Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
121469 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
244647 Views
156 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
606142 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
503015 Views
581 replies
42 likes
I opened the app this morning and all of my downloaded songs were gone. This is no big deal, it happens every once in a while, but when I went to check my storage, I didn't see the option to download songs to my SD card. It doesn't even show up as an...
I opened the app this morning and all of my downloaded songs were gone. This is no big deal, it happens every once in a while, but when I went to check my storage, I didn't see the option to download...
Casual Listener
2448 Views
7 replies
0 likes
PlanPremiumCountryIrelandDevicePixel 7Operating System(Android 14) My Question or Issuenot rlly too much to add beyond the title. occasionally the queue will start acting up and just pause automatically each time a song ends for no discernible reason...
Plan Premium Country Ireland Device Pixel 7 Operating System (Android 14) My Question or Issue not rlly too much to add beyond the title. occasionally the queue will start acting up ...
Moderator
10843 Views
21 replies
2 likes
Hey folks, We're creating a new thread (here's the old one) to gather reports about the above issue where the progress bar of a song keeps moving but there's no sound coming out. Some users have reported that disabling the following options resolved ...
Hey folks, We're creating a new thread (here's the old one) to gather reports about the above issue where the progress bar of a song keeps moving but there's no sound coming out. &n...
Casual Listener
17152 Views
9 replies
4 likes
PlanPremium DuoCountryArgentinaDeviceMotorola E4+Operating SystemAndroid 7 My Question or IssueAfter the recent update, not only did I lose my entire library of more than 3000 songs, but after going through the (completely unnecesary) hassle of re-li...
Plan Premium Duo Country Argentina Device Motorola E4+ Operating System Android 7 My Question or Issue After the recent update, not only did I lose my entire library of more than 300...
Newbie
516 Views
1 replies
1 likes
Spotify Android v9.1.64.1676 Plan Premium Country USA Device Samsung Galaxy Z Fold 7 Operating System Android 16 Reproduction steps 1. Play a song 2. Tap the button 3. Notice how the "Find playlist" input box is not visibble 4. Swipe the list of play...
Spotify Android v9.1.64.1676 Plan Premium Country USA Device Samsung Galaxy Z Fold 7 Operating System Android 16 Reproduction steps 1. Play a song 2. ...
Moderator
240 Views
2 replies
0 likes
PlanFree, have used premium for yearsCountryNetherlandsDeviceSamsung galaxy S24 / Windows 11 Operating System Android 16 and windows 11 My Question or IssueThe shuffle function doesn't seem to work, it plays my liked songs in the same order everytime...
Plan Free, have used premium for years Country Netherlands Device Samsung galaxy S24 / Windows 11 Operating System Android 16 and windows 11 My Question or Issue ...
Regular
3785 Views
18 replies
0 likes
HelloI'm experiencing a persistent playback issue on my Poco F4 running HyperOS 1.0.8.0.The problem only occurs in Spotify. Whenever I manually press Next to skip to the next track, the new song appears to play normally—the progress bar moves and the...
Hello I'm experiencing a persistent playback issue on my Poco F4 running HyperOS 1.0.8.0. The problem only occurs in Spotify. Whenever I manually press Next to skip to the next track, the new song ...
Moderator
201 Views
1 replies
1 likes
PlanFreeCountryUnited States DeviceSamsung S10+Operating SystemAndroid 9 My Question or IssueWhen I use the power button to turn my screen off, my music will randomly pause after 60 seconds or so. I checked settings and I have it so that Spotify is n...
Plan Free Country United States Device Samsung S10+ Operating System Android 9 My Question or Issue When I use the power button to turn my screen off, my music will randomly ...
Casual Listener
52952 Views
19 replies
17 likes
PlanFreeCountryItalyDeviceFrom OnePlus Nord to Nothing phone 4aOperating SystemAndroid My Question or IssueHey, i've just switched phone and I found basically a old version of spotify. In my old phone with same free account, I was able to see all the...
Plan Free Country Italy Device From OnePlus Nord to Nothing phone 4a Operating System Android My Question or Issue Hey, i've just switched phone and I found basically a old version o...
Casual Listener
111 Views
2 replies
0 likes
PlanPremiumCountry INDIADeviceSamsung GalaxyOperating SystemAndroid 14 one ui 6 My Question or Issue Whenever I click the + button to add a song to my playlist instead of asking me which playlist should the song be added to, Spotify automatically add...
