problem with downloaded content on Samsung Watch 2

[janmroz]

Plan

Family

Country

Poland

Device

Samsung Ultra Watch 2 + Samsung Fold 8 Ultra

Operating System

One UI 9 on both devices

My Question or Issue

Hi All,

I'm using Samsung Fold 8 Ultra + Samsung Watch Ultra 2, both running on the latest software and updated apps. When I download podcasts on the watch it disappear after few minutes/hours, and downloaded library looks empty on the watch. It never happend before on my previous Samsung Watch. I have logout all the devices to bu sure that quota of devices not exceeds 5, but I didn't help... It's really frustrating. Do you have any clue how to solve it?

[Joan]

Hi there @janmroz,

Thanks for reaching out. We'll be glad to help you enjoy Spotify on the watch.

We appreciate the troubleshooting you've already done, so let's try and narrow things down and see where the issue might be Does this happen with podcasts only or with music as well? If you put the app into offline mode, does the issue occur as well?

Let us know how it goes.