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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 997 Views
  • 0 replies
  • 4 likes

Solved!!Superuser Contribution Dj repeats same songs

If I'm listening to the DJ AI channel on mobile and pause it, when I start listening on desktop, it usually picks up where I left off. If I listen for a while, then go back to mobile, it starts back where I paused on mobile earlier and plays all the ...

  • Casual Listener
  • If I'm listening to the DJ AI channel on mobile and pause it, when I start listening on desktop, it usually picks up where I left off. If I listen for a while, then go back to mobile, it starts back ...
  • JSONNA0218
  • Visitor
  • 36380 Views
  • 47 replies
  • 4 likes
  • 36380 Views
  • 47 replies
  • 4 likes

Superuser Contribution Version .593 auto starts dolby equalizer

Latest version of Spotify premium auto-enables the Dolby atmos equalizer on android 12+ when playback starts. If I turn dolby off from the phone's audio settings, spotify enables it again on the next song it plays. dolby just creates distortions and ...

  • Regular
  • Latest version of Spotify premium auto-enables the Dolby atmos equalizer on android 12+ when playback starts. If I turn dolby off from the phone's audio settings, spotify enables it again on the next...
  • Dr34mChas3r
  • Casual Listener
  • 2798 Views
  • 20 replies
  • 6 likes
  • 2798 Views
  • 20 replies
  • 6 likes

Superuser Contribution Music Videos Appear Available But Wont Play

PlanPremium (Family Account Member)Country EnglandDeviceSamsung Galaxy s23 Ultra Operating SystemAndroid Version 14One UI 6.1 My Question or IssueAt first it took ages for me to get access to music videos: I am always quite late to receiving content ...

  • Casual Listener
  • Plan Premium (Family Account Member) Country  England Device Samsung Galaxy s23 Ultra  Operating System Android Version 14 One UI 6.1   My Question or Issue At first it took...
  • Poetikins
  • Newbie
  • 598 Views
  • 4 replies
  • 0 likes
  • 598 Views
  • 4 replies
  • 0 likes

Superuser Contribution como iniciar mi cuenta premium en un dispositivo nuevo

Le robaron el equipo celular a mi novio y ahora quiere usar premium en su nuevo equipo, el se suscribio a el paquete premium anual hace aproximadamente un mes.Cuando instalo la aplicacion solo puede usar la version gratis y cuando va a cambiar a prem...

  • Newbie
  • Le robaron el equipo celular a mi novio y ahora quiere usar premium en su nuevo equipo, el se suscribio a el paquete premium anual hace aproximadamente un mes. Cuando instalo la aplicacion solo pued...
  • Maria
  • Moderator
  • 75499 Views
  • 9 replies
  • 2 likes
  • 75499 Views
  • 9 replies
  • 2 likes

Superuser Contribution Can't open any playlist from mobile app

When I open any playlist, it just tells me "Something went wrong, have another go?" PlanPremium FamilyCountryJapanDeviceSamsung Galaxy s24 ultraOperating SystemAndroid 15, oneui 7 My Question or Issue

  • Casual Listener
  • When I open any playlist, it just tells me "Something went wrong, have another go?"   Plan Premium Family Country Japan Device Samsung Galaxy s24 ultra Operating System Android 15, oneu...
  • Novy
  • Moderator
  • 253 Views
  • 3 replies
  • 0 likes
  • 253 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Sudden increase in data usage

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUKDevicePixelOperating System Android My Question or IssueI had a sudden increase in data usage caused by Spotify....

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country UK Device Pixel Operating System  Android &n...
  • Vasil
  • Moderator
  • 1394 Views
  • 7 replies
  • 2 likes
  • 1394 Views
  • 7 replies
  • 2 likes

Superuser Contribution Delay with Media Controller

PlanPremiumCountryUkraineDeviceSamsung Galaxy Note 10+Operating SystemAndroid 12 My Question or IssueWhen I skip or pause, I get a delay in Android Media Control, namely in Spotify, at lock screen the same, with other applications it is not so. The m...

