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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

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Superuser Contribution Casual songs in playlist

PlanFreeCountryItaly good morningI would like to ask something.. yesterday I wanted to listen to a Madonna album.. but I would like to ask why it also includes songs from other albums? Is it normal?

Visitor

Plan Free Country Italy     good morning I would like to ask something.. yesterday I wanted to listen to a Madonna album.. but I would like to ask why it also includes songs from oth...

AlejaR

Moderator

255 Views

1 replies

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Superuser Contribution AI DJ Mode Bug: Queued Podcast/Local Track Repeats Previous Song

Hi Spotify Team,I'm writing to report an issue I've consistently encountered when using AI DJ mode. While I appreciate the recent addition of the ability to queue tracks within this mode (it's a fantastic feature!), there seems to be a bug that cause...

Regular

Hi Spotify Team, I'm writing to report an issue I've consistently encountered when using AI DJ mode. While I appreciate the recent addition of the ability to queue tracks within this mode (it's a ...

MihailY

Moderator

448 Views

1 replies

0 likes

AI DJ
Android
bug
realme 9 Pro+
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Unable to upload playlist image

PlanPremiumCountrySlovakia DeviceSamsung Galaxy A33 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't change the playlist image. Nowhere. Not on Android, not on the desktop app, not through the web player. It's almos...

Roadie

Plan Premium Country Slovakia  Device Samsung Galaxy A33  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't change the playlist ima...

lubos

Roadie

322 Views

1 replies

1 likes

  • 322 Views
  • 1 replies
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Solved!! My Spotify screen going black (galaxy s20). All other apps etc. are fine.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

SBro68

Casual Listener

454 Views

2 replies

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Superuser Contribution DJ not working on Android.

When DJ is selected the animation for pulling up a song happens but the background just dims slightly and nothing plays. This issue persists even after I have logged in and out, force reset the app, and uninstalled the app.

Visitor

When DJ is selected the animation for pulling up a song happens but the background just dims slightly and nothing plays. This issue persists even after I have logged in and out, force reset the app, ...

Dessi

Moderator

425 Views

1 replies

0 likes

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Superuser Contribution Options does not appear.

Plan: BasicCountry: SingaporeDevice: Xiaomi 15 UltraOperating System: Android 15Version: 9.0.50.416 When long pressing any item on Spotify (Playlists, songs, albums, artists, podcasts, etc.) the options menu does not fully open. It only shows the nam...

Newbie

Plan: Basic Country: Singapore Device: Xiaomi 15 Ultra Operating System: Android 15 Version: 9.0.50.416   When long pressing any item on Spotify (Playlists, songs, albums, artists, podcast...

Amay

Spotify Star

488 Views

1 replies

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Superuser Contribution Android auto shortcuts are just "recent" items.

It used to be that Spotify would show things like Daily Mixes and Disclver Weekly in Android Auto. Now it only shows recent items in the "shortcut" section. This really prohibits my enjoyment in the car as it sorta inhibits me from listening to anyth...

Casual Listener

It used to be that Spotify would show things like Daily Mixes and Disclver Weekly in Android Auto. Now it only shows recent items in the "shortcut" section. This really prohibits my enjoyment in the ...

Ivelina

Moderator

727 Views

3 replies

0 likes

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Superuser Contribution Blend Header pushes down pause button to incorrect location

PlanPremiumCountryUnited StatesDevicePixel 9aOperating SystemAndroid 15 (BD4A.250505.003), Spotify (9.0.50.416)My Question or IssueSee image below. The pause button is clearly in the wrong spot. Closing the Start A Blend advertisement restores the pa...

Newbie

Plan Premium Country United States Device Pixel 9a Operating System Android 15 (BD4A.250505.003), Spotify (9.0.50.416) My Question or Issue See image below. The pause button is clearly in th...

Ivelina

Moderator

408 Views

1 replies

0 likes

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Failed payment

59 payment transaction failed but payment was credit card

Visitor

59 payment transaction failed but payment was credit card

Bittencourt

Spotify Star

405 Views

1 replies

0 likes

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Superuser Contribution Spotify will not play through bluetooth

PremiumCountryThe Netherlands AndroidSamsung Galaxy A52Only Spotify refuses to play through bluetooth on my phone.Is there anyone else with a similar problem?

Casual Listener

Premium Country The Netherlands  Android Samsung Galaxy A52 Only Spotify refuses to play through bluetooth on my phone. Is there anyone else with a similar problem?  

