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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35970 Views
  • 64 replies
  • 25 likes
  • 35970 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify doesn't automatically switch to car mode

I am using Spotify on my car's android head unit. I've set it up to always go into car mode (settings -> switch to car mode -> always). However, after I reopen the app, it's back into the normal mode and it doesn't even prompt me to switch to car mod...

  • Regular
  • I am using Spotify on my car's android head unit. I've set it up to always go into car mode (settings -> switch to car mode -> always). However, after I reopen the app, it's  back into the...
  • Kaiju_King
  • Newbie
  • 13633 Views
  • 22 replies
  • 0 likes
  • Car
  • 13633 Views
  • 22 replies
  • 0 likes

Solved!!Superuser Contribution Android thinks spotify stores songs on internal storage eventhogh they are stored on a SD-Card

PlanPremiumCountryGermany Device(Samsung Galaxy A5 2015)Operating System(Android 7.0) My Question or Issue:So, my internal storage is running out of space and for several month i tried to delete all unimportant data but i am now at a point where my o...

  • Casual Listener
  •   Plan Premium Country Germany   Device (Samsung Galaxy A5 2015) Operating System (Android 7.0)   My Question or Issue: So, my internal storage is running out of space an...
  • Not applicable
  • 1440 Views
  • 3 replies
  • 0 likes
  • 1440 Views
  • 3 replies
  • 0 likes

Superuser Contribution Stop showing podcast at the top of my Home page.

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueUnwanted podcast at top of my homepage.

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue Unwanted podcast at top of my homepage. 
  • marci
  • Newbie
  • 64176 Views
  • 131 replies
  • 449 likes
  • 64176 Views
  • 131 replies
  • 449 likes

Solved!!Superuser Contribution Cannot sort playlists from oldest to most recent anymore

DeviceLG Stylo 5 My Question or IssueI used to be able to tap 'Recently added' a second time when sorting songs in playlists so that I could play songs from oldest to newest. Now I can only sort the songs from newest to oldest. Was this feature taken...

  • Newbie
  • Device LG Stylo 5   My Question or Issue I used to be able to tap 'Recently added' a second time when sorting songs in playlists so that I could play songs from oldest to newest. Now I can o...
  • Ivelina
  • Moderator
  • 7863 Views
  • 17 replies
  • 0 likes
  • 7863 Views
  • 17 replies
  • 0 likes

Solved!!Superuser Contribution Local files not playing Android

I recently updated the app and since then my local files will not play despite the fact they are voice notes made on my device. How can I get them plying again?

  • Visitor
  • I recently updated the app and since then my local files will not play despite the fact they are voice notes made on my device. How can I get them plying again?
  • Yordan
  • Moderator
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play explicit content anymore

PlanPremiumCountrySouth KoreaDeviceSamsung Galaxy S22Operating SystemAndroid 14 My Question or IssueSongs marked as explicit content are suddenly greyed out and won't play, despite the setting being toggled on. Same issue on desktop. Just yesterday I...

  • Newbie
  •   Plan Premium Country South Korea Device Samsung Galaxy S22 Operating System Android 14   My Question or Issue Songs marked as explicit content are suddenly greyed out and ...
  • baksagimm
  • Casual Listener
  • 178 Views
  • 3 replies
  • 1 likes
  • 178 Views
  • 3 replies
  • 1 likes

Superuser Contribution No puedo descargar mi musica

Cuando quiero descargar mi musica, dice que ya hay muchos dispositivos en modo offline

  • Visitor
  • Cuando quiero descargar mi musica, dice que ya hay muchos dispositivos en modo offline
  • Susan_GP
  • Moderator
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why do my playlists show up empty?

This just started today. Whenever I open my playlist, instead of seeing songs and the play button, all I see is, "Let's start building your playlist!"I don't know if it's important (it probably is) but I've been in a different country for two weeks. ...