  • Regular
  • Plan Premium Country Ukraine Device Samsung Galaxy Note 10+ Operating System Android 12   My Question or Issue When I skip or pause, I get a delay in Android Media Control, namely in S...
  • alonsodiazp
  • Casual Listener
  • 2587 Views
  • 31 replies
  • 2 likes
  • 2587 Views
  • 31 replies
  • 2 likes

Superuser Contribution How do I get all of my picture albums to show, when choosing a cover photo?

I'm trying to add art to my playlist, but the only album options that it's giving me are from my downloads, camera, and screenshots. I have several other gallery photos to choose from, and they won't display as options.

  • Visitor
  • I'm trying to add art to my playlist, but the only album options that it's giving me are from my downloads, camera, and screenshots. I have several other gallery photos to choose from, and they won't...
  • suphiee
  • Visitor
  • 882 Views
  • 5 replies
  • 0 likes
  • 882 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify is not working on Fire TV

My Question or IssueI already tried follwoing but it's still not working:checked network status, is working properlynewest Version of Spotify app installed (fire tv)newest version of of Spotify app installed (smartphone Fairphone 3)newest version of ...

  • Casual Listener
  • My Question or Issue I already tried follwoing but it's still not working: checked network status, is working properly newest Version of Spotify app installed (fire tv) newest version of of Spoti...
  • itreallydoesntmatter
  • Visitor
  • 14765 Views
  • 16 replies
  • 1 likes
  • Amazon Fire TV
    Spotify is not working
  • 14765 Views
  • 16 replies
  • 1 likes

Superuser Contribution Android widget forgets which song it played after pausing

PlanPremiumCountryCanadaDevicePixel 4a & LG G6Operating SystemAndroid 10, Android 11 My Question or IssueThe Spotify widget seems to forget that it was playing a song if I pause and go do something else with my phone. After I come back to my homescre...

  • Casual Listener
  • Plan Premium Country Canada Device Pixel 4a & LG G6 Operating System Android 10, Android 11   My Question or Issue The Spotify widget seems to forget that it was playing a song if ...
  • sjw7
  • Casual Listener
  • 7521 Views
  • 50 replies
  • 4 likes
  • Android
    forgets
    stops
    Widget
  • 7521 Views
  • 50 replies
  • 4 likes

Solved!!Superuser Contribution How do I get podcasts to play in the same order as the sorting?

My podcast is sorted Newest to Oldest and I would like them to also *play* in that order too. However, when the newest one finishes, instead of moving down the list it jumps to a recommended podcast.

  • Casual Listener
  • My podcast is sorted Newest to Oldest and I would like them to also *play* in that order too. However, when the newest one finishes, instead of moving down the list it jumps to a recommended podcast.
  • RockyRacoon1977
  • Visitor
  • 9957 Views
  • 15 replies
  • 2 likes
  • 9957 Views
  • 15 replies
  • 2 likes

Superuser Contribution Android Automotive Volvo MY2023. Download sounds, off-line mode, how ??

PlanPremiumCountryPolandDeviceVolvo XC60 MY2023Operating SystemAndroid Automotive 11 My Question or IssueHi. My car already comes with software from Google. The Spotify app is pre-installed. How can I download and save selected songs, podcasts in the...

  • Newbie
  • Plan Premium Country Poland Device Volvo XC60 MY2023 Operating System Android Automotive 11   My Question or Issue Hi. My car already comes with software from Google. The Spotify app i...
  • dogus06
  • Casual Listener
  • 815 Views
  • 2 replies
  • 5 likes
  • 815 Views
  • 2 replies
  • 5 likes

Solved!!Superuser Contribution artist bio bug can't scroll to the bottom of the page

PlanPremiumCountryEgyptDevice(Samsung Galaxy note 9)Operating System(Android 10) Every artist/band page i can't scroll to the bottom where they have social links, i attached a pic for my problem and i tried to uninstall spotify and reinstalled and st...

