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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35979 Views
  • 64 replies
  • 25 likes
  • 35979 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Stop auto play when connected to Bluetooth

Come on Spotify. How long do we need to wait for this simple fix? It is unbelievably annoying to have Spotify autostart in my car. 'oh, we can't control that that's an Android issue blah blah blah blah blah...' oh yeah it is an Android issue but ther...

  • Music Fan
  • Come on Spotify. How long do we need to wait for this simple fix? It is unbelievably annoying to have Spotify autostart in my car. 'oh, we can't control that that's an Android issue blah blah blah bl...
  • MishKlement
  • Newbie
  • 4189 Views
  • 11 replies
  • 20 likes
  • 4189 Views
  • 11 replies
  • 20 likes

Superuser Contribution Lyrics are not time-synced

This song Best I'll Never Have VF by Brandon Mig does not have the time-synced lyrics. Please fix this!

Screenshot_20240411-181037_Spotify.jpg
  • Roadie
  • This song Best I'll Never Have VF by Brandon Mig does not have the time-synced lyrics. Please fix this!  
  • EthanChai1
  • Roadie
  • 533 Views
  • 3 replies
  • 0 likes
  • 533 Views
  • 3 replies
  • 0 likes

Superuser Contribution Status bar and navigation bar is not hiding

PlanFreeDeviceRealme GT2 ProOperating SystemAndroid 14 My Question or Issue I just upgraded my phone from Redmi note 11 to a Flagship phone from Realme. When İ was on Redmi the app was running perfectly fine with no black bars or something. But with ...

  • Casual Listener
  • Plan Free Device Realme GT2 Pro Operating System Android 14    My Question or Issue  I just upgraded my phone from Redmi note 11 to a Flagship phone from Realme. When İ was on ...
  • Taoseño
  • Visitor
  • 309 Views
  • 4 replies
  • 1 likes
  • 309 Views
  • 4 replies
  • 1 likes

Superuser Contribution Volume decreases when gaming

PlanPremiumCountryGermanyDeviceXiaomi Redmi Note 10 ProOperating SystemAndroid 12 My Question or Issue Hello,I have the problem that when I open a game and have it in the foreground, the volume of the music being played is reduced and, if I hear it c...

  • Gig Goer
  • Plan Premium Country Germany Device Xiaomi Redmi Note 10 Pro Operating System Android 12   My Question or Issue   Hello, I have the problem that when I open a game and have it...
  • Joan
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Voice search not showing up in app

PlanPremiumCountryUSADeviceGalaxy S21Operating System My Question or IssueI no longer have access to the voice search feature in my app (when in car mode or not). I used to have a little microphone icon pop up when I searched for music, but I don't s...

  • Visitor
  • Plan Premium Country USA Device Galaxy S21 Operating System   My Question or Issue I no longer have access to the voice search feature in my app (when in car mode or not). I used to hav...
  • Mazz9543
  • Visitor
  • 1513 Views
  • 9 replies
  • 0 likes
  • 1513 Views
  • 9 replies
  • 0 likes

Superuser Contribution Can't like/unlike songs or pin/unpin playlists

PlanPremium family planCountryUSADeviceLG L455DLOperating SystemAndroid 9 My Question or IssueI can't like or unlike any songs. I also can't pin or unpin playlists.I have tried doing a clean uninstall, resetting my phone, logging out of all devices, ...

  • Regular
  • Plan Premium family plan Country USA Device LG L455DL Operating System Android 9   My Question or Issue I can't like or unlike any songs. I also can't pin or unpin playlists. I have t...
  • Levapro
  • Visitor
  • 2395 Views
  • 13 replies
  • 0 likes
  • 2395 Views
  • 13 replies
  • 0 likes

Superuser Contribution Spotify is not connecting to Google Clock

PlanPremiumCountryNetherlands DevicePixel 6 ProOperating SystemAndroid 14My Question or IssueI want to connect my Spotify to my Google Clock but it keeps loading in endless circles and does not connect.I have already Reinstalled Spotify and the clock...

  • Newbie
  • Plan Premium Country Netherlands  Device Pixel 6 Pro Operating System Android 14 My Question or Issue I want to connect my Spotify to my Google Clock but it keeps loading in endless cir...
  • Elena
  • Moderator
  • 148 Views
  • 2 replies
  • 0 likes
  • 148 Views
  • 2 replies
  • 0 likes

Superuser Contribution Missing cog

I could not figure out why on earth my Spotify was playing the SAME songs over and over... Come to find out I am stuck in "offline mode" and I do not have the setting icon in the top right conner or any icon for that matter. I am in dark mode. I am o...

  • Visitor
  • I could not figure out why on earth my Spotify was playing the SAME songs over and over... Come to find out I am stuck in "offline mode" and I do not have the setting icon in the top right conner or ...
  • Elena
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution No baja carpetas que tengo almacenadas en memoria teléfono

Tengo todo bajado y no consigo reproducir. Tengo offline activado. Y se vive actualizando y gastando datos innecesarios. En conclusión: no puedo escuchar las carpetas

  • Visitor
  • Tengo todo bajado y no consigo reproducir. Tengo offline activado. Y se vive actualizando y gastando datos innecesarios. En conclusión: no puedo escuchar las carpetas
  • Eni
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing Fast forward and rewind buttons on Premium on Android, lockscreen

The buttons for fast forward and rewind are no longer available on the notification bar and lockscreen for when listening to podcasts. I have to go into the app to skip the ads.

  • Casual Listener
  • The buttons for fast forward and rewind are no longer available on the notification bar and lockscreen for when listening to podcasts. I have to go into the app to skip the ads.
  • Eni
  • Moderator
  • 238 Views
  • 3 replies
  • 0 likes
  • 238 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Stuttering audio when the screen is off: Samsung phone, Android 12

Multiple posts exist about this, but none of them have worked for me, so I'm hoping this specific thread, for my specific software, will help. Audio plays normally in the app when my screen is on. It starts to stutter when I turn the screen off. It h...

  • Casual Listener
  • Multiple posts exist about this, but none of them have worked for me, so I'm hoping this specific thread, for my specific software, will help.   Audio plays normally in the app when my screen ...
  • Sir-Erwin
  • Visitor
  • 5729 Views
  • 7 replies
  • 0 likes
  • 5729 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution music will not play through wired headphones on samsung phone

i have uninstalled app and re-installed.The headphones work --- can hear clicks when choosing playlist, etc.Will play music without headphones plugged into phone.Was working fine for years, and then just stopped.

  • Casual Listener
  • i have uninstalled app and re-installed. The headphones work --- can hear clicks when choosing playlist, etc. Will play music without headphones plugged into phone. Was working fine for years, and...
  • sheilaris
  • Casual Listener
  • 182 Views
  • 4 replies
  • 0 likes
  • 182 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playlist order alphabetical

PlanPremiumCountryCZDevicePixel 8aOperating SystemAndriod 15 beta My Question or IssueI would like to order my playlists alphabetical. I use mobile app.But as I choose possibility order alphabetical and I go back or close and open app again, the orde...

  • Regular
  • Plan Premium Country CZ Device Pixel 8a Operating System Andriod 15 beta   My Question or Issue I would like to order my playlists alphabetical. I use mobile app. But as I choose poss...
  • AkimDogCZ
  • Regular
  • 1020 Views
  • 11 replies
  • 0 likes
  • @SpotifyCares
  • 1020 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution Something went wrong error message

My Question or IssueSpotify works smoothly on my PC and the web page on the web. Unfortunately the app won't open on my phone, I'll click the app and it just backs out giving me a message saying "Something went wrong, Spotify closed because this app ...

  • Newbie
  • My Question or Issue Spotify works smoothly on my PC and the web page on the web. Unfortunately the app won't open on my phone, I'll click the app and it just backs out giving me a message saying "S...
  • OscarDC
  • Moderator
  • 999 Views
  • 5 replies
  • 1 likes
  • "Bug"
    andriod
    App doesn’t work
  • 999 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution I can't download my playlist but I can download podcasts

Hello, I got Spotify premium on my phone last month and I can't really download anything expect for podcasts, can someone please help me with this issue? Thank you

  • Casual Listener
  • Hello, I got Spotify premium on my phone last month and I can't really download anything expect for podcasts, can someone please help me with this issue?   Thank you
  • Ivelina
  • Moderator
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes

Superuser Contribution Google assistant plays alternative versions of songs such as remixes

When I try and play songs on Android using Google Assistant i get non studio versions. For example, if I ask for Diamonds by Rhianna I instead get a incredibly explicit song with Kayne West rapping for about a minute (it's a remix) instead of the exp...

  • Casual Listener
  • When I try and play songs on Android using Google Assistant i get non studio versions. For example, if I ask for Diamonds by Rhianna I instead get a incredibly explicit song with Kayne West rapping f...
  • goog64
  • Casual Listener
  • 560 Views
  • 9 replies
  • 0 likes
  • 560 Views
  • 9 replies
  • 0 likes

Superuser Contribution Share to Instagram Story Option Just Gone

PlanPremiumCountryIndonesiaDeviceXiaomi Redmi Note 5Operating SystemAndroid 8.1.0 My Question or Issue I just updated my spotify app and got the 'share to instagram story' option. I tried and it works. But when I tried for the second time (the next d...

  • Casual Listener
  • Plan Premium Country Indonesia Device Xiaomi Redmi Note 5 Operating System Android 8.1.0   My Question or Issue  I just updated my spotify app and got the 'share to instagram stor...
  • junestraka
  • Casual Listener
  • 8272 Views
  • 24 replies
  • 1 likes
  • 8272 Views
  • 24 replies
  • 1 likes

Superuser Contribution Repeat one disables itself 2022

PlanPremiumCountryUKDeviceHuawei Mate 20proOperating SystemWindows 10 My Question or IssueSeems like there are a few running threads on this forum reporting issues of the repeat one button disabling itself after skipping over to the next track or sta...

  • Casual Listener
  • Plan Premium Country UK Device Huawei Mate 20pro Operating System Windows 10   My Question or Issue Seems like there are a few running threads on this forum reporting issues of the rep...
  • Makima_
  • Visitor
  • 5021 Views
  • 5 replies
  • 4 likes
  • 5021 Views
  • 5 replies
  • 4 likes