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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 973 Views
  • 0 replies
  • 4 likes

Login problems on FIIO M6

Plan: Premium DuoCountry: SwitzerlandDevice: FIIO M6Operating System: AndroidMy Question or Issue:I downloaded the .apk file on my FIIO M6. I can start the app but when I want to log in with ma account and Login, I always get the message"Sorry, somet...

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  • Newbie
  • Plan: Premium Duo Country: Switzerland Device: FIIO M6 Operating System: Android My Question or Issue: I downloaded the .apk file on my FIIO M6. I can start the app but when I want to log i...
  • robertoblatt
  • Casual Listener
  • 1535 Views
  • 4 replies
  • 0 likes
  • 1535 Views
  • 4 replies
  • 0 likes

Solved!! Permanent shuffle since last update.

PlanPremiumCountryUSADeviceGalaxy Tab S7, SM-T870Operating SystemAndroid One UI 5.1 February 2023 Patch My Question or IssueI just performed an update to Spotify this morning to version 8.8.20.54. Now, every playlist is on shuffle. Using the shuffle ...

  • Gig Goer
  •   Plan Premium Country USA Device Galaxy Tab S7, SM-T870 Operating System Android One UI 5.1 February 2023 Patch   My Question or Issue I just performed an update to Spotify this...
  • I_John_do
  • Visitor
  • 13320 Views
  • 8 replies
  • 1 likes
  • 13320 Views
  • 8 replies
  • 1 likes

STOP Spotify from opening automatically in car already!

PlanPremiumCountryCalifornia DeviceSamsung S22 My Question or IssueI've been trying to get Spotify to stop automatically opening in my car every time I start it for the better part of a year now. I've read and tried EVERY possibly fix and nothing has...

  • Casual Listener
  • Plan Premium Country California  Device Samsung S22   My Question or Issue I've been trying to get Spotify to stop automatically opening in my car every time I start it for the bet...
  • GazArnold10
  • Casual Listener
  • 7897 Views
  • 9 replies
  • 4 likes
  • 7897 Views
  • 9 replies
  • 4 likes

Superuser Contribution Spotify will not play through bluetooth

PremiumCountryThe Netherlands AndroidSamsung Galaxy A52Only Spotify refuses to play through bluetooth on my phone.Is there anyone else with a similar problem?

  • Casual Listener
  • Premium Country The Netherlands  Android Samsung Galaxy A52 Only Spotify refuses to play through bluetooth on my phone. Is there anyone else with a similar problem?  
  • OscarDC
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Disable autoplay on Android auto

Hi all,How on earth can I disable autostart whilst using Android Auto. Once it connects to Bluetooth it consistently won't turn off. I can imagine it's very distracting and certainly makes driving more hazodous. Thanks

  • Casual Listener
  • Hi all, How on earth can I disable autostart whilst using Android Auto. Once it connects to Bluetooth it consistently won't turn off. I can imagine it's very distracting and certainly makes driving ...
  • Baum1552
  • Visitor
  • 70185 Views
  • 26 replies
  • 5 likes
  • 70185 Views
  • 26 replies
  • 5 likes

Solved!!Superuser Contribution Lyrics won't show due to "About the Artist" info showing instead

With the latest update, artist information takes the place of lyrics for some artists. Considering there already is a way to see artist information, but no other way to see lyrics, this chage doesn't seem like it was thought through.

  • Gig Goer
  • With the latest update, artist information takes the place of lyrics for some artists. Considering there already is a way to see artist information, but no other way to see lyrics, this chage doesn't...
  • Tomthebombutter
  • Newbie
  • 59719 Views
  • 88 replies
  • 47 likes
  • about the artist
    lyrics
  • 59719 Views
  • 88 replies
  • 47 likes

Failed payment

59 payment transaction failed but payment was credit card

  • Visitor
  • 59 payment transaction failed but payment was credit card
  • Bittencourt
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops playing about ten seconds in

I start playing Spotify through the widget on my phone, and about ten seconds into the song it stops. It only starts again when I open the app specifically and keep it open on my phone even when the phone is locked. Any other app being open stops the...

  • Visitor
  • I start playing Spotify through the widget on my phone, and about ten seconds into the song it stops. It only starts again when I open the app specifically and keep it open on my phone even when the ...
  • gosir
  • Visitor
  • 4588 Views
  • 5 replies
  • 0 likes
  • 4588 Views
  • 5 replies
  • 0 likes

Cover art won't let me add more than 1 image

I've been trying to make some cover art for my Playlist but it only let's me add 1 then no more

  • Visitor
  • I've been trying to make some cover art for my Playlist but it only let's me add 1 then no more
  • Bittencourt
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Connect] Disable automatic switching between devices

Spotify Connect is great but the automatic switching is not for everyone. Please allow us to disable automatic switching between devices. I understand Spotify doesn't like user to play in more than one device and I am happy with that, but the applica...

  • Casual Listener
  • Spotify Connect is great but the automatic switching is not for everyone.   Please allow us to disable automatic switching between devices. I understand Spotify doesn't like user to play in mo...
  • fersarr1
  • Music Fan
  • 75473 Views
  • 158 replies
  • 125 likes
  • Connect
    Desktop
  • 75473 Views
  • 158 replies
  • 125 likes

I can't download my music in two devices.

Hi, I have a problem. I can't download music from my library on two devices. For example, my main device has offline mode and can download the music, but the second device cannot download if the first device has the music. If I delete the music from ...

