Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Sigo con problema de descarga modo offline solo tengo 3 dispositivos con acceso, ya cerré sesión en todos y nada
Sigo con problema de descarga modo offline solo tengo 3 dispositivos con acceso, ya cerré sesión en todos y nada
Spotify Star
211 Views
1 replies
0 likes
PlanPremiumCountryUSADevice(Pixel 3a)Operating System(Android 11) My Question or IssueI'm trying to figure out how to keep Spotify playing in the background when I open another app that wants access to my phone's audio.Specifically, when I view a vid...
Plan Premium Country USA Device (Pixel 3a) Operating System (Android 11) My Question or Issue I'm trying to figure out how to keep Spotify playing in the background when I open anoth...
Newbie
358808 Views
58 replies
5 likes
PlanPremiumCountryItaly DeviceSony Xperia X Compact and Xiaomi Redmi Note 10 PROOperating SystemAndroid 8 and Android 13Connectionalways on Wi-Fi, with a strong signal strenght: 1300 Mb/s Description of the issues:I listen music from the smartphones ...
Plan Premium Country Italy Device Sony Xperia X Compact and Xiaomi Redmi Note 10 PRO Operating System Android 8 and Android 13 Connection always on Wi-Fi, with a strong signal streng...
Music Fan
352 Views
2 replies
0 likes
Since last weekend (march 9, 2024) I've been unable tonuse the app properly. If I put on a song my phone flickers between a black screen and the background image, as if locking and unlocking the phone on its own until one of these two outcomes: 1) th...
Since last weekend (march 9, 2024) I've been unable tonuse the app properly. If I put on a song my phone flickers between a black screen and the background image, as if locking and unlocking the phon...
Moderator
15666 Views
42 replies
12 likes
Been battling with support all day and despite trying 2 accounts (1 of which is their test account), 2 devices and 4 android versions, they're adamant it's my device. There's now 3 responses on X reporting the same thing - but until they report it th...
Been battling with support all day and despite trying 2 accounts (1 of which is their test account), 2 devices and 4 android versions, they're adamant it's my device. There's now 3 responses...
Moderator
3465 Views
21 replies
9 likes
PlanPremiumCountryIsraelDevicePoco x7Operating SystemXiomi hyper OS 2 My Question or IssueHi, my issue is when I search for a song in my playlist or in general, it doesn't show any songs, it shows the song as gray boxes like they are loading, but the...
Plan Premium Country Israel Device Poco x7 Operating System Xiomi hyper OS 2 My Question or Issue Hi, my issue is when I search for a song in my playlist or in general, it doesn't sh...
Moderator
366 Views
1 replies
0 likes
PlanFreeCountryUSADeviceAndroid phoneOperating SystemSamsung??? Spotify app???? My Question or IssueThere is no edit playlist or shuffle button for me. They both only show up on other devices, which I can't use anymore because the charger for those b...
Plan Free Country USA Device Android phone Operating System Samsung??? Spotify app???? My Question or Issue There is no edit playlist or shuffle button for me. They both only show u...
Moderator
372 Views
3 replies
0 likes
I am having an issue with Spotify automatically playing when it connects to my car sound system via Bluetooth. I do not want it to auto play. Even if I pause the current song manually and close Spotify completely it will still resume playing automati...
I am having an issue with Spotify automatically playing when it connects to my car sound system via Bluetooth. I do not want it to auto play. Even if I pause the current song manually ...
Music Fan
82136 Views
72 replies
59 likes
It says this took too long check ur internet connection despite me having a very fast network
It says this took too long check ur internet connection despite me having a very fast network
Spotify Star
468 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S25 Ultra My Question or IssueThe other week I had to upgrade from my S22 Ultra, so I went with the S25 ultra. Since I switched however, spotify has been almost unusable. All apps run fine on the device and m...
