Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 60352 Views
  • 68 replies
  • 26 likes
  • 60352 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28357 Views
  • 5 replies
  • 0 likes
  • 28357 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution how do i stop playing siggested songs

i LOVE music in the car. but for some reason i rarely get songs from my playlist and its really annoying. i have turned autoplay off but atill doesnt stop. i have also heard clearing your queue works but i CANT FIND THE DANG BUTTON! i have a galaxy a...

  • Casual Listener
  • i LOVE music in the car. but for some reason i rarely get songs from my playlist and its really annoying. i have turned autoplay off but atill doesnt stop. i have also heard clearing your queue works...
  • laufeylover8090
  • Casual Listener
  • 140 Views
  • 2 replies
  • 0 likes
  • 140 Views
  • 2 replies
  • 0 likes

Solved!! Permanent shuffle since last update.

PlanPremiumCountryUSADeviceGalaxy Tab S7, SM-T870Operating SystemAndroid One UI 5.1 February 2023 Patch My Question or IssueI just performed an update to Spotify this morning to version 8.8.20.54. Now, every playlist is on shuffle. Using the shuffle ...

  • Gig Goer
  •   Plan Premium Country USA Device Galaxy Tab S7, SM-T870 Operating System Android One UI 5.1 February 2023 Patch   My Question or Issue I just performed an update to Spotify this...
  • jshaf963
  • Newbie
  • 10571 Views
  • 7 replies
  • 1 likes
  • 10571 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Gapless/Seamless Playback doesn't work

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S20FEOperating SystemAndroid 11 My Question or IssueThe gapless playback function doesn't work on Android. On desktop, you can set the crossfade to 0 seconds, so that way you dont have an awkward ...

  • Regular
  •   Plan Premium Country The Netherlands Device Samsung Galaxy S20FE Operating System Android 11   My Question or Issue The gapless playback function doesn't work on Android. On de...
  • IGN1TED
  • Casual Listener
  • 22794 Views
  • 34 replies
  • 1 likes
  • 22794 Views
  • 34 replies
  • 1 likes

Solved!!Superuser Contribution Cant see joe rogan video on tv (works in desktop and mobile)

PlanPremiumCountrySwedenDeviceSony a80jOperating SystemAndroid tv v.10My Question or IssueI can watch the video of the joe rogan podcast on my desktop or mobile phone, but if i try to play the same video in the spotify app on my tv I only get the aud...

  • Casual Listener
  • Plan Premium Country Sweden Device Sony a80j Operating System Android tv v.10 My Question or Issue I can watch the video of the joe rogan podcast on my desktop or mobile phone, but if i try ...
  • Murkymurk
  • Visitor
  • 7241 Views
  • 7 replies
  • 1 likes
  • 7241 Views
  • 7 replies
  • 1 likes

Superuser Contribution Very slow response from app

The app keeps being very slow bith offline and online. Takes minutes for a clicked song to play, takes long to search even in my own liked songs and sometimes just never works

  • Visitor
  • The app keeps being very slow bith offline and online. Takes minutes for a clicked song to play, takes long to search even in my own liked songs and sometimes just never works
  • Not applicable
  • 4724 Views
  • 6 replies
  • 1 likes
  • 4724 Views
  • 6 replies
  • 1 likes

Superuser Contribution Spotify Needs To Fix The Playlist Description Field

PlanPremiumCountryU.S.DeviceGoogle Pixel 3a XLOperating SystemAndroid Version 11 My IssueThe description of my playlists keeps messing up, after so long. It keeps replacing parts of it with nonsense. Below is an example. Two new songs, &q...

  • Roadie
  • Plan Premium Country U.S. Device Google Pixel 3a XL Operating System Android Version 11   My Issue The description of my playlists keeps messing up, after so long. It keeps replacing p...
  • Gotham_Vigilanty
  • Visitor
  • 3675 Views
  • 15 replies
  • 0 likes
  • 3675 Views
  • 15 replies
  • 0 likes

Superuser Contribution Audio constantly cuts out.

PlanPremiumCountry DeviceTCL 20 proOperating SystemWhat ever the current android version is My Question or IssueI've been using your app for 2 years with no issues until this weekend. The audio cuts out at random intervals but it shows on screen that...

  • Casual Listener
  • Plan Premium Country   Device TCL 20 pro Operating System What ever the current android version is   My Question or Issue I've been using your app for 2 years with no issues until...
  • scozza15
  • Music Fan
  • 27526 Views
  • 41 replies
  • 7 likes
  • 27526 Views
  • 41 replies
  • 7 likes

Solved!! Can't download Spotify to Android

Hi, I have Spotify Premium, use it fine on laptop & PC. I have a new (to me) Samsung GT-S5830. I can log onto my Spotify account on the Android. When I try to download the Spotify app via Google Play I get the error message "you don't have any device...

  • Regular
  • Hi,   I have Spotify Premium, use it fine on laptop & PC. I have a new (to me) Samsung GT-S5830. I can log onto my Spotify account on the Android.   When I try to download the S...
  • prupil
  • Newbie
  • 46589 Views
  • 5 replies
  • 1 likes
  • 46589 Views
  • 5 replies
  • 1 likes

Superuser Contribution New Spotify update messing up scrobbling.

PlanPremiumDeviceS20 FE (Problem is persistent across all Android devices)Operating SystemAndroid 13 My Question or IssueStarting with the May 15, 2023, Spotify update on Android, Spotify changed how artists were displayed on the notification widget....