OscarDC

Moderator

334 Views

1 replies

0 likes

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Cover art won't let me add more than 1 image

I've been trying to make some cover art for my Playlist but it only let's me add 1 then no more

Visitor

I've been trying to make some cover art for my Playlist but it only let's me add 1 then no more

Bittencourt

Spotify Star

448 Views

1 replies

0 likes

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I can't download my music in two devices.

Hi, I have a problem. I can't download music from my library on two devices. For example, my main device has offline mode and can download the music, but the second device cannot download if the first device has the music. If I delete the music from ...

Newbie

Hi, I have a problem. I can't download music from my library on two devices. For example, my main device has offline mode and can download the music, but the second device cannot download if the firs...

Amay

Spotify Star

264 Views

1 replies

0 likes

Android
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Volume safety on my phone kicks in after 15 minutes

PlanPremiumCountryNorwayDeviceMotorola Edge 30Operating SystemAndroid 14 My Question or Issue So I get in my car, start Spotify and get driving with the volume on my phone set to max, while I adjust the volume of the music with my car's audio control...

Roadie

Plan Premium Country Norway Device Motorola Edge 30 Operating System Android 14   My Question or Issue   So I get in my car, start Spotify and get driving with the volume on my p...

Bittencourt

Spotify Star

241 Views

1 replies

0 likes

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Spotify STOP DOWNLOADING CACHE ON MY DEVICE!!

I want Spotify to download and store songs in cache when not required !! Add an option in settings to stop using cache downloading claiming to be an offline backup for no reason whatsoever This user had the same problem that doesn't seem to be fixed ...

Casual Listener

I want Spotify to download and store songs in cache when not required !!  Add an option in settings to stop using cache downloading claiming to be an offline backup for no reason whatsoever&nbsp...

361 Views

0 replies

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Superuser Contribution Skip button

PlanFree/PremiumCountryUSADeviceOnePlus Nord N300 When my screen is locked, when I press the skip 30 back button, it just skips forward and its been like since I started using Spotify on my this phone

Newbie

Plan Free/Premium Country USA Device OnePlus Nord N300   When my screen is locked, when I press the skip 30 back button, it just skips forward and its been like since I started using Spot...

OscarDC

Moderator

350 Views

1 replies

0 likes

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Lokale Dateien mit Freundinnen teilen?

Können meine Freunde über meine Lokalen Dateien auf meine Songs zugreifen oder sie in einer anderen Playlist hören? Wenn ja, bitte erklärt mir wie es geht denn es hat nicht funktioniert

Visitor

Können meine Freunde über meine Lokalen Dateien auf meine Songs zugreifen oder sie in einer anderen Playlist hören? Wenn ja, bitte erklärt mir wie es geht denn es hat nicht funktioniert

AdamDamon

Spotify Star

298 Views

1 replies

0 likes

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Superuser Contribution When you add a song to the queue it doesn't play from scratch

PlanPremiumCountry DeviceSamsung Galaxy A52Operating SystemAndroid 14 My Question or IssueWhen I stop a song and add it to the queue (to repeat it one more time and no more), it plays in the time I added it. For example, I'm playing a song till the m...

Visitor

Plan Premium Country   Device Samsung Galaxy A52 Operating System Android 14   My Question or Issue When I stop a song and add it to the queue (to repeat it one more time and no m...

Susan_GP

Moderator

234 Views

1 replies

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I found a error in mobile application...I reach you out but got no replys

When I open app it said email, google, etc sign in options but when I click the email option I just put a random email that exists but not in your list so when I use that email, create a password and bang I got new fresh account from unknown email. I...

Casual Listener

When I open app it said email, google, etc sign in options but when I click the email option I just put a random email that exists but not in your list so when I use that email, create a password and...

Amay

Spotify Star

261 Views

1 replies

0 likes

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Superuser Contribution I keep adding a family member and it keeps deleting his account.

I keep adding my son onto my Spotify family account and it shows up for like 5 minutes and then it gets deleted from my plan members. This happens over and over and I have contacted support about it before and they said they fixed it but they didn't....

Casual Listener

I keep adding my son onto my Spotify family account and it shows up for like 5 minutes and then it gets deleted from my plan members. This happens over and over and I have contacted support about it ...

AlejaR

Moderator

356 Views

3 replies

0 likes

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Why are my playlists not loading

Every time I want to select my own playlists, I get a never ending loading screen. The only thing that works is going on to artist profiles and play their music there. I genuinely don't understand why this is happening, however I do have a very old p...

Visitor

Every time I want to select my own playlists, I get a never ending loading screen. The only thing that works is going on to artist profiles and play their music there. I genuinely don't understand wh...

jonasslo

Newbie

393 Views

2 replies

0 likes

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