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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4160 Views

0 replies

6 likes

  • 4160 Views
  • 0 replies
  • 6 likes

Solved!!Superuser Contribution Audio constantly cuts out.

PlanPremiumCountry DeviceTCL 20 proOperating SystemWhat ever the current android version is My Question or IssueI've been using your app for 2 years with no issues until this weekend. The audio cuts out at random intervals but it shows on screen that...

Casual Listener

Plan Premium Country   Device TCL 20 pro Operating System What ever the current android version is   My Question or Issue I've been using your app for 2 years with no issues until...

RiverRun

Visitor

45039 Views

43 replies

7 likes

  • 45039 Views
  • 43 replies
  • 7 likes

Problème d'écoute avec l'appli sur android

Depuis presque 3 semaines et à chaque écoute quotidienne les musiques changent toutes seules ou elles s'arrêtent. J'ai fais les mises à jour, j'ai essayé de désinstaller l 'appli et la remettre mais rien n'y fait et chaque jours c'est pire au début c...

Visitor

Depuis presque 3 semaines et à chaque écoute quotidienne les musiques changent toutes seules ou elles s'arrêtent. J'ai fais les mises à jour, j'ai essayé de désinstaller l 'appli et la remettre mais ...

ribezaz

Spotify Star

192 Views

1 replies

1 likes

  • 192 Views
  • 1 replies
  • 1 likes

You can't use Spotify abroad after 14 days

I am not able to play any of the song in Spotify android app. While loging it goes like You can't use Spotify abroad after 14 days. Please look into my issue and do the needful as soon as possible.

Newbie

I am not able to play any of the song in Spotify android app. While loging it goes like You can't use Spotify abroad after 14 days. Please look into my issue and do the needful as soon as possible.

MattSuda

Spotify Star

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
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Superuser Contribution Enhance button was so much better than "smart shuffle"

It was a simple toggle button on your playlist and you could clearly see the songs that were added. It was intuitive and useful, so of course Spotify had to go and ruin it. Now, with smart shuffle, the user has to figure out where are these added son...

Regular

It was a simple toggle button on your playlist and you could clearly see the songs that were added. It was intuitive and useful, so of course Spotify had to go and ruin it.   Now, with smart s...

MattSuda

Spotify Star

4895 Views

20 replies

18 likes

  • 4895 Views
  • 20 replies
  • 18 likes

No spotify songs showing in playlist

Whenever I go to my phone to listen to music and I try to click the playlistIt pops up but it shows no songs are in my playlist and I can't add any at allThere is just no songs on my phone but it works on my computer fine

Visitor

Whenever I go to my phone to listen to music and I try to click the playlist It pops up but it shows no songs are in my playlist and I can't add any at all There is just no songs on my phone but it...

MattSuda

Spotify Star

236 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution ALL music from Spotify plays too fast, I've tried everything.

I use an android phone. This happens on my Bluetooth speaker, my wired headphones, and by playing straight from my phone's speaker.ALL music is playing as if it's been sped up slightly. There are no speed controls for music. How did this happen and w...

Visitor

I use an android phone. This happens on my Bluetooth speaker, my wired headphones, and by playing straight from my phone's speaker. ALL music is playing as if it's been sped up slightly. There are...

AlejaR

Moderator

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Android Auto

Has anyone running a Samsung Galaxy S24 found a way to resolve the issue where when connected via Android auto, when you turn off your vehicle, Spotify then continues to play on your phone? Tried to reinstall Spotify, cleared cache etc but not resolv...

Newbie

Has anyone running a Samsung Galaxy S24 found a way to resolve the issue where when connected via Android auto, when you turn off your vehicle, Spotify then continues to play on your phone? Tried to ...

347 Views

0 replies

0 likes

  • 347 Views
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Superuser Contribution Not responding on the app, Samsung s22 ultra

App just will not respond when I'm trying to play from liked playlist, will not respond, I can't add to the queue or just straight up just play the song I'm trying to play

Visitor

App just will not respond when I'm trying to play from liked playlist, will not respond, I can't add to the queue or just straight up just play the song I'm trying to play

Amay

Spotify Star

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Group Session is off-beat between listeners

Really great Spotify recently got the Group Session for multiple listening devices! However the music is differently synchronized between the devices making them off-beat.Running together - steps are off-beat.Dancing together - stepping on eachother'...

