Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUSADeviceGoogle Pixel 8Operating SystemAndroid 15Spotify Version9.0.18.604 My Question or IssueWhen searching within a playlist, the back arrow on the bottom of the Android screen used to collapse the keyboard, but you would still b...
Plan Premium Country USA Device Google Pixel 8 Operating System Android 15 Spotify Version 9.0.18.604 My Question or Issue When searching within a playlist, the back arrow on the b...
Casual Listener
519 Views
5 replies
1 likes
I am using Spotify to a Google Pixel 7 Pro (Android 15) to stream music while driving.Since several months now I have the problem, that Spotify starts automatically when engine starts, but the stream skipps a beat every three to five seconds. After a...
I am using Spotify to a Google Pixel 7 Pro (Android 15) to stream music while driving. Since several months now I have the problem, that Spotify starts automatically when engine starts, but the stre...
Casual Listener
1165 Views
2 replies
0 likes
When I go to my profile, I can change my name but not my profile picture. The option "change" just doesn't appears. I have tried everything and I still can't find a solution. I'm very sad because I always use Spotify and I can't believe that I'm havi...
When I go to my profile, I can change my name but not my profile picture. The option "change" just doesn't appears. I have tried everything and I still can't find a solution. I'm very sad because I a...
Moderator
5419 Views
3 replies
1 likes
So my air pods are connected to my phone to play music and when I play a playlist with or without air pods after my songs a totally random song starts playing that ice NEVER listend to ever so can Spotify fix this pls I just got premium and it's the ...
So my air pods are connected to my phone to play music and when I play a playlist with or without air pods after my songs a totally random song starts playing that ice NEVER listend to ever so can Sp...
Spotify Star
238 Views
1 replies
0 likes
I have the same problem. Android 13 Reno lite 5, all apps updates in the last year have been the same also with android 12 and other phones. It's not the phone, it's not the app version, it's on Spotify's side. Only when I install an old APK it gets ...
I have the same problem. Android 13 Reno lite 5, all apps updates in the last year have been the same also with android 12 and other phones. It's not the phone, it's not the app version, it's on Spot...
Newbie
9090 Views
27 replies
6 likes
I can't change the order of my songs in my playlist there's no filter button every time I click the edit playlist it only shows up to change the picture never the songs nothing is working I've looked at other solution and everytime I see someone say ...
I can't change the order of my songs in my playlist there's no filter button every time I click the edit playlist it only shows up to change the picture never the songs nothing is working I've looked...
Regular
51415 Views
15 replies
3 likes
I am using the latest Spotify app version and I cannot adjust volume of a remote device, which is connected to the same WIFI and recognized as a Spotify Connect device Tried so far: - Android (Galaxy S20) to Android (Galaxy S10) - Android (Galaxy S20...
I am using the latest Spotify app version and I cannot adjust volume of a remote device, which is connected to the same WIFI and recognized as a Spotify Connect device Tried so far: - Android (Ga...
Newbie
16430 Views
19 replies
2 likes
PlanPremiumCountryUSADeviceSamsung S10EOperating SystemAndroid 10 My Question or IssueI'm unable to get spotify to ignore android notifications. When a notification happens, the music pauses for the notification sound. I've tried Do Not Disturb and t...
Plan Premium Country USA Device Samsung S10E Operating System Android 10 My Question or Issue I'm unable to get spotify to ignore android notifications. When a notification happens, ...
Newbie
70772 Views
90 replies
29 likes
PlanPremiumCountryUnited KingdomDeviceGalaxy S24 running Android 15 My Question or Issue When opening the app, the home section does not load at all. My library takes about 10minutes to load, and even then not all playlists load. When playing any pla...
Plan Premium Country United Kingdom Device Galaxy S24 running Android 15 My Question or Issue When opening the app, the home section does not load at all. My library takes ab...
