Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
386745 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFreeCountryGermanDeviceSamsung Galaxy A22 4G, Xiaomi ?Operating SystemAndroid 13, ?My Question or IssueWhen I try to scan the Spotify code like shown in the screen recording nothing happens and I get sent back to the search menu. I let other peop...
Plan Free Country German Device Samsung Galaxy A22 4G, Xiaomi ? Operating System Android 13, ? My Question or Issue When I try to scan the Spotify code like shown in the screen recording not...
Newbie
6867 Views
44 replies
4 likes
PlanPremiumCountryUS In mobile app cannot see audiobook chapters. Desktop app shows these chapters and chapters were previously visible. Tried reinstalling and this did not help
Plan Premium Country US In mobile app cannot see audiobook chapters. Desktop app shows these chapters and chapters were previously visible. Tried reinstalling and this did not hel...
Moderator
5135 Views
29 replies
6 likes
Since the "great" release of 'Smart Shuffle', everything is messed up in the mobile application for my Andriod phone. I have 1,930 songs in my "Liked Songs" Playlist, and over half of them are gone (you can't search for them, you can't filter for the...
Since the "great" release of 'Smart Shuffle', everything is messed up in the mobile application for my Andriod phone. I have 1,930 songs in my "Liked Songs" Playlist, and over half of them are gone (...
Visitor
2898 Views
5 replies
3 likes
Plan Premium Country PL Device Google Pixel 7A Operating System Android 16 My Question or Issue Hi, for the past couple of years i found very helpful that right after opening the android app, picking magnifying glass for search, a keyboard automatica...
Plan Premium Country PL Device Google Pixel 7A Operating System Android 16 My Question or Issue Hi, for the past couple of years i found very helpful that right after openi...
Moderator
2456 Views
15 replies
13 likes
I have a Pixel 9, and transferring music from the Spotify app to one of my Cast Speaker Groups fails ('House Speakers'). This works fine on my wife's iPhone and the web player. It also works on my phone when I cast to a different Cast Speaker Group (...
I have a Pixel 9, and transferring music from the Spotify app to one of my Cast Speaker Groups fails ('House Speakers'). This works fine on my wife's iPhone and the web player. It also works on my ph...
378 Views
0 replies
0 likes
PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I have a question regarding the data usage of podcast streaming/downloads. Although all of...
Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, I have ...
Moderator
779 Views
7 replies
0 likes
My downloads will randomly disappear nearly every day and this issue has been happening for almost a year at this point. I've sat here and read dozens of hours worth of articles and support posts, comments, even watched videos and none of the solutio...
My downloads will randomly disappear nearly every day and this issue has been happening for almost a year at this point. I've sat here and read dozens of hours worth of articles and support posts, co...
Casual Listener
7080 Views
19 replies
1 likes
I am a premium user, but there is no repeat/loop button for my playlist on my phone. I have reinstalled the app and restarted my phone, still no repeat/loop button. Where is the repeat/loop button? I have a shuffle button, but no loop.
I am a premium user, but there is no repeat/loop button for my playlist on my phone. I have reinstalled the app and restarted my phone, still no repeat/loop button. Where is the repeat/loop button? I...
Moderator
315 Views
1 replies
0 likes
PlanPremiumCountryUsDeviceGalaxy 23 feOperating SystemWhatever it comes with My Question or IssueSmart shuffle only stays on for 8-9 seconds and doesn't add anything new in those few seconds. Perhaps this is due to you guys working on shuffle for iOS...
Plan Premium Country Us Device Galaxy 23 fe Operating System Whatever it comes with My Question or Issue Smart shuffle only stays on for 8-9 seconds and doesn't add anything ...
Moderator
184 Views
1 replies
0 likes
I paid for premium and downloaded my liked songs, the issue is that as long as I am offline I can't go beyond songs that begin with the letter "b", as a result I have about 860 songs in my playlist but can only access about 100 when offline even thou...
I paid for premium and downloaded my liked songs, the issue is that as long as I am offline I can't go beyond songs that begin with the letter "b", as a result I have about 860 songs in my playlist b...
