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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43245 Views
  • 66 replies
  • 25 likes
  • 43245 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878434 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878434 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26505 Views
  • 4 replies
  • 0 likes
  • 26505 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify Connect/Cast is Broken, Can't Switch Devices Without Losing Queue

PlanPremiumCountryUnited StatesDevicePixel FoldOperating SystemWindows 11 Pro My Question or Issue Spotify Connect and Cast is broken on Android. The issues I have seen in the past is what led me to switch to YouTube Music for a period of time, but t...

  • Gig Goer
  • Plan Premium Country United States Device Pixel Fold Operating System Windows 11 Pro   My Question or Issue   Spotify Connect and Cast is broken on Android.   The issues I...
  • lennyk108
  • Casual Listener
  • 1188 Views
  • 25 replies
  • 4 likes
  • 1188 Views
  • 25 replies
  • 4 likes

Superuser Contribution Songs stop and start when my Google Pixel 7 is locked.

I am getting increasingly frustrated. Over the last week my songs just start and stop playing randomly when my phone screen is locked or when it times out and locks itself. It entirely defeats the purpose of a music app. I have unpaired and repaired ...

  • Casual Listener
  • I am getting increasingly frustrated. Over the last week my songs just start and stop playing randomly when my phone screen is locked or when it times out and locks itself. It entirely defeats the pu...
  • Deltor
  • Casual Listener
  • 8660 Views
  • 74 replies
  • 15 likes
  • 8660 Views
  • 74 replies
  • 15 likes

Superuser Contribution Liked recommended Songs are not appearing in my favorite songs playlist

Over the past 3 months ive added a lot of songs from the autoplay recommendations to my favorite songs. Most of them are not showing in that playlist and they also dont appear in my history. This is really anoying. I dosent always happens and it only...

  • Casual Listener
  • Over the past 3 months ive added a lot of songs from the autoplay recommendations to my favorite songs. Most of them are not showing in that playlist and they also dont appear in my history. This is...
  • Eni
  • Moderator
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Superuser Contribution Secrets Of A "Play Next" Button

How about a feature that plays a song you selected, immediately after the track already playing and ignore what may be next on the current playlist or album?

  • Regular
  • How about a feature that plays a song you selected, immediately after the track already playing and ignore what may be next on the current playlist or album?
  • mike6986
  • Visitor
  • 12661 Views
  • 43 replies
  • 39 likes
  • 12661 Views
  • 43 replies
  • 39 likes

Superuser Contribution "Your Episodes" broken 15s skip on Android Auto

PlanPremiumCountryUSADevicePixel 8a & Android Auto (Toyota)Operating SystemAndroid 14 Recently, Spotify's Android Auto controls broke for podcasts, but only for "Your Episodes" playlist. 15s skip forward and backward were replaced with skip ahead and...

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  • Music Fan
  • Plan Premium Country USA Device Pixel 8a & Android Auto (Toyota) Operating System Android 14   Recently, Spotify's Android Auto controls broke for podcasts, but only for "Your Episo...
  • vagueonthehow
  • Casual Listener
  • 4394 Views
  • 51 replies
  • 41 likes
  • 4394 Views
  • 51 replies
  • 41 likes

Solved!!Superuser Contribution Progress bar not working

PlanFreeCountry DeviceSamsung M13Operating SystemAndroid 12 My Question or IssueThere is no slider on the progress bar while I am listening to a song to adjust the time, I just have to listen to the song from start to finish. This problem only occurs...

  • Visitor
  • Plan Free Country   Device Samsung M13 Operating System Android 12    My Question or Issue There is no slider on the progress bar while I am listening to a song to adjust the...
  • itxxfahadali
  • Newbie
  • 17170 Views
  • 32 replies
  • 3 likes
  • 17170 Views
  • 32 replies
  • 3 likes

Superuser Contribution How to locate the currently playing song in a very long custom playlist?

PlanPremium My Question or IssueI got a custom playlist that is very long, and in on the "enhanced" mode. I've been used to maintaining the list by selecting the songs dynamically. Sometimes I found I'm listening to a song that is not favorable, and ...

