Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
106212 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
215440 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
568456 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
469102 Views
577 replies
40 likes
Plan Free/Premium Country USA Device Pixel 9 Operating System Android 16 My Question or Issue When I am playing anything on Spotify through my Truhearing premium 7 ric li hearing aids, the sound cuts out if the screen goes to black. This is a new pro...
Plan Free/Premium Country USA Device Pixel 9 Operating System Android 16 My Question or Issue When I am playing anything on Spotify through my Truhearing premium 7 ric...
Moderator
358 Views
4 replies
0 likes
PlanFree/PremiumCountry DeviceAndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I couldn't afford to keep premium which I have had for years. I switched to free, and watched as all my liked songs got removed.
Plan Free/Premium Country Device Android Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I couldn't afford to keep premium which I h...
Moderator
756 Views
3 replies
0 likes
Hi Spotify Team,I’m reporting what appears to be a new accessibility regression in the Spotify Android app affecting metadata display in song lists and playlists.Issue summary:When Android system font size is increased (for accessibility), metadata i...
Hi Spotify Team, I’m reporting what appears to be a new accessibility regression in the Spotify Android app affecting metadata display in song lists and playlists. Issue summary: When Android syst...
Moderator
417 Views
2 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy s10eOperating SystemAndroid 12 My Question or IssueFor the past couple months I've been experiencing sporadic "stuttering" or ~1 second pauses in playback, but only when playing in my car (via bluetooth). I'v...
Plan Premium Country USA Device Samsung Galaxy s10e Operating System Android 12 My Question or Issue For the past couple months I've been experiencing sporadic "stuttering" or ~1 sec...
Moderator
5867 Views
8 replies
2 likes
PlanFree/PremiumCountry U.k DeviceOnePlus 15Operating SystemAndroid 16 My Question or IssueHi all , lately when I go to the library and albums section in Spotify via android auto and I press albums , the albums load but when I click an album i just d...
Plan Free/Premium Country U.k Device OnePlus 15 Operating System Android 16 My Question or Issue Hi all , lately when I go to the library and albums section in Spotify ...
Regular
5136 Views
37 replies
1 likes
PlanFree/PremiumCountryRwanda DeviceGalaxy Note 9Operating SystemAndroid 10 My Question or IssueHere's how to reproduce the bug1. I start playing track starting by the letter E (or any letter). In this example, it's the track "Elohim". As you can see...
Plan Free/Premium Country Rwanda Device Galaxy Note 9 Operating System Android 10 My Question or Issue Here's how to reproduce the bug 1. I start playing track starting by t...
Visitor
3345 Views
5 replies
0 likes
PlanFamily PremiumCountrySlovakiaDeviceSamsung A54Operating SystemNewest Android My Question or IssueI paid for the Family subscription to create a Kids account for my son.Spotify webpage says that I should download the Spotify Kids app and add the a...
Plan Family Premium Country Slovakia Device Samsung A54 Operating System Newest Android My Question or Issue I paid for the Family subscription to create a Kids account for my son. ...
Spotify Star
662 Views
3 replies
0 likes
When I try to turn off listening activity in the mobile app, "Failed to update setting" warning pops up and I cannot turn off listening activity. This does not happen on desktop app. I tried to clean cache, log out and log in, delete the app and down...
When I try to turn off listening activity in the mobile app, "Failed to update setting" warning pops up and I cannot turn off listening activity. This does not happen on desktop app. I tried to clean...
Moderator
1869 Views
4 replies
0 likes
Since Google released the new Gemini for Google Home if I start music via Google Assistant voice command then open Spotify on my Android phone the playback stops as soon as I open the app. It then tries to connect to the device but always fails, just...
Since Google released the new Gemini for Google Home if I start music via Google Assistant voice command then open Spotify on my Android phone the playback stops as soon as I open the app. It then tr...
