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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

114081 Views

26 replies

4 likes

  • 114081 Views
  • 26 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

229354 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 229354 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

588130 Views

79 replies

3 likes

  • 588130 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

483674 Views

580 replies

42 likes

Account
Free
  • 483674 Views
  • 580 replies
  • 42 likes

Solved!!Superuser Contribution Can't add song to queue

PlanPremiumCountryRomaniaDeviceSamsung Galaxy S24Operating SystemAndroid 14My Question or IssueWhen I try to add a song to the queue the bottom sheet just closes after I press the button and the song is actually not added.

Casual Listener

Plan Premium Country Romania Device Samsung Galaxy S24 Operating System Android 14 My Question or Issue When I try to add a song to the queue the bottom sheet just closes after I press the b...

mara_100d

Casual Listener

298 Views

2 replies

0 likes

  • 298 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Music randomly stops playing, then doesn't allow me to listen anymore

PlanPremium DeviceHP Chromebook 2025 My Question or IssueSometimes while listening to music, it randomly goes silent even though the bar shows that the music should still be playing. When I press the pause button it jumps back to the spot the music s...

Newbie

Plan Premium   Device HP Chromebook 2025     My Question or Issue Sometimes while listening to music, it randomly goes silent even though the bar shows that the music should st...

Vasil

Moderator

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however. ...

Fsanchez101

Visitor

588130 Views

79 replies

3 likes

  • 588130 Views
  • 79 replies
  • 3 likes

Connection unstable when use anker soundcore bluetooth earphone

PlanFree/PremiumCountryIndonesiaDevicePoco X7 ProOperating SystemAndroid 16 My Question or IssueHello.Is there anyone in here have unstable connection with anker soundcore earphone bluetooth? My earphone had this thing, first i'm using anker soundcor...

Newbie

Plan Free/Premium Country Indonesia Device Poco X7 Pro Operating System Android 16   My Question or Issue Hello. Is there anyone in here have unstable connection with anker soundcore ...

46 Views

0 replies

0 likes

Possible Bug
Question
  • 46 Views
  • 0 replies
  • 0 likes

New phone, no Spotify content

PlanPremiumCountryaustraliaSamsung mobileOperating SystemAndroid My Question or IssueI have lost my Spotify library on a new phone, I seem to be locked out of my premium account on both my old and new android phones and so can’t access my music. In a...

Visitor

Plan Premium Country australia Samsung mobile Operating System Android   My Question or Issue I have lost my Spotify library on a new phone, I seem to be locked out of my premium accoun...

Billy-J

Spotify Star

97 Views

1 replies

0 likes

  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics don't stay on the screen when changing songs

PlanPremiumCountryBrazilDeviceMotorola Moto G8Operating SystemAndroid 11 My Question or IssueCurrently, when visualizing lyrics either through the box below the play/pause button or through the dedicated full screen lyrics page and another song start...

Visitor

Plan Premium Country Brazil Device Motorola Moto G8 Operating System Android 11   My Question or Issue Currently, when visualizing lyrics either through the box below the play/pause bu...

V1Cench88

Newbie

18051 Views

22 replies

17 likes

  • 18051 Views
  • 22 replies
  • 17 likes

Superuser Contribution The Spotify widget displays a black screen.---BUGID:11549682

PlanFreeCountryIndiaDeviceOneplus15Operating SystemAndroid 17 My Question or Issue【Operation Procedure】Add the Spotify widgetReturn to the Home screen and observe the Spotify widget.【Actual Result】The Spotify widget displays a black screen【Expected R...

Regular

Plan Free Country India Device Oneplus15 Operating System Android 17   My Question or Issue 【Operation Procedure】 Add the Spotify widget Return to the Home screen and observe the Spo...

Gulerin

Regular

278 Views

2 replies

0 likes

  • 278 Views
  • 2 replies
  • 0 likes

Superuser Contribution 2 issues

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy s25 UltraOperating SystemAndroidOne UI 8.5 My Question or IssueI have 2 issuesI have a Sonoro Relax. Bluetooth connection is unstanble. It quits after 15 minutes or so. But it offers an option to conn...

Casual Listener

Plan Premium Country Netherlands Device Samsung Galaxy s25 Ultra Operating System AndroidOne UI 8.5   My Question or Issue I have 2 issues I have a Sonoro Relax. Bluetooth connection ...

Vasil

Moderator

148 Views

3 replies

0 likes

  • 148 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Let me permanently disable Smart Shuffle

Plan: PremiumCountry: USADevice: Pixel 3xl I do not want to use Smart Shuffle, at all, ever. For the past few months it has been screwing up my Liked Songs and it is extremely annoying. When I turn off shuffle because I am in a block of songs I want ...

Newbie

Plan: Premium Country: USA Device: Pixel 3xl   I do not want to use Smart Shuffle, at all, ever. For the past few months it has been screwing up my Liked Songs and it is extremely annoying. ...

GetRidOfSmartShufle

Visitor

149424 Views

167 replies

839 likes

  • 149424 Views
  • 167 replies
  • 839 likes

Superuser Contribution The App Crashes when in offline Modus, going to privacy and social settings

Found a bug in the app. I encountered an error in the Spotify app: I went to the "Privacy and Social" settings, and the app crashed when I scrolled down. I was in offline mode.Spotify Premium Phone: Xiaomi redmi Note 15 Phone region: Hungary;Spotify ...

Newbie

Found a bug in the app. I encountered an error in the Spotify app: I went to the "Privacy and Social" settings, and the app crashed when I scrolled down. I was in offline mode. Spotify Premium ...

Joan

Moderator

65 Views

1 replies

0 likes

bug
  • 65 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Android app showing blank window only

PlanPremiumCountryUSADeviceChromebookOperating SystemCurrent Chrome My Question or IssueMy son is using the Spotify app on his chrome book in a child account that has parental controls enabled.All websites are blocked, except those in a white list. S...