  • Visitor
  • This just started today. Whenever I open my playlist, instead of seeing songs and the play button, all I see is, "Let's start building your playlist!" I don't know if it's important (it probably i...
  • Susan_GP
  • Moderator
  • 151 Views
  • 1 replies
  • 1 likes
  • 151 Views
  • 1 replies
  • 1 likes

Superuser Contribution Dj plays automatically when I open app, interrupting my music

The android app has started behaving oddly when I open it - the main issue is that I am listening to a playlist on my phone and then click the app to change or 'like' track and suddenly it starts playing the DJ playlist, completely interrupting what ...

  • Newbie
  • The android app has started behaving oddly when I open it - the main issue is that I am listening to a playlist on my phone and then click the app to change or 'like' track and suddenly it starts pla...
  • MihailY
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify crashing my system

PlanPremiumCountryBrasilDeviceXiaomi Redmi note 12sOperating SystemAndroid 14 My Question or IssueO aplicativo assim que clica em reproduzir música ele TRAVA, REINICIA o celular e ainda tira os papéis de paredes e SOME com a barra de navegação. Já li...

  • Casual Listener
  • Plan Premium Country Brasil Device Xiaomi Redmi note 12s Operating System Android 14   My Question or Issue O aplicativo assim que clica em reproduzir música ele TRAVA, REINICIA o celu...
  • Joan
  • Moderator
  • 256 Views
  • 6 replies
  • 1 likes
  • 256 Views
  • 6 replies
  • 1 likes

Superuser Contribution Spotify Crashes Android SystemUI

Since last weekend (march 9, 2024) I've been unable tonuse the app properly. If I put on a song my phone flickers between a black screen and the background image, as if locking and unlocking the phone on its own until one of these two outcomes: 1) th...

  • Casual Listener
  • Since last weekend (march 9, 2024) I've been unable tonuse the app properly. If I put on a song my phone flickers between a black screen and the background image, as if locking and unlocking the phon...
  • kbronctjr
  • Casual Listener
  • 4683 Views
  • 32 replies
  • 11 likes
  • 4683 Views
  • 32 replies
  • 11 likes

Superuser Contribution Samsung Galaxy Gear S3 watch app - no longer able to play any saved offline songs. Only remote.

Hi all, The latest update for Samsung Gear S3 watch has completely broken the app. I'm currently unable to play any saved offline songs - there's no option anymore, just a load of suggested playlists. The only thing that works currently is remote pla...

  • Visitor
  • Hi all,   The latest update for Samsung Gear S3 watch has completely broken the app. I'm currently unable to play any saved offline songs - there's no option anymore, just a load of suggested ...
  • michaelf1986
  • Regular
  • 205 Views
  • 2 replies
  • 1 likes
  • 205 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Liking an album adds the songs to my Liked Songs list in Android Auto.

Using just the android app, liking an album adds the album to the liked list, but not the songs. This is how it is supposed to work, and how I want it. But when plugging in to my Android Auto if I select Liked Songs then all of the songs from the Lik...

  • Casual Listener
  • Using just the android app, liking an album adds the album to the liked list, but not the songs. This is how it is supposed to work, and how I want it. But when plugging in to my Android Auto if I se...
  • Maria
  • Moderator
  • 333 Views
  • 7 replies
  • 1 likes
  • 333 Views
  • 7 replies
  • 1 likes

Superuser Contribution I can't see my profile on smartphone

Hello,I have a problem see my profile on my smartphone.It writes me: "Something went wrong. Have another go? Try again"I reinstalled the Spotify app, restarted the smartphone, and cleared the cache. The problem still remains.I sent my profile link fr...

  • Casual Listener
  • Hello, I have a problem see my profile on my smartphone. It writes me: "Something went wrong. Have another go? Try again" I reinstalled the Spotify app, restarted the smartphone, and cleared the c...
  • Maria
  • Moderator
  • 272 Views
  • 3 replies
  • 0 likes
  • 272 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect, no devices appear

For a few months now, I'm generally not able to see any of my local speakers and speaker groups in Spotify. I have 6 speakers in my home (all Google devices) and several speaker groups. Usually, when I go to Connect, the device list is empty, as in t...

