Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66426 Views
  • 68 replies
  • 26 likes
  • 66426 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28865 Views
  • 5 replies
  • 0 likes
  • 28865 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify App for Android TV doesn't work

PlanPremiumCountryArgentinaDevicePhilips Full HD Android TVOperating SystemAndroid TV My Question or IssueThe Spotify app for Android TV is not working. Songs play for 8 seconds without sound and then skip to the next song, again without sound. Other...

  • Casual Listener
  • Plan Premium Country Argentina Device Philips Full HD Android TV Operating System Android TV   My Question or Issue The Spotify app for Android TV is not working. Songs play for 8 seco...
  • bockolomew
  • Casual Listener
  • 40139 Views
  • 206 replies
  • 31 likes
  • 40139 Views
  • 206 replies
  • 31 likes

Superuser Contribution empty playlist on homepage

This is a big report not a suggestion. On my homepage, there is always this empty playlist, when I click on it it says, this playlist is empty check your homepage for customized playlists. I am on the homepage, the playlist is empty -.- I'm a premium...

  • Roadie
  • This is a big report not a suggestion.   On my homepage, there is always this empty playlist, when I click on it it says, this playlist is empty check your homepage for customized playlists. ...
  • onlytocomplain
  • Roadie
  • 373 Views
  • 3 replies
  • 0 likes
  • 373 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to change "remove played episode" settings in podcasts

Unable to save any of the settings as the arrow to go back is at the very top left of my phones screen and I can't press it. It's set to never delete and I can't change it PlanPremiumCountryCanadaDevicePoxel 9 pro xlOperating System(iOS 10, Android O...

  • Casual Listener
  • Unable to save any of the settings as the arrow to go back is at the very top left of my phones screen and I can't press it. It's set to never delete and I can't change it    Plan Premiu...
  • Teddy12345
  • Casual Listener
  • 628 Views
  • 8 replies
  • 3 likes
  • 628 Views
  • 8 replies
  • 3 likes

AI DJ bug report - DJ playback broken across all Spotify services after previously having no issues.

UPDATE: Spotify Support was unable to fix the problem with my account and verified it wasn't an issue with my devices. I was able to login using their test account and then later a new one which I created, both new accounts had no issues using the DJ...

  • Regular
  • UPDATE: Spotify Support was unable to fix the problem with my account and verified it wasn't an issue with my devices. I was able to login using their test account and then later a new one which I cr...
  • Westenisme
  • Casual Listener
  • 1694 Views
  • 4 replies
  • 2 likes
  • Account
    Premium
  • 1694 Views
  • 4 replies
  • 2 likes

Superuser Contribution Android Notifications Interrupt Music

PlanPremiumCountryUSADeviceSamsung S10EOperating SystemAndroid 10 My Question or IssueI'm unable to get spotify to ignore android notifications. When a notification happens, the music pauses for the notification sound. I've tried Do Not Disturb and t...

  • Newbie
  • Plan Premium Country USA Device Samsung S10E Operating System Android 10   My Question or Issue I'm unable to get spotify to ignore android notifications. When a notification happens, ...
  • ThisIsanAlt
  • Regular
  • 67356 Views
  • 89 replies
  • 29 likes
  • Android Notification Interruptions
  • 67356 Views
  • 89 replies
  • 29 likes

Superuser Contribution Spotify prevents android phone from auto-locking

Spotify prevents android phone from auto-locking. The phone does still auto-lock but it is depending on the content that is shown.- it does not lock when some video is playing (eg tiles with moving pictures) there should be a difference in video that...

  • Visitor
  • Spotify prevents android phone from auto-locking. The phone does still auto-lock but it is depending on the content that is shown. - it does not lock when some video is playing (eg tiles with moving...
  • Kangaroo857
  • Music Fan
  • 4667 Views
  • 48 replies
  • 4 likes
  • 4667 Views
  • 48 replies
  • 4 likes

Superuser Contribution Using Spotify offline with Android phone in car

PlanPremiumCountryCanadaDeviceSamsung Galaxy S22Operating SystemAndroid 12? My Question or IssueHello, I recently downloaded my playlists to play offline in my car to avoid using Data. I noticed however, that the quality of the songs are worse when p...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy S22 Operating System Android 12?   My Question or Issue Hello,   I recently downloaded my playlists to play offline in my car t...
  • redorav
  • Casual Listener
  • 1093 Views
  • 5 replies
  • 1 likes
  • 1093 Views
  • 5 replies
  • 1 likes

Superuser Contribution Player controls in my notifications panel not working ?

