App won't run in the background.

[kirap662]

Plan

Premium

Country

England/ UK

Device

Moto g35 

Operating System

android 16

My Question or Issue

So for some context, for two years, I've had an issue with my phone playing music —it usually cuts out randomly and unpredictably, because of this, I purchased a new phone (My previous one was a Moto g32). I used the same headphones as before and discovered there was a slight incompatibility issue with them, so I purchased a pair of Motorola earbuds. This should've solved the issue, however Spotify keeps prompting me for permission to play/run in the background, a setting which is enabled in settings. With this  the music wont play longer than 5 minutes, but usually far less —sometimes cutting out within 30 seconds.

This does not happen on my old phone, moto g32. Proving that before it was solely an incompatibility issue.

[Billy-J]

Hey @kirap662, thanks for reaching out to the Community!

Can you try a clean reinstall of the app following these steps? It's more thorough than a simple reinstall. Also, can you let me know if this happens with other audio apps, or just Spotify. It may also be best that after reinstalling, you do a force restart of your phone to see if that makes a difference. 

Keep me posted.

[kirap662]

Hello, Yes this has fixed the issue!

I wanted to test it a few times before I got back to you, as in the past
I've tried things and it's only worked for a few hours before the issue
resurfaces. After having been able to play music for 1-2 hours on four
separate occasions since the clean reinstall I think it's safe to say it's
fixed.

I have been having issue with Apple Music as well, and have contacted their
support/customer service teams accordingly.

Thank you so much.

[Billy-J]

Hey @kirap662, 

This is great news! I'm happy to hear everything back on track. If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!