Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUS DevicePixel 9 ProOperating SystemAndroid 15 My Question or IssueThe Spotify app keeps restarting the current song randomly after 2 to 50 seconds. I have tried restarting my phone and reinstalling the app. Not tied to any bluetoot...
Plan Premium Country US Device Pixel 9 Pro Operating System Android 15 My Question or Issue The Spotify app keeps restarting the current song randomly after 2 to 50 seconds. ...
Casual Listener
393 Views
2 replies
1 likes
PlanPremium DeviceSamsung Galaxy S23Operating SystemAndroid version 14Version 9.0.36.697My Question or IssueMy Spotify app has been so frustrating lately that I consider canceling my subscription. While normally listening to a playlist, app would fre...
Plan Premium Device Samsung Galaxy S23 Operating System Android version 14 Version 9.0.36.697 My Question or Issue My Spotify app has been so frustrating lately that I consider cancel...
Moderator
1092 Views
2 replies
0 likes
Closes when lock screen
Closes when lock screen
Spotify Star
668 Views
1 replies
0 likes
PlanPremium (Family Account Member)Country EnglandDeviceSamsung Galaxy s23 Ultra Operating SystemAndroid Version 14One UI 6.1 My Question or IssueAt first it took ages for me to get access to music videos: I am always quite late to receiving content ...
Plan Premium (Family Account Member) Country England Device Samsung Galaxy s23 Ultra Operating System Android Version 14 One UI 6.1 My Question or Issue At first it took...
Newbie
1343 Views
4 replies
0 likes
my spotify playlist shows 325 songs and 8 episodes but there are no episodes when i checked inside.
my spotify playlist shows 325 songs and 8 episodes but there are no episodes when i checked inside.
Spotify Star
230 Views
1 replies
0 likes
PlanPaidCountryUSADeviceChevy Equinox EV LT 2025Operating SystemSome sort of Android My Question or IssueOn every Spotify client (iOS, CarPlay, MacOS, Windows) album name in the Now Playing screen is a hyperlink, which leads to the list of the songs ...
Plan Paid Country USA Device Chevy Equinox EV LT 2025 Operating System Some sort of Android My Question or Issue On every Spotify client (iOS, CarPlay, MacOS, Windows) album name in ...
Casual Listener
1195 Views
7 replies
0 likes
Whenever I set my alarm to a Spotify playlist/album, it only plays the second song on that playlist/album and with singles it doesn't work because there isn't a second song after that, please fix it.
Whenever I set my alarm to a Spotify playlist/album, it only plays the second song on that playlist/album and with singles it doesn't work because there isn't a second song after that, please fix it.
Moderator
307 Views
1 replies
0 likes
When playing a song, if you have a rectangular screen device such as S24 Ultra or similar ones to that, the corners are rounded off. Which isn't the case with devices like that. It looks really bad that way. Please fix it. PlanPremium DeviceSamsung G...
When playing a song, if you have a rectangular screen device such as S24 Ultra or similar ones to that, the corners are rounded off. Which isn't the case with devices like that. It looks really bad t...
Moderator
302 Views
1 replies
0 likes
Latest version of Spotify premium auto-enables the Dolby atmos equalizer on android 12+ when playback starts. If I turn dolby off from the phone's audio settings, spotify enables it again on the next song it plays. dolby just creates distortions and ...
Latest version of Spotify premium auto-enables the Dolby atmos equalizer on android 12+ when playback starts. If I turn dolby off from the phone's audio settings, spotify enables it again on the next...
Casual Listener
6624 Views
25 replies
7 likes
PremiumGalaxy F21 FEAndroidUntil a few months ago, only these were displayed in my library under Podcasts / Downloaded. Then suddenly, allways all are shown, not only the downloaded ones. All attempts to fix this (like a clean reinstall) failed. Does...
Premium Galaxy F21 FE Android Until a few months ago, only these were displayed in my library under Podcasts / Downloaded. Then suddenly, allways all are shown, not only the downloaded ones. A...
Moderator
372 Views
1 replies
0 likes
When you share your song on instagram, it gives you 3 options where 2 of them are plain colors and 1 has a faded effect but I don't see it. I even updated Spotify and instagram and nothing has changed. Please help
When you share your song on instagram, it gives you 3 options where 2 of them are plain colors and 1 has a faded effect but I don't see it. I even updated Spotify and instagram and nothing has change...
Moderator
543 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
201 Views
1 replies
0 likes
PlanPremiumCountryMalaysia DeviceOppo Reno 8T 5GOperating SystemAndroid 14 My Question or IssueHow do I select songs in my recent plays and directly put it on a playlist without adding a song at a time?
Plan Premium Country Malaysia Device Oppo Reno 8T 5G Operating System Android 14 My Question or Issue How do I select songs in my recent plays and directly put it on a playlist...
Newbie
3059 Views
2 replies
1 likes
PlanPremiumCountryCurrently in Japan in the US militaryDeviceSamsung Galaxy S24 UltraOperating SystemUI Version 7.0 Android Version 15My Question or IssueWhenever I go into the app it is a grey screen anything that has a photo it is grey and I have t...
Plan Premium Country Currently in Japan in the US military Device Samsung Galaxy S24 Ultra Operating System UI Version 7.0 Android Version 15 My Question or Issue Whenever I go into t...
Spotify Star
1263 Views
1 replies
2 likes
This happens at least 20 to 30 times. Very annoying.
This happens at least 20 to 30 times. Very annoying.
Spotify Star
451 Views
5 replies
0 likes
Plan: Premium Country: South Africa Device: Samsung Galaxy A24Operating System: Android 14 My Question or Issue: Why have I suddenly lost the music video feature?? According to Google and your site it should still be available, with an expanding libr...
Plan: Premium Country: South Africa Device: Samsung Galaxy A24 Operating System: Android 14 My Question or Issue: Why have I suddenly lost the music video featu...
Casual Listener
526 Views
2 replies
0 likes
PlanFree/PremiumCountryUSADevicesamsung s25Operating Systemsamsung OS My Question or IssueI have never been subscribed to premium but suddenly gained the ability to have a queue, pick whaterver song i want to listen to, and skip unlimitedly. why?
Plan Free/Premium Country USA Device samsung s25 Operating System samsung OS My Question or Issue I have never been subscribed to premium but suddenly gained the ability to have a qu...
Moderator
271 Views
1 replies
0 likes
PlanPremiumCountrySpainDeviceSamsung Galaxy A34 5GOperating SystemAndroid 14, OneUI 6.1 My Question or IssueHey! So, basically, for the last couple weeks, Dolby Atmos on my device is not making any effect at all when playing music from Spotify. I tho...
Plan Premium Country Spain Device Samsung Galaxy A34 5G Operating System Android 14, OneUI 6.1 My Question or Issue Hey! So, basically, for the last couple weeks, Dolby Atmos on my d...
Regular
4735 Views
14 replies
5 likes
Being when click on album shows no songs but when I see a song which is in that album I click on it and it doesn't play
Being when click on album shows no songs but when I see a song which is in that album I click on it and it doesn't play
Casual Listener
426 Views
2 replies
0 likes
Hey.Please help me to solve the issue.I always use Spotify in my car with a Bluetooth connection but if I pause the music (no matter from smartphone or from multimedia system) - all sounds including navigator, apps notifications, phone calls etc are ...
Hey. Please help me to solve the issue. I always use Spotify in my car with a Bluetooth connection but if I pause the music (no matter from smartphone or from multimedia system) - all sounds includ...
Moderator
722 Views
3 replies
0 likes
