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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27658 Views
  • 59 replies
  • 23 likes
  • 27658 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870355 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870355 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24733 Views
  • 3 replies
  • 0 likes
  • 24733 Views
  • 3 replies
  • 0 likes

Superuser Contribution Wrong artwork cover on car's Bluetooth.

PlanPremiumCountryGreeceDeviceNothing Phone 1 Operating SystemAndroid 13CarHyundai Tucson (2021) My Question or IssueMobile connected via Bluetooth (not android auto with cable, only Bluetooth).Music plays from Spotify. The title and the artwork cove...

  • Casual Listener
  • Plan Premium Country Greece Device Nothing Phone 1  Operating System Android 13 Car Hyundai Tucson (2021)   My Question or Issue Mobile connected via Bluetooth (not android...
  • ilkereryilmaz
  • Regular
  • 4497 Views
  • 66 replies
  • 2 likes
  • artwork cover
    avrcp
    bluetooth
  • 4497 Views
  • 66 replies
  • 2 likes

Superuser Contribution "Get the Best Experience on Android 12..." Pop Up

PlanPremiumCountryUSDeviceGalaxy Note 20 UltraOperating SystemAndroid 12 My Question or IssueI keep getting a pop up that says "Get the best Spotify experience on Android 12...Allow Bluetooth". I don't necessarily see a reason to allow bluetooth sinc...

  • Visitor
  • Plan Premium Country US Device Galaxy Note 20 Ultra Operating System Android 12   My Question or Issue I keep getting a pop up that says "Get the best Spotify experience on Android 12....
  • mwarnslei
  • Casual Listener
  • 41293 Views
  • 94 replies
  • 44 likes
  • 41293 Views
  • 94 replies
  • 44 likes

Superuser Contribution Order of playlists in folder doesn't stay alphabetical

Since one of the recent updates of the Android App the order of playlists in a folder doesn't stay Alphabetical any more but always changes back to Recent. I can change it as often as I want to Alphabetical, the app simply ignores my wish. Very annoy...

  • Casual Listener
  • Since one of the recent updates of the Android App the order of playlists in a folder doesn't stay Alphabetical any more but always changes back to Recent. I can change it as often as I want to Alpha...
  • Eni
  • Moderator
  • 117 Views
  • 4 replies
  • 0 likes
  • 117 Views
  • 4 replies
  • 0 likes

Superuser Contribution Storage switched back to internal at every reboot (I've found the solution!)

PlanPremiumCountryBrazilDeviceXiaomi Mi A2 LiteOperating SystemAndroid Pie My Question or IssueI have encoutered this issue and many post with people with problems rebooting the phone and mantaining the storage option properly configured as SD card.I...

  • Visitor
  • Plan Premium Country Brazil Device Xiaomi Mi A2 Lite Operating System Android Pie   My Question or Issue I have encoutered this issue and many post with people with problems reboo...
  • Priyangkam_007
  • Casual Listener
  • 8259 Views
  • 19 replies
  • 7 likes
  • external memory
    sd card troubleshooting
  • 8259 Views
  • 19 replies
  • 7 likes

Superuser Contribution Car View missing

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy S20+ 5GOperating SystemAndroid 11 My Question or IssueAs of today the 'Car Mode' is missing from my settings. I have it on all the time for driving before and after work, but when I started playing mu...

  • Casual Listener
  • Plan Premium Country New Zealand Device Samsung Galaxy S20+ 5G Operating System Android 11  My Question or Issue As of today the 'Car Mode' is missing from my settings. I have it on all...
  • Crispfan
  • Casual Listener
  • 103991 Views
  • 256 replies
  • 79 likes
  • car mode
    settings
  • 103991 Views
  • 256 replies
  • 79 likes

Superuser Contribution Smart shuffle does not create a new mix/shuffle order

Whenever I turn smart shuffle on, it does not generate a new shuffle order. It queues the exact same songs in the exact same order every time. Unlike regular shuffle which creates a new mix everytime it is turned off and on, smart shuffle queues the ...

