Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4781 Views

0 replies

6 likes

  • 4781 Views
  • 0 replies
  • 6 likes

Superuser Contribution Where is the play in the background setting?

There is a new notification when I open spotify asking me to turn on background play (or something like that, but there is no button that links directly to the phrase used by Spotify. The closest I found is 'Pause app activity if unused' but this has...

Visitor

There is a new notification when I open spotify asking me to turn on background play (or something like that, but there is no button that links directly to the phrase used by Spotify. The closest I f...

Yayayay_4545454AAA

Visitor

21720 Views

3 replies

1 likes

  • 21720 Views
  • 3 replies
  • 1 likes

Superuser Contribution Bug report: android back arrow not collapsing keyboard, removes search filter

PlanPremiumCountryUSADeviceGoogle Pixel 8Operating SystemAndroid 15Spotify Version9.0.18.604 My Question or IssueWhen searching within a playlist, the back arrow on the bottom of the Android screen used to collapse the keyboard, but you would still b...

Casual Listener

Plan Premium Country USA Device Google Pixel 8 Operating System Android 15 Spotify Version 9.0.18.604   My Question or Issue When searching within a playlist, the back arrow on the b...

kaesterly

Casual Listener

740 Views

7 replies

2 likes

  • 740 Views
  • 7 replies
  • 2 likes

Superuser Contribution Sleep timer shutting down app

PlanFreeCountryUnited statesDeviceAlcatel, late 2017Operating SystemAndroid 7.0 (not sure, but I think this is the right information) My Question or IssueSince the last update, everytime I try to turn on the sleep timer it shuts the whole app down. I...

Newbie

Plan Free Country United states Device Alcatel, late 2017 Operating System Android 7.0 (not sure, but I think this is the right information)   My Question or Issue Since the last updat...

KeilDid

Newbie

271 Views

4 replies

0 likes

  • 271 Views
  • 4 replies
  • 0 likes

Superuser Contribution Smart Shuffle breaks the ability to select certain songs in Liked Library

PlanPremiumCountryCanadaDevicePixel 8 ProOperating SystemAndroid 15 My Question or IssueWhen Smart Shuffle is turned on in my Liked Library, it prevents me from playing certain songs. When clicking the song, nothing happens, just stops playing anythi...

Newbie

Plan Premium Country Canada Device Pixel 8 Pro Operating System Android 15   My Question or Issue When Smart Shuffle is turned on in my Liked Library, it prevents me from playing certa...

MihailY

Moderator

232 Views

3 replies

0 likes

  • 232 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify causes significant battery drain on Pixel 8 Pro

Pixel 8 Pro, Android 14, Spotify Premium build 8.8.76.667, Sweden. Brand new phone and first day of use, and installed the app earlier today. Spotify has somehow managed to drain 38% (!) of battery with 4 minutes screen time and 4h 44 mins background...

Regular

Pixel 8 Pro, Android 14, Spotify Premium build 8.8.76.667, Sweden.   Brand new phone and first day of use, and installed the app earlier today.  Spotify has somehow managed to drain 38% (...

Mayor_Mike

Newbie

54902 Views

139 replies

35 likes

  • 54902 Views
  • 139 replies
  • 35 likes

Solved!!Superuser Contribution All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Plan Free Device Xiaomi Lite 12  Operating System Xiaomi HyperOS  My Question or Issue I logged into my account and saw that I can't play a single song and absolutely all playlists a...

NotHappy_

Casual Listener

326313 Views

535 replies

34 likes

Account
Free
  • 326313 Views
  • 535 replies
  • 34 likes

Solved!!Superuser Contribution Pushed ADs in wrong language

I am in New Zealand but occasionally have been pushed ads in Kenyan (not english as I have received since joining). I am a free user. I have New Zealand selected as my country and primarily use my android Samsung mobile. I have gone to the ads and no...

Visitor

I am in New Zealand but occasionally have been pushed ads in Kenyan (not english as I have received since joining). I am a free user. I have New Zealand selected as my country and primarily use my an...

