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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

117956 Views

27 replies

4 likes

  • 117956 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

237367 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 237367 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

598117 Views

79 replies

3 likes

  • 598117 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

490722 Views

581 replies

42 likes

Account
Free
  • 490722 Views
  • 581 replies
  • 42 likes

New phone, no Spotify content

PlanPremiumCountryaustraliaSamsung mobileOperating SystemAndroid My Question or IssueI have lost my Spotify library on a new phone, I seem to be locked out of my premium account on both my old and new android phones and so can’t access my music. In a...

Visitor

Plan Premium Country australia Samsung mobile Operating System Android   My Question or Issue I have lost my Spotify library on a new phone, I seem to be locked out of my premium accoun...

Billy-J

Spotify Star

110 Views

1 replies

0 likes

  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics don't stay on the screen when changing songs

PlanPremiumCountryBrazilDeviceMotorola Moto G8Operating SystemAndroid 11 My Question or IssueCurrently, when visualizing lyrics either through the box below the play/pause button or through the dedicated full screen lyrics page and another song start...

Visitor

Plan Premium Country Brazil Device Motorola Moto G8 Operating System Android 11   My Question or Issue Currently, when visualizing lyrics either through the box below the play/pause bu...

V1Cench88

Newbie

18370 Views

22 replies

17 likes

  • 18370 Views
  • 22 replies
  • 17 likes

Superuser Contribution The Spotify widget displays a black screen.---BUGID:11549682

PlanFreeCountryIndiaDeviceOneplus15Operating SystemAndroid 17 My Question or Issue【Operation Procedure】Add the Spotify widgetReturn to the Home screen and observe the Spotify widget.【Actual Result】The Spotify widget displays a black screen【Expected R...

Music Fan

Plan Free Country India Device Oneplus15 Operating System Android 17   My Question or Issue 【Operation Procedure】 Add the Spotify widget Return to the Home screen and observe the Spo...

Gulerin

Regular

346 Views

2 replies

0 likes

  • 346 Views
  • 2 replies
  • 0 likes

Superuser Contribution 2 issues

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy s25 UltraOperating SystemAndroidOne UI 8.5 My Question or IssueI have 2 issuesI have a Sonoro Relax. Bluetooth connection is unstanble. It quits after 15 minutes or so. But it offers an option to conn...

Casual Listener

Plan Premium Country Netherlands Device Samsung Galaxy s25 Ultra Operating System AndroidOne UI 8.5   My Question or Issue I have 2 issues I have a Sonoro Relax. Bluetooth connection ...

Vasil

Moderator

189 Views

3 replies

0 likes

  • 189 Views
  • 3 replies
  • 0 likes

Superuser Contribution The App Crashes when in offline Modus, going to privacy and social settings

Found a bug in the app. I encountered an error in the Spotify app: I went to the "Privacy and Social" settings, and the app crashed when I scrolled down. I was in offline mode.Spotify Premium Phone: Xiaomi redmi Note 15 Phone region: Hungary;Spotify ...

Newbie

Found a bug in the app. I encountered an error in the Spotify app: I went to the "Privacy and Social" settings, and the app crashed when I scrolled down. I was in offline mode. Spotify Premium ...

Joan

Moderator

83 Views

1 replies

0 likes

bug
  • 83 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Android app showing blank window only

PlanPremiumCountryUSADeviceChromebookOperating SystemCurrent Chrome My Question or IssueMy son is using the Spotify app on his chrome book in a child account that has parental controls enabled.All websites are blocked, except those in a white list. S...

Regular

Plan Premium Country USA Device Chromebook Operating System Current Chrome   My Question or Issue My son is using the Spotify app on his chrome book in a child account that has parenta...

Vinny945

Music Fan

11039 Views

10 replies

0 likes

  • 11039 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Top 90 songs in Liked Songs are unresponsive when connected to Google Home speaker

PlanPremiumCountryUKDevicePixel 8Operating SystemAndroid 16 My Question or IssueWhen connected to my Google Home speaker, the first 90 songs in my Liked Songs playlist are completely unresponsive when tapped (the tap is completely unregistered). If I...