  • Regular
  • For a few months now, I'm generally not able to see any of my local speakers and speaker groups in Spotify. I have 6 speakers in my home (all Google devices) and several speaker groups. Usually, when...
  • Ivelina
  • Moderator
  • 213 Views
  • 3 replies
  • 0 likes
  • 213 Views
  • 3 replies
  • 0 likes

Superuser Contribution Video Podcasts will not play in car when connected on bluetooth

PlanPremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid 10 My Question or IssueI've noticed when connected to my car via bluetooth (no android auto), the video part of any podcast will not load. The audio will work, but it seems the vid...

  • Regular
  • Plan Premium Country USA Device Samsung Galaxy S10+ Operating System Android 10   My Question or Issue I've noticed when connected to my car via bluetooth (no android auto), the video ...
  • Mavrick751
  • Newbie
  • 39818 Views
  • 63 replies
  • 16 likes
  • Android
    bluetooth
    podcast
    Video Podcast
  • 39818 Views
  • 63 replies
  • 16 likes

Superuser Contribution How to permanently disable Videos on Android TV

PlanPremiumCountryGermanyDevicePhilips 55POS5002 Android TV(TPM171E)Operating SystemAndroid TV 8.0.0Spotify App Version1.83.3 My Question or Issue The new video playback feature seems like a nice idea but my TV stops playback and needs to buffer if a...

  • Newbie
  • Plan Premium Country Germany Device Philips 55POS5002 Android TV(TPM171E) Operating System Android TV 8.0.0 Spotify App Version 1.83.3   My Question or Issue   The new video pl...
  • OscarDC
  • Moderator
  • 136 Views
  • 2 replies
  • 0 likes
  • Android TV
    Video On Spotify
  • 136 Views
  • 2 replies
  • 0 likes

Superuser Contribution My music tends to stop mid-song for no apparent reason.

When I'm listening to music on Spotify my music randomly stops mid song for no apparent reason. At first this didn't bother me but it's happening so often that it's getting annoying. I've tried looking up solutions. I've tried logging out of Spotify ...

  • Visitor
  • When I'm listening to music on Spotify my music randomly stops mid song for no apparent reason. At first this didn't bother me but it's happening so often that it's getting annoying. I've tried looki...
  • Yordan
  • Moderator
  • 277 Views
  • 5 replies
  • 1 likes
  • 277 Views
  • 5 replies
  • 1 likes

Superuser Contribution Wrong artwork cover on car's Bluetooth.

PlanPremiumCountryGreeceDeviceNothing Phone 1 Operating SystemAndroid 13CarHyundai Tucson (2021) My Question or IssueMobile connected via Bluetooth (not android auto with cable, only Bluetooth).Music plays from Spotify. The title and the artwork cove...

  • Casual Listener
  • Plan Premium Country Greece Device Nothing Phone 1  Operating System Android 13 Car Hyundai Tucson (2021)   My Question or Issue Mobile connected via Bluetooth (not android...
  • ilkereryilmaz
  • Music Fan
  • 6859 Views
  • 81 replies
  • 2 likes
  • artwork cover
    avrcp
    bluetooth
  • 6859 Views
  • 81 replies
  • 2 likes

Superuser Contribution Stop auto play when connected to Bluetooth

Come on Spotify. How long do we need to wait for this simple fix? It is unbelievably annoying to have Spotify autostart in my car. 'oh, we can't control that that's an Android issue blah blah blah blah blah...' oh yeah it is an Android issue but ther...

  • Music Fan
  • Come on Spotify. How long do we need to wait for this simple fix? It is unbelievably annoying to have Spotify autostart in my car. 'oh, we can't control that that's an Android issue blah blah blah bl...
  • MishKlement
  • Newbie
  • 4188 Views
  • 11 replies
  • 20 likes
  • 4188 Views
  • 11 replies
  • 20 likes