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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38762 Views
  • 65 replies
  • 25 likes
  • 38762 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875750 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875750 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution App doesn't work even with internet

Spotify just doesn't want to work. It displays "No internet connection" while both on phone data and wifi and I have to wait very long time (few minutes) for anything to load. I thought it was my device's problem but after changing to a new one the i...

  • Visitor
  • Spotify just doesn't want to work. It displays "No internet connection" while both on phone data and wifi and I have to wait very long time (few minutes) for anything to load. I thought it was my dev...
  • Manko
  • Newbie
  • 9704 Views
  • 8 replies
  • 5 likes
  • 9704 Views
  • 8 replies
  • 5 likes

Solved!!Superuser Contribution Spotify is not working on Fire TV

My Question or IssueI already tried follwoing but it's still not working:checked network status, is working properlynewest Version of Spotify app installed (fire tv)newest version of of Spotify app installed (smartphone Fairphone 3)newest version of ...

  • Casual Listener
  • My Question or Issue I already tried follwoing but it's still not working: checked network status, is working properly newest Version of Spotify app installed (fire tv) newest version of of Spoti...
  • Wasemack
  • Newbie
  • 5477 Views
  • 10 replies
  • 1 likes
  • Amazon Fire TV
    Spotify is not working
  • 5477 Views
  • 10 replies
  • 1 likes

Superuser Contribution [Android + iOS] Volume steps too big when using "Spotify Connect"

Plan Premium Country Germany Device Samsung Note 10 + Operating System Android 11 My Question or Issue When connecting Spotify to a speaker with built-in "Spotify Connect" and built-in "Chromecast" you can switch between these two modes". When using ...

  • Roadie
  • Plan Premium Country Germany Device Samsung Note 10 + Operating System Android 11   My Question or Issue When connecting Spotify to a speaker with built-in "Spotify Connect" ...
  • Music_enthusiast
  • Visitor
  • 9883 Views
  • 53 replies
  • 26 likes
  • 9883 Views
  • 53 replies
  • 26 likes

Solved!!Superuser Contribution Spotify plays podcasts but stopped playing music

PlanPremium Duo CountryUKDeviceFairphone 4Operating SystemAndroid 13My Question or IssueToday Spotify won't play music but still plays podcasts on my Fairphone. The other phone on the same Duo account is fine (Motorola).I've cleared cache and data, u...

  • Casual Listener
  • Plan Premium Duo  Country UK Device Fairphone 4 Operating System Android 13 My Question or Issue Today Spotify won't play music but still plays podcasts on my Fairphone. The other phone...
  • OscarDC
  • Moderator
  • 496 Views
  • 9 replies
  • 2 likes
  • 496 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Playlists are empty, artist pages are blank and music won't play.

PlanPremium (Shared family plan paid by my son's account)CountryUKDeviceSamsung Galaxy A10Operating SystemAndroid 11 One UI ver 3.1 My Question or IssueAs per title, since performing a software update on my phone on Friday 30th September, Spotify no ...

  • Casual Listener
  • Plan Premium (Shared family plan paid by my son's account) Country UK Device Samsung Galaxy A10 Operating System Android 11 One UI ver 3.1   My Question or Issue As per title, since pe...
  • Anna149
  • Visitor
  • 20473 Views
  • 23 replies
  • 5 likes
  • 20473 Views
  • 23 replies
  • 5 likes

Superuser Contribution Queue Songs get forcibly played

PlanPremiumCountryDEDeviceSamsung Galaxy A33 5GOperating SystemAndroid 14, OneUI 6.1 My Question or IssueWhen I create a queue out of a few playlists (so the amount of queued songs reached maximum) and I want to play another song by clicking at the s...