Plan Premium Country USA Device Samsung Galaxy S25 Ultra My Question or Issue The other week I had to upgrade from my S22 Ultra, so I went with the S25 ultra. Since I switched however,...
Moderator
301 Views
1 replies
0 likes
PlanPremium Student CountryNigeria DeviceTecno Pop 5 proOperating SystemAndroid 11 My Question or IssueWhen I play a song from an album or playlist, the album doesn't go to the top of the library, it stays down where it is and previously streamed son...
Plan Premium Student Country Nigeria Device Tecno Pop 5 pro Operating System Android 11 My Question or Issue When I play a song from an album or playlist, the alb...
Moderator
217 Views
1 replies
0 likes
PlanPremiumCountry New ZelandDeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssuePlaylist videos work fine when I have my headphones plugged into my device or I'm listening via the devices inbuilt speaker. However when I am conne...
Plan Premium Country New Zeland Device Samsung Galaxy S8+ Operating System Android Oreo My Question or Issue Playlist videos work fine when I have my headphones plugged in...
Newbie
25100 Views
48 replies
8 likes
I opened the app this morning and all of my downloaded songs were gone. This is no big deal, it happens every once in a while, but when I went to check my storage, I didn't see the option to download songs to my SD card. It doesn't even show up as an...
I opened the app this morning and all of my downloaded songs were gone. This is no big deal, it happens every once in a while, but when I went to check my storage, I didn't see the option to download...
Visitor
887 Views
3 replies
0 likes
I don't want recommended for you to play or to come up on my Spotify
I don't want recommended for you to play or to come up on my Spotify
Regular
14085 Views
16 replies
2 likes
PlanPremiumCountryNetherlandsDeviceOnePlus 7T My Question or IssueFor some reason since the last update, the shuffle function in my liked songs, instead of shuffling the songs, creates the same 'playlist' based on from which song I trigger the shuffl...
Plan Premium Country Netherlands Device OnePlus 7T My Question or Issue For some reason since the last update, the shuffle function in my liked songs, instead of shuffling the songs, c...
Casual Listener
12588 Views
9 replies
2 likes
I can't rewind or go to the previous song that just played because the button is always greyed. I'm just listening to one of my playlists. Also none of the other buttons are greyed out. Is there any way to fix this, as sometimes I accidentally skip t...
I can't rewind or go to the previous song that just played because the button is always greyed. I'm just listening to one of my playlists. Also none of the other buttons are greyed out. Is there any ...
Visitor
78678 Views
21 replies
0 likes
PlanFree/PremiumCountryUKDeviceAndroid My Question or IssueThis has been happening for maybe 3 weeks. I've been listening to a podcast for years and Spotify has always just played the next episode when it finishes (exactly as you would expect). But f...
Plan Free/Premium Country UK Device Android My Question or Issue This has been happening for maybe 3 weeks. I've been listening to a podcast for years and Spotify has always just playe...
Casual Listener
1885 Views
7 replies
0 likes
No tengo el botón de traducción
No tengo el botón de traducción
Visitor
973 Views
3 replies
5 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S22 UltraOperating SystemAndroid 12 My Question or Issuefor some reason i cant download songs and i dont know why?i pressed the download button half an hour ago and there are still no downloaded music in ...
Plan Premium Country Germany Device Samsung Galaxy S22 Ultra Operating System Android 12 My Question or Issue for some reason i cant download songs and i dont know why? i pr...
Visitor
2370 Views
4 replies
0 likes
PlanPremiumCountryNew ZealandDeviceSamsung Galaxy S20+ 5GOperating SystemAndroid 11 My Question or IssueAs of today the 'Car Mode' is missing from my settings. I have it on all the time for driving before and after work, but when I started playing mu...
Plan Premium Country New Zealand Device Samsung Galaxy S20+ 5G Operating System Android 11 My Question or Issue As of today the 'Car Mode' is missing from my settings. I have it on all...
Casual Listener
126193 Views
260 replies
81 likes