  • Visitor
  • Whenever I turn smart shuffle on, it does not generate a new shuffle order. It queues the exact same songs in the exact same order every time. Unlike regular shuffle which creates a new mix everytime...
  • 5p0tison
  • Casual Listener
  • 9533 Views
  • 96 replies
  • 27 likes
  • 9533 Views
  • 96 replies
  • 27 likes

Superuser Contribution I remove a device using my android app. The device keeps popping BACK UP

I let my roommate sign on to listen on their home echo but now everytime I am listening all of a sudden it changes when they start listening on the echo so I go in to the app and hit forget this device but then all of asudden the device returns. If I...

  • Newbie
  • I let my roommate sign on to listen on their home echo but now everytime I am listening all of a sudden it changes when they start listening on the echo so I go in to the app and hit forget this devi...
  • MihailY
  • Moderator
  • 75 Views
  • 1 replies
  • 1 likes
  • 75 Views
  • 1 replies
  • 1 likes

Seemles transition

PlanPremiumCountryDenmarkDeviceSamsung Galaxy S22 UltraOperating SystemAndroid v14 My Question or IssueThe function of "seamless transitions" doesn't function correctly on music I hear. I have tried with albums like "Dark side of the moon" and "Unrea...

  • Visitor
  • Plan Premium Country Denmark Device Samsung Galaxy S22 Ultra Operating System Android v14   My Question or Issue The function of "seamless transitions" doesn't function correctly on mu...
  • 58 Views
  • 0 replies
  • 0 likes
  • 58 Views
  • 0 replies
  • 0 likes

Superuser Contribution Ted Talks Daily podcast does not play at all

Plan PremiumDevice Huawei Honor 8Operating System Android 7 My Question or IssueI can't play any episodes of the podcast on my phone. They are selected for playing as I press play, but they do not play. On my desktop they work without problems. The o...

  • Music Fan
  • Plan Premium Device Huawei Honor 8 Operating System Android 7   My Question or Issue I can't play any episodes of the podcast on my phone. They are selected for playing as I press play...
  • KiwiJuice
  • Visitor
  • 2949 Views
  • 22 replies
  • 0 likes
  • 2949 Views
  • 22 replies
  • 0 likes

Solved!!Superuser Contribution Starts playing the second i open

My Question or Issuerecently I had to replace my phone due to some component issues, ever since I got my replacement and redownloaded all apps, whenever I open Spotify, it instantly starts playing the song I was last listening to.I usually use 2-3 mu...

  • Regular
  • My Question or Issue recently I had to replace my phone due to some component issues, ever since I got my replacement and redownloaded all apps, whenever I open Spotify, it instantly starts playing ...
  • Reasson
  • Music Fan
  • 12841 Views
  • 61 replies
  • 2 likes
  • 12841 Views
  • 61 replies
  • 2 likes

グレーの楽曲

楽曲がグレーのdになっていて再生するの事ができません。直してください

  • Visitor
  • 楽曲がグレーのdになっていて再生するの事ができません。直してください
  • ribezaz
  • Roadie
  • 51 Views
  • 1 replies
  • 1 likes
  • 51 Views
  • 1 replies
  • 1 likes

I'm having a issue with Spotify premium membership in Pakistan.

I'm having a issue with Spotify premium membership in Pakistan.My location settings are also of Pakistan. My debit is also eligible for online payments. But still I'm getting this error that "Your payment and country didn't match. To continue change ...

  • Visitor
  • I'm having a issue with Spotify premium membership in Pakistan. My location settings are also of Pakistan. My debit is also eligible for online payments. But still I'm getting this error that "Your ...
  • ribezaz
  • Roadie
  • 57 Views
  • 1 replies
  • 1 likes
  • 57 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify loses registration as media player in quick settings (losing control over playback)

EDIT 2024-01-27: microG does track this issue in https://github.com/microg/GmsCore/issues/2118 PlanPremiumCountryGermanyDeviceFairphone 4Operating SystemLineage OS 20 with microG (Build Android 13) My IssueWhen restarting Spotify & playing back music...