Spotify Star
203 Views
1 replies
0 likes
Hey, I had the same issue now during past 2 weeks, S22 (10/1025)
Hey, I had the same issue now during past 2 weeks, S22 (10/1025)
Moderator
403 Views
1 replies
0 likes
Me and a friend are using android, both clients up to date.The friend has premium but I have a free account.They can add add songs manually to blends, while I cannot.Is the expected behavior?It doesn't make sense to make someone pay to add songs manu...
Me and a friend are using android, both clients up to date. The friend has premium but I have a free account. They can add add songs manually to blends, while I cannot. Is the expected behavior? ...
Moderator
4887 Views
13 replies
0 likes
PlanPremiumDeviceOnePlus Nord 4Operating SystemAndroid 15 My Question or IssueIf you have a lot of liked songs – like 10,000+ – and are browsing your Liked Songs playlist in the Android app, the app becomes excruciatingly laggy. I have over 18,000 li...
Plan Premium Device OnePlus Nord 4 Operating System Android 15 My Question or Issue If you have a lot of liked songs – like 10,000+ – and are browsing your Liked Songs playlist in the ...
247 Views
0 replies
2 likes
I have a Galaxy S25 with the latest update (sorry, couldn't find the version) and Spotify version 9.0.90.1229 Like the title says, "previous, pause/play, next" functionality are all missing from the notification bar on both home and lock screens. I s...
I have a Galaxy S25 with the latest update (sorry, couldn't find the version) and Spotify version 9.0.90.1229 Like the title says, "previous, pause/play, next" functionality are all missing ...
Casual Listener
691 Views
3 replies
0 likes
When I try and play songs on Android using Google Assistant i get non studio versions. For example, if I ask for Diamonds by Rhianna I instead get a incredibly explicit song with Kayne West rapping for about a minute (it's a remix) instead of the exp...
When I try and play songs on Android using Google Assistant i get non studio versions. For example, if I ask for Diamonds by Rhianna I instead get a incredibly explicit song with Kayne West rapping f...
Casual Listener
18516 Views
84 replies
9 likes
Plan: PremiumCountry: UKDevice: Sony XF90 Android TV My Question or Issue Hi Spotify Community, For the last 18 months I've been using the Spotify Android TV App on my Sony TV, in combination with an external wireless keyboard connected to the TV's U...
Plan: Premium Country: UK Device: Sony XF90 Android TV My Question or Issue Hi Spotify Community, For the last 18 months I've been using the Spotify Android TV App on my ...
Music Fan
23104 Views
81 replies
13 likes
PlanPremiumCountryHungaryDeviceSamsung A54Spotify version9.0.82.1032 My Question or IssueHi there, I've been noticing for the last couple of weeks that some of the automatically downloaded podcast files are removed from the phone later (but they're s...
Plan Premium Country Hungary Device Samsung A54 Spotify version 9.0.82.1032 My Question or Issue Hi there, I've been noticing for the last couple of weeks that some of the a...
Music Fan
525 Views
6 replies
0 likes
I'll be listening to my playlist in shuffle mode whilst I'm at work. When I finish, I pause it and lock my phone.The next day when I get to work, I hit play again to continue where I left off.However, I find that it has jumped back a few dozen songs,...
I'll be listening to my playlist in shuffle mode whilst I'm at work. When I finish, I pause it and lock my phone. The next day when I get to work, I hit play again to continue where I left off. How...
Moderator
775 Views
7 replies
1 likes
PlanFree, have used premium for yearsCountryNetherlandsDeviceSamsung galaxy S24 / Windows 11 Operating System Android 16 and windows 11 My Question or IssueThe shuffle function doesn't seem to work, it plays my liked songs in the same order everytime...
Plan Free, have used premium for years Country Netherlands Device Samsung galaxy S24 / Windows 11 Operating System Android 16 and windows 11 My Question or Issue ...
Moderator
1028 Views
10 replies
0 likes
PlanPremium DuoCountryNew ZealandDevice(Samsung Galaxy S20 FEOperating SystemAndroid My Question or IssueThe folders feature is turning saved albums and playlists into playlists under my name. I can't for the life of me figure out how to fix it and I...
Plan Premium Duo Country New Zealand Device (Samsung Galaxy S20 FE Operating System Android My Question or Issue The folders feature is turning saved albums and playlists into playlist...
Casual Listener
1295 Views
3 replies
1 likes
