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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

121452 Views

27 replies

4 likes

  • 121452 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

244608 Views

156 replies

11 likes

Android
autoplay
bluetooth
  • 244608 Views
  • 156 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

606079 Views

79 replies

3 likes

  • 606079 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

502991 Views

581 replies

42 likes

Account
Free
  • 502991 Views
  • 581 replies
  • 42 likes

Superuser Contribution Turn off all video when Data Saver is on

Plan Premium Country Canada Device Samsung s10e Operating System Android 12 My Question or Issue Harley quinn and joker podcast trailer will always play with video even with data saver on and canvas off and stream audio only on. I would like a way to...

Gig Goer

Plan Premium Country Canada Device Samsung s10e Operating System Android 12 My Question or Issue   Harley quinn and joker podcast trailer will always play with video even wit...

Ivelina

Moderator

171121 Views

121 replies

75 likes

  • 171121 Views
  • 121 replies
  • 75 likes

Superuser Contribution App Crashes When Skipping

PlanPremium CountryUSADeviceGalaxy S10Operating SystemAndroid 12 version My Question or IssueThe app continually crashes when skipping or when playing on Bluetooth in my car for so much as 10 minutes. I've tried everything to fix it. Uninstalling, re...

Visitor

Plan Premium  Country USA Device Galaxy S10 Operating System Android 12 version   My Question or Issue The app continually crashes when skipping or when playing on Bluetooth in my...

OscarDC

Moderator

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

Home screen isn't working

PlanPremiumCountryIsraelDeviceGalaxy S24 FEOperating SystemAndroid 16 My Question or IssueFor the past few days, my home screen has stopped working, and it displays an error. I attempted to log in with a different account and determined that the issu...

Casual Listener

Plan Premium Country Israel Device Galaxy S24 FE Operating System Android 16   My Question or Issue For the past few days, my home screen has stopped working, and it displays an error....

amitshalom1998

Casual Listener

255 Views

2 replies

0 likes

  • 255 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution New App Logo can't be changed

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The app icon was changed today to a hideous discoball inconsistent with everything else...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...

tcs1129

Casual Listener

44825 Views

50 replies

11 likes

  • 44825 Views
  • 50 replies
  • 11 likes

Superuser Contribution Like button in notification playback widget inconsistency

PlanPremiumCountryBEDeviceSamsung S24 UltraOperating SystemAndroid 14 My Question or IssueUsually, when clicking on the Like button (circled '+') on the notification widget that appears when playing a song, it adds that song to the "Liked Songs" play...

Casual Listener

Plan Premium Country BE Device Samsung S24 Ultra Operating System Android 14   My Question or Issue Usually, when clicking on the Like button (circled '+') on the notification widget t...

Yordan

Moderator

2406 Views

9 replies

0 likes

  • 2406 Views
  • 9 replies
  • 0 likes

Superuser Contribution Android app crashes shortly after opening

PlanFree CountryUnited States DeviceSamsung Galaxy Note 10 Operating SystemAndroid My Question or IssueA few seconds after opening Spotify, the app crashes. I can choose to play the currently selected playlist before it crashes and it will continue, ...

Visitor

Plan Free   Country United States   Device Samsung Galaxy Note 10   Operating System Android   My Question or Issue A few seconds after opening Spotify, the app crash...

Joan

Moderator

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution SOLVED Bug Report: App Update Jun. 22/2026

EDIT: Problem fixed itself, was probably just my phone being janky PlanPremium (family)CountryCanadaDeviceSamsung Galaxy s10My Question or IssueSince updating spotify earlier today it refuses to open properly. My phone is old as sin, so that could be...

Casual Listener

EDIT: Problem fixed itself, was probably just my phone being janky   Plan Premium (family) Country Canada Device Samsung Galaxy s10 My Question or Issue Since updating spotify earlier t...

Maria

Moderator

252 Views

1 replies

0 likes

Android
android bug
Android update
bug
Update
update bug
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution There is no "profile" in searching.

I couldn't any friend by search because there is no "profile" in searching.

Regular

I couldn't any friend by search because there is no "profile" in searching.

AlejaR

Moderator

13727 Views

15 replies

3 likes

  • 13727 Views
  • 15 replies
  • 3 likes

Solved!!Superuser Contribution Screen issue on animation

Hello , is there anything else i can fix for this problem happend in the bottom of the screen , this problem only shows when i turn off reduce animation. I try to reinstall the app and its not working and also the lastest version of the app, for more...

Visitor

Hello , is there anything else i can fix for this problem happend in the bottom of the screen , this problem only shows when i turn off reduce animation. I try to reinstall the app and its not workin...

Ivelina

Moderator

306 Views

3 replies

0 likes

  • 306 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashes when opening search

PlanPremiumCountryGermanyDeviceSamsung Galaxy S23Operating SystemAndroid 16 My Question or IssueSpotify crashes upon opening the search tab, but not immediately, there is a delay of about a quarter second. Both the Beta versions 9.1.26.2274 and the b...

Regular

Plan Premium Country Germany Device Samsung Galaxy S23 Operating System Android 16   My Question or Issue Spotify crashes upon opening the search tab, but not immediately, there is a d...

lxthmpsn

Newbie

785 Views

2 replies

0 likes

  • 785 Views
  • 2 replies
  • 0 likes

Superuser Contribution KNOWN UNRESOLVED ISSUE FOR YEARS - Spotify redownloads all songs every phone restart

Plan Premium Country Poland Device Xiaomi Redmi Note 4X Operating System Android 7 (MIUI) -> 7.1.2 (custom systems since there)-> 8 -> 8.1 -> 9 -> 10 My Question or Issue As title says - almost every reboot Spotify resets songs location to internal s...

