Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUSDeviceSamsung S23, A21Operating SystemAndroid 14, OneUI 6.1 My Question or IssueWhenever using FB messenger, spotify keeps pausing playback. It can be unpaused, but it keeps pausing - opening messenger, opening keyboard, etc. Full...
Plan Premium Country US Device Samsung S23, A21 Operating System Android 14, OneUI 6.1 My Question or Issue Whenever using FB messenger, spotify keeps pausing playback. ...
Moderator
701 Views
1 replies
0 likes
Since yesterday, the sound on my Spotify app on my Android plays the sound very low, so i tried via Chrome app and the sound is incredible. tried every definition on the Spotify app, every definition on my Android, searched a lot on Google and YouTub...
Since yesterday, the sound on my Spotify app on my Android plays the sound very low, so i tried via Chrome app and the sound is incredible. tried every definition on the Spotify app, every definition...
Visitor
495 Views
2 replies
0 likes
having the same problem here. TCL 20SE.
having the same problem here. TCL 20SE.
Casual Listener
599 Views
4 replies
0 likes
PlanPremiumCountryPhilippines DeviceS22 Ultra Operating SystemONE UI 7 (Android 15) My Question or IssueThere was an issue if I tapped to overlay line and lyrics, I hear tapped glitching issue. I need to fix something if still and blink tap glitches.
Plan Premium Country Philippines Device S22 Ultra Operating System ONE UI 7 (Android 15) My Question or Issue There was an issue if I tapped to overlay line and lyrics, I...
Moderator
373 Views
1 replies
0 likes
PlanPremium DeviceXiaomi 12S ultra When ever I try to log into my Spotify app on my new phone a message saying something went wrong pops up I have tried everything, including clearing cache, trying older versions, changing region and restarting my de...
Plan Premium Device Xiaomi 12S ultra When ever I try to log into my Spotify app on my new phone a message saying something went wrong pops up I have...
Spotify Star
329 Views
1 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
239 Views
1 replies
0 likes
When I open any playlist, it just tells me "Something went wrong, have another go?" PlanPremium FamilyCountryJapanDeviceSamsung Galaxy s24 ultraOperating SystemAndroid 15, oneui 7 My Question or Issue
When I open any playlist, it just tells me "Something went wrong, have another go?" Plan Premium Family Country Japan Device Samsung Galaxy s24 ultra Operating System Android 15, oneu...
Moderator
368 Views
3 replies
0 likes
Galaxy S9 Spotify Triple-Click Issue with Bose Wired Headphones Plan Premium Device Samsung Galaxy S9 Operating System Android 10 Spotify version 9.0.46.496 My Question or Issue I’m having an issue with my Galaxy S9 and Bose [QuietComfort 20 Acoustic...
Galaxy S9 Spotify Triple-Click Issue with Bose Wired Headphones Plan Premium Device Samsung Galaxy S9 Operating System Android 10 Spotify version 9.0.46.496 My Qu...
Newbie
642 Views
6 replies
0 likes
Estou com um problema no Spotify quando uma música termina e muda para a próxima, o som para, mesmo que a faixa continue passando normalmente. Para voltar a ouvir, preciso sair do app e abrir novamente. Isso acontece com frequênciaPlanoPremiumPaísBra...
Estou com um problema no Spotify quando uma música termina e muda para a próxima, o som para, mesmo que a faixa continue passando normalmente. Para voltar a ouvir, preciso sair do app e abrir novamen...
Moderator
530 Views
3 replies
0 likes
PlanPremiumCountryCanadaDevicePixel 7 ProOperating SystemAndroid 15 My Question or IssueI am unable to listen Jam sessions. When joining the jam, Pixel 7 Pro shows "the host device cannot play this content"I tried other devices, such as an iPhone and...
Plan Premium Country Canada Device Pixel 7 Pro Operating System Android 15 My Question or Issue I am unable to listen Jam sessions. When joining the jam, Pixel 7 Pro s...
Moderator
658 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
207 Views
1 replies
0 likes
Looks like I found a fix! For some reason, you have to download the playlist in which the song you are trying to listen to...... That fixes it all. Awesome! PlanPremiumDevicesPhone 1: Nothing Phone (2a)Phone 2: Samsung Galaxy S10eLaptop: Lenovo Think...
Looks like I found a fix! For some reason, you have to download the playlist in which the song you are trying to listen to...... That fixes it all. Awesome! Plan Premium Devices Phone 1: ...
Casual Listener
914 Views
1 replies
0 likes
Since my phone (Galaxy S24+) updated, the Spotify playback is no longer showing up on my lock screen or in my notification bar. I can't find where to turn it back on in either my phone settings or the Spotify app settings.
Since my phone (Galaxy S24+) updated, the Spotify playback is no longer showing up on my lock screen or in my notification bar. I can't find where to turn it back on in either my phone settings or th...
Newbie
1470 Views
4 replies
1 likes
I'm not able to click on any library. It just says try again. And when I click on it the app closes. I've already uninstalled the app. Same thing happens. Random music works but not my saved ones...PlanPremiumCountryGermanyDeviceSamsung Galaxy s23+Op...
I'm not able to click on any library. It just says try again. And when I click on it the app closes. I've already uninstalled the app. Same thing happens. Random music works but not my saved ones... ...
Moderator
290 Views
1 replies
0 likes
So, today I updated the app after not using it for less than a week and once I opened it, my entire playlist of one specific artist, was gone. Empty. Besides one singular song. I was gonna just play the other, mixed with other artists one, but that o...
So, today I updated the app after not using it for less than a week and once I opened it, my entire playlist of one specific artist, was gone. Empty. Besides one singular song. I was gonna just play ...
Spotify Star
370 Views
1 replies
0 likes
PlanFreeCountryIndonesiaDeviceOppo A60Operating SystemAndroid 14My Question or IssueI can't open spotify via pop-up like usually, but it opens the app instead
Plan Free Country Indonesia Device Oppo A60 Operating System Android 14 My Question or Issue I can't open spotify via pop-up like usually, but it opens the app instead
Spotify Star
226 Views
1 replies
0 likes
this is android, Motorola G20, it started just today i put on a playlist and the songs kept skipping one thru another, i changed playlist and nothing changed, i restarted my phone multiple times, and nothing changed, i tried with and w/o headphones a...
this is android, Motorola G20, it started just today i put on a playlist and the songs kept skipping one thru another, i changed playlist and nothing changed, i restarted my phone multiple times, and...
Casual Listener
310 Views
2 replies
0 likes
It says this took too long check ur internet connection despite me having a very fast network
It says this took too long check ur internet connection despite me having a very fast network
Spotify Star
2192 Views
1 replies
2 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S25 Ultra My Question or IssueThe other week I had to upgrade from my S22 Ultra, so I went with the S25 ultra. Since I switched however, spotify has been almost unusable. All apps run fine on the device and m...
Plan Premium Country USA Device Samsung Galaxy S25 Ultra My Question or Issue The other week I had to upgrade from my S22 Ultra, so I went with the S25 ultra. Since I switched however,...
Moderator
523 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy s10eOperating SystemAndroid 12 My Question or IssueFor the past couple months I've been experiencing sporadic "stuttering" or ~1 second pauses in playback, but only when playing in my car (via bluetooth). I'v...
Plan Premium Country USA Device Samsung Galaxy s10e Operating System Android 12 My Question or Issue For the past couple months I've been experiencing sporadic "stuttering" or ~1 sec...
Moderator
1578 Views
6 replies
1 likes