VenerateWarlock

Visitor

9968 Views

12 replies

4 likes

  • 9968 Views
  • 12 replies
  • 4 likes

Superuser Contribution Auto Play Randomly Not Working with Bluetooth in a Car

I am a Premium subscriber in the US with a Samsung A53 5G Phone, Android 15, most up-to-date version of the Spotify app, and a 2022 Subaru Infotainment console with the latest firmware updates. In the last 2-3 weeks, Spotify will not always automatic...

Regular

I am a Premium subscriber in the US with a Samsung A53 5G Phone, Android 15, most up-to-date version of the Spotify app, and a 2022 Subaru Infotainment console with the latest firmware updates. ...

Dessi

Moderator

874 Views

3 replies

0 likes

bluetooth
bugs
  • 874 Views
  • 3 replies
  • 0 likes

Superuser Contribution Andriod cannot load and play songs, albums or playlists on Wifi or Mobile Data

PlanPremium DuoCountryUnited StatesDeviceSamsung A16Operating SystemAndriod ver. 15, One UI ver. 7.0 My Question or IssueMy spotify app became unable to load any albums or playlists at all when I tried to use the app. I attempted to restart my device...

Newbie

Plan Premium Duo Country United States Device Samsung A16 Operating System Andriod ver. 15, One UI ver. 7.0   My Question or Issue My spotify app became unable to load any albums or pl...

Dessi

Moderator

916 Views

3 replies

0 likes

All songs not available
andriod
not loading
  • 916 Views
  • 3 replies
  • 0 likes

Superuser Contribution Version .593 auto starts dolby equalizer

Latest version of Spotify premium auto-enables the Dolby atmos equalizer on android 12+ when playback starts. If I turn dolby off from the phone's audio settings, spotify enables it again on the next song it plays. dolby just creates distortions and ...

Regular

Latest version of Spotify premium auto-enables the Dolby atmos equalizer on android 12+ when playback starts. If I turn dolby off from the phone's audio settings, spotify enables it again on the next...

Vasil

Moderator

5492 Views

24 replies

7 likes

  • 5492 Views
  • 24 replies
  • 7 likes

Superuser Contribution No chapters in audiobooks

PlanPremiumCountryUS In mobile app cannot see audiobook chapters. Desktop app shows these chapters and chapters were previously visible. Tried reinstalling and this did not help

Casual Listener

  Plan Premium Country US   In mobile app cannot see audiobook chapters. Desktop app shows these chapters and chapters were previously visible. Tried reinstalling and this did not hel...

Yordan

Moderator

3809 Views

25 replies

6 likes

  • 3809 Views
  • 25 replies
  • 6 likes

Superuser Contribution How can I connect Hitster to spotify Premium?

I tried connecting Hitster to my spotify Premium Account but it only keeps on the 3 dots that show that it's loading and nothing happens even after a longer time period.

Visitor

I tried connecting Hitster to my spotify Premium Account but it only keeps on the 3 dots that show that it's loading and nothing happens even after a longer time period.

MrSteDee

Visitor

7987 Views

12 replies

2 likes

  • 7987 Views
  • 12 replies
  • 2 likes

Superuser Contribution How do I get the cover art of a song to appear when In sharing on WhatsApp?

When I'm sharing a link to a song on WhatsApp messenger no cover art shows upPlan: Premium Device: Galaxy S22 Ultra Android Version: 14

Newbie

When I'm sharing a link to a song on WhatsApp messenger no cover art shows up Plan: Premium Device: Galaxy S22 Ultra Android Version: 14

One_owen

Casual Listener

1071 Views

3 replies

0 likes

  • 1071 Views
  • 3 replies
  • 0 likes

Superuser Contribution spotify App cannot be downloaded (Spotify uygulamasını indiremiyorum)

Aşağıdaki bilgilerin hiçbiri gerekli değildir. Ancak, ne kadar çok bilgi verirseniz, size yardımcı olmaya çalışmamız o kadar kolay olacaktır.PlanFreeÜlkeTürkiye/TurkeyCihaz(Oppo A15s)İşletim Sistemi(Android 10) Soru veya SorunumEn:Spotify app cannot ...