Gig Goer

Really great Spotify recently got the Group Session for multiple listening devices! However the music is differently synchronized between the devices making them off-beat. Running together - ...

Kpears189

Visitor

21411 Views

16 replies

3 likes

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  • 16 replies
  • 3 likes

Superuser Contribution queue automatically pausing after song ends

PlanPremiumCountryIrelandDevicePixel 7Operating System(Android 14) My Question or Issuenot rlly too much to add beyond the title. occasionally the queue will start acting up and just pause automatically each time a song ends for no discernible reason...

Music Fan

Plan Premium Country Ireland Device Pixel 7 Operating System (Android 14)   My Question or Issue not rlly too much to add beyond the title. occasionally the queue will start acting up ...

TracX

Newbie

3199 Views

6 replies

1 likes

"android"
Android
Android 14
Queue bug
Queue Problems
  • 3199 Views
  • 6 replies
  • 1 likes

Superuser Contribution Video showing up but no view music video button

I've tried contacting support but they say itll roll out to me but I literally have it from what I can see I just don't have the actual videos?PlanPremiumCountryBelgiumDeviceSamsung A24Operating SystemUI6 My Question or Issue

Regular

I've tried contacting support but they say itll roll out to me but I literally have it from what I can see I just don't have the actual videos? Plan Premium Country Belgium Device Samsung A24 ...

alexeitarasov

Regular

785 Views

12 replies

0 likes

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  • 12 replies
  • 0 likes

Superuser Contribution App softlocks when skipping from local files to streamed songs (Android)

Spotify Version9.0.54.518PlanPremiumCountryGernmanyDeviceNothing Phone 2aOperating SystemAndroid 15My Question or IssueWhen playing a locally stored audio file (from “Show audio files from this device” in Settings), trying to skip to a regular stream...

Casual Listener

Spotify Version 9.0.54.518 Plan Premium Country Gernmany Device Nothing Phone 2a Operating System Android 15 My Question or Issue When playing a locally stored audio file (from “Show audio...

AlejaR

Moderator

431 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Superuser Contribution Downloads on SD Card still reporting to system as being on Internal Storage

PlanPremium CountryEgypt DeviceSamsung A55 Operating SystemOne UI 7/Android 15 My Question or IssueMy problem is as follows:I have an SD Card in my phone for media,I open the Spotify data settings and set it to use the SD Card for downloads,It shows ...

Casual Listener

Plan Premium   Country Egypt   Device Samsung A55   Operating System One UI 7/Android 15   My Question or Issue My problem is as follows: I have an SD...

StayedFiddle594

Casual Listener

272 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution All Playlists Empty & Unplayable on Android – Proposed Fixes Not Working

PlanFreeCountryCzech RepublicDeviceAny current Android deviceOperating SystemAndroid (e.g., 15)My Question or IssueI’m experiencing the same issue described in the previous topic marked as solved: upon logging in, every playlist is empty, and I can’t...

Regular

Plan Free Country Czech Republic Device Any current Android device Operating System Android (e.g., 15) My Question or Issue I’m experiencing the same issue described in the previous topic ma...

JohnyBeeGood

Regular

3967 Views

44 replies

12 likes

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  • 44 replies
  • 12 likes

Solved!! My Spotify screen going black (galaxy s20). All other apps etc. are fine.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

SBro68

Casual Listener

344 Views

2 replies

0 likes

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Superuser Contribution Spotify automatically lowering the volume to around 80%

Spotify automatically lowers my volume, and also limits it, i have to reset the app everytime, and even then it happens after a few minutes, i didnt have this issue until recently

Visitor

Spotify automatically lowers my volume, and also limits it, i have to reset the app everytime, and even then it happens after a few minutes, i didnt have this issue until recently

Aloxox

Casual Listener

930 Views

6 replies

0 likes

  • 930 Views
  • 6 replies
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Spotify continues playing when opening an audio or video

Spotify continues playing when I open an audio or video, when I open a video on YouTube or Facebook, the audio of the song played continues and does not pause it.

Visitor

Spotify continues playing when I open an audio or video, when I open a video on YouTube or Facebook, the audio of the song played continues and does not pause it.

Amay

Spotify Star

249 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

How can I show the current song hi lighted

When I look at the songs in my playlist, it used to hi light in green which song I am currently playing

Visitor

When I look at the songs in my playlist, it used to hi light in green which song I am currently playing

Billy-J

Spotify Star

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes