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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43245 Views
  • 66 replies
  • 25 likes
  • 43245 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878434 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878434 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26505 Views
  • 4 replies
  • 0 likes
  • 26505 Views
  • 4 replies
  • 0 likes

Spotify Connect - Not all devices show up

I have a Vizio Smartcast sound bar and Amazon Echo that I use to play music from my Samsung android device. Initially connect worked perfectly, showing both devices. However, the majority of the time spotify will only show me one device as being avai...

  • Newbie
  • I have a Vizio Smartcast sound bar and Amazon Echo that I use to play music from my Samsung android device. Initially connect worked perfectly, showing both devices. However, the majority of the time...
  • fynnify
  • Newbie
  • 1655 Views
  • 5 replies
  • 6 likes
  • Android
    Chromecast Android
    Connect
    Echo
  • 1655 Views
  • 5 replies
  • 6 likes

Superuser Contribution Spotify connect volume control

PlanPremiumCountryFranceDeviceNothing phone 1 - Xiaomi pad 5Operating SystemAndroid I use the Xiaomi pad 5 as principal deviceI use the smartphone nothing phone 1 as control deviceI Can change music but I don't have the volume controlIS it normal ? R...

  • Casual Listener
  • Plan Premium Country France Device Nothing phone 1 - Xiaomi pad 5 Operating System Android   I use the Xiaomi pad 5 as principal device I use the smartphone nothing phone 1 as control ...
  • Lexalyan72
  • Casual Listener
  • 101 Views
  • 2 replies
  • 0 likes
  • 101 Views
  • 2 replies
  • 0 likes

Superuser Contribution Smart shuffle does not create a new mix/shuffle order

Whenever I turn smart shuffle on, it does not generate a new shuffle order. It queues the exact same songs in the exact same order every time. Unlike regular shuffle which creates a new mix everytime it is turned off and on, smart shuffle queues the ...

  • Visitor
  • Whenever I turn smart shuffle on, it does not generate a new shuffle order. It queues the exact same songs in the exact same order every time. Unlike regular shuffle which creates a new mix everytime...
  • VOLDSTEEL
  • Regular
  • 29872 Views
  • 130 replies
  • 40 likes
  • 29872 Views
  • 130 replies
  • 40 likes

Superuser Contribution the music doesn't stop when calls come in

PlanPremiumDeviceSamsung Galaxy A51Operating System Android My Question or Issuethe music doesn't stop when calls come in, When the cell phone is in vibrator mode and a call comes in, the music does not stop and it's annoying because I miss calls

  • Newbie
  • Plan Premium Device Samsung Galaxy A51 Operating System  Android    My Question or Issue the music doesn't stop when calls come in, When the cell phone is in vibrator mode...
  • Not applicable
  • 1312 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1312 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can I see what date a song was added to my playlist on my android device?

I only have access to Spotify on android devices (phone/tablet), either through the app or in the browser using open.spotify.comI'd like to know which date I added certain songs to a playlist of mine. The only answers I found are about how to do this...

  • Casual Listener
  • I only have access to Spotify on android devices (phone/tablet), either through the app or in the browser using open.spotify.com I'd like to know which date I added certain songs to a playlist of mi...
  • Han27
  • Visitor
  • 32023 Views
  • 8 replies
  • 1 likes
  • 32023 Views
  • 8 replies
  • 1 likes

Superuser Contribution The music stops for a few seconds when Up Next appears on the screen

I am using the Spotify app on Android TV and often the music stops for a few seconds when Up Next appears in the upper right corner on the screen.When I cast through Chromecast from my phone, this doesn't happen.The problem appeared since I updated t...

