Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27321 Views
  • 59 replies
  • 23 likes
  • 27321 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870175 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870175 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24690 Views
  • 3 replies
  • 0 likes
  • 24690 Views
  • 3 replies
  • 0 likes

Superuser Contribution Option to disable autoplay on bluetooth connect

Spotify automatically opens and starts playing music whenever I connect my phone to a bluetooth device. I really need an option to disable this! This occurs on all devices I've tested and has been an issue for a while.

  • Music Fan
  • Spotify automatically opens and starts playing music whenever I connect my phone to a bluetooth device. I really need an option to disable this!   This occurs on all devices I've tested and ha...
  • vanhedre
  • Newbie
  • 411833 Views
  • 58 replies
  • 74 likes
  • autoconnect
    autoplay
    bluetooth
    Connect
  • 411833 Views
  • 58 replies
  • 74 likes

Superuser Contribution New Spotify UI - very slow responsiveness

I have the same problem. Android 13 Reno lite 5, all apps updates in the last year have been the same also with android 12 and other phones. It's not the phone, it's not the app version, it's on Spotify's side. Only when I install an old APK it gets ...

  • Regular
  • I have the same problem. Android 13 Reno lite 5, all apps updates in the last year have been the same also with android 12 and other phones. It's not the phone, it's not the app version, it's on Spot...
  • fjaramillocala
  • Newbie
  • 2402 Views
  • 25 replies
  • 5 likes
  • 2402 Views
  • 25 replies
  • 5 likes

Too many ads

I have a free account but am getting way more ads than I expected. It's about 5 ads for every 2 songs. Sometimes even after just 1 song. This doesn't seem right?Using android app.

  • Visitor
  • I have a free account but am getting way more ads than I expected. It's about 5 ads for every 2 songs. Sometimes even after just 1 song. This doesn't seem right? Using android app.
  • HMY1
  • Visitor
  • 242 Views
  • 2 replies
  • 0 likes
  • 242 Views
  • 2 replies
  • 0 likes

no me deja descargar música en mi dispositivo

me aparece al intentar descargar música un mensaje "alcanzaste el limite de dispositivos offline"

  • Visitor
  • me aparece al intentar descargar música un mensaje "alcanzaste el limite de dispositivos offline"
  • Anyk17
  • Rising Star 3
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android volume keys control Spotify instead of media

PlanPremiumCountryIsraelDeviceSamsung Galaxy S21 Ultra 5GOperating SystemAndroid My Question or IssueHey there,I have a very serious issue that need to be fixed ASAPwhen I'm playing music through spotify on other device (that is not my phone)spotify ...

  • Regular
  • Plan Premium Country Israel Device Samsung Galaxy S21 Ultra 5G Operating System Android   My Question or Issue Hey there, I have a very serious issue that need to be fixed ASAP w...
  • Cojones8
  • Newbie
  • 8859 Views
  • 13 replies
  • 5 likes
  • 8859 Views
  • 13 replies
  • 5 likes

Solved!!Superuser Contribution Spotify is not working on Fire TV

My Question or IssueI already tried follwoing but it's still not working:checked network status, is working properlynewest Version of Spotify app installed (fire tv)newest version of of Spotify app installed (smartphone Fairphone 3)newest version of ...

  • Casual Listener
  • My Question or Issue I already tried follwoing but it's still not working: checked network status, is working properly newest Version of Spotify app installed (fire tv) newest version of of Spoti...
  • Artgartg
  • Visitor
  • 2579 Views
  • 9 replies
  • 1 likes
  • Amazon Fire TV
    Spotify is not working
  • 2579 Views
  • 9 replies
  • 1 likes

Superuser Contribution Clicking Shuffle Twice does not unshuffle

PlanPremiumCountryirrelevant DeviceAll android devices i've used so far. Xiaomi mi 10, pixel 6, pixel 7 pro.Operating SystemAndroid 10, 11, 13. My Question or IssueThe shuffle button in the now playing screen is supposed to cycle between not shuffled...

  • Regular
  • Plan Premium Country irrelevant   Device All android devices i've used so far. Xiaomi mi 10, pixel 6, pixel 7 pro. Operating System Android 10, 11, 13.   My Question or Issue The...
  • Vasil
  • Moderator
  • 130 Views
  • 5 replies
  • 0 likes
  • 130 Views
  • 5 replies
  • 0 likes

Superuser Contribution AI DJ, how to make it avoid Genre's?

I started using the AI DJ function as I like that it suggests new music, and shuffles the things I like already. The one thing that I find hugely annoying though is that it keeps wanting to play a genre that I don't like at all. I've searched for the...

  • Visitor
  • I started using the AI DJ function as I like that it suggests new music, and shuffles the things I like already. The one thing that I find hugely annoying though is that it keeps wanting to play a ge...
  • srttytmuy
  • Music Fan
  • 1273 Views
  • 7 replies
  • 4 likes
  • 1273 Views
  • 7 replies
  • 4 likes

Solved!!Superuser Contribution How to stop Spotify starting when I switch on Bluetooth?

I have Spotify installed on a Pixel 5, running Android 12 (standard build). Whenever I switch on Bluetooth, Spotify automatically starts playing. This has only started happening to me in the last month or so. When I switch my phone on in the morning,...

