Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Plan -PremiumCountry- India Device-Moto g85Operating System- android 14 My Question or Issue- earlier I used to get to see animation on notification bar when a song used to play but now it's not working at all i really liked the feature and I want th...
Plan -Premium Country- India Device-Moto g85 Operating System- android 14 My Question or Issue- earlier I used to get to see animation on notification bar when a song used to play...
Moderator
256 Views
1 replies
0 likes
PlanPremiumCountryVietnamDeviceSamsung galaxy a52sOperating SystemAndroid 14 My Question or Issue
Plan Premium Country Vietnam Device Samsung galaxy a52s Operating System Android 14 My Question or Issue
Regular
691 Views
7 replies
0 likes
No me deja reproducir ninguna lista de reproducción ni en mi biblioteca ni en busqueda
No me deja reproducir ninguna lista de reproducción ni en mi biblioteca ni en busqueda
Spotify Star
193 Views
1 replies
0 likes
This is an existing issue, but marked as "fixed". I can't comment there, because it's supposedly fixed, but it's not. I have a google pixel 7 with Android 15. Spotify version 9.0.36.697 Whenever i move a song in the queue it gets duplicated to the ne...
This is an existing issue, but marked as "fixed". I can't comment there, because it's supposedly fixed, but it's not. I have a google pixel 7 with Android 15. Spotify version 9.0.36.697 &nb...
Moderator
214 Views
1 replies
0 likes
Hi team, Just wanted to report a small but annoying issue I noticed with the Spotify app on Android (version 9.0.36.697). When using the app in landscape mode, the “+” (Add to Playlist) button doesn't appear on the Now Playing screen. However, once I...
Hi team, Just wanted to report a small but annoying issue I noticed with the Spotify app on Android (version 9.0.36.697). When using the app in landscape mode, the “+” (Add to Playl...
Casual Listener
442 Views
5 replies
0 likes
PlanPremiumCountryNepalDevicePoco F3 Operating SystemA15 running crdroid 11.1 My Question or IssueMy Spotify keep crashing after few days of using it and after crashing its name changes to Event or com.spotify. Clearing cache or clear data wont fix i...
Plan Premium Country Nepal Device Poco F3 Operating System A15 running crdroid 11.1 My Question or Issue My Spotify keep crashing after few days of using it and after c...
Moderator
225 Views
1 replies
0 likes
PlanPremiumCountryUS DevicePixel 9 ProOperating SystemAndroid 15 My Question or IssueThe Spotify app keeps restarting the current song randomly after 2 to 50 seconds. I have tried restarting my phone and reinstalling the app. Not tied to any bluetoot...
Plan Premium Country US Device Pixel 9 Pro Operating System Android 15 My Question or Issue The Spotify app keeps restarting the current song randomly after 2 to 50 seconds. ...
Casual Listener
347 Views
2 replies
1 likes
PlanPremium DeviceSamsung Galaxy S23Operating SystemAndroid version 14Version 9.0.36.697My Question or IssueMy Spotify app has been so frustrating lately that I consider canceling my subscription. While normally listening to a playlist, app would fre...
Plan Premium Device Samsung Galaxy S23 Operating System Android version 14 Version 9.0.36.697 My Question or Issue My Spotify app has been so frustrating lately that I consider cancel...
Moderator
950 Views
2 replies
0 likes
Closes when lock screen
Closes when lock screen
Spotify Star
641 Views
1 replies
0 likes
PlanPremium (Family Account Member)Country EnglandDeviceSamsung Galaxy s23 Ultra Operating SystemAndroid Version 14One UI 6.1 My Question or IssueAt first it took ages for me to get access to music videos: I am always quite late to receiving content ...
Plan Premium (Family Account Member) Country England Device Samsung Galaxy s23 Ultra Operating System Android Version 14 One UI 6.1 My Question or Issue At first it took...
Newbie
1013 Views
4 replies
0 likes
my spotify playlist shows 325 songs and 8 episodes but there are no episodes when i checked inside.
my spotify playlist shows 325 songs and 8 episodes but there are no episodes when i checked inside.
Spotify Star
217 Views
1 replies
0 likes
PlanPaidCountryUSADeviceChevy Equinox EV LT 2025Operating SystemSome sort of Android My Question or IssueOn every Spotify client (iOS, CarPlay, MacOS, Windows) album name in the Now Playing screen is a hyperlink, which leads to the list of the songs ...
Plan Paid Country USA Device Chevy Equinox EV LT 2025 Operating System Some sort of Android My Question or Issue On every Spotify client (iOS, CarPlay, MacOS, Windows) album name in ...
Casual Listener
971 Views
7 replies
0 likes
Whenever I set my alarm to a Spotify playlist/album, it only plays the second song on that playlist/album and with singles it doesn't work because there isn't a second song after that, please fix it.
Whenever I set my alarm to a Spotify playlist/album, it only plays the second song on that playlist/album and with singles it doesn't work because there isn't a second song after that, please fix it.
Moderator
273 Views
1 replies
0 likes
When playing a song, if you have a rectangular screen device such as S24 Ultra or similar ones to that, the corners are rounded off. Which isn't the case with devices like that. It looks really bad that way. Please fix it. PlanPremium DeviceSamsung G...
When playing a song, if you have a rectangular screen device such as S24 Ultra or similar ones to that, the corners are rounded off. Which isn't the case with devices like that. It looks really bad t...
Moderator
261 Views
1 replies
0 likes
Latest version of Spotify premium auto-enables the Dolby atmos equalizer on android 12+ when playback starts. If I turn dolby off from the phone's audio settings, spotify enables it again on the next song it plays. dolby just creates distortions and ...
Latest version of Spotify premium auto-enables the Dolby atmos equalizer on android 12+ when playback starts. If I turn dolby off from the phone's audio settings, spotify enables it again on the next...
Moderator
5638 Views
24 replies
7 likes
PremiumGalaxy F21 FEAndroidUntil a few months ago, only these were displayed in my library under Podcasts / Downloaded. Then suddenly, allways all are shown, not only the downloaded ones. All attempts to fix this (like a clean reinstall) failed. Does...
Premium Galaxy F21 FE Android Until a few months ago, only these were displayed in my library under Podcasts / Downloaded. Then suddenly, allways all are shown, not only the downloaded ones. A...
Moderator
356 Views
1 replies
0 likes
When you share your song on instagram, it gives you 3 options where 2 of them are plain colors and 1 has a faded effect but I don't see it. I even updated Spotify and instagram and nothing has changed. Please help
When you share your song on instagram, it gives you 3 options where 2 of them are plain colors and 1 has a faded effect but I don't see it. I even updated Spotify and instagram and nothing has change...
Moderator
491 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
182 Views
1 replies
0 likes
PlanPremiumCountryMalaysia DeviceOppo Reno 8T 5GOperating SystemAndroid 14 My Question or IssueHow do I select songs in my recent plays and directly put it on a playlist without adding a song at a time?
Plan Premium Country Malaysia Device Oppo Reno 8T 5G Operating System Android 14 My Question or Issue How do I select songs in my recent plays and directly put it on a playlist...
Newbie
1700 Views
2 replies
1 likes
PlanPremiumCountryCurrently in Japan in the US militaryDeviceSamsung Galaxy S24 UltraOperating SystemUI Version 7.0 Android Version 15My Question or IssueWhenever I go into the app it is a grey screen anything that has a photo it is grey and I have t...
Plan Premium Country Currently in Japan in the US military Device Samsung Galaxy S24 Ultra Operating System UI Version 7.0 Android Version 15 My Question or Issue Whenever I go into t...
Spotify Star
913 Views
1 replies
2 likes