  • Casual Listener
  • Plan Premium     My Question or Issue I got a custom playlist that is very long, and in on the "enhanced" mode. I've been used to maintaining the list by selecting the songs dynamicall...
  • Dunkc
  • Casual Listener
  • 5756 Views
  • 12 replies
  • 1 likes
  • 5756 Views
  • 12 replies
  • 1 likes

Solved!!Superuser Contribution Why do I have to shuffle instead of click on the song I want?

I opened the app and chose the playlist but it just showed what was in there and I clicked and it only played a sample of the song. To get it to play I have to select shuffle. I want to choose what I'm going to listen to. How can I fix this. Also, I'...

  • Casual Listener
  • I opened the app and chose the playlist but it just showed what was in there and I clicked and it only played a sample of the song. To get it to play I have to select shuffle. I want to choose what I...
  • Ruchikam
  • Visitor
  • 2855 Views
  • 14 replies
  • 1 likes
  • 2855 Views
  • 14 replies
  • 1 likes

Superuser Contribution [android] Podcast shows tab says "Something went wrong"

PlanPremiumCountryUnited StatesDeviceSamsung note 10Operating SystemAndroid 10My Question or IssueWhenever I am on mobile and go to the podcasts tab and press "shows" I get a "Something went wrong. Have another go?" alert. I'll press try again and no...

  • Casual Listener
  • Plan Premium Country United States Device Samsung note 10 Operating System Android 10 My Question or Issue Whenever I am on mobile and go to the podcasts tab and press "shows" I get a "Somet...
  • zoe_in_space
  • Newbie
  • 4042 Views
  • 14 replies
  • 0 likes
  • 4042 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution Spotify stops playing

Spotify stops playing when lock screen turns on after about 10 seconds. Resumes playing when phone screen is unlocked. PlanPremiumCountryUSADeviceSamsung Galaxy S8+Operating SystemAndroid My Question or Issue

  • Casual Listener
  • Spotify stops playing when lock screen turns on after about 10 seconds. Resumes playing when phone screen is unlocked.  Plan Premium Country USA Device Samsung Galaxy S8+ Operating System...
  • drewheasman
  • Newbie
  • 31520 Views
  • 14 replies
  • 0 likes
  • 31520 Views
  • 14 replies
  • 0 likes

Superuser Contribution spoitfy mutes when play next is clicked

On my phone (Xiaomi Poco X6, Android 14) whenever I click play next button, the apps suddenly mutes itself and needs the volume button to be toggled to again start giving audio output

  • Casual Listener
  • On my phone (Xiaomi Poco X6, Android 14) whenever I click play next button, the apps suddenly mutes itself and needs the volume button to be toggled to again start giving audio output
  • OscarDC
  • Moderator
  • 136 Views
  • 5 replies
  • 0 likes
  • 136 Views
  • 5 replies
  • 0 likes

Superuser Contribution Swipe to queue tampered with again?

A while ago, the swipe to queue was changed which reduced performance and usability.See: https://community.spotify.com/t5/Android/Spotify-app-keeps-lagging-and-freezing-when-scrolling-playlist/td-p/6228703 Once again, the swipe to queue seems to be c...

  • Regular
  • A while ago, the swipe to queue was changed which reduced performance and usability. See: https://community.spotify.com/t5/Android/Spotify-app-keeps-lagging-and-freezing-when-scrolling-playlist...
  • OscarDC
  • Moderator
  • 56 Views
  • 1 replies
  • 0 likes
  • 56 Views
  • 1 replies
  • 0 likes

Superuser Contribution Static Noise on local files on Android phone

Hello, I have a premium plan in the US, a pixel 4A, and the local files are from itunes on a macbook pro 2020. Both are on the same account and wifi. I have other local files that work perfectly fine on my computer and my phone with no static issues ...

  • Regular
  • Hello, I have a premium plan in the US, a pixel 4A, and the local files are from itunes on a macbook pro 2020. Both are on the same account and wifi.   I have other local files that work perfe...
  • OscarDC
  • Moderator
  • 1350 Views
  • 7 replies
  • 0 likes
  • Android
    local files
    pixel 4a
    static
  • 1350 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify not working when on mobile data

PlanPremiumCountryUnited StatesDeviceLG WingOperating SystemAndroid 13 My Question or IssueAbout half a month ago my Spotify app started not being able to connect to the internet when on mobile data while the rest of my phone apps and sites would be ...

