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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5121 Views

0 replies

6 likes

  • 5121 Views
  • 0 replies
  • 6 likes

Superuser Contribution Picture-in-picture issues

[Bug report - no response expected]I will not answer to further questions in the forum.Spotify App Version9.0.52.505PlanPremiumDeviceSamsung Galaxy A53 5GOperating SystemAndroid 14 / One UI 6.1IssueWhen listening to a podcast with video, but in audio...

Visitor

[Bug report - no response expected] I will not answer to further questions in the forum. Spotify App Version 9.0.52.505 Plan Premium Device Samsung Galaxy A53 5G Operating System Android 14 ...

Susan_GP

Moderator

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Now playing bar on Android will not go away.

I thought there used to be a way to close the now playing bar on the bottom. Instead when I'm trying to scroll I hit it causing it to move to the next or previous song. Is there a way to close it out? I've rebooted my phone, force stopped, and did a ...

Newbie

I thought there used to be a way to close the now playing bar on the bottom. Instead when I'm trying to scroll I hit it causing it to move to the next or previous song. Is there a way to close it out...

Susan_GP

Moderator

2265 Views

3 replies

4 likes

  • 2265 Views
  • 3 replies
  • 4 likes

Superuser Contribution Podcast skips to random episode during playback

PlanPremiumCountryUSDeviceGoogle Pixel 7 ProOperating SystemAndroid 15 My Question or IssueSometimes when listening to a specific podcast, it will stop playback and skip to a random episode from the same podcast. It only happens on the one podcast (L...

Music Fan

  Plan Premium Country US Device Google Pixel 7 Pro Operating System Android 15   My Question or Issue Sometimes when listening to a specific podcast, it will stop playback and s...

Eni

Moderator

544 Views

4 replies

1 likes

  • 544 Views
  • 4 replies
  • 1 likes

Superuser Contribution can't change quality settings

Can't change audio streaming quality over cellular, says data saving in Android is on while it's clearly not. However I can change video quality which I don't even care about, restarted the app multiple times, even by force stopping the app. Feels li...

Newbie

Can't change audio streaming quality over cellular, says data saving in Android is on while it's clearly not. However I can change video quality which I don't even care about, restarted the app multi...

Dessi

Moderator

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Load downloaded songs first on poor internet connection

When you have poor internet connection, Spotify still tries to load your playlist from the internet despite it being downloaded. Only when you lose internet connection and the connection status changes to disconnected will it retrieve downloaded file...

Casual Listener

When you have poor internet connection, Spotify still tries to load your playlist from the internet despite it being downloaded. Only when you lose internet connection and the connection status chang...

bardup

Casual Listener

463 Views

3 replies

0 likes

  • 463 Views
  • 3 replies
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Superuser Contribution Spotify Connect hijacking my volume button, help!

PlanPremiumCountryUSADeviceOnePlus 6Operating SystemAndroid 10 My Question or IssueFor the last 2 or 3 weeks, whenever I play anything with Spotify on the same wifi as my phone, my phone's volume buttons will only let me change the Spotify music play...

Casual Listener

Plan Premium Country USA Device OnePlus 6 Operating System Android 10   My Question or Issue For the last 2 or 3 weeks, whenever I play anything with Spotify on the same wifi as my pho...

Albhaku

Newbie

1494 Views

4 replies

1 likes

Spotify
  • 1494 Views
  • 4 replies
  • 1 likes

Superuser Contribution "Autoplay" option missing from "Settings" page

PlanPremiumCountry DeviceGoogle Pixel 7Operating SystemAndroid 14 My Question or IssueUp until recently (around 12/1/2023), "Autoplay" (or was it "AutoRepeat"?) in "Settings" was set to Off, as was "Autoplay similar content". When an album finished, ...

Newbie

Plan Premium Country   Device Google Pixel 7 Operating System Android 14   My Question or Issue Up until recently (around 12/1/2023), "Autoplay" (or was it "AutoRepeat"?) in "Sett...

MattSuda

Spotify Star

7122 Views

11 replies

1 likes

  • 7122 Views
  • 11 replies
  • 1 likes

Shazam

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Android I accidentally disconnected Shazam from Spotify. Now I can no longer connect the two apps. I go into Shazam and click the 'Connect to Spotify' b...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android  I accidentally disconnected Shazam from Spotify. Now I can no lo...

frapolli

Casual Listener

266 Views

3 replies

1 likes

  • 266 Views
  • 3 replies
  • 1 likes

Superuser Contribution Cannot Find Podcast Feature

PlanFree/PremiumCountrySri LankaDeviceSamsung S7 edgeOperating SystemAndroid Oreo My Question or IssueToday itself we got the Spotify facility to our country. But I cannot find the Podcast feature on my Spotify free Account.

Newbie

Plan Free/Premium Country Sri Lanka Device Samsung S7 edge Operating System Android Oreo   My Question or Issue Today itself we got the Spotify facility to our country. But I cann...

Naflan

Newbie

9288 Views

33 replies

17 likes

  • 9288 Views
  • 33 replies
  • 17 likes

Superuser Contribution No songs showing in playlists

All daily Playlist and like songs display no songs anymore. Device is a Samsung s9. I have cleared the cache and Uninstalled and reinstall. I have a sd card in my device. I have done the following as well: uninstall the app > turn off the phone > tak...

Visitor

All daily Playlist and like songs display no songs anymore. Device is a Samsung s9. I have cleared the cache and Uninstalled and reinstall. I have a sd card in my device. I have done the following as...

