescre...

Casual Listener

Plan Premium Country Canada Device Pixel 4a & LG G6 Operating System Android 10, Android 11   My Question or Issue The Spotify widget seems to forget that it was playing a song if ...

sjw7

Casual Listener

8260 Views

50 replies

4 likes

Android
forgets
stops
Widget
  • 8260 Views
  • 50 replies
  • 4 likes

Superuser Contribution Android Automotive Volvo MY2023. Download sounds, off-line mode, how ??

PlanPremiumCountryPolandDeviceVolvo XC60 MY2023Operating SystemAndroid Automotive 11 My Question or IssueHi. My car already comes with software from Google. The Spotify app is pre-installed. How can I download and save selected songs, podcasts in the...

Newbie

Plan Premium Country Poland Device Volvo XC60 MY2023 Operating System Android Automotive 11   My Question or Issue Hi. My car already comes with software from Google. The Spotify app i...

dogus06

Casual Listener

904 Views

2 replies

5 likes

  • 904 Views
  • 2 replies
  • 5 likes

Superuser Contribution How do I run Spotify and audible at the same time?

PlanFree/PremiumCountry DeviceSamsung S6 edge Operating System(Android) My Question or IssueHow do I run both Spotify and Audible at the same time?

Casual Listener

Plan Free/Premium Country   Device Samsung S6 edge  Operating System (Android)   My Question or Issue How do I run both Spotify and Audible at the same time?  

Spotaudible

Newbie

6790 Views

3 replies

1 likes

  • 6790 Views
  • 3 replies
  • 1 likes

Superuser Contribution Issues with queue button

PlanPremiumDevice(Google Pixel 7 Pro)Operating System(Android 14)My Question or IssueQueue icon not reacting when trying to open As a workaround, the only option to check queue currently is to add a new song to it and press Open while Added to Queue ...

Casual Listener

Plan Premium Device (Google Pixel 7 Pro) Operating System (Android 14) My Question or Issue Queue icon not reacting when trying to open   As a workaround, the only option to check ...

Dj_Fex

Roadie

1160 Views

14 replies

2 likes

Android
google pixel 7 pro
Queue Button
  • 1160 Views
  • 14 replies
  • 2 likes