Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854708 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854708 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20453 Views
  • 3 replies
  • 0 likes
  • 20453 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Mobile] "You've discovered a Premium feature" pop up while on Premium

PlanPremiumCountryGermany DeviceOnePlus 7ProOperating SystemAndroid 13 My Question or IssueA "You've discovered a Premium feature" pop up appears when pressing the shuffle button next to the play button of a playlist while some autoplay songs are pla...

  • Newbie
  • Plan Premium Country Germany   Device OnePlus 7Pro Operating System Android 13   My Question or Issue A  "You've discovered a Premium feature" pop up appears when pressing t...
  • wwalker1187
  • Casual Listener
  • 565 Views
  • 10 replies
  • 0 likes
  • 565 Views
  • 10 replies
  • 0 likes

Superuser Contribution Spotify App stops playback after a few minutes

PlanPremiumCountryCHDeviceHuawei P30 LiteOperating SystemEMUI 12 My Question or IssueSince a few weeks, I am experiencing troubles with the Spotify App on my Android mobile. The app stops playback after a few minutes (maybe ten, sometimes longer, som...

  • Regular
  • Plan Premium Country CH Device Huawei P30 Lite Operating System EMUI 12   My Question or Issue Since a few weeks, I am experiencing troubles with the Spotify App on my Android mobile. ...
  • Eni
  • Moderator
  • 1244 Views
  • 14 replies
  • 0 likes
  • 1244 Views
  • 14 replies
  • 0 likes

How to delete from phone

How do I delete from phone, or even just cancel the premium upgrade? Somehow it upgraded (it went through ten different things telling me to do this and that) so I probably missed the part where I upgraded. I don't have 10 dollars a month to blow on ...

  • Newbie
  • How do I delete from phone, or even just cancel the premium upgrade? Somehow it upgraded (it went through ten different things telling me to do this and that) so I probably missed the part where I up...
  • SteveMike
  • Newbie
  • 2723 Views
  • 2 replies
  • 1 likes
  • 2723 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify won't connect to Google Nest speaker

PlanPremiumCountryCanadaDeviceSamsung Galaxy S20 and Google Nest SpeakerOperating SystemAndroid 12 and One UI 4 My Question or IssueI select my Google Nest Speaker in the connected devices. The Nest Speaker plays the "connected" chime sound however S...

  • Music Fan
  • Plan Premium Country Canada Device Samsung Galaxy S20 and Google Nest Speaker Operating System Android 12 and One UI 4   My Question or Issue I select my Google Nest Speaker in the con...
  • Alex
  • Moderator
  • 6199 Views
  • 38 replies
  • 0 likes
  • 6199 Views
  • 38 replies
  • 0 likes

Superuser Contribution Car Mode Won't Turn On/Off

When I opened Spotify a few hours ago on my phone, it was locked in car mode. I was only able to get the minimalist look without having the previous interface. When I tried to turn off car mode in the settings, it wouldn't turn off. I have tried disa...

  • Regular
  • When I opened Spotify a few hours ago on my phone, it was locked in car mode. I was only able to get the minimalist look without having the previous interface. When I tried to turn off car mode in th...
  • Alex
  • Moderator
  • 1429 Views
  • 2 replies
  • 0 likes
  • 1429 Views
  • 2 replies
  • 0 likes

Superuser Contribution Tenho cartão VISA (pré-pago) com saldo que vocês não aceitam. Desisto?

Este mês está a acontecer o mesmo do mês passado. Vocês não estão a aceitar o meu pagamento com cartão VISA (que está ativo e com saldo). Agradeço que verifiquem o que se passa junto dos vossos informáticos e/ou sistema bancário. A app é demasiado fe...

  • Visitor
  • Este mês está a acontecer o mesmo do mês passado. Vocês não estão a aceitar o meu pagamento com cartão VISA (que está ativo e com saldo). Agradeço que verifiquem o que se passa junto dos vossos infor...
  • Dian
  • Moderator
  • 35 Views
  • 1 replies
  • 0 likes
  • 35 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Shuffle turns on by itself

PlanPremiumCountryUnited States of AmericaDevice(Moto Z4)Operating System(Android 10) My Question or IssueEvery time I start up my Spotify app and select a song to play, shuffle automatically turns on. This is especially annoying when I am trying to ...

  • Casual Listener
  • Plan Premium Country United States of America Device (Moto Z4) Operating System (Android 10)   My Question or Issue Every time I start up my Spotify app and select a song to play, shuf...
  • violingoblin
  • Newbie
  • 15842 Views
  • 30 replies
  • 5 likes
  • 15842 Views
  • 30 replies
  • 5 likes

Superuser Contribution Android app keeps going into shuffle mode even after turning off

I'm using the Amdroid app And it keeps turning shuffle mode on, even when I turn it off. I have to keep repeatedly turning it off. Super annoying! Looked for a setting, but can't find! HELP!

  • Visitor
  • I'm using the Amdroid app And it keeps turning shuffle mode on, even when I turn it off. I have to keep repeatedly turning it off. Super annoying! Looked for a setting, but can't find! HELP!
  • Eni
  • Moderator
  • 693 Views
  • 1 replies
  • 0 likes
  • 693 Views
  • 1 replies
  • 0 likes

Superuser Contribution On YouTube, you say listen a ghazal with lyrics. And, no lyrics shown!!!