Newbie
1826 Views
5 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Roadie
1234 Views
5 replies
0 likes
PlanPremiumCountryUSADeviceNEXUS 7 (2013)Operating SystemAndroid 6.0.1 My Question or IssueDownload a version of Spotify that will rin on Nexus 7 (2013)
Plan Premium Country USA Device NEXUS 7 (2013) Operating System Android 6.0.1 My Question or Issue Download a version of Spotify that will rin on Nexus 7 (2013)
Moderator
282 Views
1 replies
0 likes
Hello, Is there a way to check the historical of song played by date and time? The idea is to see when I used spotify to play music for the last time on one datehistorical of connection Thank youAnt
Hello, Is there a way to check the historical of song played by date and time? The idea is to see when I used spotify to play music for the last time on one date historical of conn...
Moderator
1196 Views
1 replies
0 likes
PlanFreeCountryUsa My Question or IssueWhile listening in landscape mode on a free account ads only play in portrait mode, and when the ad ends, it does not return to landscape, and screen has to be turned to put back into landscape mode. Minor incon...
Plan Free Country Usa My Question or Issue While listening in landscape mode on a free account ads only play in portrait mode, and when the ad ends, it does not return to landsca...
Moderator
148 Views
1 replies
0 likes
I have a premium plan. I am in the US. I use Spotify on PC(Windows 10) and Android (Samsung Galaxy S22 Running the latest software UI ver 5.1, Android v13 with all patches). I play some long playlists in order. I have noticed lately that all of a sud...
I have a premium plan. I am in the US. I use Spotify on PC(Windows 10) and Android (Samsung Galaxy S22 Running the latest software UI ver 5.1, Android v13 with all patches). I pl...
Newbie
13760 Views
36 replies
0 likes
PlanPremiumCountryPolandDeviceSamsung galaxy a52s Operating SystemAndroid 13 My Question or IssueI have no idea what happened. One day my "now playing" display started to look like this and I don't know how to change it back.
Plan Premium Country Poland Device Samsung galaxy a52s Operating System Android 13 My Question or Issue I have no idea what happened. One day my "now playing" display started t...
Visitor
536 Views
2 replies
0 likes
I have the same problem. Android 13 Reno lite 5, all apps updates in the last year have been the same also with android 12 and other phones. It's not the phone, it's not the app version, it's on Spotify's side. Only when I install an old APK it gets ...
I have the same problem. Android 13 Reno lite 5, all apps updates in the last year have been the same also with android 12 and other phones. It's not the phone, it's not the app version, it's on Spot...
Music Fan
12206 Views
28 replies
7 likes
Thought i had posted this, but can't find, is it a touchy subject? Trying to login on a tablet that is used for entertainment/downtime, so all it has is entertainment/downtime apps (ie no word processing/spreadsheet/email apps.) and I cannot install ...
Thought i had posted this, but can't find, is it a touchy subject? Trying to login on a tablet that is used for entertainment/downtime, so all it has is entertainment/downtime apps (ie no word...
Moderator
255 Views
1 replies
0 likes
PlanPremiumCountryUSADevicePixel 7, Bluetooth headphonesOperating SystemAndroid 13 My Question or IssueWith my old phone (a Pixel 5) and these headphones, they worked fine, but Spotify on my current Pixel 7 thinks that the headphones are a car. I had...
Plan Premium Country USA Device Pixel 7, Bluetooth headphones Operating System Android 13 My Question or Issue With my old phone (a Pixel 5) and these headphones, they worked fine, b...
Casual Listener
8432 Views
16 replies
0 likes
PlanFree/PremiumCountry DeviceMont Blanc Summit 2+Operating SystemAndroid Wear OS My Question or IssueHi there,I can't connect to Spotify with my watch since beginning of August. I tried to reinitialize the watch but it still doesn't work. Either I g...
Plan Free/Premium Country Device Mont Blanc Summit 2+ Operating System Android Wear OS My Question or Issue Hi there, I can't connect to Spotify with my watch since beginning...
Regular
8569 Views
48 replies
5 likes
I am using Andriod Spotify Free on Samsung Galaxy S25 and there is no option to clear cache. There is such an option on my Samsung tablet
I am using Andriod Spotify Free on Samsung Galaxy S25 and there is no option to clear cache. There is such an option on my Samsung tablet
Moderator
1058 Views
1 replies
0 likes