Visitor

Aşağıdaki bilgilerin hiçbiri gerekli değildir. Ancak, ne kadar çok bilgi verirseniz, size yardımcı olmaya çalışmamız o kadar kolay olacaktır. Plan Free Ülke Türkiye/Turkey Cihaz (Oppo A15s) İş...

Roziiiiii

Newbie

1226 Views

3 replies

0 likes

  • 1226 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast starting next episode, or ending, before end of podcast

PlanPremiumCountryUKDeviceGoogle Pixel 8aOperating SystemAndroid 16 My Question or IssueWhen listening to podcasts, the app is skipping to a different episode before the end. The amount of time varies for podcast, but it's normally 1-3 minutes. The a...

Casual Listener

  Plan Premium Country UK Device Google Pixel 8a Operating System Android 16   My Question or Issue When listening to podcasts, the app is skipping to a different episode be...

Eni

Moderator

946 Views

5 replies

0 likes

Podcasts
  • 946 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't connect to Spotify with my Suunto 7 watch

Hello,I can no longer connect my Suunto 7 watch to Spotify.I either get an error message telling me to check my network (even though all apps are working) or the connection screen keeps repeating. Plan Premium Country France Device Honor Magic 4 Pro ...

Music Fan

Hello, I can no longer connect my Suunto 7 watch to Spotify. I either get an error message telling me to check my network (even though all apps are working) or the connection screen keeps repeating...

Nospug

Visitor

4041 Views

48 replies

2 likes

  • 4041 Views
  • 48 replies
  • 2 likes

Superuser Contribution 2 Issues On Tablet: Landscape Mode For Lyrics Is Not Available + Player Disappears

Spoiler (Highlight to read)PlanPremiumCountryTürkiyeDeviceSamsung Galaxy Tab S8 (SM-X700)Operating SystemAndroid 13, One UI 5.1My Question or IssueSince a couple weeks, I'm having 2 troubles on the Spotify app on my Galaxy Tab S8 tablet. Those are st...

Newbie

  Plan Premium Country Türkiye Device Samsung Galaxy Tab S8 (SM-X700) Operating System Android 13, One UI 5.1 My Question or Issue Since a couple weeks, I'm having 2 troubles o...

Skarya22

Newbie

19742 Views

53 replies

27 likes

  • 19742 Views
  • 53 replies
  • 27 likes

Superuser Contribution Shuffle keeps turning itself off

PlanPremiumCountryUSADeviceOnePlus N20Operating SystemAndroid 12 My Question or IssueWhenever I select a new song/playlist or connect to Bluetooth with the app open, shuffle turns itself off and I have to turn it back on manually. It also sometimes (...

Roadie

Plan Premium Country USA Device OnePlus N20 Operating System Android 12   My Question or Issue Whenever I select a new song/playlist or connect to Bluetooth with the app open, shuffle ...

aessof05

Regular

6262 Views

18 replies

1 likes

  • 6262 Views
  • 18 replies
  • 1 likes

Adding a song to queue adds it in different places depending on queue location

PlanPremiumCountryUnited statesDeviceSamsung s22Operating SystemAndroid My Question or IssueWhen I swipe to add a song to queue from a playlist or search it adds it to the end of queue (how it has normally and always been for me), when I go to an art...

Newbie

Plan Premium Country United states Device Samsung s22 Operating System Android   My Question or Issue When I swipe to add a song to queue from a playlist or search it adds it to the en...

Oxyer

Newbie

846 Views

9 replies

0 likes

  • 846 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Spotify what's going on? talk to me, I'm here

Plan"Premium" because in reality it feel like worst than the Free planCountryCanadaDeviceSamsung A50Operating SystemAndroid 11 My Question or IssueWhat's going on? I don't want to judge you but clearly there is a problem. I want to help you and the o...

Roadie

  Plan "Premium" because in reality it feel like worst than the Free plan Country Canada Device Samsung A50 Operating System Android 11   My Question or Issue What's going on? I ...

johnmcmackin

Visitor

3250 Views

17 replies

2 likes

  • 3250 Views
  • 17 replies
  • 2 likes