Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35973 Views
  • 64 replies
  • 25 likes
  • 35973 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution Search bar disappeared in playlists

PlanPremiumCountryNetherlands DeviceSamsung A53Operating SystemAndroid 13 One UI Version 5.1 + newest update of spotify app as of today 2/6/23 My Question or IssueSince a few weeks I'm not able to drag down my playlist to search within that playlist....

  • Casual Listener
  •   Plan Premium Country Netherlands   Device Samsung A53 Operating System Android 13 One UI Version 5.1 + newest update of spotify app as of today 2/6/23   My Question or Iss...
  • JST77
  • Casual Listener
  • 1627 Views
  • 7 replies
  • 0 likes
  • No search bar
    samsung android a53
  • 1627 Views
  • 7 replies
  • 0 likes

Superuser Contribution [Android] Albums do not load

PlanPremiumCountrySpain DeviceSony Xperia XZ1 CompactOperating SystemAndroid 9 My Question or IssueAlbums do not load tapping on the album cover.I have tried solutions given in old threads for this problem:Clean the cache and the app data from the ap...

  • Casual Listener
  • Plan Premium Country Spain   Device Sony Xperia XZ1 Compact Operating System Android 9   My Question or Issue Albums do not load tapping on the album cover. I have tried solutio...
  • Susan_GP
  • Moderator
  • 428 Views
  • 7 replies
  • 1 likes
  • 428 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Android Auto to enable Spotify to start play from car app

When connecting Spotify via Android Auto, we have to press play on our mobile devices to initiate Spotify on the car. I think it would be safer and easier if, once connected via a data cable or wirelessly, we could all initiate operation via the car ...

  • Regular
  • When connecting Spotify via Android Auto, we have to press play on our mobile devices to initiate Spotify on the car. I think it would be safer and easier if, once connected via a data cable or wirel...
  • NicB69
  • Regular
  • 562 Views
  • 8 replies
  • 1 likes
  • 562 Views
  • 8 replies
  • 1 likes

Superuser Contribution Shuffle turn on by itself when connected to car.

When connected to car spotify gets crazy, at first no matter the status of shuffle it turns it on by itself. The second matter is that sometimes the music stops playing for seconds and gets back but with the shuffle turn on again. Also when skip or p...

  • Casual Listener
  • When connected to car spotify gets crazy, at first no matter the status of shuffle it turns it on by itself. The second matter is that sometimes the music stops playing for seconds and gets back but ...
  • Maria
  • Moderator
  • 232 Views
  • 5 replies
  • 0 likes
  • 232 Views
  • 5 replies
  • 0 likes

Spotify Web Player keeps reloading on Android Browsers with "Desktop Site" Enabled

For some reason, I have to use Spotify's web player (https://open.spotify.com) and select the "desktop site option" in the Android browser settingsHowever, the webiste keeps reloading and fails to display any song lyrics on all mobile browsers. Here ...

1.jpg
  • Newbie
  • For some reason, I have to use Spotify's web player (https://open.spotify.com) and select the "desktop site option" in the Android browser settings However, the webiste keeps reloading a...
  • K053
  • Visitor
  • 381 Views
  • 1 replies
  • 1 likes
  • 381 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify crashing constantly on Android (plus two other issues)

PlanPremiumCountryGermanyDeviceBlackview N6000Operating SystemAndroid 13 My Question or Issue Spotify has been crashing *very* frequently on this phone ever since I bought it several months ago. I have tried deleting the app and reinstalling, clearin...

  • Regular
  • Plan Premium Country Germany Device Blackview N6000 Operating System Android 13   My Question or Issue   Spotify has been crashing *very* frequently on this phone ever since I bo...
  • Vasil
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lock Screen skip back 15 seconds skips podcasts forwards.

PlanPremiumCountryUKDeviceOnePlus 10 ProOperating SystemOxygen OS 13 (Android) My Question or IssueOn lock screen controls, pressing skip back 15 seconds is instead skipping forwards.

  • Visitor
  • Plan Premium Country UK Device OnePlus 10 Pro Operating System Oxygen OS 13 (Android)   My Question or Issue On lock screen controls, pressing skip back 15 seconds is instead skipping ...
  • fjkdl
  • Casual Listener
  • 2106 Views
  • 44 replies
  • 0 likes
  • 2106 Views
  • 44 replies
  • 0 likes

Superuser Contribution How to search for user

I'm trying to search for my profile on another account. I type in my username exactly, and still nothing shows up.

  • Visitor
  • I'm trying to search for my profile on another account. I type in my username exactly, and still nothing shows up.
  • marlocore
  • Newbie
  • 125 Views
  • 2 replies
  • 0 likes
  • 125 Views
  • 2 replies
  • 0 likes

Superuser Contribution Is my Spotify version up to date? 8.9.46.426

The help centre says that I should check my Spotify version which is as listed above. I am unable to update it to 8.9.24.633Third party websites are a no and I pay premium.

  • Regular
  • The help centre says that I should check my Spotify version which is as listed above. I am unable to update it to 8.9.24.633 Third party websites are a no and I pay premium.
  • Reeree
  • Regular
  • 418 Views
  • 6 replies
  • 0 likes
  • 418 Views
  • 6 replies
  • 0 likes

Superuser Contribution [Bug] Android application - Shuffle activates automatically and turning it off disables autoplay

Ever since the smart shuffle function was added to the android app, shuffle turned on automatically. Even after turning it off, it often turns itself back on after the phone is locked. Alternatively, if shuffle successfully deactivates, it also stops...