  • Casual Listener
  • EDIT 2024-01-27: microG does track this issue in https://github.com/microg/GmsCore/issues/2118   Plan Premium Country Germany Device Fairphone 4 Operating System Lineage OS 20 with micr...
  • NorTicUs
  • Casual Listener
  • 3286 Views
  • 26 replies
  • 15 likes
  • Android
  • 3286 Views
  • 26 replies
  • 15 likes

Superuser Contribution [Connect] Disable automatic switching between devices

Spotify Connect is great but the automatic switching is not for everyone. Please allow us to disable automatic switching between devices. I understand Spotify doesn't like user to play in more than one device and I am happy with that, but the applica...

  • Casual Listener
  • Spotify Connect is great but the automatic switching is not for everyone.   Please allow us to disable automatic switching between devices. I understand Spotify doesn't like user to play in mo...
  • deicide112
  • Visitor
  • 35450 Views
  • 102 replies
  • 69 likes
  • Connect
    Desktop
  • 35450 Views
  • 102 replies
  • 69 likes

Superuser Contribution Bluetooth headphones open Spotify when pressing play button.

DeviceHuawei P20 liteOperating SystemAndroid 9 My Question or IssueWhen Bluetooth headphones are connected, pressing the play/pause button will automatically launch and play Spotify even when it's not already open. This is particularly annoying as so...

  • Visitor
  • Device Huawei P20 lite Operating System Android 9   My Question or Issue When Bluetooth headphones are connected, pressing the play/pause button will automatically launch and play Spotify ...
  • muhsrrem
  • Newbie
  • 13739 Views
  • 24 replies
  • 6 likes
  • 13739 Views
  • 24 replies
  • 6 likes

Solved!!Superuser Contribution Spotify app On android 14 has stopped working

PlanPremiumCountryNetherlandsDevicePixel 8 ProOperating SystemAndroid 14Spotify Version8.9.2.169 My Question or IssueSince 2 weeks I can't open Spotify anymore, it will pop open and show a black screen then just minimise. I'm logged in via Facebook, ...

  • Casual Listener
  • Plan Premium Country Netherlands Device Pixel 8 Pro Operating System Android 14 Spotify Version 8.9.2.169   My Question or Issue Since 2 weeks I can't open Spotify anymore, it will p...
  • OscarDC
  • Moderator
  • 2625 Views
  • 5 replies
  • 0 likes
  • 2625 Views
  • 5 replies
  • 0 likes

Spotify app plays random podcasts when I open it up after connecting to my car's bluetooth

The past couple of days, when my Android phone has been automatically connecting to my car's bluetooth and then I open Spotify to continue listening to a podcast episode, a completely different and random podcast episode will start playing. All I wan...

  • Casual Listener
  • The past couple of days, when my Android phone has been automatically connecting to my car's bluetooth and then I open Spotify to continue listening to a podcast episode, a completely different and r...
  • dakotabeasley
  • Visitor
  • 1162 Views
  • 17 replies
  • 10 likes
  • 1162 Views
  • 17 replies
  • 10 likes

Lock screen, bluetooth controls break when the app is closed

When I close the spotify app, it continues to play in the background, but the lock screen and bluetooth controls stop working. When I open the app again the controls stay broken until I force restart the app. This means I have to force close the app ...

  • Visitor
  • When I close the spotify app, it continues to play in the background, but the lock screen and bluetooth controls stop working. When I open the app again the controls stay broken until I force restart...
  • Luke
  • Spotify Star
  • 104 Views
  • 1 replies
  • 1 likes
  • 104 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify doesn't download all songs in the offline playlists

Hi. I have spotify premium, and almost every one of my playlists are offline, but some songs just doesn't get downloaded. I recently added the album "Hell: The Sequel" to a playlist and made it for offline use, and 3 random songs in the playlist got ...

  • Newbie
  • Hi. I have spotify premium, and almost every one of my playlists are offline, but some songs just doesn't get downloaded. I recently added the album "Hell: The Sequel" to a playlist and made it for o...
  • onlytocomplain
  • Music Fan
  • 12426 Views
  • 13 replies
  • 1 likes
  • 12426 Views
  • 13 replies
  • 1 likes