  • Casual Listener
  • Plan Premium Country DE Device Samsung Galaxy A33 5G Operating System Android 14, OneUI 6.1   My Question or Issue When I create a queue out of a few playlists (so the amount of queued...
  • Kerzenmensch
  • Casual Listener
  • 102 Views
  • 2 replies
  • 0 likes
  • 102 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot play nor view downloaded playlists without internet connection

My Question or Issue Bug:I cannot play my downloaded playlists without internet connection.I have testet this on two android devices with the newest version freshly downloaded from the play store.Steps to reproduce:1. Download the newest version of s...

  • Newbie
  • My Question or Issue   Bug: I cannot play my downloaded playlists without internet connection. I have testet this on two android devices with the newest version freshly downloaded from the p...
  • Joan
  • Moderator
  • 107 Views
  • 1 replies
  • 0 likes
  • Android
    internet connection
    Offline
    playback
    playlist
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Compatibility issues with poweramp equalizer

PlanFreeCountryUSADeviceSamsung S23Operating SystemAndroid 14 My Question or IssueSystem volume spikes for a bit then lowers below what it originally was at without changing volume %. This occurs when I open the app and skip a song for the first time...

  • Newbie
  •   Plan Free Country USA Device Samsung S23 Operating System Android 14   My Question or Issue System volume spikes for a bit then lowers below what it originally was at without c...
  • Mordomeum
  • Newbie
  • 174 Views
  • 2 replies
  • 0 likes
  • Android
    bugs
    Equalizer
    Glitches
    Issues
    poweramp
    problems
    volume issues
  • 174 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotify codes are not showing on my phone or laptop

I wonder if anybody can help me solve my problem. my app on android nor my desktop spotify will show codes is there a setting i should have checked to be able to see them? My camera works to be able to read a code but i am unable to generate one any ...

  • Casual Listener
  • I wonder if anybody can help me solve my problem. my app on android nor my desktop spotify will show codes is there a setting i should have checked to be able to see them? My camera works to be able ...
  • spencer07
  • Visitor
  • 9347 Views
  • 9 replies
  • 0 likes
  • 9347 Views
  • 9 replies
  • 0 likes

Superuser Contribution won't let me play a song by clicking on it

I can click on a song and I can see that it is clicking on it on my Android but it will not play the selected song. It makes me start by pressing a play button at the top above my liked songs and then adding the specific songs to the queue. I have cl...

  • Visitor
  • I can click on a song and I can see that it is clicking on it on my Android but it will not play the selected song. It makes me start by pressing a play button at the top above my liked songs and the...
  • AlejaR
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audio stuck in mono

PlanPremiumCountryIndonesia Device(Oppo A15)Operating System(Android 10) My Question or IssueMy Spotify audio output seems to be stuck in mono. I tried playing stereo test tracks and it's in mono even though I've turned it off in the settings.At firs...

  • Casual Listener
  • Plan Premium Country Indonesia  Device (Oppo A15) Operating System (Android 10)   My Question or Issue My Spotify audio output seems to be stuck in mono. I tried playing stereo te...
  • Nycra47
  • Casual Listener
  • 6068 Views
  • 15 replies
  • 0 likes
  • 6068 Views
  • 15 replies
  • 0 likes

Superuser Contribution Spotify glitches

PlanPremiumCountryGuyanaDevice(Samsung s24)Operating System(Android 14)My Question or IssueSpotify keeps freezing my phone

  • Casual Listener
  • Plan Premium Country Guyana Device (Samsung s24) Operating System (Android 14) My Question or Issue Spotify keeps freezing my phone 
  • Deejay5
  • Casual Listener
  • 279 Views
  • 4 replies
  • 0 likes
  • 279 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify causes significant battery drain on Pixel 8 Pro

Pixel 8 Pro, Android 14, Spotify Premium build 8.8.76.667, Sweden. Brand new phone and first day of use, and installed the app earlier today. Spotify has somehow managed to drain 38% (!) of battery with 4 minutes screen time and 4h 44 mins background...

