Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
On the Android app currently, only 5 characters of the artist name are shown, and then three dots to show it continues of course. Honestly I would just appreciate an increase in this, showing 8 characters and no dots would be helpful. I think the bes...
On the Android app currently, only 5 characters of the artist name are shown, and then three dots to show it continues of course. Honestly I would just appreciate an increase in this, showing 8 chara...
Moderator
189 Views
1 replies
0 likes
PlanPremiumCountryPhilippinesDeviceSamsung tab s8 Operating SystemAndroid 15 My Question or Issue
Plan Premium Country Philippines Device Samsung tab s8 Operating System Android 15 My Question or Issue
Casual Listener
298 Views
3 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsungOperating SystemAndroid My Question or IssueI am having a major issue with the new Mix feature that just rolled out to my device in beta. For context, I am trying to make a transition from about 1 minute in...
Plan Premium Country United States Device Samsung Operating System Android My Question or Issue I am having a major issue with the new Mix feature that just rolled out to my device i...
Newbie
1719 Views
11 replies
3 likes
PlanFreeCountryUSDevicePixel 7 pro Operating SystemAndroid My Question or IssueSpotify says I'm offline when using data but not on wifi. I tried reinstalling, cache and storage clear, and clean reinstalling, but nothing fixes it. How do I fix this?
Plan Free Country US Device Pixel 7 pro Operating System Android My Question or Issue Spotify says I'm offline when using data but not on wifi. I tried reinstalling, cache and ...
Spotify Star
166 Views
3 replies
0 likes
PlanFreeCountryUSADeviceGoogle Pixel 4aOperating SystemAndroid 13 My Question or IssueI have a playlist containing 579 songs with a run time of over 31 hours. For the past few hours, every time I've shuffled this playlist, only one specific artist pl...
Plan Free Country USA Device Google Pixel 4a Operating System Android 13 My Question or Issue I have a playlist containing 579 songs with a run time of over 31 hours. For the past fe...
Moderator
547 Views
14 replies
0 likes
PlanFreeCountryPolandDeviceSamsung Galaxy A40, Samsung Galaxy A41, Motorola moto g42, Samsung Galaxy A42 5G, Xiaomi Redmi 9 - tried on some smartphonesOperating SystemAndroid My Question or IssueSpotify pausing itself when charging phone. It pausing ...
Plan Free Country Poland Device Samsung Galaxy A40, Samsung Galaxy A41, Motorola moto g42, Samsung Galaxy A42 5G, Xiaomi Redmi 9 - tried on some smartphones Operating System Android &nbs...
Moderator
149 Views
1 replies
0 likes
Plan Free/Premium Country Usa Device Samsung s25 Operating System Android My Question or Issue When playing a podcast, I was trying to highlight and copy a subtitle in a podcast. It crashed the whole app. Easily repeatable.
Plan Free/Premium Country Usa Device Samsung s25 Operating System Android My Question or Issue When playing a podcast, I was trying to highlight and copy a s...
Moderator
489 Views
14 replies
1 likes
Plan PremiumCountry NigeriaDevice redmi K50 Operating system Android Fault informationWhen playing a song, the lyrics and progress bar scroll significantly faster than the song.This problem is most likely caused by Crossfade. The lyrics scrolling off...
Plan Premium Country Nigeria Device redmi K50 Operating system Android Fault information When playing a song, the lyrics and progress bar s...
Moderator
714 Views
8 replies
0 likes
PlanPremium CountryUA DeviceLG SL9Y Operating System- My Question or IssueI see very noticable pause between tracks when using Googe Cast + Spotify Connect and no option to remove it
Plan Premium Country UA Device LG SL9Y Operating System - My Question or Issue I see very noticable pause between tracks when using Googe Cast + S...
Regular
215 Views
1 replies
2 likes
I want to be able to start, play, and turn off the music even if I'm not physically there.
I want to be able to start, play, and turn off the music even if I'm not physically there.
Moderator
694 Views
5 replies
0 likes
this is happening to me rn!! did you ever fix it?
this is happening to me rn!! did you ever fix it?
Moderator
115 Views
1 replies
0 likes
Plan PremiumCountry United States Devicemoto g stylus 5GOperating SystemAndroid 12My Question or IssueSongs don't change order in search after you play them
Plan Premium Country United States Device moto g stylus 5G Operating System Android 12 My Question or Issue Songs don't change order in search after you play them&nb...
Moderator
142 Views
6 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAll my playlists were wiped out when my Android was reset. I have the Spotify playlists on my...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue All my ...
Moderator
223 Views
4 replies
0 likes
When i start the jam it says auto invite is not available on this device. Also i'm able to access new beta oppurtunities like new mixing features. (I think i'm inside of the their loyal user.).PlanPremiumCountryTurkeyDeviceSamsung S21 FE 5G ( First E...
When i start the jam it says auto invite is not available on this device. Also i'm able to access new beta oppurtunities like new mixing features. (I think i'm inside of the their loyal user.)...
Moderator
646 Views
1 replies
0 likes
This has been going on for a couple months now and multiple updates still haven’t patched it. The song/podcast will be playing and all of a sudden it’s like you go in a tunnel while on the phone, it’s spotty and will completely cut out all together. ...
This has been going on for a couple months now and multiple updates still haven’t patched it. The song/podcast will be playing and all of a sudden it’s like you go in a tunnel while on the phone, it’...
Moderator
145 Views
1 replies
0 likes
Hey folks, We're creating a new thread (here's the old one) to gather reports about the above issue where the progress bar of a song keeps moving but there's no sound coming out. Some users have reported that disabling the following options resolved ...
Hey folks, We're creating a new thread (here's the old one) to gather reports about the above issue where the progress bar of a song keeps moving but there's no sound coming out. &n...
Newbie
447 Views
2 replies
2 likes
PlanPremiumCountryUnited StatesDeviceGoggle Pixel 8 ProOperating SystemAndroid 16 Open Beta My Question or IssuePodcasts will not allow me to search for episodes. UI is overalapping the back arrow. See attached picture. App version 9.0.76.1126
Plan Premium Country United States Device Goggle Pixel 8 Pro Operating System Android 16 Open Beta My Question or Issue Podcasts will not allow me to search for episodes. UI is overa...
Moderator
138 Views
1 replies
0 likes
Any music player, that I've used to play my personal mp3s so far, continues playing after I've closed the app (out of the recent apps list). Spotify still didn't learn that, the only option (very cumbersome and unfriendly) is to start it up on my wat...
Any music player, that I've used to play my personal mp3s so far, continues playing after I've closed the app (out of the recent apps list). Spotify still didn't learn that, the only option (very cum...
Moderator
216 Views
5 replies
0 likes
I also have a similar issue, and another unrelated one since the update. When I skip song with the car buttons, it fast forwards the song and is stuck on fast forwarding. the other issue is that the podcast duration and time remaining is no longer sh...
I also have a similar issue, and another unrelated one since the update. When I skip song with the car buttons, it fast forwards the song and is stuck on fast forwarding. the other issue ...
Moderator
191 Views
1 replies
0 likes
Estaba escuchando la app de Spotify cuando quise reproducir una canción de una lista personalizada. Tras hacer clic en "Reproducir" en la lista, la app se bloqueó por completo. La cerré para intentar solucionar el problema. Al intentar abrirla de nue...
Estaba escuchando la app de Spotify cuando quise reproducir una canción de una lista personalizada. Tras hacer clic en "Reproducir" en la lista, la app se bloqueó por completo. La cerré para intentar...
Moderator
156 Views
1 replies
0 likes
