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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6951 Views

0 replies

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Spotify STOP DOWNLOADING CACHE ON MY DEVICE!!

I want Spotify to download and store songs in cache when not required !! Add an option in settings to stop using cache downloading claiming to be an offline backup for no reason whatsoever This user had the same problem that doesn't seem to be fixed ...

Casual Listener

I want Spotify to download and store songs in cache when not required !!  Add an option in settings to stop using cache downloading claiming to be an offline backup for no reason whatsoever&nbsp...

364 Views

0 replies

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Superuser Contribution Skip button

PlanFree/PremiumCountryUSADeviceOnePlus Nord N300 When my screen is locked, when I press the skip 30 back button, it just skips forward and its been like since I started using Spotify on my this phone

Newbie

Plan Free/Premium Country USA Device OnePlus Nord N300   When my screen is locked, when I press the skip 30 back button, it just skips forward and its been like since I started using Spot...

OscarDC

Moderator

350 Views

1 replies

0 likes

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Lokale Dateien mit Freundinnen teilen?

Können meine Freunde über meine Lokalen Dateien auf meine Songs zugreifen oder sie in einer anderen Playlist hören? Wenn ja, bitte erklärt mir wie es geht denn es hat nicht funktioniert

Visitor

Können meine Freunde über meine Lokalen Dateien auf meine Songs zugreifen oder sie in einer anderen Playlist hören? Wenn ja, bitte erklärt mir wie es geht denn es hat nicht funktioniert

AdamDamon

Community Legend

300 Views

1 replies

0 likes

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Superuser Contribution When you add a song to the queue it doesn't play from scratch

PlanPremiumCountry DeviceSamsung Galaxy A52Operating SystemAndroid 14 My Question or IssueWhen I stop a song and add it to the queue (to repeat it one more time and no more), it plays in the time I added it. For example, I'm playing a song till the m...

Visitor

Plan Premium Country   Device Samsung Galaxy A52 Operating System Android 14   My Question or Issue When I stop a song and add it to the queue (to repeat it one more time and no m...

Susan_GP

Moderator

234 Views

1 replies

0 likes

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I found a error in mobile application...I reach you out but got no replys

When I open app it said email, google, etc sign in options but when I click the email option I just put a random email that exists but not in your list so when I use that email, create a password and bang I got new fresh account from unknown email. I...

Casual Listener

When I open app it said email, google, etc sign in options but when I click the email option I just put a random email that exists but not in your list so when I use that email, create a password and...

Amay

Spotify Star

264 Views

1 replies

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Superuser Contribution I keep adding a family member and it keeps deleting his account.

I keep adding my son onto my Spotify family account and it shows up for like 5 minutes and then it gets deleted from my plan members. This happens over and over and I have contacted support about it before and they said they fixed it but they didn't....

Casual Listener

I keep adding my son onto my Spotify family account and it shows up for like 5 minutes and then it gets deleted from my plan members. This happens over and over and I have contacted support about it ...

AlejaR

Moderator

356 Views

3 replies

0 likes

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Why are my playlists not loading

Every time I want to select my own playlists, I get a never ending loading screen. The only thing that works is going on to artist profiles and play their music there. I genuinely don't understand why this is happening, however I do have a very old p...

Visitor

Every time I want to select my own playlists, I get a never ending loading screen. The only thing that works is going on to artist profiles and play their music there. I genuinely don't understand wh...

jonasslo

Newbie

405 Views

2 replies

0 likes

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Superuser Contribution Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. ...

6951 Views

0 replies

7 likes

  • 6951 Views
  • 0 replies
  • 7 likes

Superuser Contribution Spotify keeps repeating same single song

I have had an issue for some time now where I will be listening to music either from one artist or a playlist and after a few songs, the same one song then keeps playing on repeat and I cannot skip past it. It just keeps playing the same one song. I ...

Visitor

I have had an issue for some time now where I will be listening to music either from one artist or a playlist and after a few songs, the same one song then keeps playing on repeat and I cannot skip p...

