Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
For some reason I haven’t been able to share content by clicking on the usual icon. When I click on it, the usual options come up all grey, throbbing and empty. I have premium Spotify.
For some reason I haven’t been able to share content by clicking on the usual icon. When I click on it, the usual options come up all grey, throbbing and empty. I have premium Spotify. &...
Moderator
282 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung S24 My Question or IssueMy bluetooth earbuds work with everything on my phone except when using Spotify. Spotify recognizes my BT earbuds but when selected it plays through the phone speaker. I have the Amazon Music...
Plan Premium Country USA Device Samsung S24 My Question or Issue My bluetooth earbuds work with everything on my phone except when using Spotify. Spotify recognizes my BT earbuds but w...
Spotify Star
187 Views
1 replies
0 likes
Hello, I have a car modified Android . It used to have a lyrics option, but now the app has been updated to the latest version, but there are no lyrics.
Hello, I have a car modified Android . It used to have a lyrics option, but now the app has been updated to the latest version, but there are no lyrics.
Visitor
422 Views
2 replies
0 likes
PlanPremiumCountryCanadaDevicePixel 3Operating SystemAndroidMy Question or IssueOn version 9.0.30.642. I used to be able to search within a playlist by being in the playlist and scrolling down. This no longer works. There is also no search feature sh...
Plan Premium Country Canada Device Pixel 3 Operating System Android My Question or Issue On version 9.0.30.642. I used to be able to search within a playlist by being in the pl...
Spotify Star
484 Views
3 replies
0 likes
I use spotify to click switch to video，The operation bar will move up（The original unchanged position ）, and I will still return or update it. It feels so uncomfortable .Is there any way to change back to the original way?
I use spotify to click switch to video，The operation bar will move up（The original unchanged position ）, and I will still return or update it. It feels so uncomfortable .Is there any way to change ba...
Spotify Star
129 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceXiaomi Note 13 Operating SystemXiaomi hyper OS Android Version 15AP3A.240905.015.A2 My Question or Issue:I am using Spotify since 2022 via Spotify App on my mobilphones. I use IT on my current note 13 since may 2024.I u...
Plan Premium Country Germany Device Xiaomi Note 13 Operating System Xiaomi hyper OS Android Version 15AP3A.240905.015.A2 My Question or Issue: I am using Spotify since 2022 via...
Casual Listener
1215 Views
8 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just bought a brand new Samsung Galaxy S24FE and everything else with sound is working fine...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just ...
Moderator
172 Views
1 replies
0 likes
My Question:I am unable to download music so that it plays offline and this has been an issue for years, but only just now really dug into trying to fix it... Where is this functionality supposed to exist? I have gone through all the settings below w...
My Question: I am unable to download music so that it plays offline and this has been an issue for years, but only just now really dug into trying to fix it... Where is this functionality supposed t...
Visitor
1091 Views
8 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe Spotify app is visible and my library is present but it will not play on my Lenovo laptop...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The Spo...
Spotify Star
125 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceGoogle Pixel 8aOperating SystemAndroid 16 My Question or IssueWhen listening to podcasts, the app is skipping to a different episode before the end. The amount of time varies for podcast, but it's normally 1-3 minutes. The a...
Plan Premium Country UK Device Google Pixel 8a Operating System Android 16 My Question or Issue When listening to podcasts, the app is skipping to a different episode be...
Moderator
1206 Views
5 replies
0 likes
PlanFreeCountryUnited statesDeviceAlcatel, late 2017Operating SystemAndroid 7.0 (not sure, but I think this is the right information) My Question or IssueSince the last update, everytime I try to turn on the sleep timer it shuts the whole app down. I...
Plan Free Country United states Device Alcatel, late 2017 Operating System Android 7.0 (not sure, but I think this is the right information) My Question or Issue Since the last updat...
Moderator
647 Views
7 replies
0 likes
PlanPremiumCountryNLDeviceTested on Chromecast, Tesla and LG TV app, via a Samsung S23 on the latest Android. My Question or IssueMany music albums consist of songs that span multiple tracks. When usings Spotify on an external device, Spotify inserts...
