Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • KrisKM
  • Casual Listener
  • 7439 Views
  • 41 replies
  • 16 likes
  • 7439 Views
  • 41 replies
  • 16 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 861975 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 861975 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 22646 Views
  • 3 replies
  • 0 likes
  • 22646 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music stops playing randomly in the middle of a song from my library

PlanPremiumCountryCanada DeviceSamsung Galaxy S22 UltraOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI pay for premium but dont use it due to music randomly stopping mid song

  • Visitor
  • Plan Premium Country Canada   Device Samsung Galaxy S22 Ultra Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I pay for premium but dont use ...
  • Vasil
  • Moderator
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

Solved!! Music stops when a call comes in, even on do not disturb and silent mode. I have a galaxy A5

Plan/PremiumCountryCanadaGalaxy A5Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI use the music in my massage practice and put my phone to do not disturb and silent mode. Still, calls ring through right in the middle of ...

  • Casual Listener
  • Plan /Premium Country Canada Galaxy A5 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I use the music in my massage practice and put my phone to ...
  • MarcFowler
  • Visitor
  • 13966 Views
  • 5 replies
  • 0 likes
  • 13966 Views
  • 5 replies
  • 0 likes

Battery drain Google Pixel 7 pro

PlanPremiumCountryUSA DeviceGoogle Pixel Pro 7Operating System My Question or IssueI've done all the trouble shooting I can. I've restricted all background actions from the app, and even set it's battery usage to restricted and still the app runs in ...

  • Casual Listener
  • Plan Premium Country USA  Device Google Pixel Pro 7 Operating System     My Question or Issue I've done all the trouble shooting I can.  I've restricted all background a...
  • 67 Views
  • 0 replies
  • 0 likes
  • 67 Views
  • 0 replies
  • 0 likes

Superuser Contribution Lyrics don't show on the mobile app

PlanFreeCountryRomaniaOperating SystemAndroid 13My IssueI just went on the mobile app today to listen to a song and noticed I can't see the lyrics. And I mean the lyrics of popular songs too, everything. I've tried uninstalling the app and logging ba...

  • Newbie
  • Plan Free Country Romania Operating System Android 13 My Issue I just went on the mobile app today to listen to a song and noticed I can't see the lyrics. And I mean the lyrics of popular song...
  • Susan_GP
  • Moderator
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I stop Spotify changing my phone lockscreen?

PlanFreeCountryUKDeviceMotorola e5Operating SystemAndroid 8.0.0 My Question or IssueWhenever Spotify is playing, it automatically changes my phone lockscreen to a zoomed in version of the cover image for the song that is playing. How do I change it s...

  • Visitor
  • Plan Free Country UK Device Motorola e5 Operating System Android 8.0.0   My Question or Issue Whenever Spotify is playing, it automatically changes my phone lockscreen to a zoomed in v...
  • AlejaR
  • Moderator
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dj repeats same songs

If I'm listening to the DJ AI channel on mobile and pause it, when I start listening on desktop, it usually picks up where I left off. If I listen for a while, then go back to mobile, it starts back where I paused on mobile earlier and plays all the ...

  • Casual Listener
  • If I'm listening to the DJ AI channel on mobile and pause it, when I start listening on desktop, it usually picks up where I left off. If I listen for a while, then go back to mobile, it starts back ...
  • heikom
  • Visitor
  • 1026 Views
  • 11 replies
  • 0 likes
  • 1026 Views
  • 11 replies
  • 0 likes

Superuser Contribution No Sound on Instagram Stories

I can easily share to Instagram Stories but for some reason, the sound won't play. I've checked the sound on/off button when posting in stories and it's not the issue. PlanPremium CountryPhilippines DevicePoco F2 Pro Operating SystemAndroid 10, MiUI ...

  • Newbie
  • I can easily share to Instagram Stories but for some reason, the sound won't play. I've checked the sound on/off button when posting in stories and it's not the issue.    Plan Premium &...
  • Toyjack
  • Visitor
  • 35674 Views
  • 17 replies
  • 4 likes
  • 35674 Views
  • 17 replies
  • 4 likes

Superuser Contribution Spotify Notification always showing Album Cover from previous Song

PlanPremium CountrySwitzerland DeviceRedmi Note 11 Pro Operating SystemAndroid 12My Question or IssueHi, bascially the subject title says everything. Only had this issue on this phone. Tried reinstalling and deleting data already. Picture or albumcov...

