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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6062 Views

0 replies

7 likes

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Superuser Contribution Can't choose a media quality option even data saver is off

I think there's a bug with the media quality selector. I noticed this issue about 2 months ago. I haven't had data saver turned on the whole time, and yet when I try to change cellular streaming quality I can't change it. When I do try I get a warnin...

Casual Listener

I think there's a bug with the media quality selector. I noticed this issue about 2 months ago. I haven't had data saver turned on the whole time, and yet when I try to change cellular streaming qual...

DavidFlint

Casual Listener

394 Views

3 replies

0 likes

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Superuser Contribution Spotify uygulamasını güncellememe rağmen neden yeni özellikler yüklenmiyor?

Spotify uygulamamı Android telefonumda güncelledim ama ona rağmen "güncellemelerin" Bölümü gelmedi. Uygulama şuan son sürümde.

Visitor

Spotify uygulamamı Android telefonumda güncelledim ama ona rağmen "güncellemelerin" Bölümü gelmedi. Uygulama şuan son sürümde.

Eni

Moderator

685 Views

1 replies

0 likes

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I can't play music Spotify

Hey do you how to fix this problem ? Because my account not showing my playlist and i cannot searching other songs

Casual Listener

Hey do you how to fix this problem ? Because my account not showing my playlist and i cannot searching other songs

Billy-J

Spotify Star

730 Views

5 replies

0 likes

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Superuser Contribution Spotify DJ requests return with a technical difficulty.

Device is a Samsung Galaxy S22+ running One UI 7Here's what I've already tried to fix it,-Clearing the Cache-Logging out and back in-Uninstalling and reinstalling the app-Restarting my device-Using a different wifi connection

Casual Listener

Device is a Samsung Galaxy S22+ running One UI 7 Here's what I've already tried to fix it, -Clearing the Cache -Logging out and back in -Uninstalling and reinstalling the app -Restarting my de...

rjhender

Casual Listener

388 Views

2 replies

0 likes

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Spotify does not work with cellular data

I have been facing this issue for a while now. Spotify does not work with cellular data on my Android, works only on WiFi. Saw a thread discussing the same issue but on an ios device, tried all the suggestions, didn't work.

Visitor

I have been facing this issue for a while now. Spotify does not work with cellular data on my Android, works only on WiFi. Saw a thread discussing the same issue but on an ios device, tried all the s...

Amay

Spotify Star

324 Views

1 replies

0 likes

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  • 0 likes

Superuser Contribution "Something went wrong" message, linked to region change issue?

PlanPremium Student CountryGermany DeviceSamsung Galaxy A8 2018 (Android) Hello,I need help on this one - I've checked a few old posts and tried the solutions mentioned, but it did not work...When I search for a podcast, an album or anything and clic...

Regular

Plan Premium Student  Country Germany   Device Samsung Galaxy A8 2018 (Android)   Hello, I need help on this one - I've checked a few old posts and tried the solutions mention...

AlejaR

Moderator

1118 Views

12 replies

0 likes

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Superuser Contribution Spotify Artists Android App Bug

When displaying the audience as a graph, all points of the graph suddenly get connected when scrolling the page up or down, leaving the graph as a kind of spaghetti picture. This bug has been present for months across several updates, ever since this...

Music Fan

When displaying the audience as a graph, all points of the graph suddenly get connected when scrolling the page up or down, leaving the graph as a kind of spaghetti picture. This bug has been present...

Summerblue

Music Fan

269 Views

2 replies

0 likes

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Problème d'écoute avec l'appli sur android

Depuis presque 3 semaines et à chaque écoute quotidienne les musiques changent toutes seules ou elles s'arrêtent. J'ai fais les mises à jour, j'ai essayé de désinstaller l 'appli et la remettre mais rien n'y fait et chaque jours c'est pire au début c...

Visitor

Depuis presque 3 semaines et à chaque écoute quotidienne les musiques changent toutes seules ou elles s'arrêtent. J'ai fais les mises à jour, j'ai essayé de désinstaller l 'appli et la remettre mais ...

ribezaz

Spotify Star

197 Views

1 replies

1 likes

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  • 1 likes

Solved!! Where is AI DJ in Brazil?

I cant find it

Newbie

I cant find it

MattSuda

Spotify Star

1055 Views

1 replies

0 likes

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You can't use Spotify abroad after 14 days

I am not able to play any of the song in Spotify android app. While loging it goes like You can't use Spotify abroad after 14 days. Please look into my issue and do the needful as soon as possible.

Newbie

I am not able to play any of the song in Spotify android app. While loging it goes like You can't use Spotify abroad after 14 days. Please look into my issue and do the needful as soon as possible.

MattSuda

Spotify Star

413 Views

1 replies

0 likes

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No spotify songs showing in playlist

Whenever I go to my phone to listen to music and I try to click the playlistIt pops up but it shows no songs are in my playlist and I can't add any at allThere is just no songs on my phone but it works on my computer fine

Visitor

Whenever I go to my phone to listen to music and I try to click the playlist It pops up but it shows no songs are in my playlist and I can't add any at all There is just no songs on my phone but it...

MattSuda

Spotify Star

248 Views

1 replies

0 likes

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Android Auto

Has anyone running a Samsung Galaxy S24 found a way to resolve the issue where when connected via Android auto, when you turn off your vehicle, Spotify then continues to play on your phone? Tried to reinstall Spotify, cleared cache etc but not resolv...

Newbie

Has anyone running a Samsung Galaxy S24 found a way to resolve the issue where when connected via Android auto, when you turn off your vehicle, Spotify then continues to play on your phone? Tried to ...

363 Views

0 replies

0 likes

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Superuser Contribution Podcasts that include video no playing on Android app (on Pixel 8)

Plan PremiumCountry UK Device Google Pixel 8 My Question or IssuePodcasts that include video won't play on my phone. No error message shows. Happens if I'm on Wi-Fi or cellular. App and OS are up to date.App has been reinstalled, caches have been cle...

Casual Listener

Plan Premium Country UK  Device Google Pixel 8   My Question or Issue Podcasts that include video won't play on my phone. No error message shows. Happens if I'm on Wi-Fi...

8453g

Casual Listener

345 Views

2 replies

0 likes

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Superuser Contribution ALL music from Spotify plays too fast, I've tried everything.

I use an android phone. This happens on my Bluetooth speaker, my wired headphones, and by playing straight from my phone's speaker.ALL music is playing as if it's been sped up slightly. There are no speed controls for music. How did this happen and w...

Visitor

I use an android phone. This happens on my Bluetooth speaker, my wired headphones, and by playing straight from my phone's speaker. ALL music is playing as if it's been sped up slightly. There are...

AlejaR

Moderator

344 Views

1 replies

0 likes

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Superuser Contribution Not responding on the app, Samsung s22 ultra

App just will not respond when I'm trying to play from liked playlist, will not respond, I can't add to the queue or just straight up just play the song I'm trying to play

Visitor

App just will not respond when I'm trying to play from liked playlist, will not respond, I can't add to the queue or just straight up just play the song I'm trying to play

Amay

Spotify Star

197 Views

1 replies

0 likes

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Spotify continues playing when opening an audio or video

Spotify continues playing when I open an audio or video, when I open a video on YouTube or Facebook, the audio of the song played continues and does not pause it.

Visitor

Spotify continues playing when I open an audio or video, when I open a video on YouTube or Facebook, the audio of the song played continues and does not pause it.

Amay

Spotify Star

296 Views

1 replies

0 likes

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Superuser Contribution App softlocks when skipping from local files to streamed songs (Android)

Spotify Version9.0.54.518PlanPremiumCountryGernmanyDeviceNothing Phone 2aOperating SystemAndroid 15My Question or IssueWhen playing a locally stored audio file (from “Show audio files from this device” in Settings), trying to skip to a regular stream...

Casual Listener

Spotify Version 9.0.54.518 Plan Premium Country Gernmany Device Nothing Phone 2a Operating System Android 15 My Question or Issue When playing a locally stored audio file (from “Show audio...

AlejaR

Moderator

470 Views

5 replies

0 likes

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Superuser Contribution Android Auto Navigation Arrows

PlanPremiumCountryUS DeviceOnePlus 11 ProAlpine ilx-507 version 5.0.001 (Car's head unit)Operating SystemAndroid OxygenOS 15.0 My Question or IssueWhen using Android Auto, I've been having issues with the navigation arrows. They are either completely...

Casual Listener

Plan Premium Country US   Device OnePlus 11 Pro Alpine ilx-507 version 5.0.001 (Car's head unit) Operating System Android OxygenOS 15.0   My Question or Issue When using Android...

lovjuls

Casual Listener

503 Views

4 replies

0 likes

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Superuser Contribution Spotify thinks I'm abroad?

I can't log in to Spotify on Android. It says I can only use Spotify Abroad for 14 days. I haven't left my town in months. A town only a few hundred miles from the exact center of the mainland US, sp there is no way I could have accidentally connecte...

Music Fan

I can't log in to Spotify on Android. It says I can only use Spotify Abroad for 14 days. I haven't left my town in months. A town only a few hundred miles from the exact center of the mainland US, sp...

Ivelina

Moderator

2010 Views

11 replies

2 likes

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