  • Casual Listener
  • Plan Premium Country Egypt Device (Samsung Galaxy note 9) Operating System (Android 10)   Every artist/band page i can't scroll to the bottom where they have social links, i attached a ...
  • Dessi
  • Moderator
  • 473 Views
  • 3 replies
  • 0 likes
  • 473 Views
  • 3 replies
  • 0 likes

Superuser Contribution How do I run Spotify and audible at the same time?

PlanFree/PremiumCountry DeviceSamsung S6 edge Operating System(Android) My Question or IssueHow do I run both Spotify and Audible at the same time?

  • Casual Listener
  • Plan Free/Premium Country   Device Samsung S6 edge  Operating System (Android)   My Question or Issue How do I run both Spotify and Audible at the same time?  
  • Spotaudible
  • Newbie
  • 6523 Views
  • 3 replies
  • 1 likes
  • 6523 Views
  • 3 replies
  • 1 likes

Superuser Contribution Issues with queue button

PlanPremiumDevice(Google Pixel 7 Pro)Operating System(Android 14)My Question or IssueQueue icon not reacting when trying to open As a workaround, the only option to check queue currently is to add a new song to it and press Open while Added to Queue ...

  • Casual Listener
  • Plan Premium Device (Google Pixel 7 Pro) Operating System (Android 14) My Question or Issue Queue icon not reacting when trying to open   As a workaround, the only option to check ...
  • Dj_Fex
  • Roadie
  • 930 Views
  • 14 replies
  • 2 likes
  • Android
    google pixel 7 pro
    Queue Button
  • 930 Views
  • 14 replies
  • 2 likes

Solved!!Superuser Contribution Repeat button missing in Spotify app on my Galaxy watch 6 classic

PlanPremiumCountryIndiaDeviceGalaxy watch 6 classicOperating SystemWear OS 5 My Question or IssueI am unable to find the repeat/loop button to repeat a song or a saved playlist on the Spotify app on the Galaxy watch 6 classic. I do see the button on ...

  • Casual Listener
  • Plan Premium Country India Device Galaxy watch 6 classic Operating System Wear OS 5   My Question or Issue I am unable to find the repeat/loop button to repeat a song or a saved playl...
  • krazor007
  • Casual Listener
  • 251 Views
  • 2 replies
  • 0 likes
  • 251 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify only plays on 1 channel in my car

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Eni
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify randomly stopping/pausing

PlanPremiumCountryCanadaDeviceLenovo Chromebook (~8 months old)Operating SystemChromeOS Version 136.0.7103.142My Question or IssueRecently while listening to Spotify on the Web Player, my music will stop completely randomly with no real cause. The pr...

  • Newbie
  •   Plan Premium Country Canada Device Lenovo Chromebook (~8 months old) Operating System ChromeOS Version 136.0.7103.142 My Question or Issue Recently while listening to Spotify on...
  • Joan
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution how can I use a spotify playlist as a ringtone?

I can already use an entire playlist as an alarm using the default samsung alarm app, and without downloading that playlist at that. yet I cannot find an option to use a playlist

  • Casual Listener
  • I can already use an entire playlist as an alarm using the default samsung alarm app, and without downloading that playlist at that. yet I cannot find an option to use a playlist
  • thisleisa1
  • Visitor
  • 31627 Views
  • 4 replies
  • 1 likes
  • 31627 Views
  • 4 replies
  • 1 likes

Superuser Contribution Website doesn't work in desktop mode in phone browser

When opening the Spotify website on my phone browser it loads normally and let's me play music, but if I turn on the desktop mode the page just keeps reloading in a loop. Turning off the desktop mode loads the page, but it doesn't let me do anything ...

  • Casual Listener
  • When opening the Spotify website on my phone browser it loads normally and let's me play music, but if I turn on the desktop mode the page just keeps reloading in a loop. Turning off the desktop mode...
  • ispotamusicfly
  • Newbie
  • 1088 Views
  • 2 replies
  • 0 likes
  • 1088 Views
  • 2 replies
  • 0 likes