Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35474 Views
  • 64 replies
  • 25 likes
  • 35474 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873854 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873854 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25522 Views
  • 3 replies
  • 0 likes
  • 25522 Views
  • 3 replies
  • 0 likes

Volume level not returning to set level, remains lowered after Notifications or advertisements

PlanFree/PremiumCountryRoDeviceHuawei P30 ProOperating SystemAndroid Emui 12 My Question or IssueFrom a few days now, the volume level does not returning to the set level after I receive a notification. The spoken notifications came mainly from Garmi...

  • Casual Listener
  • Plan Free/Premium Country Ro Device Huawei P30 Pro Operating System Android Emui 12   My Question or Issue From a few days now, the volume level does not returning to the set level aft...
  • mich4u
  • Casual Listener
  • 63 Views
  • 3 replies
  • 0 likes
  • Android
    Notifications
    volume
  • 63 Views
  • 3 replies
  • 0 likes

Superuser Contribution There's 2 media output notifications on my Samsung.

one of them works but the other one is just there. and I've tried uninstalling spotify and reinstalling it but it still is there. Please remove the other media output notification for me please. The one where it says "One In A Billion" by ENHYPEN.

  • Newbie
  • one of them works but the other one is just there. and I've tried uninstalling spotify and reinstalling it but it still is there. Please remove the other media output notification for me please. The ...
  • MihailY
  • Moderator
  • 57 Views
  • 1 replies
  • 0 likes
  • 57 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Pausing While Driving

I've seen many other reports of this same exact issue. Spotify continuously paused my music while I am driving! THIS IS DANGEROUS AS MOST OF MY DRIVING IS HIGHWAY!! So moving at 50mph+ and having to unpause my music every few seconds is endangering m...

  • Casual Listener
  • I've seen many other reports of this same exact issue. Spotify continuously paused my music while I am driving! THIS IS DANGEROUS AS MOST OF MY DRIVING IS HIGHWAY!! So moving at 50mph+ and having to ...
  • MartinRomano
  • Newbie
  • 2371 Views
  • 2 replies
  • 0 likes
  • 2371 Views
  • 2 replies
  • 0 likes

Solved!! Cover photo on mobile

Hi, I am noticing that my main header photo visible on desktop isn't showing on mobile. Instead on mobile my profile image is used which is obviously much smaller therefore doesn't fit quite right. How do I force the main header photo to be used as t...

  • Casual Listener
  • Hi,   I am noticing that my main header photo visible on desktop isn't showing on mobile. Instead on mobile my profile image is used which is obviously much smaller therefore doesn't fit quite...
  • burakcinar
  • Newbie
  • 12100 Views
  • 3 replies
  • 0 likes
  • 12100 Views
  • 3 replies
  • 0 likes

Superuser Contribution GoogleTv playing songs, but no sound comes out

PlanPremiumCountryPorDeviceSony Bravia XR 2012Operating SystemAndroid 10 My QuestionThe application works correctly and it seems that it is playing songs, but no sound comes out. After 10 seconds, it skips to the next song, it looks like it's playing...

  • Casual Listener
  •   Plan Premium Country Por Device Sony Bravia XR 2012 Operating System Android 10   My Question The application works correctly and it seems that it is playing songs, but no soun...
  • Danali
  • Casual Listener
  • 4245 Views
  • 14 replies
  • 2 likes
  • 4245 Views
  • 14 replies
  • 2 likes

Superuser Contribution Random Songs Playing Even When Autoplay Off

PlanFreeCountryUnited States of AmericaDeviceMoto G PlayOperating SystemAndroid 7.1.1My Question or Issue So I had the same issue before: even when Autoplay is disabled, random songs that I don't want to hear still play. Even when listening from an a...

  • Visitor
  • Plan Free Country United States of America Device Moto G Play Operating System Android 7.1.1 My Question or Issue  So I had the same issue before: even when Autoplay is disabled, random...
  • Idk1659
  • Casual Listener
  • 19014 Views
  • 47 replies
  • 8 likes
  • 19014 Views
  • 47 replies
  • 8 likes

Superuser Contribution Smart Shuffle Breaks Playback

I launched Spotify today and have found Smart Shuffle enabled, while I do not use Smart Shuffle in any way because I deem it a useless feature as that is what Artist Radio is for as some songs that are roughly in the same category but different artis...

  • Music Fan
  • I launched Spotify today and have found Smart Shuffle enabled, while I do not use Smart Shuffle in any way because I deem it a useless feature as that is what Artist Radio is for as some songs that a...
  • Eni
  • Moderator
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting "DJ Is Not Available In Your Country" when I try to start it on Wifi. In US.

I have Premium and am on a Galaxy S21. I've only had this issue in the past week. If I am on Wifi, it gives me that above error. So in order to start it, I need to disconnect from wifi, restart the app, then it will usually start. This only happens o...

  • Casual Listener
  • I have Premium and am on a Galaxy S21. I've only had this issue in the past week. If I am on Wifi, it gives me that above error. So in order to start it, I need to disconnect from wifi, restart the a...
  • OscarDC
  • Moderator
  • 584 Views
  • 10 replies
  • 0 likes
  • 584 Views
  • 10 replies
  • 0 likes

Superuser Contribution Spotify saying can't play this right now in my playlist on my android

The playlist plays on my mac, but does not play on my Pixel 6. Same premium account on both. The playlist is there, and the songs show up, but it says "this track isn't available on your device." Why?

  • Visitor
  • The playlist plays on my mac, but does not play on my Pixel 6. Same premium account on both. The playlist is there, and the songs show up, but it says "this track isn't available on your device." Why?
  • Ivelina
  • Moderator
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution KNOWN UNRESOLVED ISSUE FOR YEARS - Spotify redownloads all songs every phone restart

PlanPremiumCountryPolandDeviceXiaomi Redmi Note 4XOperating SystemAndroid 7 (MIUI) -> 7.1.2 (custom systems since there)-> 8 -> 8.1 -> 9 -> 10My Question or IssueAs title says - almost every reboot Spotify resets songs location to internal storage an...

  • Music Fan
  • Plan Premium Country Poland Device Xiaomi Redmi Note 4X Operating System Android 7 (MIUI) -> 7.1.2 (custom systems since there)-> 8 -> 8.1 -> 9 -> 10 My Question or Issue As t...
  • jjma100
  • Newbie
  • 3275 Views
  • 25 replies
  • 10 likes
  • 3275 Views
  • 25 replies
  • 10 likes

Solved!!Superuser Contribution Why doesn't spotify let you open non-downloaded playlists when offline anymore?

PlanPremiumOperating SystemAndroid 13 My Question or IssueIt used to be that you could open non-downloaded playlists while offline. The songs you had downloaded would be playable and the rest would be greyed out. I thought this was pretty nifty, sinc...

  • Newbie
  •   Plan Premium Operating System Android 13   My Question or Issue It used to be that you could open non-downloaded playlists while offline. The songs you had downloaded would be play...
  • Joan
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why do my podcast episodes instantly get deleted?

Whenever I post a new episode on my podcast, it almost instantly gets deleted and I am not being informed why. I am not breaking any community guidelines or rules. Please help

  • Visitor
  • Whenever I post a new episode on my podcast, it almost instantly gets deleted and I am not being informed why. I am not breaking any community guidelines or rules. Please help
  • Not applicable
  • 212 Views
  • 2 replies
  • 1 likes
  • 212 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Can I see what date a song was added to my playlist on my android device?

I only have access to Spotify on android devices (phone/tablet), either through the app or in the browser using open.spotify.comI'd like to know which date I added certain songs to a playlist of mine. The only answers I found are about how to do this...

  • Casual Listener
  • I only have access to Spotify on android devices (phone/tablet), either through the app or in the browser using open.spotify.com I'd like to know which date I added certain songs to a playlist of mi...
  • HottDoggers
  • Visitor
  • 19312 Views
  • 5 replies
  • 1 likes
  • 19312 Views
  • 5 replies
  • 1 likes

Superuser Contribution Why can't I see some lyrics any more?

Premium/NL/Android+Desktop Some lyrics have disappeared from Android and Desktop. For example, "I Go Hard, I go home" by "The Presets" is almost unintelligible without lyrics. I used to be able to get the lyrics on Spotify, now I can't. Yet they are ...

  • Music Fan
  • Premium/NL/Android+Desktop   Some lyrics have disappeared from Android and Desktop.   For example, "I Go Hard, I go home" by "The Presets" is almost unintelligible without lyrics. I use...
  • creekchub
  • Visitor
  • 18919 Views
  • 13 replies
  • 5 likes
  • 18919 Views
  • 13 replies
  • 5 likes

Superuser Contribution Podcast Filter Not Remembering "Unplayed" Selection (defaults to "all episodes")

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy s10eOperating SystemAndroid My Question or IssueI've selected "unplayed" under the sort menu of a podcast I listen to, and whenever I leave navigate away from the podcast and then back again it ha...

  • Music Fan
  • Plan Premium Country The Netherlands Device Samsung Galaxy s10e Operating System Android   My Question or Issue I've selected "unplayed" under the sort menu of a podcast I listen to, a...
  • spthomas01
  • Casual Listener
  • 6783 Views
  • 34 replies
  • 33 likes
  • 6783 Views
  • 34 replies
  • 33 likes

Superuser Contribution [Android TV] Adjust quality

Hi ! I have a premium account and on my desktop client I put the quality settings on "High", I did the same on my android phone. I have an android tv which is connected to a very good quality amplifier and speakers.But I can't find how I am supposed ...

  • Newbie
  • Hi !  I have a premium account and on my desktop client I put the quality settings on "High", I did the same on my android phone.  I have an android tv which is connected to a very good q...
  • tripplehelix
  • Casual Listener
  • 9746 Views
  • 8 replies
  • 3 likes
  • 9746 Views
  • 8 replies
  • 3 likes

Superuser Contribution Spotify isnt playing any songs.

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountry DeviceGalaxy s8Operating System(Android 9 My Question or Issue

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country   Device Galaxy s8 Operating System (Android 9 ...
  • Ivelina
  • Moderator
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Superuser Contribution Now Playing bar missing on Android

The control bar never appears (see screenshot).There is a closed and huge thread relating to vaguely similar issues (but with Samsung phones). I have tried all the suggested steps in that topic, including a clean re-install of the app, to no avail.De...

  • Newbie
  • The control bar never appears (see screenshot). There is a closed and huge thread relating to vaguely similar issues (but with Samsung phones).  I have tried all the suggested steps in that top...
  • MP420NL
  • Casual Listener
  • 2952 Views
  • 23 replies
  • 13 likes
  • 2952 Views
  • 23 replies
  • 13 likes

Solved!! Songs not showing in any playlists (songs only show on artist profiles)

One night all of a sudden, none of the songs were showing in my playlists and all others on the app, and when I try to play a song from any artists profile, it acts as though it is playing but it stays at the 0:00 mark. I am on a Motorola if that hel...

  • Casual Listener
  • One night all of a sudden, none of the songs were showing in my playlists and all others on the app, and when I try to play a song from any artists profile, it acts as though it is playing but it sta...
  • Cataran
  • Casual Listener
  • 91 Views
  • 2 replies
  • 0 likes
  • 91 Views
  • 2 replies
  • 0 likes