  • Regular
  • I have Spotify installed on a Pixel 5, running Android 12 (standard build).   Whenever I switch on Bluetooth, Spotify automatically starts playing.  This has only started happening to me ...
  • Machaddock
  • Regular
  • 13214 Views
  • 22 replies
  • 0 likes
  • 13214 Views
  • 22 replies
  • 0 likes

Solved!!Superuser Contribution Can't enable shuffle into default

PlanPremiumDeviceNokia 6.1 PlusOperating SystemAndroid PieMy Question or IssueIs this bug or something?This used to work in old UI but after downgrading to new UI, I can't seem to make shuffle enable by default.And no, "shuffle now" button is not the...

  • Casual Listener
  • Plan Premium Device Nokia 6.1 Plus Operating System Android Pie My Question or Issue Is this bug or something? This used to work in old UI but after downgrading to new UI, I can't seem t...
  • Susan_GP
  • Moderator
  • 1325 Views
  • 7 replies
  • 2 likes
  • 1325 Views
  • 7 replies
  • 2 likes

Solved!!Superuser Contribution Spotify App shows empty albums / no songs in albums

PlanPremiumCountryGermanyDeviceSamsung Galaxy 9Operating SystemAndroid OreoMy Question or Issue I recently did a clean reinstall of the Spotify app because it was crashing randomly during playback. Now I have the problem that every album I try to vie...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue   I recently did a clean reinstall of the Spotify app because it was crashi...
  • Susan_GP
  • Moderator
  • 18315 Views
  • 29 replies
  • 9 likes
  • 18315 Views
  • 29 replies
  • 9 likes

Superuser Contribution Randomly autoplaying when unlocking phone/entering app, and or playing from licked songs.(BUG)

PlanPremiumCountry. U.S.A Device: Samsung Galaxy S22 UltraOperating SystemAndroid 13One UI version: 5.1App version: 8.8.80.599 My Question or Issue: ALL AUTOPLAY ANYTHING SETTING OPTIONS ARE TURNED OFF. ("Gapless", "Automix", "Autoplay similar conten...

  • Regular
  • Plan Premium Country. U.S.A   Device: Samsung Galaxy S22 Ultra Operating System Android 13 One UI version: 5.1 App version: 8.8.80.599   My Question or Issue: ALL AUTOPLAY AN...
  • Not applicable
  • 401 Views
  • 3 replies
  • 1 likes
  • 401 Views
  • 3 replies
  • 1 likes

Empty playlists

My Spotify won't let me play anything. All my playlists are empty, podcasts have no episodes and it won't show my liked songs Plan Premium Country Nigeria Device Pixel 6a Operating System Android 14

  • Visitor
  • My Spotify won't let me play anything. All my playlists are empty, podcasts have no episodes and it won't show my liked songs   Plan   Premium   Country   Nigeria  &...
  • Noah
  • Spotify Star
  • 96 Views
  • 1 replies
  • 2 likes
  • 96 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

  • Casual Listener
  • On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however. ...
  • PreacherPain
  • Visitor
  • 282830 Views
  • 47 replies
  • 3 likes
  • 282830 Views
  • 47 replies
  • 3 likes

Superuser Contribution Alexa doesn't recognize a Spotify playlist

PlanFreeCountryCanadaDevicePixel 7, Amazon Echo Dot 5th Gen.Operating SystemAndroid 13 My Question or IssueI created an Eagles playlist using Spotify on my phone. When I ask Alexa to play this playlist on Spotify, it plays Eagles radio on Spotify, ra...

  • Visitor
  • Plan Free Country Canada Device Pixel 7, Amazon Echo Dot 5th Gen. Operating System Android 13   My Question or Issue I created an Eagles playlist using Spotify on my phone. When I ask ...
  • MichaelJinWei
  • Newbie
  • 4651 Views
  • 22 replies
  • 0 likes
  • 4651 Views
  • 22 replies
  • 0 likes

Playlists reverting to "clean" song versions

Hey everyone, is there a way to stop Spotify from changing my playlists to the clean versions of songs? When looking at the title they still display the explicit tag but when played about half of them have the god awful censor. Some updates of Spotif...

  • Newbie
  • Hey everyone, is there a way to stop Spotify from changing my playlists to the clean versions of songs? When looking at the title they still display the explicit tag but when played about half of the...
  • jeremie974
  • Newbie
  • 2093 Views
  • 2 replies
  • 0 likes
  • 2093 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music isn't available

I can access to my account but all music isn't working and all playlists are empty.

  • Newbie
  • I can access to my account but all music isn't working and all playlists are empty.
  • Yordan
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Missing Song, Again

What happened to the original version of Winchester Cathedral by The New Vaudeville Band? It was available a month ago. Now it has suddenly disappeared, replaced by a bogus version. Can't you people do anything right? You seem to have à chronic probl...

  • Newbie
  • What happened to the original version of Winchester Cathedral by The New Vaudeville Band? It was available a month ago. Now it has suddenly disappeared, replaced by a bogus version. Can't you people ...
  • Noah
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes