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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5226 Views

0 replies

6 likes

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Superuser Contribution Dowload option not showing

When I go on song options, I am not seeing an option to download.what to do

Visitor

When I go on song options, I am not seeing an option to download.what to do

buckyrov

Visitor

2298 Views

2 replies

0 likes

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Solved!!Superuser Contribution "You're still connected..." Notification needs to stop

I'm listening to Spotify via my desktop PC. Spotify on my phone tells me every few minutes that I'm still connected to my desktop PC. I know I am. That's what I want Can I disable this notification?

Newbie

I'm listening to Spotify via my desktop PC. Spotify on my phone tells me every few minutes that I'm still connected to my desktop PC. I know I am. That's what I want  Can I disable this notific...

Spudak

Regular

6856 Views

12 replies

32 likes

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Solved!!Superuser Contribution Currently playing songs not highlighted in green

Why aren't my currently playing songs highlighted in green on my Samsung flip 4? I've tried reinstalling the app and that didn't work.

Casual Listener

Why aren't my currently playing songs highlighted in green on my Samsung flip 4? I've tried reinstalling the app and that didn't work.

WilfredKnight

Newbie

980 Views

3 replies

0 likes

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Solved!! Touch preview has stopped working

hi, I have Spotify on both my iPhone 5c and on my Hudl2 android tablet. For some reason the touch preview of tracks has stopped working on my tablet (which I find to be one of the most impressive features of Spotify) but it still works on my iPhone. ...

Casual Listener

hi, I have Spotify on both my iPhone 5c and on my Hudl2 android tablet.  For some reason the touch preview of tracks has stopped working on my tablet (which I find to be one of the most impres...

MattSuda

Spotify Star

2832 Views

6 replies

1 likes

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Solved!!Superuser Contribution Trying to search for music crashes the app on mobile

Since using the new AI Playlist bot, every time I tap the search bar, spotify instantly closes. If it matters, I closed the bot before creating a playlist. This has been ongoing since yesterday evening.

Casual Listener

Since using the new AI Playlist bot, every time I tap the search bar, spotify instantly closes. If it matters, I closed the bot before creating a playlist. This has been ongoing since yesterday eveni...

daniscross

Casual Listener

8669 Views

34 replies

14 likes

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  • 34 replies
  • 14 likes

Superuser Contribution No sound when the equalizer is turned on in the application

Xiaomi 12 (Android 14, HyperOS 1.0.11)Spotify Android app (ver. 8.9.66.543)Plan Premium (Belarus) When the equalizer is turned on in the application, sometimes there is no sound when:- the beginning of the next track;- rewind the track;- switching tr...

Casual Listener

Xiaomi 12 (Android 14, HyperOS 1.0.11) Spotify Android app (ver. 8.9.66.543) Plan Premium (Belarus)   When the equalizer is turned on in the application, sometimes there is no sound when: -...

jdjgsub

Visitor

3061 Views

18 replies

0 likes

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I can't play music Spotify

Hey do you how to fix this problem ? Because my account not showing my playlist and i cannot searching other songs

Casual Listener

Hey do you how to fix this problem ? Because my account not showing my playlist and i cannot searching other songs

Billy-J

Spotify Star

698 Views

5 replies

0 likes

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Superuser Contribution Turn off lyrics

PlanPremium CountryCanadaDevicePixel 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTrying to find a way to disable lyrics while playing music. I don't mind using data to stream music, but I don't want to waste it on lyr...

Newbie

Plan Premium   Country Canada Device Pixel 3 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Trying to find a way to disable lyrics while pla...

RufusFishpaw

Casual Listener

15569 Views

26 replies

25 likes

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  • 26 replies
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Can't play any music

I tried playing some music from different devices and it doesn't work. Each song is not shown when searched, but shows up in playlists. Does anyone have the same problem or know how to fix it?

Newbie

I tried playing some music from different devices and it doesn't work. Each song is not shown when searched, but shows up in playlists. Does anyone have the same problem or know how to fix it?

Amay

Spotify Star

193 Views

1 replies

0 likes

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Superuser Contribution Podcasts that include video no playing on Android app (on Pixel 8)

Plan PremiumCountry UK Device Google Pixel 8 My Question or IssuePodcasts that include video won't play on my phone. No error message shows. Happens if I'm on Wi-Fi or cellular. App and OS are up to date.App has been reinstalled, caches have been cle...

Casual Listener

Plan Premium Country UK  Device Google Pixel 8   My Question or Issue Podcasts that include video won't play on my phone. No error message shows. Happens if I'm on Wi-Fi...

8453g

Casual Listener

325 Views

2 replies

0 likes

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  • 2 replies
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Spotify song as an alarm interrupts the current playlist

DeviceSamsung Galaxy S23FEOperating SystemAndroid 15 / Oneui 7.0 My Question or IssueHow to turn off the useless feature of Spotify alarm song overwriting the currently active content in the app? After I turn off the alarm I want to continue listenin...

