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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1017 Views
  • 0 replies
  • 4 likes

Superuser Contribution No chapters in audiobooks

PlanPremiumCountryUS In mobile app cannot see audiobook chapters. Desktop app shows these chapters and chapters were previously visible. Tried reinstalling and this did not help

  • Casual Listener
  •   Plan Premium Country US   In mobile app cannot see audiobook chapters. Desktop app shows these chapters and chapters were previously visible. Tried reinstalling and this did not hel...
  • katdesigns
  • Newbie
  • 2182 Views
  • 21 replies
  • 6 likes
  • 2182 Views
  • 21 replies
  • 6 likes

Superuser Contribution How can I replay a podcast episode?

PlanPremiumCountry NetherlandsDeviceLG G6Operating SystemAndroid My Question or Issue How do I listen to a podcast episode that I've already listened to? I often fall asleep listening to a podcast, but I still want to listen to the full episode awake...

  • Newbie
  • Plan Premium Country  Netherlands Device LG G6 Operating System Android   My Question or Issue  How do I listen to a podcast episode that I've already listened to? I often fa...
  • Heifer
  • Visitor
  • 30683 Views
  • 19 replies
  • 15 likes
  • 30683 Views
  • 19 replies
  • 15 likes

Superuser Contribution PLAYBACK SETTINGS GRAY OUT WHEN PLAYING SPOTIFY ON AMAZON ALEXA ECHO DEVICES!

Plan: PREMIUM!Country: US! Device: GALAXY NOTE 20 ULTRA 5G! Operating System: ANDROID 13! My Question or Issue: This act just recently started! Where all my spotify playback settings become grayed out! whenever attempting to play spotify through any ...

  • Casual Listener
  • Plan: PREMIUM! Country: US!   Device: GALAXY NOTE 20 ULTRA 5G!   Operating System: ANDROID 13!   My Question or Issue: This act just recently started!  Where all my sp...
  • BROTHERMUHUMMAD
  • Casual Listener
  • 431 Views
  • 5 replies
  • 1 likes
  • 431 Views
  • 5 replies
  • 1 likes

No puedo reproducir mi música

No me deja reproducir ninguna lista de reproducción ni en mi biblioteca ni en busqueda

  • Visitor
  • No me deja reproducir ninguna lista de reproducción ni en mi biblioteca ni en busqueda
  • Jose_M
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!! Song keeps restarting randomly

PlanPremiumCountryUS DevicePixel 9 ProOperating SystemAndroid 15 My Question or IssueThe Spotify app keeps restarting the current song randomly after 2 to 50 seconds. I have tried restarting my phone and reinstalling the app. Not tied to any bluetoot...

  • Casual Listener
  • Plan Premium Country US   Device Pixel 9 Pro Operating System Android 15   My Question or Issue The Spotify app keeps restarting the current song randomly after 2 to 50 seconds. ...
  • ruobri
  • Casual Listener
  • 217 Views
  • 2 replies
  • 1 likes
  • 217 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify stops playing abruptly

For the last few weeks, Spotify stops playing abruptly whether I'm on wifi or using mobile data. I make sure I have a good connection whenever I'm using Spotify, but the app stops playing a song abruptly. When I open the app again to pick up where th...

  • Visitor
  • For the last few weeks, Spotify stops playing abruptly whether I'm on wifi or using mobile data. I make sure I have a good connection whenever I'm using Spotify, but the app stops playing a song abru...
  • Eni
  • Moderator
  • 4047 Views
  • 6 replies
  • 1 likes
  • 4047 Views
  • 6 replies
  • 1 likes

Superuser Contribution Songs in Play queue are duplicated

This is an existing issue, but marked as "fixed". I can't comment there, because it's supposedly fixed, but it's not. I have a google pixel 7 with Android 15. Spotify version 9.0.36.697 Whenever i move a song in the queue it gets duplicated to the ne...

  • Casual Listener
  • This is an existing issue, but marked as "fixed". I can't comment there, because it's supposedly fixed, but it's not.   I have a google pixel 7 with Android 15. Spotify version 9.0.36.697 &nb...
  • Maria
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa doesn't recognize a Spotify playlist

PlanFreeCountryCanadaDevicePixel 7, Amazon Echo Dot 5th Gen.Operating SystemAndroid 13 My Question or IssueI created an Eagles playlist using Spotify on my phone. When I ask Alexa to play this playlist on Spotify, it plays Eagles radio on Spotify, ra...

  • Visitor
  • Plan Free Country Canada Device Pixel 7, Amazon Echo Dot 5th Gen. Operating System Android 13   My Question or Issue I created an Eagles playlist using Spotify on my phone. When I ask ...
  • MihailY
  • Moderator
  • 15157 Views
  • 39 replies
  • 0 likes
  • 15157 Views
  • 39 replies
  • 0 likes

Solved!!Superuser Contribution Android Tablet: Comment overlay during video playback blocking the screen

While watching a JRE episode an overlay came up with the Q & A on my Samsung tablet. It won't go away a´d is obscuring the subtitles which is a pain. My dad likes to watch these, but as an elderly person he needs these. On my Phone (also Samsung) it ...