  • Casual Listener
  • I am using the Spotify app on Android TV and often the music stops for a few seconds when Up Next appears in the upper right corner on the screen. When I cast through Chromecast from my phone, this ...
  • carlash13039
  • Visitor
  • 544 Views
  • 4 replies
  • 0 likes
  • 544 Views
  • 4 replies
  • 0 likes

Superuser Contribution SD card performance issue fix

Hello everyone, I've been using spotify on android for a number of years. but with small capacity phones. 16gb, 32 gb and now 64 gb with a s9 plus. i've always bought cheap sd cards to massively increase storage at a relatively cheap cost. But whenev...

  • Music Fan
  • Hello everyone,   I've been using spotify on android for a number of years. but with small capacity phones. 16gb, 32 gb and now 64 gb with a s9 plus.   i've always bought cheap sd cards...
  • triplevision_
  • Newbie
  • 1847 Views
  • 3 replies
  • 2 likes
  • Android
    cheap
    fast
    Fix
    sd card
    slow
  • 1847 Views
  • 3 replies
  • 2 likes

Superuser Contribution Jam disappeared

Plan: PremiumOperating System: Android 11 My Question or Issue:Jam disappeared. It's not in the app anymore.The feature broke some time ago, and by that I mean the button for "start a jam" became unresponsive. One could click on it many times to no a...

  • Casual Listener
  • Plan: Premium Operating System: Android 11   My Question or Issue: Jam disappeared. It's not in the app anymore. The feature broke some time ago, and by that I mean the button for "start a ...
  • OscarDC
  • Moderator
  • 110 Views
  • 3 replies
  • 0 likes
  • 110 Views
  • 3 replies
  • 0 likes

Superuser Contribution Downloaded podcasts won't play

I have downloaded a few podcast episodes to listen to when I am out of cell service range. However whenever I am out of signal the episodes won't play. I press the party button but nothing happens.Yes, music plays just fine offline.Yes, I am trying t...

  • Newbie
  • I have downloaded a few podcast episodes to listen to when I am out of cell service range. However whenever I am out of signal the episodes won't play. I press the party button but nothing happens. ...
  • CHEEDWEED
  • Visitor
  • 7113 Views
  • 6 replies
  • 0 likes
  • 7113 Views
  • 6 replies
  • 0 likes

AI Playlist

PlanStudent Premium CountryUnited States DevicePixel 6 ProOperating SystemAndroid 14 My Question or IssueAfter release of Spotifys new AI Playlist feature and updating the upp, uninstalling the app, and clearing my storage the AI playlist feature sti...

  • Casual Listener
  • Plan Student Premium  Country United States   Device Pixel 6 Pro Operating System Android 14   My Question or Issue After release of Spotifys new AI Playlist feature and upd...
  • Justus_HB
  • Regular
  • 100 Views
  • 3 replies
  • 0 likes
  • 100 Views
  • 3 replies
  • 0 likes

Superuser Contribution Jams - glitching when others edit the queue

I am experimenting with the "Jam" feature. I love it - but whenever anyone touches the queue, the song playing glitches for a microsecond. It happens when people add songs from their phones. Really annoying. If it's an active jam its unlistenable. An...

  • Casual Listener
  • I am experimenting with the "Jam" feature. I love it - but whenever anyone touches the queue, the song playing glitches for a microsecond. It happens when people add songs from their phones. Really a...
  • zivy
  • Newbie
  • 5531 Views
  • 52 replies
  • 12 likes
  • 5531 Views
  • 52 replies
  • 12 likes

If you can't stop these stupid ads between two songs

If you stop caring about the reviews and can't stop playing stupid ads between songs I will file a case against you. And I can't take premium stupid people.

  • Visitor
  • If you stop caring about the reviews and can't stop playing stupid ads between songs I will file a case against you. And I can't take premium stupid people.
  • Mitre226644
  • Roadie
  • 118 Views
  • 2 replies
  • 0 likes
  • 118 Views
  • 2 replies
  • 0 likes

Superuser Contribution Some podcasts not playing

PlanPremiumCountryGermanyDevicepixelOperating SystemAndroid My Question or IssueSome podcasts won't play, others will without problems.Did the troubleshooting steps and also chatted with support, no help, just a lot of time wasted. The progress bar i...