Regular

Plan Premium Country USA Device Chromebook Operating System Current Chrome   My Question or Issue My son is using the Spotify app on his chrome book in a child account that has parenta...

Vinny945

Regular

10023 Views

10 replies

0 likes

  • 10023 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Top 90 songs in Liked Songs are unresponsive when connected to Google Home speaker

PlanPremiumCountryUKDevicePixel 8Operating SystemAndroid 16 My Question or IssueWhen connected to my Google Home speaker, the first 90 songs in my Liked Songs playlist are completely unresponsive when tapped (the tap is completely unregistered). If I...

Regular

Plan Premium Country UK Device Pixel 8 Operating System Android 16   My Question or Issue When connected to my Google Home speaker, the first 90 songs in my Liked Songs playlist are co...

Soilydude

Regular

468 Views

9 replies

0 likes

Google Home
liked songs
spotify connect
  • 468 Views
  • 9 replies
  • 0 likes

Bom dia, o meu Spotify não reproduz musica, automáticamente.

O meu Spotify deixou de reproduzir musica automáticamente, por exemplo entro na APP, meto a ouvir uma música e depois para e não reproduz mais nenhuma, como é que soluciono o problema com quem é que tenho que falar?

Visitor

O meu Spotify deixou de reproduzir musica automáticamente, por exemplo entro na APP, meto a ouvir uma música e depois para e não reproduz mais nenhuma, como é que soluciono o problema com quem é que ...

Bittencourt

Spotify Star

2849 Views

3 replies

0 likes

  • 2849 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Widget Picture not Showing

Device:Tecno Camon 30 Pro 5G Operating System:Android 15 My Question or Issue:The 4x2 widget on Android does not display the image of the playlist or the current song. It only shows the text and artist's name, but the 3x1 widget, which only displays ...

Regular

Device: Tecno Camon 30 Pro 5G   Operating System: Android 15   My Question or Issue: The 4x2 widget on Android does not display the image of the playlist or the current song. It only...

Ghalta

Casual Listener

3830 Views

14 replies

0 likes

  • 3830 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution Spotify causes significant battery drain on Pixel 8 Pro

Pixel 8 Pro, Android 14, Spotify Premium build 8.8.76.667, Sweden. Brand new phone and first day of use, and installed the app earlier today. Spotify has somehow managed to drain 38% (!) of battery with 4 minutes screen time and 4h 44 mins background...

Regular

Pixel 8 Pro, Android 14, Spotify Premium build 8.8.76.667, Sweden.   Brand new phone and first day of use, and installed the app earlier today.  Spotify has somehow managed to drain 38% (...

Fabian404NutFound

Visitor

81233 Views

149 replies

36 likes

  • 81233 Views
  • 149 replies
  • 36 likes

Superuser Contribution Mixing feature crashes app on Android

I've been using Spotify again after some hiatus, and one of the features that I love on Spotify is Mixing Playlists. I've downloaded the app and tried to edit the transitions between songs, but the app crashes every time when I want to do it. I clear...

Casual Listener

I've been using Spotify again after some hiatus, and one of the features that I love on Spotify is Mixing Playlists. I've downloaded the app and tried to edit the transitions between songs, but the a...

Ivelina

Moderator

2409 Views

17 replies

1 likes

  • 2409 Views
  • 17 replies
  • 1 likes

Superuser Contribution Other apps keep interrupting Spotify?

Hey guys Premium user here. I've recently switched from iPhone to Android (Google pixel 3 to be exact) and I keep experiencing this issue where other apps constantly interrupt and pause my Spotify? For example, when I watch Snapchat videos it will pa...

Casual Listener

Hey guys   Premium user here.   I've recently switched from iPhone to Android (Google pixel 3 to be exact) and I keep experiencing this issue where other apps constantly interrupt and p...

AnnoyedSamsungUser

Visitor

122498 Views

38 replies

15 likes

  • 122498 Views
  • 38 replies
  • 15 likes

Superuser Contribution No green checkmarks in user generated playlists

PlanPremiumCountryGermanyDeviceSamsung Galaxy A55 5GOperating SystemAndroid 16 My issueFor the past 2 days the green checkmarks, that are supposed to indicate that tracks are already saved in playlists of my own, have stopped appearing in all user ge...

Casual Listener

Plan Premium Country Germany Device Samsung Galaxy A55 5G Operating System Android 16   My issue For the past 2 days the green checkmarks, that are supposed to indicate that tracks are...

Aldobar

Casual Listener

533 Views

5 replies

0 likes

  • 533 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cant work out background play

Hi all, when playing spotify and my phone screen turns off, the music stops. Spotify keeps prompting me to change my background activity and when i click on the button, it takes me to settings but i can't seem to find the right area to alter this? Th...

Visitor

Hi all, when playing spotify and my phone screen turns off, the music stops. Spotify keeps prompting me to change my background activity and when i click on the button, it takes me to settings but i ...

geordierussell

Regular

4037 Views

5 replies

0 likes

  • 4037 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify is not loading anything and the App crashes plus whole smartphone lag

PlanPremiumCountryGermanyPhoneSamsung Galaxy A14Operating SystemAndroid My Question or IssueI can't open the Spotify App for like 3 to 4 weeks. When I try to open it it lags a lot and I can't listen to anything because nothing is loading. After that ...

Casual Listener

  Plan Premium Country Germany Phone Samsung Galaxy A14 Operating System Android   My Question or Issue I can't open the Spotify App for like 3 to 4 weeks. When I try to open it ...

Phad-SkyLoe-0926

Composer

276 Views

4 replies

0 likes

  • 276 Views
  • 4 replies
  • 0 likes