Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43245 Views
  • 66 replies
  • 25 likes
  • 43245 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878434 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878434 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26505 Views
  • 4 replies
  • 0 likes
  • 26505 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution When I skip the time of the track the volume turns down for a second, then it comes back at normal.

PlanPremiumCountryBrazilDeviceSamsung Galaxy A71Operating SystemAndroid 13, One UI 5.1My Question or IssueThis might be a feature, but since it bothers me, I'd like to report it here. When I skip the time of a song (like to 0m54s - 2m17s), the volume...

  • Newbie
  • Plan Premium Country Brazil Device Samsung Galaxy A71 Operating System Android 13, One UI 5.1 My Question or Issue This might be a feature, but since it bothers me, I'd like to report it he...
  • Raven-Silky
  • Newbie
  • 348 Views
  • 7 replies
  • 1 likes
  • 348 Views
  • 7 replies
  • 1 likes

Superuser Contribution Automatically switches device but only when I'm listening podcast

I have spotify on my work laptop which I listen to music while working.If I leave spotify on (in laptop) and then go to my car and start listening to Joe Rogan podcast from mobile phone, Spotify constantly switches to the laptop device and stops play...

  • Music Fan
  • I have spotify on my work laptop which I listen to music while working. If I leave spotify on (in laptop) and then go to my car and start listening to Joe Rogan podcast from mobile phone, Spotify co...
  • rysham
  • Casual Listener
  • 13768 Views
  • 81 replies
  • 8 likes
  • 13768 Views
  • 81 replies
  • 8 likes

Solved!!Superuser Contribution Starts playing the second i open

My Question or Issuerecently I had to replace my phone due to some component issues, ever since I got my replacement and redownloaded all apps, whenever I open Spotify, it instantly starts playing the song I was last listening to.I usually use 2-3 mu...

  • Regular
  • My Question or Issue recently I had to replace my phone due to some component issues, ever since I got my replacement and redownloaded all apps, whenever I open Spotify, it instantly starts playing ...
  • Popcornpod
  • Visitor
  • 19929 Views
  • 67 replies
  • 2 likes
  • 19929 Views
  • 67 replies
  • 2 likes

Solved!! Spotify Won't Play Songs in Order (Premium User, Shuffle is Off)

PlanPremium CountryJapan (but language is American English) Device(Pixel 3 xl) Operating System(Android 9) Spotify Version8.5.8.567 My Question or IssueI've been a premium user for a couple years now and overall love Spotify and just noticed this iss...

  • Visitor
  •   Plan Premium   Country Japan (but language is American English)   Device (Pixel 3 xl)   Operating System (Android 9)   Spotify Version 8.5.8.567   My Q...
  • gideonnnnnnnnnnnnnn
  • Visitor
  • 80932 Views
  • 11 replies
  • 4 likes
  • 80932 Views
  • 11 replies
  • 4 likes

Solved!!Superuser Contribution Randomly spotify starts playing every morning at 08:10 AM "I Got Love"

Every morning at 0810 spotify turns on and starts playing " I Got Love" by MiyaGi and Endspiel. Deleted spotify for a week off my phone and during that time it was fine. Installed spotify back and the next morning it started playing again. Dont have ...

  • Newbie
  • Every morning at 0810 spotify turns on and starts playing " I Got Love" by MiyaGi and Endspiel. Deleted spotify for a week off my phone and during that time it was fine. Installed spotify back and th...
  • Not applicable
  • 574 Views
  • 4 replies
  • 0 likes
  • 574 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify adding random songs when playing my playlist.

I have a premium plan. I am in the US. I use Spotify on PC(Windows 10) and Android (Samsung Galaxy S22 Running the latest software UI ver 5.1, Android v13 with all patches). I play some long playlists in order. I have noticed lately that all of a sud...

  • Roadie
  • I have a premium plan.  I am in the US.  I use Spotify on PC(Windows 10) and Android (Samsung Galaxy S22 Running the latest software UI ver 5.1, Android v13 with all patches).   I pl...
  • Haly1
  • Visitor
  • 3438 Views
  • 21 replies
  • 0 likes
  • 3438 Views
  • 21 replies
  • 0 likes

Superuser Contribution play / stop controls not showing up on lockscreen widget

PlanFree/PremiumCountryGermanyDeviceXiaomi 12 ProOperating SystemAndroid 13 My Question or IssueThe play / pause button as well es the progress bar is missing, the only buttons available on the lockscreen are shuffle / like / devices.I tried all the ...