Ivelina

Moderator

469 Views

1 replies

0 likes

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  • 1 replies
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Jam not working

Jam feature is not working even after taking the premium subscription

Visitor

Jam feature is not working even after taking the premium subscription

osornios

Spotify Star

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

Perdi mi celular

No puedo acceder a mi cuenta premium

Visitor

No puedo acceder a mi cuenta premium

Bittencourt

Spotify Star

388 Views

1 replies

0 likes

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My spotify won't play the Smiths

every time I try to play the Smiths I click on any song by them and just nothing happens, the song doesn't play, the track doesn't even appears at the bottom of the screen. I tried with multiple son only by the Smiths and this happens with every sing...

Visitor

every time I try to play the Smiths I click on any song by them and just nothing happens, the song doesn't play, the track doesn't even appears at the bottom of the screen. I tried with multiple son ...

Bittencourt

Spotify Star

369 Views

1 replies

0 likes

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Podcasts not listing episodes

Podcasts on the android app are not showing the list of episodes. Can try to open any podcast and it says "no episodes available". Just for reference, only one spotify account and only used to listen to the podcasts that are now unavailable.

Visitor

Podcasts on the android app are not showing the list of episodes. Can try to open any podcast and it says "no episodes available". Just for reference, only one spotify account and only used to listen...

CryticalAce

Spotify Star

368 Views

1 replies

0 likes

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Superuser Contribution Spotify keeps pausing when using Facebook messenger

PlanPremiumCountryUSDeviceSamsung S23, A21Operating SystemAndroid 14, OneUI 6.1 My Question or IssueWhenever using FB messenger, spotify keeps pausing playback. It can be unpaused, but it keeps pausing - opening messenger, opening keyboard, etc. Full...

Regular

  Plan Premium Country US Device Samsung S23, A21 Operating System Android 14, OneUI 6.1   My Question or Issue Whenever using FB messenger, spotify keeps pausing playback. ...

Ivelina

Moderator

690 Views

1 replies

0 likes

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Superuser Contribution my Spotify app on Android has a very low sound but plays well via Spotify site on Chrome app

Since yesterday, the sound on my Spotify app on my Android plays the sound very low, so i tried via Chrome app and the sound is incredible. tried every definition on the Spotify app, every definition on my Android, searched a lot on Google and YouTub...

Newbie

Since yesterday, the sound on my Spotify app on my Android plays the sound very low, so i tried via Chrome app and the sound is incredible. tried every definition on the Spotify app, every definition...

gollo301

Visitor

469 Views

2 replies

0 likes

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Superuser Contribution Re: Audio stuck in mono

having the same problem here. TCL 20SE.

Casual Listener

having the same problem here. TCL 20SE.

sandrob

Casual Listener

588 Views

4 replies

0 likes

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Superuser Contribution Player overlay issue

PlanPremiumCountryPhilippines DeviceS22 Ultra Operating SystemONE UI 7 (Android 15) My Question or IssueThere was an issue if I tapped to overlay line and lyrics, I hear tapped glitching issue. I need to fix something if still and blink tap glitches.

Music Fan

Plan Premium Country Philippines  Device S22 Ultra  Operating System ONE UI 7 (Android 15)   My Question or Issue There was an issue if I tapped to overlay line and lyrics, I...

Joan

Moderator

367 Views

1 replies

0 likes

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Can't log into Spotify on my new device

PlanPremium DeviceXiaomi 12S ultra When ever I try to log into my Spotify app on my new phone a message saying something went wrong pops up I have tried everything, including clearing cache, trying older versions, changing region and restarting my de...

Newbie

  Plan Premium     Device Xiaomi 12S ultra    When ever I try to log into my Spotify app on my new phone a message saying something went wrong pops up   I have...

ribezaz

Spotify Star

326 Views

1 replies

1 likes

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Superuser Contribution Spotify only plays on 1 channel in my car

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Eni

Moderator

239 Views

1 replies

0 likes

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Superuser Contribution Can't open any playlist from mobile app

When I open any playlist, it just tells me "Something went wrong, have another go?" PlanPremium FamilyCountryJapanDeviceSamsung Galaxy s24 ultraOperating SystemAndroid 15, oneui 7 My Question or Issue

Casual Listener

When I open any playlist, it just tells me "Something went wrong, have another go?"   Plan Premium Family Country Japan Device Samsung Galaxy s24 ultra Operating System Android 15, oneu...

Novy

Moderator

366 Views

3 replies

0 likes

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