Plan Premium Country INDIA Device Samsung Galaxy Operating System Android 14 one ui 6 My Question or Issue Whenever I click the + button to add a song to my playlist instead o...
Casual Listener
30296 Views
4 replies
1 likes
My downloads will randomly disappear nearly every day and this issue has been happening for almost a year at this point. I've sat here and read dozens of hours worth of articles and support posts, comments, even watched videos and none of the solutio...
My downloads will randomly disappear nearly every day and this issue has been happening for almost a year at this point. I've sat here and read dozens of hours worth of articles and support posts, co...
Visitor
12072 Views
21 replies
1 likes
What I want to accomplish:I want the Spotify app to use only WIFI to download/stream stuff. I want the app to never use mobile data at all. What I have:Premium, Android 12, Fairphone FP4. What measures I've taken:1) I my phone settings -> apps -> Spo...
What I want to accomplish: I want the Spotify app to use only WIFI to download/stream stuff. I want the app to never use mobile data at all. What I have: Premium, Android 12, Fairphone FP4...
Newbie
15048 Views
8 replies
2 likes
PlanPremiumCountryIndiaMy Question or IssueWhile scrolling in the search tab the song titles seem to be disappearing, it doesn't happen with album or artist titles but just song titles. I uninstalled and reinstalled multiple times and its the same is...
Plan Premium Country India My Question or Issue While scrolling in the search tab the song titles seem to be disappearing, it doesn't happen with album or artist titles but just song tit...
Moderator
113 Views
1 replies
0 likes
I have a pretty good Canton sound system in my Skoda Superb. While I'm in park position, and listening to songs via Spotify (Android Auto), the volume (set to 20%) is very loud, very good quality, full bass and so on. If I then start driving, I need ...
I have a pretty good Canton sound system in my Skoda Superb. While I'm in park position, and listening to songs via Spotify (Android Auto), the volume (set to 20%) is very loud, very good quality, fu...
Casual Listener
2052 Views
5 replies
3 likes
Plan: PremiumCountry: GermanyDevice: Xiaomi 15TOperating System: Xiaomi HyperOS 3.0.304.0 / Android 16 My Question or Issue: It's not possible to activate the music crossfade
Plan: Premium Country: Germany Device: Xiaomi 15T Operating System: Xiaomi HyperOS 3.0.304.0 / Android 16 My Question or Issue: It's not possible to activate the ...
Casual Listener
159 Views
2 replies
0 likes
PlanPremiumCountryDenmarkDeviceGoogle Pixel 7Operating SystemAndroid 17 My Question or IssueI'm unable to add a song to the queue. I've tried adding a song through swiping right on a song and also through the context menu on a song. I've tried these ...
Plan Premium Country Denmark Device Google Pixel 7 Operating System Android 17 My Question or Issue I'm unable to add a song to the queue. I've tried adding a song through swiping ri...
Moderator
148 Views
1 replies
0 likes
Hello, i have an issue with spotify app version 9.1.6.1145 on android (samsung galaxy) It was working just fine, suddenly the messages no longer appear (messages could not be loaded, please try again) and it keeps on saying (something went wrong) whe...
Hello, i have an issue with spotify app version 9.1.6.1145 on android (samsung galaxy) It was working just fine, suddenly the messages no longer appear (messages could not be loaded, please tr...
Visitor
9132 Views
15 replies
1 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy s26 Ultra Operating SystemAndroid 16 My Question or IssueWhen I click go to album while listening to a song it doesn't take me to the album it takes me back the current playlist. It takes two tries ...
Plan Premium Country United States Device Samsung Galaxy s26 Ultra Operating System Android 16 My Question or Issue When I click go to album while listening to a song i...
Moderator
247 Views
11 replies
0 likes
As said Spotify keeps randomly logging out only on my phone, the problem started when I switched to beta, but since than I returned back to the standard but the problem keeps happening. I tried every suggestion I saw in the Internet and none worked l...
As said Spotify keeps randomly logging out only on my phone, the problem started when I switched to beta, but since than I returned back to the standard but the problem keeps happening. I tr...
Moderator
94 Views
1 replies
0 likes
So I often listen to spotify on my desktop computer at home and my laptop at work. When I playing music on a separate device and using my phone, often times Spotify opens itself automatically and the music controls show up in my notification bar on m...
So I often listen to spotify on my desktop computer at home and my laptop at work. When I playing music on a separate device and using my phone, often times Spotify opens itself automatically and t...
Casual Listener
150800 Views
56 replies
7 likes
