Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

114069 Views

26 replies

4 likes

  • 114069 Views
  • 26 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

229333 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 229333 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

588094 Views

79 replies

3 likes

  • 588094 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

483654 Views

580 replies

42 likes

Account
Free
  • 483654 Views
  • 580 replies
  • 42 likes

Solved!!Superuser Contribution Spotify keeps pausing every 30-60 seconds on Android

PlanFreeCountryUnited States DeviceSamsung S10+Operating SystemAndroid 9 My Question or IssueWhen I use the power button to turn my screen off, my music will randomly pause after 60 seconds or so. I checked settings and I have it so that Spotify is n...

Casual Listener

Plan Free Country United States   Device Samsung S10+ Operating System Android 9   My Question or Issue When I use the power button to turn my screen off, my music will randomly ...

Qualdio

Casual Listener

50764 Views

19 replies

17 likes

  • 50764 Views
  • 19 replies
  • 17 likes

Superuser Contribution problem when changing phone

PlanFreeCountryItalyDeviceFrom OnePlus Nord to Nothing phone 4aOperating SystemAndroid My Question or IssueHey, i've just switched phone and I found basically a old version of spotify. In my old phone with same free account, I was able to see all the...

Casual Listener

Plan Free Country Italy Device From OnePlus Nord to Nothing phone 4a Operating System Android   My Question or Issue Hey, i've just switched phone and I found basically a old version o...

bobb6

Casual Listener

64 Views

2 replies

0 likes

  • 64 Views
  • 2 replies
  • 0 likes

Superuser Contribution Adding songs to my playlist

PlanPremiumCountry INDIADeviceSamsung GalaxyOperating SystemAndroid 14 one ui 6 My Question or Issue Whenever I click the + button to add a song to my playlist instead of asking me which playlist should the song be added to, Spotify automatically add...

Newbie

Plan Premium Country INDIA Device Samsung Galaxy Operating System Android 14 one ui 6   My Question or Issue   Whenever I click the + button to add a song to my playlist instead o...

Sven67k

Casual Listener

29538 Views

4 replies

1 likes

  • 29538 Views
  • 4 replies
  • 1 likes

Superuser Contribution Why are my downloads disappearing every day? Spare me the generic reply pls

My downloads will randomly disappear nearly every day and this issue has been happening for almost a year at this point. I've sat here and read dozens of hours worth of articles and support posts, comments, even watched videos and none of the solutio...

Regular

My downloads will randomly disappear nearly every day and this issue has been happening for almost a year at this point. I've sat here and read dozens of hours worth of articles and support posts, co...

Jesusjdibanez

Visitor

11507 Views

21 replies

1 likes

  • 11507 Views
  • 21 replies
  • 1 likes

Solved!!Superuser Contribution Why does Spotify use mobile data when I told it not to?

What I want to accomplish:I want the Spotify app to use only WIFI to download/stream stuff. I want the app to never use mobile data at all. What I have:Premium, Android 12, Fairphone FP4. What measures I've taken:1) I my phone settings -> apps -> Spo...

Casual Listener

What I want to accomplish: I want the Spotify app to use only WIFI to download/stream stuff. I want the app to never use mobile data at all.   What I have: Premium, Android 12, Fairphone FP4...

TheNightbears

Newbie

14524 Views

8 replies

2 likes

  • 14524 Views
  • 8 replies
  • 2 likes

Superuser Contribution Search tab render ui issue

PlanPremiumCountryIndiaMy Question or IssueWhile scrolling in the search tab the song titles seem to be disappearing, it doesn't happen with album or artist titles but just song titles. I uninstalled and reinstalled multiple times and its the same is...

Newbie

  Plan Premium Country India My Question or Issue While scrolling in the search tab the song titles seem to be disappearing, it doesn't happen with album or artist titles but just song tit...

Paula_Vi

Moderator

72 Views

1 replies

0 likes

  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Auto - Volume too low & sound quality bad while driving

I have a pretty good Canton sound system in my Skoda Superb. While I'm in park position, and listening to songs via Spotify (Android Auto), the volume (set to 20%) is very loud, very good quality, full bass and so on. If I then start driving, I need ...

Regular

I have a pretty good Canton sound system in my Skoda Superb. While I'm in park position, and listening to songs via Spotify (Android Auto), the volume (set to 20%) is very loud, very good quality, fu...

DougBrooks

Casual Listener

1530 Views

5 replies

3 likes

Andoird Auto
Android
android auto
Android Auto.
bug
Car
sound level
too low
volume
  • 1530 Views
  • 5 replies
  • 3 likes

Solved!! Music crossfade with Xiaomi 15T not possible

Plan: PremiumCountry: GermanyDevice: Xiaomi 15TOperating System: Xiaomi HyperOS 3.0.304.0 / Android 16 My Question or Issue: It's not possible to activate the music crossfade

Casual Listener

Plan: Premium Country: Germany Device: Xiaomi 15T Operating System: Xiaomi HyperOS 3.0.304.0 / Android 16   My Question or Issue: It's not possible to activate the ...

knownASmarcus

Casual Listener

109 Views

2 replies

0 likes

  • 109 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't add song to queue

PlanPremiumCountryDenmarkDeviceGoogle Pixel 7Operating SystemAndroid 17 My Question or IssueI'm unable to add a song to the queue. I've tried adding a song through swiping right on a song and also through the context menu on a song. I've tried these ...

Newbie

Plan Premium Country Denmark Device Google Pixel 7 Operating System Android 17   My Question or Issue I'm unable to add a song to the queue. I've tried adding a song through swiping ri...

Dessi

Moderator

90 Views

1 replies

0 likes

  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing songs and messages aren't working

Hello, i have an issue with spotify app version 9.1.6.1145 on android (samsung galaxy) It was working just fine, suddenly the messages no longer appear (messages could not be loaded, please try again) and it keeps on saying (something went wrong) whe...

Music Fan

Hello, i have an issue with spotify app version 9.1.6.1145 on android (samsung galaxy)  It was working just fine, suddenly the messages no longer appear (messages could not be loaded, please tr...

amedroso32

Visitor

7946 Views

15 replies

1 likes

  • 7946 Views
  • 15 replies
  • 1 likes

Superuser Contribution Clicking album doesn't take me to album

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy s26 Ultra Operating SystemAndroid 16 My Question or IssueWhen I click go to album while listening to a song it doesn't take me to the album it takes me back the current playlist. It takes two tries ...

Music Fan

  Plan Premium Country United States Device Samsung Galaxy s26 Ultra  Operating System Android 16   My Question or Issue When I click go to album while listening to a song i...

MihailY

Moderator

173 Views

11 replies

0 likes

  • 173 Views
  • 11 replies
  • 0 likes

Superuser Contribution Spotify keeps logging out of my phone

As said Spotify keeps randomly logging out only on my phone, the problem started when I switched to beta, but since than I returned back to the standard but the problem keeps happening. I tried every suggestion I saw in the Internet and none worked l...

Newbie

As said Spotify keeps randomly logging out only on my phone, the problem started when I switched to beta, but since than I returned back to the standard but the problem keeps happening.   I tr...

AlejaR

Moderator

61 Views

1 replies

0 likes

  • 61 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to stop Spotify opening automatically on mobile?

So I often listen to spotify on my desktop computer at home and my laptop at work. When I playing music on a separate device and using my phone, often times Spotify opens itself automatically and the music controls show up in my notification bar on m...

Gig Goer

So I often listen to spotify on my desktop computer at home and my laptop at work. When I playing music on a separate device and using my phone, often times Spotify opens itself automatically and t...