Music Fan

Plan Premium Country Poland Device Xiaomi Redmi Note 4X Operating System Android 7 (MIUI) -> 7.1.2 (custom systems since there)-> 8 -> 8.1 -> 9 -> 10 My Question or Iss...

jsmiller58

Casual Listener

18230 Views

77 replies

13 likes

  • 18230 Views
  • 77 replies
  • 13 likes

Superuser Contribution Android app constantly signs me out

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 10Operating SystemAndroid 16 Every 3rd or so time when I open the app (or any time I clear the app's cache in the system settings and then reopen it), I am presented with the login screen. I'll sign i...

Casual Listener

Plan Premium Country United States Device Google Pixel 10 Operating System Android 16   Every 3rd or so time when I open the app (or any time I clear the app's cache in the system setti...

Yonka2021

Casual Listener

2347 Views

4 replies

0 likes

  • 2347 Views
  • 4 replies
  • 0 likes

Superuser Contribution Specific Podcast sorting wrong on Android Auto and web

PlanPremiumCountryGermanyDeviceS26 Ultra (newest updates)Operating SystemAndroid 16 My Question or IssueOne specific podcast I follow (Baywatch Berlin) is sorted wrong from old to new on Android Auto and Spotify web only.On the Desktop app and on my ...

Casual Listener

Plan Premium Country Germany Device S26 Ultra (newest updates) Operating System Android 16   My Question or Issue One specific podcast I follow (Baywatch Berlin) is sorted wrong from o...

Dessi

Moderator

246 Views

3 replies

0 likes

  • 246 Views
  • 3 replies
  • 0 likes

Superuser Contribution Issues when loading the app

PlanPremiumCountry Device: Samsung galaxy A32Operating System Android My Question or IssueAfter restarting my device every time I try to use the spotify app it won't load properly leaving me on a black screen till I un install and reinstall the app

Newbie

Plan Premium Country   Device: Samsung galaxy A32 Operating System  Android    My Question or Issue After restarting my device every time I try to use the spotify app it ...

Dessi

Moderator

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ticking noises on Spotify on new Samsung phone

I got a new Samsung A56 yesterday and Spotify is making ticking noises every few seconds when playing tracks. I have tried every possible solution I can see online but nothing works Its driving me mad. Please help. I don't have the problem on my exis...

Regular

I got a new Samsung A56 yesterday and Spotify is making ticking noises every few seconds when playing tracks. I have tried every possible solution I can see online but nothing works Its driving me ...

jessy4paws

Regular

1790 Views

10 replies

0 likes

  • 1790 Views
  • 10 replies
  • 0 likes

Superuser Contribution Music Videos Appear Available But Wont Play

PlanPremium (Family Account Member)Country EnglandDeviceSamsung Galaxy s23 Ultra Operating SystemAndroid Version 14One UI 6.1 My Question or IssueAt first it took ages for me to get access to music videos: I am always quite late to receiving content ...

Casual Listener

Plan Premium (Family Account Member) Country  England Device Samsung Galaxy s23 Ultra  Operating System Android Version 14 One UI 6.1   My Question or Issue At first it took...

VladBusca

Music Fan

4282 Views

5 replies

0 likes

  • 4282 Views
  • 5 replies
  • 0 likes

"Mix","Shuffle","Repeat","Timer" disapper on Queue list

PlanPremiumCountryTaiwanDeviceGoogle Pixel 7 ProOperating SystemAndroid 16 My Question or IssueWhen using the 'Queue' feature, the 'Mix', 'Shuffle', 'Repeat', and 'Timer' buttons at the bottom randomly disappear. I have to re-login or change the lang...

Casual Listener

Plan Premium Country Taiwan Device Google Pixel 7 Pro Operating System Android 16   My Question or Issue When using the 'Queue' feature, the 'Mix', 'Shuffle', 'Repeat', and 'Timer' but...

HonkHongLiang

Casual Listener

186 Views

2 replies

0 likes

Andoid
Beta
Queue bug
  • 186 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't choose a media quality option even data saver is off

I think there's a bug with the media quality selector. I noticed this issue about 2 months ago. I haven't had data saver turned on the whole time, and yet when I try to change cellular streaming quality I can't change it. When I do try I get a warnin...

Casual Listener

I think there's a bug with the media quality selector. I noticed this issue about 2 months ago. I haven't had data saver turned on the whole time, and yet when I try to change cellular streaming qual...

udance4ever

Music Fan

7010 Views

13 replies

5 likes

  • 7010 Views
  • 13 replies
  • 5 likes

Superuser Contribution Spotify blocks notification bar - no way to turn off

In one of the recent updates a 'now playing' appeared in the notification bar. How do I get rid of it permanently?It's there even if I turn off all notifications for Spotify. I can hide it if I long press it, but it comes back with the next song. It'...

Casual Listener

In one of the recent updates a 'now playing' appeared in the notification bar. How do I get rid of it permanently? It's there even if I turn off all notifications for Spotify. I can hide it if I lon...

djmindseye616

Regular

14034 Views

29 replies

9 likes

  • 14034 Views
  • 29 replies
  • 9 likes

Superuser Contribution Trouble Resizing New Android Widget

PlanPremiumCountryUnited Kingdom of Great Britain and Northern IrelandDeviceMotorola moto g53 (5G)Operating SystemAndroid 14, 1 March 2026 Google Play system update, 1 April 2026 Android security update.Spotify Version9.1.56.574 My Question or IssueH...

Casual Listener

Plan Premium Country United Kingdom of Great Britain and Northern Ireland Device Motorola moto g53 (5G) Operating System Android 14, 1 March 2026 Google Play system update, 1 April 2026 A...

TOG_2

Casual Listener

978 Views

4 replies

1 likes

Android
Android widget
Widget
  • 978 Views
  • 4 replies
  • 1 likes