  • Music Fan
  • Plan Free/Premium Country Germany Device Xiaomi 12 Pro Operating System Android 13   My Question or Issue The play / pause  button as well es the progress bar is missing, the only...
  • Az40
  • Visitor
  • 4348 Views
  • 22 replies
  • 1 likes
  • 4348 Views
  • 22 replies
  • 1 likes

Spotify app keeps using up all of my storage for cache on Android!

Details:--------PlanPremiumCountryUKDeviceXiaomi Poco F3Operating SystemAndroid 12 My Question or IssueSo, I see that several other people have mentioned this issue on various forums, including here, over the years but I don't think a very clear solu...

  • Casual Listener
  • Details: -------- Plan Premium Country UK Device Xiaomi Poco F3 Operating System Android 12   My Question or Issue So, I see that several other people have mentioned this issue on va...
  • benolam
  • Visitor
  • 828 Views
  • 3 replies
  • 1 likes
  • 828 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Lyrics translation

I have known recently that there are translations of the lyrics and i wanna know what can i do to do that.And i guess this isnt available in windows at the moment but in android how do u do it?

  • Newbie
  • I have known recently that there are translations of the lyrics and i wanna know what can i do to do that. And i guess this isnt available in windows at the moment but in android how do u do it?
  • Not applicable
  • 59064 Views
  • 28 replies
  • 7 likes
  • 59064 Views
  • 28 replies
  • 7 likes

Superuser Contribution Podcast queue is playing older episodes instead of the next one

Whenever I finish an episode of a podcast, instead of playing the next episode it plays an older episode. Usually, it jumps back about 18 episodes. I have tried uninstalling and reinstalling the app, clearing the cache, and restarting my phone, but t...

  • Regular
  • Whenever I finish an episode of a podcast, instead of playing the next episode it plays an older episode. Usually, it jumps back about 18 episodes. I have tried uninstalling and reinstalling the app,...
  • BrookeSpot
  • Casual Listener
  • 570 Views
  • 12 replies
  • 2 likes
  • 570 Views
  • 12 replies
  • 2 likes

Superuser Contribution Limited songs playlist AAOS Volvo

PlanPremiumCountryNetherlands DeviceVolvo XC40 & Iphone 14 proOperating SystemAAOS My Question or IssueIt looks like there is a limit on how many songs are displayed in my Volvo spotify app.When i add a playlist on, for example, Spotify on my iPhone ...

  • Casual Listener
  • Plan Premium Country Netherlands   Device Volvo XC40 & Iphone 14 pro Operating System AAOS   My Question or Issue It looks like there is a limit on how many songs are display...
  • Cliffy1
  • Casual Listener
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android Notifications Interrupt Music

PlanPremiumCountryUSADeviceSamsung S10EOperating SystemAndroid 10 My Question or IssueI'm unable to get spotify to ignore android notifications. When a notification happens, the music pauses for the notification sound. I've tried Do Not Disturb and t...

  • Newbie
  • Plan Premium Country USA Device Samsung S10E Operating System Android 10   My Question or Issue I'm unable to get spotify to ignore android notifications. When a notification happens, ...
  • Carlneo
  • Newbie
  • 58510 Views
  • 88 replies
  • 29 likes
  • Android Notification Interruptions
  • 58510 Views
  • 88 replies
  • 29 likes

Solved!!Superuser Contribution Shuffle turns on by itself

PlanPremiumCountryUnited States of AmericaDevice(Moto Z4)Operating System(Android 10) My Question or IssueEvery time I start up my Spotify app and select a song to play, shuffle automatically turns on. This is especially annoying when I am trying to ...

  • Casual Listener
  • Plan Premium Country United States of America Device (Moto Z4) Operating System (Android 10)   My Question or Issue Every time I start up my Spotify app and select a song to play, shuf...
  • Batshiitake
  • Casual Listener
  • 34886 Views
  • 32 replies
  • 8 likes
  • 34886 Views
  • 32 replies
  • 8 likes

Superuser Contribution Accessibility Feedback on Android: sorting of playlists

Dear Accessibility Support of Spotify,I have written to you four times by e-mail during the past years and there seems to be no improvement or reaction at all. Thus, once more, the screen reader users on Android Talkback have huge challenges while tr...

