Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
114060 Views
26 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Roadie
229317 Views
148 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
588074 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
483650 Views
580 replies
42 likes
PlanPremiumCountryUKDeviceGoogle Pixel 9Operating SystemAndroid 17 My Question or IssueFor several weeks I have had duplicated rows of albums on the Discover page where there should be different 'Similar to' lists. I have attached a screenshot of thi...
Plan Premium Country UK Device Google Pixel 9 Operating System Android 17 My Question or Issue For several weeks I have had duplicated rows of albums on the Discover page where there...
Regular
146 Views
2 replies
0 likes
PlanPremiumCountryIsraelDeviceSamsung Galaxy 23 feOperating SystemOne ui 8.5My IssueThe spotify app crashes on start, the bug doesn't happen in public version
Plan Premium Country Israel Device Samsung Galaxy 23 fe Operating System One ui 8.5 My Issue The spotify app crashes on start, the bug doesn't happen in public version
Spotify Star
141 Views
1 replies
0 likes
PlanPremiumCountryFinlandDeviceOne Plus Nord CE 3 LiteOperating SystemOxygen OS 15Spotify app. v 9.1.68.1888My Question or IssueWhy HD quality concerts (e.g. Olivia Rodrigo, Billions Club) are shown with only 240p quality on phones? My measured WiFi ...
Plan Premium Country Finland Device One Plus Nord CE 3 Lite Operating System Oxygen OS 15 Spotify app. v 9.1.68.1888 My Question or Issue Why HD quality concerts (e.g. Olivia Rodrigo, Billi...
Moderator
54 Views
1 replies
0 likes
How can I make my background color the same as my picture on my android phone? Every time I change my picture different colors, the background is always green. My laptop and iPad's background colors are the same as my picture though...
How can I make my background color the same as my picture on my android phone? Every time I change my picture different colors, the background is always green. My laptop and iPad's background colors ...
Visitor
49104 Views
12 replies
4 likes
I have known recently that there are translations of the lyrics and i wanna know what can i do to do that.And i guess this isnt available in windows at the moment but in android how do u do it?
I have known recently that there are translations of the lyrics and i wanna know what can i do to do that. And i guess this isnt available in windows at the moment but in android how do u do it?
Newbie
143477 Views
39 replies
9 likes
PlanPremiumCountryNetherlands DeviceSamsung Galaxy S24 UltraOperating SystemAndroid 16 My Question or IssueI just opened the Spotify app and wanted to change the genre of my discover weekly, but it gave me an error. When I left the screen to re-open ...
Plan Premium Country Netherlands Device Samsung Galaxy S24 Ultra Operating System Android 16 My Question or Issue I just opened the Spotify app and wanted to change the genre o...
Casual Listener
92 Views
2 replies
0 likes
Plan Premium - Family Country United Kingdom Device OnePlus Nord 4 Operating System Oxygen OS 16.0.5 My Question or Issue I'm aware this issue has been marked as resolved as of app version 9.1.36, but I'm on version 9.1.58 and the issue is persisting...
Plan Premium - Family Country United Kingdom Device OnePlus Nord 4 Operating System Oxygen OS 16.0.5 My Question or Issue I'm aware this issue has been marked as reso...
Casual Listener
728 Views
11 replies
2 likes
PlanPremiumCountryUSADeviceTecno Spark 20 Pro+Operating SystemAndroid 14My Question or IssueHello Spotify Team,I am raising a critical performance defect regarding severe UI scrolling lag, frame drops, and Canvas stuttering on the Android app, specif...
Plan Premium Country USA Device Tecno Spark 20 Pro+ Operating System Android 14 My Question or Issue Hello Spotify Team, I am raising a critical performance defect regarding severe UI scrol...
133 Views
0 replies
0 likes
PlanPremiumCountryNetherlands DeviceGoogle TV streamer 4K Operating SystemAndroid 14 My Question or IssueHi everyone,I’m experiencing an issue when trying to play music videos on my Google TV Streamer 4K (Android 14).When I switch to video playback, ...
Plan Premium Country Netherlands Device Google TV streamer 4K Operating System Android 14 My Question or Issue Hi everyone, I’m experiencing an issue when trying to pl...
Casual Listener
1932 Views
11 replies
0 likes
For the past month, my Spotify app has had numerous issues that I can't find anywhere else, and it's become unusable. 1. When I start the app, regardless of if using WiFi or mobile data, it takes a very long time to load. 2. When I go to play anythin...
For the past month, my Spotify app has had numerous issues that I can't find anywhere else, and it's become unusable. 1. When I start the app, regardless of if using WiFi or mobile dat...