Moderator
1305 Views
6 replies
2 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
173 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueI accidentally deleted a song from the song radio station. In fact, it is the song that the radio station is based on, "Kill Jill". I cannot seem to find a way t...
Plan Premium Country USA Device Samsung Galaxy S9 Operating System Android My Question or Issue I accidentally deleted a song from the song radio station. In fact, it is the so...
Moderator
3307 Views
5 replies
0 likes
PlanFreeCountryNZDeviceOPPO A17Operating SystemAndroid 12 My Question or IssueI have a simple lock screen, and when I see the Spotify playback controls there, it ruins it, but that's not all. I want to find out how to disable the playback controls no...
Plan Free Country NZ Device OPPO A17 Operating System Android 12 My Question or Issue I have a simple lock screen, and when I see the Spotify playback controls there, it ruin...
Visitor
6979 Views
11 replies
0 likes
Samsung Galaxy 10+Premium Plan
Samsung Galaxy 10+ Premium Plan
Newbie
21239 Views
7 replies
2 likes
I have an Android phone and when I try to share a link via share button and click x(Twitter) it just show link of the song but before this error it was showing an album cover next to the link. I also tried it on my computer desktop have the same prob...
I have an Android phone and when I try to share a link via share button and click x(Twitter) it just show link of the song but before this error it was showing an album cover next to the link. I also...
Visitor
8318 Views
19 replies
3 likes
For a few months now, I'm generally not able to see any of my local speakers and speaker groups in Spotify. I have 6 speakers in my home (all Google devices) and several speaker groups. Usually, when I go to Connect, the device list is empty, as in t...
For a few months now, I'm generally not able to see any of my local speakers and speaker groups in Spotify. I have 6 speakers in my home (all Google devices) and several speaker groups. Usually, when...
Casual Listener
6163 Views
21 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S21 Ultra 5GOperating SystemAndroid v11.0, One UI v3.1 My Question or IssueRadios used to have a queue that played the songs in the list in order. While "Liked Songs" and other playlists keep the qu...
Plan Premium Country United States Device Samsung Galaxy S21 Ultra 5G Operating System Android v11.0, One UI v3.1 My Question or Issue Radios used to have a queue that played...
Newbie
3476 Views
17 replies
4 likes
PlanFreeCountryUSADeviceSamsung Galaxy A71 5GOperating SystemAndroid 11Hello!As of a few days ago, the buttons for Spotify on my lock screen are grayed out. I can pause/play, but I cannot rewind or fast forward.I've already tried:Clear cache / storag...
Plan Free Country USA Device Samsung Galaxy A71 5G Operating System Android 11 Hello! As of a few days ago, the buttons for Spotify on my lock screen are grayed out. I can pause/play, but ...
Casual Listener
18849 Views
62 replies
5 likes
PlanPremiumDeviceSamsung S20My Question or Issue When I scroll through my liked songs, it no longer displays the date I added the song. This is an important feature because I use Spotify to archive the music I've listened to over the years. Music is ...
Plan Premium Device Samsung S20 My Question or Issue When I scroll through my liked songs, it no longer displays the date I added the song. This is an important feature because I u...
Music Fan
732 Views
8 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy S22Operating SystemAndroid 14 (One UI 6.0) My Question or IssueThis issue started happening about a month ago, after an update. Whenever Spotify is connected to my car's bluetooth, everytime I open the app...
Plan Premium Country Canada Device Samsung Galaxy S22 Operating System Android 14 (One UI 6.0) My Question or Issue This issue started happening about a month ago, after an update. ...
Casual Listener
6706 Views
24 replies
5 likes
I have changed storage location from internal mem to SD card. However 6gb app data has not been removed, I need space. Can I safely just delete the app data. Many of my existing pod downloads did not get transfered to my sd card.
I have changed storage location from internal mem to SD card. However 6gb app data has not been removed, I need space. Can I safely just delete the app data. Many of my existing pod downloads did not...
Moderator
341 Views
1 replies
0 likes