  • Regular
  • Plan Premium Country United States Device LG Wing Operating System Android 13   My Question or Issue About half a month ago my Spotify app started not being able to connect to the inte...
  • Solarpower79
  • Visitor
  • 2756 Views
  • 17 replies
  • 0 likes
  • 2756 Views
  • 17 replies
  • 0 likes

Solved!!Superuser Contribution Local files not playing Android

I recently updated the app and since then my local files will not play despite the fact they are voice notes made on my device. How can I get them plying again?

  • Visitor
  • I recently updated the app and since then my local files will not play despite the fact they are voice notes made on my device. How can I get them plying again?
  • OscarDC
  • Moderator
  • 439 Views
  • 8 replies
  • 0 likes
  • 439 Views
  • 8 replies
  • 0 likes

Superuser Contribution Android Spotify Alarm Bug w/ workaround

I use Spotify as an alarm clock, and I use it with Spotify DJ. A few days ago, the DJ X stopped working on my alarms. I tried resetting my device, clearing all cache files from the clock and Spotify, clearing all stored files, logging in and out of S...

  • Regular
  • I use Spotify as an alarm clock, and I use it with Spotify DJ.  A few days ago, the DJ X stopped working on my alarms.  I tried resetting my device, clearing all cache files from the clock ...
  • Novy
  • Moderator
  • 296 Views
  • 9 replies
  • 1 likes
  • 296 Views
  • 9 replies
  • 1 likes

Superuser Contribution Why aren't the new episodes of a podcast available on my app

I can find it when I go on the search bar and write the title but it doesn't show up on the podcast's page and in my library, it's written "last updated January, 30th 2024" whereas the last episode was posted last Tuesday.

  • Visitor
  • I can find it when I go on the search bar and write the title but it doesn't show up on the podcast's page and in my library, it's written "last updated January, 30th 2024" whereas the last episode w...
  • Novy
  • Moderator
  • 2007 Views
  • 6 replies
  • 0 likes
  • 2007 Views
  • 6 replies
  • 0 likes

Superuser Contribution Trying to search for music crashes the app on mobile

Since using the new AI Playlist bot, every time I tap the search bar, spotify instantly closes. If it matters, I closed the bot before creating a playlist. This has been ongoing since yesterday evening.

  • Casual Listener
  • Since using the new AI Playlist bot, every time I tap the search bar, spotify instantly closes. If it matters, I closed the bot before creating a playlist. This has been ongoing since yesterday eveni...
  • Epic898
  • Casual Listener
  • 3246 Views
  • 29 replies
  • 13 likes
  • 3246 Views
  • 29 replies
  • 13 likes

Superuser Contribution Shuffle is bugged, stuck on Smart Shuffle and only plays songs in one genre

Recently I had listened to a lot of metal music. However, this genre only represents a portion of my Liked Songs, which is a lot more diverse.Since a day or two ago, every time I try to play my Liked Songs on shuffle, Spotify will ONLY play songs in ...

  • Visitor
  • Recently I had listened to a lot of metal music. However, this genre only represents a portion of my Liked Songs, which is a lot more diverse. Since a day or two ago, every time I try to play my L...
  • Annette7
  • Visitor
  • 4983 Views
  • 8 replies
  • 2 likes
  • 4983 Views
  • 8 replies
  • 2 likes

Superuser Contribution Spotify se me silencia, pero no se pausa

PlanPremiumCountryArgentinaDeviceMotorola Moto e5 playOperating System Android Oreo (8.1.0) My Question or IssueHola, mí nombre es Tomás, y soy nuevo escribiendo aquí. Vengo acá por qué tengo un problema con mí spotify (premium) en mí celular Motorol...

  • Visitor
  • Plan Premium Country Argentina Device Motorola Moto e5 play Operating System  Android Oreo (8.1.0)   My Question or Issue Hola, mí nombre es Tomás, y soy nuevo escribiendo aq...
  • Chubakachi
  • Visitor
  • 5256 Views
  • 10 replies
  • 3 likes
  • 5256 Views
  • 10 replies
  • 3 likes