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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 960 Views
  • 0 replies
  • 4 likes

Solved!!Superuser Contribution downloading issues

PlanPremiumCountryGermanyDeviceSamsung Galaxy S22 UltraOperating SystemAndroid 12 My Question or Issuefor some reason i cant download songs and i dont know why?i pressed the download button half an hour ago and there are still no downloaded music in ...

  • Regular
  •   Plan Premium Country Germany Device Samsung Galaxy S22 Ultra Operating System Android 12   My Question or Issue for some reason i cant download songs and i dont know why? i pr...
  • Maylze
  • Visitor
  • 2223 Views
  • 4 replies
  • 0 likes
  • 2223 Views
  • 4 replies
  • 0 likes

Superuser Contribution Car View missing

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy S20+ 5GOperating SystemAndroid 11 My Question or IssueAs of today the 'Car Mode' is missing from my settings. I have it on all the time for driving before and after work, but when I started playing mu...

  • Casual Listener
  • Plan Premium Country New Zealand Device Samsung Galaxy S20+ 5G Operating System Android 11  My Question or Issue As of today the 'Car Mode' is missing from my settings. I have it on all...
  • AlexHalex
  • Casual Listener
  • 124313 Views
  • 260 replies
  • 81 likes
  • car mode
    settings
  • 124313 Views
  • 260 replies
  • 81 likes

Solved!!Superuser Contribution There is a horizontal line dividing in a playlist

PlanPremiumCountryAndroid My Question or IssueThere is a horizontal line dividing on one of my playlists. There are 2 track above the line and all the rest of the tracks are below the line. This horizontal line appears in only one of my playlist and ...

  • Casual Listener
  •   Plan Premium Country Android    My Question or Issue There is a horizontal line dividing on one of my playlists. There are 2 track above the line and all the rest of the track...
  • Neo7771
  • Casual Listener
  • 337 Views
  • 2 replies
  • 0 likes
  • 337 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Cannot remove song from queue anymore (since 2025)

PlanPremium Operating SystemAndroid 14 My Question or IssueThe “Remove track from queue” option was removed from the queue with the last app-update for Android devices in January 2025. What to expectI can remove a song listed in the queue. (This was ...

  • Casual Listener
  • Plan Premium   Operating System Android 14   My Question or Issue The “Remove track from queue” option was removed from the queue with the last app-update for Android devices in...
  • Vasil
  • Moderator
  • 13773 Views
  • 30 replies
  • 19 likes
  • 13773 Views
  • 30 replies
  • 19 likes

Superuser Contribution Songs pause on Android Auto

PlanPremiumCountryUSDevicePixel 8, Pixel 7, Pixel 7aOperating SystemAndroid 13 and Android 14 My Question or IssueWhen requesting music from Spotify using Android Auto in a 2022 Toyota 4Runner with the Entune 2.0 factory head unit, Spotify pauses the...

  • Regular
  • Plan Premium Country US Device Pixel 8, Pixel 7, Pixel 7a Operating System Android 13 and Android 14   My Question or Issue When requesting music from Spotify using Android Auto in a 2...
  • bx_T-Rex
  • Casual Listener
  • 5234 Views
  • 23 replies
  • 1 likes
  • android auto
    Toyota
  • 5234 Views
  • 23 replies
  • 1 likes

Why is Spotify all of a sudden requiring me to log in every single day!?

Plan - Paid subscriptionCountry - USADevice - Samsung Galaxy 7Operating System - Android Oreo My Question or IssueFor the last month or so, Spotify no longer remembers my log in information. So everytime I want to listen to Spotify, it makes me log i...

  • Newbie
  • Plan - Paid subscription Country - USA Device - Samsung Galaxy 7 Operating System - Android Oreo   My Question or Issue For the last month or so, Spotify no longer...
  • Mendoza3
  • Visitor
  • 2286 Views
  • 2 replies
  • 0 likes
  • 2286 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bug report: android back arrow not collapsing keyboard, removes search filter

PlanPremiumCountryUSADeviceGoogle Pixel 8Operating SystemAndroid 15Spotify Version9.0.18.604 My Question or IssueWhen searching within a playlist, the back arrow on the bottom of the Android screen used to collapse the keyboard, but you would still b...

  • Casual Listener
  • Plan Premium Country USA Device Google Pixel 8 Operating System Android 15 Spotify Version 9.0.18.604   My Question or Issue When searching within a playlist, the back arrow on the b...
  • MCV-1
  • Newbie
  • 454 Views
  • 5 replies
  • 1 likes
  • 454 Views
  • 5 replies
  • 1 likes

Superuser Contribution Spotify on Android Auto stuttering

I am using Spotify to a Google Pixel 7 Pro (Android 15) to stream music while driving.Since several months now I have the problem, that Spotify starts automatically when engine starts, but the stream skipps a beat every three to five seconds. After a...

  • Visitor
  • I am using Spotify to a Google Pixel 7 Pro (Android 15) to stream music while driving. Since several months now I have the problem, that Spotify starts automatically when engine starts, but the stre...
  • kkc1
  • Casual Listener
  • 1030 Views
  • 2 replies
  • 0 likes
  • 1030 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't change my profile picture

When I go to my profile, I can change my name but not my profile picture. The option "change" just doesn't appears. I have tried everything and I still can't find a solution. I'm very sad because I always use Spotify and I can't believe that I'm havi...

  • Casual Listener
  • When I go to my profile, I can change my name but not my profile picture. The option "change" just doesn't appears. I have tried everything and I still can't find a solution. I'm very sad because I a...
  • Eni
  • Moderator
  • 5327 Views
  • 3 replies
  • 1 likes
  • 5327 Views
  • 3 replies
  • 1 likes

I am not using an Alexa to play music and on a playlist it ads random songs

So my air pods are connected to my phone to play music and when I play a playlist with or without air pods after my songs a totally random song starts playing that ice NEVER listend to ever so can Spotify fix this pls I just got premium and it's the ...

