need urgent help

[bobb6]

 

Hi, basically my Spotify has completely stopped working... I cannot reproduce any songs... Tried to log off and log in, and also download again the app but the situation remains as the photo show.

Anyone can help me??

[bobb6]

note that the connection part is not the problem, as even under WiFi the problem remains

[OscarDC]

Hey @bobb6,

Thank you for reaching out to the Community about this. We edited the image you attached to remove the username, hope you don't mind.

This behavior may happen if you changed your country recently, so we'd recommend checking whether the country registered in your account matches the one you're currently located in. Also, if you have any active VPN that may be changing your location, we'd recommend turning it off while testing.

If the issue persists, since you've already tried on a different Wi-Fi network, would you mind checking on a different device (using your own account) to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out.

Hope this helps. Let us know how it goes.