  • Regular
  • Pixel 8 Pro, Android 14, Spotify Premium build 8.8.76.667, Sweden.   Brand new phone and first day of use, and installed the app earlier today.  Spotify has somehow managed to drain 38% (...
  • xiaoagent
  • Newbie
  • 27830 Views
  • 109 replies
  • 25 likes
  • 27830 Views
  • 109 replies
  • 25 likes

Can’t switch to offline mode

Hi all, I realized that playing downloaded podcasts was taking up data on my phone (galaxy note The spotify support page says I need to switch to offline mode by going to settings then tap “playback”. When I tap playback nothing happens. Please help

  • Casual Listener
  • Hi all, I realized that playing downloaded podcasts was taking up data on my phone (galaxy note 😎 The spotify support page says I need to switch to offline mode by going to settings then tap “playba...
  • norian
  • Regular
  • 3118 Views
  • 8 replies
  • 0 likes
  • 3118 Views
  • 8 replies
  • 0 likes

Superuser Contribution How do I disable auto shuffle?

Hey,I'm using a Spotify Premium account on my android device. Every time I try to play an album on the app it automatically chooses to use shuffle.I know that I need to avoid clicking the big 'Shuffle Play' button and press on a specific song on the ...

  • Newbie
  • Hey, I'm using a Spotify Premium account on my android device.   Every time I try to play an album on the app it automatically chooses to use shuffle. I know that I need to avoid clicking th...
  • rdeforest
  • Casual Listener
  • 68792 Views
  • 106 replies
  • 30 likes
  • 68792 Views
  • 106 replies
  • 30 likes

Superuser Contribution i can't see the controls of the music I'm playing on the lock screen

everything is fine on the notification settings and everything there is turned on but I still cannot see the music controls on the lock screen. I tried reinstalling the app but the problem persisted. I have a samsung galaxy f41. This has never happen...

  • Visitor
  • everything is fine on the notification settings and everything there is turned on but I still cannot see the music controls on the lock screen. I tried reinstalling the app but the problem persisted....
  • Yordan
  • Moderator
  • 116 Views
  • 2 replies
  • 0 likes
  • 116 Views
  • 2 replies
  • 0 likes

Superuser Contribution Alexa's not showing on Spotify app anymore.

PlanPremiumCountryUSADeviceGoogle Pixel 5aOperating SystemAndroid 12 My Question or IssueEverything was peachy just over a week ago and then BAM, I cannot see any of my 7 echos on the Spotify app. I can talk to Alexa and she will play anything as nor...

  • Visitor
  • Plan Premium Country USA Device Google Pixel 5a Operating System Android 12   My Question or Issue Everything was peachy just over a week ago and then BAM, I cannot see any of my 7 ech...
  • Ramirex23
  • Visitor
  • 162916 Views
  • 43 replies
  • 12 likes
  • 162916 Views
  • 43 replies
  • 12 likes

Superuser Contribution widget on android phone

When using the spotify app on my oneplus android phone, i get a tiny widget on the top left on the screen. It overlaps with the notification icons on the notification bar.I cannot switch this off or place the widget elsewhere.Anybody an idea to solve...

  • Visitor
  • When using the spotify app on my oneplus android phone, i get a tiny widget on the top left on the screen. It overlaps with the notification icons on the notification bar. I cannot switch this off o...
  • MihailY
  • Moderator
  • 81 Views
  • 1 replies
  • 1 likes
  • 81 Views
  • 1 replies
  • 1 likes

Superuser Contribution App just closes when i tap the icon

Device- iQOO Z7 5GOperating system- Android 14 Problem-Since yesterday everytime i try to open the app it just closes automatically,it just shows the spotify icon and automatically closes.I tried Switching On/Off my phone it didn't work,i also tried ...

  • Regular
  • Device- iQOO Z7 5G Operating system- Android 14   Problem-Since yesterday everytime i try to open the app it just closes automatically,it just shows the spotify icon and automatically closes....
  • Arnab1
  • Regular
  • 194 Views
  • 8 replies
  • 0 likes
  • 194 Views
  • 8 replies
  • 0 likes