Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sazid11
  • Visitor
  • 24869 Views
  • 58 replies
  • 22 likes
  • 24869 Views
  • 58 replies
  • 22 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 868841 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 868841 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • ryan886
  • Visitor
  • 24418 Views
  • 4 replies
  • 0 likes
  • 24418 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Connect] Disable automatic switching between devices

Spotify Connect is great but the automatic switching is not for everyone. Please allow us to disable automatic switching between devices. I understand Spotify doesn't like user to play in more than one device and I am happy with that, but the applica...

  • Casual Listener
  • Spotify Connect is great but the automatic switching is not for everyone.   Please allow us to disable automatic switching between devices. I understand Spotify doesn't like user to play in mo...
  • Lemoore
  • Music Fan
  • 33404 Views
  • 100 replies
  • 65 likes
  • Connect
    Desktop
  • 33404 Views
  • 100 replies
  • 65 likes

Superuser Contribution Why won't Spotify play sound through my wireless headphones?

Other apps play sound through the headphones, and Spotify works on my phone wothout headphones, but it apparently won't connect to my headphones or something.Headphones: Soundcore Life Q30Phone: Moto G Stylus (Android)

  • Casual Listener
  • Other apps play sound through the headphones, and Spotify works on my phone wothout headphones, but it apparently won't connect to my headphones or something. Headphones: Soundcore Life Q30 Phone: ...
  • Novy
  • Moderator
  • 97 Views
  • 3 replies
  • 0 likes
  • 97 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Unable to find sonos speaker

PlanPremiumCountryUnited kindomDeviceSamsung s23Operating SystemNewest one My Question or IssueI have had zero issue since going to premium until 4 weeks ago where that my Spotify app cant find any playable devices however if i go into the sonos app ...

  • Casual Listener
  • Plan Premium Country United kindom Device Samsung s23 Operating System Newest one   My Question or Issue I have had zero issue since going to premium until 4 weeks ago where that my Sp...
  • MaloAmSee
  • Casual Listener
  • 6602 Views
  • 28 replies
  • 0 likes
  • 6602 Views
  • 28 replies
  • 0 likes

Superuser Contribution Turning off shuffle on Android issues

When turning off shuffle and the current song finishes the next song doesn't play, previous it used to play the next unshuffled song.Also switching between the shuffle, smart shuffle and no shuffle can lag a lot and sometimes just stays on smart shuf...

  • Visitor
  • When turning off shuffle and the current song finishes the next song doesn't play, previous it used to play the next unshuffled song. Also switching between the shuffle, smart shuffle and no shuff...
  • MartinT
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Changing playlist picture on Chromebook

PlanPremiumCountryUSADeviceSamsung ChromebookOperating SystemChrome OSMy Question or IssueIs there a way to change the playlist cover photo on a Chromebook? I've heard other people say you need to have a desktop computer to change the picture, but I ...

  • Visitor
  • Plan Premium Country USA Device Samsung Chromebook Operating System Chrome OS My Question or Issue Is there a way to change the playlist cover photo on a Chromebook? I've heard other people ...
  • bmtrygar
  • Music Fan
  • 1325 Views
  • 2 replies
  • 0 likes
  • 1325 Views
  • 2 replies
  • 0 likes

Superuser Contribution Samsung TV App - TV model #QN75QN90BAFXZC

Spotify randomly stopped working on my brand new Samsung TV. I've tried uninstalling and reinstalling, logging out and back in, hard reset of TV and WiFi. My TV firmare, iPhone, iOS Spotify, and Samsung TV Spotify are all up-to-date. I press play on ...

  • Visitor
  • Spotify randomly stopped working on my brand new Samsung TV. I've tried uninstalling and reinstalling, logging out and back in, hard reset of TV and WiFi. My TV firmare, iPhone, iOS Spotify, and Sams...
  • Zero5854
  • Newbie
  • 269 Views
  • 6 replies
  • 0 likes
  • 269 Views
  • 6 replies
  • 0 likes

Superuser Contribution Smart shuffle does not create a new mix/shuffle order

Whenever I turn smart shuffle on, it does not generate a new shuffle order. It queues the exact same songs in the exact same order every time. Unlike regular shuffle which creates a new mix everytime it is turned off and on, smart shuffle queues the ...

  • Visitor
  • Whenever I turn smart shuffle on, it does not generate a new shuffle order. It queues the exact same songs in the exact same order every time. Unlike regular shuffle which creates a new mix everytime...
  • Pietjebell880
  • Casual Listener
  • 7427 Views
  • 82 replies
  • 20 likes
  • 7427 Views
  • 82 replies
  • 20 likes

Superuser Contribution Spotify stops when i use others apps

Im in a Xiaomi redmi note 10Spotify stops playing music randomly when i use others apps like intenet browser or even notepad, Twitter etc, sometimes it happen everytime i open other app others time nevers happenI reinstalled the appClear cacheRestart...

  • Casual Listener
  • Im in a Xiaomi redmi note 10 Spotify stops playing music randomly when i use others apps like intenet browser or even notepad, Twitter etc, sometimes it happen everytime i open other app others time...
  • Not applicable
  • 260 Views
  • 8 replies
  • 2 likes
  • 260 Views
  • 8 replies
  • 2 likes

Solved!!Superuser Contribution Canvas feature not loading/stopped working.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, as of last friday night my phone stopped loading the canvas videos in the applied song...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello,...
  • Rayya1
  • Visitor
  • 19195 Views
  • 43 replies
  • 7 likes
  • 19195 Views
  • 43 replies
  • 7 likes

Superuser Contribution Alexa's not showing on Spotify app anymore.

PlanPremiumCountryUSADeviceGoogle Pixel 5aOperating SystemAndroid 12 My Question or IssueEverything was peachy just over a week ago and then BAM, I cannot see any of my 7 echos on the Spotify app. I can talk to Alexa and she will play anything as nor...

  • Regular
  • Plan Premium Country USA Device Google Pixel 5a Operating System Android 12   My Question or Issue Everything was peachy just over a week ago and then BAM, I cannot see any of my 7 ech...
  • tmfmishap
  • Casual Listener
  • 131107 Views
  • 38 replies
  • 12 likes
  • 131107 Views
  • 38 replies
  • 12 likes

Spotify app turns phone on and off

PlanPremiumCountryPhilippines My Question or IssueWhenever I open spotify my phone would suddenly constantly turn on and off and make it unusable. I'd have to restart my phone so I can use it again. I've tried clearing cache, storage, and even reinst...

  • Casual Listener
  • Plan Premium Country Philippines    My Question or Issue Whenever I open spotify my phone would suddenly constantly turn on and off and make it unusable. I'd have to restart my phone ...
  • Mrmrohboymrmr
  • Casual Listener
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Loading podcasts very slow

Plan PremiumCountry NetherlandsDeviceSamsung Galaxy S7 My Question or IssueLoading or browsing through my podcasts takes forever. It doesn't matter whether I am on wi-fi or on 4G; it will take at least one minute to be able to see my podcasts. (The l...

  • Visitor
  •   Plan Premium Country Netherlands Device Samsung Galaxy S7     My Question or Issue Loading or browsing through my podcasts takes forever. It doesn't matter whether I am ...
  • heretohelp23
  • Casual Listener
  • 24174 Views
  • 20 replies
  • 17 likes
  • 24174 Views
  • 20 replies
  • 17 likes

Superuser Contribution "Couldn't load lyrics for this song" but it worked previously - USA

PlanFreeCountryUSADeviceSamsung Note 10 plusOperating SystemAndroid 10 My Question or IssueHi, lyrics have been working perfectly well on the android app until 4 days ago, but now the android app just shows "couldn't load lyrics" on the same song tha...

  • Casual Listener
  • Plan Free Country USA Device Samsung Note 10 plus Operating System Android 10   My Question or Issue Hi, lyrics have been working perfectly well on the android app until 4 days ago, ...
  • Not applicable
  • 70410 Views
  • 19 replies
  • 26 likes
  • 70410 Views
  • 19 replies
  • 26 likes

Superuser Contribution Android TV - External Keyboards Not Working Since GUI Update

Plan: PremiumCountry: UKDevice: Sony XF90 Android TV My Question or Issue Hi Spotify Community, For the last 18 months I've been using the Spotify Android TV App on my Sony TV, in combination with an external wireless keyboard connected to the TV's U...

  • Music Fan
  • Plan: Premium Country: UK Device: Sony XF90 Android TV   My Question or Issue   Hi Spotify Community,   For the last 18 months I've been using the Spotify Android TV App on my ...
  • burtcrepeault
  • Casual Listener
  • 12161 Views
  • 78 replies
  • 13 likes
  • Android
    keyboard
    TV
  • 12161 Views
  • 78 replies
  • 13 likes

Superuser Contribution Android Auto not able to switch between apps

Good morning . I have a problem with Spotify in my car. I have a Cupra Leon (2023) and use Android Auto (Google Pixel 8 Pro). As soon as I add Spotify to the app list in the Android Auto settings, I can no longer switch apps on Android Auto. I have a...

  • Visitor
  • Good morning . I have a problem with Spotify in my car. I have a Cupra Leon (2023) and use Android Auto (Google Pixel 8 Pro). As soon as I add Spotify to the app list in the Android Auto settings, I ...
  • MihailY
  • Moderator
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue just repeats first song on album when restarting app

When I close the app and open it again the queue is just repeating the first song on the album currently playing over and over again. Before I tried reinstalling the app it repeated the song I was currently playing and the first song on the album aft...

  • Visitor
  • When I close the app and open it again the queue is just repeating the first song on the album currently playing over and over again. Before I tried reinstalling the app it repeated the song I was cu...
  • Yordan
  • Moderator
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Unable to add a song to my playlist when offline

Most of the time when I try to add a downloaded song to a playlist while offline, it shows "Something went wrong" and doesn't add the song to the playlist. It tries to do it but fails in about 5 seconds. This used to work fine but started happening i...

  • Casual Listener
  • Most of the time when I try to add a downloaded song to a playlist while offline, it shows "Something went wrong" and doesn't add the song to the playlist. It tries to do it but fails in about 5 seco...
  • SolveTheRiddle
  • Casual Listener
  • 121 Views
  • 4 replies
  • 0 likes
  • 121 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution "Don't Play this Song" is gone?

Is the 'Don't Play this song again' function gone? I remember it used to exist, but I can't find it through settings or the three dots menu on the songPremiumMoto Mod

  • Newbie
  • Is the 'Don't Play this song again' function gone? I remember it used to exist, but I can't find it through settings or the three dots menu on the song Premium Moto Mod  
  • Spl4tt
  • Casual Listener
  • 7403 Views
  • 5 replies
  • 1 likes
  • 7403 Views
  • 5 replies
  • 1 likes