Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
United states
Device
Samsung Galaxy 23
Operating System Android 14
My Question or Issue
I use Microsoft teams and a Bluetooth headset. Everytime I receive a teams message spotify starts playing music. I have to pause the music or shut down spotify each time. Then when the next message comes in it starts again. I am using Bose NC 700 headphones. They are connected to both my laptop and my phone. I also have teams on both my phone and laptop.
Hi @RockinMusicCity,
Thanks for reaching out.
This is quite strange. Since you mentioned you have a Samsung phone, check if you have any Bixby routines in place as those are known to cause strange occurrences like this. There also might be something in the phone settings changing the behaviour when Bluetooth devices are connected, so that may be worth checking too.
Hope this helps.
Hey @RockinMusicCity ,
Thanks for keeping us in the loop.
We think this might be related to the permissions that are enabled for teams on your device. This kind of behavior can be triggered by other 3rd party apps that try to initialize music playback, which has special notification access, allowing it to launch Spotify automatically.
In that sense, would you mind searching in your phone's settings for "Notification access"? (It should be under Apps > three-dot menu on the right> Special access > Notification access). There, disable the notification permissions for teams or any other app you might consider would want audio playback control and let us know how it goes.
If this behavior persists afterwards, then we'd like to gather some additional info:
We'll be on the lookout!
Teams did not have notification access but Google, Galaxy6 Watch Manager, One UI Home, and Smart View did have notification Access. I've disabled them and I will let you know if it happens again.
behavior persists:
1. When it happens spotify opens and starts playing
2. Yes while using both my laptop and device connected to my headset Or while just using my phone.
3. I have only noticed it happening while using the headset.
Appreciate the cooperation @RockinMusicCity!
Would you mind testing if the same thing would happen by playing music from a different media app on your phone and laptop?
As you're using a Samsung phone, the Developer options menu lets you configure system behaviors to improve app performance so there's one more thing that you can try. There's an option called Autostart and you'd possibly have to first enable Developer options in order for the Autostart setting to show up. This article shows how to do that.
Now try looking for Autostart or something similar in the list of options and toggle it off for Spotify so that the app doesn't continue running in the background once you close it.
We hope to hear from you soon and don't hesitate to let us know if you need help with anything else in the meantime.
Hey @RockinMusicCity,
Thanks for your reply.
We've noted your report, however, we can't confirm when it will be addressed. In the meantime, you can try reaching out to Samsung support and asking if there're any specific settings on your device that might cause/prevent this behavior.
Keep us posted.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…