Announcements
We're aware of some issues right now and are checking them out! In the meantime you should be able to use the Web player and check for updates here.

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

121466 Views

27 replies

4 likes

  • 121466 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

244641 Views

156 replies

11 likes

Android
autoplay
bluetooth
  • 244641 Views
  • 156 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

606132 Views

79 replies

3 likes

  • 606132 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

503007 Views

581 replies

42 likes

Account
Free
  • 503007 Views
  • 581 replies
  • 42 likes

Superuser Contribution Login Issues on Timmkoo Kids Music Player

PlanFreeCountryUSDeviceTimmkoo Q8Operating SystemAndroid version 9; Kernel version 4.9.117 My Question or IssueI recently bought a Timmkoo music player for my kid. Unfortunately the Spotify app (pre-loaded on device) will not accept his password. I h...

Visitor

Plan Free Country US Device Timmkoo Q8 Operating System Android version 9; Kernel version 4.9.117   My Question or Issue I recently bought a Timmkoo music player for my kid. Unfortunat...

Vasil

Moderator

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline issues

PlanPremiumCountrySouth AfricaDeviceSamsung Galaxy A36Operating SystemAndroid 16, One UI 8.5 My Question or IssueI have multiple issues with relation to the offline version of the android app and thought it best to write a consolidated list. The deta...

Casual Listener

Plan Premium Country South Africa Device Samsung Galaxy A36 Operating System Android 16, One UI 8.5   My Question or Issue I have multiple issues with relation to the offline vers...

MihailY

Moderator

248 Views

3 replies

0 likes

  • 248 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music keeps pausing when I leave the screen.

Lately my Spotify music keeps pausing like it's buffering every time I leave the app (open on the background) it plays for a few seconds, skips a few times and then just stops until I go back into the app.

Visitor

Lately my Spotify music keeps pausing like it's buffering every time I leave the app (open on the background) it plays for a few seconds, skips a few times and then just stops until I go back into th...

heuduajw

Visitor

35866 Views

7 replies

0 likes

  • 35866 Views
  • 7 replies
  • 0 likes

Superuser Contribution Web Player: Cannot select tracks #326–599 in Liked Songs

Planpremium personal CountrySouth KoreaDeviceGalaxy Tab S10+Operating SystemAndroid 16BrowserSamsung Internet, Google Chrome, Microsoft EdgeMy Question or IssueWhen I use the Spotify Web Player and open my Liked Songs playlist, I can't select tracks ...

Casual Listener

Plan premium personal  Country South Korea Device Galaxy Tab S10+ Operating System Android 16 Browser Samsung Internet, Google Chrome, Microsoft Edge My Question or Issue When I use t...

greendino151

Casual Listener

124 Views

2 replies

0 likes

  • 124 Views
  • 2 replies
  • 0 likes

Superuser Contribution Repeat button has disappeared

As far as I can tell, since the UI refresh, I can't repeat a single song any more.(Also, changing the like icon from a heart to a screw head is exceptionally poor UX.)

Visitor

As far as I can tell, since the UI refresh, I can't repeat a single song any more. (Also, changing the like icon from a heart to a screw head is exceptionally poor UX.)

FreddyFazbearPlaysGa

Visitor

26682 Views

13 replies

0 likes

  • 26682 Views
  • 13 replies
  • 0 likes

Superuser Contribution Spotify not playing

PlanPremiumCountryCanadaDeviceSamsung Galaxy s25 ultraOperating SystemAndroid 16 one ui8.5 My Question or IssueSpotify not playing. Like the problem last month. Tried rebooting, logging out and reinstalled. Doest work with buds or with phone speakers...

Newbie

Plan Premium Country Canada Device Samsung Galaxy s25 ultra Operating System Android 16 one ui8.5   My Question or Issue Spotify not playing.  Like the problem last month. Tried ...

