App is extremely slow

[fixyoshiz]

Plan

Premium

Country

-

Device

Nothing Phone 1

Operating System

Android 15

My Question or Issue

Since a couple of months, my spotify android app is extremely slow to a point where it becomes unusable. Searching for songs, opening my library, skipping a song or even starting to play any song often takes a minute or longer, sometimes cancelling the operation entirely for no reason. If I try to change the order of songs in the queue I can see how it dows the change, then jumps back to the previous state. I have also noticed that the app reserves a very large cache (was at 20gb, cleared it yesterday and now is at 4gb again).

Things Ive tried to fix this:

* Clean install the app

* Clear cache and downloaded songs

* Lower quality in the settings

The problem does not appear on the desktop app.  The problem appears regardless of the internet connection.

[Ivelina]

Hey there,

Thanks for reaching out via the forum and for including the steps you've already given a try. 

So we can get a better understanding, let us know if you've you noticed if this behavior started happening after something specific such as an update for example and if you're streaming to an external device (via Connect or Bluetooth).

If you're using an SD-card on your phone, try with removing it and giving Spotify a clean reinstall once again with the steps here as there could be corrupted cache there causing the app to misbehave. Let us know if there's an improvement running Spotify without the SD-card afterwards.

Additionally if it's possible it'd be great if you could test the following:

• Logging in to your account on another mobile device.
• Disable any VPNs, battery-saving apps or power-saving modes.
• Offline mode.

Appreciate your cooperation and keep us posted!

[fixyoshiz]

Thanks for the reply. I dont remember anything specific causing this, it just started randomly. I'm not using a SD card. It happens regardless of using Bluetooth or not. Disabling battery saver or vpns does not fix it. In offline mode it seems even slower than before. I don't have a different mobile device available.

[Ivelina]

Thanks for the quick response @fixyoshiz and for going over the suggested steps.

To continue looking into this, here's some more suggestions to try which will hopefully point us in the right direction, if it's an account-, device- or network-related issue:

• If you've got local files on your mobile device, disable them within Spotify's settings.
• Toggle On/Off hardware acceleration via the Settings.
• Remove any third party apps from the Account Page > Security and privacy > Manage apps.
• Ask a relative or a friend to log in to their account on the app on your phone.
• Lastly, change the DNS settings of your router to one of the following: 8.8.8.8, 8.8.4.4 or 1.1.1.1

Many thanks and we'll be on the lookout.

[fixyoshiz]

I don't have any local files, but I disabled the option anyway just to make sure. I have also removed all third party apps. Neither works.

Afaik, the movile app has no hardware acceleration setting, and I can't change the DNS on my mobile data.

I had a friend login on my phone and it appears at least somewhat faster, but still not great.

[Ivelina]

Appreciate the cooperation @fixyoshiz.

Apologies for the confusion with the hardware acceleration setting, it is in fact available within the desktop app and you've already pointed out that you're experiencing issues on the mobile app. 

You mentioned that this behavior persists regardless of the internet connection, but when you're connected to Wi-Fi on the phone, we've seen that it's been helpful to other users with loading issues when they change the router's DNS settings (as suggested in the previous response). It'd be great if you could give this a try if and when possible just to make sure.

Lastly, send us the exact Spotify-version you're using and you can also attach a video of the behavior so we can take a look (make sure no sensitive info is visible). You can attach it to your next response via the Insert Video option in the post editor or if the file's too big - upload it to Google Drive and share the link with us.

Cheers!