Roadie
9435 Views
9 replies
2 likes
A música mudam sozinhas as vezes volto pra onde esta é logo em seguida muda de novo , não dando tempo nem de ouvir a musica Translation: The music changes on its own; sometimes I go back to where it was, and then it changes again, not even giving me ...
A música mudam sozinhas as vezes volto pra onde esta é logo em seguida muda de novo , não dando tempo nem de ouvir a musica Translation: The music changes on its own; sometimes I go...
Visitor
14847 Views
4 replies
1 likes
I opened the app this morning and all of my downloaded songs were gone. This is no big deal, it happens every once in a while, but when I went to check my storage, I didn't see the option to download songs to my SD card. It doesn't even show up as an...
I opened the app this morning and all of my downloaded songs were gone. This is no big deal, it happens every once in a while, but when I went to check my storage, I didn't see the option to download...
Casual Listener
2380 Views
7 replies
0 likes
PlanPremiumCountryIrelandDevicePixel 7Operating System(Android 14) My Question or Issuenot rlly too much to add beyond the title. occasionally the queue will start acting up and just pause automatically each time a song ends for no discernible reason...
Plan Premium Country Ireland Device Pixel 7 Operating System (Android 14) My Question or Issue not rlly too much to add beyond the title. occasionally the queue will start acting up ...
Moderator
9484 Views
21 replies
2 likes
Hey folks, We're creating a new thread (here's the old one) to gather reports about the above issue where the progress bar of a song keeps moving but there's no sound coming out. Some users have reported that disabling the following options resolved ...
Hey folks, We're creating a new thread (here's the old one) to gather reports about the above issue where the progress bar of a song keeps moving but there's no sound coming out. &n...
Casual Listener
14486 Views
9 replies
4 likes
PlanPremium DuoCountryArgentinaDeviceMotorola E4+Operating SystemAndroid 7 My Question or IssueAfter the recent update, not only did I lose my entire library of more than 3000 songs, but after going through the (completely unnecesary) hassle of re-li...
Plan Premium Duo Country Argentina Device Motorola E4+ Operating System Android 7 My Question or Issue After the recent update, not only did I lose my entire library of more than 300...
Newbie
500 Views
1 replies
1 likes
Spotify Android v9.1.64.1676 Plan Premium Country USA Device Samsung Galaxy Z Fold 7 Operating System Android 16 Reproduction steps 1. Play a song 2. Tap the button 3. Notice how the "Find playlist" input box is not visibble 4. Swipe the list of play...
Spotify Android v9.1.64.1676 Plan Premium Country USA Device Samsung Galaxy Z Fold 7 Operating System Android 16 Reproduction steps 1. Play a song 2. ...
Moderator
156 Views
2 replies
0 likes
PlanFree, have used premium for yearsCountryNetherlandsDeviceSamsung galaxy S24 / Windows 11 Operating System Android 16 and windows 11 My Question or IssueThe shuffle function doesn't seem to work, it plays my liked songs in the same order everytime...
Plan Free, have used premium for years Country Netherlands Device Samsung galaxy S24 / Windows 11 Operating System Android 16 and windows 11 My Question or Issue ...
Regular
3490 Views
18 replies
0 likes
PlanFamily premiumCountrySlovakiaDeviceSony Bravia 9Operating SystemGoogle TV My Question or IssueDuring listening to Spotify app on TV, TV is going into screensaver ambient mode after few minutes, and then turning off based on no activity timing set...
Plan Family premium Country Slovakia Device Sony Bravia 9 Operating System Google TV My Question or Issue During listening to Spotify app on TV, TV is going into screensaver ambient ...
Newbie
481 Views
4 replies
1 likes
PlanPremiumCountryUnited StatesDeviceSamsungOperating SystemAndroid My Question or IssueI am having a major issue with the new Mix feature that just rolled out to my device in beta. For context, I am trying to make a transition from about 1 minute in...
Plan Premium Country United States Device Samsung Operating System Android My Question or Issue I am having a major issue with the new Mix feature that just rolled out to my device i...
Music Fan
17571 Views
26 replies
16 likes
HelloI'm experiencing a persistent playback issue on my Poco F4 running HyperOS 1.0.8.0.The problem only occurs in Spotify. Whenever I manually press Next to skip to the next track, the new song appears to play normally—the progress bar moves and the...
Hello I'm experiencing a persistent playback issue on my Poco F4 running HyperOS 1.0.8.0. The problem only occurs in Spotify. Whenever I manually press Next to skip to the next track, the new song ...
Moderator
96 Views
1 replies
1 likes