  • Regular
  • Plan Premium   Country Switzerland   Device Redmi Note 11 Pro   Operating System Android 12 My Question or Issue Hi, bascially the subject title says everything. Only h...
  • JayIsListening
  • Regular
  • 2868 Views
  • 33 replies
  • 7 likes
  • 2868 Views
  • 33 replies
  • 7 likes

Solved!!Superuser Contribution Laggy app since last update

PlanPremiumCountryGermanyDeviceSamsung Galaxy S9Operating SystemAndroid 10 My Question or IssueSince the most recent update I'm having unusual issues with the Android app. It's very laggy, it frequently says I'm offline even though I'm not, sometimes...

  • Gig Goer
  • Plan Premium Country Germany Device Samsung Galaxy S9 Operating System Android 10   My Question or Issue Since the most recent update I'm having unusual issues with the Android ap...
  • AlejaR
  • Moderator
  • 83 Views
  • 3 replies
  • 0 likes
  • 83 Views
  • 3 replies
  • 0 likes

Superuser Contribution Auto offline in mobile network

All the time I leave the wifi connection and enter the mobile network (which my phone does automatically when no wifi is available) I have to manually activate the Offline mode in Spotify in order to save my mobile quota for other apps. Why can't the...

  • Regular
  • All the time I leave the wifi connection and enter the mobile network (which my phone does automatically when no wifi is available) I have to manually activate the Offline mode in Spotify in order to...
  • Susan_GP
  • Moderator
  • 349 Views
  • 3 replies
  • 1 likes
  • 349 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify keeps closing when playing in the background.

PlanPremiumCountryUSADevice(Samsung Galaxy 22 Ultra)Operating System(Android Oreo) My Question or IssueSpotify keeps stopping whenever it is running in the background or when my phone screen turns off. It's been happening for years and on other phone...

  • Casual Listener
  •   Plan Premium Country USA Device (Samsung Galaxy 22 Ultra) Operating System (Android Oreo)   My Question or Issue Spotify keeps stopping whenever it is running in the backg...
  • Susan_GP
  • Moderator
  • 115 Views
  • 4 replies
  • 0 likes
  • 115 Views
  • 4 replies
  • 0 likes

Solved!! Ford Sync 3 and Spotify

I recently got a new 2017 Ford Focus that has Sync3 and the app connection with Spotify can be patchy. I paired my phone (Samsung Galaxy S5 Neo) with the car and the car found Spotify in the apps, all good. Now, sometimes when I switch the car on, Sp...

  • Newbie
  • I recently got a new 2017 Ford Focus that has Sync3 and the app connection with Spotify can be patchy. I paired my phone  (Samsung Galaxy S5 Neo) with the car and the car found Spotify in the ap...
  • ford4
  • Newbie
  • 28236 Views
  • 8 replies
  • 1 likes
  • 28236 Views
  • 8 replies
  • 1 likes

Superuser Contribution Spotify bluetooth song metadata wrong after first track with Google Pixel

Plan: PremiumCountry: USADevice: Google Pixel 6Operating System: Android 12 I have searched all of the forums and tried literally everything with no avail. I just got my google pixel 6 and when I connect to my 2018 toyota camry bluetooth, all of the ...

  • Regular
  • Plan: Premium Country: USA Device: Google Pixel 6 Operating System: Android 12   I have searched all of the forums and tried literally everything with no avail. I just got my google pixel 6...
  • Pchelobej
  • Newbie
  • 1546 Views
  • 22 replies
  • 1 likes
  • Android 12
    avrcp
    bluetooth
    metadata
    pixel
    Pixel 6
  • 1546 Views
  • 22 replies
  • 1 likes

Superuser Contribution Shortcuts issue: suggested playlists/artists at top of home page have not changed for over a month

PlanPremiumCountryUnited Kingdom, Czech RepublicDeviceSamsung A40Operating SystemAndroid 11 My Question or IssueMy issue is similar to this one, but I think it has a more specific cause. I was staying at a place with a smart TV recently, and accident...