Regular

Plan Premium Country UK Device Pixel 8 Operating System Android 16   My Question or Issue When connected to my Google Home speaker, the first 90 songs in my Liked Songs playlist are co...

Soilydude

Regular

485 Views

9 replies

0 likes

Google Home
liked songs
spotify connect
  • 485 Views
  • 9 replies
  • 0 likes

Bom dia, o meu Spotify não reproduz musica, automáticamente.

O meu Spotify deixou de reproduzir musica automáticamente, por exemplo entro na APP, meto a ouvir uma música e depois para e não reproduz mais nenhuma, como é que soluciono o problema com quem é que tenho que falar?

Visitor

O meu Spotify deixou de reproduzir musica automáticamente, por exemplo entro na APP, meto a ouvir uma música e depois para e não reproduz mais nenhuma, como é que soluciono o problema com quem é que ...

Bittencourt

Spotify Star

2871 Views

3 replies

0 likes

  • 2871 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify causes significant battery drain on Pixel 8 Pro

Pixel 8 Pro, Android 14, Spotify Premium build 8.8.76.667, Sweden. Brand new phone and first day of use, and installed the app earlier today. Spotify has somehow managed to drain 38% (!) of battery with 4 minutes screen time and 4h 44 mins background...

Regular

Pixel 8 Pro, Android 14, Spotify Premium build 8.8.76.667, Sweden.   Brand new phone and first day of use, and installed the app earlier today.  Spotify has somehow managed to drain 38% (...

Fabian404NutFound

Visitor

82045 Views

149 replies

36 likes

  • 82045 Views
  • 149 replies
  • 36 likes

Superuser Contribution Mixing feature crashes app on Android

I've been using Spotify again after some hiatus, and one of the features that I love on Spotify is Mixing Playlists. I've downloaded the app and tried to edit the transitions between songs, but the app crashes every time when I want to do it. I clear...

Casual Listener

I've been using Spotify again after some hiatus, and one of the features that I love on Spotify is Mixing Playlists. I've downloaded the app and tried to edit the transitions between songs, but the a...

Ivelina

Moderator

2630 Views

17 replies

1 likes

  • 2630 Views
  • 17 replies
  • 1 likes

Superuser Contribution Other apps keep interrupting Spotify?

Hey guys Premium user here. I've recently switched from iPhone to Android (Google pixel 3 to be exact) and I keep experiencing this issue where other apps constantly interrupt and pause my Spotify? For example, when I watch Snapchat videos it will pa...

Casual Listener

Hey guys   Premium user here.   I've recently switched from iPhone to Android (Google pixel 3 to be exact) and I keep experiencing this issue where other apps constantly interrupt and p...

AnnoyedSamsungUser

Visitor

123798 Views

38 replies

15 likes

  • 123798 Views
  • 38 replies
  • 15 likes

Superuser Contribution Cant work out background play

Hi all, when playing spotify and my phone screen turns off, the music stops. Spotify keeps prompting me to change my background activity and when i click on the button, it takes me to settings but i can't seem to find the right area to alter this? Th...

Visitor

Hi all, when playing spotify and my phone screen turns off, the music stops. Spotify keeps prompting me to change my background activity and when i click on the button, it takes me to settings but i ...

geordierussell

Regular

4257 Views

5 replies

0 likes

  • 4257 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify is not loading anything and the App crashes plus whole smartphone lag

PlanPremiumCountryGermanyPhoneSamsung Galaxy A14Operating SystemAndroid My Question or IssueI can't open the Spotify App for like 3 to 4 weeks. When I try to open it it lags a lot and I can't listen to anything because nothing is loading. After that ...

Casual Listener

  Plan Premium Country Germany Phone Samsung Galaxy A14 Operating System Android   My Question or Issue I can't open the Spotify App for like 3 to 4 weeks. When I try to open it ...

Phad-SkyLoe-0926

Composer

309 Views

4 replies

0 likes

  • 309 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Unable to sort playlists on mobile

It is now November 2025 and this is still an issue? I have lost my sort (in playlists) option completely off my phone. I have a Samsung Galaxy Note 24 Ultra. As per my research I did the following: Turned off smart shuffle function - check Logged out...