Newbie

Device Samsung Galaxy S23FE Operating System Android 15 / Oneui 7.0   My Question or Issue How to turn off the useless feature of Spotify alarm song overwriting the currently active conten...

Amay

Spotify Star

259 Views

1 replies

0 likes

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Solved!!Superuser Contribution Google assistant plays alternative versions of songs such as remixes

When I try and play songs on Android using Google Assistant i get non studio versions. For example, if I ask for Diamonds by Rhianna I instead get a incredibly explicit song with Kayne West rapping for about a minute (it's a remix) instead of the exp...

Regular

When I try and play songs on Android using Google Assistant i get non studio versions. For example, if I ask for Diamonds by Rhianna I instead get a incredibly explicit song with Kayne West rapping f...

Chaghatai

Visitor

14565 Views

80 replies

9 likes

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  • 80 replies
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Superuser Contribution Não consigo pular anuncios

PlanoGrátisPaísBrazilDispositivoSamsung S20 FESistema operacionalAndroid Minha pergunta ou problemaUtilizo do Spotify Gratuito, mas assim que começa um anúncio eu não consigo pular. Simplesmente sou obrigada a ouvir todos os anuncios, não aparece aqu...

Visitor

Plano Grátis País Brazil Dispositivo Samsung S20 FE Sistema operacional Android   Minha pergunta ou problema Utilizo do Spotify Gratuito, mas assim que começa um anúncio eu não consigo...

ribezaz

Spotify Star

1065 Views

1 replies

1 likes

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Superuser Contribution Spotify thinks I'm abroad?

I can't log in to Spotify on Android. It says I can only use Spotify Abroad for 14 days. I haven't left my town in months. A town only a few hundred miles from the exact center of the mainland US, sp there is no way I could have accidentally connecte...

Music Fan

I can't log in to Spotify on Android. It says I can only use Spotify Abroad for 14 days. I haven't left my town in months. A town only a few hundred miles from the exact center of the mainland US, sp...

Bittencourt

Spotify Star

1371 Views

6 replies

2 likes

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Superuser Contribution Spotify DJ requests return with a technical difficulty.

Device is a Samsung Galaxy S22+ running One UI 7Here's what I've already tried to fix it,-Clearing the Cache-Logging out and back in-Uninstalling and reinstalling the app-Restarting my device-Using a different wifi connection

Casual Listener

Device is a Samsung Galaxy S22+ running One UI 7 Here's what I've already tried to fix it, -Clearing the Cache -Logging out and back in -Uninstalling and reinstalling the app -Restarting my de...

rjhender

Casual Listener

368 Views

2 replies

0 likes

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Superuser Contribution Can't choose a media quality option even data saver is off

I think there's a bug with the media quality selector. I noticed this issue about 2 months ago. I haven't had data saver turned on the whole time, and yet when I try to change cellular streaming quality I can't change it. When I do try I get a warnin...

Casual Listener

I think there's a bug with the media quality selector. I noticed this issue about 2 months ago. I haven't had data saver turned on the whole time, and yet when I try to change cellular streaming qual...

crevulus

Casual Listener

290 Views

2 replies

0 likes

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Superuser Contribution Spotify uygulamasını güncellememe rağmen neden yeni özellikler yüklenmiyor?

Spotify uygulamamı Android telefonumda güncelledim ama ona rağmen "güncellemelerin" Bölümü gelmedi. Uygulama şuan son sürümde.

Visitor

Spotify uygulamamı Android telefonumda güncelledim ama ona rağmen "güncellemelerin" Bölümü gelmedi. Uygulama şuan son sürümde.

Eni

Moderator

566 Views

1 replies

0 likes

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Spotify does not work with cellular data

I have been facing this issue for a while now. Spotify does not work with cellular data on my Android, works only on WiFi. Saw a thread discussing the same issue but on an ios device, tried all the suggestions, didn't work.

Visitor

I have been facing this issue for a while now. Spotify does not work with cellular data on my Android, works only on WiFi. Saw a thread discussing the same issue but on an ios device, tried all the s...

Amay

Spotify Star

313 Views

1 replies

0 likes

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Superuser Contribution Spotify Artists Android App Bug

When displaying the audience as a graph, all points of the graph suddenly get connected when scrolling the page up or down, leaving the graph as a kind of spaghetti picture. This bug has been present for months across several updates, ever since this...

Music Fan

When displaying the audience as a graph, all points of the graph suddenly get connected when scrolling the page up or down, leaving the graph as a kind of spaghetti picture. This bug has been present...

Summerblue

Music Fan

260 Views

2 replies

0 likes

  • 260 Views
  • 2 replies
  • 0 likes