  • Newbie
  • Hi, I have a problem. I can't download music from my library on two devices. For example, my main device has offline mode and can download the music, but the second device cannot download if the firs...
  • Amay
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • Android
  • 152 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Wear OS app keeps watch always awake

PlanPremiumCountryUnited KingdomDevicePixel Watch (1st Gen) with Pixel 7 ProOperating SystemWear OS 5.0 on watch,Android 15 on phone My Question or IssueWith the latest version of the Spotify app on Wear OS the app no longer respects the watch gestur...

  • Regular
  • Plan Premium Country United Kingdom Device Pixel Watch (1st Gen) with Pixel 7 Pro Operating System Wear OS 5.0 on watch, Android 15 on phone   My Question or Issue With the lates...
  • Rothlo
  • Regular
  • 2857 Views
  • 36 replies
  • 3 likes
  • 2857 Views
  • 36 replies
  • 3 likes

Superuser Contribution I keep adding a family member and it keeps deleting his account.

I keep adding my son onto my Spotify family account and it shows up for like 5 minutes and then it gets deleted from my plan members. This happens over and over and I have contacted support about it before and they said they fixed it but they didn't....

  • Casual Listener
  • I keep adding my son onto my Spotify family account and it shows up for like 5 minutes and then it gets deleted from my plan members. This happens over and over and I have contacted support about it ...
  • AlejaR
  • Moderator
  • 204 Views
  • 3 replies
  • 0 likes
  • 204 Views
  • 3 replies
  • 0 likes

Volume safety on my phone kicks in after 15 minutes

PlanPremiumCountryNorwayDeviceMotorola Edge 30Operating SystemAndroid 14 My Question or Issue So I get in my car, start Spotify and get driving with the volume on my phone set to max, while I adjust the volume of the music with my car's audio control...

  • Roadie
  • Plan Premium Country Norway Device Motorola Edge 30 Operating System Android 14   My Question or Issue   So I get in my car, start Spotify and get driving with the volume on my p...
  • Bittencourt
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "Your Episodes" broken 15s skip on Android Auto

PlanPremiumCountryUSADevicePixel 8a & Android Auto (Toyota)Operating SystemAndroid 14 Recently, Spotify's Android Auto controls broke for podcasts, but only for "Your Episodes" playlist. 15s skip forward and backward were replaced with skip ahead and...

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  • Gig Goer
  • Plan Premium Country USA Device Pixel 8a & Android Auto (Toyota) Operating System Android 14   Recently, Spotify's Android Auto controls broke for podcasts, but only for "Your Episo...
  • user29182
  • Casual Listener
  • 12956 Views
  • 87 replies
  • 52 likes
  • 12956 Views
  • 87 replies
  • 52 likes

Superuser Contribution Cannot dowload albums on adroid phone

PlanPremiumCountry Austria DeviceSamsung Galaxy A6 My Question or IssueHI All, I cannot dowload albums for a couple of months now.I did the following troubleshooting:I have enough space on your deviceI re-installed the appCleared cacheInternet connec...

  • Newbie
  • Plan Premium Country Austria   Device Samsung Galaxy A6     My Question or Issue HI All,  I cannot dowload albums for a couple of months now. I did the following trou...
  • OscarDC
  • Moderator
  • 348 Views
  • 3 replies
  • 0 likes
  • 348 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't download songs offline on Samsung Galaxy Watch 4

PlanPremium (Weekly)CountryIndiaDeviceSamsung Galaxy Watch 4Operating SystemWear OS 3 IssueThe issue I'm facing is that I have given storage permission to the app on my smartwatch but still I'm not able to download the songs for offline play.

  • Visitor
  • Plan Premium (Weekly) Country India Device Samsung Galaxy Watch 4 Operating System Wear OS 3   Issue The issue I'm facing is that I have given storage permission to the app on my smart...
  • Jasperbrands-nl
  • Casual Listener
  • 3789 Views
  • 10 replies
  • 1 likes
  • 3789 Views
  • 10 replies
  • 1 likes

Spotify STOP DOWNLOADING CACHE ON MY DEVICE!!

I want Spotify to download and store songs in cache when not required !! Add an option in settings to stop using cache downloading claiming to be an offline backup for no reason whatsoever This user had the same problem that doesn't seem to be fixed ...

  • Casual Listener
  • I want Spotify to download and store songs in cache when not required !!  Add an option in settings to stop using cache downloading claiming to be an offline backup for no reason whatsoever&nbsp...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Spotify rodando no pc e no celular

PlanPremiumCountry BrazilDeviceLG X PowerOperating SystemAndroid 6.0.1 Pessoal, boa tarde, estou usando o Spotify no pc e ele fica abrindo no celular também, alguem ja teve esse problema? Ta destruindo o tempo de bateria do meu celular. Alguem sabe c...

  • Casual Listener
  • Plan Premium Country  Brazil Device LG X Power Operating System Android 6.0.1  Pessoal, boa tarde, estou usando o Spotify no pc e ele fica abrindo no celular também, alguem ja ...
  • Bialetcia
  • Visitor
  • 2278 Views
  • 4 replies
  • 0 likes
  • 2278 Views
  • 4 replies
  • 0 likes

Superuser Contribution Skip button

PlanFree/PremiumCountryUSADeviceOnePlus Nord N300 When my screen is locked, when I press the skip 30 back button, it just skips forward and its been like since I started using Spotify on my this phone

  • Newbie
  • Plan Free/Premium Country USA Device OnePlus Nord N300   When my screen is locked, when I press the skip 30 back button, it just skips forward and its been like since I started using Spot...
  • OscarDC
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes