KNOWN UNRESOLVED ISSUE FOR YEARS - Spotify redownloads all songs every phone restart

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KNOWN UNRESOLVED ISSUE FOR YEARS - Spotify redownloads all songs every phone restart

Atexor
Music Fan

Plan

Premium

Country

Poland

Device

Xiaomi Redmi Note 4X

Operating System

Android 7 (MIUI) -> 7.1.2 (custom systems since there)-> 8 -> 8.1 -> 9 -> 10

My Question or Issue

As title says - almost every reboot Spotify resets songs location to internal storage and redownloads songs. When I switched in options to SD card it still redownload songs again and again. It seriously destroys FLASH memory when Spotify wants to download over 1000 songs again.

 

One year ago I have reported issue there:

https://community.spotify.com/t5/Android/SOLVED-PARTIALLY-Spotify-downloads-songs-to-internal-memory...

 

And found workaround-solution which at the beggining seems to work partially, buty it doesn't work all the time. It's ******* KNOWN issue for years but still is unresolved. Shame!

 

I tried:

- denying/allowing various permissions to Spotify,

- disabling or enabling battery saving for phone,

- mounting SD card as extended internal storage (even I prefer to have it external)
- enabling developers options and allow to install or move app on SD card (I have that option but I do not see possibility to move Spotify to SD card),
- disabling overall Spotify app at system boot,

- modyfying app receivers (especially disabled broadcast receiver) - Spotify did not start, stuck at logo,

- disabling notifications - app does not start when I disabled "Spotify Music" notification,

- log out via all devices except phone,

- changing to SDHC, SDXC sc-cards,

- formatting SD cards with exfat, ext4 file systems,

- removing PIN and lock code.

Both Internal and SD cards were unencrypted all the time.

 

I feel really dissapointed of poor experience of Spotify on Android. Should I give a **** about copyrights and try to decompile, modify (hack) Spotify binaries, to remove/block every app blobs, binaries, permissions etc. to get it work? Maybe read-only mode or script which restores all Spotify files every boot might help?

 

Or just don't support that bugged app. There are various of services that can convert my playlists and move to i.e. Tidal or Google Play Music?

https://freeyourmusic.com/en/transfer-spotify-to-google-play-music

https://soundiiz.com/tutorial/spotify-to-google-music

 

I tried first of them, I didn't like it but it worked so it has a big advantage compared to Spotify. I maybe it's a matter of habit.

 

There are very, very many threads where people described that problem on various phones and systems, there were few solutions but none of them helped.

I posted "few" of them.

So... Spotify devs - could you finally fix that damn issue? Prevent Spotify from booting with system, check if SD card is available later, fix cache files or something?!

 

1. https://community.spotify.com/t5/Android/Spotify-keeps-automatically-switching-downloads-to-internal...

2. https://community.spotify.com/t5/Android/Downloaded-songs-keep-moving-to-internal-storage/td-p/49376...

3. https://community.spotify.com/t5/Android/Downloaded-songs-are-in-my-storage-but-Spotify-won-t-show-t...

4. https://community.spotify.com/t5/Android/Spotify-is-re-downloading-all-of-my-songs/td-p/4897498

5. https://community.spotify.com/t5/Android/Offline-music-goes-away-after-each-restart-and-has-to-be-re...

6. https://community.spotify.com/t5/Android/Storage-setting-cleared-on-phone-restart-all-downloads-lost...

7. https://community.spotify.com/t5/Android/Downloaded-songs-turning-to-not-downloaded-upon-restart-Bro...

8. https://community.spotify.com/t5/iOS-iPhone-iPad/Downloaded-songs-resetting/td-p/1534628

9. https://community.spotify.com/t5/Android/Music-library-redownloads-every-time-after-restart/td-p/485...

10. https://community.spotify.com/t5/Desktop-Windows/Offline-Song-Storage-keeps-resetting-to-default/td-...

11. https://community.spotify.com/t5/Android/SD-offline-downloads-lost-after-reboot-Maybe-due-to-SD-moun...

12. https://community.spotify.com/t5/Ongoing-Issues/Issue-with-storage-option-switching-from-SD-Card-to-...

13. https://community.spotify.com/t5/Android/Offline-storage-on-SD-card-issues/td-p/4682363

14. https://community.spotify.com/t5/Android/Storage-switching-to-internal-storage-after-ever-restart/td...

15. https://community.spotify.com/t5/Android/Storage-switched-back-to-internal-at-every-reboot-I-ve-foun...

16. https://community.spotify.com/t5/Android/Storage-switched-back-to-internal-at-every-reboot-I-ve-foun...

17. https://community.spotify.com/t5/Android/Storage-changed-after-every-Restart/td-p/1395877

18. https://community.spotify.com/t5/Android/Spotify-swithes-to-internal-storage-after-restart-COST-ME-M...

19. https://community.spotify.com/t5/Android/Storage-changed-after-every-Restart/td-p/4862925

20. https://community.spotify.com/t5/Android/Spotify-switches-from-SD-storage-to-internal-storage-on-har...