Screenshot_20230517_194623_Pano Scrobbler.png Screenshot_20230517_194557_Spotify.png Screenshot_20230517_194634_Pano Scrobbler.png
  • Casual Listener
  • Plan Premium Device S20 FE (Problem is persistent across all Android devices) Operating System Android 13   My Question or Issue Starting with the May 15, 2023, Spotify update on Android...
  • Knowledgefromce
  • Casual Listener
  • 1558 Views
  • 5 replies
  • 1 likes
  • 1558 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution How do I get podcasts to play in the same order as the sorting?

My podcast is sorted Newest to Oldest and I would like them to also *play* in that order too. However, when the newest one finishes, instead of moving down the list it jumps to a recommended podcast.

  • Casual Listener
  • My podcast is sorted Newest to Oldest and I would like them to also *play* in that order too. However, when the newest one finishes, instead of moving down the list it jumps to a recommended podcast.
  • Slothonymous
  • Visitor
  • 7167 Views
  • 13 replies
  • 1 likes
  • 7167 Views
  • 13 replies
  • 1 likes

Superuser Contribution Can't select songs

I am a Premium member using an Android phone. I used to be able to select any song from any artist or playlist. That is now no longer an option. Literally one day it was working and the next it was not. I have logged out and back in, made sure the ap...

  • Newbie
  • I am a Premium member using an Android phone. I used to be able to select any song from any artist or playlist. That is now no longer an option. Literally one day it was working and the next it was n...
  • Yordan
  • Moderator
  • 6405 Views
  • 12 replies
  • 0 likes
  • 6405 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution Songs don't download, white exclamation mark

PlanPremiumCountryAustraliaDeviceSony Walkman NW-A100 SeriesOperating SystemAndroid My Question or IssueI've attempted to download songs to listen to offline but they continue to fail and show up with white exclamation marks but are still continuing ...

  • Regular
  • Plan Premium Country Australia Device Sony Walkman NW-A100 Series Operating System Android   My Question or Issue I've attempted to download songs to listen to offline but they continu...
  • Dessi
  • Moderator
  • 27209 Views
  • 20 replies
  • 0 likes
  • 27209 Views
  • 20 replies
  • 0 likes

Superuser Contribution [Android] Songs won't play on my mobile device

Hi, I know this is an old thread but I too am having this issue. I have a Samsung S22 ultra. It was working great until I had to factory reset my phone to send it in to fix the screen . I have reset my phone, force stopped and reopened the app, un-in...

  • Newbie
  • Hi, I know this is an old thread but I too am having this issue. I have a Samsung S22 ultra. It was working great until I had to factory reset my phone to send it in to fix the screen . I have reset ...
  • Not applicable
  • 5068 Views
  • 9 replies
  • 1 likes
  • 5068 Views
  • 9 replies
  • 1 likes

Superuser Contribution Disable autoplay on Android auto when starting the car

PlanFree/PremiumCountryUKDeviceOnePlus 10TOperating SystemAndroid 14 My Question or IssueI use Spotify with Android auto and I find it great.There's one annoying feature however: when I start the car, Spotify automatically starts to play the music/po...

  • Casual Listener
  • Plan Free/Premium Country UK Device OnePlus 10T Operating System Android 14   My Question or Issue I use Spotify with Android auto and I find it great. There's one annoying feature ho...
  • Dessi
  • Moderator
  • 542 Views
  • 3 replies
  • 0 likes
  • 542 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [Android][Bug] Can't Remove Song from Playlist

PlanPremiumCountryUSDeviceOne Plus 10 ProOperating SystemOxygenOS 13.0Spotify Versionv8.8.64.554 My Question or IssueWhile playing from a playlist, I can no longer remove a song from the playlist. This should be possible both by the Kebab menu (three...

  • Casual Listener
  • Plan Premium Country US Device One Plus 10 Pro Operating System OxygenOS 13.0 Spotify Version v8.8.64.554   My Question or Issue While playing from a playlist, I can no longer remove...
  • Yordan
  • Moderator
  • 1629 Views
  • 6 replies
  • 0 likes
  • Android
    bug
  • 1629 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Spotify not working on a particular wifi network

When I connect to a particular WiFi network, the Spotify App says that there is no internet connection, even tho I am able to browse other apps and websites without any issues.

  • Newbie
  • When I connect to a particular WiFi network, the Spotify App says that there is no internet connection, even tho I am able to browse other apps and websites without any issues.
  • Aron_The_Monarch
  • Visitor
  • 3537 Views
  • 5 replies
  • 0 likes
  • 3537 Views
  • 5 replies
  • 0 likes

The New UI for the Playing Screen Needs Improvement

Device: Sony TVOS: Android TVFebruary 18, 2025 There has been an update to the UI for the play screen on Android TV and it is now a less user-friendly experience than before. It has issues with navigation and readability that were not there in the pr...

  • Casual Listener
  • Device: Sony TV OS: Android TV February 18, 2025   There has been an update to the UI for the play screen on Android TV and it is now a less user-friendly experience than before. It has issu...
  • 184 Views
  • 0 replies
  • 2 likes
  • "Now Playing"
    Interface
    UI
    UX
  • 184 Views
  • 0 replies
  • 2 likes

Why I still can't get Spotify premium indevidual after buying

i just bought premium few minutes ago (now it's 10.35 PM, 2/18/2025, Vietnam) but I did get it. i have tried to log out and sign in a again many times but it's doesn't work

  • Visitor
  • i just bought premium few minutes ago (now it's 10.35 PM, 2/18/2025, Vietnam) but I did get it. i have tried to log out and sign in a again many times but it's doesn't work
  • Bittencourt
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes