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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5086 Views

0 replies

6 likes

  • 5086 Views
  • 0 replies
  • 6 likes

Solved!!Superuser Contribution Galaxy Watch Active 2 Offline Music

My Question:I am unable to download music so that it plays offline and this has been an issue for years, but only just now really dug into trying to fix it... Where is this functionality supposed to exist? I have gone through all the settings below w...

Casual Listener

My Question: I am unable to download music so that it plays offline and this has been an issue for years, but only just now really dug into trying to fix it... Where is this functionality supposed t...

Onlyashu19

Visitor

580 Views

8 replies

0 likes

download
Offline
Samsung
watch
  • 580 Views
  • 8 replies
  • 0 likes

spotify keeps forgetting my queue and playlist

After random times of pausing music (can be 5-10 minutes, can last until the next day sometimes) Spotify forgets what playlist I was listening to and typically the queue is now the last song played and usually the next 2 after it, and forgets everyth...

Newbie

After random times of pausing music (can be 5-10 minutes, can last until the next day sometimes) Spotify forgets what playlist I was listening to and typically the queue is now the last song played a...

fleiss_a

Casual Listener

2140 Views

2 replies

1 likes

  • 2140 Views
  • 2 replies
  • 1 likes

Superuser Contribution GoogleTv playing songs, but no sound comes out

PlanPremiumCountryPorDeviceSony Bravia XR 2012Operating SystemAndroid 10 My QuestionThe application works correctly and it seems that it is playing songs, but no sound comes out. After 10 seconds, it skips to the next song, it looks like it's playing...

Casual Listener

  Plan Premium Country Por Device Sony Bravia XR 2012 Operating System Android 10   My Question The application works correctly and it seems that it is playing songs, but no soun...

wmorong

Visitor

9852 Views

16 replies

3 likes

  • 9852 Views
  • 16 replies
  • 3 likes

Superuser Contribution [Android] Spotify pausing itself when charging phone

PlanFreeCountryPolandDeviceSamsung Galaxy A40, Samsung Galaxy A41, Motorola moto g42, Samsung Galaxy A42 5G, Xiaomi Redmi 9 - tried on some smartphonesOperating SystemAndroid My Question or IssueSpotify pausing itself when charging phone. It pausing ...

Newbie

Plan Free Country Poland Device Samsung Galaxy A40, Samsung Galaxy A41, Motorola moto g42, Samsung Galaxy A42 5G, Xiaomi Redmi 9 - tried on some smartphones Operating System Android &nbs...

AlejaR

Moderator

45 Views

1 replies

0 likes

  • 45 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify wrong calcul of left minutes in podcast episode

PlanFree/PremiumCountryPortugal Device Operating SystemAndroid My Question or IssueWhile in "Your episodes" when we see the list of episodes and we have some episode on going let say the episode has 30 minutes, and we are in the minute 3.It is writte...

Regular

  Plan Free/Premium Country Portugal   Device   Operating System Android   My Question or Issue While in "Your episodes" when we see the list of episodes and we have s...

0s8-r2_lil58g

Casual Listener

1894 Views

27 replies

3 likes

  • 1894 Views
  • 27 replies
  • 3 likes

Solved!!Superuser Contribution Bluetooth audio skipping / glitching / stuttering / popping on Android

Related thread here. Does anyone know how to accomplish the above with an Android S23? I go into the Security and Privacy section; however, there is nothing there for Bluetooth. This skipping just started happening about a month ago and I am about to...

Regular

Related thread here.    Does anyone know how to accomplish the above with an Android S23? I go into the Security and Privacy section; however, there is nothing there for Bluetooth. This...

AlejaR

Moderator

752 Views

11 replies

0 likes

Android
bluetooth
glitching
popping
skipping
stuttering
  • 752 Views
  • 11 replies
  • 0 likes

Superuser Contribution App crashing when clicking subtitles in podcast.

PlanFree/PremiumCountryUsaDeviceSamsung s25Operating SystemAndroid My Question or Issue When playing a podcast, I was trying to highlight and copy a subtitle in a podcast. It crashed the whole app. Easily repeatable.

Newbie

Plan Free/Premium Country Usa Device Samsung s25 Operating System Android    My Question or Issue   When playing a podcast, I was trying to highlight and copy a subtitle in ...

Eni

Moderator

42 Views

1 replies

0 likes

Android
bug
Crash
podcast
Samsung
subtitle
  • 42 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where is the play in the background setting?

There is a new notification when I open spotify asking me to turn on background play (or something like that, but there is no button that links directly to the phrase used by Spotify. The closest I found is 'Pause app activity if unused' but this has...

Visitor

There is a new notification when I open spotify asking me to turn on background play (or something like that, but there is no button that links directly to the phrase used by Spotify. The closest I f...

Ivelina

Moderator

22198 Views

6 replies

1 likes

  • 22198 Views
  • 6 replies
  • 1 likes

Superuser Contribution Now Playing bar suddenly stops

PlanPremiumCountryUKDeviceSamsung S24+Operating SystemAndroid 14 My Question or IssueFor the last few days the Now Playing bar in the Android pulldown menu suddenly stops progressing (not sure how to describe this so here's a picture)To fix it I have...

Music Fan

Plan Premium Country UK Device Samsung S24+ Operating System Android 14   My Question or Issue For the last few days the Now Playing bar in the Android pulldown menu suddenly stops pro...

stupidmaninthewindow

Music Fan

1907 Views

14 replies

0 likes

  • 1907 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution Turn off video

Plan Premium Country Canada Device Samsung s10e Operating System Android 12 My Question or Issue Harley quinn and joker podcast trailer will always play with video even with data saver on and canvas off and stream audio only on. I would like a way to...

Gig Goer

Plan Premium Country Canada Device Samsung s10e Operating System Android 12 My Question or Issue   Harley quinn and joker podcast trailer will always play with video even wit...

parent123

Casual Listener

89221 Views

104 replies

64 likes

  • 89221 Views
  • 104 replies
  • 64 likes

Superuser Contribution Spotify queue shuffles when connecting to car Bluetooth and opening the app

When opening the Spotify app (either from when it's closed or unlocking my phone) when connecting to car's Bluetooth, my queue reshuffles my current playlist. My phone is a Samsung Galaxy S22 and I have Spotify Premium. This has been happening since ...

Music Fan

When opening the Spotify app (either from when it's closed or unlocking my phone) when connecting to car's Bluetooth, my queue reshuffles my current playlist. My phone is a Samsung Galaxy S22 and I h...

Maria

Moderator

2532 Views

5 replies

2 likes

  • 2532 Views
  • 5 replies
  • 2 likes

Superuser Contribution Is Premium Duo or Student or Family also getting lossless media quality?

PlanPremium DuoCountryUnited StatesDeviceSamsung Galaxy S25 [v9.0.76.1126], Macbook Pro 16 Nov 2023 [(Apple Silicon)1.2.72.438.g8c88c31c], Windows 11 [https://apps.microsoft.com/detail/9ncbcszsjrsb])Operating System(Android 15, Mac OS 15.5, Windows 1...

Casual Listener

  Plan Premium Duo Country United States Device Samsung Galaxy S25 [v9.0.76.1126], Macbook Pro 16 Nov 2023 [(Apple Silicon) 1.2.72.438.g8c88c31c], Windows 11 [https://apps.microsoft.com/d...

Billy-J

Spotify Star

327 Views

1 replies

0 likes

Android 15
audio quality
lossless
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution From a distance

I want to be able to start, play, and turn off the music even if I'm not physically there.

Casual Listener

I want to be able to start, play, and turn off the music even if I'm not physically there.

OscarDC

Moderator

244 Views

5 replies

0 likes

  • 244 Views
  • 5 replies
  • 0 likes

Superuser Contribution When changing between playback devices, the playlist is started from the beginning

PlanPremiumCountryUSADeviceSamsung Galaxy S21 FE, Google home miniOperating SystemAndroid 14My Question or IssueAs of recently, whenever I switch between my phone and google home mini or vice versa, whatever playlist I am listening to starts back fro...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy S21 FE, Google home mini Operating System Android 14 My Question or Issue As of recently, whenever I switch between my phone and google home mi...

PassionKitten

Newbie

8515 Views

81 replies

15 likes

  • 8515 Views
  • 81 replies
  • 15 likes

Superuser Contribution Can't connect with my Android Wear OS Mont Blanc Summit 2+ watch

PlanFree/PremiumCountry DeviceMont Blanc Summit 2+Operating SystemAndroid Wear OS My Question or IssueHi there,I can't connect to Spotify with my watch since beginning of August. I tried to reinitialize the watch but it still doesn't work. Either I g...

Regular

Plan Free/Premium Country   Device Mont Blanc Summit 2+ Operating System Android Wear OS   My Question or Issue Hi there, I can't connect to Spotify with my watch since beginning...

Jon781

Regular

532 Views

9 replies

1 likes

  • 532 Views
  • 9 replies
  • 1 likes

Superuser Contribution Local files not syncing to android anymore

PlanPremiumCountryUSADeviceNote 9Operating SystemAndroid 10 My Question or IssueI used the feature where you sync local files from desktop to mobile for about a year without any issues. However, recently my phone hasnt been syncing any newly added so...

Music Fan

  Plan Premium Country USA Device Note 9 Operating System Android 10   My Question or Issue I used the feature where you sync local files from desktop to mobile for about a year ...

modiX91

Music Fan

14237 Views

37 replies

0 likes

  • 14237 Views
  • 37 replies
  • 0 likes

Solved!!Superuser Contribution Spotify App for Android TV doesn't work

PlanPremiumCountryArgentinaDevicePhilips Full HD Android TVOperating SystemAndroid TV My Question or IssueThe Spotify app for Android TV is not working. Songs play for 8 seconds without sound and then skip to the next song, again without sound. Other...

Casual Listener

Plan Premium Country Argentina Device Philips Full HD Android TV Operating System Android TV   My Question or Issue The Spotify app for Android TV is not working. Songs play for 8 seco...

Shred00

Gig Goer

48141 Views

208 replies

31 likes

  • 48141 Views
  • 208 replies
  • 31 likes

Gapless playback still broken on devices (Chromecast, Tesla, LG TV App)

PlanPremiumCountryNLDeviceTested on Chromecast, Tesla and LG TV app, via a Samsung S23 on the latest Android. My Question or IssueMany music albums consist of songs that span multiple tracks. When usings Spotify on an external device, Spotify inserts...

Newbie

Plan Premium Country NL Device Tested on Chromecast, Tesla and LG TV app, via a Samsung S23 on the latest Android.   My Question or Issue Many music albums consist of songs that span mul...

rndm2

Regular

832 Views

2 replies

1 likes

Breaks
Chromecast
gapless
LG TV
playback
Silence
Tesla
  • 832 Views
  • 2 replies
  • 1 likes

Superuser Contribution Android reset deleted ALL my playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAll my playlists were wiped out when my Android was reset. I have the Spotify playlists on my...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue All my ...

Yordan

Moderator

128 Views

4 replies

0 likes

  • 128 Views
  • 4 replies
  • 0 likes