  • Casual Listener
  • Dear Accessibility Support of Spotify, I have written to you four times by e-mail during the past years and there seems to be no improvement or reaction at all. Thus, once more, the screen reader us...
  • Joan
  • Moderator
  • 121 Views
  • 2 replies
  • 0 likes
  • 121 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify keeps playing video on Fire TV Stick apo

PlanPremiumCountryBrazilDeviceAmazon Fire TV StickOperating SystemAmazon Fire Stick OS My Question or IssueI use Spotify on my Fire TV Stick, and control it with Spotify Connect. When I play a song, it automatically plays the video version, not the a...

  • Casual Listener
  • Plan Premium Country Brazil Device Amazon Fire TV Stick Operating System Amazon Fire Stick OS   My Question or Issue I use Spotify on my Fire TV Stick, and control it with Spotify Conn...
  • MihailY
  • Moderator
  • 207 Views
  • 3 replies
  • 1 likes
  • Amazon Fire TV Stick
    fire stick
    Firestick
    spotify connect
    video
  • 207 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Spotify web player not playing what I am clicking on (on Android phone)

PlanFree/PremiumCountryUSADeviceSamsung Galaxy J3 VOperating System? My Question or IssueI am trying to listen to Spotify using my phone and it doesn't work the same way it does on a laptop. There are multiple things that are messing up or maybe that...

  • Newbie
  •   Plan Free/Premium Country USA Device Samsung Galaxy J3 V Operating System ?   My Question or Issue I am trying to listen to Spotify using my phone and it doesn't work the same ...
  • Joan
  • Moderator
  • 1858 Views
  • 1 replies
  • 0 likes
  • 1858 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect, no devices appear

For a few months now, I'm generally not able to see any of my local speakers and speaker groups in Spotify. I have 6 speakers in my home (all Google devices) and several speaker groups. Usually, when I go to Connect, the device list is empty, as in t...

  • Regular
  • For a few months now, I'm generally not able to see any of my local speakers and speaker groups in Spotify. I have 6 speakers in my home (all Google devices) and several speaker groups. Usually, when...
  • Eni
  • Moderator
  • 1001 Views
  • 8 replies
  • 0 likes
  • 1001 Views
  • 8 replies
  • 0 likes

What's happened to Gramofon?

My Question or IssueAfter months wrestling with Sonos's obtuse interface with poor Spotify support, I discovered Gramofon as a remarkably cheap alternative with excellent reviews. However it seems to be impossible to buy it! Does anyone have any idea...

  • Casual Listener
  • My Question or Issue After months wrestling with Sonos's obtuse interface with poor Spotify support, I discovered Gramofon as a remarkably cheap alternative with excellent reviews. However it seems ...
  • jay613
  • Regular
  • 3752 Views
  • 5 replies
  • 0 likes
  • gramofon
  • 3752 Views
  • 5 replies
  • 0 likes

Solved!! after update to 8.9.70.556 the app crash on load

After update to 8.9.70.556 the app crash on load, only shows logo and after that black screen for couple of seconds.Android is 8.1 on car multimedia sp9853i_1h10_vmm I tried device reboot, deleting cache and data, reinstall. After data delete, I pass...

  • Casual Listener
  • After update to 8.9.70.556 the app crash on load, only shows logo and after that black screen for couple of seconds. Android is 8.1 on car multimedia sp9853i_1h10_vmm I tried device reboot, deleti...
  • AnhLuu
  • Casual Listener
  • 862 Views
  • 6 replies
  • 0 likes
  • 862 Views
  • 6 replies
  • 0 likes

Superuser Contribution 2 Issues On Tablet: Landscape Mode For Lyrics Is Not Available + Player Disappears

Spoiler (Highlight to read)PlanPremiumCountryTürkiyeDeviceSamsung Galaxy Tab S8 (SM-X700)Operating SystemAndroid 13, One UI 5.1My Question or IssueSince a couple weeks, I'm having 2 troubles on the Spotify app on my Galaxy Tab S8 tablet. Those are st...

  • Newbie
  •   Plan Premium Country Türkiye Device Samsung Galaxy Tab S8 (SM-X700) Operating System Android 13, One UI 5.1 My Question or Issue Since a couple weeks, I'm having 2 troubles o...
  • sorryorplease
  • Newbie
  • 3954 Views
  • 30 replies
  • 15 likes
  • 3954 Views
  • 30 replies
  • 15 likes