21. https://community.spotify.com/t5/Android/Default-Storage-location-switches-to-Internal-after-every-p...

 

Thanks,

Angry and dissapointed Spotify user.

7 Replies

lucasknie
Regular

Hey, I've had that problem for ages and found a solution that works on my device. I downloaded an app that prevents apps from starting during startup and it fixed it! You may have tried this already, but just in case here's the app I used:

 

https://play.google.com/store/apps/details?id=com.advancedprocessmanager

 

And I'm hugely disappointed and in disbelief with Spotify too. It's a paid service for god's sake.

Atexor
Music Fan
Hello, thanks for sharing that app. I tried it but did not work for me. I forgot to reply you, sorry.

Hovewer I found (to my mind) better workaround hovewer it still needs root access, but it works every time.

I made a Spotify app backup via app Titanium Backup (it doesn't make backups of songs, so it isn't take a lot of memory). After every reboot I open Titanium Backup and restore backup before launching Spotify. My songs all the time remains.

When Spotify download new songs (not all are available) or when I update Spotify app, I delete backup and make new one.

One time I completely wiped (formatted) my phone and restored Spotify backup on fresh, new system. Songs remained 🙂

Shame on Spotify for that bug, but I'm happy that I found easy (root) solution.

Hyde99X
Casual Listener

I am one of the many victims of this bug. It's a shame because other than this I really like Spotify and it's introduced me to many good songs, but if I can't successfully download music for offline on my SD card, then there's no real point. I've collectively spent over 6 hours troubleshooting with Spotify agents on their chat and have come to no solution. I've followed every single "fix" on the web for this, but Spotify blames me by saying my "cache is corrupted on their end" every single time no matter what I do.

 

This is beyond unacceptable and I'm VERY tempted to go to YT or Prime Music, despite not liking them.

Mihail
Moderator
Moderator

Hey everyone,

 

Thanks for searching for the answer you need here.

 

We are aware that some users do experience this issue and that there are quite a lot of reasons for why this can happen. However, after a thorough investigation based on the info we have gathered here in the Community as well as our other support channels, the relevant team was not able to confirm that this is an issue which is caused by Spotify, but rather based on how different devices manage their cached data files.

 

Still, we respect the fact that multiple users are affected by this issue, so we'd like to provide some steps which we hope might help. Please give them a go, if you haven't already:

  • Check out the steps on our support page here

  • Try disabling WiFi assist

  • Check for any settings that could affect the Spotify background data

  • Change the quality of the downloads in the Spotify app

  • In case you have your downloads stored on an SD-card, we’d also recommend you try the solution suggested in this thread.

 Hope this info is useful. The Community is here for you if you have any other questions.

MihailModerator
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

Hyde99X
Casual Listener

Just confirmed that none of these steps work. I have talked with support several times for multiple hours collectively and every single suggestion they gave didn't work. Last night yet another agent told me I had "corrupted devices on my account" and assured me him "removing them" would end this issue. As expected, it did not. Just like I told him it wouldn't. After a reboot this morning I'm notified once again Spotify is trying to force my offline downloads onto my internal storage.

 

Spotify is the ONLY music platform that does this and has this issue. Rather than blaming the several users devices who are having this issue (as our devices work flawlessly with other apps), how about you accept responsibility for your buggy app and actually fix it? If even YouTube Music (as bad as it is) can manage to successfully avoid this issue with offline downloads, then Spotify has no excuse.

 

Fix this or we WILL leave and we WON'T come back.

Atexor
Music Fan

Hello Mihail,
Also I can confirm that none of these steps helped.

Disabling WiFi Assist - to be honest it's option for iPhone not Android. For Android there is a bit similar option in Developers options called - "mobile data always active but it isn't causing that.

None of the 3rd apps affects spotify. Changing quality of songs didn't helped too. I checked it one year ago when I downloaded them be mistake in "normal quality" instead in "highest quality". I doubt that it can be even a reason for it.

And about trying a solution in thread link you provided:

 

Make sure, if you have a PIN or password set, to Android ask BEFORE the system boot.

Check my main post - I given link to that thread before you, it's nr 16.
I can't change order when Android asks me for PIN. Never meet with such option, that's why I tried to remove PIN-code or pattern to unlock phone what I also wrote on main post.

 

Currently I am using Android 11 and problem still remains. My workaround is using Titanium Backup (requires root) to make a Spotify backup and when the battery goes down or I need to restart phone, before I launch Spotify I restore it's data via it.

But... it's not solution. Spotify should not launch on phone boot or not check sd-card because it's faster than Android boot.

Could you forward that thread to Spotify devs?

XyriusZ
Newbie

2021 and issue is still there. I tired of fear that my phone will restart accidentally, or stay without battery. Becasue gues what, it will remove all songs from sd card, and will start downloading all 40 Gb to internal memory!!! Generic answers are not helping, tried all and everytime is the same. Very tired of this, very tired of spotify doing nothing!

 

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