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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38762 Views
  • 65 replies
  • 25 likes
  • 38762 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875750 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875750 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Superuser Contribution Bluetooth headphones open Spotify when pressing play button.

DeviceHuawei P20 liteOperating SystemAndroid 9 My Question or IssueWhen Bluetooth headphones are connected, pressing the play/pause button will automatically launch and play Spotify even when it's not already open. This is particularly annoying as so...

  • Visitor
  • Device Huawei P20 lite Operating System Android 9   My Question or Issue When Bluetooth headphones are connected, pressing the play/pause button will automatically launch and play Spotify ...
  • HardBloodNelza
  • Casual Listener
  • 15637 Views
  • 25 replies
  • 7 likes
  • 15637 Views
  • 25 replies
  • 7 likes

Android Auto - Playlists Not Up To Date When Selected

For the past month or two, I've been having an issue in which selecting a playlist (such as Release Radar or Discovery Weekly) within Android Auto is not updating and showing the current songs. It is stuck on the previous week. I have to go onto my p...

  • Regular
  • For the past month or two, I've been having an issue in which selecting a playlist (such as Release Radar or Discovery Weekly) within Android Auto is not updating and showing the current songs. It is...
  • Onizuka
  • Newbie
  • 309 Views
  • 4 replies
  • 0 likes
  • 309 Views
  • 4 replies
  • 0 likes

Superuser Contribution Why can't I see some lyrics any more?

Premium/NL/Android+Desktop Some lyrics have disappeared from Android and Desktop. For example, "I Go Hard, I go home" by "The Presets" is almost unintelligible without lyrics. I used to be able to get the lyrics on Spotify, now I can't. Yet they are ...

  • Music Fan
  • Premium/NL/Android+Desktop   Some lyrics have disappeared from Android and Desktop.   For example, "I Go Hard, I go home" by "The Presets" is almost unintelligible without lyrics. I use...
  • Laerkehoff
  • Visitor
  • 25538 Views
  • 20 replies
  • 6 likes
  • 25538 Views
  • 20 replies
  • 6 likes

Superuser Contribution Spotify Connect/Cast is Broken, Can't Switch Devices Without Losing Queue

PlanPremiumCountryUnited StatesDevicePixel FoldOperating SystemWindows 11 Pro My Question or Issue Spotify Connect and Cast is broken on Android. The issues I have seen in the past is what led me to switch to YouTube Music for a period of time, but t...

  • Gig Goer
  • Plan Premium Country United States Device Pixel Fold Operating System Windows 11 Pro   My Question or Issue   Spotify Connect and Cast is broken on Android.   The issues I...
  • jdtemple
  • Gig Goer
  • 527 Views
  • 11 replies
  • 1 likes
  • 527 Views
  • 11 replies
  • 1 likes

Superuser Contribution Unavailable songs

Hi i want to listen to unbreakable from bon jovi but somehow that song is not availible can anyone tell me why?

  • Newbie
  • Hi i want to listen to unbreakable from bon jovi but somehow that song is not availible can anyone tell me why?
  • OscarDC
  • Moderator
  • 641 Views
  • 2 replies
  • 1 likes
  • 641 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution How to stop Spotify starting when I switch on Bluetooth?

I have Spotify installed on a Pixel 5, running Android 12 (standard build). Whenever I switch on Bluetooth, Spotify automatically starts playing. This has only started happening to me in the last month or so. When I switch my phone on in the morning,...

  • Regular
  • I have Spotify installed on a Pixel 5, running Android 12 (standard build).   Whenever I switch on Bluetooth, Spotify automatically starts playing.  This has only started happening to me ...
  • Dasuper
  • Casual Listener
  • 16003 Views
  • 25 replies
  • 1 likes
  • 16003 Views
  • 25 replies
  • 1 likes

Solved!!Superuser Contribution Friends Mix not appearing on Android App

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy A54Operating SystemAndroid 13, One UI 5.1My Question or IssueI'm unable to see the Friends Mix playlist on the Android App. It appears fine on the desktop app and website. This is what it shows whe...

Screenshot_20230514_114155_Spotify.jpg
  • Regular
  • Plan Premium Country United Kingdom Device Samsung Galaxy A54 Operating System Android 13, One UI 5.1 My Question or Issue I'm unable to see the Friends Mix playlist on the Android App. It a...
  • zvati
  • Newbie
  • 552 Views
  • 6 replies
  • 1 likes
  • 552 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Spotify what's going on? talk to me, I'm here

Plan"Premium" because in reality it feel like worst than the Free planCountryCanadaDeviceSamsung A50Operating SystemAndroid 11 My Question or IssueWhat's going on? I don't want to judge you but clearly there is a problem. I want to help you and the o...

  • Roadie
  •   Plan "Premium" because in reality it feel like worst than the Free plan Country Canada Device Samsung A50 Operating System Android 11   My Question or Issue What's going on? I ...
  • Rinooni
  • Visitor
  • 1027 Views
  • 15 replies
  • 2 likes
  • 1027 Views
  • 15 replies
  • 2 likes

Superuser Contribution android app background effect in playlists not working properly

PlanPremiumCountrySouth KoreaDeviceGalaxy S23 Ultra, Galaxy tab S9, iPad Pro 12.9 5th genOperating Systemandroid14 (oneui6.1), ios17My Question or IssueThe background effects on the background when you chooze a playlist doesn't seem to appear properl...

