Music pauses without input

[CannibalKing]

My music pauses without my input with increasing frequency. I've logged in and out, cleared cache, cleared storage, restarted my device, listened offline to downloaded music, made sure it has all permissions, updated, uninstalled, restarted again, reinstalled, removed all other devices, changed my password, removed connected apps, changed my battery settings, and the problem still won't go away. When i changed my password, it stopped for a few hours, then came back. It just keeps pausing every couple songs. Sometimes the play controls vanish and i have to tab over to the app to hit play manually, but not every time. It does not affect a different account with the same device and permissions. I have a premium account, am in the USA and am using a moto g stylus 2025 with wired earbuds.

[Iva]

Hey @CannibalKing,

Thanks for reaching out. We appreciate that you've taken the time to go through all these troubleshooting steps, this helps us get a better picture of the situation.

Just to be sure this setting is correctly configured, could you confirm that Settings → Apps → Spotify → Battery (should be under Usage) is set it to Unrestricted?

Since you're not experiencing the same with another account on the same device, the battery optimization might not be at fault but it's a good idea to make sure everything is in order there.

Having said this, I'm thinking that the issue might be connected to an account-specific file instead. With this in mind, we recommend that you check if a complete clean reinstall would make any difference. We can see that you've reinstalled already, but these steps will ensure that the app isn't installed on top of already existing files.

We'll be on the lookout for your reply.