  • Visitor
  • Ever since the smart shuffle function was added to the android app, shuffle turned on automatically. Even after turning it off, it often turns itself back on after the phone is locked. Alternatively,...
  • Maria
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android: Spotify Alarm Silent w/Smart Shuffle On

When using a Spotify playlist as an alarm using Google Clock app, the alarm is silent if Smart Shuffle is turned on for that playlist. If Smart Shuffle is turned off, the alarm plays at the set alarm volume.

  • Newbie
  • When using a Spotify playlist as an alarm using Google Clock app, the alarm is silent if Smart Shuffle is turned on for that playlist. If Smart Shuffle is turned off, the alarm plays at the set alarm...
  • Maria
  • Moderator
  • 413 Views
  • 9 replies
  • 1 likes
  • 413 Views
  • 9 replies
  • 1 likes

Superuser Contribution Sorting Bug

PlanPremiumCountryCADeviceSamsung Galaxy A50Operating SystemAndroid 11Spotify Version8.9.26.592 My Question or Issue- Sort by Option is not working on any category, playlist, album, artist- It's stuck on "Recents"- Possible to change temporary but on...

  • Roadie
  •   Plan Premium Country CA Device Samsung Galaxy A50 Operating System Android 11 Spotify Version 8.9.26.592   My Question or Issue - Sort by Option is not working on any categor...
  • Ian39
  • Roadie
  • 1856 Views
  • 11 replies
  • 1 likes
  • 1856 Views
  • 11 replies
  • 1 likes

Superuser Contribution Spotify prevents android phone from auto-locking

Spotify prevents android phone from auto-locking. The phone does still auto-lock but it is depending on the content that is shown.- it does not lock when some video is playing (eg tiles with moving pictures) there should be a difference in video that...

  • Visitor
  • Spotify prevents android phone from auto-locking. The phone does still auto-lock but it is depending on the content that is shown. - it does not lock when some video is playing (eg tiles with moving...
  • Susan_GP
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify closes after a few seconds on kindle after opening

I tried to access my Spotify on my kindle fire (5th Gen) and it keeps closing after a few seconds after opening. I'm able to access my Spotify on both Computer and Android phone but not my kindle fire. Please help. PlanFreeDeviceKindle FireOperating ...

  • Casual Listener
  • I tried to access my Spotify on my kindle fire (5th Gen) and it keeps closing after a few seconds after opening. I'm able to access my Spotify on both Computer and Android phone but not my kindle fir...
  • JohnF73
  • Visitor
  • 2438 Views
  • 27 replies
  • 5 likes
  • 2438 Views
  • 27 replies
  • 5 likes

Superuser Contribution Why was gapless playback and cross-fading taken off the TV app?

In older versions of the TV app the songs automatically synced with your account settings and cross-fades each track seamlessly. Now, the option isn't even available. It is distracting breaks me from my flow state during work / workouts etc. There ca...

  • Casual Listener
  • In older versions of the TV app the songs automatically synced with your account settings and cross-fades each track seamlessly. Now, the option isn't even available. It is distracting breaks me from...
  • Susan_GP
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Automatically switches device but only when I'm listening podcast

I have spotify on my work laptop which I listen to music while working.If I leave spotify on (in laptop) and then go to my car and start listening to Joe Rogan podcast from mobile phone, Spotify constantly switches to the laptop device and stops play...

  • Music Fan
  • I have spotify on my work laptop which I listen to music while working. If I leave spotify on (in laptop) and then go to my car and start listening to Joe Rogan podcast from mobile phone, Spotify co...
  • chrisma2n
  • Newbie
  • 8533 Views
  • 80 replies
  • 8 likes
  • 8533 Views
  • 80 replies
  • 8 likes

Superuser Contribution high storage with no song or playlist downloads

Spotify is using 17gb of storage on my phone and I don't understand how when I've not got any songs saved at all?

  • Visitor
  • Spotify is using 17gb of storage on my phone and I don't understand how when I've not got any songs saved at all?
  • MihailY
  • Moderator
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Couldn't load the lyrics for this song

Every song I try to listen to, the lyrics don't load. Is there any fix to this?

  • Visitor
  • Every song I try to listen to, the lyrics don't load. Is there any fix to this?
  • TanyaS
  • Rising Star 4
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Deleted playlists

premiumCountry Device(Redmi note, Asus notebookOperating SystemAndroid Oreo, Windows 10My Question or IssueOne of my friends' playlist, which I follow, has disappeared from her profile. I can still find it in my library. Did she delete it, or she jus...

  • Newbie
  • premium Country   Device (Redmi note, Asus notebook Operating System Android Oreo, Windows 10 My Question or Issue One of my friends' playlist, which I follow, has disappeared from ...
  • AdamDam
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Não consigo mais acessar minha conta premium. O que devo fazer?

Tenho uma conta Premium. Sem querer eu saí da conta. Ao fazer o login, como o mesmo e-mail só não lembrava a senha, perdi todos as playlist, poucas e etc.. O que devo fazer para resgatar minha conta Premium e os dados?

  • Visitor
  • Tenho uma conta Premium. Sem querer eu saí da conta. Ao fazer o login, como o mesmo e-mail só não lembrava a senha, perdi todos as playlist, poucas e etc.. O que devo fazer para resgatar minha conta...
  • ribezaz
  • Rising Star 3
  • 113 Views
  • 1 replies
  • 1 likes
  • 113 Views
  • 1 replies
  • 1 likes