  • Newbie
  •   Plan Premium Country South Korea Device Galaxy S23 Ultra, Galaxy tab S9, iPad Pro 12.9 5th gen Operating System android14 (oneui6.1), ios17 My Question or Issue The background effect...
  • OscarDC
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution App loose last played song and playlist when it should start playing

PlanPremiumCountryCzech RepublicDeviceSony Xperia 10VOperating SystemAndroid 14 My IssueVery often (like every 2nd/3rd) use of Spotify in a car (over bluetooth), the app loads (after get in the car), it shows shortly correctly actual playing song (wh...

  • Music Fan
  • Plan Premium Country Czech Republic Device Sony Xperia 10V Operating System Android 14   My Issue Very often (like every 2nd/3rd) use of Spotify in a car (over bluetooth), the app load...
  • Benik3
  • Music Fan
  • 556 Views
  • 15 replies
  • 0 likes
  • 556 Views
  • 15 replies
  • 0 likes

Superuser Contribution My Rock playlist only shows 3 options like 'legendary'.

If I select a music category like Dance or HipHop I get tons of different suggestions like new releases, modern, old school etc. However when I select Rock it only shows 'legendary, the core of rock music and latin rock'.

  • Casual Listener
  • If I select a music category like Dance or HipHop I get tons of different suggestions like new releases, modern, old school etc. However when I select Rock it only shows 'legendary, the core of rock ...
  • Kathlos
  • Casual Listener
  • 508 Views
  • 9 replies
  • 0 likes
  • 508 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify closes after a few seconds on kindle after opening

I tried to access my Spotify on my kindle fire (5th Gen) and it keeps closing after a few seconds after opening. I'm able to access my Spotify on both Computer and Android phone but not my kindle fire. Please help. Plan Free Device Kindle Fire Operat...

  • Casual Listener
  • I tried to access my Spotify on my kindle fire (5th Gen) and it keeps closing after a few seconds after opening. I'm able to access my Spotify on both Computer and Android phone but not my kindle fir...
  • Megearlene
  • Casual Listener
  • 3786 Views
  • 56 replies
  • 6 likes
  • 3786 Views
  • 56 replies
  • 6 likes

Superuser Contribution Storage switched back to internal at every reboot (I've found the solution!)

PlanPremiumCountryBrazilDeviceXiaomi Mi A2 LiteOperating SystemAndroid Pie My Question or IssueI have encoutered this issue and many post with people with problems rebooting the phone and mantaining the storage option properly configured as SD card.I...

  • Visitor
  • Plan Premium Country Brazil Device Xiaomi Mi A2 Lite Operating System Android Pie   My Question or Issue I have encoutered this issue and many post with people with problems reboo...
  • tilusnet
  • Casual Listener
  • 8990 Views
  • 20 replies
  • 7 likes
  • external memory
    sd card troubleshooting
  • 8990 Views
  • 20 replies
  • 7 likes

Syncing local files to mobile

PlanPremiumCountryFranceDeviceMobile : Samsung A52 / PC : Dell Latitude Operating SystemAndroid 12 / Windows 10 My Question or IssueHi, Can you please help me?I added some local files (MP3) from my computer to the desktop app. Then I added them to va...

  • Casual Listener
  • Plan Premium Country France Device Mobile : Samsung A52  / PC : Dell Latitude  Operating System Android 12 / Windows 10   My Question or Issue Hi,  Can you please help ...
  • nyjonas
  • Regular
  • 7659 Views
  • 8 replies
  • 1 likes
  • 7659 Views
  • 8 replies
  • 1 likes

Superuser Contribution Song preview / album cover not sharing in Facebook app.

When I share songs from Spotify into Facebook on my phone it doesn't show the song cover in the post. Only the song title and a blank "open spotify" link. It's very similar to the issue "Song preview sharing on Facebook" posted by asandro but the lin...

  • Casual Listener
  • When I share songs from Spotify into Facebook on my phone it doesn't show the song cover in the post. Only the song title and a blank "open spotify" link. It's very similar to the issue "Song preview...
  • Dessi
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Smart Shuffle

PlanPremiumCountryUSADevicePixel 8 Operating SystemAndroid 14 My Question or Issue Spotify Team, I'm having this issue with Smart Shuffle where, If Smart Shuffle is on when Spotify is launched (left on from previous session), I am not able to play an...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 8  Operating System Android 14   My Question or Issue   Spotify Team,   I'm having this issue with Smart Shuffle where,   ...
  • SquareSynthEnjoyer
  • Casual Listener
  • 126 Views
  • 2 replies
  • 0 likes
  • 126 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify keeps running in the background

Hello,Spotify keeps running in the backgroud even after I close it. The device is Samsung A14.I've disabled everything I can think of but Spotify still runs in the background.Please cold you tell me how I can disable it completely and have it running...

  • Visitor
  • Hello, Spotify keeps running in the backgroud even after I close it. The device is Samsung A14. I've disabled everything I can think of but Spotify still runs in the background. Please cold you te...
  • PR0G4M3R
  • Visitor
  • 9720 Views
  • 9 replies
  • 0 likes
  • 9720 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution When watching video in landscape, picture is obscured by play/pause button

PlanPremiumCountryUKDevicePixel 7Operating SystemAndroid 14 My Question or IssueCan someone help with this issue? When I'm trying to watch podcast videos in landscape mode, the picture is obscured by the play/pause button and the 15 sec fwd/rewind bu...

  • Regular
  • Plan Premium Country UK Device Pixel 7 Operating System Android 14   My Question or Issue Can someone help with this issue?  When I'm trying to watch podcast videos in landscape m...
  • Krotz
  • Regular
  • 368 Views
  • 6 replies
  • 0 likes
  • 368 Views
  • 6 replies
  • 0 likes