Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
395744 Views
546 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Spoiler (Highlight to read) PlanPremiumCountryIrelandDeviceHuawei P30 LiteOperating SystemAndroid 10 My Question or IssueEvery time I try to remove songs from my queue, they keep returning. If I try to change the order that the songs play in, my chan...
Plan Premium Country Ireland Device Huawei P30 Lite Operating System Android 10 My Question or Issue Every time I try to remove songs from my queue, they keep returning. If I...
Newbie
6126 Views
14 replies
6 likes
Dear,I'm part of a family plan, and I would like to have access to Spotify kids. Unfortunately, this is not available in Belgium yet, on Android at least.Is there an ETA as to when it will be available? Kind regards,Joey
Dear, I'm part of a family plan, and I would like to have access to Spotify kids. Unfortunately, this is not available in Belgium yet, on Android at least. Is there an ETA as to when it will ...
Newbie
3434 Views
11 replies
3 likes
Plan Premium Country Ireland Device Samsung Galaxy A53 Operating System Android 5.1 My Question or Issue The new 4*2 widget with album suggestions isn't showing any album art. Was ok up until yesterday.
Plan Premium Country Ireland Device Samsung Galaxy A53 Operating System Android 5.1 My Question or Issue The new 4*2 widget with album suggestions isn't showing any album a...
Regular
21613 Views
78 replies
11 likes
PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I have a question regarding the data usage of podcast streaming/downloads. Although all of...
Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, I have ...
Moderator
1139 Views
8 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy S24 FEAndroid My Question or IssueI recently upgraded my phone from a Samsung galaxy 21 to an s24 FE and on my new phone the songs will skip to the next song halfway through. The phone is up to date, I've tried...
Plan Premium Country Device Samsung Galaxy S24 FE Android My Question or Issue I recently upgraded my phone from a Samsung galaxy 21 to an s24 FE and on my new phone th...
Casual Listener
3515 Views
3 replies
0 likes
PlanPremiumCountryGermanyDeviceGalaxy s23+Operating SystemAndroid 16 My Question or IssueI have set my cellular streaming quality to "very high" and my Wi-Fi streaming quality to "lossless".However, when I'm connected to my cars headunit via wireless...
Plan Premium Country Germany Device Galaxy s23+ Operating System Android 16 My Question or Issue I have set my cellular streaming quality to "very high" and my Wi-Fi streaming qualit...
Moderator
1520 Views
7 replies
3 likes
PlanPremiumCountryTurkeyDeviceSamsung Galaxy A71Operating SystemAndroid 10 My Question or IssueSteps to reproduce the issue: 1. Open Spotify2. "Spotify is trying to play..." notification appears immediately.3. Head back to Android's home screen.4. Th...
Plan Premium Country Turkey Device Samsung Galaxy A71 Operating System Android 10 My Question or Issue Steps to reproduce the issue: 1. Open Spotify 2. "Spotify is trying t...
Casual Listener
65194 Views
27 replies
1 likes
My downloads will randomly disappear nearly every day and this issue has been happening for almost a year at this point. I've sat here and read dozens of hours worth of articles and support posts, comments, even watched videos and none of the solutio...
My downloads will randomly disappear nearly every day and this issue has been happening for almost a year at this point. I've sat here and read dozens of hours worth of articles and support posts, co...
Visitor
7527 Views
20 replies
1 likes
After update to 8.9.70.556 the app crash on load, only shows logo and after that black screen for couple of seconds.Android is 8.1 on car multimedia sp9853i_1h10_vmm I tried device reboot, deleting cache and data, reinstall. After data delete, I pass...
After update to 8.9.70.556 the app crash on load, only shows logo and after that black screen for couple of seconds. Android is 8.1 on car multimedia sp9853i_1h10_vmm I tried device reboot, deleti...
Visitor
1709 Views
7 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Platinum Country India Device Samsung galaxy Tab S8, 128 gigs Operating System Android 16/ One Ui 8 My Question or Issue The...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Platinum Country India Device Samsung galax...
Moderator
274 Views
5 replies
0 likes
I think there's a bug with the media quality selector. I noticed this issue about 2 months ago. I haven't had data saver turned on the whole time, and yet when I try to change cellular streaming quality I can't change it. When I do try I get a warnin...