  • Visitor
  • So my air pods are connected to my phone to play music and when I play a playlist with or without air pods after my songs a totally random song starts playing that ice NEVER listend to ever so can Sp...
  • Jose_M
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Spotify UI - very slow responsiveness

I have the same problem. Android 13 Reno lite 5, all apps updates in the last year have been the same also with android 12 and other phones. It's not the phone, it's not the app version, it's on Spotify's side. Only when I install an old APK it gets ...

  • Regular
  • I have the same problem. Android 13 Reno lite 5, all apps updates in the last year have been the same also with android 12 and other phones. It's not the phone, it's not the app version, it's on Spot...
  • andlasa
  • Newbie
  • 8755 Views
  • 27 replies
  • 6 likes
  • 8755 Views
  • 27 replies
  • 6 likes

Superuser Contribution Issues With (Built-In) Spotify App on BMW OS 9 (Android OS) iDrive

Plan: PremiumCountry: MalaysiaDevice: BMW iX1Operating System: BMW OS 9 (Android OS), Firmware 11/2024.67 Ever since the (built-in) Spotify app got updated automatically from V4.9.x to V5.1 on BMW OS 9, it has been exhibiting these issues:Spotify no ...

  • Casual Listener
  • Plan: Premium Country: Malaysia Device: BMW iX1 Operating System: BMW OS 9 (Android OS), Firmware 11/2024.67   Ever since the (built-in) Spotify app got updated automatically from V4.9...
  • DaViD_BRaNDoN
  • Casual Listener
  • 1321 Views
  • 9 replies
  • 1 likes
  • 1321 Views
  • 9 replies
  • 1 likes

Superuser Contribution Why can't I change the order of my songs in my playlist

I can't change the order of my songs in my playlist there's no filter button every time I click the edit playlist it only shows up to change the picture never the songs nothing is working I've looked at other solution and everytime I see someone say ...

  • Visitor
  • I can't change the order of my songs in my playlist there's no filter button every time I click the edit playlist it only shows up to change the picture never the songs nothing is working I've looked...
  • Khushi_11
  • Regular
  • 50770 Views
  • 15 replies
  • 3 likes
  • 50770 Views
  • 15 replies
  • 3 likes

Superuser Contribution Spotify connect, volume slider disabled

I am using the latest Spotify app version and I cannot adjust volume of a remote device, which is connected to the same WIFI and recognized as a Spotify Connect device Tried so far: - Android (Galaxy S20) to Android (Galaxy S10) - Android (Galaxy S20...

  • Roadie
  • I am using the latest Spotify app version and I cannot adjust volume of a remote device, which is connected to the same WIFI and recognized as a Spotify Connect device Tried so far: - Android (Ga...
  • Yirmeyahu717
  • Newbie
  • 16252 Views
  • 19 replies
  • 2 likes
  • 16252 Views
  • 19 replies
  • 2 likes

Superuser Contribution Android Notifications Interrupt Music

PlanPremiumCountryUSADeviceSamsung S10EOperating SystemAndroid 10 My Question or IssueI'm unable to get spotify to ignore android notifications. When a notification happens, the music pauses for the notification sound. I've tried Do Not Disturb and t...

  • Newbie
  • Plan Premium Country USA Device Samsung S10E Operating System Android 10   My Question or Issue I'm unable to get spotify to ignore android notifications. When a notification happens, ...
  • mar325
  • Newbie
  • 69934 Views
  • 90 replies
  • 29 likes
  • Android Notification Interruptions
  • 69934 Views
  • 90 replies
  • 29 likes

Superuser Contribution App not loading properly

PlanPremiumCountryUnited KingdomDeviceGalaxy S24 running Android 15 My Question or Issue When opening the app, the home section does not load at all. My library takes about 10minutes to load, and even then not all playlists load. When playing any pla...

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  • Casual Listener
  • Plan Premium Country United Kingdom Device Galaxy S24 running Android 15   My Question or Issue   When opening the app, the home section does not load at all. My library takes ab...
  • Maria
  • Moderator
  • 1196 Views
  • 6 replies
  • 2 likes
  • 1196 Views
  • 6 replies
  • 2 likes

Superuser Contribution Not allowing equlizer

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maria
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google assistant plays alternative versions of songs such as remixes

When I try and play songs on Android using Google Assistant i get non studio versions. For example, if I ask for Diamonds by Rhianna I instead get a incredibly explicit song with Kayne West rapping for about a minute (it's a remix) instead of the exp...

  • Regular
  • When I try and play songs on Android using Google Assistant i get non studio versions. For example, if I ask for Diamonds by Rhianna I instead get a incredibly explicit song with Kayne West rapping f...
  • Xyzman123
  • Regular
  • 11760 Views
  • 78 replies
  • 9 likes
  • 11760 Views
  • 78 replies
  • 9 likes

Superuser Contribution Accidentally deleted a song from the song radio

PlanPremiumCountryUSA DeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueI accidentally deleted a song from the song radio station. In fact, it is the song that the radio station is based on, "Kill Jill". I cannot seem to find a way t...

  • Newbie
  • Plan Premium Country USA  Device Samsung Galaxy S9 Operating System Android   My Question or Issue I accidentally deleted a song from the song radio station. In fact, it is the so...
  • Novy
  • Moderator
  • 3247 Views
  • 5 replies
  • 0 likes
  • 3247 Views
  • 5 replies
  • 0 likes