PlanPremiumCountryCanadaDeviceSamsung Galaxy A10Operating SystemAndroid 11 My Question or Issue I am not able to like/unlike, rewind, pause, or skip forward using the player controls that popup in the my notifications, example shown the image, whenev...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy A10 Operating System Android 11   My Question or Issue   I am not able to like/unlike, rewind, pause, or skip forward using th...
  • Yordan
  • Moderator
  • 210 Views
  • 5 replies
  • 0 likes
  • 210 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't set up voice controls.

Whenever I'm using car mode there's a constant message on screen saying to "tap the mic to set up voice" but I can't find the mic button anywhere. Tried in the search screen and the settings and everywhere else I could think of. I'm using Android 12 ...

  • Regular
  • Whenever I'm using car mode there's a constant message on screen saying to "tap the mic to set up voice" but I can't find the mic button anywhere. Tried in the search screen and the settings and ever...
  • Drose60
  • Newbie
  • 3788 Views
  • 18 replies
  • 1 likes
  • 3788 Views
  • 18 replies
  • 1 likes

Superuser Contribution Lock Screen skip back 15 seconds skips podcasts forwards.

PlanPremiumCountryUKDeviceOnePlus 10 ProOperating SystemOxygen OS 13 (Android) My Question or IssueOn lock screen controls, pressing skip back 15 seconds is instead skipping forwards.

  • Visitor
  • Plan Premium Country UK Device OnePlus 10 Pro Operating System Oxygen OS 13 (Android)   My Question or Issue On lock screen controls, pressing skip back 15 seconds is instead skipping ...
  • Dessi
  • Moderator
  • 4084 Views
  • 47 replies
  • 0 likes
  • 4084 Views
  • 47 replies
  • 0 likes

Superuser Contribution Laggy scrolling in playlists

PlanPremiumCountrySwedenDeviceSamsung Galaxy 10Operating System, AndroidSpotify version9.0.12.567 I have posted several times previously about reduced performance in scrolling playlists and queueing. Each time, the issues have been resolved promptly....

  • Music Fan
  •   Plan Premium Country Sweden Device Samsung Galaxy 10 Operating System , Android Spotify version 9.0.12.567    I have posted several times previously about reduced perform...
  • omaha353
  • Music Fan
  • 834 Views
  • 7 replies
  • 2 likes
  • 834 Views
  • 7 replies
  • 2 likes

Superuser Contribution Automatically switches device but only when I'm listening podcast

I have spotify on my work laptop which I listen to music while working.If I leave spotify on (in laptop) and then go to my car and start listening to Joe Rogan podcast from mobile phone, Spotify constantly switches to the laptop device and stops play...

  • Music Fan
  • I have spotify on my work laptop which I listen to music while working. If I leave spotify on (in laptop) and then go to my car and start listening to Joe Rogan podcast from mobile phone, Spotify co...
  • k_no
  • Newbie
  • 18622 Views
  • 85 replies
  • 8 likes
  • 18622 Views
  • 85 replies
  • 8 likes

Superuser Contribution Repeat button has disappeared

As far as I can tell, since the UI refresh, I can't repeat a single song any more.(Also, changing the like icon from a heart to a screw head is exceptionally poor UX.)

  • Visitor
  • As far as I can tell, since the UI refresh, I can't repeat a single song any more. (Also, changing the like icon from a heart to a screw head is exceptionally poor UX.)
  • Joan
  • Moderator
  • 7751 Views
  • 9 replies
  • 0 likes
  • 7751 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Android app showing blank window only

PlanPremiumCountryUSADeviceChromebookOperating SystemCurrent Chrome My Question or IssueMy son is using the Spotify app on his chrome book in a child account that has parental controls enabled.All websites are blocked, except those in a white list. S...