Listen to Dil Ki Basti Ajeeb on Spotify. Hamid Ali Khan · Song · 2001. ... Sign in to see lyrics and listen to the full track. Sign up. Hamid Ali Khan.

  • Visitor
  • Listen to Dil Ki Basti Ajeeb on Spotify. Hamid Ali Khan · Song · 2001. ... Sign in to see lyrics and listen to the full track. Sign up. Hamid Ali Khan.
  • Eni
  • Moderator
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes

Superuser Contribution No filter for unplayed in what's new for podcasts

My android app just updated and my podcasts are listed under what's new. I don't have the option to filter by unplayed. I know iPhone users are able to. Is this an android bug? Or am I not using the new podcast interface correctly.

  • Visitor
  • My android app just updated and my podcasts are listed under what's new. I don't have the option to filter by unplayed. I know iPhone users are able to. Is this an android bug? Or am I not using the ...
  • Eni
  • Moderator
  • 56 Views
  • 1 replies
  • 0 likes
  • 56 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to stop Spotify opening automatically on mobile?

So I often listen to spotify on my desktop computer at home and my laptop at work. When I playing music on a separate device and using my phone, often times Spotify opens itself automatically and the music controls show up in my notification bar on m...

  • Regular
  • So I often listen to spotify on my desktop computer at home and my laptop at work. When I playing music on a separate device and using my phone, often times Spotify opens itself automatically and t...
  • foryoublue94
  • Regular
  • 467 Views
  • 13 replies
  • 0 likes
  • 467 Views
  • 13 replies
  • 0 likes

Superuser Contribution How to see all playlists I have created?

I want to filter my playlists so that I can easily see only the playlists that I have created. How can I do this?

  • Casual Listener
  • I want to filter my playlists so that I can easily see only the playlists that I have created. How can I do this?
  • cohendylan1
  • Regular
  • 8839 Views
  • 6 replies
  • 8 likes
  • 8839 Views
  • 6 replies
  • 8 likes

Superuser Contribution My playlist won't load

When i click on my "liked songs" playlist, it says that "somethings wrong, wanna try again?"I spam it and it WONT LOAD.

  • Visitor
  • When i click on my "liked songs" playlist, it says that "somethings wrong, wanna try again?" I spam it and it WONT LOAD.
  • Vasil
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Spotify Won't Play via USB-C to Car Stereo

My Question or IssueI recently upgraded from an iPhone 6 to a Samsung S10. I've always been able to play Spotify music from my iPhone to my aftermarket car stereo (Alpine CDA-117) via a USB cord. When my wife wanted to play music from her older S8, w...

  • Casual Listener
  • My Question or Issue I recently upgraded from an iPhone 6 to a Samsung S10. I've always been able to play Spotify music from my iPhone to my aftermarket car stereo (Alpine CDA-117) via a USB cord. W...
  • Kristen14
  • Casual Listener
  • 2384 Views
  • 1 replies
  • 5 likes
  • 2384 Views
  • 1 replies
  • 5 likes

Disable Video in Search Tab

How do I disable this unnecessary garbage? Waste of data, waste of space, waste of CPU!

  • Casual Listener
  • How do I disable this unnecessary garbage?   Waste of data, waste of space, waste of CPU!
  • glazza
  • Visitor
  • 723 Views
  • 1 replies
  • 2 likes
  • 723 Views
  • 1 replies
  • 2 likes

Can Spotify connect to a device whilst in offline mode?

I work away from internet access and I am trying to work out how to play the playlists and podcasts I have downloaded in offline mode but from a speaker. Is this possible? I don't see why I can't connect to a device?

  • Visitor
  • I work away from internet access and I am trying to work out how to play the playlists and podcasts I have downloaded in offline mode but from a speaker. Is this possible? I don't see why I can't con...
  • Amayy
  • Spotify Star
  • 47 Views
  • 1 replies
  • 0 likes
  • 47 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why do I have to shuffle instead of click on the song I want?

I opened the app and chose the playlist but it just showed what was in there and I clicked and it only played a sample of the song. To get it to play I have to select shuffle. I want to choose what I'm going to listen to. How can I fix this. Also, I'...

  • Casual Listener
  • I opened the app and chose the playlist but it just showed what was in there and I clicked and it only played a sample of the song. To get it to play I have to select shuffle. I want to choose what I...
  • xxnight_wolfxx
  • Casual Listener
  • 88 Views
  • 3 replies
  • 1 likes
  • 88 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify plays only 2-3 songs of a playlist

PremiumUS Pixel 6a and also Android Auto My Question or Issue In a seemingly random fashion Spotify decides that the queue on a given playlist has only 2-3 songs and plays only those songs instead of continuing down the playlist. This happens on the ...

  • Regular
  • Premium US   Pixel 6a and also Android Auto   My Question or Issue   In a seemingly random fashion Spotify decides that the queue on a given playlist has only 2-3 songs and play...
  • mascoli
  • Regular
  • 856 Views
  • 9 replies
  • 0 likes
  • 856 Views
  • 9 replies
  • 0 likes