  • Casual Listener
  • While watching a JRE episode an overlay came up with the Q & A on my Samsung tablet. It won't go away a´d is obscuring the subtitles which is a pain. My dad likes to watch these, but as an elderl...
  • Yordan
  • Moderator
  • 1983 Views
  • 18 replies
  • 0 likes
  • 1983 Views
  • 18 replies
  • 0 likes

Superuser Contribution Android , Spotify crash after few days of using

PlanPremiumCountryNepalDevicePoco F3 Operating SystemA15 running crdroid 11.1 My Question or IssueMy Spotify keep crashing after few days of using it and after crashing its name changes to Event or com.spotify. Clearing cache or clear data wont fix i...

  • Newbie
  •   Plan Premium Country Nepal Device Poco F3  Operating System A15 running crdroid 11.1   My Question or Issue My Spotify keep crashing after few days of using it and after c...
  • Joan
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before.   The new widget will make it simpler and faster to acc...
  • Timbo6sic6
  • Casual Listener
  • 74448 Views
  • 69 replies
  • 26 likes
  • 74448 Views
  • 69 replies
  • 26 likes

Superuser Contribution App freezing between songs or switching playlist/podcast

PlanPremium DeviceSamsung Galaxy S23Operating SystemAndroid version 14Version 9.0.36.697My Question or IssueMy Spotify app has been so frustrating lately that I consider canceling my subscription. While normally listening to a playlist, app would fre...

  • Casual Listener
  • Plan Premium   Device Samsung Galaxy S23 Operating System Android version 14 Version 9.0.36.697 My Question or Issue My Spotify app has been so frustrating lately that I consider cancel...
  • MihailY
  • Moderator
  • 793 Views
  • 2 replies
  • 0 likes
  • 793 Views
  • 2 replies
  • 0 likes

Superuser Contribution Android app slow

PlanFreeCountryBrazil DeviceMotorola moto G22 Operating SystemAndroid 12 My Question or IssueThey finished the lite version with the argument that people now have smartphones and more accessible internet... The problem is, even with 4GB of RAM and a ...

  • Regular
  • Plan Free Country Brazil  Device Motorola moto G22  Operating System Android 12   My Question or Issue They finished the lite version with the argument that people now have s...
  • Ariel27
  • Regular
  • 753 Views
  • 9 replies
  • 1 likes
  • 753 Views
  • 9 replies
  • 1 likes

Spotify keeps closing

Closes when lock screen

  • Visitor
  • Closes when lock screen
  • Luke
  • Spotify Star
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Audio constantly cuts out.

PlanPremiumCountry DeviceTCL 20 proOperating SystemWhat ever the current android version is My Question or IssueI've been using your app for 2 years with no issues until this weekend. The audio cuts out at random intervals but it shows on screen that...

  • Casual Listener
  • Plan Premium Country   Device TCL 20 pro Operating System What ever the current android version is   My Question or Issue I've been using your app for 2 years with no issues until...
  • Life1024
  • Newbie
  • 36981 Views
  • 42 replies
  • 7 likes
  • 36981 Views
  • 42 replies
  • 7 likes

Superuser Contribution The quality of the sound in my mobile device has lowered, how to fix it?

I'm a premium member and since yesterday the sound quality has gotten worse. I can tell because I tested it with songs I listen to everyday. How can it be fixed? Thanks

  • Casual Listener
  • I'm a premium member and since yesterday the sound quality has gotten worse. I can tell because I tested it with songs I listen to everyday. How can it be fixed? Thanks
  • Azk9
  • Newbie
  • 1178 Views
  • 4 replies
  • 0 likes
  • 1178 Views
  • 4 replies
  • 0 likes

Superuser Contribution “Liked songs” on android auto stuck on “loading Content”

I recently bought a new vehicle that has android auto. I have downloaded and installed the Spotify app, which generally works fine, with one exception. The “liked songs” playlist just says “loading content”. I’ve let it sit for 30 minutes, and nothin...

  • Regular
  • I recently bought a new vehicle that has android auto. I have downloaded and installed the Spotify app, which generally works fine, with one exception.   The “liked songs” playlist just says “...
  • Emery_the_puppy
  • Visitor
  • 3058 Views
  • 15 replies
  • 0 likes
  • 3058 Views
  • 15 replies
  • 0 likes

Superuser Contribution Playing too fast

I'm starting a new post since I don't seem to be able to reply to the others I have found here. This is a long standing issue that I have patiently been awaiting a fix for, and based on numerous other posts on here I'm not alone. Spotify continues to...

  • Casual Listener
  • I'm starting a new post since I don't seem to be able to reply to the others I have found here. This is a long standing issue that I have patiently been awaiting a fix for, and based on numerous othe...
  • xrob
  • Visitor
  • 27654 Views
  • 5 replies
  • 3 likes
  • 27654 Views
  • 5 replies
  • 3 likes