OscarDC

Moderator

148 Views

1 replies

0 likes

  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wont load/Something went wrong

PlanPremium CountryAustralia Operating systemSamsung A15 My question or issueSo ive been using the app for a long time, never had many issues. But after the last update, my spotify app wont load anything. It keeps popping up with 'something went wron...

Casual Listener

Plan Premium   Country Australia   Operating system Samsung A15   My question or issue So ive been using the app for a long time, never had many issues. But after the last up...

saikosekai

Newbie

17227 Views

24 replies

4 likes

  • 17227 Views
  • 24 replies
  • 4 likes

Solved!!Superuser Contribution Can't add song to queue

PlanPremiumCountryRomaniaDeviceSamsung Galaxy S24Operating SystemAndroid 14My Question or IssueWhen I try to add a song to the queue the bottom sheet just closes after I press the button and the song is actually not added.

Casual Listener

Plan Premium Country Romania Device Samsung Galaxy S24 Operating System Android 14 My Question or Issue When I try to add a song to the queue the bottom sheet just closes after I press the b...

mara_100d

Casual Listener

384 Views

2 replies

0 likes

  • 384 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Music randomly stops playing, then doesn't allow me to listen anymore

PlanPremium DeviceHP Chromebook 2025 My Question or IssueSometimes while listening to music, it randomly goes silent even though the bar shows that the music should still be playing. When I press the pause button it jumps back to the spot the music s...

Newbie

Plan Premium   Device HP Chromebook 2025     My Question or Issue Sometimes while listening to music, it randomly goes silent even though the bar shows that the music should st...

Vasil

Moderator

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however. ...

Fsanchez101

Visitor

606132 Views

79 replies

3 likes

  • 606132 Views
  • 79 replies
  • 3 likes

Connection unstable when use anker soundcore bluetooth earphone

PlanFree/PremiumCountryIndonesiaDevicePoco X7 ProOperating SystemAndroid 16 My Question or IssueHello.Is there anyone in here have unstable connection with anker soundcore earphone bluetooth? My earphone had this thing, first i'm using anker soundcor...

Newbie

Plan Free/Premium Country Indonesia Device Poco X7 Pro Operating System Android 16   My Question or Issue Hello. Is there anyone in here have unstable connection with anker soundcore ...

101 Views

0 replies

0 likes

Possible Bug
Question
  • 101 Views
  • 0 replies
  • 0 likes

New phone, no Spotify content

PlanPremiumCountryaustraliaSamsung mobileOperating SystemAndroid My Question or IssueI have lost my Spotify library on a new phone, I seem to be locked out of my premium account on both my old and new android phones and so can’t access my music. In a...

Visitor

Plan Premium Country australia Samsung mobile Operating System Android   My Question or Issue I have lost my Spotify library on a new phone, I seem to be locked out of my premium accoun...

Billy-J

Spotify Star

134 Views

1 replies

0 likes

  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics don't stay on the screen when changing songs

PlanPremiumCountryBrazilDeviceMotorola Moto G8Operating SystemAndroid 11 My Question or IssueCurrently, when visualizing lyrics either through the box below the play/pause button or through the dedicated full screen lyrics page and another song start...

Visitor

Plan Premium Country Brazil Device Motorola Moto G8 Operating System Android 11   My Question or Issue Currently, when visualizing lyrics either through the box below the play/pause bu...

V1Cench88

Newbie

18622 Views

22 replies

17 likes

  • 18622 Views
  • 22 replies
  • 17 likes

Superuser Contribution The Spotify widget displays a black screen.---BUGID:11549682

PlanFreeCountryIndiaDeviceOneplus15Operating SystemAndroid 17 My Question or Issue【Operation Procedure】Add the Spotify widgetReturn to the Home screen and observe the Spotify widget.【Actual Result】The Spotify widget displays a black screen【Expected R...

Music Fan

Plan Free Country India Device Oneplus15 Operating System Android 17   My Question or Issue 【Operation Procedure】 Add the Spotify widget Return to the Home screen and observe the Spo...