I think there's a bug with the media quality selector. I noticed this issue about 2 months ago. I haven't had data saver turned on the whole time, and yet when I try to change cellular streaming qual...
Regular
1876 Views
10 replies
1 likes
Hi Guys, Having a peculiar issue with the spotify android app on my nvidia shield Brief description of the issue: Spotify app seemingly "hanging" when accessing the network Steps to reproduce the issue:Stream Music (Any Playlist)After playing a seemi...
Hi Guys, Having a peculiar issue with the spotify android app on my nvidia shield Brief description of the issue: Spotify app seemingly "hanging" when accessing the network  ...
Regular
2845 Views
4 replies
0 likes
When I try and play songs on Android using Google Assistant i get non studio versions. For example, if I ask for Diamonds by Rhianna I instead get a incredibly explicit song with Kayne West rapping for about a minute (it's a remix) instead of the exp...
When I try and play songs on Android using Google Assistant i get non studio versions. For example, if I ask for Diamonds by Rhianna I instead get a incredibly explicit song with Kayne West rapping f...
Visitor
19384 Views
85 replies
9 likes
Hello, everyone. I am experiencing a very annoying problem. I have always used an external equalizer for my cell phone, and until this morning everything was working perfectly. Now Spotify seems to be managing the audio all by itself, and neither the...
Hello, everyone. I am experiencing a very annoying problem. I have always used an external equalizer for my cell phone, and until this morning everything was working perfectly. Now Spotify seems to b...
Casual Listener
320 Views
8 replies
2 likes
PlanPremiumCountryChileDeviceMotorola edge 30 neoOperating SystemAndroid 14My Question or IssueDesde hace unos días comence a notar que la musica suena como disco rayado. Esto ocurre al apagar la pantalla del telefono y al utilizar otras aplicaciones...
Plan Premium Country Chile Device Motorola edge 30 neo Operating System Android 14 My Question or Issue Desde hace unos días comence a notar que la musica suena como disco rayado. Esto ocurr...
Moderator
126 Views
3 replies
0 likes
I want to organize my podcasts by subjects. One folder to financial podcasts, news, health. It's very difficult to find a podcast in the middle of a big list. Is it possible to developed this change. It would be a great improvement
I want to organize my podcasts by subjects. One folder to financial podcasts, news, health. It's very difficult to find a podcast in the middle of a big list. Is it possible to developed this change....
Newbie
5832 Views
3 replies
10 likes
I have a premium plan. I am in the US. I use Spotify on PC(Windows 10) and Android (Samsung Galaxy S22 Running the latest software UI ver 5.1, Android v13 with all patches). I play some long playlists in order. I have noticed lately that all of a sud...
I have a premium plan. I am in the US. I use Spotify on PC(Windows 10) and Android (Samsung Galaxy S22 Running the latest software UI ver 5.1, Android v13 with all patches). I pl...
Roadie
10999 Views
35 replies
0 likes
This morning I've found that the Spotify App on my Android Phone will not load any playlists, Not my personal ones, nor recommended and found in Search. The Menus work fine and I can still play music through Search, but no Access to Playlists, they'r...
This morning I've found that the Spotify App on my Android Phone will not load any playlists, Not my personal ones, nor recommended and found in Search. The Menus work fine and I can still play music...
Newbie
26936 Views
51 replies
8 likes
PlanPremiumCountryUKDevicePixel 10Operating SystemAndroid 16 My Question or Issue I had first had this problem on my old Pixel 3, but now it has returned with a vengeance to my new phone. I think the play button still shows the play icon after it has...
Plan Premium Country UK Device Pixel 10 Operating System Android 16 My Question or Issue I had first had this problem on my old Pixel 3, but now it has returned ...
Casual Listener
176 Views
2 replies
0 likes
Hello, i have an issue with spotify app version 9.1.6.1145 on android (samsung galaxy) It was working just fine, suddenly the messages no longer appear (messages could not be loaded, please try again) and it keeps on saying (something went wrong) whe...
Hello, i have an issue with spotify app version 9.1.6.1145 on android (samsung galaxy) It was working just fine, suddenly the messages no longer appear (messages could not be loaded, please tr...
Regular
719 Views
11 replies
1 likes