Plan Premium Country NL Device Tested on Chromecast, Tesla and LG TV app, via a Samsung S23 on the latest Android. My Question or Issue Many music albums consist of songs that span mul...
Newbie
1091 Views
4 replies
2 likes
Hello,I can no longer connect my Suunto 7 watch to Spotify.I either get an error message telling me to check my network (even though all apps are working) or the connection screen keeps repeating. Plan Premium Country France Device Honor Magic 4 Pro ...
Hello, I can no longer connect my Suunto 7 watch to Spotify. I either get an error message telling me to check my network (even though all apps are working) or the connection screen keeps repeating...
Visitor
4952 Views
48 replies
3 likes
I own a Samsung Galaxy S21+ and ever since I got the newest Android update (Android 15 - One UI 7.0) a couple weeks ago I haven't found the way to show the Spotify controls on the lock screen. The notifications toolbar is now split into two categorie...
I own a Samsung Galaxy S21+ and ever since I got the newest Android update (Android 15 - One UI 7.0) a couple weeks ago I haven't found the way to show the Spotify controls on the lock screen. The no...
Casual Listener
1060 Views
4 replies
0 likes
Spotify Beta 9.0.68.129PlanPremiumCountryMaldivesDeviceGalaxy Tab S9+SM-X810Operating SystemAndroid 15Google Play System Update July 1 2025 My IssueConditionsFullscreen now–playing preview is closedThe app is reopened after being suspended (recent ap...
Spotify Beta 9.0.68.129 Plan Premium Country Maldives Device Galaxy Tab S9+ SM-X810 Operating System Android 15 Google Play System Update July 1 2025 My Issue Conditi...
Casual Listener
306 Views
2 replies
0 likes
PlanFree/PremiumDeviceSamsung Galaxy Watch 8 Ultra Operating SystemOne UI 8.0 (Wear OS 6.0) My Question or IssueJust upgraded from my older Watch 4 to a Watch 8 Classic. Before with Spotify no matter where I was playing my music via Bluetooth or even...
Plan Free/Premium Device Samsung Galaxy Watch 8 Ultra Operating System One UI 8.0 (Wear OS 6.0) My Question or Issue Just upgraded from my older Watch 4 to a Watch 8 Classic. ...
Gig Goer
4188 Views
31 replies
10 likes
When I open a concert listing on Spotify, the top part of the screen loads normally. However, as soon as I scroll down to the section with the map, the app crashes.I am using Spotify version 9.0.62.622 on a Samsung Galaxy S24+ (Android).I have alread...
When I open a concert listing on Spotify, the top part of the screen loads normally. However, as soon as I scroll down to the section with the map, the app crashes. I am using Spotify version 9.0.62...
Moderator
173 Views
1 replies
1 likes
My Spotify keeps pausing songs. I reinstalled, logged in newly and tried everything but nothing helps. Please fix this..
My Spotify keeps pausing songs. I reinstalled, logged in newly and tried everything but nothing helps. Please fix this..
Moderator
135 Views
1 replies
0 likes
PlanPremiumCountryFranceDeviceNothing 3a PRO + HIDIZS ST2 pro NebulaOperating SystemAndroid 15 My Question or IssueWhen I'm listening to music, as soon as my screen goes to standby my headset is shutting down. It's happening only with Spotify, I have...
Plan Premium Country France Device Nothing 3a PRO + HIDIZS ST2 pro Nebula Operating System Android 15 My Question or Issue When I'm listening to music, as soon as my screen goes to s...
Moderator
240 Views
3 replies
0 likes
PlanPremiumCountryUnited Kingdom DevicePixel 6aOperating SystemAndroid 16 My Question or Issue Hello all. Per the title - I and another member of my family subscription can't edit the order of tracks in our Playlists. This worked fine until yesterday...
Plan Premium Country United Kingdom Device Pixel 6a Operating System Android 16 My Question or Issue Hello all. Per the title - I and another member of my...
Newbie
1332 Views
18 replies
2 likes