SamBly

Casual Listener

139336 Views

56 replies

7 likes

  • 139336 Views
  • 56 replies
  • 7 likes

Superuser Contribution Login Issues on Timmkoo Kids Music Player

PlanFreeCountryUSDeviceTimmkoo Q8Operating SystemAndroid version 9; Kernel version 4.9.117 My Question or IssueI recently bought a Timmkoo music player for my kid. Unfortunately the Spotify app (pre-loaded on device) will not accept his password. I h...

Visitor

Plan Free Country US Device Timmkoo Q8 Operating System Android version 9; Kernel version 4.9.117   My Question or Issue I recently bought a Timmkoo music player for my kid. Unfortunat...

Vasil

Moderator

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline issues

PlanPremiumCountrySouth AfricaDeviceSamsung Galaxy A36Operating SystemAndroid 16, One UI 8.5 My Question or IssueI have multiple issues with relation to the offline version of the android app and thought it best to write a consolidated list. The deta...

Casual Listener

Plan Premium Country South Africa Device Samsung Galaxy A36 Operating System Android 16, One UI 8.5   My Question or Issue I have multiple issues with relation to the offline vers...

MihailY

Moderator

126 Views

3 replies

0 likes

  • 126 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music keeps pausing when I leave the screen.

Lately my Spotify music keeps pausing like it's buffering every time I leave the app (open on the background) it plays for a few seconds, skips a few times and then just stops until I go back into the app.

Visitor

Lately my Spotify music keeps pausing like it's buffering every time I leave the app (open on the background) it plays for a few seconds, skips a few times and then just stops until I go back into th...

heuduajw

Visitor

31490 Views

7 replies

0 likes

  • 31490 Views
  • 7 replies
  • 0 likes

Superuser Contribution Web Player: Cannot select tracks #326–599 in Liked Songs

Planpremium personal CountrySouth KoreaDeviceGalaxy Tab S10+Operating SystemAndroid 16BrowserSamsung Internet, Google Chrome, Microsoft EdgeMy Question or IssueWhen I use the Spotify Web Player and open my Liked Songs playlist, I can't select tracks ...

Casual Listener

Plan premium personal  Country South Korea Device Galaxy Tab S10+ Operating System Android 16 Browser Samsung Internet, Google Chrome, Microsoft Edge My Question or Issue When I use t...

greendino151

Casual Listener

95 Views

2 replies

0 likes

  • 95 Views
  • 2 replies
  • 0 likes

Superuser Contribution Repeat button has disappeared

As far as I can tell, since the UI refresh, I can't repeat a single song any more.(Also, changing the like icon from a heart to a screw head is exceptionally poor UX.)

Visitor

As far as I can tell, since the UI refresh, I can't repeat a single song any more. (Also, changing the like icon from a heart to a screw head is exceptionally poor UX.)

FreddyFazbearPlaysGa

Visitor

25216 Views

13 replies

0 likes

  • 25216 Views
  • 13 replies
  • 0 likes

Superuser Contribution Spotify not playing

PlanPremiumCountryCanadaDeviceSamsung Galaxy s25 ultraOperating SystemAndroid 16 one ui8.5 My Question or IssueSpotify not playing. Like the problem last month. Tried rebooting, logging out and reinstalled. Doest work with buds or with phone speakers...

Newbie

Plan Premium Country Canada Device Samsung Galaxy s25 ultra Operating System Android 16 one ui8.5   My Question or Issue Spotify not playing.  Like the problem last month. Tried ...

OscarDC

Moderator

108 Views

1 replies

0 likes

  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wont load/Something went wrong

PlanPremium CountryAustralia Operating systemSamsung A15 My question or issueSo ive been using the app for a long time, never had many issues. But after the last update, my spotify app wont load anything. It keeps popping up with 'something went wron...

Casual Listener

Plan Premium   Country Australia   Operating system Samsung A15   My question or issue So ive been using the app for a long time, never had many issues. But after the last up...

saikosekai

Newbie

12069 Views

24 replies

4 likes

  • 12069 Views
  • 24 replies
  • 4 likes