Joan

Moderator

5770 Views

5 replies

1 likes

  • 5770 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Nothing happens after scanning Spotify code

PlanFreeCountryGermanDeviceSamsung Galaxy A22 4G, Xiaomi ?Operating SystemAndroid 13, ?My Question or IssueWhen I try to scan the Spotify code like shown in the screen recording nothing happens and I get sent back to the search menu. I let other peop...

Regular

Plan Free Country German Device Samsung Galaxy A22 4G, Xiaomi ? Operating System Android 13, ? My Question or Issue When I try to scan the Spotify code like shown in the screen recording not...

tomicx

Music Fan

4421 Views

43 replies

4 likes

  • 4421 Views
  • 43 replies
  • 4 likes

Superuser Contribution Casual songs in playlist

PlanFreeCountryItaly good morningI would like to ask something.. yesterday I wanted to listen to a Madonna album.. but I would like to ask why it also includes songs from other albums? Is it normal?

Visitor

Plan Free Country Italy     good morning I would like to ask something.. yesterday I wanted to listen to a Madonna album.. but I would like to ask why it also includes songs from oth...

AlejaR

Moderator

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution AI DJ Mode Bug: Queued Podcast/Local Track Repeats Previous Song

Hi Spotify Team,I'm writing to report an issue I've consistently encountered when using AI DJ mode. While I appreciate the recent addition of the ability to queue tracks within this mode (it's a fantastic feature!), there seems to be a bug that cause...

Regular

Hi Spotify Team, I'm writing to report an issue I've consistently encountered when using AI DJ mode. While I appreciate the recent addition of the ability to queue tracks within this mode (it's a ...

MihailY

Moderator

388 Views

1 replies

0 likes

AI DJ
Android
bug
realme 9 Pro+
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  • 1 replies
  • 0 likes

Superuser Contribution Extreme battery usage on wear os without the app open.

Spotify on my watch started draining my battery since yesterday evening. I took it from the charger and put it on my wrist and went to sleep. 10 hours later I wake up and leave the home, after I arrive at my destination I see that my watch is 7%, whi...

Newbie

Spotify on my watch started draining my battery since yesterday evening. I took it from the charger and put it on my wrist and went to sleep. 10 hours later I wake up and leave the home, after I arri...

1995matthewb

Casual Listener

787 Views

2 replies

1 likes

  • 787 Views
  • 2 replies
  • 1 likes

Superuser Contribution Download unloads podcast

PlanPremiumCountryNorwayDeviceSamsung Galaxy A25Operating SystemAndroid My Question or IssueCan only have one downloaded podcast episode at a time, music i can download big playlist no problem. Have much free pace. When i try to download the next epi...

Visitor

Plan Premium Country Norway Device Samsung Galaxy A25 Operating System Android  My Question or Issue Can only have one downloaded podcast episode at a time, music i can download big pla...

IsAlreadyTaken

Casual Listener

304 Views

2 replies

0 likes

Other
Samsung
  • 304 Views
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Unable to upload playlist image

PlanPremiumCountrySlovakia DeviceSamsung Galaxy A33 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't change the playlist image. Nowhere. Not on Android, not on the desktop app, not through the web player. It's almos...

Roadie

Plan Premium Country Slovakia  Device Samsung Galaxy A33  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't change the playlist ima...

lubos

Roadie

275 Views

1 replies

1 likes

  • 275 Views
  • 1 replies
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Superuser Contribution Android Auto: Albums not showing up

PlanPremiumCountryGermanyDevicePixel 6 / Hyundai i20Operating SystemAndroid 13 My Question or IssueHi,I am new to use Spotify in my Car with Android Auto, but I have one issue with the App. When browsing my library I can select and filter all my arti...

Regular

Plan Premium Country Germany Device Pixel 6 / Hyundai i20 Operating System Android 13   My Question or Issue Hi, I am new to use Spotify in my Car with Android Auto, but I have one is...

DiputsMonro

Visitor

3844 Views

8 replies

0 likes

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  • 8 replies
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Superuser Contribution how to turn off this spotify connect popup?

so there's this annoying notification at the bottom of my screen that says "[device name] is available" and it's popping up constantly which is incredibly annoying because i don't want to use spotify connect and the device popping up isn't even mine....

Visitor

so there's this annoying notification at the bottom of my screen that says "[device name] is available" and it's popping up constantly which is incredibly annoying because i don't want to use spotify...

LurchMarley

Casual Listener

5962 Views

12 replies

7 likes

  • 5962 Views
  • 12 replies
  • 7 likes

Superuser Contribution DJ not working on Android.

When DJ is selected the animation for pulling up a song happens but the background just dims slightly and nothing plays. This issue persists even after I have logged in and out, force reset the app, and uninstalled the app.

Visitor

When DJ is selected the animation for pulling up a song happens but the background just dims slightly and nothing plays. This issue persists even after I have logged in and out, force reset the app, ...

Dessi

Moderator

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Options does not appear.

Plan: BasicCountry: SingaporeDevice: Xiaomi 15 UltraOperating System: Android 15Version: 9.0.50.416 When long pressing any item on Spotify (Playlists, songs, albums, artists, podcasts, etc.) the options menu does not fully open. It only shows the nam...

Newbie

Plan: Basic Country: Singapore Device: Xiaomi 15 Ultra Operating System: Android 15 Version: 9.0.50.416   When long pressing any item on Spotify (Playlists, songs, albums, artists, podcast...

Amay

Spotify Star

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes