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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

2118 Views

0 replies

6 likes

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Solved!!Superuser Contribution No Sound on Instagram Stories

I can easily share to Instagram Stories but for some reason, the sound won't play. I've checked the sound on/off button when posting in stories and it's not the issue. PlanPremium CountryPhilippines DevicePoco F2 Pro Operating SystemAndroid 10, MiUI ...

Newbie

I can easily share to Instagram Stories but for some reason, the sound won't play. I've checked the sound on/off button when posting in stories and it's not the issue.    Plan Premium &...

くれなお

Newbie

76823 Views

29 replies

5 likes

  • 76823 Views
  • 29 replies
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Superuser Contribution How can I connect Hitster to spotify Premium?

I tried connecting Hitster to my spotify Premium Account but it only keeps on the 3 dots that show that it's loading and nothing happens even after a longer time period.

Visitor

I tried connecting Hitster to my spotify Premium Account but it only keeps on the 3 dots that show that it's loading and nothing happens even after a longer time period.

kooof

Visitor

7004 Views

11 replies

2 likes

  • 7004 Views
  • 11 replies
  • 2 likes

Solved!!Superuser Contribution Pushed ADs in wrong language

I am in New Zealand but occasionally have been pushed ads in Kenyan (not english as I have received since joining). I am a free user. I have New Zealand selected as my country and primarily use my android Samsung mobile. I have gone to the ads and no...

Visitor

I am in New Zealand but occasionally have been pushed ads in Kenyan (not english as I have received since joining). I am a free user. I have New Zealand selected as my country and primarily use my an...

leon2302

Visitor

9251 Views

11 replies

4 likes

  • 9251 Views
  • 11 replies
  • 4 likes

Superuser Contribution Can't edit playlist order on Android - Premium

PlanPremiumCountryUnited Kingdom DevicePixel 6aOperating SystemAndroid 16 My Question or Issue Hello all. Per the title - I and another member of my family subscription can't edit the order of tracks in our Playlists. This worked fine until yesterday...

Regular

Plan Premium Country United Kingdom  Device Pixel 6a Operating System Android 16   My Question or Issue   Hello all.   Per the title - I and another member of my...

jsprake92

Visitor

418 Views

16 replies

2 likes

  • 418 Views
  • 16 replies
  • 2 likes

Superuser Contribution Turn off video

Plan Premium Country Canada Device Samsung s10e Operating System Android 12 My Question or Issue Harley quinn and joker podcast trailer will always play with video even with data saver on and canvas off and stream audio only on. I would like a way to...

Gig Goer

Plan Premium Country Canada Device Samsung s10e Operating System Android 12 My Question or Issue   Harley quinn and joker podcast trailer will always play with video even wit...

Maarten79

Casual Listener

77812 Views

93 replies

62 likes

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  • 93 replies
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Solved!!Superuser Contribution Can I see what date a song was added to my playlist on my android device?

I only have access to Spotify on android devices (phone/tablet), either through the app or in the browser using open.spotify.comI'd like to know which date I added certain songs to a playlist of mine. The only answers I found are about how to do this...

Casual Listener

I only have access to Spotify on android devices (phone/tablet), either through the app or in the browser using open.spotify.com I'd like to know which date I added certain songs to a playlist of mi...

Michaelman11

Newbie

70611 Views

13 replies

2 likes

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Superuser Contribution Chevy Equinox EV UI usability bug

PlanPaidCountryUSADeviceChevy Equinox EV LT 2025Operating SystemSome sort of Android My Question or IssueOn every Spotify client (iOS, CarPlay, MacOS, Windows) album name in the Now Playing screen is a hyperlink, which leads to the list of the songs ...