  • Regular
  • Plan Premium Country USA Device Chromebook Operating System Current Chrome   My Question or Issue My son is using the Spotify app on his chrome book in a child account that has parenta...
  • msa_socal
  • Regular
  • 383 Views
  • 8 replies
  • 0 likes
  • 383 Views
  • 8 replies
  • 0 likes

Superuser Contribution Music played from the Queue is not reflected in the "Recently Played" list

Old Man trying to use Spotify here.....I add music to the queue and listen to it. Every once in a while I will play directly a song, and then let the queue take over and listen to that.My "Recently Played" list only displays thing that I play, and no...

  • Casual Listener
  • Old Man trying to use Spotify here..... I add music to the queue and listen to it. Every once in a while I will play directly a song, and then let the queue take over and listen to that. My "Recent...
  • Nuktuk
  • Gig Goer
  • 1636 Views
  • 2 replies
  • 0 likes
  • 1636 Views
  • 2 replies
  • 0 likes

Superuser Contribution Car View missing

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy S20+ 5GOperating SystemAndroid 11 My Question or IssueAs of today the 'Car Mode' is missing from my settings. I have it on all the time for driving before and after work, but when I started playing mu...

  • Casual Listener
  • Plan Premium Country New Zealand Device Samsung Galaxy S20+ 5G Operating System Android 11  My Question or Issue As of today the 'Car Mode' is missing from my settings. I have it on all...
  • stacyjasper12
  • Newbie
  • 120355 Views
  • 260 replies
  • 81 likes
  • car mode
    settings
  • 120355 Views
  • 260 replies
  • 81 likes

Superuser Contribution Playlists will randomly start playing in some random order even when shuffle is off

Plan : PremiumCountry : USA Device : Pixel 7 ProOperating System : Android 13 My Question or Issue I have a playlist that I add music new music to and want to listen to albums in the order they were intended. However, Spotify will randomly decide to ...

  • Regular
  • Plan : Premium Country : USA   Device : Pixel 7 Pro Operating System : Android 13    My Question or Issue   I have a playlist that I add music new music to and want t...
  • mat-simon
  • Casual Listener
  • 1750 Views
  • 7 replies
  • 1 likes
  • 1750 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Let me permanently disable Smart Shuffle

Plan: PremiumCountry: USADevice: Pixel 3xl I do not want to use Smart Shuffle, at all, ever. For the past few months it has been screwing up my Liked Songs and it is extremely annoying. When I turn off shuffle because I am in a block of songs I want ...

  • Newbie
  • Plan: Premium Country: USA Device: Pixel 3xl   I do not want to use Smart Shuffle, at all, ever. For the past few months it has been screwing up my Liked Songs and it is extremely annoying. ...
  • ncad3
  • Newbie
  • 116116 Views
  • 131 replies
  • 825 likes
  • 116116 Views
  • 131 replies
  • 825 likes

Superuser Contribution Problem with some local files

PlanPremiumCountrySwedenDeviceSamsung Galaxy S21Operating SystemAndroid 13 My Question or IssueHi! Some of my local files are greyed out and there is an exclamation mark besides them. If I click on these songs they start to play but the playlist alwa...

  • Gig Goer
  • Plan Premium Country Sweden Device Samsung Galaxy S21 Operating System Android 13   My Question or Issue Hi! Some of my local files are greyed out and there is an exclamation mark besi...
  • Jasonro
  • Visitor
  • 2876 Views
  • 10 replies
  • 1 likes
  • 2876 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution Disable concert banner and duo popups I get every week

PlanPremiumCountryFranceDeviceNothing Phone 1Operating SystemAndroid 13 My Question or IssueEvery week I get a banner on the top of the app, letting me know there is a concert for a specific artist in 2024. It's the same ad every week.Also, I get pop...

  • Regular
  • Plan Premium Country France Device Nothing Phone 1 Operating System Android 13   My Question or Issue Every week I get a banner on the top of the app, letting me know there is a concer...
  • fooobar
  • Music Fan
  • 2640 Views
  • 15 replies
  • 14 likes
  • 2640 Views
  • 15 replies
  • 14 likes