Audio stuttering on Desktop and Android with completely different speakers

[Mainiosukkka]

Plan

Premium (using lossless audio)

Country

Finland

Device

Samsung S25, Windows 11 PC

Operating System

OneUI 8.5/Android 16, Windows 11

My Question or Issue

Roughly every 1.5 minutes, my audio stutters for less than half a second. This started happearing sometime yesterday. Only happens on Spotify. Happens with wired headset on PC, Buds3 Pro on mobile and also just my phones own speakers. Very annoying.

[Ivelina]

Hi there @Mainiosukkka,

Thanks for reaching out via the Community!

Since you've mentioned this audio stuttering happens across devices, then the issue could be linked to your account or network connection for example. Let's start by following these steps in case any of them make a difference for you:

• Sign out everywhere via the Account Page then log back in only on your phone or PC to isolate the device. Test the audio for a few minutes.
• Test how the playback is in Offline Mode by playing already downloaded music.
• Clear the cache within the Spotify's settings both on your phone and PC (when corrupted it can cause performance issues).
• Disable both Crossfade and Automix.
• Test with different network connections across the devices if you haven't already (Wi-Fi, mobile data shared via hotspot).

Many thanks and keep us posted on how it goes.

[Mainiosukkka]

Interestingly it was actually just a single song which had the problem. If you care to hear the problem, it is the song "Tie Sydämeeni" by Yö.

[OscarDC]

Hey @Mainiosukkka,

Thank you for keeping in contact and for the info shared. 

We tried to replicate the behavior with the track you mentioned, but the playback was working well. So to make sure it's the same song, would you mind sharing the URI of the affected song?

It would also be great if you could have someone log in with their account on your device, such as a friend or a family member, to see if the stuttering persists. 

We'll be on the lookout.

[Mainiosukkka]

It happens for other users as well: https://open.spotify.com/track/2DQDJu39QHvWP4Cdt5A4n0?si=1MJznicJQJObowIMwGVW0g. Hearable at roughly 3:19-3:21 at least. I would be thankful if you get it fixed/notify the artist of the problem. It is not part of the song.

[OscarDC]

Hey @Mainiosukkka,

Thank you for keeping in contact and for the clarification.

The audio indeed seems to have the stuttering noise you mentioned in the minute 3:19 - 3:21, so we've sent this info to the relevant team to check if it can be corrected. Even if we don't have an estimated time for this to be resolved, we hope it's going to be as soon as possible. Thank you for your report.

If anything else comes up, don't hesitate to ask.