Playback issues: Songs going silent on Android app

[MihailY]

Hey folks,

We're creating a new thread (here's the old one) to gather reports about the above issue where the progress bar of a song keeps moving but there's no sound coming out.

Some users have reported that disabling the following options resolved the issue for them:

• Gapless playback - found in the app's Settings > Playback
• Equalizer - also found in Settings > Playback

Here are also some general troubleshooting steps that are worth trying:

• Ensure a stable internet connection.
• Install any pending updates for your device and restart it.
• Clean reinstall the Spotify app.

If those don't help, let us know the following info so we can relay it to our tech team:

• The day, time and time zone this has last occurred on (important for checking our log files).
• Your device's OS version
• The version of Spotify you're running
• Does the app switch to the next song or is it stuck on the current one (with the timer still counting)?
• Whether this occurs when playing from the mobile device directly or when connected to another device (Bluetooth, headphones, etc.)

We appreciate your cooperation in this!

[jrh44]

Here are my insights into this:

1. I have a Samsung Galaxy S23. The issue also used to happen on my previous phone - Google Pixel 5. Spotify version 9.0.76.1126. Android version 15 (1 Aug 2025 patch level)

2. I use USB-C wired headphones.

3. The issue happens in offline as well as online mode.

4. The issue is triggered when music is playing and mobile reception drops in and out. It happens in the lift at work and it happens on trains regularly. 

5. I have experimented with various things to try to fix the problem once it occurs. I have tried:

a) Stopping and starting playback of the song. Doesn't fix the problem.

b) Skipping to the next song. Doesn't fix the problem.

c) Minimise Spotify into background, re-open app, stop and start playback. Doesn't fix the problem.

d) Force-killing the Spotify app and restarting. This fixes the problem.

e) In Spotify, toggling playback to a different speaker (e.g. the phone's speaker) and then back to USB headphones. This fixes the problem and I think is a major clue.

I am happy to sideload a developer edition of Spotify that writes logs, recreate the problem and then get the logs off the phone if you want to work with me to debug.

[ukon]

I can also attest that it happens to me as well. And yes it happens if mobile data drops for a second. It makes no sense because a song is supposed to buffer a certain part of the song for this exact scenario. But yet my troubleshooting steps have been about the exact same as yours.

Samsung S22+

Android 14

Spotify 9.0.90.1229

[JulietLovesCoconuts]

Plan

Free

Country

Argentina

Device

TCL 30se

Operating System

Android 12

My Question or Issue

• I've got this problem ever since I changed my old phone (an old Motorola) for this one. Spotify it's the only app that does this. I tried with a lot of other music apps and all of them work fine. The Spotify app is the only one that doesn't work on my phone and in my old one I used the app a lot, so now I'm kinda sad that I can't use it anymore.

[Mauro76]

Tengo el mismo problema, uso Spotify premium desde hace varios años y hace unas semanas comenzó esto, simplemente hay canciones que se silencian, si nuevo el volumen, adelanto o retroceso la canción vuelve el sonido. Tengo un Xiaomi redmi 12 pro

[captain_planet]

I've uninstalled Spotify and reinstalled it multiple times. There are now outstanding updates. 

What is causing this? It happens on my phone, using android auto, using Bluetooth, using wired speakers. It worked fine yesterday but now it's suddenly broken 

[Guil2612]

This happens to me literally every single time I try to listen using a wired connection and firmly believe that if Samsung had kept an aux port, this wouldnt be an issue. 

• The day, time and time zone this has last occurred on: moat recently, 10+ times today alone, 5/25/26 between 7am-12pm PST. 
• Your device's OS version: Android
• The version of Spotify you're running: 9.1.50.1906
• Does the app switch to the next song or is it stuck on the current one (with the timer still counting)? The app never skips songs or pauses them when this happens - Spoitfy continues playing the song but there is no audio output. I usually have to unplug my connection twice to get things working again. 
• Whether this occurs when playing from the mobile device directly or when connected to another device (Bluetooth, headphones, etc.): this happened exclusively when trying to listen through a wired audio connection. 

It seems like this happens every time my phone drops from 5G to 4G. I have set my Spotify app to listen offline and use downloaded playlists and it still happens. Have done all of the troubleshooting recommendations with no solutions. I can get music playing again after reconnecting the wired connection, but it might stop again seconds later. The ONLY solution for me has been to listen on airplane mode, which sort of defeats the purpose of being able to listen on my phone. 

[31gtgiyrmbddf4swe334]

So, I have my premium acc logged in, in both my phone (realme C75) and laptop (Lenovo IdeaPad 3). I don't usually play in my laptop but the other day when I did it was playing fine, then I wanted to play the music in my phone but the sound was not coming. So, i checked the device option and checked whether the music is playing in the device I'm listening to and yes it was but still no sound so then I tried connecting my bluetooth connection because i usually use my bluetooth earbuds to listen music from my phone but there also I'm facing the same problem NO SOUND. So the i cleared the cache, reinstalled the app, made a free acc to see if there is a problem with the acc but the problem was not with the acc because it was playing fine in the laptop so the prblm is with the app. So, today also I cleared the cache again, cleared data also and forced stop the app and restarted my phone . When I logged in a played a song the sound came for one second just a second and again the same prblm no sound. Meanwhile all of this was happening i connected to the customer excutive he told me he will look into it till then I use the web Spotify and I did try and it was playing there but the only problem is in web after a while it glitches because as it is not a app so the webpage resets.