jthistl3_0-1694773351665.png
  • Regular
  • Plan Premium Country United Kingdom, Czech Republic Device Samsung A40 Operating System Android 11   My Question or Issue My issue is similar to this one, but I think it has a more spe...
  • Joan
  • Moderator
  • 56 Views
  • 1 replies
  • 0 likes
  • 56 Views
  • 1 replies
  • 0 likes

Superuser Contribution Couldn't load the lyrics of this song

PlanFreeCountryUSADeviceSamsung galaxy tab s6 liteOperating SystemAndroid My Question or IssueI have been using sportify for 2 years, and this never happened. From yesterday, most of my song's lyrics said that it couldn’t load the lyrics for this son...

  • Casual Listener
  • Plan Free Country USA Device Samsung galaxy tab s6 lite Operating System Android   My Question or Issue I have been using sportify for 2 years, and this never happened. From yesterday,...
  • Dian
  • Moderator
  • 713 Views
  • 1 replies
  • 8 likes
  • 713 Views
  • 1 replies
  • 8 likes

Superuser Contribution Payment successful but didn't get spotify premium

I did an payment for spotify premium single account for 119 INR around 8AM 20 September 2023 but didn't got spotify premium my app crash after upi payment got successful i restarted the spotify but didn't got premium on my account

  • Visitor
  • I did an payment for spotify premium single account for 119 INR around 8AM 20 September 2023 but didn't got spotify premium my app crash after upi payment got successful i restarted the spotify but d...
  • Dian
  • Moderator
  • 51 Views
  • 1 replies
  • 0 likes
  • 51 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get Spotify to stop blocking calls

There is no option in my phone to make Spotify stop blocking my calls. I have been on the site here and done many google searches but I have had my limit.I have a Moto G Stylus 2021.I am using ver: 8.7.90.544If I could up load a screen shot here I wo...

  • Newbie
  • There is no option in my phone to make Spotify stop blocking my calls. I have been on the site here and done many google searches but I have had my limit. I have a Moto G Stylus 2021. I am using ...
  • Susan_GP
  • Moderator
  • 271 Views
  • 3 replies
  • 0 likes
  • 271 Views
  • 3 replies
  • 0 likes

Superuser Contribution Galaxy s20 wont log onto Spotify

PlanFree/PremiumCountryUS phone, Italian phone plan DeviceGalazy s20 Operating SystemWhatever is current My Question or IssueHad been using Spotify for a while, both in the US and when we pcsd to Italy. Had no issues. Now all of a sudden when I try t...

  • Visitor
  •   Plan Free/Premium Country US phone, Italian phone plan    Device Galazy s20  Operating System Whatever is current   My Question or Issue Had been using Spotify ...
  • Joan
  • Moderator
  • 55 Views
  • 1 replies
  • 0 likes
  • 55 Views
  • 1 replies
  • 0 likes

Superuser Contribution Contents of the app won't load after being "in the background".

PlanPremiumCountryGermanyDevice Samsung Galaxy Tab S6 LiteOperating SystemAndroid (Android-Version 13) Spotify Version 8.8.64.554 My Question or IssueThe app needs to be closed and reopened to display anything except for a loading screen. This happen...

  • Regular
  • Plan Premium Country Germany Device  Samsung Galaxy Tab S6 Lite Operating System Android (Android-Version 13)   Spotify Version 8.8.64.554   My Question or Issue The app ne...
  • Lyubka
  • Moderator
  • 246 Views
  • 13 replies
  • 0 likes
  • 246 Views
  • 13 replies
  • 0 likes

Superuser Contribution Podcast Playlist total playtime not showing

PaidAustraliaGoogle Pixel 6Operating SystemAndroid My podcast playlist on the phone is no longer showing the total playtime hours.(On my windows desktop app it still does).I tried reinstalling and starting a new playlist, neither worked. I also added...

  • Regular
  • Paid Australia Google Pixel 6 Operating System Android   My podcast playlist on the phone is no longer showing the total playtime hours.(On my windows desktop app it still does). I tried ...
  • K8brozek
  • Casual Listener
  • 1153 Views
  • 21 replies
  • 2 likes
  • 1153 Views
  • 21 replies
  • 2 likes