Casual Listener

Plan Paid Country USA Device Chevy Equinox EV LT 2025 Operating System Some sort of Android   My Question or Issue On every Spotify client (iOS, CarPlay, MacOS, Windows) album name in ...

w3sip

Casual Listener

660 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Superuser Contribution Galaxy Watch 8 Classic Add to Favorites Not Working Anymore

PlanFree/PremiumDeviceSamsung Galaxy Watch 8 Ultra Operating SystemOne UI 8.0 (Wear OS 6.0) My Question or IssueJust upgraded from my older Watch 4 to a Watch 8 Classic. Before with Spotify no matter where I was playing my music via Bluetooth or even...

Newbie

Plan Free/Premium Device Samsung Galaxy Watch 8 Ultra  Operating System One UI 8.0 (Wear OS 6.0)   My Question or Issue Just upgraded from my older Watch 4 to a Watch 8 Classic. ...

natebierman

Newbie

664 Views

13 replies

6 likes

Galaxy Watch 8 Classic
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Superuser Contribution Android TV app ignores that songs were hidden on other devices and still shows them.

PlanPremiumCountryUSDeviceSony Bravia: Android 9Samsung S22 Ultra: Android 11PC(s): Windows 10&11 My Question or Issue Spotify for Android TV v 1.76.1 will show songs in a playlist (not even greyed out) that have been hidden from said playlist on my ...

Music Fan

  Plan Premium Country US Device Sony Bravia: Android 9 Samsung S22 Ultra: Android 11 PC(s): Windows 10&11   My Question or Issue  Spotify for Android TV v 1.76.1 w...

Maria

Moderator

489 Views

5 replies

0 likes

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Superuser Contribution extreme distorded sound via Bluetooth

PlanPremiumCountryGermanyDeviceXiaomi Note 13 Operating SystemXiaomi hyper OS Android Version 15AP3A.240905.015.A2 My Question or Issue:I am using Spotify since 2022 via Spotify App on my mobilphones. I use IT on my current note 13 since may 2024.I u...

Newbie

Plan Premium Country Germany Device Xiaomi Note 13  Operating System Xiaomi hyper OS Android Version 15AP3A.240905.015.A2   My Question or Issue: I am using Spotify since 2022 via...

Vasil

Moderator

75 Views

1 replies

0 likes

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Superuser Contribution Aplicativo muito lento

Meu aplicativo ta podre de ruim, ja desinstalei, limpei o cache. Fiz tudo que podia fazer mas nada adianta, demora muito pra podruzir uma música e o tempo inteiro aparece como se eu estivesse no modo offline mesmo nos dados móveis, antes eu conseguia...

Casual Listener

Meu aplicativo ta podre de ruim, ja desinstalei, limpei o cache. Fiz tudo que podia fazer mas nada adianta, demora muito pra podruzir uma música e o tempo inteiro aparece como se eu estivesse no modo...

Maria

Moderator

4015 Views

9 replies

0 likes

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Superuser Contribution Spotify app skips songs repeatedly without input

I have the same issue except im on mobile, android if it matters the OS. And it varies for me from 1 song to about 50 anytime a song ends or skips

Regular

I have the same issue except im on mobile, android if it matters the OS. And it varies for me from 1 song to about 50 anytime a song ends or skips

audiosam

Visitor

2788 Views

19 replies

0 likes

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about switch to video

I use spotify to click switch to video,The operation bar will move up(The original unchanged position ), and I will still return or update it. It feels so uncomfortable .Is there any way to change back to the original way?

Newbie

I use spotify to click switch to video,The operation bar will move up(The original unchanged position ), and I will still return or update it. It feels so uncomfortable .Is there any way to change ba...

RayyW0

Spotify Star

65 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Spotify no longer plays via bluetooth

PlanPremiumCountrySingaporeDeviceSamsung Galaxy 8Operating SystemSuddenly Spotify no longer plays via Bluetooth, if Bluetooth is connected (ticked for calls and audio) it still plays via the phone speaker, adjusting the volume on the phone it will sh...

Casual Listener

Plan Premium Country Singapore Device Samsung Galaxy 8 Operating System Suddenly Spotify no longer plays via Bluetooth, if Bluetooth is connected (ticked for calls and audio) it still plays vi...

4th

Visitor

56267 Views

8 replies

0 likes

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  • 8 replies
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Solved!!Superuser Contribution Can't remove widget from lockscreen

This widget pops up on my lock screen whenever I play something. I don't know why this is happening now, it wasn't like this before. I've tried everything to get rid of it. I turned off my lock screen widgets, even all of my notifications. It's so an...

Newbie

This widget pops up on my lock screen whenever I play something. I don't know why this is happening now, it wasn't like this before. I've tried everything to get rid of it. I turned off my lock scree...

Avocado955

Visitor

24935 Views

20 replies

4 likes

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Superuser Contribution 2 Issues On Tablet: Landscape Mode For Lyrics Is Not Available + Player Disappears

Spoiler (Highlight to read)PlanPremiumCountryTürkiyeDeviceSamsung Galaxy Tab S8 (SM-X700)Operating SystemAndroid 13, One UI 5.1My Question or IssueSince a couple weeks, I'm having 2 troubles on the Spotify app on my Galaxy Tab S8 tablet. Those are st...

Newbie

  Plan Premium Country Türkiye Device Samsung Galaxy Tab S8 (SM-X700) Operating System Android 13, One UI 5.1 My Question or Issue Since a couple weeks, I'm having 2 troubles o...

CassieBlake

Newbie

17344 Views

52 replies

25 likes

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Superuser Contribution SD card performance issue fix

Hello everyone, I've been using spotify on android for a number of years. but with small capacity phones. 16gb, 32 gb and now 64 gb with a s9 plus. i've always bought cheap sd cards to massively increase storage at a relatively cheap cost. But whenev...

Music Fan

Hello everyone,   I've been using spotify on android for a number of years. but with small capacity phones. 16gb, 32 gb and now 64 gb with a s9 plus.   i've always bought cheap sd cards...

geoffjwbet

Newbie

2519 Views

4 replies

2 likes

Android
cheap
fast
Fix
sd card
slow
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Superuser Contribution Android Auto Navigation Arrows

PlanPremiumCountryUS DeviceOnePlus 11 ProAlpine ilx-507 version 5.0.001 (Car's head unit)Operating SystemAndroid OxygenOS 15.0 My Question or IssueWhen using Android Auto, I've been having issues with the navigation arrows. They are either completely...

Casual Listener

Plan Premium Country US   Device OnePlus 11 Pro Alpine ilx-507 version 5.0.001 (Car's head unit) Operating System Android OxygenOS 15.0   My Question or Issue When using Android...

Joan

Moderator

305 Views

2 replies

0 likes

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Solved!!Superuser Contribution Spotify controls not showing on Android 15 (Samsung)

I own a Samsung Galaxy S21+ and ever since I got the newest Android update (Android 15 - One UI 7.0) a couple weeks ago I haven't found the way to show the Spotify controls on the lock screen. The notifications toolbar is now split into two categorie...

Casual Listener

I own a Samsung Galaxy S21+ and ever since I got the newest Android update (Android 15 - One UI 7.0) a couple weeks ago I haven't found the way to show the Spotify controls on the lock screen. The no...

miguele_as

Casual Listener

267 Views

4 replies

0 likes

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Superuser Contribution The Spotify app could seriously be better

I use an android and the amount of seemingly obvious features that make no sense being removed are being removed. Why is it not possible to see entire albums while free? The ONLY reason i can think of is to just make the app more inconvenient and les...

Newbie

I use an android and the amount of seemingly obvious features that make no sense being removed are being removed. Why is it not possible to see entire albums while free? The ONLY reason i can think o...

EthanAdams550

Visitor

18151 Views

17 replies

24 likes

  • 18151 Views
  • 17 replies
  • 24 likes