Newbie

It is now November 2025 and this is still an issue?  I have lost my sort (in playlists) option completely off my phone. I have a Samsung Galaxy Note 24 Ultra.  As per my research I did th...

Joan

Moderator

4043 Views

7 replies

1 likes

  • 4043 Views
  • 7 replies
  • 1 likes

Superuser Contribution Can't rewind or go to specific time in a song.

In spotify app, I used to rewind or move to a specific/particular time zone in a song. For the past couple of weeks I'm unable to do that.

Visitor

In spotify app, I used to rewind or move to a specific/particular time zone in a song. For the past couple of weeks I'm unable to do that.

C00k13

Visitor

14219 Views

8 replies

3 likes

  • 14219 Views
  • 8 replies
  • 3 likes

Solved!!Superuser Contribution Smart shuffle does not create a new mix/shuffle order

Whenever I turn smart shuffle on, it does not generate a new shuffle order. It queues the exact same songs in the exact same order every time. Unlike regular shuffle which creates a new mix everytime it is turned off and on, smart shuffle queues the ...

Visitor

Whenever I turn smart shuffle on, it does not generate a new shuffle order. It queues the exact same songs in the exact same order every time. Unlike regular shuffle which creates a new mix everytime...

Deadcorn

Casual Listener

84874 Views

155 replies

47 likes

  • 84874 Views
  • 155 replies
  • 47 likes

Superuser Contribution Spotify disappears from android media controls when not playing

PlanPremiumCountryUSADeviceSamsung S24 UltraOperating SystemAndroid 14, One UI 6.1 My Question or IssueWhen I use Spotify or other media players, they appear in the Android Media Controls Notification Bar as expected. When I pause music from most oth...

Regular

Plan Premium Country USA Device Samsung S24 Ultra Operating System Android 14, One UI 6.1   My Question or Issue When I use Spotify or other media players, they appear in the Android M...

CEL44

Newbie

10998 Views

14 replies

2 likes

  • 10998 Views
  • 14 replies
  • 2 likes

Superuser Contribution Audio stuttering on Desktop and Android with completely different speakers

PlanPremium (using lossless audio)CountryFinlandDeviceSamsung S25, Windows 11 PCOperating SystemOneUI 8.5/Android 16, Windows 11 My Question or IssueRoughly every 1.5 minutes, my audio stutters for less than half a second. This started happearing som...

Casual Listener

Plan Premium (using lossless audio) Country Finland Device Samsung S25, Windows 11 PC Operating System OneUI 8.5/Android 16, Windows 11   My Question or Issue Roughly every 1.5 minutes...

OscarDC

Moderator

241 Views

5 replies

0 likes

stuttering
  • 241 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution "This track isn't available on your device" for some local files

PlanPremiumCountryUSDeviceAsus Zenfone 9Operating SystemAndroid 13 My Question or IssueI have a playlist with several hundred tracks unavailable on spotify. These local tracks are available on my PC and I can play them with no issue. Several years ag...

Music Fan

Plan Premium Country US Device Asus Zenfone 9 Operating System Android 13   My Question or Issue I have a playlist with several hundred tracks unavailable on spotify. These local track...

SacrificialFox

Visitor

47570 Views

26 replies

2 likes

Can't download
Can't download full playlists
Can't download playlist
can't download playlists
local files
  • 47570 Views
  • 26 replies
  • 2 likes

Superuser Contribution Album undownloads when I close the app

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S21Operating SystemAndroid 15 One UI 7.0 My Question or IssueOracular Spectacular will not be available to play on launching the app. I stay offline as often as I can because I don't like smart shu...

Casual Listener

Plan Premium Country United Kingdom Device Samsung Galaxy S21 Operating System Android 15 One UI 7.0    My Question or Issue Oracular Spectacular will not be available to play on ...

Paula_Vi

Moderator

218 Views

3 replies

0 likes

Deleted downloads
Offline
  • 218 Views
  • 3 replies
  • 0 likes