  • Visitor
  • Plan Premium Country Germany Device pixel Operating System Android   My Question or Issue Some podcasts won't play, others will without problems. Did the troubleshooting steps and als...
  • AlejaR
  • Moderator
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I start a track it is at low volume for half a second then jumps up.

To reproduce I start a track and it's fine. Then I restart it and the volume drops for half a second at the start of the song. Same thing when an album or playlist track starts. Lie volume for first note or two. Very annoying. Cross fade is off

  • Newbie
  • To reproduce I start a track and it's fine. Then I restart it and the volume drops for half a second at the start of the song. Same thing when an album or playlist track starts. Lie volume for first ...
  • MihailY
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Can't sign in on old spotify versions

PlanPremiumDeviceSamsung Galaxy Grand Neo I9060Operating SystemAndroid 4.2.2 My Question or IssueI cant sign in to spotify on my device. It runs android 4.2.2 i was previously signed in until i accidentally deleted the app and now i cant sign back in...

  • Newbie
  • Plan Premium Device Samsung Galaxy Grand Neo I9060 Operating System Android 4.2.2   My Question or Issue I cant sign in to spotify on my device. It runs android 4.2.2 i was previously si...
  • blindcarbon
  • Visitor
  • 720 Views
  • 10 replies
  • 1 likes
  • 720 Views
  • 10 replies
  • 1 likes

Superuser Contribution Spotify closes after a few seconds on kindle after opening

I tried to access my Spotify on my kindle fire (5th Gen) and it keeps closing after a few seconds after opening. I'm able to access my Spotify on both Computer and Android phone but not my kindle fire. Please help. Plan Free Device Kindle Fire Operat...

  • Casual Listener
  • I tried to access my Spotify on my kindle fire (5th Gen) and it keeps closing after a few seconds after opening. I'm able to access my Spotify on both Computer and Android phone but not my kindle fir...
  • Megearlene
  • Regular
  • 6405 Views
  • 69 replies
  • 6 likes
  • 6405 Views
  • 69 replies
  • 6 likes

Superuser Contribution I have Galaxy S24 and I don't get notifications from Spotify

I've checked that the Notifications permission is allowed on the settings of the phone, I've checked the notifications settings in Spotify But still it's not working.

  • Casual Listener
  • I've checked that the Notifications permission is allowed on the settings of the phone, I've checked the notifications settings in Spotify But still it's not working.
  • MihailY
  • Moderator
  • 379 Views
  • 7 replies
  • 0 likes
  • 379 Views
  • 7 replies
  • 0 likes

Superuser Contribution Multiple Android Auto Issues - Volume change and mixes not accurate

I have 2 major issues with Spotify while using it through Android Auto. 1) whenever I try to play any other sound (MLB app, YouTube, etc) through Android Auto, it works fine at first, but as soon as I adjust the volume up or down, Spotify automatical...

  • Casual Listener
  • I have 2 major issues with Spotify while using it through Android Auto. 1) whenever I try to play any other sound (MLB app, YouTube, etc) through Android Auto, it works fine at first, but as soon a...
  • MihailY
  • Moderator
  • 405 Views
  • 5 replies
  • 0 likes
  • 405 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why are my downloads disappearing every day? Spare me the generic reply pls

My downloads will randomly disappear nearly every day and this issue has been happening for almost a year at this point. I've sat here and read dozens of hours worth of articles and support posts, comments, even watched videos and none of the solutio...

  • Regular
  • My downloads will randomly disappear nearly every day and this issue has been happening for almost a year at this point. I've sat here and read dozens of hours worth of articles and support posts, co...
  • 4840157
  • Visitor
  • 1371 Views
  • 14 replies
  • 0 likes
  • 1371 Views
  • 14 replies
  • 0 likes