Gulerin

Regular

406 Views

2 replies

0 likes

  • 406 Views
  • 2 replies
  • 0 likes

Superuser Contribution 2 issues

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy s25 UltraOperating SystemAndroidOne UI 8.5 My Question or IssueI have 2 issuesI have a Sonoro Relax. Bluetooth connection is unstanble. It quits after 15 minutes or so. But it offers an option to conn...

Casual Listener

Plan Premium Country Netherlands Device Samsung Galaxy s25 Ultra Operating System AndroidOne UI 8.5   My Question or Issue I have 2 issues I have a Sonoro Relax. Bluetooth connection ...

Vasil

Moderator

218 Views

3 replies

0 likes

  • 218 Views
  • 3 replies
  • 0 likes

Superuser Contribution The App Crashes when in offline Modus, going to privacy and social settings

Found a bug in the app. I encountered an error in the Spotify app: I went to the "Privacy and Social" settings, and the app crashed when I scrolled down. I was in offline mode.Spotify Premium Phone: Xiaomi redmi Note 15 Phone region: Hungary;Spotify ...

Newbie

Found a bug in the app. I encountered an error in the Spotify app: I went to the "Privacy and Social" settings, and the app crashed when I scrolled down. I was in offline mode. Spotify Premium ...

Joan

Moderator

104 Views

1 replies

0 likes

bug
  • 104 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Android app showing blank window only

PlanPremiumCountryUSADeviceChromebookOperating SystemCurrent Chrome My Question or IssueMy son is using the Spotify app on his chrome book in a child account that has parental controls enabled.All websites are blocked, except those in a white list. S...

Regular

Plan Premium Country USA Device Chromebook Operating System Current Chrome   My Question or Issue My son is using the Spotify app on his chrome book in a child account that has parenta...

Vinny945

Music Fan

11302 Views

10 replies

0 likes

  • 11302 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Top 90 songs in Liked Songs are unresponsive when connected to Google Home speaker

PlanPremiumCountryUKDevicePixel 8Operating SystemAndroid 16 My Question or IssueWhen connected to my Google Home speaker, the first 90 songs in my Liked Songs playlist are completely unresponsive when tapped (the tap is completely unregistered). If I...

Regular

Plan Premium Country UK Device Pixel 8 Operating System Android 16   My Question or Issue When connected to my Google Home speaker, the first 90 songs in my Liked Songs playlist are co...

Soilydude

Regular

523 Views

9 replies

0 likes

Google Home
liked songs
spotify connect
  • 523 Views
  • 9 replies
  • 0 likes

Bom dia, o meu Spotify não reproduz musica, automáticamente.

O meu Spotify deixou de reproduzir musica automáticamente, por exemplo entro na APP, meto a ouvir uma música e depois para e não reproduz mais nenhuma, como é que soluciono o problema com quem é que tenho que falar?

Visitor

O meu Spotify deixou de reproduzir musica automáticamente, por exemplo entro na APP, meto a ouvir uma música e depois para e não reproduz mais nenhuma, como é que soluciono o problema com quem é que ...

Bittencourt

Spotify Star

2905 Views

3 replies

0 likes

  • 2905 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify causes significant battery drain on Pixel 8 Pro

Pixel 8 Pro, Android 14, Spotify Premium build 8.8.76.667, Sweden. Brand new phone and first day of use, and installed the app earlier today. Spotify has somehow managed to drain 38% (!) of battery with 4 minutes screen time and 4h 44 mins background...

Regular

Pixel 8 Pro, Android 14, Spotify Premium build 8.8.76.667, Sweden.   Brand new phone and first day of use, and installed the app earlier today.  Spotify has somehow managed to drain 38% (...

Fabian404NutFound

Visitor

82787 Views

149 replies

36 likes

  • 82787 Views
  • 149 replies
  • 36 likes